DHL Express

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I am not satisfied with this solution because since the DHL here is fully aware of the situation, it should not be up to the shipper to file a claim I am the one that is out of the money that was paid for the items - not the shipper Why can I not file a claim here Regards, [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

DHL appreciates being given the opportunity to research and address our customer's concernsPlease advise our customer that further details are needed in order to provide resolutionThe details needed may include but are not limited to:· DHL tracking number Upon receiptof more information, DHL can proceed accordingly with this complaintOnce again please extend our sincere apologies to our customer regarding this unfortunate incident Sincerely, [redacted] DHL Office ofthe President

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] They are lyingThey did in fact send a letter after I sent them a registered letterWe do not owe them we understand them fullyThey are just trying to get us to pay them for what we already told them and Wayne told me to trust him and it would not be thr pumpThen he sent his worker and tried to charge us dollars for what we already told himSo we will be taking them to court as we see they are not an honest companyAnd will never call there for service again

DHL appreciates being given the opportunity to research and address our customer's concernsDHL has researched this matter We appreciate the feedback and have brought this to the attention of our Local Management Team for review We will certainly use this information to improve our customer experience and have already taken steps to enhance our process.Our records indicate the shipment was delivered on December at 5:49pm.Once again please extend our sincere apologies to our customer regarding this unfortunate incidentSincerely, [redacted] DHL Office ofthe President

DHL appreciates being given the opportunity to research and address our customer's concerns regarding AWB # [redacted] .Please note that DHL conducts business in accordance with its Terms and Conditions of CarriageThese Terms and Conditions govern the shipment that is the subject of the request These Terms and Conditions are found on our website at the following link: [redacted] Weights and DimensionsTransportation charges for your shipment may be based on the greater of customer designated weight, the actual or dimensional weight or a default weight where appropriateWe may reweigh or measure any shipment at any time and make appropriate corrections on shipping and billing documentsIf you fail to record the weight of the shipment on the waybill at time of tender, we may at our discretion apply a default weight.I apologize for any difficulties which our customer may have experienced Once again please extend our sincere apologies to our customer for any inconvenienceSincerely, [redacted] [redacted] DHL Office of the President

August 10, Revdex.com North 12th Street Phoenix, AZ RE: Complaint ID [redacted] – [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns We sincerely apologize for the frustrations our customer encountered regarding the shipping experience with DHL Waybill [redacted] Under DHL policy the rights and responsibility for cargo claims belong to one of two parties: the shipper, or the Bill To account holder as they contracted with DHL to carry the goods The customer will need to reach out to the Shipper, [redacted] GROUP, for any refund or replacementThis goes in accordance with our Terms and Conditions in which the shipper is agreeing to upon completing the waybill for the shipment We are showing that [redacted] GROUP paid DHL directly with their account numberTherefore, the customer, [redacted] , paid the shipper directly Once again please extend our sincere apologies to our customer regarding this unfortunate incident Sincerely, Daniela DM [redacted] DHL Office of the President

DHL appreciates being given the opportunity to research and address our customer’s concerns regarding DHL waybill [redacted] We have researched our customer’s concern regarding compensation for the inconvenience caused Unfortunately per DHL’s Terms and Conditions of Carriage, DHL does not reimburse for consequential losses The claim rights for this shipment belong to the shipper-account holder in China The shipper would need to contact their local DHL office to request any refund that may be due We have reviewed this matter internally to identify areas of opportunity to improve our customer experience and thank you for bringing this to our attention Once again DHL would like to apologize for any inconvenience involved Sincerely, [redacted] DHL Office of the President

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below This letter is to clarify our position with regard to DHL’s treatment of our claim and that such refund was for the insurance premium and not for our claims made under the policy DHL’s payment was insufficient in relation to the claims made for the insurance policies we purchased We feel that they are unfairly and unreasonably hiding behind the transposed waybill numbers to avoid making payment We would have appreciated consideration by DHL of the fact that two shipments were made in tandem and we purchased insurance on both shipments at the same time Both shipments had damaged goods when they arrived and we filed both insurance claims at the same time, at a time when I was dealing with a very serious illness Instead of the it treatment we are receiving from DHL that they feel they made adequate payment, I would have appreciated at least a response that said “you may very well have screwed up the waybill numbers when you submitted these claims, but we don’t care.” Thank you for your time and attention to our issue Regards, [redacted]

October 18,BetterBusiness Bureau [redacted] ***RE: Complaint ID#: [redacted] – [redacted] DHLappreciates being given the opportunity to research and address our customer'sconcerns Please adviseour customer that further details are needed in order to provide resolutionThedetails needed may include but are not limited to: · DHLtracking number Upon receiptof more information, DHL can proceed accordingly with this complaint Once againplease extend our sincere apologies to our customer regarding this unfortunateincidentShould you have any questions or comments, do not hesitate to contactme Sincerely, [redacted] rDHL Office ofthe President

RevDex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Still no resolution, they've requested a copy of the check. Which I'll have to verify with my bank. Due to my business traveling I won't be in the office until the end of the week. I've never encountered this problem with the other carriers.Regards, [redacted] ***

DHL appreciates being given the opportunity to research and address our customer's concernsPlease advise our customer that further details are needed in order to provide resolutionThe details needed may include but are not limited to:DHL tracking number Upon receipt of more information, DHL can proceed accordingly with this complaintOnce again please extend our sincere apologies to our customer regarding this unfortunate incidentSincerely, [redacted] DHL Office of the President

Dhl caused hardship on my business, where I anno pay my salepeople for two weeks, mns at dhl fumble envelope with important documents send from shipper france via dhl to distributor address in parlin nj. They kept nvelope for two weeks claiming my on some list, only to come but and say oh its the wrong name they are lloking at and enveloped is on it way to nj.. Meantime charge is 2200.00 from bonded warehouse and counting, now after monday august 12th, fees goesup to 150.00 a day, cause some of the mns working for dhl just goes for a paycheck, not realizing its customers like us that pays their salary. In the meantimes my money is stuck at bonded warehouse, and will not be able to pay my salespeole. Thanks dhl for making millions from customers like us

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.im ready contact to mexico office those said don t have any responsibility the only have responsibility is on usa dhl usa want respond for all expenses due for this shipment , im lost to many government documents cost a lot time to buy a gain and dhl said only we apologize I don t think so.
Regards,

RE: Case # *** - *** ***Once again DHL appreciates being given the opportunity to research and address our customer's concernsWe sincerely apologize for the service issues involved with this account (#***) The dispute on the account is still pending, however is being
actively worked by the DHL Billing TeamBilling Management is also assisting regarding this disputeOnce all details are reviewed, the Billing Team will reach out to the customer regarding the resolution.DHL in good faith is attempting to resolve this situation for our customer within our standard proceduresAt this time we consider the matter settled with the Revdex.comSincerely, *** ***DHL Office of President

DHL appreciates being given the opportunity to research and address our customer’s concerns
We sincerely apologize for the frustrations our customer encountered regarding the shipping experience with DHL Waybill ***
Our customer did go to *** to ship and all shipping costs were paid to that company, not to DHL Expres. This location would be responsible for providing any refunds to our customer.
Post Net holds the claim rights with DHL and currently has a claim in process for the Loss. We ask that our customer follow up with *** to confirm the status of the claim and any refund that may be due
Once again DHL would like to apologize for the service issues involved
Sincerely,

DHL Office of the President

DHL appreciates being given the opportunity to research and address our customer's concernsWe sincerely apologize for the delivery service issues our customer incurred with DHLOur customer’s request for compensation involves delayed delivery and other consequential damagesDHL conducts business in accordance with its Terms and Conditions of CarriageThese Terms and Conditions govern all of the shipments that travel through our network.Under DHL policy, the rights and responsibility for cargo claims belong to one of two parties: the shipper or the Bill To account holderIn this case, the claim rights belong to the shipper as they contracted with DHL to carry the goodsOur customer will need to contact their shipper to file the claim for the service failure with their local DHL and any compensation to our customer would come from the shipper. Unfortunately, compensation for consequential damages such as travel, lost revenue, etcis not covered under the Terms and ConditionsA copy of the terms and conditions is available at www.dhl-usa.com.Once again DHL would like to apologize for the service issues involved.Sincerely,*** ***DHL ExecutiveResponse and Customer Care

I have reviewed the response made by the business in reference to complaint ID ***, and as requested by DHL am providing tracking and invoice #'sInvoice # ***
Tracking #***
I await for your response
Regards,

DHL appreciates being given the opportunity to research and address our customer's concernsWe have reviewed this shipment, Awb# ***The Customs duty and taxes were assessed in the amount of $62.30. US customs does not allow the entry paperwork to be modified and
resubmitted in cases where damage has occurred.We sincerely apologize for the delivery service issues our customer recently incurred with DHL and we have waived the $as a goodwill gesture. Our customer can disregard the duty and tax invoice that was received for this shipment.Once again please extend our sincere apologies to our customer regarding this unfortunate incidentSincerely,*** ***DHL Office of the President

DHL appreciates being given the opportunity to research and address our customer’s concerns regarding DHL waybill ***
I can assure you that we have reviewed this matter internally to prevent these types of situations in the future and appropriate action has been taken. Specific details regarding the complaint about the fraudulent signature are confidential and are we are unable to disclose the details
Once again DHL would like to apologize for any inconvenience involved
Sincerely,
*** ***
DHL Office of the President