DHL Express

DHL appreciates being given the opportunity to research and address our customer's concerns. DHL has researched this matter.  We appreciate the feedback and have brought this to the attention of our Local Management Team for review.  We will certainly use...

this information to improve our customer experience and have already taken steps to enhance our process.Our records indicate that shipment number 3397562416 was delivered on March 26, 2015 at 3:52pm.Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Sincerely,[redacted]DHL Office of the President

October 18,2014 BetterBusiness Bureau [redacted]

[redacted]RE: Complaint ID#: [redacted]– [redacted]

DHLappreciates being given the opportunity to research and address our...

customer'sconcerns.  Please adviseour customer that further details are needed in order to provide resolution. Thedetails needed may include but are not limited to: ·        DHLtracking number  Upon receiptof more information, DHL can proceed accordingly with this complaint.  Once againplease extend our sincere apologies to our customer regarding this unfortunateincident. Should you have any questions or comments, do not hesitate to contactme.   Sincerely, 

[redacted]rDHL Office ofthe President

June 16, 2014 Revdex.com [redacted]RE: Complaint ID [redacted] – [redacted]DHL appreciates being given the opportunity to research and address our customer's concerns. We sincerely apologize for the delivery service issues our customer incurred with DHL.  We have researched our customer’s concern regarding the refund for the inconvenience caused and considering the circumstances surrounding this shipment DHL would be willing to offer a onetime goodwill voucher for $100.00 USD.  Our customer may send the voucher with the invoice to be credited. Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Should you have any questions or comments, do not hesitate to contact me.  Sincerely,  [redacted]DHL Office of the President

DHL appreciates being given the opportunity to research and address our customer's concerns. DHL has researched this matter.  We appreciate the feedback and have brought this to the attention of our Local Management Team for review.  We will certainly use...

this information to improve our customer experience and have already taken steps to enhance our process.Our records indicate the shipment was delivered on December 14 at 6:18pm.Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Sincerely,[redacted]

[redacted]DHL Office of the President

DHL appreciates being given the opportunity to research and address our customer’s concerns regarding DHL waybill [redacted].

I can assure you that we have reviewed this matter internally to prevent these types of situations in the future and appropriate action has been taken.  Specific details regarding the complaint about the fraudulent signature are confidential and are we are unable to disclose the details.

Once again DHL would like to apologize for any inconvenience involved.

Sincerely,

[redacted]

DHL Office of the President

On multiple receipt of packages that have travelled via their "Secaucus, NJ" facility, packages have gotten "lost". On most recent package, tried calling their "Customer Service" only to be given false "excuses" when trying to complain about the facility in question and tried to offer suggestions that would be better overall for their "company" (Constructive Criticism) My concerns were blown off and even could "hear" the Representative "humming to ignore my complaint". I have received "replacement" items from vendors that went thru DHL's services and a different facility that arrived a week before the "lost item". DHL does not care about their United States clientele. When asking about why their own website gave false information for delivery date, I was rudely hung up on.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Tracking number for my package is [redacted]

Regards,

August 10, 2016   Revdex.com 4428 North 12th Street Phoenix, AZ 85014 RE: Complaint ID [redacted] – [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns.   We sincerely apologize for the frustrations our customer encountered regarding the shipping experience with DHL Waybill [redacted]   Under DHL policy the rights and responsibility for cargo claims belong to one of two parties: the shipper, or the Bill To account holder as they contracted with DHL to carry the goods.  The customer will need to reach out to the Shipper, SPORTS DIRECT GROUP, for any refund or replacement. This goes in accordance with our Terms and Conditions in which the shipper is agreeing to upon completing the waybill for the shipment.   We are showing that SPORTS DIRECT GROUP paid DHL directly with their account number. Therefore, the customer, [redacted], paid the shipper directly.   Once again please extend our sincere apologies to our customer regarding this unfortunate incident.   Sincerely,   Daniela D. M[redacted] DHL Office of the President

June 28, 2016
 
Revdex.com 4428 North 12th Street Phoenix, AZ 85014 RE: Complaint ID [redacted] – [redacted]
DHL appreciates being given the opportunity to research and address our customer's concerns.
 
Please advise our customer that further details are needed in order to provide resolution. The details needed may include but are not limited to:
 
·         DHL tracking number (AWB # [redacted] is not showing up as a valid tracking number).
 
Upon receipt of more information, DHL can proceed accordingly with this complaint.
 
Once again please extend our sincere apologies to our customer regarding this unfortunate incident.
 
Sincerely,
 
Michelle T[redacted]
DHL Office of the President

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

No I am not happy simply because they refund the shipping payment but not they buyers part of having to wait for a product that didn't get to us on the date they said it would and I had to make my customer wait a week longer which resulted to losing my customer and know when upon receiving the product it did not work properly. So no I am absolutely appalled by this and I want my money back! This is not right nor is it good business atheics!

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I gave every ounce of personal information the 'company' asked for and was ignored. I'm not going to sacrifice my first born to get a *Word Rejected* package.  

Regards,

DHL appreciates being given the opportunity to research and address our customer’s concerns. We sincerely apologize for the frustrations our customer encountered regarding the shipping experience with DHL Waybill [redacted].I can assure you that we will...

review this matter internally to prevent these types of situations in the future.  We always seek areas of opportunity to improve our customer experience and thank you for bringing this to our attention.The shipment was billed to the shipper; we would suggest our customer contact the shipper to file a claim on the shipment or request a replacement. Once again DHL would like to apologize for the service issues involved.Sincerely,[redacted]DHL Office of the President

July 9, 2016     Revdex.com 4428 North 12th Street Phoenix, AZ 85014Case # [redacted] – [redacted]     DHL appreciates being given the opportunity to research and address our customer's concerns. .    As per our contractual agreement with InExpress all service failure requests must be processed through InExpress directly. DHL unfortunately cannot make acceptations to these contractual guidelines.   Please accept our sincere apologies for any inconvenience caused.  Every matter of this nature is taken very seriously and investigated thoroughly to ensure our customer’s receive a fair and reasonable outcome. Sincerely,   Mark L[redacted] DHL Office of the President

DHL appreciates being given the opportunity to research and address our customer's concerns.

Please note that DHL conducts business in accordance with its Terms and Conditions of Carriage. These Terms and Conditions govern the shipment that is the subject of the request.  These Terms and Conditions are found on the DHL airway bill documentation and/or at the following link:

DHL has reviewed this request and concluded the following:

In regards to Airway Bill # [redacted]:  The request is for consequential damages and therefore it is excluded per the DHL Terms and Conditions. 

Based on the foregoing the request for compensation is denied.

The shipment is currently held by customs in India and is outside of DHL’s control. 

I apologize for any difficulties which our customer may have experienced.  Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Should you have any questions or comments, do not hesitate to contact me.

Sincerely,

[redacted]

DHL Office of the President

June 7, 2016 Revdex.com 4428 North 12th Street Phoenix, AZ 85014

sans-serif;"> DHL appreciates being given the opportunity to research and address our customer's concerns.   Please advise our customer that further details are needed in order to provide resolution. The details needed may include but are not limited to:   ·         DHL tracking number   Upon receipt of more information, DHL can proceed accordingly with this complaint.   Once again please extend our sincere apologies to our customer regarding this unfortunate incident.   Sincerely,   Jennifer B[redacted] DHL Office of the President

July 28, 2016

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Revdex.com 4428 North 12th Street Phoenix, AZ 85014Case # [redacted] – [redacted]
 
DHL appreciates being given the opportunity to research and address our customer's concerns.
 
We have received a similar complaint from Ms. [redacted] and our investigation is in process. We will continue to work directly with Ms. [redacted] for resolution.
 
Once again please extend our sincere apologies to our customer regarding this unfortunate incident.
 
Sincerely,
Tara G[redacted]
DHL Office of the President

February 25, 2016   Revdex.com 4428 North 12th Street Phoenix, AZ 85014 RE: Complaint ID [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns.   Please advise our customer that further details are needed in order to provide resolution. The details needed may include but are not limited to:   ·         DHL 10 digit tracking number   Upon receipt of more information, DHL can proceed accordingly with this complaint.  Please be advised if your tracking numbers are longer than 10 digits, there may be a possibility it was sent with another business unit of DHL. If this is the case, please provide the full tracking number so that we may address these issues to them directly.   Once again please extend our sincere apologies to our customer regarding this unfortunate incident.   Sincerely,   Daniela D. [redacted] DHL Office of the President

My tracking number is [redacted], which has been delivered yesterday!
 
I file this complaint just wanna make sure I won't meet this kind of situation again...
Even though I know DHL must have many packages to deal with everyday. However, I don't think they put enough effort to make sure everybody get their stuff on time.

[redacted]  [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I hope this issue does not occur in the future for both myself and any other customer.

Regards,

[redacted]  [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,