DHL Express

Review: I purchased an item from Jack's in [redacted] which was shipped by DHL. It arrived broken. Jack's initiated the claim for me and then I had to submit additional information to support this claim. Despite repeated attempts to contact DHL both by my and Jack's, DHL has ignored these attempts.Desired Settlement: I want a full refund of the product.

Business

Response:

January 19, 2016 Revdex.com 4428 North 12th Street Phoenix, AZ 85014 RE: Complaint ID [redacted] – [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns. Please advise our customer that further details are needed in order to provide resolution. The details needed may include but are not limited to: · DHL tracking number Upon receipt of more information, DHL can proceed accordingly with this complaint. Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Sincerely, Daniela ** M[redacted] DHL Office of the President

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: DHL express failed to deliver my products, I have called them on numerous occasions and all efforts were futile. On the 26 March 2014 my package was delivered to and signed by someone ([redacted] ) who I don't know. Everyday I call I was given the same excuse which is they would try to retrieve my package and have it delivered to me and that they would call and update me... They have done none of the following. It is really unfair to me that I have worked tremendously hard to earn my money and they handle my package so carelessly.. This shows lack of professionalism for a company who claims that they are trustworthy and a very good courier service.Desired Settlement: I would like to have my package delivered to me or would like to receive a refund.

Business

Response:

April 15, 2014

Revdex.com

4428 North 12th Street

Phoenix, AZ 85014

RE: Complaint ID [redacted] – [redacted]

DHL appreciates being given the opportunity to research and address our customer's concerns.

Please advise our customer that further details are needed in order to provide resolution. The details needed may include but are not limited to:

· DHL tracking number

Upon receipt of more information, DHL can proceed accordingly with this complaint.

Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Should you have any questions or comments, do not hesitate to contact me.

Sincerely,

DHL Office of the President

Review: Destination of rush order

0n Tuesday June 4th 2015. My brother mailed me a package which is an express order, until now today is June 8 I haven't revived yet. I call several times no one able to help me.After all I've being told that I might received it may be on Friday, which June 12.Desired Settlement: I suppose to get charged for regular mailed , not for express. I need my refunds from them.

Business

Response:

DHL appreciates being given the opportunity to research and address our customer's concerns. Please advise our customer that further details are needed in order to provide resolution. The details needed may include but are not limited to:· DHL tracking number Upon receipt of more information, DHL can proceed accordingly with this complaint. Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Sincerely,[redacted]DHL Office of the President

Review: On Oct 23 I received custom bill from DHL for item purchased from Selfridges from London delivered to me on Sep 20.

I have no contract or agreement with DHL for shipments as Selfridges was the one choosing DHL as its carrier.

At the time of delivery, I received NO custom bill at all and has neither agreed to DHL pre-paying the custom bill PRIOR to delivery.

THEREFORE,

1) I understand it's my responsibility to pay US custom but I DO NOT understand why DHL could send me a custom bill ON Oct 23 with invoice date on Oct 15 and due date on Oct 22. By the time I got the bill, it is ALREADY PAST DUE???!!!

2) As I never signed any document with DHL nor asked DHL to PAY ON MY BEHALF for custom bill, I DO NOT UNDERSTAND why I need to pay for $11 "PAYEMENT DEFERMENT". Note DHL doesn't collect this fee in all countries it operates. Last time I have packages delivered to me in Taiwan, DHL would NOT deliver the package WITHOUT me paying custom bill to DHL on the spot.

The $11 charge is a scam!Desired Settlement: DHL needs to DROP unfair $11 payment deferment charge

DHL needs to DROP THIS UNFAIR business practice

Business

Response:

October 27, 2015Revdex.com 4428 North 12th Street Phoenix, AZ 85014RE: Complaint ID [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns regarding Invoice number [redacted] Our records indicate that Invoice number [redacted] is for duty/tax payment on an inbound shipment sent to Mr. **. The invoice will need to paid as this was a charge assessed by US customs. I did confirm that the invoice was mailed on October 19th. I am sorry Mr. ** did not receive the invoice prior to the payment date. Maybe a delay was incurred via the local mail. Mr. ** may also contact our billing department directly at [redacted] if he would like to further inquire about this custom invoice. Once again DHL appreciates the opportunity to research and address our customer’s concerns. Sincerely,[redacted]DHL Office of the President

Consumer

Response:

The custom bill clearly states 5.3% duty rate on $357.88 purchase which equals to $18.97. DHL adds $11 "payment deferment" on top which is completely fraudulent custom charge.

Business

Response:

October 29, 2015Revdex.com 4428 North 12th Street Phoenix, AZ 85014RE: Complaint ID [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns regarding Invoice number [redacted] Our records indicate that Invoice number [redacted] is for duty/tax payment on an inbound shipment sent to Mr. **. The invoice will need to paid as this was a charge assessed by US customs. I did confirm that the invoice was mailed on October 19th. I am sorry Mr. ** did not receive the invoice prior to the payment date. Maybe a delay was incurred via the local mail. Mr. ** may also contact our billing department directly at [redacted] if he would like to further inquire about this custom invoice. I have confirmed that the $11.00 is a DHL fee that is charged because DHL will pay the custom duty/tax fees upfront. We will collect this fee later from the customer, which is why this charge is on the duty/tax bill the customer received. Once again DHL appreciates the opportunity to research and address our customer’s concerns. Sincerely,[redacted]DHL Office of the President

I am extremely upset with DHL I just got off the phone with 3 people at customers service offering me NO SERVICE. I had scheduled a pick up today from Los Angeles for a package to be shipped to Spain and delivered on Monday Oct. 13th. I have a DHL delivery pickup confirmation number of [redacted] and when I got home tonight at 9:30pm no one had picked up the padded envelope which had DHL sign taped to the package and the air bill etc. the package was in exactly the same place I left it at 7am Oct. 10th. When I called DHL they said the driver claimed he came to the house but there was no package. That is NOT TRUE. The package was at my front door exactly where the door bell is and there is no way they could have missed it if they did come. I also said if the driver came and there was no package why was I not called at the number given my cell phone. The customer service rep just said we will send someone on Monday to pick up and I said how could I trust them since they did not pick it up before. The customer service did not care and said they will file a report about the driver that they could not help me nor send a driver to pick up the package now. I paid $105.00 to ship this package and the service rep said I didn’t pay because if they don’t pick up they don’t charge.

What good is that to me. I am extremely disappointed in the customer service the lack of caring nor the willingness to help. I then contacted management and they said the same thing they could not help it was Sat. I notified them that on their website they can pickup and deliver Saturdays or weekends if they wanted to however they did not want to at their cost. My 12pm Saturday and several emails with no response from DHL except they couldn’t help I went to [redacted] and was guaranteed my delivery by Tuesday at 9am. I will never use DHL again and their website is misleading stating they can deliver on weekends or in my case pick up and deliver on Monday like I was promised. Their customer service is based in Arizona and they are no help and don’t try to solve anything. When you email management all you get is the same response from an exec. Assistant stating they cannot do anything to help. It is all lip service.

Review: The problem is related to delivery issues and customer service issues. DHL notified me of a delivery of a package for a specific day. I made arrangements for that day and for distribution of items in package to proper people. The package was not delayed in shipping but DHL did not feel the need to notify me of the delay. The items in the package are no longer able to be delivered to proper people leaving them to have to deal with when new arrangements could have been made with notification. These items are no good to me now and DHL does not care because it does not mean anything to them. I spoke to a customer service agent and she was great and helpful. When she could no longer help she transferred me to a supervisor who was not interested in helping resolve the issue.Desired Settlement: Would like a call from CEO to apologize for the problem of the issue company caused.

Business

Response:

December 11, 2015Revdex.com 4428 North 12th Street Phoenix, AZ 85014RE: Complaint ID [redacted] – [redacted]DHL appreciates being given the opportunity to research and address our customer's concerns. Please extend our sincere apologies to our customer regarding this unfortunate incident. DHL has researched this matter; the shipment did encounter a one day delay due to a technical issue. DHL does not offer proactive tracking at this time. Please be advised for future shipment our customer does have the option to sign up for shipment notification on our dhl-usa website. Again, on behalf of DHL Express we do apologize for any inconvenience this may have caused. Sincerely,[redacted]DHL Office of the President

Consumer

Response:

I can only except the response when I am called by the President of the company and get to speak with him.

Business

Response:

December 14, 2015Revdex.com 4428 North 12th Street Phoenix, AZ 85014RE: Complaint ID [redacted] – [redacted]DHL appreciates being given the opportunity to research and address our customer's concerns. On behalf of DHL’s CEO office, thank you for your inquiry regarding shipment #[redacted]. DHL has researched this matter; the shipment did encounter a one day delay due to a technical issue. For any further concerns we kindly ask our customer to contact the shipper directly. The delay was an uncontrollable occurrence which is not covered under DHL’s terms and conditions. We do sincerely apologize for any inconvenience this may have caused. We do sincerely apologize for any inconvenience this may be causing. Sincerely,[redacted]DHL Office of the President

Review: I shipped a package on June 24,2013 that was supposed to be delivered June 29, 2013 from baltimore to Jamaica. I tracked the package everyday but on June 25,2013 my package stopped moving I called to see what was going on with it, and I was told they would try to look for the package, it was delivered on the 29th. I have been trying to get reimbursement, I asked to have my claim expedited as they were gifts and I was trying to get the products again as soon as possible to have then sent to Jamaica, the rep told me she would make a note, the rep that made the note is actually the claims adjuster and didn't tell me, I called yesterday july 11,2013 and was told she would email me today with the outcome, it is now july 12,2013 and I haven't heard anything. they are not taking my claim or me being a customer seriously, It costs $75 to ship this package, I have been getting rude cust serv reps telling me, that me calling wont make them find my package faster,Ms.[redacted]d,I am sorry you did not receive my email. I will re-send your payment letter to you regarding your claim. I have attached it to this email. Please note that Shipment Value Protection was not purchased for this shipment. Our payment to you in under DHLs Liability. Thank you, [redacted]Desired Settlement: I sent them a receipt for my product that I shipped, My shipping and what was in the package, I want total reimbursement, I shipped my package, I paid for my items and not only did they lose my package, they are insulting by saying sorry for what you shipped we lost it here is $25 for your $249 shipment. they never returned my calls it was awful service

Business

Response:

August 5, 2013 Revdex.com 4428 North 12th Street Phoenix, AZ 85014RE: Complaint ID [redacted]DHL appreciates being given the opportunity to research and address our customer's concerns. Please advise our customer that further details are needed in order to provide resolution. The details needed may include but are not limited to: · DHL tracking number Upon receipt of more information, DHL can proceed accordingly with this complaint Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Should you have any questions or comments, do not hesitate to contact me. Sincerely, [redacted]DHL Office of the President

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] was the waybill number

Business

Response:

August 6, 2013 Revdex.com 4428 North 12th Street Phoenix, AZ 85014 RE: Complaint ID[redacted] – [redacted]DHL appreciates being given the opportunity to research and address our customer's concerns We have researched our customer’s concern and have verified that we have refunded the freight charges and paid out DHL’s limit of liability. This is in accordance with DHL’s terms and conditions. The claim from provided by the customer indicates the cell phone was valued at $169.95. The value on the documentation provided to DHL indicated $69. DHL has legally fulfilled our obligations to our customer. Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Should you have any questions or comments, do not hesitate to contact me. Sincerely, [redacted]DHL Office of the President

Review: Just want to file a complaint regarding a known issue when it comes to you all delivering packages to my home. I had a package delived at 1:50pm on 12/13/2013 and someone signed it as B. Nicholson. I have the slightest idea of who this is. Im starting to become a little upset with this constant issue of you take packages to someone house and im not getting them or someone else is bringing the package to my door who is not a DHL delivery driver.Desired Settlement: I want my shipment to be found or expedited shipment on you all if its not brought to me. Delivery driver needs to be provided feedback. This is ridiculous

Business

Response:

DHL appreciates being given the opportunity to research and address our customer's concerns. Please advise our customer that further details are needed in order to provide resolution. The details needed may include but are not limited to: · DHL tracking number Upon receipt of more information, DHL can proceed accordingly with this complaint. Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Should you have any questions or comments, do not hesitate to contact me. Sincerely, [redacted]DHL Office of the President

Review: DHL sent an outstanding invoice to a Collections Agency. I had paid the bill and they hadn't received it. As soon as I got the letter from the agency, I called and left a VM telling them I paid the bill, in January. The check was cashed on 1/7/14. I never heard back from the agency so I assumed the matter was closed.The agency -- who has not been clear about their name, but the phone number is [redacted] (I think they said "Central Resource")-- called me today --over two months after I left the VM and nearly three months since the check was cashed--about this. The representative looked it up in the system, by case, ([redacted], and told me she saw my check in the system, but asked me to verify that the funds were withdrawn from my account. That is not my problem. If I send money and it isn't withdrawn, it's not up to me to follow up -- they should be contacting me. However, I checked and informed her they were withdrawn on 1/7. She told me she would update the system. I think this is harassment. DHL needs to inform its collection agencies when they receive payment. Or if they have then they need to use another collection agency.Desired Settlement: I am afraid that they may have reported this to a credit bureau. I certainly hope not, but it was only $114. If it was not reported, then this complaint is for your information only. If it was then I want it corrected.

Business

Response:

March 28, 2014 Revdex.com [redacted]RE: Complaint ID [redacted]DHL appreciates being given the opportunity to research and address our customer's concerns. DHL has researched this matter. We appreciate your feedback and have brought this to the attention of our Billing Management Team for review. We will certainly use this information to improve our customer experience and have already taken steps to enhance our process based off of your points below. Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Should you have any questions or comments, do not hesitate to contact me. Sincerely, [redacted]DHL Office of the President

I have used DHL Express to ship internationally on 2 occasions. On both occasions DHL overcharged my credit card without my permission. On the first instance, I contact their billing department via website interface, and called them. Eventually the issue was resolved as a "weight error" on their part. The second time, all my attempts to reach their billing department were ignored. It seems overcharging is standard procedure for this company. All potential users beware!

Review: I sent a shipment of gifts to a friend in Vietnam, parcel ID [redacted]. I purchased the service through a third-party reseller, who provided the shipping label and what I thought was a customs form. I entered into the form the contents of the package at a value of USD 43.00. I noticed the form was titled "Commercial Invoice," so when the DHL driver picked up the parcel, I expressed my concern and specified that the package contained only gifts and not a commercial shipment. He assured me that everything would be fine.

When the package arrived in Vietnam, an exception was generated. I sent an email asking the status of the package and received a return call from a courteous English-speaking representative in [redacted]. She indicated that she needed contact information for the recipient; I gave her the recipient's e-mail address. I indicated that the recipient was not perfectly fluent in Vietnamese and asked if she could communicate with the office in English. The representative assured me that an English speaker would be available.

The recipient forwarded me a copy of the email she had received, which asked her for details regarding the shipment which a gift recipient should not normally be expected to have access to. Still, I assisted her in filling out the form and she replied in English. We specified again that the shipment contained only gifts.

A DHL representative next came to the recipient's address and gave her a copy of the "commercial invoice" which I had provided to DHL. The representative stated that the recipient would need to pay the USD 43.00, the value of the items listed, to obtain the package. It should be noted that $43 is a significant hardship for the recipient due to the exchange rate. I messaged the DHL Vietnam website in English stating that the list was not meant to be an invoice, that the contents were gifts and not a commercial shipment, and that the recipient should not be invoiced.

A family member of the recipient called the [redacted] office and was told that they has not received her email. It was sent again without reply, another call was made, and the representative indicated that the office could not read the English email. The recipient had her email translated into Vietnamese and resent it in both languages. Finally the Vietnam office confirmed receipt and advised the recipient that the package would take approximately two days to clear.

Seeing that DHL had a policy of charging for packages taking over three days to clear, I contacted the U.S. office. I received a voicemail message back stating that the package had been cleared after all and would probably be sent when it was morning in Vietnam. The driver did deliver, charging the recipient's family the $43 which we had explained repeatedly should never have been invoiced. All told, the package spent twice as long in the Vietnam office as it did in transit, and the entire transaction was plagued with errors, poor communication, and a wrongful charge which represents a needless hardship to the receiver.Desired Settlement: I would like the full $43 refunded directly to the recipient as soon as possible.

Business

Response:

September

25, 2013

RevDex.com

4428 North 12th Street

Phoenix, AZ 85014

RE: Complaint ID [redacted] – [redacted]

DHL

appreciates being given the opportunity to research and address our customer's

concerns. We sincerely apologize for the delivery service issues our customer

incurred with DHL.

We

have researched our customer’s concern regarding the refund for the

inconvenience caused and considering the circumstances surrounding this

shipment DHL would be willing to do a onetime goodwill gesture of $43.00USD to

the customer’s below address (Checks are issued through the US Mail and must

ship to a US adress. Please have our

customer respond and confirm the full name and mailing address.

Once

again please extend our sincere apologies to our customer regarding this

unfortunate incident. Should you have any questions or comments, do not

hesitate to contact me.

Sincerely,

DHL

Office of the President

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: in regards to Invoice /[redacted] - [redacted]

My father made a trip to Europe in July and ended-up forgetting his toiletry bag at a family members house who subsequently sent the toiletry bag via DHL express to me so I could give it to him upon his arrival. Toiletry bag contained multi-vitamins, prescription pills, hairbrush, toothbrush, toothpaste, and some facial cream.

DHL and customs stopped the package because it said it had pills in it. However, the Airway bill had specific paperwork describing all pills and even had a copy of the doctors prescription for the prescription pills.

DHL contacted me because I was the receiver of the package to let me know it had been stopped.

After 2 weeks of repeated daily e-mails to different people within DHL (I have copies of all), and also having sent in copies of my fathers' passport, social security number, and other very personal information, the package finally cleared and arrived within another 3-4 days.

Within another 2 weeks, I received a bill from DHL in the amount of $28.93 claiming they had to obtain permits and other information in order to clear my father's toiletry bag. I immediately called DHL customer service and asked for explanations as to what these charges were, and why I was only finding out about them now, and why they would bill me. This was never part of any conversations

The nice lady in customer service could not explain why they wouldn't have told me about the charges but also could not reverse the charges. I asked to talk to a supervisor and her response was that she needed to take my number and wait a few days as they were backlogged before I would get a phone call back. Its October now, and I still have not gotten an explanation as to these bogus charges.

To make things worse, DHL never responded and instead sent me to a collections agency call [redacted] based in SC who have in turn sent me a nice letter demanding payment.Desired Settlement: My account needs to be cleared of these fraudulent billing charges immediately. My personal information as well as my father's need to be completely cleared/ shredded/ deleted from all DHL systems.

Letters, phone calls and e-mails will be sent to all corporate senior management demanding a billing adjustment should this complaint not correct the fraudulent charges.

I have all e-mails and detailed notes from all my conversations with all of DHL personel.

Thank you in advance,

Business

Response:

November 4, 2013

Revdex.com

4428 North 12th Street

Phoenix, AZ 85014

RE: Complaint ID [redacted] – [redacted]

DHL appreciates being given the opportunity to research and address our customer's concerns. We sincerely apologize for the billing issue our customer incurred with DHL.

We have researched our customer’s concern regarding the fraudulent billing charges and apologize for the inconvenience caused. DHL would be willing to credit the charges of $28.93. Please allow 7-10 business days for processing.

Once again please extend our sincere apologies to our customer regarding this unfortunate matter. Should you have any questions or comments, do not hesitate to contact me.

Sincerely,

DHL Office of the President

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I have had the great misfortune of purchasing a product that was shipped through DHL. It has now been almost a week since the package was given to the delivery courier. Delivery was supposedly initially attempted on 4/16/14 and they were unable to find my address. I was not contacted for address verification until 4/17. On 4/18, I called the [redacted] number and verified the address and gave directions. I was contacted by the courier station later that afternoon and again verified the address and gave clear concise directions and two contact numbers and was assured my package would arrive on 4/20. The package did not arrive on 4/20. On 4/21, I once again called [redacted] to check on the package and was told it was out for delivery with the courier. I again verified my address and contact information. A short time later a customer service representative called me from DHL to again verify my address. I asked why the courier could not call me for directions while he was in the area and the gentlemen stated that couriers do not call while out on deliveries. I just want my package as it contains my daughter's prom dress so it time sensitive in nature.Desired Settlement: I just want my package as it contains my daughter's prom dress so it time sensitive in nature.

Business

Response:

DHL appreciates being given the opportunity to research and address our customer's concerns.

Please advise our customer that further details are needed in order to provide resolution. The details needed may include but are not limited to:

· DHL tracking number

Upon receipt of more information, DHL can proceed accordingly with this complaint.

Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Should you have any questions or comments, do not hesitate to contact me.

Sincerely,

DHL Office of the President

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. The tracking number is as follows DHL [redacted]. The package was finally delivered on April 22, six days after being turned over to the delivery courier. I asked the delivery driver if my house was actually that hard to find and he said no. The driver stated it was common to bad address packages that were further out when they had a heavy delivery schedule.

Regards,

Review: I ordered an item from the UK and DHL are supposed to deliver it, I put in a request to have it delivered to my front door, they put a hold on it for duties which I paid immediately. Then they put it on hold again because I requested online to have it delivered to my front door. After it was scheduled for delivery, it is 2 days late and incurred unexpected duties and will be another 2 days before it gets put on a truck. This is the second time I have had a shipment and they have done this. I stayed home to receive it and am out wages and it looks like I have another days lost wages.

Product_Or_Service: Shpping providerDesired Settlement: DesiredSettlementID: Finsh the job

This should be done already

Review: ON THE 6TH OF AUGUST, MY FATHER WAS SHIPPED HIS HEART MEDICATION FROM INDIA. AS OF THE 14TH, WE HAVE NOT RECEIVED THE MEDICATION. WHEN I CONTACTED DHL, LATE ON THE AFTERNOON OF THE 14TH, I WAS INFORMED THAT DHL HAD TRIED TO REPEATEDLY CONTACT US AT ###-###-####. DHL ALSO HAS FALSELY CLAIMED THAT THEY LEFT NUMEROUS VOICEMAILS. (INITIALLY DHL HAD CLAIMED THAT THEY HAD A WRONG CONTACT NUMBER, NOW THEY CLAIM THAT THEY LEFT NUMEROUS VOICEMAILS.) HERE IS THE TRUTH:

1. WE HAVE NOT RECEIVED ANY VOICEMAILS FROM DHL

2. WE DO NOT HAVE A RECORD OF HAVING ANY MISSED PHONE CALLS FROM DHL. ( I AM WILLING TO PROVIDE OUR TELEPHONE CALL DOCUMENTS.)

3. DHL HAD CONTACTED US AT ###-###-#### AND REQUESTED MY EMAIL, BUT WROTE DOWN THE INCORRECT EMAIL.

MY FATHER NEEDS THE MEDICATION. HOWEVER, DUE TO DHL'S INCOMPETENCE, AND FALSE STATEMENTS, HE STANDS TO SUFFER DUE TO HIS INACCESSIBILITY TO HIS HEART MEDICATION.Desired Settlement: I WANT MY FATHER TO RECEIVE HIS HEART MEDICATIONS IMMEDIATELY.

Business

Response:

August 16, 2013

Revdex.com

4428 North 12th Street

Phoenix, AZ 85014

RE: Complaint ID 9667640 – Vikram Peters

DHL appreciates being given the opportunity to research and address our customer's concerns.

DHL has researched this matter and we have confirmed that the shipment is currently on hold with the US Food and Drug Administration. This is a government entity and is not being held by DHL. Our Imports Department is currently working with the FDA on releasing the shipment. Once the shipment is released, DHL will be able to deliver the shipment.

Our records indicate that we have provided this information to [redacted] can reach our Imports Department directly at [redacted]

Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Should you have any questions or comments, do not hesitate to contact me.

Sincerely,

DHL Office of the President

Review: This is in reference to package that was to be delivered by DHL (tracking submitted with request) on June 25th, 2014 at 12:12pm to the address provided with this request.

This delivery was authorized to be left without signature with the specific instructions to dial into the building's intercom for access and to leave in front of our door. A notification was emailed to me the day of delivery stating that the package was successfully delivered at appx 12:12pm. At appx 1pm I checked by door, building lobby, as well as the entire premise for this package. It was not found.

I continued to file a complaint directly with DHL in the hopes of discovering where the package may have been left. The case remained open for a number of days but DHL refused to send the delivery person over to help find where it was left. DHL's position was that since I authorized the package to be left without signature they were not responsible in any way. DHL has closed my case.

I have since opened a police report with the possibility of the item being stolen by another party. They have reviewed the building surveillance footage of the front door and lobby. They have confirmed that no such delivery was made that day by DHL. Further, I have confirmed from my phone records that DHL never rang the intercom for access into the building. The building intercom is connected to my phone which is used to communicate and grant access to visitors. The authorization to leave without signature was clearly accompanied by a note to ring the intercom for access into the building which was never done.

There is no doubt that the delivery was never made. The package was either delivered to the wrong address or stolen/lost by the delivery driver. Either way, a terrible act of negligence. The package in question is expensive.Desired Settlement: The resolution is clear. I wish for the package to be found and delivered properly by DHL, or for the full value of the package to be issued to me.

Business

Response:

DHL appreciates being given the opportunity to research and address our customer's concerns. We sincerely apologize for the delivery service issues our customer recently incurred with DHL.

Our records indicate that the shipment [redacted] was delivered on June 56, 2014. We have researched our customer’s concern and please know that DHL has conducted a follow up investigation. After extensive research and recovery attempts, we have not been able to recover our customer’s shipment from the delivery address.

We urge our customer to proceed with the claims process.

Once again DHL would like to apologize for the service issues involved. Should you have any further questions regarding this matter, please do not hesitate to contact me at your convenience.

Sincerely,

DHL Office of the President

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The shipper has followed up with the claims department and they rejected the claim - stating that the delivery was authorized for delivery without signature. The claims department has not acknowledge the failure to deliver the package as per the surveillance video and phone records.

Regards,

Business

Response:

DHL appreciates being given the opportunity to research and address our customer's concerns. We sincerely apologize for the delivery service issues our customer recently incurred with DHL.

Our records indicate that the shipment [redacted] was delivered on June 56, 2014. We have researched our customer’s concern and please know that DHL has conducted a follow up investigation. After extensive research and recovery attempts, we have not been able to recover our customer’s shipment from the delivery address.

We urge our customer to continue to follow up with the shipper/account holder regarding the claims process.

Once again DHL would like to apologize for the service issues involved. Should you have any further questions regarding this matter, please do not hesitate to contact me at your convenience.

Sincerely,

DHL Office of the President

Review: Good afternoon I was supposed to receive a package from [redacted] regarding a package that was supposed to be delivered. My tracking number is [redacted] the driver stated he left it in the mail box but when I checked the mail box it was not there. As told by multiple customer service people at DHL the package was not supposed to be left in the mail box. I get packages all the time from DHL so I don’t understand why it was left in the mail box and the driver did not ring my door bell or leave a sticker like usual if I’m not home. However I was home. When I called the service center I was told the package was delivered properly when I know it was not. Then they told me to contact my vendor when my package clearly showed it was delivered. So now it’s like the Driver stole my merchandise.Desired Settlement: I would like my package delivered to me or at least my money for my purchase for my stress.

Business

Response:

May 13, 2015 Revdex.com 4428 North 12th Street Phoenix, AZ 85014 RE: Case Number - [redacted]DHL appreciates being given the opportunity to research and address our customer'sconcerns. We sincerely apologize for the delivery service issues our customer recently incurred with DHL. Under DHL's claim policy, the rights and responsibility for cargo claims belong to one oftwo parties: the shipper, or, in certain cases, the bill-to party or DHL account holder. Normally it is up to this partyto file any claim with their local DHL office. With this in mind, we must respectfully direct our customer to either the shipper or theparty from whom you made shipping arrangements for any compensation you may bedue. If, after you contact them, theparty who owns the claim rights wishes to transfer the claim to our customer,please have that party sign a document on letterhead or provide otherdocumentation of their request and forward it to our claims department. Pleaseensure it includes their contact information. If the release is received we will then reopen the claim for further evaluation,subject always to the Terms and Conditions of Carriage as noted on the back ofour air waybill. Without this release from the owner of the claim rights, we do have to deny the claim at this time.Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Sincerely, Mark L[redacted]DHL Office ofthe President

Review: I called DHL to let them know that the bell to my apartment that in is the front of my building is broken and gave them my home number to call so I can buzz them in the building. I was told that was fine and they put that on my file. I got an text letting me know that delivery would be on Monday. I have a back injury so I am home all day. So when the package did not come I track the package and found out that an attempt was made. Text gave me the tracking number. No notice was left on my building by the bell or any where else. So I called and the driver told them that I was not home. So I called again on Tuesday and again the driver put that he made an attempt, that I was not home and again no notice left. I spoke to a supervisor who promise me that delivery would e made on 12/24/14. The third day the same situation and I called again. They told that they would put in a complaint about the driver, which they should have done on my first phone call to them. The driver is lying to the company about coming and leaving notice on my door. So I don't even know if they have my product which cost my $132 and was a Christmas gift. I want my headphone or the full value of the headphone.Desired Settlement: I would like my headphone and the exact headphone that I bought or the full value of my which is $132

Business

Response:

DHL appreciates being given the opportunity to research and address our customer's concerns. Please advise our customer that further details are needed in order to provide resolution. The details needed may include but are not limited to: DHL tracking number Upon receipt of more information, DHL can proceed accordingly with this complaint. Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Should you have any questions or comments, do not hesitate to contact me. Sincerely,[redacted] DHL Office of the President

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Tracking number [redacted]

Regards,

Nicole Taylor

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.On 12/30 I called to find why 2 representive said on 2 different days that they would attemp delivery on 12/29/14 and 12/30/14, but tracking the packages states that it is on hold. When I spoke to the young lady she was rude and short and stated that it will stay on hold no attempt will be made. Tracking number for DHL [redacted]. So I went back to the days where they said them attempt to deliver on 12/22/14 attempt deliver according to their tracking page at 14:20. I accepted a [redacted] package on 12/22/14 @ 14:04pm and on 12/24/14 was their next attempt according to their page at16:05pm I accepted a package from [redacted] at 12:53pm. As I told them on every phone call that I have made, I have a back injury. So I am home all day. No notice was ever left by DHL on the front of my building. And the only phone call that DHL ever made to me 12/26/14 from this ###-###-#### I miss the call. She left no name, but stated at this point 3 attempt were made that I would have redirect or pick up my package. So I called back to let them know that with my back injury those 2 option would not work for me. That is when I was told that attempt would be made on that Monday. Because redirect the package would not work since I am the only one who could sign for the package as proof that I received the package. According to the young lady I spoke with. Since DHL has made the decision not to delivery my package, what other resolution is there for me to have my packaged delivered to me.Regards,[redacted]

Business

Response:

DHL appreciates being given the opportunity to research and address our customer's concerns. DHL has researched this matter. We appreciate the feedback and have brought this to the attention of our Local Management Team for review. We will certainly use this information to improve our customer experience and have already taken steps to enhance our process.Our records indicate the shipment was delivered on December 31 2014 at 3:07pm.Once again please extend our sincere apologies to our customer regarding this unfortunateincident. Sincerely,[redacted]DHL Office of the President

Review: Shipment [redacted]

This package says it was delivered 12/18/15. However, I don't have it.

12/18 about 5 pm - No door tag left for attempt - Contacted local service center Hazelwood MO - lady said ill contact driver - driver said he left at leasing office - leasing office was closed, said ill check next day - lady said they have contracted drivers for the busy holiday season and they arent following protocol

12/19 about 430pm - go to leasing office - they dont have package - no signature on waybill online - leasing office has to sign for all packages received - called Hazelwood again - lady said contacted driver and he said he left outside apartment this time - boyfriend home on vacation - no package outside - or inside my home - lady then says she will get supervisor involved to investigate and will contact me back but she suggests that I file a claim - so I did. they assigned a Ron to my case and said I should here back from him no later than Wednesday 12/23

12/23 after 5pm - No call from Ron - called call center myself, left message for Ron and Chris called me back, to down incident notes and said they will investigate

Back and forth for several weeks the driver saying he left at my leasing office and theres no package at my leasing office

Today 1/2/16 - same thing driver claims he went back and left package at leasing office, I go there today, still no package

I contacted vendor in [redacted] because they said I need to place a claim with them, not sure why, when the package clearly made it to the USA, into DHL facility, onto drivers truck and from there, no one knows what happened to the package.

No attempt notice left on my door that he left at leasing office?

No signature on waybill?

Approximately $400 worth of package missing?

Conflicting stories from DHL?

Same story from leasing office?

Protocol not followed by contracted drivers that DHL hired?

My vendor will reship if DHL confirms package as lost. I refuse to lose almost 400. UnacceptableDesired Settlement: I don't want money back, I just want my package.

The vendor says that as soon as DHL has confirmed this package as lost/stolen then they will reship my package. Thats all I want, is my package. It was a Christmas gift and its now the new year and still haven't received it.

All I want is my package, thats it. I refuse to come out of pocket for another gift when I never received this one.

Business

Response:

January 8, 2016

M[redacted]

RE: Case Number - [redacted]

DHL appreciates being given the opportunity to research and address our customer's concerns. We sincerely apologize for the delivery service issues our customer recently incurred with DHL.

We have researched our customer’s concern and please know that DHL has conducted a follow up investigation. After extensive searches of our Service Centers, including warehouses, docks, vehicles and lost and found facilities, we have not been able to locate our customer’s shipment. Unfortunately, the shipment has been declared lost.

We urge our customer file a loss claim for the shipment. A loss claim form can be accessed from our website www.dhl-usa.com or by calling our customer service center at [redacted]

Once again DHL would like to apologize for the service issues involved. Should you have any further questions regarding this matter, please do not hesitate to contact me at your convenience.

Sincerely,

Tara G[redacted]

DHL [redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID 11021575, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: On 2015-10-16 at 20:30 an order was put into process for $225.12. With a tracking number:[redacted] to the address of myself [redacted] at [redacted] From the hair company of [redacted]. A company that I have been in business with for four years. On 2015-10-19 at 15:48 the status of the delivery was said to have been delivered to my home location when it wasn't. I then proceed to contact the merchant company who I've been working with about this misunderstanding and they told me they would contact DHL. Later on that after DHL gave me a call informing me that the driver of my package said he handed it to someone in a car and I informed them that it wasn't me and I never signed for anything. DHL said they would contact me again and they never did so I filed a dispute. A few weeks later I received an email from a woman called Joyce M[redacted] that she would be in charge of the case and can I ask the company who I purchased the hair from for power of attorney so they can proceed with my case. I did what they asked and at then end they informed me that yes it was their mistake but because I didn't have insurance on my package they can only refund me $13.50. I didn't cash that check and I was left with no option but to reorder what I needed and now I'm contacting you guys for help. Is there anything that can be done to correct this matter because I don't feel like it was handled properly due to the fact that it was their mistake.Desired Settlement: My refund of $225.12

Business

Response:

January 21, 2016

Revdex.com 4428 North 12th Street Phoenix, AZ 85014

RE: Case Number - [redacted]

DHL appreciates being given the opportunity to research and address our customer's concerns. We sincerely apologize for the delivery service issues our customer recently incurred with DHL.

Regretfully, we understand that our customer is not in possession of the shipment. Please know that DHL has conducted a follow up investigation with the delivery courier and can assure you that we have reviewed this matter internally to prevent these types of situations in the future. We always seek areas of opportunity to improve our customer experience and thank you for bringing this to our attention.

As there was no shipment value protection on the shipment, the shipment is covered under our limit of liability. This can be found listed on our terms and conditions. We regret that we would be unable to extend any additional compensation amounts.

Once again please extend our sincere apologies to our customer regarding this unfortunate incident.

Sincerely,

Joseph M[redacted]

DHL Office of the President

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,