DHL Express

I think its absolutely RIDICULOUS that they make empty apologies with absolutely NO resolution. Really? Here go and fill out another form in which will lead to nothing and so sorry? That's it? That's outrageous. I will not stop here, I will take this matter to the very end. 
 
Nobody attempted to to do the right thing and try to locate my package. And on top of that, DHL STILL refuses to take responsibility and to handle the matter themselves in a quickly manner. Instead they make ME have to go through all of the hassle of filling out forms and contacting people, for what? For the same outcome I received when I spent 3 weeks contacting DHL? A message left on my phone stating 'we did all we could do and the matter is now closed'. Shame on you!

I have talked to many of your represenatives and went to the DHL office in which the packages are shipped from. The guy there smugly told me that because the GPS showed that he was in the area. That there was nothing he can do because as far as he is concerned the package was delivered. I then told him that no one by the description and the name that the driver provided to him lives in my household. I offered to show him a picture of my family. He then said for all he know. The picture could be photo shopped. Like I'm going to take time out of my day when I could be sleeping. Bc I work overnight to Photoshop a picture to take to DHL. Tracking #[redacted] They should pay the seller to replace my item.

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,[redacted]

December 20, 2015Revdex.com 4428 North 12th Street Phoenix, AZ 85014RE: Complaint ID [redacted]

DHL appreciates being given the opportunity to research and address our customer's concerns....

Please advise our customer that further details are needed in order to provide resolution. The details needed may include but are not limited to:DHL tracking number Upon receipt of more information, DHL can proceed accordingly with this complaint. Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Sincerely,Michelle Ti[redacted]DHL Office of the President

DHL appreciates being given the opportunity to research and address our customer's concerns.

 

Please advise our customer that further details are needed in order to provide resolution. The details needed may include but are not limited to:

 

/>

·        DHL tracking number

 

Upon receipt of more information, DHL can proceed accordingly with this complaint.

 

Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Should you have any questions or comments, do not hesitate to contact me.

 

Sincerely,

 

DHL Office of the President

December 30,2014 BetterBusiness Bureau [redacted]RE: Complaint ID [redacted]– [redacted]DHLappreciates being given the opportunity to research and address our...

customer'sconcerns. We sincerely apologize for the delivery service issues our customerrecently incurred with DHL.  Our recordsindicate that the shipment AWB [redacted] was delivered on December 1, 2014.  We have researched our customer’s concern andplease know that DHL has conducted a follow up investigation.  After extensive research and recoveryattempts, we have not been able to recover our customer’s shipment from thedelivery address.   We urge ourcustomer to contact the shipper in order to proceed with the claimsprocess.     Once againDHL would like to apologize for the service issues involved. Should you haveany further questions regarding this matter, please do not hesitate to contactme at your convenience.   Sincerely, [redacted]

[redacted]DHL Office ofthe President

 

[redacted]DHL appreciates being given the opportunity to research and address our customer's concerns.  Please note that DHL conducts business in...

accordance with its Terms and Conditions of Carriage. These Terms and Conditions govern the shipment that is the subject of the request.  These Terms and Conditions are found on the DHL airway bill documentation and/or at the following link:  [redacted]  DHL has reviewed this request again and concluded the following:  In regards to Airway Bill # [redacted]:  The request is for consequential damages and therefore it is excluded per the DHL Terms and Conditions.   Based on the foregoing the request for compensation is denied.  The shipment is currently held by customs in United States Customs and is outside of DHL’s control.   I apologize for any difficulties which our customer may have experienced.  Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Should you have any questions or comments, do not hesitate to contact me.  Sincerely, [redacted]DHL Office of the President

July 8, 2016

"Arial","sans-serif";"> 
 
Revdex.com 4428 North 12th Street Phoenix, AZ 85014 RE: Case # [redacted] – [redacted]
 
DHL appreciates being given the opportunity to research and address our customer's concerns.
 
DHL has completed a follow up investigation and have reviewed this matter internally to prevent these types of situations in the future.  We always seek areas of opportunity to improve our customer’s experience.
 
Since the shipment was tendered and paid for at a third party retail store, Postal Annex #[redacted], any request for a refund would need to be filed with them directly.
 
The above mentioned shipment was delayed by the [redacted] and has now been returned under DHL AWB [redacted]. The shipment was delivered on July 6th and signed by *. [redacted].
 
Once again please extend our sincere apologies to our customer regarding this unfortunate incident.
 
Sincerely,
Tara G[redacted]
DHL Office of the President

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

The shipper has followed up with the claims department and they rejected the claim - stating that the delivery was authorized for delivery without signature.  The claims department has not acknowledge the failure to deliver the package as per the surveillance video and phone records.  

Regards,

Hello. The DHL tracking number is  [redacted]
After repeated research on [redacted], [redacted], sending messages and asking neighbors, I discovered that the "[redacted] family that signed for my package lives in building 12 which is on the complete opposite side of my large apartment complex ([redacted]. I am  in building 24. Therefore, the mail courier wasn't even close to my apartment. They told me their substitute courier that day "did not recall" where he left the package and refused to try to retrieve it for me.

I do not accept the response back from DHL. DHL response back to Revdex.com is for me to go through InExpress, well I did, first by phone and then they gave the results by email.  Please see the email conversation attached.   Well I sent my next shipment with FEDEX to the same location and it arrived on time, what Fedex showed me is the date it arrived. I use DHL on a monthly basis and this is my first complaint in since 2011 when I first started sipping with DHL and I get a very generic response that won't fix the problem.

Review: Hello I placed a order with a company. According to the DHL's website my package was due to be delivered on Monday, March 23, 2015. After not receiving my package by 7:30 pm I contacted the company and was told that the driver was still out and I should receive my package by 8:00 pm. I called back at 8:30 because I had still not received my package and again was told that the driver was still out. This time I was told that there had been no deliveries in my area yet so the driver must of been running behind but not to worry because my package would arrive before the nights ends. I was due to catch a 6:25 am flight in which I missed because the items that I am still waiting for were needed for my trip. I woke up the next day, Tuesday, March 24th, still no package. At this point I went on the DHL's website again and to my surprise the system is now stating that the package was delivered and signed for by myself at 4:45 the day previous which was March 23rd. I again called the company in which they stated that the driver was off today and they would contact me when they were able to get in contact with him. After 5 hours I received a call telling me that the driver was contacted and stated that he delivered the package to my house and that there was nothing else they could do for me that I had to contact the company in which I placed the order. Problem is I sat in my home all day waiting for this package. Their system showed that as of 8:30 that night I had not received my package so if I had not received my package at 8:30 that night how is it that the night day it says that I actually signed for it at 4:45. I am not in a position to lose money. That order was over $100 in merchandise that I did not receive and no one is even trying to correct the error. Why would I be told to file a complaint with the company in which I purchased? They did their job by sending the order. My purchase was in the hands of DHL so they are the ones who are responsible. They paid DHL to deliver a package and they didnt. They said they dont have my signature but it appears that the driver typed it in manual but if he delivered it to me why would I not sign it myself? Thats because he never brought it to my home. I wouldn't want people like this representing my company. I'm not sure what he did with my package but he did not bring it to my home. Now I missed my flight, I still dont have my package, and DHL representatives could care less. Their attitude towards this issue shows a great lack of customer service or care.Desired Settlement: Personal I would like my order in which I paid for delivered to my home and the representatives that stole my merchandise and the ones who called being rude and ignorant written up or even fired. The level of customer service I received was and still is disheartening. I would like for the deliver him self to come look me in my face and tell me eye to eye that he came to my house. He won't be able to because he never came.

Business

Response:

DHL appreciates being given the opportunity to research and address our customer's concerns. Please advise our customer that further details are needed in order to provide resolution. The details needed may include but are not limited to:· DHL tracking number Upon receipt of more information, DHL can proceed accordingly with this complaint. Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Sincerely,[redacted]DHL Office of the President

Review: I purchased a package from your company and have yet to receive it. I was supposed to have already received my package yesterday but when called the USPS they said that they never received a package and that they have no record of it in the system. This was supposed to be a Christmas gift and was supposed to be expedited. I am not pleased with this series of events and would like to obtain what I ordered before Christmas.Desired Settlement: I want the package that I purchased to be in my possession.

Business

Response:

December 20, 2015Revdex.com 4428 North 12th Street Phoenix, AZ 85014RE: Complaint ID [redacted]

DHL appreciates being given the opportunity to research and address our customer's concerns. Please advise our customer that further details are needed in order to provide resolution. The details needed may include but are not limited to:DHL tracking number Upon receipt of more information, DHL can proceed accordingly with this complaint. Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Sincerely,Michelle Ti[redacted]DHL Office of the President

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. I was contacted about the issue and found a resolution. I thank DHL for their time and effort.

Review: This is a complaint against DHL. My original complaint was filed against [redacted] had used DHL for the delivery of two Tandoor Ovens that I had bought. The DHL Waybill Number for this shipment was [redacted].I had used [redacted] who uses DHL etc to deliver International packages on Feb 4th, 2010. I had requested shipment of a package to [redacted]. I was reassured by [redacted]) that the package would be delivered door to door from [redacted] to [redacted] and that Customs Clearance would be done by DHL. The lists of complaints from my side are:1. The articles were not delivered to [redacted]. Instead they were delivered to [redacted] and left there by DHL. According to my contract and original agreement, [redacted] via DHL was supposed to deliver door to door and clear customs. 2. The delivery to even [redacted] took 7 days when original contract schedule said delivery to [redacted] would be within 3-4 days.3. Only reason I chose [redacted](via DHL) was so that my package got delivered door to door and customs clearance would be done by DHL. I had quotes for delivery to [redacted] via cargo plane from [redacted] and [redacted] for around $650. 4. Once DHL left the package in [redacted], I spent about US $3000 to clear customs, pay for Customs warehouse in [redacted] and for shipment from [redacted] to [redacted] also charged me an additional amount of $622.04 on 4/18 without my knowledge or without any prior authorization. [redacted] is saying that DHL charged an additional amount because the package was over the weight that was declared during shipping.DesiredSettlementID: Other (requires explanation)Desired Settlement: DesiredSettlementID: Other (requires explanation)

DesiredSettlementID: Other (requires explanation)1. A refund of approximately $1000.00 from the original shipment charge of $1661.08. This is only fair since if the cargo was shipped only to [redacted] without any customs clearance, [redacted] and [redacted] had quoted me approximately about $650.00 to ship the cargo to [redacted] and with no customs clearance.2. Remove the additional charge of $622.04 billed to my credit card on 4/18 for a transaction o

Business

Response:

September 5, 2013

Revdex.com

4428 North 12th Street

Phoenix, AZ 85014

RE: [redacted] - Case#: [redacted]

DHL appreciates being given the opportunity to research and address our customer’s concerns.

We sincerely apologize for the frustrations our customer encountered regarding their shipping experience with DHL (DHL Waybill [redacted]).

Our records indicate that the shipment #[redacted] arrived in (GDL) [redacted] gateway on February 10, 2010 and was turned over to the receiver’s broker on February 12, 2010, per the authorization letter from the receiver of the shipment. After reviewing all the details of the claim, it was determined it would not qualify for a service guarantee due to the heavyweight nature of the shipment.

Regretfully at this time DHL has determined to not be responsible for the issues that contributed to the delay and as such we are unable to reimburse our customer for any charges incurred with the delivery or transportation of this shipment.

Should you have any further questions regarding this matter, please do not hesitate to contact me at your convenience.

Sincerely,

DHL Office of the President

Made a large purchase and item is being delivered by DHL. In 4 days it has moved from it origin a total of a 3 hour drive. When sending requests as to why the tracking number took 3 days to work and then see it only moved so little, no response even though one was promised within 24-72 hours. I have sent 2 emails and 2 posts on their FB page, they keep deleting my messages from FB instead of answering my questions. TERRIBLE service, will NEVER use them again!

Absolutely unprofessional service. Their emails are cryptic and non-specific, no attempt is made on their part to contact customers and their call center is equally difficult to reach. I waited all day for a package that was never delivered because my requested date had been denied and I was not informed, forcing me to pick up my package at a location definitely biased against commuters. The waybill was also filled out improperly with the date and time of attempted delivery left blank. I will purposefully avoid their services at all costs in the future.

Apparently, my address was incorrectly recorded, so they required me to contact them, twice, so they could fix the error, however, TWICE they did nothing about it. I paid to get this book expedited to me because I need it for school. It's been over two weeks, far beyond the 3-day price I paid.

So, eventually they just handed the book over to the USPS, who then delivered it to some random location. But, that's a different business, so I'll end here.

The worst customer service experience that I've ever had was with DHL. My package was coming from Canada to Philadelphia and the seller required a signature upon delivery because it was expensive. After checking the tracking number and seeing that my package had been delivered days before while I wasn't home, I was confused to see that it was nowhere to be found. The signature delivery confirmation included the initials "SDA" which do not belong to anyone in my apartment building. I called DHL to find out what was going on, and they started an "investigation" because apparently SDA stands for Secure Delivery Area (DHL also lied and said that the seller of my product authorized that the package could be left on my porch without a signature). The driver signed for the package and left it on my porch because I apparently live in an SDA. This is clearly not the case because my package was stolen off of my porch and my neighbor said she has had packages stolen off our porch as well. This is completely unacceptable; if the person who the package belongs to is not home to provide a signature for the delivery, it should be taken to the post office. I thought this was common sense.

After multiple frustrating email exchanges with DHL and the seller, I finally got a refund from the seller who was equally frustrated with DHL's lack of competency. I feel that DHL should have refunded me for the product that was lost/stolen due to their negligence because it was no fault of the seller. I asked DHL multiple times for a reimbursement refund due to their negligence but they refused since the package was "delivered". This is childish behavior and shows that they can't take responsibility for their actions.

Review: I [redacted] made a purchase at DHL in [redacted] on 07/10/2014. I posted a few paper to[redacted] They weighed my papers and told me total amount that will cost to send them. I accepted the amount and was charged for the amount of $54.47. A few weeks later I received a mail that I need to pay an extra $38.04 in addition to what I paid already. I called the DHL customer services and they told me to send them an email with my bank statement showing that I paid the $54.47 and it was their mistake and I had to ignore the letter. I thought that they took care of everything and the mistake which was made by their customer service. today I received another email that I still have to pay $38.04. I am not willing to pay for their irresponsibility and not updating their data and keep sending the customers bills which was already solved. Please help me stop them from sending false charges. Thank you [redacted]Desired Settlement: Updating my data on their system and stop the extra charges of $38.04.

Business

Response:

September 20, 2014

RE: Complaint ID [redacted] – [redacted]

DHL appreciates being given the opportunity to research and address our customer's concerns.

DHL is researching this matter. We appreciate the feedback and have brought this to the attention of our Billing Management Team for review. I will let you know as soon as new information is available.

Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Should you have any questions or comments, do not hesitate to contact me.

Sincerely,

DHL Office of

the President

Review: I have a packaged shipped via DHL from The Gambia(w/Africa). DHL Express promised a 3 day delivery and fee was very costy, package departed from location on Thursday 03/12 and was due for delivery on Tuesday but it has been 3 days since and am not able to receive package.

on expected date I tracked package and It say carrier attempted delivery and I was not home (which I doubt very much because I was home at the written time) spoke to customer service and I was advice to redirect the delivery top my office which I was hoping if so I wouldn't miss but the same thing happened for another 2 days.

I called customer service to see how best they can help me to get the package since its already 3 days late and I've paid for Express service. to my surprise the representative was very rude and hung up on me. [her words exactly: there is nothing we can do about it, our courier will be out tomorrow for another attempt" ]Desired Settlement: I want my package delivered asap and since I didn't get express service I am asking for a refund, because [redacted] could have done a better job at a 8 day delivery.

Business

Response:

RE: Complaint ID [redacted] – [redacted]DHL appreciates being given the opportunity to research and address our customer's concerns. Please advise our customer that further details are needed in order to provide resolution. The details needed may include but are not limited to:· DHL tracking number Upon receipt of more information, DHL can proceed accordingly with this complaint. Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Sincerely,[redacted]DHL Office of the President