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DHL Express Reviews (686)

Apparently, my address was incorrectly recorded, so they required me to contact them, twice, so they could fix the error, however, TWICE they did nothing about it. I paid to get this book expedited to me because I need it for school. It's been over two weeks, far beyond the 3-day price I paid.

So, eventually they just handed the book over to the USPS, who then delivered it to some random location. But, that's a different business, so I'll end here.

Absolutely unprofessional service. Their emails are cryptic and non-specific, no attempt is made on their part to contact customers and their call center is equally difficult to reach. I waited all day for a package that was never delivered because my requested date had been denied and I was not informed, forcing me to pick up my package at a location definitely biased against commuters. The waybill was also filled out improperly with the date and time of attempted delivery left blank. I will purposefully avoid their services at all costs in the future.

Review: I sent a package containing documents to Peru on 6/17 at the DHL outlet in San Jose, CA. I was told that this package will be delivered on 6/19. After checking the tracking of the package at the DHL webpage the delivery date was changed to Monday 6/22. Since these documents were needed URGENT in Peru my sister in law called the DHL office in Lima, Peru if she can go to the office and pick them up. She was told that this was not possible and that the delivery will be on Tuesday 6/23. By the time the documents were delivered yesterday afternoon it was too late to submit these documents to the Peruvian entity. This delay is something intolerable given the hefty fee I paid for this service. I think that there is not an effective coordination between DHL USA and its office in Peru. By the way this is the second time that this poor DHL service happened to me. I called the DHL rep about this and every time they said that they are sorry which means nothing to me.Desired Settlement: Given that DHL didn't keep its promise of delivering the package on the promised date then the amount paid for the service will be reimbursed.

Business

Response:

DHL appreciates being given the opportunity to research and address our customer's concerns. This experience was certainly not indicative of the high service standards our customers deserve and expect. DHL has completed a follow up investigation and have reviewed this matter internally to prevent these types of situations in the future. We always seek areas of opportunity to improve our customer’s experience.Since the shipment was tendered and paid for at a third party retail store, [redacted], any request for a refund would need to be filed with them directly. Once again, please extend our sincere apologies to our customer regarding this unfortunate incident. Sincerely, [redacted]DHL Office of the President

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I would like to know if each DHL outlet operates independently. The reasons are that the tracking of the package was done via the DHL webpage and all the complaints were to DHL headquarters. How come then for the refund I have to deal with the outlet I drop the package? If this is the policy then I will do it with a copy of the response I received from DHL.

Regards,

Business

Response:

DHL has completed a follow up investigation and have reviewed this matter internally to prevent these types of situations in the future. We always seek areas of opportunity to improve our customers experience.Our contractual obligation is with the bill to party, in this case [redacted]. Since the shipment was tendered and paid for at this location, any request for a refund would need to be filed with them directly. Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Sincerely,[redacted]DHL Office of the President

Made a large purchase and item is being delivered by DHL. In 4 days it has moved from it origin a total of a 3 hour drive. When sending requests as to why the tracking number took 3 days to work and then see it only moved so little, no response even though one was promised within 24-72 hours. I have sent 2 emails and 2 posts on their FB page, they keep deleting my messages from FB instead of answering my questions. TERRIBLE service, will NEVER use them again!

Review: Hi,I sent some items on Mar 31st 2014 to India for extremely important purpose and reason. My package should have gotten to India by Apr 5th 2014, but till today my package hasnt reached the receiver yet. Which is been delayed for more than three months, means DHL has wasted my more than three months behind this shipment and have delayed outcome in mine and my childrens lives. It is been affecting tremendously to me, my health and receiver every moment just for waiting for this items for particular process.I have been calling US DHL and also e mailed few times Indian DHL about this on regular basis, but till today I havent receive any clear communication either from US DHL or Indian DHL about my package. Thats why I filed a claim with US DHL, but my claim was completely denied from US DHL. They even close the ticket without resolving my issue, so I have to call again and again to reopen the ticket for my claim.Please help me resolve this issue.Thank youDesired Settlement: With all items, medicine for my health, phone call expanses, time and stress I have been going through for past more than three months because of this. I have spent few thousand dollars because of DHL. I want US DHL to pay me $20,000, which is nothing in comparison what DHL made me go through for past more than three monthsThank you

Business

Response:

DHL appreciates being given the opportunity to research and address our customer's concerns.

Please advise our customer that further details are needed in order to provide resolution. The details needed may include but are not limited to:

· DHL tracking number

Upon receipt of more information, DHL can proceed accordingly with this complaint.

Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Should you have any questions or comments, do not hesitate to contact me.

Sincerely,

DHL Office of the President

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Tracking number for my package is [redacted]

Regards,

Business

Response:

DHL appreciates being given the opportunity to research and address our customer's concerns.

Please note that DHL conducts business in accordance with its Terms and Conditions of Carriage. These Terms and Conditions govern the shipment that is the subject of the request. These Terms and Conditions are found on the DHL airway bill documentation and/or at the following link:

DHL has reviewed this request and concluded the following:

In regards to Airway Bill # [redacted]: The request is for consequential damages and therefore it is excluded per the DHL Terms and Conditions.

Based on the foregoing the request for compensation is denied.

The shipment is currently held by customs in India and is outside of DHL’s control.

I apologize for any difficulties which our customer may have experienced. Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Should you have any questions or comments, do not hesitate to contact me.

Sincerely,

DHL Office of the President

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

Business

Response:

DHL appreciates being given the opportunity to research and address our customer's concerns.

Please note that DHL conducts business in accordance with its Terms and Conditions of Carriage. These Terms and Conditions govern the shipment that is the subject of the request. These Terms and Conditions are found on the DHL airway bill documentation and/or at the following link:

DHL has reviewed this request again and concluded the following:

In regards to Airway Bill # [redacted]: The request is for consequential damages and therefore it is excluded per the DHL Terms and Conditions.

Based on the foregoing the request for compensation is denied.

The shipment is currently held by customs in India and is outside of DHL’s control.

I apologize for any difficulties which our customer may have experienced. Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Should you have any questions or comments, do not hesitate to contact me.

Sincerely,

DHL Office of the President

Review: ordered from two parts suppliers first one sent parts by dhl tracking ############[redacted]. claimed delievered on feb 12 but I have home cameras that showed no trucks. so I ordered from another parts supplier they used dhl also sent on tracking ###########[redacted] same story claimed del on feb23 ,cameras show no truck. now I have a mad customer. out $108.00 and still no partsDesired Settlement: parts or refund for thier mistake

Business

Response:

February 25, 2016 Revdex.com 4428 North 12th Street Phoenix, AZ 85014 RE: Complaint ID [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns. Please advise our customer that further details are needed in order to provide resolution. The details needed may include but are not limited to: · DHL 10 digit tracking number Upon receipt of more information, DHL can proceed accordingly with this complaint. Please be advised if your tracking numbers are longer than 10 digits, there may be a possibility it was sent with another business unit of DHL. If this is the case, please provide the full tracking number so that we may address these issues to them directly. Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Sincerely, Daniela D. [redacted] DHL Office of the President

Business

Response:

February 25, 2016 Revdex.com 4428 North 12th Street Phoenix, AZ 85014 RE: Complaint ID [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns. Please advise our customer that further details are needed in order to provide resolution. The details needed may include but are not limited to: · DHL 10 digit tracking number Upon receipt of more information, DHL can proceed accordingly with this complaint. Please be advised if your tracking numbers are longer than 10 digits, there may be a possibility it was sent with another business unit of DHL. If this is the case, please provide the full tracking number so that we may address these issues to them directly. Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Sincerely, Daniela D. [redacted] DHL Office of the President

Consumer

Response:

they are [redacted], and as I said I have home cameras and no pachage was dropped off

Consumer

Response:

they are [redacted], and as I said I have home cameras and no pachage was dropped off

Business

Response:

February 26, 2016 Revdex.com 4428 North 12th Street Phoenix, AZ 85014 RE: Complaint ID#: [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns. Please advise our customer that tracking number [redacted] was sent with another business unit, DHL Global Mail and further details should be addressed by them directly. I have contacted Management within DHL Global Mail/eCommerce and will ensure that someone follows up with the customer as soon as possible. Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Should you have any questions or comments, do not hesitate to contact me. Sincerely, Daniela D. M[redacted] DHL Office of the President

Business

Response:

February 26, 2016 Revdex.com 4428 North 12th Street Phoenix, AZ 85014 RE: Complaint ID#: [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns. Please advise our customer that tracking number [redacted] was sent with another business unit, DHL Global Mail and further details should be addressed by them directly. I have contacted Management within DHL Global Mail/eCommerce and will ensure that someone follows up with the customer as soon as possible. Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Should you have any questions or comments, do not hesitate to contact me. Sincerely, Daniela D. M[redacted] DHL Office of the President

Review: I purchased clothes from [redacted] website and apparently they use DHL to ship items. DHL sent me a bill of $23.89 to pay to ship items, but I NEVER signed up to open an account or to use their services. They should be charging the [redacted] company NOT me. They are the ones who used their company to ship. When I called, they won't void it, and now sent me to collection because I didn't pay. Please help me, because this isn't fair. They have no right to sent me a bill/put to collection if I never contacted them to use their services. Thank youDesired Settlement: I want DHL to void this bill, as they have no right to charge me for something I never signed up for. They should be dealing with that company who used them to ship these.

Business

Response:

DHL appreciates being given the opportunity to research and address our customer's concerns. Please advise our customer that further details are needed in order to provide resolution. The details needed may include but are not limited to:· DHL tracking number Upon receiptof more information, DHL can proceed accordingly with this complaint. Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Sincerely,[redacted]DHL Office ofthe President

Consumer

Response:

I've attached the only 2 supporting documents I have. I don't know the actual tracking number, but the invoice is what I received from DHL first, I know they can find out the tracking # from this invoice because when I called upon receiving this letter, they had all the details. Please let me know if anything else is needed.Thank you,[redacted]

Review: On February 6 DHL attempted to deliver my package to my home. I was not home so they left a notice they would try again on Monday February 9th. I called customer service on Friday to request my package be delivered to my job and I asked specifically that I need called prior to delivery because it's a government office and you can't just walk in there. I was told by the woman who I spoke with that it would not be an issue. I asked before I hung up with her if they deliver on Saturday and she advised no they only deliver Monday to Friday. Saturday I went out for a couple of hours came back and there was a delivery attempt. Today around 11am I called the customer service number on my tag for a status update, I was told that it's scheduled to be delivered to my job and the driver will call me as I requested. By 330pm when the driver didn't come I called back and spoken with [redacted] who advised me the driver came to my job but my package did not have a name on it so he was not able to deliver it. I don't understand how is that possible because they tried to deliver it twice before. I asked to speak with a supervisor and was advised that they can have my package delivered to my by 630pm that evening. When 8pm came around I called customer service again and asked to speak with a supervisor and was passed along to [redacted] who was rude from the beginning. She over talked me the entire time called me a liar and stated the people who I spoke with prior to her were liars as well. When I asked to speak with another supervisor she in I sited she was the only one and hung up. I called back and spoke with [redacted] who started off sympathetic with me but I felt as if she didn't understand my frustrations, she did something so unacceptable by putting me on speaker and having people laughing at me and when I asked her why is she making a mockery of my situation she too then hung uplease on me. I called back again and spoke with another supervisor by the name if [redacted], he actually took his time to listen to my frustrations and I explained to him how I was hung up on my two previous supervisors. He was very apolegitic and was the only supervisor to offer me a solution.Desired Settlement: Firstly I would like my package. Secondly I would like both supervisors who hung up in my face [redacted] and [redacted] to personally apologize especially [redacted] for making a mockery out on my frustrations by putting me on speaker to have a room full of people laugh at me.

Business

Response:

RE: Complaint ID [redacted] – [redacted]DHL appreciates being given the opportunity to research and address our customer's concerns. Please advise our customer that further details are needed in order to provide resolution. The details needed may include but are not limited to:· DHL tracking number Upon receipt of more information, DHL can proceed accordingly with this complaint. Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Sincerely,[redacted]DHL Office of the President

Consumer

Response:

My tracking number was [redacted].

Review: I sent a parcel from [redacted] on March 21st. DHL tried to deliver it after 2 months. Since the item shipped was useless after 2 months and again with a duty of amount equal to the items, receiver rejected it. I requested DHL to ship the item back to my address(senders). Customer Service told they would email me a form which I would need to fill to request the item back. But I didn't receive any email. I followed up multiple times and finally I received the emaail saying the item was sent to abandon list and abandoned. Everytime I call customer service, they forward the call the their supervisors and they promise that I would receive a call with in 24 hours. But I never received calls. After lot of email chains, the supervisor forwarded the request to the one who addressed my issue first. Its going into loop and none addressing the issue. I lost close to 500$ and lot of time waste on following up. Kindly help in addressing the issue and reimbursing the amount.

Product_Or_Service: [redacted]Desired Settlement: DesiredSettlementID: Refund

I want my shipment cost and shipping cost to be reimbursed.

Business

Response:

August 3, 2014 Revdex.com [redacted]DHL appreciates being given the opportunity to research and address our customer's concerns. Please adviseour customer that further details are needed in order to provide resolution. The details needed may include but are not limited to: · DHL tracking number Upon receipt of more information, DHL can proceed accordingly with this complaint. Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Should you have any questions or comments, do not hesitate to contactme. Sincerely, [redacted]DHL Office ofthe President

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID[redacted], and providing waybill information per Business request. I would claim for compensation also for the reputation that was damaged and effort that I spent on following up the issue.

Regards,

I purchased items from an overseas company who used DHL to ship my items. I paid in full for shipping with that company. DHL delivered the package without notifying me of any payment owed. This was intentional I am sure, because it prevented me from disputing the fraudulent charges DHL later sent me. The company mislabeled what was inside the package and so I was charged wrongly at customs and DHL charged me a mysterious additional delivery fee that no one can explain. In less than a month, and before I could sort out with the foreign company and DHL what had happened and why I was being charged for items I never received, DHL sent my unpaid bill to a collections company. Use DHL or accept DHL packages at your own risk, there is a good chance you will later receive a bill for items you never received and charges you've already paid.

Review: I've had a shipment stuck in customs for nearly a week. These items needed to be at a tradeshow by Monday.Well that never happened and all I keep getting is a generic email from this person:

Customer Care Specialist, Imports

DHL Express

USA

She refuses to return my calls and she doesn't even read my emails that are requesting that the items be rerouted at this time. I'm so fed up this is ridiculous!!!!!!!!! When I call the 800 number I get a random customer service rep who says they can't help me because [redacted] is assigned to this issue.

I have had this problem EVERY TIME DHL is used to ship something from another country into the US. I absolutely loathe them and have requested to all my vendors to use [redacted].

If you want your shipment to arrive anywhere near the time you expect it, DO NOT USE DHL. They are worthless.Desired Settlement: I want [redacted] to be held responsible for the lousy customer service she is providing AND I want my shipment to be rerouted to my location. In addition, I want the shipment to be free of charge. I'd say replicate [redacted] and the way they do business, but I'm sure that won't happen.

Business

Response:

[redacted]DHL appreciates being given the opportunity to research and address our customer's concerns. Please note that DHL conducts business in accordance with its Terms and Conditions of Carriage. These Terms and Conditions govern the shipment that is the subject of the request. These Terms and Conditions are found on the DHL airway bill documentation and/or at the following link: [redacted] DHL has reviewed this request again and concluded the following: In regards to Airway Bill # [redacted]: The request is for consequential damages and therefore it is excluded per the DHL Terms and Conditions. Based on the foregoing the request for compensation is denied. The shipment is currently held by customs in United States Customs and is outside of DHL’s control. I apologize for any difficulties which our customer may have experienced. Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Should you have any questions or comments, do not hesitate to contact me. Sincerely, [redacted]DHL Office of the President

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[redacted] Watson, your DHL Customer Service Rep, lacked the ability to sufficiently do the job in which she was hired. Due to such incompetence, our products DID NOT arrive at the tradeshow in time. Therefore, [redacted] was unable to present our products to our clients and potential clients at our most important show of the year. If this is sufficient cause to warrant a refund on shipping costs, I don't know what is.Going forward, DHL will no longer be our carrier of choice for our Corporate Headquarters in [redacted]. And I, as the primary shipper for our US locations, will NEVER use DHL again.Take a look at all the negative feedback and complaints on the Revdex.com. I am not the first nor will I be the last to log a complaint against them.DHL....you should be ashamed!

Regards,

Review: I sent a back from Munich, Germany via DHL and have been unable to have the package delivered. I have emailed three times and called once.

I have called and left a phone message which has gone unreturned as well as three emails to customer service with no responses.Desired Settlement: I would like to have the package delivered or tell me where to go to pick it up.

Business

Response:

RE: Case # 10717509 – [redacted] DHL appreciates being given the opportunity to research and address our customer's concerns. We sincerely apologize for the service issues our customer recently incurred with DHL. Unfortunately we do not have enough information to proceed with researching the case. Please advise our customer that further details are needed in order to provide resolution. The details needed may include but are not limited to: DHL Shipment waybill number(s) Upon receipt of more information, DHL can proceed accordingly with this complaint. Once again please accept our apologies for the issues involved. Sincerely, [redacted]DHL Office of the President

Review: A vendor from [redacted] sent me a package through DHL. I was supposed to receive the package on Wednesday April 29, however I never received the package. According to DHL the package was left in the mail box. In no way, shape and form I gave DHL the Authority to go through my mail box. ONLY the USPS is allowed to go and drop packages in my mail box. The package needed a signature and none was given. I have yet to received the package that DHL claim was delivered. I feel the DHL is being nonchalant about this whole issue, I want my package.Desired Settlement: I want the vendor to resend my the item, at no charge to me and DHL also needs to pay for the package and the shipment of the package, Also U want a apology letter

Business

Response:

[redacted]May 03, 2015Revdex.com 4428 North 12th Street Phoenix, AZ 85014RE: Complaint ID [redacted]DHL appreciates being given the opportunity to research and address our customer's concerns. Please advise our customer that further details are needed in order to provide resolution. The details needed may include but are not limited to:· DHL tracking Number Upon receipt of more information, DHL can proceed accordingly with this complaint. Sincerely,Michelle T[redacted]DHL Office of the President

Business

Response:

May 14, 2015Revdex.com 4428 North 12th Street Phoenix, AZ 85014RE: Case Number - [redacted]DHL appreciates being given the opportunity to research and address our customer's concerns. We sincerely apologize for the delivery service issues our customer recently incurred with DHL. We have researched our customers concern and at this time we have determined that delivery occurred on April 29, 2015 at 1:31pm.Regretfully, we understand that our customer is not in possession of the shipment. Please know that DHL has conducted a follow up investigation with the delivery courier and can assure you that we have reviewed this matter internally to prevent these types of situations in the future. We always seek areas of opportunity to improve our customer experience and thank you for bringing this to our attention. We kindly ask our customer to contact the shipper for a replacement item and/or file a loss claim for the shipment. Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Sincerely,Michelle T[redacted]DHL Office of the President

Review: made in order for a customer of mine and gave them the estimate delivery date that the carrier DHL gave to me and it took them 2 and a half weeks with them holding my products for a week without calling me to confirm in address and I am still waiting on my order and I'm about to lose my customer!Desired Settlement: I would like DHL carrier service to refund me the cost of a loss for losing this customer! something needs to be done what they need to be shot down there not carrying the responsibilities correctly and no or are they living by what they are advertising! this is false advertisement what they have done! Something needs to be done!

Business

Response:

DHL appreciates being given the opportunity to research and address our customer's concerns. We sincerely apologize for the delivery service issues our customer incurred with DHL. We have researched our customer’s concerns regarding the delayed delivery and the request for a refund for the inconvenience caused. Local DHL Management was provided all the details regarding the delivery issue and has researched with the driver. The shipping costs of this shipment were paid for by the shipper, and billed to the shipper’s account in China. Our customer would need to contact their shipper and request a refund of the shipping costs, as they hold the rights to the shipment. Unfortunately, per DHL’s Terms and Conditions of Carriage, DHL does not reimburse for consequential losses.Once again DHL would like to apologize for the service issues involved.Sincerely,[redacted]DHL ExecutiveResponse and Customer Care

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

No I am not happy simply because they refund the shipping payment but not they buyers part of having to wait for a product that didn't get to us on the date they said it would and I had to make my customer wait a week longer which resulted to losing my customer and know when upon receiving the product it did not work properly. So no I am absolutely appalled by this and I want my money back! This is not right nor is it good business atheics!

Regards,

Business

Response:

DHL appreciates being given the opportunity to research and address our customer's concerns. We sincerely apologize for the delivery service issues our customer incurred with DHL. Our customer’s request for compensation involves delayed delivery and other consequential damages. DHL conducts business in accordance with its Terms and Conditions of Carriage. These Terms and Conditions govern all of the shipments that travel through our network.Under DHL policy, the rights and responsibility for cargo claims belong to one of two parties: the shipper or the Bill To account holder. In this case, the claim rights belong to the shipper as they contracted with DHL to carry the goods. Our customer will need to contact their shipper to file the claim for the service failure with their local DHL and any compensation to our customer would come from the shipper. Unfortunately, compensation for consequential damages such as travel, lost revenue, etc. is not covered under the Terms and Conditions. A copy of the terms and conditions is available at www.dhl-usa.com.Once again DHL would like to apologize for the service issues involved.Sincerely,[redacted]DHL ExecutiveResponse and Customer Care

Review: I ordered merchandise from Groupon October 1, 2013 and received an email from DHL on October 3, 2013 that my order had been shipped. The fine print for DHL shipping reads "will take up to 2 weeks for shipping." However it is November 23, 2013 (nearly 2 months later) and still have not received my order!! Nor have I received a courtesy email or call addressing the delay. I have checked the status of my order on the DHL website but tracking information for my order reads "unavailable." I even filled out an online customer service form 2 weeks ago and I still have not heard back from DHL. One of the most unprofessional delivery companies that I have ever dealt with. And I could never reach anyone by phone. I want the delivery of my order ASAP!! And if this is not possible I want a FULL REFUND!!

DHL - [redacted]Desired Settlement: I want my order either delivered ASAP or I want a FULL REFUND!!

Business

Response:

November 24, 2013

Revdex.com

RE: Complaint ID [redacted] – [redacted]

DHL appreciates being given the opportunity to research and address our customer's concerns.

Please advise our customer that further details are needed in order to provide resolution. The details needed may include but are not limited to:

· DHL tracking number

Order Number: DHL – [redacted] is not a valid DHL tracking number. Upon receipt of more information, DHL can proceed accordingly with this complaint.

Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Should you have any questions or comments, do not hesitate to contact me.

Sincerely,

DHL Office of the President

Review: My wife was sending me important urgent papers from the [redacted] and DHL lied and did not deliver multiple times.

On July 3, a package was supposed to be delivered that is very important and urgent. The delivery person did not knock hard and left a note on the door. I saw the note immediately and called DHL 2 times. Both times they said that the driver will call me back in an hour, which never happened. Later that evening, I called and talked to some people and they apologized and said that someone was going to get in trouble. I was also called back by someone higher up who apologized and said that my package was not going to be delivered that night and that I was going to get the package July 5. On July 5, I waited around all day. I called in the afternoon, because I wondered why the package did not arrive today and the woman on the phone said that it would be delivered by 8pm. At 9pm I called again and they said that it was supposed to be delivered, but did not get on the truck. That wasted my day and now my papers are not going to be turned into immigration services on time, which is very bad.Desired Settlement: I should get a refund. They told me that my wife was going to have to get the refund in the [redacted]. This is unacceptable. The problem was on this side and I know that the people in the [redacted] are not going to want to give a refund. I will never use DHL again and spread the word.

Business

Response:

July 12, 2013

Revdex.com

4428 North 12th Street

Phoenix, AZ 85014

RE: Complaint ID 9611973 – [redacted]

DHL appreciates being given

the opportunity to research and address our customer's concerns.

Please advise our customer that

further details are needed in order to provide resolution. The details needed

may include but are not limited to:

·

DHL tracking

number

Upon receipt of more

information, DHL can proceed accordingly with this complaint

Once again please extend our

sincere apologies to our customer regarding this unfortunate incident. Should

you have any questions or comments, do not hesitate to contact me.

Sincerely,

DHL Office of the President

Review: Please let this letter serve as a complaint to be filed on behalf of myself and my wife,

[redacted] against DHL Express USA.

Attached you will find documentation of two shipments of our personal belongings from

Mexico to Maryland. Both shipments originated on the same date and at the same origin and

destination location. We purchased insurance on these valuables as you will see on the attached.

Upon delivery, many of our items were damaged and we filed the claims in accordance

with DHL Policies. At that time I was dealing with a very serious illness and asked my wife to

complete the claim forms for my signature. It appears that the waybill numbers were transposed

between both of the claims; meaning that the items contained in shipment referenced by waybill

#**-[redacted] but the insurance claim was filed under waybill #**-[redacted] and vice versa.

Despite having adequate insurance to cover all of our valuables, DHL chose to ignore our plea to

accept this typographical error and denied the bulk of our claim .

The mistake in transposing the waybill numbers is purely our fault; however I would

expect better service from DHL as their hiding behind a technical error to deny payment on two

valid insurance policies. I respectfully request your investigation and intervention in this matter.Desired Settlement: I respectfully request your investigation and intervention in this matter.

Business

Response:

RE: Complaint ID [redacted] – [redacted]

DHL appreciates being given the opportunity to research and address our customer's concerns. We sincerely apologize for the delivery service issues our customer recently incurred with DHL.

Our records indicate that the claim for shipment number[redacted] & [redacted] was completed and a settlement was paid in compliance with our terms and conditions as follows:

DHL Shipment # [redacted] = The shipment was insured for 6700 Mexican Peso this breaks down to around $517.00 USD. The amount of $517.00 was refunded on this shipment. DHL Shipment # [redacted] = The requested amount of $40.00 USD on the provided claim form was refunded on this shipment.

Once again DHL would like to apologize for the service issues involved. Should you have any further questions regarding this matter, please do not hesitate to contact me at your convenience.

Sincerely,

DHL Office of the President

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

This letter is to clarify our position with regard to DHL’s treatment of our claim and that such refund was for the insurance premium and not for our claims made under the policy. DHL’s payment was insufficient in relation to the claims made for the insurance policies we purchased. We feel that they are unfairly and unreasonably hiding behind the transposed waybill numbers to avoid making payment. We would have appreciated consideration by DHL of the fact that two shipments were made in tandem and we purchased insurance on both shipments at the same time. Both shipments had damaged goods when they arrived and we filed both insurance claims at the same time, at a time when I was dealing with a very serious illness. Instead of the it treatment we are receiving from DHL that they feel they made adequate payment, I would have appreciated at least a response that said “you may very well have screwed up the waybill numbers when you submitted these claims, but we don’t care.” Thank you for your time and attention to our issue.

Review: I have called DHL several times over the past two weeks about my product not being delivered to my home. I was told that fraud was committed by a woman name [redacted] who told them to deliver the package elsewhere. They were suppose to track [redacted] down and a man by the name of [redacted] was suppose to call me with more information on Friday 10-17-2014 and on Monday 10-20-14 no later than 3pm. Not only did [redacted] NOT call but I also did not receive a phone call or voicemail from any of the DHL employees. I called back today and was told that [redacted] called and said the situation was taken care of and they could close the case. After we had already understood that I did not know who [redacted] was and her name is NOT on my package there shouldn't have been any communication with this women anymore unless it was concerning the location of my package. One of the employees from DHL seemed highly agitated and had a lot of animosity in tone about my concerns for my product. The company stated that they will not reimburse me for my package and that there is not anything else they can do to fix the problem. This is unacceptable.Desired Settlement: 71.10

Business

Response:

October 29, 2014

DHL appreciates being given the opportunity to research and address our customer's concerns.

Please advise our customer that further details are needed in order to provide resolution. The details needed may include but are not limited to:

· DHL tracking number

Upon receipt of more information, DHL can proceed accordingly with this complaint.

Once again please extend our sincere apologies to our customer regarding this unfortunate incident. Should you have any questions or comments, do not hesitate to contact me.

Sincerely,

DHL Office of

the President

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I just lost a $20,000.00 sale because of the negligent of DHL Miami FL Employees, I paid for the fastest service from Shenzhen-China to Miami FL 33160 for a time sensitive product, Unfortunately my shipment was placed on hold because I had to pay Tax and Duties, I was not notified about this matter by anybody on DHL, I still went to DHL website and paid for all duties the same day of the delivery was supposed to be done, There was not actualization done for my tracking number from 7am until 1PM, After 1PM it showed that my package was placed on hold, so when I called the station begging them to do the job that I had already paid for, they denied to delivery the package the same day, saying that there was not driver available to do this delivery, They said that I paid for the duties after the driver left the office, So the question here is, AREN'T THEY SUPPOSED TO NOTIFIED THE CLIENT TO PAY FOR DUTIES BEFORE DRIVERS LEAVE THE PACKAGE? It is 4PM now and nobody from DHL has sent a single message saying that I had to pay for anything, So If I don't call and find out, how long were they going to keep my package for? Now, I didn't only lost my client, I also lost the product, all this because of an unreliable service that DHL Miami Provided.

Review: This company has a very poor customer service. I have ordered a package and paid extra for expedite shipping in order to get the item prior to Friday January 8th. I specifically went online and put in not sure on how to be able to access the building to be able to get inside and did a signature release request. This would allow the carrier to leave the package at the front door. They never left the package there. They didn't even attempt to contact me for two days in row to find alternative for the delivery. I had to be the one contacting them. I even told them I'm willing to go pickup the package today but they wouldn't give me that option and told me I would have to wait until Monday to get the package. I asked for the corporate office's number but was told there is no such a thing. I spoke to the manager on duty at that time and she didn't seem to show any hospitality and told me that I have to wait until Monday.

Business

Response:

January 18, 2016

Revdex.com 4428 North 12th Street Phoenix, AZ 85014RE: Case # [redacted] - [redacted]

DHL appreciates being given the opportunity to research and address our customer's concerns. We sincerely apologize for the service issues our customer recently incurred with DHL.

Unfortunately we do not have enough information to proceed with researching the case. Please advise our customer that further details are needed in order to provide resolution.

The details needed may include but are not limited to:

DHL Shipment waybill number(s)

Shipper/Recipient information.

Upon receipt of more information, DHL can proceed accordingly with this complaint.

Once again please accept our apologies for the issues involved.

Sincerely,

Tara G[redacted]

DHL Office of the President

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Address: 18 Parkshore Dr, Brampton, Ontario, Canada, L6T 5M1

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