Initial Business Response /* (1000, 5, 2014/07/17) */
Digital River, Inc("DR") is in receipt of a complaint from a customer regarding the customer's purchase of a productThe complaint states that the customer believes the product did not function as advertised and that the customer has
not been able to obtain a refundAs such, the customer requests a full refund for the purchase price
By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet
DR customer service has located the orderPer DR customer service records the order was refunded back to the customer's VISA card that was originally charged on April 8th, for $If the customer is unable to locate the refund, DR customer service requests the specific information the customer's bank needs from DR customer service to help the bank locate the refund
DR apologizes for any inconvenience experienced by the customer
Sincerely,
Digital River, Inc
Initial Consumer Rebuttal /* (3000, 7, 2014/07/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I repeatedly requested that the company provide copies of the standard business records they are required to keep detailing the date the credit was allegedly made, the account # to which a credit was allegedly posted, the email correspondenmce they allegedly sent both stating that a credit would be issued, and that a credit was allegedly made; the email requesting that a credit be issued
Since I never requested a credit be issued, why would they ever make a credit? They could provide absolutely no confirmation that a credit request was ever madeAnd no information to support which name/account they actual made a credit toThey could not possibly have made a credit to the card in which a purchase was made, since that card was actually inactive at the time they allegedly made a creditMoreso they could not provide any supportive documentation that any alleged credit they tried to issue went through and was confirmed
Final Business Response /* (4000, 9, 2014/07/28) */
Digital River, Inc("DR") is in receipt of a complaint from a customer regarding the customer's purchase of a productThe complaint states that the customer believes the product did not function as advertised and that the customer has not been able to obtain a refundAs such, the customer requests a full refund for the purchase price
By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet
Per DR customer service records the order was refunded back to the customer's VISA card that was originally charged on April 8th, for $DR customer service is unable to provide the specific account number the refund was issued to because those numbers are encrypted for the customer's protectionThe customer needs to provide the transaction ID, date, and amount to their bank, and if the bank is unable to locate the refund, the customer must ask the bank what information it needs in order to locate this refund
DR apologizes for any inconvenience experienced by the customer
Sincerely,
Digital River, Inc
Initial Business Response /* (1000, 5, 2015/05/14) */
Digital River, Inc("DR") is in receipt of a complaint from a customer regarding a productThe complaint states that the product did not function as advertised and that the customer was unable to obtain any resolution or refundAs
such the customer requests a refund for the full purchase price and additional money for time spent
By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internetDR customer service has been unable to locate the customer or their order with the information provided and asks that the customer provide further information regard the customer's complaintSpecifically, the order number, email address, and product name
DR apologizes for any inconvenience experienced by the customer
Sincerely,
Digital River, Inc
Initial Business Response /* (1000, 6, 2016/02/13) */
Digital River, Inc("DR") is in receipt of a complaint from a customer regarding the customer's request for a refund of a productThe complaint states that the customer believes he declined to auto-renew a software program and was
still charged for another year of the subscriptionAs such, the customer is requesting a full refund for the purchase price for the year he did not intend to renew
By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internetThe software's publisher handles technical support for this productAs such, DR cannot comment on the issues or correspondence referenced in this complaint
Per the customer's request, DR customer service issued the customer a full refund on February 4, This credit should appear in the customer's account within - business days
DR apologizes for any inconvenience experienced by the customer
Sincerely,
Digital River, Inc
Initial Consumer Rebuttal /* (2000, 8, 2016/02/19) */
Initial Business Response /* (1000, 5, 2014/08/08) */
Digital River, Inc("DR") is in receipt of a complaint from a customer regarding the customer's purchase of a product and a subsequent automatic renewal of the productThe complaint states that the customer believes the product did
not function as advertised either timeAs such, the customer requests a full refund for the purchase price of both orders
By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internetDR customer service has located the orders and has issued a full refund for both ordersThe customer can expect to see this reflected in their account in the next 3-5- business daysDR customer service has also cancelled the automatic renewal to assure that these charges do not reoccur
DR apologizes for any inconvenience experienced by the customer
Sincerely,
Digital River, Inc
Initial Business Response /* (1000, 5, 2014/05/19) */
Digital River, Inc("DR") is in receipt of complaint from a customer regarding the customer's preorder of a productThe complaint states that the customer believes their billing information has since changedThe customer also
believes that DR has been unable to update their billing information on their order without cancelling the orderAs such, the customer requests that their billing information be updated without cancelling their order
By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internetDR customer service has located the customer's orderDR customer service is unable to change billing information once an order has been processed, as it is encryptedHowever, per DR customer service records the order has already shippedIf the customer no longer wants the product they will need to refuse the package upon delivery
DR apologizes for any inconvenience experienced by the customer
Sincerely,
Digital River, Inc
Business Response /* (2000, 12, 2014/06/05) */
I am the one who filed this complaintSorry for the late responseI did received the order from Digital River, and thanks to my bank for letting it throughHowever, my point still stand, Digital River has an outdated system that is inconvenient for the customers, and did not let the customer change the payment method for an item that is not even out yet is not innovation and customer's focus
Initial Business Response /* (1000, 5, 2014/02/26) */
Digital River, Inc("DR") is in receipt of a complaint from a customer regarding the customer's purchase of a productThe complaint states that the customer believes that they did not receive their product in the timeframe nor
shipping company that they had selected and paid forAs such, the customer requests a full refund for the product and shipping costs
By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet
Per DR customer service records, the customer's order had been assigned to the incorrect tracking number and was consequently delayedDR customer service has issued a refund for the full amountThe customer can expect to see this reflected in his account in 3-business days
DR apologizes for any inconvenience experienced by the customer
Sincerely,
Digital River, Inc
Initial Business Response /* (1000, 6, 2014/03/07) */
Digital River, Inc("DR") is in receipt of a complaint from a customer regarding the customer's purchase of a two productsThe customer believes he experienced shipping delays because one of the products had a later release date, which
did not allow either of the products to ship before that dateThe customer believes he has since cancelled the second product and believes he has not received the first productAs such, the customer is requesting a partial refund because he was not notified of the delayed shipping caused by the release date
By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internetDR customer service has located the customer's order placed on January 24, Per DR customer service records, the product first is in the delivery process while the second was sucessfully cancelled by the customer
DR customer service has issued a onetime satisfaction refund of $on the orderThis credit should appear in the customer's account within the next 3-business days
DR apologizes for any inconvenience experienced by the customer
Sincerely,
Digital River, Inc
Initial Business Response /* (1000, 5, 2015/02/11) */
Digital River, Inc("DR") is in receipt of a complaint from a customer regarding the customer's purchase of a product and attempted cancellation of such productThe complaint states that the customer believes they tried to cancel the
order but still received the productAs such, the customer requests a full refund for the purchase price of the product
By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet
DR customer service has located the customer's orderDR customer service's initial attempted cancellation was delayed due to the charge being disputed with the bankSince, the dispute has been dropped and a refund was issued on February 9th, for the full purchase pricePlease allow 3-business days for this to reflect on the customer's account
DR apologizes for any inconvenience experienced by the customer
Sincerely,
Digital River, Inc
Digital River, Inc. ("DR") is in receipt of a complaint from a customer regarding the customer’s complaint about an auto-renewal chargeThe complaint states that the customer purchased a five day trial of the software but did not authorize payment for subscription to a year of the
softwareThe customer states that despite having declined auto-renewal for the software, they were still charged for a one year subscriptionAs such, the customer is requesting a full refund for the second charge incurred on their account and that Digital River stop doing business in Minnesota due to their experience By way of reference, DR provides outsourced e-commerce reselling services to product manufacturers and developers to assist them in selling their products on the internet. The software’s publisher handles technical support for this product. Per the customer’s request, DR customer service issued the customer a refund on October 20, Additionally, the customer has been removed from any future auto-renewal distribution lists for the purchased software DR apologizes for any inconvenience experienced by the customer Sincerely, Digital River, Inc
Initial Business Response /* (1000, 5, 2014/08/28) */
Digital River, Inc("DR") is in receipt of a complaint from a customer regarding the customer's ability to purchase productsThe complaint states that the customer believes they have not been able to process payments for products from
certain companies
By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internetAlthough DR processes online payments for the companies mentioned in the customer's complaint, DR does not handle their customer service
Due to DR's contractual obligations with these companies, DR is not able to directly assist any customerDR recommends that the customer contact the company in which they are trying to make a purchase from directly for any payment errors they may be receiving
DR apologizes for any inconvenience experienced by the customer
Sincerely,
Digital River, Inc
Initial Business Response /* (1000, 5, 2014/08/07) */
Digital River, Inc("DR") is in receipt of a complaint from a customer regarding charges to the customer's Paypal accountThe complaint states that the customer believes that their Paypal account was incorrectly chargedAs such, the
customer requests a refund for this charge and assurance that the charge does not reoccur
By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet
DR customer service has located the charge made on July 22nd, This charge was for an automatic renewal of a software productAt the time the original order was placed the customer did not turn off the automatic renewal function and were subsequently charged this yearDR customer service has turned off the auto-renewal function for this serviceBecause the auto-renewal function has been turned off, the customer will no longer be charged for this service
DR customer service would be happy to issue a refund for the renewal charge; however, the order is currently in chargeback status, taking the funds out of DR's controlTherefore, the customer will need to clear this status with their bank before DR customer service is able to issue a refundPlease notify DR when the status is cleared so that the refund may be processed
DR apologizes for any inconvenience experienced by the customer
Sincerely,
Digital River, Inc
Initial Business Response /* (1000, 5, 2015/06/15) */
Digital River, Inc("DR") is in receipt of a complaint from a customer regarding a product refundThe complaint states that the customer believes they have been unable to obtain a refund
By way of reference, DR provides
outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet
Per DR customer service records, a refund was processed for the customer's order on June 9th, The customer can expect to see this refund reflected in their account with then next 3-business days
DR apologizes for any inconvenience experienced by the customer
Sincerely,
** *** ***
Digital River, Inc
Initial Consumer Rebuttal /* (2000, 7, 2015/06/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I ordered a Stellar Phoenix product I could not activate it I spoke to the customer service at the phone # on my invoice The first call I madeThey quickly identified me and my order and we were working on it and I ran out of time I callled again the next day and my account was nowhere to be found They suggested I call the manufacturer There was no phone # given me I tried Digital Rivers customer service and could not get to service because I did not have my order # I am out $ It amazes me they found me and began to help, and day later my account was gone What can you do to help? What can you do to prevent this occurrence for others? Thanks
Initial Business Response /* (1000, 5, 2014/05/22) */
Digital River, Inc("DR") is in receipt of complaint from a customer regarding the customer's Auto-renewal of a domain name and hosting servicesThe customer believes that they tried to cancel the renewal several times but was unable
to do soAs such, the customer requests a refund for the renewal price from the past two years in which it renewed
By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internetDR customer service has not been able to locate the order with the information provided by the customerDR customer service requests that the customer provide the email address that was used to place the order and the exact descriptor on the customer's credit card statement for the charge, so customer service may attempt to locate the order
DR apologizes for any inconvenience experienced by the customer
Sincerely,
Digital River, Inc
Initial Business Response /* (1000, 5, 2015/04/09) */
Digital River, Inc("DR") is in receipt of a complaint from a customer regarding the customer's purchase of a productThe complaint states that the customer believes the product did not function as advertisedAs such, the customer
requests a full refund for the purchase price
By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internetDR customer service has located the customer's orderDR customer service has issued a refund for the full amountThe customer can expect to see this reflected in their account within the next 3-business days
DR apologizes for any inconvenience experienced by the customer
Sincerely,
Digital River, Inc
I BOUGHT A LOGITECH MOUSE FROM LOGICTECH.COM AND PAYMENT WAS PROCESSED THROUGH THE FOLLOWING MERCHANT WHO LIED TO ME AND TOLD ME THEY CANNOT PROCESS RETURNS BECAUSE THEY NO LONGER WORK WITH LOGITECH, WHICH IS NOT TRUE Here is LogiTech statement clearly showing that returns are processed through Digital Riverhttp://buy.logitech.com/store?Action=DisplayReturnAndCancellationsPage&Env=...⇄ />
Merchant
DigitalRiver US Inc [email protected]
952-646-
Initial Business Response /* (1000, 5, 2014/09/12) */
Digital River, Inc("DR") is in receipt of a complaint from a customer regarding the customer's purchase of a product and subsequent automatic renewals of that productThe complaint states that the customer believes they did not
approve of the renewalsAs such, the customer requests a full refund for the purchase price of the automatic renewals
By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet
DR customer service has located the renewal orders and has issued a full refund for those ordersThe customer can expect to see this reflected in their account in the next 5-business daysAdditionally, DR customer service has cancelled the automatic renewal subscription for this product so that the customer will not be charged again
DR apologizes for any inconvenience experienced by the customer
Sincerely,
Digital River, Inc
Initial Business Response /* (1000, 8, 2014/03/03) */
Digital River, Inc("DR") is in receipt of a complaint from a customer regarding the customer's purchase of a two productsThe customer believes he experienced shipping delays because one of the products was on backorder, which did not
allow either of the products to shipThe customer also believes he has not been able to cancel the backordered product to allow the other product to ship and that he has incurred additional charges for shipping because of thisAs such, the customer wishes to cancel the backordered item and requests a refund for any additional shipping charges
By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internetDR customer service has cancelled the backordered product and is shipping the other product as soon as possiblePer DR customer service records, there are no shipping charges on this order to refund
DR apologizes for any inconvenience experienced by the customer
Initial Business Response /* (1000, 5, 2015/09/22) */
Digital River, Inc("DR") is in receipt of a complaint from a customer regarding a charge to the customer's credit cardThe complaint states that the customer believes there was an unauthorized charge placed to the customer's credit
card totaling $42.39, and therefore, the customer has requested a refund
By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet
DR customer service has located an order matching the customer's information, and a refund has been processedThe customer can expect to see this reflected in their account within the next 3-business days
DR apologizes for any inconvenience experienced by the customer
Sincerely,
Digital River, Inc
Initial Consumer Rebuttal /* (2000, 7, 2015/10/01) */
Initial Business Response /* (1000, 5, 2015/04/23) */
Digital River, Inc("DR") is in receipt of a complaint from a customer regarding the customer's purchase of a productThe complaint states that the customer believes the product did not function as advertised and that the customer has
not been able to obtain a refundAs such, the customer requests a full refund for the purchase price
By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internetDR customer service has located the customer's orderPer DR customer service records a refund was issued on April 18, for the full purchase price
DR apologizes for any inconvenience experienced by the customer
Sincerely,
Digital River, Inc
Initial Business Response /* (1000, 5, 2014/07/17) */
Digital River, Inc("DR") is in receipt of a complaint from a customer regarding the customer's purchase of a productThe complaint states that the customer believes the product did not function as advertised and that the customer has
not been able to obtain a refundAs such, the customer requests a full refund for the purchase price
By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet
DR customer service has located the orderPer DR customer service records the order was refunded back to the customer's VISA card that was originally charged on April 8th, for $If the customer is unable to locate the refund, DR customer service requests the specific information the customer's bank needs from DR customer service to help the bank locate the refund
DR apologizes for any inconvenience experienced by the customer
Sincerely,
Digital River, Inc
Initial Consumer Rebuttal /* (3000, 7, 2014/07/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I repeatedly requested that the company provide copies of the standard business records they are required to keep detailing the date the credit was allegedly made, the account # to which a credit was allegedly posted, the email correspondenmce they allegedly sent both stating that a credit would be issued, and that a credit was allegedly made; the email requesting that a credit be issued
Since I never requested a credit be issued, why would they ever make a credit? They could provide absolutely no confirmation that a credit request was ever madeAnd no information to support which name/account they actual made a credit toThey could not possibly have made a credit to the card in which a purchase was made, since that card was actually inactive at the time they allegedly made a creditMoreso they could not provide any supportive documentation that any alleged credit they tried to issue went through and was confirmed
Final Business Response /* (4000, 9, 2014/07/28) */
Digital River, Inc("DR") is in receipt of a complaint from a customer regarding the customer's purchase of a productThe complaint states that the customer believes the product did not function as advertised and that the customer has not been able to obtain a refundAs such, the customer requests a full refund for the purchase price
By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet
Per DR customer service records the order was refunded back to the customer's VISA card that was originally charged on April 8th, for $DR customer service is unable to provide the specific account number the refund was issued to because those numbers are encrypted for the customer's protectionThe customer needs to provide the transaction ID, date, and amount to their bank, and if the bank is unable to locate the refund, the customer must ask the bank what information it needs in order to locate this refund
DR apologizes for any inconvenience experienced by the customer
Sincerely,
Digital River, Inc
Initial Business Response /* (1000, 5, 2015/05/14) */
Digital River, Inc("DR") is in receipt of a complaint from a customer regarding a productThe complaint states that the product did not function as advertised and that the customer was unable to obtain any resolution or refundAs
such the customer requests a refund for the full purchase price and additional money for time spent
By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internetDR customer service has been unable to locate the customer or their order with the information provided and asks that the customer provide further information regard the customer's complaintSpecifically, the order number, email address, and product name
DR apologizes for any inconvenience experienced by the customer
Sincerely,
Digital River, Inc
Initial Business Response /* (1000, 6, 2016/02/13) */
Digital River, Inc("DR") is in receipt of a complaint from a customer regarding the customer's request for a refund of a productThe complaint states that the customer believes he declined to auto-renew a software program and was
still charged for another year of the subscriptionAs such, the customer is requesting a full refund for the purchase price for the year he did not intend to renew
By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internetThe software's publisher handles technical support for this productAs such, DR cannot comment on the issues or correspondence referenced in this complaint
Per the customer's request, DR customer service issued the customer a full refund on February 4, This credit should appear in the customer's account within - business days
DR apologizes for any inconvenience experienced by the customer
Sincerely,
Digital River, Inc
Initial Consumer Rebuttal /* (2000, 8, 2016/02/19) */
Initial Business Response /* (1000, 5, 2014/08/08) */
Digital River, Inc("DR") is in receipt of a complaint from a customer regarding the customer's purchase of a product and a subsequent automatic renewal of the productThe complaint states that the customer believes the product did
not function as advertised either timeAs such, the customer requests a full refund for the purchase price of both orders
By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internetDR customer service has located the orders and has issued a full refund for both ordersThe customer can expect to see this reflected in their account in the next 3-5- business daysDR customer service has also cancelled the automatic renewal to assure that these charges do not reoccur
DR apologizes for any inconvenience experienced by the customer
Sincerely,
Digital River, Inc
Initial Business Response /* (1000, 5, 2014/05/19) */
Digital River, Inc("DR") is in receipt of complaint from a customer regarding the customer's preorder of a productThe complaint states that the customer believes their billing information has since changedThe customer also
believes that DR has been unable to update their billing information on their order without cancelling the orderAs such, the customer requests that their billing information be updated without cancelling their order
By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internetDR customer service has located the customer's orderDR customer service is unable to change billing information once an order has been processed, as it is encryptedHowever, per DR customer service records the order has already shippedIf the customer no longer wants the product they will need to refuse the package upon delivery
DR apologizes for any inconvenience experienced by the customer
Sincerely,
Digital River, Inc
Business Response /* (2000, 12, 2014/06/05) */
I am the one who filed this complaintSorry for the late responseI did received the order from Digital River, and thanks to my bank for letting it throughHowever, my point still stand, Digital River has an outdated system that is inconvenient for the customers, and did not let the customer change the payment method for an item that is not even out yet is not innovation and customer's focus
Initial Business Response /* (1000, 5, 2014/02/26) */
Digital River, Inc("DR") is in receipt of a complaint from a customer regarding the customer's purchase of a productThe complaint states that the customer believes that they did not receive their product in the timeframe nor
shipping company that they had selected and paid forAs such, the customer requests a full refund for the product and shipping costs
By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet
Per DR customer service records, the customer's order had been assigned to the incorrect tracking number and was consequently delayedDR customer service has issued a refund for the full amountThe customer can expect to see this reflected in his account in 3-business days
DR apologizes for any inconvenience experienced by the customer
Sincerely,
Digital River, Inc
Initial Business Response /* (1000, 6, 2014/03/07) */
Digital River, Inc("DR") is in receipt of a complaint from a customer regarding the customer's purchase of a two productsThe customer believes he experienced shipping delays because one of the products had a later release date, which
did not allow either of the products to ship before that dateThe customer believes he has since cancelled the second product and believes he has not received the first productAs such, the customer is requesting a partial refund because he was not notified of the delayed shipping caused by the release date
By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internetDR customer service has located the customer's order placed on January 24, Per DR customer service records, the product first is in the delivery process while the second was sucessfully cancelled by the customer
DR customer service has issued a onetime satisfaction refund of $on the orderThis credit should appear in the customer's account within the next 3-business days
DR apologizes for any inconvenience experienced by the customer
Sincerely,
Digital River, Inc
Initial Business Response /* (1000, 5, 2015/02/11) */
Digital River, Inc("DR") is in receipt of a complaint from a customer regarding the customer's purchase of a product and attempted cancellation of such productThe complaint states that the customer believes they tried to cancel the
order but still received the productAs such, the customer requests a full refund for the purchase price of the product
By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet
DR customer service has located the customer's orderDR customer service's initial attempted cancellation was delayed due to the charge being disputed with the bankSince, the dispute has been dropped and a refund was issued on February 9th, for the full purchase pricePlease allow 3-business days for this to reflect on the customer's account
DR apologizes for any inconvenience experienced by the customer
Sincerely,
Digital River, Inc
Digital River, Inc. ("DR") is in receipt of a complaint from a customer regarding the customer’s complaint about an auto-renewal chargeThe complaint states that the customer purchased a five day trial of the software but did not authorize payment for subscription to a year of the
softwareThe customer states that despite having declined auto-renewal for the software, they were still charged for a one year subscriptionAs such, the customer is requesting a full refund for the second charge incurred on their account and that Digital River stop doing business in Minnesota due to their experience By way of reference, DR provides outsourced e-commerce reselling services to product manufacturers and developers to assist them in selling their products on the internet. The software’s publisher handles technical support for this product. Per the customer’s request, DR customer service issued the customer a refund on October 20, Additionally, the customer has been removed from any future auto-renewal distribution lists for the purchased software DR apologizes for any inconvenience experienced by the customer Sincerely, Digital River, Inc
Initial Business Response /* (1000, 5, 2014/08/28) */
Digital River, Inc("DR") is in receipt of a complaint from a customer regarding the customer's ability to purchase productsThe complaint states that the customer believes they have not been able to process payments for products from
certain companies
By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internetAlthough DR processes online payments for the companies mentioned in the customer's complaint, DR does not handle their customer service
Due to DR's contractual obligations with these companies, DR is not able to directly assist any customerDR recommends that the customer contact the company in which they are trying to make a purchase from directly for any payment errors they may be receiving
DR apologizes for any inconvenience experienced by the customer
Sincerely,
Digital River, Inc
Initial Business Response /* (1000, 5, 2014/08/07) */
Digital River, Inc("DR") is in receipt of a complaint from a customer regarding charges to the customer's Paypal accountThe complaint states that the customer believes that their Paypal account was incorrectly chargedAs such, the
customer requests a refund for this charge and assurance that the charge does not reoccur
By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet
DR customer service has located the charge made on July 22nd, This charge was for an automatic renewal of a software productAt the time the original order was placed the customer did not turn off the automatic renewal function and were subsequently charged this yearDR customer service has turned off the auto-renewal function for this serviceBecause the auto-renewal function has been turned off, the customer will no longer be charged for this service
DR customer service would be happy to issue a refund for the renewal charge; however, the order is currently in chargeback status, taking the funds out of DR's controlTherefore, the customer will need to clear this status with their bank before DR customer service is able to issue a refundPlease notify DR when the status is cleared so that the refund may be processed
DR apologizes for any inconvenience experienced by the customer
Sincerely,
Digital River, Inc
Initial Business Response /* (1000, 5, 2015/06/15) */
Digital River, Inc("DR") is in receipt of a complaint from a customer regarding a product refundThe complaint states that the customer believes they have been unable to obtain a refund
By way of reference, DR provides
outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet
Per DR customer service records, a refund was processed for the customer's order on June 9th, The customer can expect to see this refund reflected in their account with then next 3-business days
DR apologizes for any inconvenience experienced by the customer
Sincerely,
** *** ***
Digital River, Inc
Initial Consumer Rebuttal /* (2000, 7, 2015/06/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I ordered a Stellar Phoenix product I could not activate it I spoke to the customer service at the phone # on my invoice The first call I madeThey quickly identified me and my order and we were working on it and I ran out of time I callled again the next day and my account was nowhere to be found They suggested I call the manufacturer There was no phone # given me I tried Digital Rivers customer service and could not get to service because I did not have my order # I am out $ It amazes me they found me and began to help, and day later my account was gone What can you do to help? What can you do to prevent this occurrence for others? Thanks
Initial Business Response /* (1000, 5, 2014/05/22) */
Digital River, Inc("DR") is in receipt of complaint from a customer regarding the customer's Auto-renewal of a domain name and hosting servicesThe customer believes that they tried to cancel the renewal several times but was unable
to do soAs such, the customer requests a refund for the renewal price from the past two years in which it renewed
By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internetDR customer service has not been able to locate the order with the information provided by the customerDR customer service requests that the customer provide the email address that was used to place the order and the exact descriptor on the customer's credit card statement for the charge, so customer service may attempt to locate the order
DR apologizes for any inconvenience experienced by the customer
Sincerely,
Digital River, Inc
Initial Business Response /* (1000, 5, 2015/04/09) */
Digital River, Inc("DR") is in receipt of a complaint from a customer regarding the customer's purchase of a productThe complaint states that the customer believes the product did not function as advertisedAs such, the customer
requests a full refund for the purchase price
By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internetDR customer service has located the customer's orderDR customer service has issued a refund for the full amountThe customer can expect to see this reflected in their account within the next 3-business days
DR apologizes for any inconvenience experienced by the customer
Sincerely,
Digital River, Inc
I BOUGHT A LOGITECH MOUSE FROM LOGICTECH.COM AND PAYMENT WAS PROCESSED THROUGH THE FOLLOWING MERCHANT WHO LIED TO ME AND TOLD ME THEY CANNOT PROCESS RETURNS BECAUSE THEY NO LONGER WORK WITH LOGITECH, WHICH IS NOT TRUE Here is LogiTech statement clearly showing that returns are processed through Digital Riverhttp://buy.logitech.com/store?Action=DisplayReturnAndCancellationsPage&Env=...⇄ /> Merchant
DigitalRiver US Inc
[email protected]
952-646-
Initial Business Response /* (1000, 5, 2014/09/12) */
Digital River, Inc("DR") is in receipt of a complaint from a customer regarding the customer's purchase of a product and subsequent automatic renewals of that productThe complaint states that the customer believes they did not
approve of the renewalsAs such, the customer requests a full refund for the purchase price of the automatic renewals
By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet
DR customer service has located the renewal orders and has issued a full refund for those ordersThe customer can expect to see this reflected in their account in the next 5-business daysAdditionally, DR customer service has cancelled the automatic renewal subscription for this product so that the customer will not be charged again
DR apologizes for any inconvenience experienced by the customer
Sincerely,
Digital River, Inc
Initial Business Response /* (1000, 8, 2014/03/03) */
Digital River, Inc("DR") is in receipt of a complaint from a customer regarding the customer's purchase of a two productsThe customer believes he experienced shipping delays because one of the products was on backorder, which did not
allow either of the products to shipThe customer also believes he has not been able to cancel the backordered product to allow the other product to ship and that he has incurred additional charges for shipping because of thisAs such, the customer wishes to cancel the backordered item and requests a refund for any additional shipping charges
By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internetDR customer service has cancelled the backordered product and is shipping the other product as soon as possiblePer DR customer service records, there are no shipping charges on this order to refund
DR apologizes for any inconvenience experienced by the customer
Initial Business Response /* (1000, 5, 2015/09/22) */
Digital River, Inc("DR") is in receipt of a complaint from a customer regarding a charge to the customer's credit cardThe complaint states that the customer believes there was an unauthorized charge placed to the customer's credit
card totaling $42.39, and therefore, the customer has requested a refund
By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet
DR customer service has located an order matching the customer's information, and a refund has been processedThe customer can expect to see this reflected in their account within the next 3-business days
DR apologizes for any inconvenience experienced by the customer
Sincerely,
Digital River, Inc
Initial Consumer Rebuttal /* (2000, 7, 2015/10/01) */
Initial Business Response /* (1000, 5, 2015/04/23) */
Digital River, Inc("DR") is in receipt of a complaint from a customer regarding the customer's purchase of a productThe complaint states that the customer believes the product did not function as advertised and that the customer has
not been able to obtain a refundAs such, the customer requests a full refund for the purchase price
By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internetDR customer service has located the customer's orderPer DR customer service records a refund was issued on April 18, for the full purchase price
DR apologizes for any inconvenience experienced by the customer
Sincerely,
Digital River, Inc