Initial Business Response /* (1000, 5, 2015/06/18) */
Digital River, Inc("DR") is in receipt of a complaint from a customer regarding a charge to the customer's accountThe complaint states that the customer believes there was an unauthorized charge placed to the customer's banking
account in the amount of $The complaint also states that the customer has provided a screen shot of the order, but believes they have been unable to obtain a refund for this amountAs such, the customer is requesting a refund for the full amount
By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet
DR customer service has been unable to locate any charge made to the customer in the amount of $Per DR customer service records, the order number the customer has provided was in the amount of $and charged on May 2, This charged was refunded for the full amount on June 2, DR customer service has not been able to locate any screen shots from the email address provided by the customerDR customer service requests that the customer provide the email address from which these exchanges were sent, as well as the email address to which the customer sent the previous correspondence so that DR customer service may locate the screenshots in question
DR apologizes for any inconvenience experienced by the customer
Sincerely,
Digital River, Inc
Initial Consumer Rebuttal /* (3000, 7, 2015/06/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The charge on my account was may 18,not may It was for $I sent a screen shot from my home email addresssince this is public information I will not supply it hereI do not want it given to the publicDR has given so many excusesThey even sent an email with an account number and a bunch of information to show to my banksupposedly it was linked to this chargeIt was supposedly refunded using the account givenThe bank could not locate any of the information givenThe bank also put in paperwork for a fraudulent transactionI am hoping this will be taken care of ASAPIt's already been over a month
Final Consumer Response /* (3000, 11, 2015/07/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The amount charged to my account was $106.95, not $It was placed on May 18,2015,not May 2,The $is a totally different account, that is still in useThat is not the account I want refundedI already sent a screen shot on May 18, 2015, and then again on May25, 2015, along with my email addressIt was received and replied back by *** ** *** *** online store customer serviceEmail Id:XXXXXXXXI will not give out any account numbers, or any other personal information on this siteThere should be enough information in the emails I sent directly to the company to fix this issue
Final Business Response /* (4000, 13, 2015/07/13) */
Digital River, Inc("DR") is in receipt of a counter-complaint from a customer regarding a charge to the customer's accountThe complaint states that the customer believes there was an unauthorized charge placed to the customer's banking account in the amount of $The complaint also states that the customer has provided a screen shot of the order, but believes they have been unable to obtain a refund for this orderAs such, the customer is requesting a refund for the full amount
By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet
DR customer service has located the customer's email containing a screenshot, however, there is not enough information contained in the screenshot for DR to locate a charge in the amount of $Per DR customer service records, the order number the customer has provided was in the amount of $129.95, charged on May 2, 2015, and refunded for the full amount on June 2, DR customer service will need additional information from the customer in order to further assist
DR customer service has unsuccessfully attempted to contact the customer via telephoneDR customer service followed up with an email to the customer containing a phone number for the customer to call, in an effort to better assist in resolving the issueIf the customer can provide the necessary information to DR customer service, DR can attempt to locate the charge in questionIf the customer cannot provide the account information, if DR cannot locate the charge, or if DR does not hear back from the customer, DR can do nothing but advise the customer to dispute the charges with their bankDR cannot refund an order/charge unless it can be located in DR's system
DR apologizes for any inconvenience experienced by the customer
Sincerely,
Digital River, Inc
Digital River, Inc. ("DR") is in receipt of a complaint from a customer regarding the customer’s request for a refund. By way of reference, DR provides outsourced e-commerce reselling services to product manufacturers and developers to assist them in selling
their products on the internet. The software’s publisher handles technical support for this product. DR requires additional information from the customer in order for DR to locate the corresponding order to issue a refund. Please provide DR with the order number of the product to be refunded and/or confirm the email address used to place the order and the date and full total of each order and DR customer service will assist DR apologizes for any inconvenience experienced by the customer Sincerely, Digital River, Inc
Digital River, Inc. ("DR") is in receipt of a complaint from a customer regarding the customer’s request for a refund. The complaint states that the customer has requested a refund on several occasions but has yet to be refunded. As such, the customer is requesting a full
refund By way of reference, DR provides outsourced e-commerce reselling services to product manufacturers and developers to assist them in selling their products on the internet. The software’s publisher handles technical support for this product. DR requires additional information from the customer in order for DR to locate the corresponding order to issue a refund. Please provide DR with the order number of the product to be refunded as well as the exact amounts and dates of the charges made so that DR customer service can verify and locate the correct order DR apologizes for any inconvenience experienced by the customer Sincerely, Digital River, Inc
Initial Business Response /* (1000, 5, 2015/01/28) */
Digital River, Inc("DR") is in receipt of a complaint from a customer regarding the customer's purchase of a product and a subsequent automatic renewal of that productThe complaint states that the customer believes they did not
approve of the renewalAs such, the customer requests a full refund for the purchase price of the automatic renewal
By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet
DR customer services records show that a refund was issued on January 22, for the full renewal priceThe customer can expect to see this reflected in their account in the next 3-business daysAdditionally, DR customer service has cancelled the automatic renewal subscription for this product so that the customer will not be charged again
DR apologizes for any inconvenience experienced by the customer
Sincerely,
Digital River, Inc
Initial Business Response /* (1000, 5, 2015/09/17) */
Digital River, Inc("DR") is in receipt of a complaint from a customer regarding the customer's purchase of a video game productThe complaint states that the customer believes the order was processed incorrectly, by way of four
separate charges of $for a single productThe complaint also states that the customer believes that one charge has already been refundedAs such, the customer requests a refund for the charges not yet refunded
By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet
DR customer service has been unable to locate the order(s) matching the details provided by the customerDR customer service asks the customer to provide the order numbers and/or the email address used when placing the single order, so that DR may further assist the customer in locating the disputed charges in our system, in order to process a refund
DR apologizes for any inconvenience experienced by the customer
Sincerely,
Digital River, Inc
Initial Business Response /* (1000, 5, 2015/03/08) */
Digital River, Inc("DR") is in receipt of a complaint from a customer regarding the customer's automatic renewal of a productThe complaint states that the customer has attempted to cancel the auto renewal but the customer believes
they have been unable to do soAs such, the customer requests a full refund for the purchase price of the auto renewal and a refund for those charges
By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet
DR customer service has been unable to locate the customer's order with the information providedPlease have the customer provide further information regarding their order such as, merchant name, dates of transactions, and product
DR apologizes for any inconvenience experienced by the customer
Sincerely,
Digital River, Inc
Initial Business Response /* (1000, 5, 2016/03/18) */
Digital River, Inc("DR") is in receipt of a complaint from a customer regarding the customer's request for a refundThe complaint states that the customer believes that the product that he purchased was defectiveAs such, the
customer is requesting a full refund for the amount charged to his credit card
By way of reference, DR provides outsourced e-commerce reselling services to product manufacturers and developers to assist them in selling their products on the internetThe software's publisher handles technical support for this product
Per the customer's request, DR customer service issued the customer a full refund on March 15, This credit should appear in the customer's account within 5-business days
DR apologizes for any inconvenience experienced by the customer
Sincerely,
Digital River, Inc
Initial Consumer Rebuttal /* (2000, 7, 2016/03/21) */
Initial Business Response /* (1000, 5, 2014/12/26) */
Digital River, Inc("DR") is in receipt of a complaint from a customer regarding the customer's purchase of a software productThe complaint states that the customer believes they received a request for additional charge for the same
productThe customer also believes they cancelled the order but did not receive a refundAs such, they request a refund for the product's purchase price
By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet
Per DR customer service records, the payment for the product's purchase price is in chargeback statusDR customer service would be happy to issue a refund for the remaining amount; however; DR is not able to do so because the funds are in chargeback statusWhen funds are put into chargeback status, they become frozen and DR customer service cannot do anything with those fundsOnly the customer has the ability to remove these funds from chargeback statusDR customer service asks that the customer remove the chargeback status so that DR is able to process a refund
DR apologizes for any inconvenience experienced by the customer
Sincerely,
Digital River, Inc
Initial Consumer Rebuttal /* (3000, 7, 2015/01/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Thank you Revdex.com, Minnesota and North Dakota for your help with this matterDuring this process of contacting you, my bank did credit my account with the $39.95, after I told them of my being billed for a product that I did not receiveThe bank was very efficient and handled the matter in a timely manner through a "chargeback" procedure
The company (Digital River, Inc.) does not state in their response to you that the advertised product I ordered was approved and paid for - then the order was cancelled by that company with a request that I order the same product again for an additional $more
Appears to be very bad business practiceI will never do business with Digital River, Incagain
thank you again for your help
Initial Business Response /* (1000, 5, 2015/10/01) */
Digital River, Inc("DR") is in receipt of a complaint from a customer regarding the customer's purchase of a software productThe complaint states that the customer believes the product did not function as advertisedThe complaint
also states that the customer believes an additional product was subsequently purchased due to the first product's malfunctionAs such, the customer requests a full refund
By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet
DR customer service has located the customer's order, and a refund on the order has been processedThe customer can expect to see the full amount refunded to their account within the next 3-business days
DR apologizes for any inconvenience experienced by the customer
Sincerely,
Digital River, Inc
I ordered a product from Square-Enix one month ago, a company with a back end supported by Digital RiverMy confirmation email said in-stock items ship within 1-days and that my free shipping (which I had to spend $to qualify for) was for 5-daysAfter two of my three items were on backorder, they decided they didn't need to ship my in-stock items eitherIt's been ONE MONTH! and they haven't even gotten the item in stockTheir customer service suggestion is to cancel my orderAwful companyI've had bad experiences before, but this is hands down, far and away, not even close the worst company I have ever had the displeasure of dealing with
Well over 1 year after cancelling Avast! software for my home computer, the company has charged a credit card on account for another one year subscription. This same experience happened last year as well...got charged after cancelling the service, called customer support, filled for a refund and was told I would not be charge again. However, this year they refused to help me via a customer service agent and state "the only way to get a refund is to submit a ticket online."
Initial Business Response /* (1000, 5, 2014/04/30) */
Digital River, Inc. ("DR") is in receipt of a complaint from a customer regarding the customer's purchase of a three products. The customer believes they experienced shipping delays as two of the products were on backorder, which did not...
allow any of the items to ship. As such, the customer wishes to receive the two backordered products separately so that the other product may be shipped. Additionally, the customer requests a full refund for all three products and expedited shipping on all of them.
By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet. DR customer service has located the customer's order. In speaking with the warehouse, DR customer service has confirmed that the backordered items are out of stock. As such they have cancelled the two backordered products off of the customer's order to allow the remaining product to ship.
DR customer service has issued a full refund so the customer will receive the remaining product for free. This refund will be processed once the product is shipped. DR customer services has also expedited the shipping on the product so the customer can receive it as soon as possible.
DR apologizes for any inconvenience experienced by the customer.
Sincerely,
Digital River, Inc.
Initial Consumer Rebuttal /* (3000, 7, 2014/04/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Firstly, you at the Revdex.com are my heroes. I was losing my sanity dealing with this abysmal company for over one month. I cannot express gratitude enough, and I only hope that you never need to deal with Digital River after my case is closed.
Regarding the response, I'm mostly happy with the response, however there is one part that isn't true. (Below)
The company, Digital River, said in the response "DR customer service has issued a full refund so the customer will receive the remaining product for free. This refund will be processed once the product is shipped. DR customer services has also expedited the shipping on the product so the customer can receive it as soon as possible."
However, in reality, I received a refund in the amount of $34.33. This is hardly the value of the product and not the "full refund" described in the title.
Thank you so much again. I could never have gotten this far without you. I'm still livid that I lost 40 days of my life dealing with this, when they could have just checked with the warehouse a month ago, but I'm happy your service were here for people like me.
Initial Business Response /* (1000, 5, 2014/09/11) */
Digital River, Inc. ("DR") is in receipt of a complaint from a customer regarding the customer's purchase of a product and a subsequent automatic renewal of the product. The complaint states that the customer believes they did not...
approve of the renewal. As such, the customer requests a full refund for the purchase price of the automatic renewal.
By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet. DR customer service has located the renewal order and has issued a full refund for that order. The customer can expect to see this reflected in their account in the next 3-5- business days.
DR apologizes for any inconvenience experienced by the customer.
Sincerely,
Digital River, Inc.
Initial Business Response /* (1000, 5, 2015/07/28) */
Digital River, Inc. ("DR") is in receipt of a complaint from a customer regarding a charge to the customer's credit card. The complaint states that the customer believes there was an unauthorized charge placed to the customer's credit...
card totaling $52.74. As such, the customer requests a refund.
By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet.
DR customer service has been unable to locate a charge with the information provided. DR customer service has reached out to the customer asking for a copy of their statement in an effort to further assist in locating the order/charge and processing a refund. DR customer service asks that the customer provide further information.
DR apologizes for any inconvenience experienced by the customer.
Sincerely,
Digital River, Inc.
Initial Consumer Rebuttal /* (3000, 7, 2015/08/06) */
I did not yet send them a copy of my statement as I do not know how to do that through the computer. I will communicate this to them and send them a copy in the mail. Thank you
Final Business Response /* (4000, 9, 2015/08/13) */
Digital River, Inc. ("DR") is in receipt of a counter-complaint from a customer regarding a charge to the customer's credit card. The original complaint states that the customer believes there was an unauthorized charge placed to the customer's credit card totaling $52.74, and therefore, the customer has requested a refund. DR customer service had been unable to locate a charge with the information provided. DR customer service has reached out to the customer asking for a copy of their statement in an effort to further assist in locating the order/charge. The counter-complaint states that the customer has not sent a copy of the statement via the computer, but would follow up with DR as well as send a copy of the statement in the mail.
By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet.
DR customer service is waiting for the customer's statement to arrive in the mail, as indicated by the customer in the counter-complaint, and will proceed accordingly when the statement arrives.
DR apologizes for any inconvenience experienced by the customer.
Sincerely,
Digital River, Inc.
Initial Business Response /* (1000, 5, 2015/01/29) */
Digital River, Inc. ("DR") is in receipt of a complaint from a customer regarding the customer's purchase of a product and a subsequent automatic renewal of that product. The complaint states that the customer believes they did not...
authorize the renewal. As such, the customer requests a full refund for the purchase price of the automatic renewal.
By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet.
DR customer service has located the customer's order. DR customer service has processed a refund for the full amount of the auto renewal price. The customer can expect to see this reflected in their account within the next 3-5 business days. Additionally, DR customer service has turned off the auto renewal function so that there will be no future charges for this product.
DR apologizes for any inconvenience experienced by the customer.
Sincerely,
Digital River, Inc.
Initial Business Response /* (1000, 5, 2014/04/16) */
Digital River, Inc. ("DR") is in receipt of a complaint from a customer regarding the customer's purchase of an ebook. The complaint states that the customer believes the ebook did not function as intended. As such, the customer...
requests a refund for the purchase price.
By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet.
DR customer service has been unable to determine which order is to be refunded with the information provided by the customer. DR asks that the customer provide further information regarding this order, including: the original order number and name of the ebook purchased. Once the order can be located, DR would be happy to refund the customer for the purchase price.
DR apologizes for any inconvenience experienced by the customer.
Sincerely,
Digital River, Inc.
Initial Business Response /* (1000, 5, 2015/01/29) */
Digital River, Inc. ("DR") is in receipt of a complaint from a customer regarding the customer's purchase of a product and a subsequent automatic renewal of that product. The complaint states that the customer believes they cancelled...
such auto renewal and that the customer was still charged for the auto renewal. As such, the customer requests a full refund for the purchase price of the automatic renewal.
By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet.
DR customer service has issued a refund for the full renewal price. The customer can expect to see this reflected in their account in the next 3-5 business days. Additionally, DR customer service has cancelled the automatic renewal subscription for this product so that the customer will not be charged again.
DR apologizes for any inconvenience experienced by the customer.
Sincerely,
Digital River, Inc.
Initial Business Response /* (1000, 7, 2014/10/22) */
Digital River, Inc. ("DR") is in receipt of a complaint from a customer regarding the customer's purchase of a product. The complaint states that the customer believes they ordered an item, which was out of stock and subsequently have...
not received their product. As such, the customer requests that the product be delivered to them.
By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet.
DR customer service has been unable to locate any orders with the information provided by the customer. DR asks that the customer provide further information regarding this order, including: the original order number and email address under which the order was placed. Once the order can be located, DR would be happy to refund the customer for the renewal price.
DR apologizes for any inconvenience experienced by the customer.
Sincerely,
Digital River, Inc.
Initial Business Response /* (1000, 5, 2014/04/02) */
Digital River, Inc. ("DR") is in receipt of a complaint from a customer regarding the customer's purchase of a product. The customer believes that he received the incorrect product. The customer states that he tried to obtain a refund...
for the product and free shipping for the correct product, but has been unable to obtain free shipping for the correct product.
By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet. DR customer service has located the order placed by the customer on February 7th, 2014 and has processed a refund for the shipping amount. The customer can expect to see this reflected in his account within 3-5 business days.
DR apologizes for any inconvenience experienced by the customer.
Sincerely,
Digital River, Inc.
Initial Business Response /* (1000, 5, 2015/05/13) */
This person has the wrong MyCommerce. They need mycommerce.com (a digital river company) . We are mycommerce.net (private company in Santa Monica)
Final Business Response /* (1000, 16, 2015/05/28) */
Digital River, Inc. ...
("DR") is in receipt of a complaint from a customer regarding a product. The complaint states that the product did not function as advertised. The customer believes that their key was deleted and therefore has been unable to use their product. As such, the customer requests a new key.
By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet. DR customer service has requested a new key for the customer. The key was given to the customer through their provided email.
DR apologizes for any inconvenience experienced by the customer.
Sincerely,
Digital River, Inc.
Initial Business Response /* (1000, 5, 2015/06/18) */
Digital River, Inc("DR") is in receipt of a complaint from a customer regarding a charge to the customer's accountThe complaint states that the customer believes there was an unauthorized charge placed to the customer's banking
account in the amount of $The complaint also states that the customer has provided a screen shot of the order, but believes they have been unable to obtain a refund for this amountAs such, the customer is requesting a refund for the full amount
By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet
DR customer service has been unable to locate any charge made to the customer in the amount of $Per DR customer service records, the order number the customer has provided was in the amount of $and charged on May 2, This charged was refunded for the full amount on June 2, DR customer service has not been able to locate any screen shots from the email address provided by the customerDR customer service requests that the customer provide the email address from which these exchanges were sent, as well as the email address to which the customer sent the previous correspondence so that DR customer service may locate the screenshots in question
DR apologizes for any inconvenience experienced by the customer
Sincerely,
Digital River, Inc
Initial Consumer Rebuttal /* (3000, 7, 2015/06/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The charge on my account was may 18,not may It was for $I sent a screen shot from my home email addresssince this is public information I will not supply it hereI do not want it given to the publicDR has given so many excusesThey even sent an email with an account number and a bunch of information to show to my banksupposedly it was linked to this chargeIt was supposedly refunded using the account givenThe bank could not locate any of the information givenThe bank also put in paperwork for a fraudulent transactionI am hoping this will be taken care of ASAPIt's already been over a month
Final Consumer Response /* (3000, 11, 2015/07/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The amount charged to my account was $106.95, not $It was placed on May 18,2015,not May 2,The $is a totally different account, that is still in useThat is not the account I want refundedI already sent a screen shot on May 18, 2015, and then again on May25, 2015, along with my email addressIt was received and replied back by *** ** *** *** online store customer serviceEmail Id:XXXXXXXXI will not give out any account numbers, or any other personal information on this siteThere should be enough information in the emails I sent directly to the company to fix this issue
Final Business Response /* (4000, 13, 2015/07/13) */
Digital River, Inc("DR") is in receipt of a counter-complaint from a customer regarding a charge to the customer's accountThe complaint states that the customer believes there was an unauthorized charge placed to the customer's banking account in the amount of $The complaint also states that the customer has provided a screen shot of the order, but believes they have been unable to obtain a refund for this orderAs such, the customer is requesting a refund for the full amount
By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet
DR customer service has located the customer's email containing a screenshot, however, there is not enough information contained in the screenshot for DR to locate a charge in the amount of $Per DR customer service records, the order number the customer has provided was in the amount of $129.95, charged on May 2, 2015, and refunded for the full amount on June 2, DR customer service will need additional information from the customer in order to further assist
DR customer service has unsuccessfully attempted to contact the customer via telephoneDR customer service followed up with an email to the customer containing a phone number for the customer to call, in an effort to better assist in resolving the issueIf the customer can provide the necessary information to DR customer service, DR can attempt to locate the charge in questionIf the customer cannot provide the account information, if DR cannot locate the charge, or if DR does not hear back from the customer, DR can do nothing but advise the customer to dispute the charges with their bankDR cannot refund an order/charge unless it can be located in DR's system
DR apologizes for any inconvenience experienced by the customer
Sincerely,
Digital River, Inc
Digital River, Inc. ("DR") is in receipt of a complaint from a customer regarding the customer’s request for a refund. By way of reference, DR provides outsourced e-commerce reselling services to product manufacturers and developers to assist them in selling
their products on the internet. The software’s publisher handles technical support for this product. DR requires additional information from the customer in order for DR to locate the corresponding order to issue a refund. Please provide DR with the order number of the product to be refunded and/or confirm the email address used to place the order and the date and full total of each order and DR customer service will assist DR apologizes for any inconvenience experienced by the customer Sincerely, Digital River, Inc
Digital River, Inc. ("DR") is in receipt of a complaint from a customer regarding the customer’s request for a refund. The complaint states that the customer has requested a refund on several occasions but has yet to be refunded. As such, the customer is requesting a full
refund By way of reference, DR provides outsourced e-commerce reselling services to product manufacturers and developers to assist them in selling their products on the internet. The software’s publisher handles technical support for this product. DR requires additional information from the customer in order for DR to locate the corresponding order to issue a refund. Please provide DR with the order number of the product to be refunded as well as the exact amounts and dates of the charges made so that DR customer service can verify and locate the correct order DR apologizes for any inconvenience experienced by the customer Sincerely, Digital River, Inc
Initial Business Response /* (1000, 5, 2015/01/28) */
Digital River, Inc("DR") is in receipt of a complaint from a customer regarding the customer's purchase of a product and a subsequent automatic renewal of that productThe complaint states that the customer believes they did not
approve of the renewalAs such, the customer requests a full refund for the purchase price of the automatic renewal
By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet
DR customer services records show that a refund was issued on January 22, for the full renewal priceThe customer can expect to see this reflected in their account in the next 3-business daysAdditionally, DR customer service has cancelled the automatic renewal subscription for this product so that the customer will not be charged again
DR apologizes for any inconvenience experienced by the customer
Sincerely,
Digital River, Inc
Initial Business Response /* (1000, 5, 2015/09/17) */
Digital River, Inc("DR") is in receipt of a complaint from a customer regarding the customer's purchase of a video game productThe complaint states that the customer believes the order was processed incorrectly, by way of four
separate charges of $for a single productThe complaint also states that the customer believes that one charge has already been refundedAs such, the customer requests a refund for the charges not yet refunded
By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet
DR customer service has been unable to locate the order(s) matching the details provided by the customerDR customer service asks the customer to provide the order numbers and/or the email address used when placing the single order, so that DR may further assist the customer in locating the disputed charges in our system, in order to process a refund
DR apologizes for any inconvenience experienced by the customer
Sincerely,
Digital River, Inc
Initial Business Response /* (1000, 5, 2015/03/08) */
Digital River, Inc("DR") is in receipt of a complaint from a customer regarding the customer's automatic renewal of a productThe complaint states that the customer has attempted to cancel the auto renewal but the customer believes
they have been unable to do soAs such, the customer requests a full refund for the purchase price of the auto renewal and a refund for those charges
By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet
DR customer service has been unable to locate the customer's order with the information providedPlease have the customer provide further information regarding their order such as, merchant name, dates of transactions, and product
DR apologizes for any inconvenience experienced by the customer
Sincerely,
Digital River, Inc
Initial Business Response /* (1000, 5, 2016/03/18) */
Digital River, Inc("DR") is in receipt of a complaint from a customer regarding the customer's request for a refundThe complaint states that the customer believes that the product that he purchased was defectiveAs such, the
customer is requesting a full refund for the amount charged to his credit card
By way of reference, DR provides outsourced e-commerce reselling services to product manufacturers and developers to assist them in selling their products on the internetThe software's publisher handles technical support for this product
Per the customer's request, DR customer service issued the customer a full refund on March 15, This credit should appear in the customer's account within 5-business days
DR apologizes for any inconvenience experienced by the customer
Sincerely,
Digital River, Inc
Initial Consumer Rebuttal /* (2000, 7, 2016/03/21) */
Initial Business Response /* (1000, 5, 2014/12/26) */
Digital River, Inc("DR") is in receipt of a complaint from a customer regarding the customer's purchase of a software productThe complaint states that the customer believes they received a request for additional charge for the same
productThe customer also believes they cancelled the order but did not receive a refundAs such, they request a refund for the product's purchase price
By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet
Per DR customer service records, the payment for the product's purchase price is in chargeback statusDR customer service would be happy to issue a refund for the remaining amount; however; DR is not able to do so because the funds are in chargeback statusWhen funds are put into chargeback status, they become frozen and DR customer service cannot do anything with those fundsOnly the customer has the ability to remove these funds from chargeback statusDR customer service asks that the customer remove the chargeback status so that DR is able to process a refund
DR apologizes for any inconvenience experienced by the customer
Sincerely,
Digital River, Inc
Initial Consumer Rebuttal /* (3000, 7, 2015/01/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Thank you Revdex.com, Minnesota and North Dakota for your help with this matterDuring this process of contacting you, my bank did credit my account with the $39.95, after I told them of my being billed for a product that I did not receiveThe bank was very efficient and handled the matter in a timely manner through a "chargeback" procedure
The company (Digital River, Inc.) does not state in their response to you that the advertised product I ordered was approved and paid for - then the order was cancelled by that company with a request that I order the same product again for an additional $more
Appears to be very bad business practiceI will never do business with Digital River, Incagain
thank you again for your help
Initial Business Response /* (1000, 5, 2015/10/01) */
Digital River, Inc("DR") is in receipt of a complaint from a customer regarding the customer's purchase of a software productThe complaint states that the customer believes the product did not function as advertisedThe complaint
also states that the customer believes an additional product was subsequently purchased due to the first product's malfunctionAs such, the customer requests a full refund
By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet
DR customer service has located the customer's order, and a refund on the order has been processedThe customer can expect to see the full amount refunded to their account within the next 3-business days
DR apologizes for any inconvenience experienced by the customer
Sincerely,
Digital River, Inc
I ordered a product from Square-Enix one month ago, a company with a back end supported by Digital RiverMy confirmation email said in-stock items ship within 1-days and that my free shipping (which I had to spend $to qualify for) was for 5-daysAfter two of my three items were on backorder, they decided they didn't need to ship my in-stock items eitherIt's been ONE MONTH! and they haven't even gotten the item in stockTheir customer service suggestion is to cancel my orderAwful companyI've had bad experiences before, but this is hands down, far and away, not even close the worst company I have ever had the displeasure of dealing with
Well over 1 year after cancelling Avast! software for my home computer, the company has charged a credit card on account for another one year subscription. This same experience happened last year as well...got charged after cancelling the service, called customer support, filled for a refund and was told I would not be charge again. However, this year they refused to help me via a customer service agent and state "the only way to get a refund is to submit a ticket online."
Initial Business Response /* (1000, 5, 2014/04/30) */
Digital River, Inc. ("DR") is in receipt of a complaint from a customer regarding the customer's purchase of a three products. The customer believes they experienced shipping delays as two of the products were on backorder, which did not...
allow any of the items to ship. As such, the customer wishes to receive the two backordered products separately so that the other product may be shipped. Additionally, the customer requests a full refund for all three products and expedited shipping on all of them.
By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet. DR customer service has located the customer's order. In speaking with the warehouse, DR customer service has confirmed that the backordered items are out of stock. As such they have cancelled the two backordered products off of the customer's order to allow the remaining product to ship.
DR customer service has issued a full refund so the customer will receive the remaining product for free. This refund will be processed once the product is shipped. DR customer services has also expedited the shipping on the product so the customer can receive it as soon as possible.
DR apologizes for any inconvenience experienced by the customer.
Sincerely,
Digital River, Inc.
Initial Consumer Rebuttal /* (3000, 7, 2014/04/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Firstly, you at the Revdex.com are my heroes. I was losing my sanity dealing with this abysmal company for over one month. I cannot express gratitude enough, and I only hope that you never need to deal with Digital River after my case is closed.
Regarding the response, I'm mostly happy with the response, however there is one part that isn't true. (Below)
The company, Digital River, said in the response "DR customer service has issued a full refund so the customer will receive the remaining product for free. This refund will be processed once the product is shipped. DR customer services has also expedited the shipping on the product so the customer can receive it as soon as possible."
However, in reality, I received a refund in the amount of $34.33. This is hardly the value of the product and not the "full refund" described in the title.
Thank you so much again. I could never have gotten this far without you. I'm still livid that I lost 40 days of my life dealing with this, when they could have just checked with the warehouse a month ago, but I'm happy your service were here for people like me.
Initial Business Response /* (1000, 5, 2014/09/11) */
Digital River, Inc. ("DR") is in receipt of a complaint from a customer regarding the customer's purchase of a product and a subsequent automatic renewal of the product. The complaint states that the customer believes they did not...
approve of the renewal. As such, the customer requests a full refund for the purchase price of the automatic renewal.
By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet. DR customer service has located the renewal order and has issued a full refund for that order. The customer can expect to see this reflected in their account in the next 3-5- business days.
DR apologizes for any inconvenience experienced by the customer.
Sincerely,
Digital River, Inc.
Initial Business Response /* (1000, 5, 2015/07/28) */
Digital River, Inc. ("DR") is in receipt of a complaint from a customer regarding a charge to the customer's credit card. The complaint states that the customer believes there was an unauthorized charge placed to the customer's credit...
card totaling $52.74. As such, the customer requests a refund.
By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet.
DR customer service has been unable to locate a charge with the information provided. DR customer service has reached out to the customer asking for a copy of their statement in an effort to further assist in locating the order/charge and processing a refund. DR customer service asks that the customer provide further information.
DR apologizes for any inconvenience experienced by the customer.
Sincerely,
Digital River, Inc.
Initial Consumer Rebuttal /* (3000, 7, 2015/08/06) */
I did not yet send them a copy of my statement as I do not know how to do that through the computer. I will communicate this to them and send them a copy in the mail. Thank you
Final Business Response /* (4000, 9, 2015/08/13) */
Digital River, Inc. ("DR") is in receipt of a counter-complaint from a customer regarding a charge to the customer's credit card. The original complaint states that the customer believes there was an unauthorized charge placed to the customer's credit card totaling $52.74, and therefore, the customer has requested a refund. DR customer service had been unable to locate a charge with the information provided. DR customer service has reached out to the customer asking for a copy of their statement in an effort to further assist in locating the order/charge. The counter-complaint states that the customer has not sent a copy of the statement via the computer, but would follow up with DR as well as send a copy of the statement in the mail.
By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet.
DR customer service is waiting for the customer's statement to arrive in the mail, as indicated by the customer in the counter-complaint, and will proceed accordingly when the statement arrives.
DR apologizes for any inconvenience experienced by the customer.
Sincerely,
Digital River, Inc.
Initial Business Response /* (1000, 5, 2015/01/29) */
Digital River, Inc. ("DR") is in receipt of a complaint from a customer regarding the customer's purchase of a product and a subsequent automatic renewal of that product. The complaint states that the customer believes they did not...
authorize the renewal. As such, the customer requests a full refund for the purchase price of the automatic renewal.
By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet.
DR customer service has located the customer's order. DR customer service has processed a refund for the full amount of the auto renewal price. The customer can expect to see this reflected in their account within the next 3-5 business days. Additionally, DR customer service has turned off the auto renewal function so that there will be no future charges for this product.
DR apologizes for any inconvenience experienced by the customer.
Sincerely,
Digital River, Inc.
Initial Business Response /* (1000, 5, 2014/04/16) */
Digital River, Inc. ("DR") is in receipt of a complaint from a customer regarding the customer's purchase of an ebook. The complaint states that the customer believes the ebook did not function as intended. As such, the customer...
requests a refund for the purchase price.
By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet.
DR customer service has been unable to determine which order is to be refunded with the information provided by the customer. DR asks that the customer provide further information regarding this order, including: the original order number and name of the ebook purchased. Once the order can be located, DR would be happy to refund the customer for the purchase price.
DR apologizes for any inconvenience experienced by the customer.
Sincerely,
Digital River, Inc.
Initial Business Response /* (1000, 5, 2015/01/29) */
Digital River, Inc. ("DR") is in receipt of a complaint from a customer regarding the customer's purchase of a product and a subsequent automatic renewal of that product. The complaint states that the customer believes they cancelled...
such auto renewal and that the customer was still charged for the auto renewal. As such, the customer requests a full refund for the purchase price of the automatic renewal.
By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet.
DR customer service has issued a refund for the full renewal price. The customer can expect to see this reflected in their account in the next 3-5 business days. Additionally, DR customer service has cancelled the automatic renewal subscription for this product so that the customer will not be charged again.
DR apologizes for any inconvenience experienced by the customer.
Sincerely,
Digital River, Inc.
Initial Business Response /* (1000, 7, 2014/10/22) */
Digital River, Inc. ("DR") is in receipt of a complaint from a customer regarding the customer's purchase of a product. The complaint states that the customer believes they ordered an item, which was out of stock and subsequently have...
not received their product. As such, the customer requests that the product be delivered to them.
By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet.
DR customer service has been unable to locate any orders with the information provided by the customer. DR asks that the customer provide further information regarding this order, including: the original order number and email address under which the order was placed. Once the order can be located, DR would be happy to refund the customer for the renewal price.
DR apologizes for any inconvenience experienced by the customer.
Sincerely,
Digital River, Inc.
Initial Business Response /* (1000, 5, 2014/04/02) */
Digital River, Inc. ("DR") is in receipt of a complaint from a customer regarding the customer's purchase of a product. The customer believes that he received the incorrect product. The customer states that he tried to obtain a refund...
for the product and free shipping for the correct product, but has been unable to obtain free shipping for the correct product.
By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet. DR customer service has located the order placed by the customer on February 7th, 2014 and has processed a refund for the shipping amount. The customer can expect to see this reflected in his account within 3-5 business days.
DR apologizes for any inconvenience experienced by the customer.
Sincerely,
Digital River, Inc.
Initial Business Response /* (1000, 5, 2015/05/13) */
This person has the wrong MyCommerce. They need mycommerce.com (a digital river company) . We are mycommerce.net (private company in Santa Monica)
Final Business Response /* (1000, 16, 2015/05/28) */
Digital River, Inc. ...
("DR") is in receipt of a complaint from a customer regarding a product. The complaint states that the product did not function as advertised. The customer believes that their key was deleted and therefore has been unable to use their product. As such, the customer requests a new key.
By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet. DR customer service has requested a new key for the customer. The key was given to the customer through their provided email.
DR apologizes for any inconvenience experienced by the customer.
Sincerely,
Digital River, Inc.