Initial Business Response /* (1000, 5, 2014/08/28) */
Digital River, Inc. ("DR") is in receipt of a complaint from a customer regarding the customer's purchase of two product. The complaint states that the customer believes that they incorrectly ordered two of the same product and that the...
customer has not been able to obtain a refund. As such, the customer requests a full refund for the purchase price of the second product.
By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet.
DR customer service has sent the customer an elabel to the email address in which the customer provided to purchase the products. Once the product is sent and the warehouse has received the product, a refund for the second product will be processed.
DR apologizes for any inconvenience experienced by the customer.
Sincerely,
Digital River, Inc.
Initial Business Response /* (1000, 7, 2014/04/14) */
Digital River, Inc. ("DR") is in receipt of a complaint from a customer regarding the customer's purchase of a product. The complaint states that the customer believes he requested to cancel his order, as it was on backorder. The...
customer believes he was informed that his order could not be cancelled. As such, the customer wishes to cancel the order.
By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet. DR customer service has located the customer's order and cannot cancel it because it has already shipped and has already been fully processed.
In order to obtain a refund for this order, the customer must refuse delivery of the package and product must return to the warehouse before the refund can be processed. Please allow for 1-2 business days for FedEx to update the shipping progress once the order returns to the warehouse.
DR apologizes for any inconvenience experienced by the customer.
Sincerely,
Digital River, Inc.
Initial Consumer Rebuttal /* (3000, 11, 2014/04/15) */
I received a charge on my credit card today for $106.98. I got an email asking for my name and email address to get a return label. They have my full name and email and I had to reply with this info but still no return tag.
This company has now caused me to have an over draft and I need them to take the charge off and give me a return label for this item. If no answer before tomorrow I will be dropping this off at fed ex and telling them I refuse the package.
I need this company to step up and fix their error.
I received this email today:
Add star Square-Enix US CS Fri, Apr 11, 2014 at 7:12 AM
To: [redacted]
Reply Reply to all Forward Print Delete Show original
Dear [redacted],
Thank you for contacting the Square Enix online store.
We apologize for the inconvenience this issue has caused. Unfortunately,
the product that you ordered is still out of stock. Although we do not
have an estimated arrival date, we are working to obtain more stock as
soon as possible.
As soon as we receive your product, it will be promptly shipped and you
will receive a notification via email. Rest assured that we will not
charge your card until the product ships. Your patience is greatly
appreciated.
Sincerely,
[redacted]
Square Enix online store
Customer Service
[redacted]@digitalriver.com
Email ID: XXXXXXXX
I replied again for them to cancel. This rep was the first one that actually did their job and I received a cancellation request. Also note in that email it states the item is backordered.
Then I get this email:
Add star [redacted]@digitalriver.com Fri, Apr 11, 2014 at 11:51 AM
To: [redacted]@gmail.com
Reply Reply to all Forward Print Delete Show original
Dear [redacted],
Thank you for ordering from Square-Enix, Inc. on March 1, 2014. The following product(s) have shipped. If you paid by credit card, your credit card has now been charged.
Product SKU: XXXXX
Product Name: FINAL FANTASY(r) XIV: A Realm RebornTM Collector's Edition (PS4)
Qty Shipped: 1
Tracking Number: XXXXXXXXXXXX
Shipment and Billing Details:
Order Number: XXXXXXXXXX
Order Date: March 1, 2014
Tracking URL:
If you have questions about your order, please visit: store.na.square-enix.com/orders
Please note: This email message was sent from a notification-only address that cannot accept incoming email. Please do not reply to this message.
Sincerely,
Square-Enix, Inc. Customer Service
store.na.square-enix.com/orders
I removed my address but can provide the email in full if I need to. This was after 5+ reps told me over the phone and through email that this item was backordered. That's why I purchased it from another company.
I got this email next:
Dear [redacted],
Thank you for ordering from Square-Enix, Inc. At your request, a return has been initiated. Your request to return items ordered will expire in 30 days. You must follow the instructions below before your request expires. We cannot issue a refund before these instructions are followed.
Each product must be received at its correct corresponding address in order for us to process your refund. In the event that you are returning multiple products, you may be required to send items to different addresses. Products being returned to the same address may be shipped together.
Please note that ONLY UNOPENED PRODUCTS are eligible for a refund. Open products will not be refunded and will not be sent back to you.
Please read carefully to ensure that each product is returned to the correct location. Once the product is received, your refund should appear within 5-7 business days.
Return Request Details:
Order Number: XXXXXXXXXX
Order Date: March 1, 2014
Reply Due By: May 11, 2014
Products to Return: Product: FINAL FANTASY(r) XIV: A Realm RebornTM Collector's Edition (PS4)
Quantity: 1
DSS
Returns Processing
RMA #
[redacted]
[redacted]
MN XXXXX
US
If you have questions about your order, please visit http://store.na.square-enix.com/store/sqenixus/help
Please note: This email message was sent from a notification-only address that cannot accept incoming email. Please do not reply to this message.
Sincerely,
Square-Enix, Inc. Customer Service
http://store.na.square-enix.com/store/sqenixus/help
I will not be home to refuse this item. Because I was told it was not in stock repeatedly I did not expect a delivery on this date. I am willing to return this to them. But I want a return label because I should not have to pay because no one at that company did their job.
Final Business Response /* (4000, 16, 2014/04/22) */
Digital River, Inc. ("DR") is in receipt of a counter-complaint from a customer regarding the customer's purchase of a product. The complaint states that the customer believes the product was returned to the warehouse, as instructed, but believes that they have not received a refund.
By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet. DR customer service has located the product in the warehouse and has issued a refund for the full amount. The customer can expect to see this reflected in their account within 3-5 business days.
DR apologizes for any inconvenience experienced by the customer.
Sincerely,
Digital River, Inc.
Final Consumer Response /* (4200, 14, 2014/04/21) */
I hadn't heard back from the company about getting a return label so I went ahead and sent the item back. I sent it FedEx just like it was sent to me. The tracking number was: XXXXXXXXXXXX
They received it on Thursday but still have not heard anything from them about receiving it back or giving me my refund. The package was not opened and everything was sent back as I received it. It should not take this long to hear back about a refund because of their mistake.
I need information on my refund ASAP.
Initial Business Response /* (1000, 5, 2015/04/16) */
Digital River, Inc. ("DR") is in receipt of a complaint from a customer regarding the purchase of a product. The complaint states that the customer believes they received a used product. As such, the customer requests a new...
product.
By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet. DR customer service reached out to the reseller, Blackberry and Blackberry has opted to take ownership of this issue. Blackberry customer service will reach out to the customer to assist in correcting the issue.
DR apologizes for any inconvenience experienced by the customer.
Sincerely,
Digital River, Inc.
Initial Business Response /* (1000, 5, 2014/05/27) */
Digital River, Inc. ("DR") is in receipt of a complaint from a customer regarding the customer's purchase of a product. The complaint states that the customer believes the product did not function as advertised and has not been able to...
use the product. As such, the customer requests a full refund for the purchase price.
By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet. DR customer service has located the order placed on March 27, 2013. DR customer service has issued a full refund for the purchase price. The customer can expect to see this reflected in her account in the next 3-5 business days.
DR apologizes for any inconvenience experienced by the customer.
Sincerely,
Digital River, Inc.
Initial Consumer Rebuttal /* (3000, 7, 2014/06/02) */
I have not received the refund yet. My concern is that my debit card expired last November and I have a new one right now.
Final Business Response /* (4000, 9, 2014/06/11) */
Digital River, Inc. ("DR") is in receipt of a counter-complaint from a customer regarding the customer's purchase of a product. The complaint states that the customer believes the product did not function as advertised and has not been able to use the product. As such, the customer requests a full refund for the purchase price.
By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet. DR customer service has located the order placed on March 27, 2013. DR customer service records show that a refund was issued on May 28, 2014 for $29.99. The customer should provide this information to their bank to confirm its receipt.
DR apologizes for any inconvenience experienced by the customer.
Sincerely,
Digital River, Inc.
Initial Business Response /* (1000, 5, 2015/01/21) */
Digital River, Inc. ("DR") is in receipt of a complaint from a customer regarding the customer's purchase of a product and subsequent cancellation of such product. As such, the customer requests a refund for the purchase price.
By...
way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet.
DR only provides online payment processing services for Samsung Electronics America. Per DR's contract with Samsung Electronics America, DR is contractually prohibited from handling any of Samsung's customer service. Therefore, DR cannot provide customer service assistance (refund, replacement product, etc.) to the customer. Only Samsung Electronics America can assist with this request.
DR apologizes for any inconvenience experienced by the customer.
Sincerely,
Digital River, Inc.
Initial Consumer Rebuttal /* (3000, 7, 2015/01/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
If they can't handle refund, then also should not handle charge, so drop it. Looks to me like dodging their responsibility. DR is the one who started this whole thing by falsely alleging the product was delivered whereas their own reference to AGS delivery shows this is not so. Also, the billing entity is GR.
Final Business Response /* (4000, 9, 2015/01/28) */
Digital River, Inc. ("DR") is in receipt of a counter- complaint from a customer regarding the customer's purchase of a product and subsequent cancellation of such product. As such, the customer requests a refund for the purchase price.
By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet.
DR only provides online payment processing services for Samsung Electronics America. Per DR's contract with Samsung Electronics America, DR is contractually prohibited from handling any of Samsung's customer service. Therefore, DR cannot provide customer service assistance (refund, replacement product, etc.) to the customer. Only Samsung Electronics America can assist with this request.
Customer Service URL: [redacted]
Customer Services Phone: XXX-XXX-XXXX
Hours: 9AM-9PM, 7 days/week
DR apologizes for any inconvenience experienced by the customer.
Sincerely,
Digital River, Inc.
Initial Business Response /* (1000, 5, 2014/09/18) */
Digital River, Inc. ("DR") is in receipt of a complaint from a customer regarding the customer's purchase of a product. The customer believes the product did not function as advertised. The complaint also states that the customer...
believes they have been unable to obtain a refund for the product. As such, the customer requests a refund for the product.
By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their product on the internet.
Per DR's contract with [redacted], DR does not handle any of [redacted]'s technical support and therefore has no information about any customer contacts regarding this order. As such, DR customer service has opted to issue a refund for the purchase price. The customer can expect to see this reflected in their account within the next 3-5 business days.
DR apologizes for any inconvenience experienced by the customer.
Sincerely,
Digital River, Inc.
Initial Business Response /* (1000, 5, 2014/05/21) */
Digital River, Inc. ("DR") is in receipt of a complaint from a customer regarding the customer's purchase of a software product. The complaint states that the customer believes the software product did not function as advertised and has...
not been able to use the product. As such, the customer requests a full refund for the purchase price.
By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet. DR customer service has located the order. DR customer service records indicate that a refund was processed on May 15, 2014. The customer can expect to see this reflected in their account 5-7 business days from that date.
DR apologizes for any inconvenience experienced by the customer.
Sincerely,
Digital River, Inc.
Initial Business Response /* (1000, 5, 2015/03/24) */
Digital River, Inc. ("DR") is in receipt of a complaint from a customer regarding the customer's purchase of a product. The complaint states that the customer believes the product did not function as advertised and that the customer has...
not been able to obtain a refund. As such, the customer requests a full refund for the purchase price.
By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet. DR customer service has located the customer's order. Per DR customer service records a refund was issued to the customer's Paypal account on February 18, 2015 for the full purchase price.
DR apologizes for any inconvenience experienced by the customer.
Sincerely,
Digital River, Inc.
Initial Business Response /* (1000, 5, 2014/03/17) */
Digital River, Inc. ("DR") is in receipt of a complaint from a customer regarding the customer's belief that there were fraudulent charges the customer's card. The customer believes that three transactions were processed on her card to...
purchase a software subscription, which the customer believes she did not place. Additionally, the customer believes she has not been able to secure a refund for these funds. As such, the customer requests that the charges she believes were fraudulent be refunded to her account.
By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet. DR customer service has not been provided with enough information to locate these charges, nor have they been able to get ahold of the customer via the phone number provided in customer service records. DR customer service requests that the customer provide a phone number and the best time of the day that the customer may be reached.
DR apologizes for any inconvenience experienced by the customer.
Sincerely,
Digital River, Inc.
Initial Business Response /* (1000, 5, 2014/06/02) */
Digital River, Inc. ("DR") is in receipt of a complaint from a customer regarding the customer's purchase of two products. The complaint states that the customer believes the products did not ship correctly, and that his refund for the...
first order was delayed. As such, the customer requests a full refund for his second order.
By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet. DR customer service has located the first order placed on May 19th, 2014. DR customer service records indicate that the customer received a refund for the product not received with this order.
DR customer services located the second order placed on Mary 21st, 2014. DR customer service records show the customer later tried to cancel this order, but it had already been shipped by the warehouse. If the customer would like a refund for his second order, he will need to refuse its delivery, or return it if already accepted. A refund will be issued by DR customer service once the product is received by the warehouse.
DR apologizes for any inconvenience experienced by the customer.
Sincerely,
Digital River, Inc.
I bought a DVD creator program, Wondershare, and a VPN setup program from Digital River, Inc. They double billed me for both, then said they had no record of my orders. I had all necessary information to log-in but the information was not recognized. They gave me the run-around, kept promising refunds but nothing happened, even though I had the bank statement showing the double billing which I sent to them. I think this business is fraudulent and customers should be warned not to use them.
Initial Business Response /* (1000, 7, 2014/06/26) */
Digital River, Inc. ("DR") is in receipt of a counter-complaint from a customer regarding the customer's purchase of a product. The complaint states that the customer believes they did not receive a complete refund. As such, the customer...
requests a full refund for the purchase price.
By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet. DR customer service was unable to issue a refund via a wire transfer due to the age of the order. DR customer service has reached out to the customer to issue the refund via a physical check. Checks may take up to 6-8 weeks to process.
DR apologizes for any inconvenience experienced by the customer.
Sincerely,
Digital River, Inc.
Initial Consumer Rebuttal /* (3000, 9, 2014/06/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I dispute what the business says. I did NOT place an order. Digital River fraudulently used my credit card for an order 3 years after I provided my credit card information. This is NOT a product refund, this is a refund because they FRAUDULENTLY used my credit card number for a transaction I never approved.
They SAY they are issuing a refund check but I have received nothing. Until I receive a full refund and have it in my hand, I still have a problem with the company.
In addition, they have made no effort to compensate me for the HOURS of time I have spent trying to resolve this issue and the change of credit card number I have had to have done TWICE. An email apology will not do it. I want a personal letter from the president or CEO of the company apologizing for the FRAUDULENT use of my card and promising that they will delete my credit card information from their system.
Final Business Response /* (4000, 11, 2014/07/07) */
Digital River, Inc. ("DR") is in receipt of a second counter-complaint from a customer regarding the customer's purchase of a product. The complaint states that the customer believes they did not receive a complete refund. As such, the customer requests a full refund for the purchase price.
By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet. DR customer service was unable to issue a refund via a wire transfer due to the age of the order. DR customer service has reached out to the customer to issue the refund via a physical check. The check is currently processing, however, checks may take up to 6-8 weeks to process. DR is unable to compensate the customer for their time.
DR apologizes for any inconvenience experienced by the customer.
Sincerely,
Digital River, Inc.
Initial Business Response /* (1000, 5, 2014/09/25) */
Digital River, Inc. ("DR") is in receipt of a complaint from a customer regarding the customer's purchase of a product. The complaint states that the customer believes the product did not function as advertised and that the customer has...
not been able to obtain a full refund. As such, the customer requests a full refund for the remaining amount.
By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet.
DR customer service has located the customer's order and has issued a refund for the remaining amount. The customer can expect to see this reflected in their account within the next 5-7 business days. If the customer would like to see a breakdown of their order the customer's email confirmation has a link to the invoice, which lists the pricing breakdown for the order.
DR apologizes for any inconvenience experienced by the customer.
Sincerely,
Digital River, Inc.
Initial Business Response /* (1000, 5, 2016/02/01) */
Digital River, Inc. ("DR") is in receipt of a complaint from a customer regarding the customer's receipt of unwanted emails. The complaint states that the customer believes the customer has continued to receive unwanted political...
emails, despite repeated attempts to stop the emails. The customer requests the emails stop permanently.
By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet.
DR customer service records indicate that these emails were through Blue Hornet, an email marketing software solution company which was previously owned by Digital River. We have provided them the information for your complaint to have your information removed. Please be aware that [email protected] is not a valid email address. If you have any further issues with these emails, we recommend that you work with Blue Hornet directly. Their contact information can be found through their corporate website: http://www.bluehornet.com/contact-us/
DR apologizes for any inconvenience experienced by the customer.
Sincerely,
Digital River, Inc.
Initial Consumer Rebuttal /* (3000, 7, 2016/02/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Whether the abuse emails emanated from Blue Hornet or Digitalriver is irrelevant, the fact is, every email was forwarded through the ISP "Digitalriver" which makes it incumbent on Digitalriver to abide by there own TOU (Terms of Use) See below:
No-Spam Policy. DRT will not tolerate the sending of Spam. Client and its Advertisers and Affiliates must fully comply at all times with DRT's Spam policies located at HYPERLINK "http://www.directtrack.com/spam_policy.pdf" http://www.directtrack.com/spam_policy.pdf . Client must immediately terminate any Advertiser or Affiliate found to be in violation of this policy by either Client or DRT. Client will be in violation of this policy if Client sends unsolicited mailings using any portion or feature of the DRT Service, or if Client allows its Advertisers or Affiliates to send unsolicited mailings. Violation of this policy is terms for immediate termination and DRT's refusal of future use of the DRT Service. There shall be no exceptions to this clause.
Digitalriver was the final ISP and therefore: need to take responsibility with assurances
that they "Digitalriver" have taken appropriate action against the sender of the e-mail per their TOU!
I am rejecting this response because:
I am not asking, nor did I ever ask, for a refund. I am asking for the product that was paid for to be shipped.
Not only do I believe the statement made regarding HTC's customer service to be false based on the hours I've spent dealing with customer service (calling the phone number on HTC's web portal versus calling the number on Digital River's web portal has me talking to the same people, all their webforms are identical as well), but that is entirely irrelevant. Digital River was the company with which the order was placed and payment tendered, my purchase order confirmation indicates that " DR GlobalTech. is the authorized reseller and merchant of the products and services offered within this store."
Digital River is a reseller that operates the digital storefront, took the order, and received payment (can confirm with bank records that payment was tendered directly to "Digital River Inc"), their own order confirmation states that they are the ones responsible for the order. The details of their contractual relationship with HTC are an internal matter that has no bearing on their responsibility to provide the product/service that I paid them for.
DR GlobalTech. is the authorized reseller and merchant of the products and services offered within this store.
DR GlobalTech. is the authorized reseller and merchant of the products and services offered within this store.
DR GlobalTech. is the authorized reseller and merchant of the products and services offered within this store.
Initial Business Response /* (1000, 5, 2015/07/14) */
Digital River ("DR") is in receipt of a complaint from a customer regarding the customer's purchase of a software product. The complaint states that the customer believes they did not receive the product. As such, the customer requests...
a full refund.
By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet.
DR customer service will need to verify that any refund issued is for the correct order. DR customer service asks that the customer provide the order number or the name of the product purchased so that the exact order may be located. Once the order can be located, DR would be happy to refund the customer's order.
DR apologizes for any inconvenience experienced by the customer.
Sincerely,
Digital River, Inc.
Initial Consumer Rebuttal /* (2000, 7, 2015/07/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The product key was sent via email.
Initial Business Response /* (1000, 5, 2015/03/24) */
Digital River, Inc. ("DR") is in receipt of a complaint from a customer regarding charges made to their account. The complaint states that the customer believes they were incorrectly charged by DR.
By way of reference, DR provides...
outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet.
DR customer service has been unable to locate the customer's charges with the information provided and asks that the customer provide further information regard the customer's complaint. Specifically, for each charge the customer should provide the descriptors on their statements, the amounts that were charged and the dates the charges were processed.
DR apologizes for any inconvenience experienced by the customer.
Sincerely,
Digital River, Inc.
Initial Consumer Rebuttal /* (3000, 7, 2015/03/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
2/2/2014 dri spyhunter category hobbies 43.29
2/2/2014 second identical charge, same category and price
1/9/2015 DRI avast category recreation 75.75
3/25/2014 Dri Spyhunter minneto category recreation 75.75
8/10/2014 dri spyhunter minneto category recreation 43.29
1/14/2014 dri avast software category computer 37.88
2/8/2014 dri spyhunter category hobbies 32.46
Final Business Response /* (4000, 12, 2015/04/06) */
Digital River, Inc. ("DR") is in receipt of a complaint from a customer regarding the customer's purchase of several products. The complaint states that the customer is unsure as to what product were purchased.
By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet. Digital River has located the follow order placed by the customer:
Two identical purchases were made for the same product on Feb. 2nd, 2014 titled dri spyhunter for $43.29, by Enigma Software Group USA, SpyHunter Renewal
March 25th, 2014 titled Dri Spyhunter minneto fir $75.75, by Enigma Software Group USA, LLC , SpyHunter & RegHunter
Aug. 10th, 2014 titled dri spyhunter minneto, for $43.29 by Enigma Software Group USA, SpyHunter Renewal
Jan. 14th, 2014 titled dri avast software, for $37.88, by Avast, avast! Pro Antivirus - 1 PC, 1 Year
Feb. 8th, 2014 titled dri spyhunter, for $32.46, by Enigma Software Group USA, LLC, RegHunter Renewal
Digital River has no record of a January 1st, 2015 purchase for $75.75. If the customer checks the amount and date, customer service may be able to verify the purchase.
DR apologizes for any inconvenience experienced by the customer.
Sincerely,
Digital River, Inc.
Initial Business Response /* (4000, 8, 2015/04/02) */
Digital River, Inc. ("DR") is in receipt of a complaint from a customer regarding the customer's purchase of a product. The complaint states that the customer believes the product can longer be used. As such, the customer requests a...
refund for the purchase price.
By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet.
DR customer service has located the customer's order and has processed a refund for the full amount. The customer can expect this amount to be reflected in their account in 3-5 business days.
DR apologizes for any inconvenience experienced by the customer.
Sincerely,
Digital River, Inc.
Final Consumer Response /* (3000, 6, 2015/03/30) */
I would settle for the option of being able to store the software on an external drive for continued use if that option exist in lieu of refund. If product can be used independently without having to use TDMORE website to re-install if/when my computer goes down. If this is not possible, then a refund is required-since I as a customer cannot rely on TDMORE to maintain their website and keep it up when it becomes necessary to re-install the product and it cant be done by any other means. It is my desire to keep the software-but only if I can use it without having to rely on TDMORE to continue to use it! TDMORE cant seem to keep their website active and I don't want to have to go through this for something I spent money for.
Initial Business Response /* (1000, 5, 2014/04/30) */
Digital River, Inc. ("DR") is in receipt of a complaint from a customer regarding the customer's purchase of a product. The complaint states that the customer believes that they requested a refund shortly after the product had been...
purchased. However, the customer also believes that this refund has not yet been processed. As such, the customer requests a full refund for the product.
By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet.
DR customer service has located the customer's order. Per DR customer service records a refund is already being processed for this product. The customer can expect to see this reflected in their account in 5-7 business days.
DR apologizes for any inconvenience experienced by the customer.
Sincerely,
Digital River, Inc.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
My complaint is resolved.
However, the basic problem is the Company software acceptance/rejection needs revision.
Otherwise the Company will continue to cause problems for potential customers. Also their software didn't solve my problem.
Initial Business Response /* (1000, 5, 2014/08/28) */
Digital River, Inc. ("DR") is in receipt of a complaint from a customer regarding the customer's purchase of two product. The complaint states that the customer believes that they incorrectly ordered two of the same product and that the...
customer has not been able to obtain a refund. As such, the customer requests a full refund for the purchase price of the second product.
By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet.
DR customer service has sent the customer an elabel to the email address in which the customer provided to purchase the products. Once the product is sent and the warehouse has received the product, a refund for the second product will be processed.
DR apologizes for any inconvenience experienced by the customer.
Sincerely,
Digital River, Inc.
Initial Business Response /* (1000, 7, 2014/04/14) */
Digital River, Inc. ("DR") is in receipt of a complaint from a customer regarding the customer's purchase of a product. The complaint states that the customer believes he requested to cancel his order, as it was on backorder. The...
customer believes he was informed that his order could not be cancelled. As such, the customer wishes to cancel the order.
By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet. DR customer service has located the customer's order and cannot cancel it because it has already shipped and has already been fully processed.
In order to obtain a refund for this order, the customer must refuse delivery of the package and product must return to the warehouse before the refund can be processed. Please allow for 1-2 business days for FedEx to update the shipping progress once the order returns to the warehouse.
DR apologizes for any inconvenience experienced by the customer.
Sincerely,
Digital River, Inc.
Initial Consumer Rebuttal /* (3000, 11, 2014/04/15) */
I received a charge on my credit card today for $106.98. I got an email asking for my name and email address to get a return label. They have my full name and email and I had to reply with this info but still no return tag.
This company has now caused me to have an over draft and I need them to take the charge off and give me a return label for this item. If no answer before tomorrow I will be dropping this off at fed ex and telling them I refuse the package.
I need this company to step up and fix their error.
I received this email today:
Add star Square-Enix US CS Fri, Apr 11, 2014 at 7:12 AM
To: [redacted]
Reply Reply to all Forward Print Delete Show original
Dear [redacted],
Thank you for contacting the Square Enix online store.
We apologize for the inconvenience this issue has caused. Unfortunately,
the product that you ordered is still out of stock. Although we do not
have an estimated arrival date, we are working to obtain more stock as
soon as possible.
As soon as we receive your product, it will be promptly shipped and you
will receive a notification via email. Rest assured that we will not
charge your card until the product ships. Your patience is greatly
appreciated.
Sincerely,
[redacted]
Square Enix online store
Customer Service
[redacted]@digitalriver.com
Email ID: XXXXXXXX
I replied again for them to cancel. This rep was the first one that actually did their job and I received a cancellation request. Also note in that email it states the item is backordered.
Then I get this email:
Add star [redacted]@digitalriver.com Fri, Apr 11, 2014 at 11:51 AM
To: [redacted]@gmail.com
Reply Reply to all Forward Print Delete Show original
Dear [redacted],
Thank you for ordering from Square-Enix, Inc. on March 1, 2014. The following product(s) have shipped. If you paid by credit card, your credit card has now been charged.
Product SKU: XXXXX
Product Name: FINAL FANTASY(r) XIV: A Realm RebornTM Collector's Edition (PS4)
Qty Shipped: 1
Tracking Number: XXXXXXXXXXXX
Shipment and Billing Details:
Order Number: XXXXXXXXXX
Order Date: March 1, 2014
Tracking URL:
If you have questions about your order, please visit: store.na.square-enix.com/orders
Please note: This email message was sent from a notification-only address that cannot accept incoming email. Please do not reply to this message.
Sincerely,
Square-Enix, Inc. Customer Service
store.na.square-enix.com/orders
I removed my address but can provide the email in full if I need to. This was after 5+ reps told me over the phone and through email that this item was backordered. That's why I purchased it from another company.
I got this email next:
Dear [redacted],
Thank you for ordering from Square-Enix, Inc. At your request, a return has been initiated. Your request to return items ordered will expire in 30 days. You must follow the instructions below before your request expires. We cannot issue a refund before these instructions are followed.
Each product must be received at its correct corresponding address in order for us to process your refund. In the event that you are returning multiple products, you may be required to send items to different addresses. Products being returned to the same address may be shipped together.
Please note that ONLY UNOPENED PRODUCTS are eligible for a refund. Open products will not be refunded and will not be sent back to you.
Please read carefully to ensure that each product is returned to the correct location. Once the product is received, your refund should appear within 5-7 business days.
Return Request Details:
Order Number: XXXXXXXXXX
Order Date: March 1, 2014
Reply Due By: May 11, 2014
Products to Return: Product: FINAL FANTASY(r) XIV: A Realm RebornTM Collector's Edition (PS4)
Quantity: 1
DSS
Returns Processing
RMA #
[redacted]
[redacted]
MN XXXXX
US
If you have questions about your order, please visit http://store.na.square-enix.com/store/sqenixus/help
Please note: This email message was sent from a notification-only address that cannot accept incoming email. Please do not reply to this message.
Sincerely,
Square-Enix, Inc. Customer Service
http://store.na.square-enix.com/store/sqenixus/help
I will not be home to refuse this item. Because I was told it was not in stock repeatedly I did not expect a delivery on this date. I am willing to return this to them. But I want a return label because I should not have to pay because no one at that company did their job.
Final Business Response /* (4000, 16, 2014/04/22) */
Digital River, Inc. ("DR") is in receipt of a counter-complaint from a customer regarding the customer's purchase of a product. The complaint states that the customer believes the product was returned to the warehouse, as instructed, but believes that they have not received a refund.
By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet. DR customer service has located the product in the warehouse and has issued a refund for the full amount. The customer can expect to see this reflected in their account within 3-5 business days.
DR apologizes for any inconvenience experienced by the customer.
Sincerely,
Digital River, Inc.
Final Consumer Response /* (4200, 14, 2014/04/21) */
I hadn't heard back from the company about getting a return label so I went ahead and sent the item back. I sent it FedEx just like it was sent to me. The tracking number was: XXXXXXXXXXXX
They received it on Thursday but still have not heard anything from them about receiving it back or giving me my refund. The package was not opened and everything was sent back as I received it. It should not take this long to hear back about a refund because of their mistake.
I need information on my refund ASAP.
Initial Business Response /* (1000, 5, 2015/04/16) */
Digital River, Inc. ("DR") is in receipt of a complaint from a customer regarding the purchase of a product. The complaint states that the customer believes they received a used product. As such, the customer requests a new...
product.
By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet. DR customer service reached out to the reseller, Blackberry and Blackberry has opted to take ownership of this issue. Blackberry customer service will reach out to the customer to assist in correcting the issue.
DR apologizes for any inconvenience experienced by the customer.
Sincerely,
Digital River, Inc.
Initial Business Response /* (1000, 5, 2014/05/27) */
Digital River, Inc. ("DR") is in receipt of a complaint from a customer regarding the customer's purchase of a product. The complaint states that the customer believes the product did not function as advertised and has not been able to...
use the product. As such, the customer requests a full refund for the purchase price.
By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet. DR customer service has located the order placed on March 27, 2013. DR customer service has issued a full refund for the purchase price. The customer can expect to see this reflected in her account in the next 3-5 business days.
DR apologizes for any inconvenience experienced by the customer.
Sincerely,
Digital River, Inc.
Initial Consumer Rebuttal /* (3000, 7, 2014/06/02) */
I have not received the refund yet. My concern is that my debit card expired last November and I have a new one right now.
Final Business Response /* (4000, 9, 2014/06/11) */
Digital River, Inc. ("DR") is in receipt of a counter-complaint from a customer regarding the customer's purchase of a product. The complaint states that the customer believes the product did not function as advertised and has not been able to use the product. As such, the customer requests a full refund for the purchase price.
By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet. DR customer service has located the order placed on March 27, 2013. DR customer service records show that a refund was issued on May 28, 2014 for $29.99. The customer should provide this information to their bank to confirm its receipt.
DR apologizes for any inconvenience experienced by the customer.
Sincerely,
Digital River, Inc.
Initial Business Response /* (1000, 5, 2015/01/21) */
Digital River, Inc. ("DR") is in receipt of a complaint from a customer regarding the customer's purchase of a product and subsequent cancellation of such product. As such, the customer requests a refund for the purchase price.
By...
way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet.
DR only provides online payment processing services for Samsung Electronics America. Per DR's contract with Samsung Electronics America, DR is contractually prohibited from handling any of Samsung's customer service. Therefore, DR cannot provide customer service assistance (refund, replacement product, etc.) to the customer. Only Samsung Electronics America can assist with this request.
DR apologizes for any inconvenience experienced by the customer.
Sincerely,
Digital River, Inc.
Initial Consumer Rebuttal /* (3000, 7, 2015/01/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
If they can't handle refund, then also should not handle charge, so drop it. Looks to me like dodging their responsibility. DR is the one who started this whole thing by falsely alleging the product was delivered whereas their own reference to AGS delivery shows this is not so. Also, the billing entity is GR.
Final Business Response /* (4000, 9, 2015/01/28) */
Digital River, Inc. ("DR") is in receipt of a counter- complaint from a customer regarding the customer's purchase of a product and subsequent cancellation of such product. As such, the customer requests a refund for the purchase price.
By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet.
DR only provides online payment processing services for Samsung Electronics America. Per DR's contract with Samsung Electronics America, DR is contractually prohibited from handling any of Samsung's customer service. Therefore, DR cannot provide customer service assistance (refund, replacement product, etc.) to the customer. Only Samsung Electronics America can assist with this request.
Customer Service URL: [redacted]
Customer Services Phone: XXX-XXX-XXXX
Hours: 9AM-9PM, 7 days/week
DR apologizes for any inconvenience experienced by the customer.
Sincerely,
Digital River, Inc.
Initial Business Response /* (1000, 5, 2014/09/18) */
Digital River, Inc. ("DR") is in receipt of a complaint from a customer regarding the customer's purchase of a product. The customer believes the product did not function as advertised. The complaint also states that the customer...
believes they have been unable to obtain a refund for the product. As such, the customer requests a refund for the product.
By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their product on the internet.
Per DR's contract with [redacted], DR does not handle any of [redacted]'s technical support and therefore has no information about any customer contacts regarding this order. As such, DR customer service has opted to issue a refund for the purchase price. The customer can expect to see this reflected in their account within the next 3-5 business days.
DR apologizes for any inconvenience experienced by the customer.
Sincerely,
Digital River, Inc.
Initial Business Response /* (1000, 5, 2014/05/21) */
Digital River, Inc. ("DR") is in receipt of a complaint from a customer regarding the customer's purchase of a software product. The complaint states that the customer believes the software product did not function as advertised and has...
not been able to use the product. As such, the customer requests a full refund for the purchase price.
By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet. DR customer service has located the order. DR customer service records indicate that a refund was processed on May 15, 2014. The customer can expect to see this reflected in their account 5-7 business days from that date.
DR apologizes for any inconvenience experienced by the customer.
Sincerely,
Digital River, Inc.
Initial Business Response /* (1000, 5, 2015/03/24) */
Digital River, Inc. ("DR") is in receipt of a complaint from a customer regarding the customer's purchase of a product. The complaint states that the customer believes the product did not function as advertised and that the customer has...
not been able to obtain a refund. As such, the customer requests a full refund for the purchase price.
By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet. DR customer service has located the customer's order. Per DR customer service records a refund was issued to the customer's Paypal account on February 18, 2015 for the full purchase price.
DR apologizes for any inconvenience experienced by the customer.
Sincerely,
Digital River, Inc.
Initial Business Response /* (1000, 5, 2014/03/17) */
Digital River, Inc. ("DR") is in receipt of a complaint from a customer regarding the customer's belief that there were fraudulent charges the customer's card. The customer believes that three transactions were processed on her card to...
purchase a software subscription, which the customer believes she did not place. Additionally, the customer believes she has not been able to secure a refund for these funds. As such, the customer requests that the charges she believes were fraudulent be refunded to her account.
By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet. DR customer service has not been provided with enough information to locate these charges, nor have they been able to get ahold of the customer via the phone number provided in customer service records. DR customer service requests that the customer provide a phone number and the best time of the day that the customer may be reached.
DR apologizes for any inconvenience experienced by the customer.
Sincerely,
Digital River, Inc.
Initial Business Response /* (1000, 5, 2014/06/02) */
Digital River, Inc. ("DR") is in receipt of a complaint from a customer regarding the customer's purchase of two products. The complaint states that the customer believes the products did not ship correctly, and that his refund for the...
first order was delayed. As such, the customer requests a full refund for his second order.
By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet. DR customer service has located the first order placed on May 19th, 2014. DR customer service records indicate that the customer received a refund for the product not received with this order.
DR customer services located the second order placed on Mary 21st, 2014. DR customer service records show the customer later tried to cancel this order, but it had already been shipped by the warehouse. If the customer would like a refund for his second order, he will need to refuse its delivery, or return it if already accepted. A refund will be issued by DR customer service once the product is received by the warehouse.
DR apologizes for any inconvenience experienced by the customer.
Sincerely,
Digital River, Inc.
I bought a DVD creator program, Wondershare, and a VPN setup program from Digital River, Inc. They double billed me for both, then said they had no record of my orders. I had all necessary information to log-in but the information was not recognized. They gave me the run-around, kept promising refunds but nothing happened, even though I had the bank statement showing the double billing which I sent to them. I think this business is fraudulent and customers should be warned not to use them.
Initial Business Response /* (1000, 7, 2014/06/26) */
Digital River, Inc. ("DR") is in receipt of a counter-complaint from a customer regarding the customer's purchase of a product. The complaint states that the customer believes they did not receive a complete refund. As such, the customer...
requests a full refund for the purchase price.
By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet. DR customer service was unable to issue a refund via a wire transfer due to the age of the order. DR customer service has reached out to the customer to issue the refund via a physical check. Checks may take up to 6-8 weeks to process.
DR apologizes for any inconvenience experienced by the customer.
Sincerely,
Digital River, Inc.
Initial Consumer Rebuttal /* (3000, 9, 2014/06/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I dispute what the business says. I did NOT place an order. Digital River fraudulently used my credit card for an order 3 years after I provided my credit card information. This is NOT a product refund, this is a refund because they FRAUDULENTLY used my credit card number for a transaction I never approved.
They SAY they are issuing a refund check but I have received nothing. Until I receive a full refund and have it in my hand, I still have a problem with the company.
In addition, they have made no effort to compensate me for the HOURS of time I have spent trying to resolve this issue and the change of credit card number I have had to have done TWICE. An email apology will not do it. I want a personal letter from the president or CEO of the company apologizing for the FRAUDULENT use of my card and promising that they will delete my credit card information from their system.
Final Business Response /* (4000, 11, 2014/07/07) */
Digital River, Inc. ("DR") is in receipt of a second counter-complaint from a customer regarding the customer's purchase of a product. The complaint states that the customer believes they did not receive a complete refund. As such, the customer requests a full refund for the purchase price.
By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet. DR customer service was unable to issue a refund via a wire transfer due to the age of the order. DR customer service has reached out to the customer to issue the refund via a physical check. The check is currently processing, however, checks may take up to 6-8 weeks to process. DR is unable to compensate the customer for their time.
DR apologizes for any inconvenience experienced by the customer.
Sincerely,
Digital River, Inc.
Initial Business Response /* (1000, 5, 2014/09/25) */
Digital River, Inc. ("DR") is in receipt of a complaint from a customer regarding the customer's purchase of a product. The complaint states that the customer believes the product did not function as advertised and that the customer has...
not been able to obtain a full refund. As such, the customer requests a full refund for the remaining amount.
By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet.
DR customer service has located the customer's order and has issued a refund for the remaining amount. The customer can expect to see this reflected in their account within the next 5-7 business days. If the customer would like to see a breakdown of their order the customer's email confirmation has a link to the invoice, which lists the pricing breakdown for the order.
DR apologizes for any inconvenience experienced by the customer.
Sincerely,
Digital River, Inc.
Initial Business Response /* (1000, 5, 2016/02/01) */
Digital River, Inc. ("DR") is in receipt of a complaint from a customer regarding the customer's receipt of unwanted emails. The complaint states that the customer believes the customer has continued to receive unwanted political...
emails, despite repeated attempts to stop the emails. The customer requests the emails stop permanently.
By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet.
DR customer service records indicate that these emails were through Blue Hornet, an email marketing software solution company which was previously owned by Digital River. We have provided them the information for your complaint to have your information removed. Please be aware that [email protected] is not a valid email address. If you have any further issues with these emails, we recommend that you work with Blue Hornet directly. Their contact information can be found through their corporate website: http://www.bluehornet.com/contact-us/
DR apologizes for any inconvenience experienced by the customer.
Sincerely,
Digital River, Inc.
Initial Consumer Rebuttal /* (3000, 7, 2016/02/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Whether the abuse emails emanated from Blue Hornet or Digitalriver is irrelevant, the fact is, every email was forwarded through the ISP "Digitalriver" which makes it incumbent on Digitalriver to abide by there own TOU (Terms of Use) See below:
No-Spam Policy. DRT will not tolerate the sending of Spam. Client and its Advertisers and Affiliates must fully comply at all times with DRT's Spam policies located at HYPERLINK "http://www.directtrack.com/spam_policy.pdf" http://www.directtrack.com/spam_policy.pdf . Client must immediately terminate any Advertiser or Affiliate found to be in violation of this policy by either Client or DRT. Client will be in violation of this policy if Client sends unsolicited mailings using any portion or feature of the DRT Service, or if Client allows its Advertisers or Affiliates to send unsolicited mailings. Violation of this policy is terms for immediate termination and DRT's refusal of future use of the DRT Service. There shall be no exceptions to this clause.
Digitalriver was the final ISP and therefore: need to take responsibility with assurances
that they "Digitalriver" have taken appropriate action against the sender of the e-mail per their TOU!
I am rejecting this response because:
I am not asking, nor did I ever ask, for a refund. I am asking for the product that was paid for to be shipped.
Not only do I believe the statement made regarding HTC's customer service to be false based on the hours I've spent dealing with customer service (calling the phone number on HTC's web portal versus calling the number on Digital River's web portal has me talking to the same people, all their webforms are identical as well), but that is entirely irrelevant. Digital River was the company with which the order was placed and payment tendered, my purchase order confirmation indicates that " DR GlobalTech. is the authorized reseller and merchant of the products and services offered within this store."
Digital River is a reseller that operates the digital storefront, took the order, and received payment (can confirm with bank records that payment was tendered directly to "Digital River Inc"), their own order confirmation states that they are the ones responsible for the order. The details of their contractual relationship with HTC are an internal matter that has no bearing on their responsibility to provide the product/service that I paid them for.
DR GlobalTech. is the authorized reseller and merchant of the products and services offered within this store.
DR GlobalTech. is the authorized reseller and merchant of the products and services offered within this store.
DR GlobalTech. is the authorized reseller and merchant of the products and services offered within this store.
Initial Business Response /* (1000, 5, 2015/07/14) */
Digital River ("DR") is in receipt of a complaint from a customer regarding the customer's purchase of a software product. The complaint states that the customer believes they did not receive the product. As such, the customer requests...
a full refund.
By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet.
DR customer service will need to verify that any refund issued is for the correct order. DR customer service asks that the customer provide the order number or the name of the product purchased so that the exact order may be located. Once the order can be located, DR would be happy to refund the customer's order.
DR apologizes for any inconvenience experienced by the customer.
Sincerely,
Digital River, Inc.
Initial Consumer Rebuttal /* (2000, 7, 2015/07/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The product key was sent via email.
Initial Business Response /* (1000, 5, 2015/03/24) */
Digital River, Inc. ("DR") is in receipt of a complaint from a customer regarding charges made to their account. The complaint states that the customer believes they were incorrectly charged by DR.
By way of reference, DR provides...
outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet.
DR customer service has been unable to locate the customer's charges with the information provided and asks that the customer provide further information regard the customer's complaint. Specifically, for each charge the customer should provide the descriptors on their statements, the amounts that were charged and the dates the charges were processed.
DR apologizes for any inconvenience experienced by the customer.
Sincerely,
Digital River, Inc.
Initial Consumer Rebuttal /* (3000, 7, 2015/03/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
2/2/2014 dri spyhunter category hobbies 43.29
2/2/2014 second identical charge, same category and price
1/9/2015 DRI avast category recreation 75.75
3/25/2014 Dri Spyhunter minneto category recreation 75.75
8/10/2014 dri spyhunter minneto category recreation 43.29
1/14/2014 dri avast software category computer 37.88
2/8/2014 dri spyhunter category hobbies 32.46
Final Business Response /* (4000, 12, 2015/04/06) */
Digital River, Inc. ("DR") is in receipt of a complaint from a customer regarding the customer's purchase of several products. The complaint states that the customer is unsure as to what product were purchased.
By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet. Digital River has located the follow order placed by the customer:
Two identical purchases were made for the same product on Feb. 2nd, 2014 titled dri spyhunter for $43.29, by Enigma Software Group USA, SpyHunter Renewal
March 25th, 2014 titled Dri Spyhunter minneto fir $75.75, by Enigma Software Group USA, LLC , SpyHunter & RegHunter
Aug. 10th, 2014 titled dri spyhunter minneto, for $43.29 by Enigma Software Group USA, SpyHunter Renewal
Jan. 14th, 2014 titled dri avast software, for $37.88, by Avast, avast! Pro Antivirus - 1 PC, 1 Year
Feb. 8th, 2014 titled dri spyhunter, for $32.46, by Enigma Software Group USA, LLC, RegHunter Renewal
Digital River has no record of a January 1st, 2015 purchase for $75.75. If the customer checks the amount and date, customer service may be able to verify the purchase.
DR apologizes for any inconvenience experienced by the customer.
Sincerely,
Digital River, Inc.
Initial Business Response /* (4000, 8, 2015/04/02) */
Digital River, Inc. ("DR") is in receipt of a complaint from a customer regarding the customer's purchase of a product. The complaint states that the customer believes the product can longer be used. As such, the customer requests a...
refund for the purchase price.
By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet.
DR customer service has located the customer's order and has processed a refund for the full amount. The customer can expect this amount to be reflected in their account in 3-5 business days.
DR apologizes for any inconvenience experienced by the customer.
Sincerely,
Digital River, Inc.
Final Consumer Response /* (3000, 6, 2015/03/30) */
I would settle for the option of being able to store the software on an external drive for continued use if that option exist in lieu of refund. If product can be used independently without having to use TDMORE website to re-install if/when my computer goes down. If this is not possible, then a refund is required-since I as a customer cannot rely on TDMORE to maintain their website and keep it up when it becomes necessary to re-install the product and it cant be done by any other means. It is my desire to keep the software-but only if I can use it without having to rely on TDMORE to continue to use it! TDMORE cant seem to keep their website active and I don't want to have to go through this for something I spent money for.
Initial Business Response /* (1000, 5, 2014/04/30) */
Digital River, Inc. ("DR") is in receipt of a complaint from a customer regarding the customer's purchase of a product. The complaint states that the customer believes that they requested a refund shortly after the product had been...
purchased. However, the customer also believes that this refund has not yet been processed. As such, the customer requests a full refund for the product.
By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet.
DR customer service has located the customer's order. Per DR customer service records a refund is already being processed for this product. The customer can expect to see this reflected in their account in 5-7 business days.
DR apologizes for any inconvenience experienced by the customer.
Sincerely,
Digital River, Inc.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
My complaint is resolved.
However, the basic problem is the Company software acceptance/rejection needs revision.
Otherwise the Company will continue to cause problems for potential customers. Also their software didn't solve my problem.