Initial Business Response /* (1000, 5, 2015/02/03) */
Digital River, Inc. ("DR") is in receipt of a complaint from a customer regarding the customer's purchase of a product. The complaint states that the customer believes they refused the product upon delivery and that they have been...
unable to obtain a refund. As such, the customer requests a full refund for the purchase price.
By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet.
DR customer service has located the customer's order. DR customer service records show that a refund was issued on January 27th, 2015. However, on February 2nd, 2015, customer service records show that the customer issued a dispute for the full amount of the order via the customer's credit card. This caused an excessive refund of $90.00 to be posted back to the customer's card. In order for DR customer service to further assist the customer, the customer must reverse the dispute.
DR apologizes for any inconvenience experienced by the customer.
Sincerely,
Digital River, Inc.
Initial Consumer Rebuttal /* (3000, 7, 2015/02/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This has been a recurring issue with Digital River. I have purchased items that were not delivered in the past. When contacting Digital River regarding this, I'm told they will not refund or reship my item. As for the complaint put through on my cc, I had no choice but to do that as they refused to refund my money in a timely manner. Until Digital River supplies me with the figures I have paid for and not received in the past I will not drop my cc claim.
Final Business Response /* (4000, 12, 2015/02/26) */
Digital River ("DR") is in receipt of a second counter-complaint from a customer regarding the customer's purchase of a product. The complaint states that the customer believes they did not receive the product. As such, the customer requests a refund for purchase price.
By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet.
DR customer service has located the customer. Per customer service records the dispute has been reversed by the customer and a refund has been processed.
DR apologizes for any inconvenience experienced by the customer.
Sincerely,
Digital River, Inc.
Initial Business Response /* (1000, 5, 2014/11/14) */
Digital River, Inc. ("DR") is in receipt of a complaint from a customer regarding the customer's inability to receive a sale price for a product. The complaint states that the customer believes they were offered a sale price but have...
been unable to obtain such price for the product. As such, the customer requests that the sale price be applied for the product.
By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet. DR operates and maintains thousands of online stores. The customer must reply with the store in question as well as the product in question so that DR customer service may assist the customer with this request.
DR apologizes for any inconvenience experienced by the customer.
Sincerely,
Digital River, Inc.
Initial Business Response /* (1000, 5, 2015/02/03) */
Digital River, Inc. ("DR") is in receipt of a complaint from a customer regarding the customer's purchase of a product. The complaint states that the customer believes they refused the product upon delivery and that they have been...
unable to obtain a refund. As such, the customer requests a full refund for the purchase price.
By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet.
DR customer service has located the customer's order. DR customer service records show that a refund was issued on January 27th, 2015. However, on February 2nd, 2015, customer service records show that the customer issued a dispute for the full amount of the order via the customer's credit card. This caused an excessive refund of $90.00 to be posted back to the customer's card. In order for DR customer service to further assist the customer, the customer must reverse the dispute.
DR apologizes for any inconvenience experienced by the customer.
Sincerely,
Digital River, Inc.
Initial Consumer Rebuttal /* (3000, 7, 2015/02/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This has been a recurring issue with Digital River. I have purchased items that were not delivered in the past. When contacting Digital River regarding this, I'm told they will not refund or reship my item. As for the complaint put through on my cc, I had no choice but to do that as they refused to refund my money in a timely manner. Until Digital River supplies me with the figures I have paid for and not received in the past I will not drop my cc claim.
Final Business Response /* (4000, 12, 2015/02/26) */
Digital River ("DR") is in receipt of a second counter-complaint from a customer regarding the customer's purchase of a product. The complaint states that the customer believes they did not receive the product. As such, the customer requests a refund for purchase price.
By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet.
DR customer service has located the customer. Per customer service records the dispute has been reversed by the customer and a refund has been processed.
DR apologizes for any inconvenience experienced by the customer.
Sincerely,
Digital River, Inc.
Initial Business Response /* (1000, 5, 2014/11/14) */
Digital River, Inc. ("DR") is in receipt of a complaint from a customer regarding the customer's inability to receive a sale price for a product. The complaint states that the customer believes they were offered a sale price but have...
been unable to obtain such price for the product. As such, the customer requests that the sale price be applied for the product.
By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet. DR operates and maintains thousands of online stores. The customer must reply with the store in question as well as the product in question so that DR customer service may assist the customer with this request.
DR apologizes for any inconvenience experienced by the customer.
Sincerely,
Digital River, Inc.