Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
My complaint is resolved.
However, the basic problem is the Company software acceptance/rejection needs revision.
Otherwise the Company will continue to cause problems for potential customers. Also their software didn't solve my problem.
Initial Business Response /* (1000, 5, 2014/11/14) */
Digital River, Inc. ("DR") is in receipt of a complaint from a customer regarding the customer's inability to receive a sale price for a product. The complaint states that the customer believes they were offered a sale price but have...
been unable to obtain such price for the product. As such, the customer requests that the sale price be applied for the product.
By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet. DR operates and maintains thousands of online stores. The customer must reply with the store in question as well as the product in question so that DR customer service may assist the customer with this request.
DR apologizes for any inconvenience experienced by the customer.
Sincerely,
Digital River, Inc.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
My complaint is resolved.
However, the basic problem is the Company software acceptance/rejection needs revision.
Otherwise the Company will continue to cause problems for potential customers. Also their software didn't solve my problem.
Initial Business Response /* (1000, 5, 2014/11/14) */
Digital River, Inc. ("DR") is in receipt of a complaint from a customer regarding the customer's inability to receive a sale price for a product. The complaint states that the customer believes they were offered a sale price but have...
been unable to obtain such price for the product. As such, the customer requests that the sale price be applied for the product.
By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet. DR operates and maintains thousands of online stores. The customer must reply with the store in question as well as the product in question so that DR customer service may assist the customer with this request.
DR apologizes for any inconvenience experienced by the customer.
Sincerely,
Digital River, Inc.