Digital River

The vendor in this matter is HTC Corpand they have their store set up such that Digital River does not handled their customer service; they handle it directly The contact information is the same on both of their sites, because it is all directing the customer to speak with HTC directly All of our Digital River agents are trained to follow those settings, such that we cannot assist with HTC orders and the customer is required to work directly with the client We apologize for this unfortunate situation but because of the way that HTC has set up its store this complaint should be directed toward HTC, as Digital River has no visibility regarding product shipment or HTC’s policies in that regardTo the extent that HTC has provided the customer with a full refund, that may be the best that they are able to do in this matterRussell Simmons Paralegal Digital River, Inc

Initial Business Response / [redacted] (1000, 5, 2014/04/16) */ Digital River, Inc("DR") is in receipt of a complaint from a customer regarding the customer's purchase of an ebookThe complaint states that the customer believes the ebook did not function as intendedAs such, the customer requests a refund for the purchase price By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet DR customer service has been unable to determine which order is to be refunded with the information provided by the customerDR asks that the customer provide further information regarding this order, including: the original order number and name of the ebook purchasedOnce the order can be located, DR would be happy to refund the customer for the purchase price DR apologizes for any inconvenience experienced by the customer Sincerely, Digital River, Inc

Initial Business Response / [redacted] (1000, 5, 2015/01/07) */ Digital River, Inc("DR") is in receipt of a complaint from a customer regarding the customer's purchase of a software productThe complaint states that the customer believes that they purchased three version of the same softwareThe complaint further states that the customer did not use the software and requests a refund for the purchase price By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internetDR customer service has located two orders matching the customer's description and has issued a full refund for those ordersThe customer can expect to see this reflected in their account within the next 3-5- business days DR apologizes for any inconvenience experienced by the customer Sincerely, Digital River, Inc

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I have received my refund on July 26, Thank you for your assistance

Initial Business Response / [redacted] (1000, 5, 2014/04/02) */ Digital River, Inc("DR") is in receipt of a complaint from a customer regarding the customer's purchase of a productThe customer believes that he received the incorrect productThe customer states that he tried to obtain a refund for the product and free shipping for the correct product, but has been unable to obtain free shipping for the correct product By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internetDR customer service has located the order placed by the customer on February 7th, and has processed a refund for the shipping amountThe customer can expect to see this reflected in his account within 3-business days DR apologizes for any inconvenience experienced by the customer Sincerely, Digital River, Inc

Initial Business Response / [redacted] (1000, 7, 2014/10/22) */ Digital River, Inc("DR") is in receipt of a complaint from a customer regarding the customer's purchase of a productThe complaint states that the customer believes they ordered an item, which was out of stock and subsequently have not received their productAs such, the customer requests that the product be delivered to them By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet DR customer service has been unable to locate any orders with the information provided by the customerDR asks that the customer provide further information regarding this order, including: the original order number and email address under which the order was placedOnce the order can be located, DR would be happy to refund the customer for the renewal price DR apologizes for any inconvenience experienced by the customer Sincerely, Digital River, Inc

Initial Business Response / [redacted] (1000, 5, 2015/03/18) */ Digital River, Inc("DR") is in receipt of a complaint from a customer regarding the charges that were made to the customer's cardThe customer believes that these charges were incorrectly taken out of the customer's accountAs such, the customer requests a refund for the charge By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet DR only provides online payment processing services for ArenanetPer DR's contract with Arenanet, DR is contractually prohibited from handling any of Arenanet's customer serviceTherefore, DR cannot provide customer service assistance (refund, replacement product, etc.) to the customerOnly Arenanet can assist with this request Customer URL: http://support.guildwars2.com DR apologizes for any inconvenience experienced by the customer Sincerely, Digital River, Inc Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/03/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is not a customer service issue with the company (Arenanet)that Digital River Inc contracts withBy virtue of their own job description, DRI "...to assist them in selling their products on the internet." DRI is the company that accessed our account without authorization and took the money from our account, not ArenanetDRI is the company that needs to reverse the charges because we never received a product from Arenanet, so it is NOT a customer service problem with themIt is a customer service problem with DRI that fraudulently provided the funds to ArenanetTherefore, DRI is reponsible for the unauthorized charges Final Business Response / [redacted] (4000, 9, 2015/03/24) */ Digital River, Inc("DR") is in receipt of a counter-complaint from a customer regarding charges that were made to the customer's cardThe customer believes that these charges were incorrectly taken out of the customer's accountAs such, the customer requests a refund for the charge By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet DR only provides online payment processing services for ArenanetPer DR's contract with Arenanet, DR is contractually prohibited from handling any of Arenanet's customer issuesTherefore, DR cannot provide any customer assistance such as a refund or any kind of repatriation of funds to the customerOnly Arenanet can assist with this request Customer URL: http://support.guildwars2.com DR apologizes for any inconvenience experienced by the customer Sincerely, Digital River, Inc

Initial Business Response / [redacted] (1000, 5, 2014/12/04) */ Digital River, Inc("DR") is in receipt of a complaint from a customer regarding the customer's purchase of several productsThe complaint states that the customer believes the products and services did not function as advertised and that the customer has not been able to obtain a refundAs such, the customer requests a full refund for the purchase prices By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet DR customer service has located the two November 24th, purchases and has issued a refund for the full purchase price of those two orders totaling to $and $The customer can expect to see this reflected in their account within the next 3-business daysUnfortunately, DR customer service cannot locate an "initial Avast Premier" purchase totaling to $and is therefore not able to issue a refundIf the customer is able to provide confirmation of this order or an order number, DR customer service would be happy to look further into such order DR apologizes for any inconvenience experienced by the customer Sincerely, Digital River, Inc Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/12/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) I accept the response however, please find attached the invoice for the original purchase of the Avast which they could not find the order number for Please note that the refund for the $has been initiated by the company but still not credited my account Please note that the efforts of the Revdex.com are appreciated

Initial Business Response / [redacted] (1000, 5, 2014/09/12) */ Digital River ("DR") is in receipt of a complaint from a customer regarding the customer's purchase of a software productThe complaint states that the customer believes the product did not function as advertisedAs such, the customer requests a refund for purchase price By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet DR customer service has been unable to locate the order using the information the customer providedDR asks that the customer provide the order number so that the order may be locatedOnce the order can be located, DR would be happy to refund the customer for the purchase price DR apologizes for any inconvenience experienced by the customer Sincerely, Digital River, Inc Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/09/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) DR is dancing around the issue I believeHowever Stellar Recovery had a miraculous change of heart and refunded the full amount of the purchase While I think Digital River is dodging the issue I am okay with closing the case because I accomplished my mission of getting my money back So thanks to all involvedAnd a special thank you to the Revdex.com for making this happen [redacted] ***

Digital River, Inc ("DR") is in receipt of a complaint from a customer regarding the customer’s request for a refund The complaint states that the customer believes that the product that he purchased was not delivered As such, the customer is requesting a full refund By way of reference, DR provides outsourced e-commerce reselling services to product manufacturers and developers to assist them in selling their products on the internet The software’s publisher handles technical support for this product Seeing as this complaint is in regards to a HTC product that the customer purchased through the HTC Shop, DR must re-direct this complaint to the HTC Customer Support Team as they handle their own shipments and customer service supportPlease reach out to the HTC Customer Support Team with this dispute, please contact them at: URL: http://store.digitalriver.com/store/htcus/help; Email: [email protected]; Phone: ###-###-#### DR apologizes for any inconvenience experienced by the customer Sincerely, Digital River, Inc

Initial Business Response / [redacted] (1000, 5, 2016/03/17) */ Digital River, Inc("DR") is in receipt of a complaint from a customer regarding the customer's request for a refund of a productThe complaint states that the customer believes he declined to auto-renew a software program and was still charged for another year of the subscriptionAs such, the customer is requesting a full refund for the purchase price for the year he did not intend to renew By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internetThe software's publisher handles technical support for this product DR customer service has located the customer's orderHowever because the customer has disputed the order, the customer's bank has already pulled back the fundsTherefore, DR no longer has the customer's fundsIf the customer would like DR to process a refund, they will first have to request that their bank drop the dispute and unfreeze the funds DR apologizes for any inconvenience experienced by the customer Sincerely, Digital River, Inc Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/03/24) */

Initial Business Response / [redacted] (1000, 5, 2015/05/13) */ This person has the wrong MyCommerceThey need mycommerce.com (a digital river company) We are mycommerce.net (private company in Santa Monica) Final Business Response / [redacted] (1000, 16, 2015/05/28) */ Digital River, Inc ("DR") is in receipt of a complaint from a customer regarding a productThe complaint states that the product did not function as advertisedThe customer believes that their key was deleted and therefore has been unable to use their productAs such, the customer requests a new key By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internetDR customer service has requested a new key for the customerThe key was given to the customer through their provided email DR apologizes for any inconvenience experienced by the customer Sincerely, Digital River, Inc

Initial Business Response / [redacted] (1000, 5, 2014/06/24) */ Digital River, Inc("DR") is in receipt of a complaint from a customer regarding the customer's purchase of a software productThe complaint states that the customer believes they did not receive receipt of payment or the product itselfAs such, the customer requests a refund for purchase price By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet DR customer service has been unable to locate the order with the information provided by the customerDR asks that the customer provide the email address used on their order and their order number so that the order may be located to further assistOnce the order can be located, DR would be happy to refund the customer for the renewal price DR apologizes for any inconvenience experienced by the customer Sincerely, Digital River, Inc Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/06/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) I provided all information and they were still refusing to refund meI spent countless hours and I have never received such horrible customer serviceAll they had to do was cancel the payment and they refused Final Business Response / [redacted] (4000, 9, 2014/07/07) */ ("DR") is in receipt of a counter-complaint from a customer regarding the customer's purchase of a software productThe complaint states that the customer believes they did not receive receipt of payment or the product itselfAs such, the customer requests a refund for purchase price By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet DR customer service has been unable to locate the order, as DR has not been able to find any order information using the customer's name and email addressDR asks that the customer provide the order number so that the order may be locatedOnce the order can be located, DR would be happy to refund the customer for the renewal price DR apologizes for any inconvenience experienced by the customer Sincerely, Digital River, Inc Final Consumer Response / [redacted] (3000, 11, 2014/07/15) */ I did contact them and gave them the order numberThe order number is uXXXXXXXXXX

Initial Business Response / [redacted] (1000, 5, 2015/11/16) */ Digital River, Inc("DR") is in receipt of a complaint from a customer regarding the customer's purchase of a software productThe complaint states that the customer believes the product did not function as advertised, and as such, the customer requests a refund in the amount of $ By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet DR customer service has located the customer's order, and DR customer service records indicate that a refund was processed on 11/13/The customer can expect to see this reflected in their account in the next 3-business days DR apologizes for any inconvenience experienced by the customer Sincerely, Digital River, Inc Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/11/24) */

Initial Business Response / [redacted] (1000, 5, 2015/08/27) */ Digital River, Inc("DR") is in receipt of a complaint from a customer regarding the customer's purchase of a data recovery software productThe complaint states that the customer believes the product did not function as advertised and that the customer has been unable to obtain a refundAs such, the customer requests a full refund By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet DR customer service has located the customer's order, and pursuant to DR customer services records, a refund was processed on August 17, The customer can expect to see these funds reflected in their account within the next 3-business days DR apologizes for any inconvenience experienced by the customer Sincerely, Digital River, Inc Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/08/28) */ (The consumer indicated he/she ACCEPTED the response from the business.) I finally received my refund

Initial Business Response / [redacted] (1000, 5, 2014/12/15) */ Digital River, Inc("DR") is in receipt of a complaint from a customer regarding the customer's attempted purchase of a productThe customer believes that they attempted to purchase a product twice but that it did not go through the first or the second timeThe customer also believes that PayPal cannot remove the charges on the customer's accountAs such, the customer requests the two charges to be taken off of their PayPal account By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet DR customer service has located the customer's orderDR customer service records show that DR did not receive these funds from PayPalTherefore, DR is not able to refund anythingIf PayPal requires information from DR to remove the charges, DR customer services asks that the customer communicate what information PayPal needs so that DR may provide any such information to the customer and PayPal to remove the charges DR apologizes for any inconvenience experienced by the customer Sincerely, Digital River, Inc Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/12/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) It's a nonsensical responseDR applied the hold, and they have to remove itPayPal has already spoken, there is nothing that can be done from their sideIt just sounds like DR doesn't know how to remove the holdI may have to contact my Secretary of State Final Business Response / [redacted] (4000, 9, 2014/12/23) */ Digital River, Inc("DR") is in receipt of a counter-complaint from a customer regarding the customer's attempted purchase of a productThe customer believes that they attempted to purchase a product twice but that it did not go through the first or the second timeThe customer also believes that PayPal cannot remove the charges on the customer's accountAs such, the customer requests the two charges to be taken off of their PayPal account By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet DR customer service records still show that DR does not have these funds in its possessionTherefore, DR does not have the ability to hold or release the fundsDR customer service asks that the customer speak with PayPal to determine specifically what information PayPal needs from DR to release the holdDR customer service is not able to reach out to PayPal regarding the customer's account, as DR is not the account holder DR apologizes for any inconvenience experienced by the customer Sincerely, Digital River, Inc

Initial Business Response / [redacted] (1000, 8, 2015/06/11) */ Digital River, Inc("DR") is in receipt of a complaint from a customer regarding a productThe complaint states that the customer was guaranteed money back, and thereby filed a refund requestThe customer also states that they have been unable to obtain such a refundAs such, the customer is requesting a refund By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet Per DR customer service has located the customer's order and DR has processed the refund, pursuant to the customer's requestThe customer can expect to see this refund reflected in their account with then next 3-business days DR apologizes for any inconvenience experienced by the customer Sincerely, [redacted] Digital River, Inc Initial Consumer Rebuttal / [redacted] (2000, 10, 2015/06/11) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 5, 2015/02/20) */ Digital River, Inc("DR") is in receipt of a complaint from a customer regarding the customer's purchase of a productThe complaint states that the customer believes that they did not receive the productAs such, the customer requests the item for the option of choosing other items By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet DR customer service has located the customer's orderDR customer service records show that the item is on backorderDR cannot swap out products; however, if the customer no longer wishes to receive the product, then the customer will need to cancel such item for a refund and place a new orderUnfortunately, DR customer service does not have the ability to obtain an estimated delivery time when items are on backorderIf the customer wishes to cancel this order a refund can be processed and the customer may make a new purchase DR apologizes for any inconvenience experienced by the customer Sincerely, Digital River, Inc

Initial Business Response / [redacted] (1000, 5, 2014/08/07) */ Digital River, Inc("DR") is in receipt of a complaint from a customer regarding the customer's purchase of a productThe complaint states that the customer believes the product did not ship correctly, and was delayedAs such, the customer requests a full refund for the order By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internetDR customer service has located the order placed on July 20th, DR customer service records indicate that the customer's product was temporarily out of stock causing the shipment of the order to be delayedThe product was not restocked until July 28th, and therefore could not be shipped to the customer before that date DR customer service records show the customer later tried to cancel this order but was unable to do so because it had already been shipped by the warehouseIf the customer would like a refund for the order, they will need to return the productA refund will be issued by DR customer service once the product is received by the warehouse DR apologizes for any inconvenience experienced by the customer Sincerely, Digital River, Inc Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/08/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) I finally received the item - days after the order was placedIf you look at the shipping information for this order, you will find that the item was not shipping until August 1stThat is four days after the July restocked date stated by the business's response It was especially frustrating every time I checked with DR customer service, I was told the restocking date would be the SAME DAY as the inquiry was made: 7/ 7/ 7/ 7/ Why so?

Initial Business Response / [redacted] (1000, 5, 2016/02/01) */ Digital River, Inc("DR") is in receipt of a complaint from a customer regarding the customer's receipt of unwanted emailsThe complaint states that the customer believes the customer has continued to receive unwanted political emails, despite repeated attempts to stop the emailsThe customer requests the emails stop permanently By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet DR customer service records indicate that these emails were through Blue Hornet, an email marketing software solution company which was previously owned by Digital RiverWe have provided them the information for your complaint to have your information removedPlease be aware that [email protected] is not a valid email addressIf you have any further issues with these emails, we recommend that you work with Blue Hornet directlyTheir contact information can be found through their corporate website: http://www.bluehornet.com/contact-us/ DR apologizes for any inconvenience experienced by the customer Sincerely, Digital River, Inc Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/02/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) Whether the abuse emails emanated from Blue Hornet or Digitalriver is irrelevant, the fact is, every email was forwarded through the ISP "Digitalriver" which makes it incumbent on Digitalriver to abide by there own TOU (Terms of Use) See below: No-Spam PolicyDRT will not tolerate the sending of SpamClient and its Advertisers and Affiliates must fully comply at all times with DRT's Spam policies located at HYPERLINK "http://www.directtrack.com/spam_policy.pdf" http://www.directtrack.com/spam_policy.pdf Client must immediately terminate any Advertiser or Affiliate found to be in violation of this policy by either Client or DRTClient will be in violation of this policy if Client sends unsolicited mailings using any portion or feature of the DRT Service, or if Client allows its Advertisers or Affiliates to send unsolicited mailingsViolation of this policy is terms for immediate termination and DRT's refusal of future use of the DRT ServiceThere shall be no exceptions to this clause Digitalriver was the final ISP and therefore: need to take responsibility with assurances that they "Digitalriver" have taken appropriate action against the sender of the e-mail per their TOU!