Digital River

Initial Business Response / [redacted] (1000, 5, 2014/03/17) */ Digital River, Inc("DR") is receipt of a complaint from a customer regarding the customer's pre-order of two productsThe complaint states that the customer believes that they have not received their products by the promised delivery date and that one product was on backorderAs such, the customer requests that both products be delivered immediately By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet Per DR customer service records, neither of the products were placed on backorderCustomer service records show that both products were shipped out on March 12, Please allow 7-business days for delivery DR apologizes for any inconvenience experienced by the customer Sincerely, Digital River, Inc

Initial Business Response / [redacted] (1000, 5, 2014/04/14) */ Digital River, Inc("DR") is in receipt of a complaint from a customer regarding the customer's purchase of a productThe complaint states that the customer believes he requested to cancel his order because of a shipping delayThe customer believes he was informed that his order would be cancelled if the product was refused and returned to the warehouseThe customer states that they have refused the product and they believe it has been returned to the warehouse, but no refund has been issuedAs such, the customer requests a refund for the full amount By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internetPer DR customer service records the product has in fact returned to the warehouse DR customer service issued a refund for the purchase price on April 10, and a refund for shipping was issued on April 14, The customer can expect to see this reflected in their account within 3-business days DR apologizes for any inconvenience experienced by the customer Sincerely, Digital River, Inc

Initial Business Response / [redacted] (1000, 5, 2014/09/11) */ Digital River, Inc. ("DR") is in receipt of a complaint from a customer regarding the customer's purchase of a product. The customer believes they experienced shipping delays and have still not received the product. The complaint also... states that the customer believes they have been unable to obtain a refund for the product. As such, the customer requests a refund for the product. By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet. DR customer service has located the customer's order. Per customer service records the product was shipped on August 12th, 2014 but an incorrect tracking number was received from the warehouse. DR customer service has still not been able to obtain the correct tracking number from the warehouse. As such, DR customer service has issued a refund for the customer's order. The customer can expect to see this refund reflected in their account in the next 5-7 business days. DR apologizes for any inconvenience experienced by the customer. Sincerely, Digital River, Inc.

Initial Business Response / [redacted] (1000, 5, 2015/01/21) */ Digital River, Inc("DR") is in receipt of a complaint from a customer regarding the customer's purchase of a product and subsequent cancellation of such productAs such, the customer requests a refund for the purchase price By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet DR only provides online payment processing services for Samsung Electronics AmericaPer DR's contract with Samsung Electronics America, DR is contractually prohibited from handling any of Samsung's customer serviceTherefore, DR cannot provide customer service assistance (refund, replacement product, etc.) to the customerOnly Samsung Electronics America can assist with this request DR apologizes for any inconvenience experienced by the customer Sincerely, Digital River, Inc Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/01/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) If they can't handle refund, then also should not handle charge, so drop itLooks to me like dodging their responsibilityDR is the one who started this whole thing by falsely alleging the product was delivered whereas their own reference to AGS delivery shows this is not soAlso, the billing entity is GR Final Business Response / [redacted] (4000, 9, 2015/01/28) */ Digital River, Inc("DR") is in receipt of a counter- complaint from a customer regarding the customer's purchase of a product and subsequent cancellation of such productAs such, the customer requests a refund for the purchase price By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet DR only provides online payment processing services for Samsung Electronics AmericaPer DR's contract with Samsung Electronics America, DR is contractually prohibited from handling any of Samsung's customer serviceTherefore, DR cannot provide customer service assistance (refund, replacement product, etc.) to the customerOnly Samsung Electronics America can assist with this request Customer Service URL: [redacted] Customer Services Phone: XXX-XXX-XXXX Hours: 9AM-9PM, days/week DR apologizes for any inconvenience experienced by the customer Sincerely, Digital River, Inc

Initial Business Response / [redacted] (1000, 6, 2015/08/04) */ Digital River, Inc("DR") is in receipt of a complaint from a customer regarding the customer's purchase of a software productThe complaint states that the customer believes the customer did not purchase the product, but rather, was the target of a scamAs such, the customer requests a full refund By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet DR customer service has been unable to locate any orders in our system with the information providedDR customer service has reached out to the customer, through separate correspondence, to assist the customer in locating the order/chargeIf the customer is unwilling or unable to provide additional information to aid in locating the charge, DR will be unable to process the requested refundTherefore, DR customer service asks that the customer contact DR, so that DR may further attempt to locate the the charge/order, as well as to cancel any automatic renewals DR apologizes for any inconvenience experienced by the customer Sincerely, Digital River, Inc Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/08/12) */ I spoke in detail with some young woman at this business in order to resolve this before I took the matter to youI have not used this software in over five years plus, maybe moreThey claim to have sold me a renewal AND IT IS STILL NOT ON MY COMPUTER! I had to have my credit card cancelled three years ago and receive a new oneNow I am finding myself in the same situation againThe only solution the representative would give me is for me to give her my credit card number againI am not stupidI am not giving them my credit card information againTo apply this charge to my account they had to have my number and also they would not take the reference/transaction number on my statement to try and track this transactionI gave them all the email addresses I have had in the past ten years and for some reason they could not match me to one single oneAnd this is the same complaint consumers are stating on the internetThey give them the same song and dancePlease, please go on the internet and research this company for yourself! So I don't know what other information that I could give them that would help themI still state that I do not understand when consumers have been complaining and trying to take action against these people with no success since as far back as that these people are still getting away with this! And not because the consumers are ordering it but because somehow they get our information and just charge usThat is how they are making their moneyWith people like me that are reaching out for someone to help them but getting nowhere and our hands are tiedI see no alternative except to cancel my card and start again because some scam artist has the information and know how to scam people out of their hard earned money and mine isI am a single person trying to pay a mortgage and bills and working two jobs to do survive and now I've got to give some scam artist $of my hard earned money FOR NOTHING!!!!!!! I will call the number but I will give them NO PERSONAL INFORMATIONTHEY ALREADY HAVE ENOUGH TO CHEAT ME!!! I thank you for your response but I feel I have gotten no satisfaction or justiceDoreen [redacted] Final Business Response / [redacted] (4000, 10, 2015/08/17) */ Digital River, Inc("DR") is in receipt of a counter-complaint from a customer regarding the customer's purchase of a software productThe complaint states that the customer believes the customer did not purchase the product, but rather, was the target of a scamAs such, the customer requests a full refund By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet The customer has refused to provide any additional information to DR customer serviceWithout further information, DR customer service is unable to locate the order/charge in question, and therefore, we are unable to process a refundWhile DR understands that the customer does not want to provide any further information, this unfortunately means there is nothing further DR can do, and the customer will have to work with their bank to resolve the issueDR cannot process a refund for an order we are unable to locate in our system DR apologizes for any inconvenience experienced by the customer Sincerely, Digital River, Inc

Initial Business Response / [redacted] (1000, 5, 2014/12/26) */ Digital River, Inc("DR") is in receipt of a complaint from a customer regarding the customer's purchase of a productThe complaint states that the customer believes that they never received the productAs such, the customer requests a full refund for the purchase price By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internetPer DR records, DR customer service submitted a refund request to software's publisher and is currently awaiting a response DR apologizes for any inconvenience experienced by the customer Sincerely, Digital River, Inc Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/12/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) It's a bad business when this company just takes the money and not offering your phone number or any other way of contact after selling the productSimply give the contact/link to SAP CS in the receipt and let them turn the customer away by saying it's not SAP's business to deal with the problem has been an incredible bad source of frustration and time waster Why do you want to hide your contacts and bounces all the reply Emails as a business? Seriously, please stop this BS business if you are not willing to support your sell! I will warn anybody I know to stay away from this scam(Digital River, Inc.), and please help others by doing the same Final Business Response / [redacted] (4000, 9, 2015/01/07) */ Digital River, Inc("DR") is in receipt of a complaint from a customer regarding the customer's purchase of a productThe complaint states that the customer believes that they never received the productAs such, the customer requests a full refund for the purchase price By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internetPer DR customer service records, a refund has been approved by Business Objects and processed on December 20, The customer should see this reflected in their account DR apologizes for any inconvenience experienced by the customer Sincerely, Digital River, Inc

Initial Business Response / [redacted] (1000, 5, 2015/02/03) */ Digital River, Inc("DR") is in receipt of a complaint from a customer regarding the customer's purchase of a productThe complaint states that the customer believes they refused the product upon delivery and that they have been unable to obtain a refundAs such, the customer requests a full refund for the purchase price By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet DR customer service has located the customer's orderDR customer service records show that a refund was issued on January 27th, However, on February 2nd, 2015, customer service records show that the customer issued a dispute for the full amount of the order via the customer's credit cardThis caused an excessive refund of $to be posted back to the customer's cardIn order for DR customer service to further assist the customer, the customer must reverse the dispute DR apologizes for any inconvenience experienced by the customer Sincerely, Digital River, Inc Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/02/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) This has been a recurring issue with Digital RiverI have purchased items that were not delivered in the pastWhen contacting Digital River regarding this, I'm told they will not refund or reship my itemAs for the complaint put through on my cc, I had no choice but to do that as they refused to refund my money in a timely mannerUntil Digital River supplies me with the figures I have paid for and not received in the past I will not drop my cc claim Final Business Response / [redacted] (4000, 12, 2015/02/26) */ Digital River ("DR") is in receipt of a second counter-complaint from a customer regarding the customer's purchase of a productThe complaint states that the customer believes they did not receive the productAs such, the customer requests a refund for purchase price By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet DR customer service has located the customerPer customer service records the dispute has been reversed by the customer and a refund has been processed DR apologizes for any inconvenience experienced by the customer Sincerely, Digital River, Inc

Initial Business Response / [redacted] (1000, 5, 2014/04/22) */ Digital River, Inc("DR") is in receipt of a complaint from a customer regarding the customer's receipt of product emailsThe complaint states that the customer believes that they have been incorrectly receiving promotional product emailsAs such, the customer requests that they be removed from these email listings By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internetDR customer service has issued a request to have the customer removed from all mailing lists DR apologizes for any inconvenience experienced by the customer Sincerely, Digital River, Inc Business Response / [redacted] (4000, 14, 2014/06/26) */ Digital River, Inc("DR") is in receipt of a counter-complaint from a customer regarding the customer's receipt of product emailsThe complaint states that the customer believes that they have been not been removed from an email list sending promotional productsAs such, the customer requests that they be removed from these email listings By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internetDR customer service has verified that the customer has been removed from all mailing listsShould the customer continue to receive these emails, DR customer service requests that the customer provide a copy of one or two of the emails so that DR customer service can troubleshoot the issue DR apologizes for any inconvenience experienced by the customer Sincerely, Digital River, Inc

Initial Business Response / [redacted] (1000, 5, 2014/10/02) */ Digital River, Inc("DR") is in receipt of a complaint from a customer regarding the customer's purchase of a productThe complaint states that the customer believes the product did not function as advertised and that the customer has not been able to obtain a full refundAs such, the customer requests a full refund for the purchase price By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet DR customer service has located the customer's order placed on September 29th, and has processed a refund for the full purchase priceThe customer can expect to see this reflected in their account within the next 3-business days DR apologizes for any inconvenience experienced by the customer Sincerely, Digital River, Inc

Initial Business Response / [redacted] (1000, 5, 2014/12/15) */ Digital River, Inc("DR") is in receipt of a complaint from a customer regarding the customer's purchase of a productThe complaint states that the customer believes the product did not function as advertised upon deliveryAs such, the customer requests a replacement product By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internetAlthough DR processes online payments for Samsung Electronics, DR does not handle customer service or the delivery of products for Samsung ElectronicsOnly Samsung Electronics can assist with this request Customer Service URL: http://www.samsung.com/us/support/contact-customer-services/ Customer Services Phone: XXX-XXX-XXXX Hours: 9AM-9PM, days/week DR apologizes for any inconvenience experienced by the customer Sincerely, Digital River, Inc Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/12/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) Digital River, Incdid not respond to the correct requestMy complaint has nothing to do with product function upon receipt as stated above because I have yet to receive any of the TVsGuess they have as much trouble keeping their complaints straight as they have keeping track of inventory!! My complaint is that three TVs were purchased on 12/1/and I confirmed through their online chat that they were in stock before completing the purchaseI was very specific about the products in stock having to ask repeated questionsObviously they were not as they did not shipCalls on 12/and 12/provided no information regarding when they would be in stock for shipmentOn the second call, [redacted] informed me that the online chat doesn't have knowledge of stocking inventory and I should have called the sales numberHow is the customer suppose to know that the online chat "how can I help" doesn't work??? She also said that the warehouse quit sending updates to customer service two weeks ago so they don't know any status of productsVery unprofessional business with no real information for the customer Since then, of the TVs have actually shipped but the third still has not even shipped as of 12/17/That's days after order! Sure hope they work when I finally receive them! Final Business Response / [redacted] (4000, 9, 2014/12/26) */ Digital River, Inc("DR") is in receipt of a counter-complaint from a customer regarding the customer's purchase of Samsung productsThe complaint states that the customer believes that they have not received the products By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internetAlthough DR processes online payments for Samsung Electronics, DR does not handle customer service or the delivery of products for Samsung ElectronicsOnly Samsung Electronics can assist with this requestAs previously stated, we do not handle the customer service for Samsung As such, we have no option to see when the products will or will not ship out, nor do we have access to the warehouseThe customer will have to work with Samsung directly one this request, we are unable to assist because we do not have the ability or access Customer Service URL: http://www.samsung.com/us/support/contact-customer-services/ Customer Services Phone: [redacted] Hours: 9AM-9PM, days/week DR apologizes for any inconvenience experienced by the customer Sincerely, Digital River, Inc

Initial Business Response / [redacted] (1000, 5, 2014/09/18) */ Digital River, Inc("DR") is in receipt of a complaint from a customer regarding the customer's purchase of a productThe customer believes the product did not function as advertisedThe complaint also states that the customer believes they have been unable to obtain a refund for the productAs such, the customer requests a refund for the product By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their product on the internet Per DR's contract with [redacted] , DR does not handle any of [redacted] 's technical support and therefore has no information about any customer contacts regarding this orderAs such, DR customer service has opted to issue a refund for the purchase priceThe customer can expect to see this reflected in their account within the next 3-business days DR apologizes for any inconvenience experienced by the customer Sincerely, Digital River, Inc

I keep having a charge from Digital River that have had flagged fraudulent from this comingI never even bought anything from this company, but for the last several weeks they have tried daily to get different amounts from my credit cardI have actually had the credit card turned off because of thisI think this company needs to do better research before selling an item to someone

Digital River, Inc("DR") is in receipt of a complaint from a customer regarding the customer's request for a refundThe complaint states that the customer has requested a refund on several occasions but has yet to be refundedAs such, the customer is requesting a full refund By way of reference, DR provides outsourced e-commerce reselling services to product manufacturers and developers to assist them in selling their products on the internetThe software's publisher handles technical support for this product Per the customer's request, DR customer service issued the customer a full refund on March 15, DR apologizes for any inconvenience experienced by the customer Sincerely, Digital River, Inc

Digital River, Inc ("DR") is in receipt of a complaint from a customer regarding the customer’s request for DR to discontinue charging sales tax on products purchased and shipped within certain states within the U.S The complaint states that the customer had purchased a product from DR and was charged a sales tax on the product As such, the customer is requesting that DR discontinue charging customers sales tax on shipments made within Georgia DR’s tax management program is in compliance with all state and governmental agencies and lawsAdditionally, DR remits all funds received from sales tax to the respective state where a product is purchasedAll taxes were disclosed to the customer at the time of purchase DR regrets any confusion experienced by the customer Sincerely, Digital River, Inc

Initial Business Response / [redacted] (1000, 5, 2014/06/02) */ Digital River, Inc("DR") is in receipt of a complaint from a customer regarding the customer's purchase of two productsThe complaint states that the customer believes the products did not ship correctly, and that his refund for the first order was delayedAs such, the customer requests a full refund for his second order By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internetDR customer service has located the first order placed on May 19th, DR customer service records indicate that the customer received a refund for the product not received with this order DR customer services located the second order placed on Mary 21st, DR customer service records show the customer later tried to cancel this order, but it had already been shipped by the warehouseIf the customer would like a refund for his second order, he will need to refuse its delivery, or return it if already acceptedA refund will be issued by DR customer service once the product is received by the warehouse DR apologizes for any inconvenience experienced by the customer Sincerely, Digital River, Inc

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Digital River supplied a refund request shortly after my complaint I have received this refund and the issue is now resolved

Initial Business Response / [redacted] (1000, 5, 2014/12/04) */ Digital River, Inc("DR") is in receipt of a complaint from a customer regarding the customer's purchase of a productThe customer believes they experienced shipping delays and have still not received the productAs such, the customer requests a refund for the shipping cost By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet DR customer service has located the customer's orderDR customer service records show that the product was shipped on November 11th, The shipping method on the order specifies the shipment method used once the product is shipped, however, there is no guarantee that the product will ship out immediately DR apologizes for any inconvenience experienced by the customer Sincerely, Digital River, Inc Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/12/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) I received the item after an unreasonable timeframe Still not happy with the fact that I got two different answers when I called in and emailed for supportI got the runaround Company(Digital River) like this impacts BlackBerry in a negative way as a terrible experience with ordering a BlackBerry device

I am rejecting this response because: I am not asking, nor did I ever ask, for a refundI am asking for the product that was paid for to be shipped Not only do I believe the statement made regarding HTC's customer service to be based on the hours I've spent dealing with customer service (calling the phone number on HTC's web portal versus calling the number on Digital River's web portal has me talking to the same people, all their webforms are identical as well), but that is entirely irrelevantDigital River was the company with which the order was placed and payment tendered, my purchase order confirmation indicates that " DR GlobalTechis the authorized reseller and merchant of the products and services offered within this store." Digital River is a reseller that operates the digital storefront, took the order, and received payment (can confirm with bank records that payment was tendered directly to "Digital River Inc"), their own order confirmation states that they are the ones responsible for the orderThe details of their contractual relationship with HTC are an internal matter that has no bearing on their responsibility to provide the product/service that I paid them for DR GlobalTechis the authorized reseller and merchant of the products and services offered within this storeDR GlobalTechis the authorized reseller and merchant of the products and services offered within this storeDR GlobalTechis the authorized reseller and merchant of the products and services offered within this store

Initial Business Response / [redacted] (1000, 7, 2014/06/26) */ Digital River, Inc("DR") is in receipt of a counter-complaint from a customer regarding the customer's purchase of a productThe complaint states that the customer believes they did not receive a complete refundAs such, the customer requests a full refund for the purchase price By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internetDR customer service was unable to issue a refund via a wire transfer due to the age of the orderDR customer service has reached out to the customer to issue the refund via a physical checkChecks may take up to 6-weeks to process DR apologizes for any inconvenience experienced by the customer Sincerely, Digital River, Inc Initial Consumer Rebuttal / [redacted] (3000, 9, 2014/06/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) I dispute what the business saysI did NOT place an orderDigital River fraudulently used my credit card for an order years after I provided my credit card informationThis is NOT a product refund, this is a refund because they FRAUDULENTLY used my credit card number for a transaction I never approved They SAY they are issuing a refund check but I have received nothingUntil I receive a full refund and have it in my hand, I still have a problem with the company In addition, they have made no effort to compensate me for the HOURS of time I have spent trying to resolve this issue and the change of credit card number I have had to have done TWICEAn email apology will not do itI want a personal letter from the president or CEO of the company apologizing for the FRAUDULENT use of my card and promising that they will delete my credit card information from their system Final Business Response / [redacted] (4000, 11, 2014/07/07) */ Digital River, Inc("DR") is in receipt of a second counter-complaint from a customer regarding the customer's purchase of a productThe complaint states that the customer believes they did not receive a complete refundAs such, the customer requests a full refund for the purchase price By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internetDR customer service was unable to issue a refund via a wire transfer due to the age of the orderDR customer service has reached out to the customer to issue the refund via a physical checkThe check is currently processing, however, checks may take up to 6-weeks to processDR is unable to compensate the customer for their time DR apologizes for any inconvenience experienced by the customer Sincerely, Digital River, Inc

Initial Business Response / [redacted] (1000, 5, 2014/07/11) */ Digital River, Inc("DR") is in receipt of a complaint from a customer regarding the customer's purchase of a productThe complaint states that the customer was not satisfied with the product and believes that they returned the product to receive a refundThe complaint also states that the customer believes that they did not receive a refund for the product when it was returnedAs such, the customer requests a full refund for the purchase price of the product as well as to be paid for the fees charged to him by his Wal-mart credit card By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet DR customer service has located the customer's orderPer DR customer service records the item has been received by the warehouse and a refund for the purchase price has been issued to the customerThe customer can expect to see this reflected in his account in the next 3-business daysUnfortunately, DR is not able to refund the fees from the Wal-mart prepaid debit card DR apologizes for any inconvenience experienced by the customer Sincerely, Digital River, Inc