Digital River

Initial Business Response / [redacted] (1000, 5, 2014/08/28) */ Digital River, Inc("DR") is in receipt of a complaint from a customer regarding the customer's purchase of two productThe complaint states that the customer believes that they incorrectly ordered two of the same product and that the customer has not been able to obtain a refundAs such, the customer requests a full refund for the purchase price of the second product By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet DR customer service has sent the customer an elabel to the email address in which the customer provided to purchase the productsOnce the product is sent and the warehouse has received the product, a refund for the second product will be processed DR apologizes for any inconvenience experienced by the customer Sincerely, Digital River, Inc

Initial Business Response / [redacted] (1000, 5, 2014/04/09) */ Digital River, Inc("DR") is in receipt of a complaint from a customer regarding the customer's purchase of a software productThe complaint states that the customer experienced technical difficulties with the productAs such, the customer requests a full refund of the purchase price By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internetDR customer service has located the order placed by the customer on March 15, DR is happy to provide the customer a full refund for the purchase priceHowever, there is a dispute for this order registered with PayPal which prevents DR customer service from taking that action DR customer service requests that the customer clear this dispute with PayPal so that a full refund may be processed for this orderPlease notify us via the Revdex.com or by calling our customer service once this dispute has been dropped DR apologizes for any inconvenience experienced by the customer Sincerely, Digital River, Inc

Initial Business Response / [redacted] (1000, 5, 2016/02/20) */ Digital River, Inc("DR") is in receipt of a complaint from a customer regarding their request for provision of a product license code that was not received by the customer via the product delivery email upon purchaseAs such, the customer is requesting provision of the delivery code he did not receive upon purchasing the product Per the customer's request, DR located the customer's order and confirmed that due to an error in DR's system, no license code was attached to the original orderDR Customer Service representatives are currently working to have this corrected and will contact the customer as soon as the customer license key is available DR apologizes for any inconvenience experienced by the customer Sincerely, Digital River, Inc Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/02/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) Digital River was very nice and offered a course of action but was very unwilling to DO anythingIt took a lot of discussion to get them to actually help a little bitIt was their mistake and I expect reputable companies to help rectify their mistakes more than this one did

Initial Business Response / [redacted] (1000, 5, 2016/03/18) */ Digital River, Inc("DR") is in receipt of a complaint from a customer regarding the customer's request for a refund of a productThe complaint states that the customer attempted to decline auto-renewal of a software program and was still charged for another year of the subscriptionAs such, the customer is requesting a full refund for the purchase price for the year she did not intend to renew By way of reference, DR provides outsourced e-commerce reselling services to product manufacturers and developers to assist them in selling their products on the internetThe software's publisher handles technical support for this product Per the customer's request, DR customer service issued the customer a full refund on March 9, DR customer service has also turned off any future auto-renewals in regards to this order DR apologizes for any inconvenience experienced by the customer Sincerely, Digital River, Inc Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/03/21) */

Digital River, Inc ("DR") is in receipt of a complaint from a customer regarding the customer’s request for a refund The complaint states that the customer believes that the product that he purchased was defective As such, the customer is requesting a full refund for the amount charged to his credit cardBy way of reference, DR provides outsourced e-commerce reselling services to product manufacturers and developers to assist them in selling their products on the internet The software’s publisher handles technical support for this product Per the customer’s request, DR customer service issued the customer a full refund on May 5, This credit should appear in the customer’s account within 5-business daysDR apologizes for any inconvenience experienced by the customerSincerely, Digital River, Inc

Initial Business Response / [redacted] (1000, 5, 2016/01/18) */ Digital River, Inc("DR") is in receipt of a complaint from a customer regarding the customer's purchase of an online productThe complaint states that the customer believes there was an error with the product price, and that the price would not be honored, and only a refund would be processedAs such, the customer requests a refund, or the preferably, the product By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet DR customer service has been unable to locate the customer's order with the information providedDR customer services asks the customer to please provide an order number and/or the email address that was used when placing the order, so that DR customer service may attempt to locate the order in the system and assist with this issue DR apologizes for any inconvenience experienced by the customer Sincerely, Digital River, Inc Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/01/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) business requested an order number which I can provide Final Consumer Response / [redacted] (3000, 9, 2016/01/19) */ business requested an order number which I can provide order number that the company requires is XXXXXXXXXXX,and payment was made via paypal under the email [redacted] @aol.com..please forward this information to the company as they requested thank you Final Business Response / [redacted] (4000, 11, 2016/01/20) */ Digital River, Inc("DR") is in receipt of additional correspondence to a complaint from a customer regarding the customer's purchase of an online productThe complaint states that the customer believes there was an error with the product price, and that the price would not be honored, and only a refund would be processedAs such, the customer requests a refund, or the preferably, the product By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet After reviewing the order information provided by the customer, it was determined that the order was for the purchase of a Samsung productDR only provides online payment processing services for Samsung Electronics AmericaPer DR's contract with Samsung Electronics America, DR is contractually prohibited from handling any of Samsung's customer serviceTherefore, DR cannot provide customer service assistance (refund, replacement product, etc.) to the customerOnly Samsung Electronics America can assist with this requestThe customer is advised to contact Samsung with the information provided below Customer Service URL: http://www.samsung.com/us/support/contact-customer-services/ Customer Services Phone: [redacted] Hours: 9AM-9PM, days/week DR apologizes for any inconvenience experienced by the customer Sincerely, Digital River, Inc

Initial Business Response / [redacted] (1000, 5, 2014/12/29) */ Digital River, Inc("DR") is in receipt of a complaint from a customer regarding the customer's purchase of a productThe complaint states that the customer believes that their order was placed on hold and not fully processedAs such, the customer requests that their order be processed fully so that the customer may receive their product By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet According to DR customer service records the customer's order was placed on hold by DR's fraud systemWhen an order is held by the fraud system, the order must be reviewed by the fraud team before it can be released for processingThis often takes up to hoursOccasionally, legitimate orders are caught by the systemWhen this occurs the orders are released within the hours after they have been reviewed Per DR customer service records the customer's order is now complete and a confirmation email has been sent to the customer for the orderNo further action is required DR apologizes for any inconvenience experienced by the customer Sincerely, Digital River, Inc

Initial Business Response / [redacted] (1000, 5, 2015/03/26) */ Digital River, Inc("DR") is in receipt of a complaint from a customer regarding the customer's attempted purchase of a product at a discounted priceThe complaint states that the customer believes the product was not provided at the promised price because it was out of stockAs such, the customer requests that the product be offered to them at the discounted price or a refund for the difference in price By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internetPromotional prices are offered at Black Berry's sole discretion and they typically do not price match promotions running outside of the time frame when an order is placed and completed However, DR customer service has obtained approval from Black Berry to offer the customer the Classic for $DR customer service is currently working to have a purchase link set up specifically for the customer to use to place the order at this priceThis link will be emailed to the customer as soon as it has been created DR apologizes for any inconvenience experienced by the customer Sincerely, Digital River, Inc

Initial Business Response / [redacted] (1000, 5, 2014/09/18) */ Digital River, Inc("DR") is in receipt of a complaint from a customer regarding the customer's purchase of a productThe complaint states that the customer believes the product did not function as advertised and that the customer has not been able to obtain a refundAs such, the customer requests a full refund for the purchase price By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internetDR customer service has located the customer's order and has issued a refund for the full purchase priceThe customer can expect to see this reflected in their account within the next 5-business days DR apologizes for any inconvenience experienced by the customer Sincerely, Digital River, Inc

Initial Business Response / [redacted] (1000, 5, 2014/05/14) */ Digital River, Inc("DR") is in receipt of a complaint from a customer regarding the customer's purchase of a productThe customer believes that the product was backordered and because of this they believe that they did not receive the productThe complaint also states that the customer believes they attempted to cancel their order but were unable to do soAs such, the customer requests that DR cancel the order and issue a refund for the product By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet DR customer service has located the customer's orderPer DR customer service records this order is currently on backorderAs such DR customer service has cancelled this order and has issued a full refund for this productThe customer can expect to see this reflected in their account within 3-business days DR apologizes for any inconvenience experienced by the customer Sincerely, Digital River, Inc Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/05/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) Digital River has said they tried to refund the money, but keeps insisting that the refund failsWhen calling Digital River, the Returns department keep saying that there is a dispute that is open on the orderI've contacted both Digital River as well as Paypal and Paypal has said that the dispute has already closedI even set up a three way conference with the two companies and myself and tried to work out other ways to refund my money, but Digital River refuses to use my E-Mail to send me my refund through Paypal and says that they cannot return my money that wayInstead, Digital River keeps saying the refund fails without trying to refund me any other wayI've already tried calling them multiple times, each time saying that whatever they have tried in the past has failed and that I am just frustrated being on the phone with them for more than a few hours combined now with no solution on their endAt this point, I would even be happy for some form of store credit just to get this problem solved and over withI am just not sure what to do at this point because Digital River is not budging on how they handle refunds, if they are trying to at all Final Business Response / [redacted] (4000, 9, 2014/05/23) */ Digital River, Inc("DR") is in receipt of a counter-complaint from a customer regarding the customer's purchase of a productThe complaint states that the customer believes they tried to obtain a refund but have been unable to do soAs such, they request a refund for the product's purchase price By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internetPer DR customer service records, the amount charged for the product is in chargeback status DR customer service would be happy to issue a refund for this amount; however, DR is not able to do so because the funds are in chargeback statusWhen funds are put into chargeback status, they become frozen and DR customer service cannot do anything with those fundsOnly the customer has the ability to remove these fund from chargeback statusDR customer service asks that the customer remove the chargeback status so that we are able to process a refund If the customer believes the funds have been removed from chargeback status they will need to demonstrate this to use by providing a signed letter on company letterhead from their bank stating that all chargebacks and disputes have been reversed on this order, as DR customer service records indicate otherwise DR apologizes for any inconvenience experienced by the customer Sincerely, Digital River, Inc

Initial Business Response / [redacted] (1000, 5, 2014/02/25) */ Digital River, Inc("DR") is in receipt of complaint from a customer regarding the customer's purchase of a software productThe complaint states that the customer believes the key code he received to activate this software was invalidAs such, the customer requests a full refund for the purchase price By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internetDR customer service has located the order placed on February 20, DR customer service has issued a full refund for the purchase priceThe customer can expect to see this reflected in his account in the next 3-business days DR apologizes for any inconvenience experienced by the customer Sincerely, Digital River, Inc

Initial Business Response / [redacted] (1000, 5, 2014/06/17) */ Digital River, Inc("DR") is in receipt of a complaint from a customer regarding the customer's purchase of a software productThe complaint states that the customer believes they never received the productAs such, the customer requests a full refund for the purchase price By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internetDR customer service has not been able to locate the order with the information provided by the customerDR customer service requests that the customer provide additional information used to place the order such as order number, date of transaction, email used to place the order, and the amount that the customer was charged DR apologizes for any inconvenience experienced by the customer Sincerely, Digital River, Inc Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/06/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) I received an invoice from Customer ServiceIt reads as follows; ShaDigital River, Inc XXXXX [redacted] XXXXX USA Invoice for order #XXXXXXXXX dated 10-Jun- Seller of the product: Digital River GmbH Scheidtweilerstr XXXXX Cologne Germany Tax ID Number (Germany) [redacted] VAT-ID: DEXXXXXXXXX Total charge to my card dollarsI have also contacted the publisher without no luck Publisher is ProSoft Apps owner [redacted] This individual has not have the courtesy to reply to my numerous email I have sendI just want my money back Final Business Response / [redacted] (4000, 9, 2014/06/27) */ Digital River, Inc("DR") is in receipt of a complaint from a customer regarding the customer's purchase of a productThe complaint states that the customer has tried to obtain a refund but has been unable to receive oneAs such, the customer requests a refund for their purchase price By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internetDR customer service has located the customer's order and has reached out to the publisher to see if they will respond and agree to process a refundIf DR customer service does not hear back from the publisher within two days, DR customer service will issue the refund for the customer DR apologizes for any inconvenience experienced by the customer Sincerely, Digital River, Inc

Initial Business Response / [redacted] (1000, 5, 2014/07/28) */ Digital River, Inc("DR") is in receipt of a complaint from a customer regarding the customer's purchase of two productsThe complaint states that the customer believes the products did not ship correctly, and was delayedAs such, the customer requests a full refund for both products By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet DR customer service has located the order placed on February 10th, DR customer service records show that the two products have been shipped by the warehouseIf the customer would still like a refund for his order, he will need to refuse its delivery, or send it back if already acceptedA refund will be issued by DR customer service once the products are received by the warehouse DR apologizes for any inconvenience experienced by the customer Sincerely, Digital River, Inc Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/08/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) I want to return the items, but I want a return labelTo be honest I do not trust this vendorI want the items to be able to be tracked, so they can not claim they never got the package

After placing an order on 11/29/for an item listed as available, I waited for a confirmation of shipping On 12/I decided to cancel my order and use the money on another Christmas gift I was informed that my order could not be cancelled even though an option is listed for this on their siteOn 12/I rec'd a response stating that my order would be "shipping soon" The reason for delay was explained to me as a result of "the high volume of orders placed...during the Cyber Monday promotion" On 12/I once again asked for them to settle this and either refund my money, provide a discount or send me the item immediately On 12/I rec'd a message stating that not only would they not provide any discount, cancellation or help but also revising the reason for delay to "a shipping delay due to Port Congestion" As of today, 12/24, I have not rec'd any updates on my purchase The company has been unwilling to aid me in any way They have tied up my money but have not shipped my product When I expressed disapproval, they refused to do ANYTHING to make it right

Initial Business Response / [redacted] (1000, 5, 2014/05/15) */ Digital River, Inc("DR") is in receipt of complaint from a customer regarding the customer's purchase of a software productThe complaint states that the customer believes the software product did not function as advertised and has not been able to use the productAs such, the customer requests a full refund for the purchase price By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internetDR customer service has located the order placed on April 30th, DR customer service records indicate that a refund was issued for the full purchase price on May 13th, The customer can expect to see this reflected in their account 3-business days from that date DR apologizes for any inconvenience experienced by the customer Sincerely, Digital River, Inc

Initial Business Response / [redacted] (1000, 5, 2015/04/16) */ Digital River, Inc("DR") is in receipt of a complaint from a customer regarding the purchase of a productThe complaint states that the customer believes they received a used productAs such, the customer requests a new product By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internetDR customer service reached out to the reseller, Blackberry and Blackberry has opted to take ownership of this issueBlackberry customer service will reach out to the customer to assist in correcting the issue DR apologizes for any inconvenience experienced by the customer Sincerely, Digital River, Inc

Initial Business Response / [redacted] (1000, 5, 2015/01/07) */ Digital River, Inc("DR") is in receipt of a complaint from a customer regarding the customer's purchase of a software product twiceThe complaint states that the customer's first purchase of the software product did not functionThe customer states that they subsequently purchased the software product a second time successfullyThe customer believes they have not been able to obtain a refund for the first purchase and as such are requesting such a refund By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internetAlthough DR processes online payments for Microsoft, DR does not handle customer service for technical support or refundsAs such, the customer must reach out to Microsoft and work with them directly to obtain a refund URL: http://microsoftstore.com/contact_us Phone: X-XXX-XXX-XXXX DR apologizes for any inconvenience experienced by the customer Sincerely, Digital River, Inc Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/01/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) Microsoft does not acknowledge the sale of this product to meIf I had purchased it directly from them, I would have had to set up an accountSince I don't have such an account (I did not need to set up an account, because Digital River processed the payment), I don't exist in their system and they cannot help meThey insist that I may only seek a refund from Digital River, as Digital River was the entity that received my payments - both of themMy credit card account shows no transaction with Microsoft, only with Digital River Final Consumer Response / [redacted] (3000, 9, 2015/01/08) */ Additional comment to Digital River response: I ONLY HAVE PRIVITY OF CONTRACT WITH DIGITAL RIVER Further, it is not that the first product was defectiveI never received the product that I paid for at allI was paying for the download of some software and the information (a code) that I was supposed to receive on payment of the fee was never sent to meTherefore, Digital River did not provide me with a working download - or did not provide Microsoft with the information they required to provide me with the downloadAccordingly, I paid a second time to get the download for the first timeMy entire transaction was with Digital RiverI am not privy to whatever their relationship is with Microsoft I am happy to supply copies of the relevant sections of my American Express bill to prove that I made the payments to Digital River only and that I have made no payments to Microsoft I only have privity of contract with Digital RiverIf they would like to bring Microsoft into the conversation, that's fineBut someone has to refund the $that I paid for which I received nothing Final Business Response / [redacted] (4000, 15, 2015/01/19) */ Digital River, Inc("DR") is in receipt of a complaint from a customer regarding the customer's purchase of a software productThe complaint states that the customer believes that they did not receive the productAs such, the customer requests a refund for the purchase price By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet DR only provides online payment processing services for MicrosoftPer DR's contract with Microsoft, DR is contractually prohibited from handling any of Microsoft's customer serviceTherefore, DR cannot provide customer service assistance (replacement product, refund, etc.) to the customerOnly Microsoft can assist with this request DR apologizes for any inconvenience experienced by the customer Sincerely, Digital River, Inc

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThis message to confirm that I was refunded from Digital River by deposit to my bank accountThank you, [redacted]

Initial Business Response / [redacted] (1000, 7, 2014/09/08) */ Digital River, Inc("DR") is in receipt of a complaint from a customer regarding the customer's purchase of a software productThe complaint states that the customer believes the product did not function as advertisedAs such, the customer requests a full refund for the purchase price of both orders By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internetDR customer service has located the order and has issued a full refund for the orderThe customer can expect to see this reflected in their account in the next 3-5- business days DR apologizes for any inconvenience experienced by the customer Sincerely, Digital River, Inc

Initial Business Response / [redacted] (1000, 5, 2014/11/14) */ Digital River, Inc. ("DR") is in receipt of a complaint from a customer regarding a software product. The complaint states that the customer believes they have spoken with DR employees and the customer believes their issues have not... been resolved. By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet. DR customer services asks that the customer provide further information regard the customer's complaint. Specifically, what is the order information including order number, email address, and product name. Also, please provide what problem the customer encountered with the product, i.e., not received or did not function properly. DR apologizes for any inconvenience experienced by the customer. Sincerely, Digital River, Inc. Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/11/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) Charge me on 11.03.14 Spoken with 7 employee By this moment no response, no action , no product No matter what they say -stay away from this company I personally don't like some body to treat me ,this way Today is 11.19 2014 don't accept any apologizes Final Business Response / [redacted] (4000, 12, 2014/12/02) */ Digital River, Inc. ("DR") is in receipt of a complaint from a customer regarding a software product. The complaint states that the customer believes they have spoken with DR employees and the customer believes their issues have not been resolved. By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet. DR customer services asks that the customer provide further information regard the customer's complaint. Specifically, what is the order information including order number, email address, and product name. Also, what problem the customer encountered with the product, i.e., not received or did not function properly. DR customer service is unable take any action for the customer if they do not have the information necessary to locate the order. DR apologizes for any inconvenience experienced by the customer. Sincerely, Digital River, Inc. Final Consumer Response / [redacted] (3000, 14, 2014/12/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) I paid 40.70 $ for your product on November 6 2014. You ask me for my issue today December 02 2014. By this moment no response and any product from Digital River. I don't need anything from you any more- just my money back. Thank you