Digital River

Initial Business Response / [redacted] (1000, 6, 2015/01/16) */ Digital River, Inc("DR") is in receipt of a complaint from a customer regarding the customer's purchase of a software productThe complaint states that the customer believes that they did not receive the product and that the customer has been unable to obtain a refundAs such, the customer requests a full refund and compensation for time spent while contacting customer service By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet DR customer service has located the customer's order placed on January 9th, DR customer service has processed a refund for the full amount of the customer's orderThe customer can expect to see this reflected in their account within the next 3-business days DR apologizes for any inconvenience experienced by the customer Sincerely, Digital River, Inc

Initial Business Response / [redacted] (1000, 5, 2016/01/18) */ Digital River, Inc("DR") is in receipt of a complaint from a customer regarding the customer's purchase of a software productThe complaint states that the customer believes the product did not function as advertised, and as such requests a refund By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet DR customer service has located the customer's order, and a refund has been processedThe customer can expect to see this reflected in their account in the next 5-business days DR apologizes for any inconvenience experienced by the customer Sincerely, Digital River, Inc Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/01/18) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept the response because they are giving me the refund that I requested

Initial Business Response / [redacted] (1000, 5, 2014/05/27) */ Digital River, Inc("DR") is in receipt of a complaint from a customer regarding the customer's purchase of a productThe complaint states that the customer believes the product did not function as advertised and has not been able to use the productAs such, the customer requests a full refund for the purchase price By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internetDR customer service has located the order placed on March 27, DR customer service has issued a full refund for the purchase priceThe customer can expect to see this reflected in her account in the next 3-business days DR apologizes for any inconvenience experienced by the customer Sincerely, Digital River, Inc Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/06/02) */ I have not received the refund yetMy concern is that my debit card expired last November and I have a new one right now Final Business Response / [redacted] (4000, 9, 2014/06/11) */ Digital River, Inc("DR") is in receipt of a counter-complaint from a customer regarding the customer's purchase of a productThe complaint states that the customer believes the product did not function as advertised and has not been able to use the productAs such, the customer requests a full refund for the purchase price By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internetDR customer service has located the order placed on March 27, DR customer service records show that a refund was issued on May 28, for $The customer should provide this information to their bank to confirm its receipt DR apologizes for any inconvenience experienced by the customer Sincerely, Digital River, Inc

Initial Business Response / [redacted] (1000, 5, 2015/03/24) */ Digital River, Inc("DR") is in receipt of a complaint from a customer regarding the customer's purchase of a productThe complaint states that the customer believes the product did not function as advertised and that the customer has not been able to obtain a refundAs such, the customer requests a full refund for the purchase price By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internetDR customer service has located the customer's orderPer DR customer service records a refund was issued to the customer's Paypal account on February 18, for the full purchase price DR apologizes for any inconvenience experienced by the customer Sincerely, Digital River, Inc

Initial Business Response / [redacted] (1000, 5, 2014/05/02) */ Digital River, Inc("DR") is in receipt of a complaint from a customer regarding the customer's purchase of a productThe customer believes they experienced shipping delays and no longer wanted their productThe complaint also states that the customer believes they attempted to cancel their order but were unable to do soAs such, they request a refund for the product By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet DR customer service has located the customer's orderPer DR customer services records this order has not shipped as it is on backorderTherefore, no charge has been issued to the customerDR customer service has cancelled the order so the customer will neither be charged nor sent the product DR apologizes for any inconvenience experienced by the customer Sincerely, Digital River, Inc

Initial Business Response / [redacted] (1000, 5, 2014/03/11) */ Digital River, Inc("DR") is in receipt of a complaint from a customer regarding the customer's purchase of two productsThe customer believes the second product on his order was cancelled without his consentAs such, the customer requests that the cancelled order be fulfilledThe customer also requests that a promotion be applied to his order By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internetDR customer service has located the customer's order placed on January 7, Per DR customer service records, this promotion cannot be applied to the customer's orderThe promotion is available to customers who purchased the products on February 7th or 8th because of an error caused by the seller DR customer service is verifying if there are available copies of the customer's cancelled product left for purchaseIf so, DR customer service will reach out to the customer and offer him the ability to purchase the product with free shipping DR apologizes for any inconvenience experienced by the customer Sincerely, Digital River, Inc

Initial Business Response / [redacted] (1000, 5, 2015/05/14) */ Digital River, Inc("DR") is in receipt of a complaint from a customer regarding a productThe complaint states that the product did not function as advertised and that the customer was unable to obtain any resolution or refundAs such the customer requests a refund for the full purchase price By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internetDR customer service has located the customer's orderDR customer service would be happy to provide a refund and has sent the customer RMA instructions via email so that a refund may be processed DR apologizes for any inconvenience experienced by the customer Sincerely, Digital River, Inc

Initial Business Response / [redacted] (1000, 5, 2014/11/14) */ Digital River, Inc("DR") is in receipt of a complaint from a customer regarding the customer's inability to receive a sale price for a productThe complaint states that the customer believes they were offered a sale price but have been unable to obtain such price for the productAs such, the customer requests that the sale price be applied for the product By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internetDR operates and maintains thousands of online storesThe customer must reply with the store in question as well as the product in question so that DR customer service may assist the customer with this request DR apologizes for any inconvenience experienced by the customer Sincerely, Digital River, Inc

Initial Business Response / [redacted] (1000, 5, 2014/03/17) */ Digital River, Inc("DR") is in receipt of a complaint from a customer regarding the customer's belief that there were fraudulent charges the customer's cardThe customer believes that three transactions were processed on her card to purchase a software subscription, which the customer believes she did not placeAdditionally, the customer believes she has not been able to secure a refund for these fundsAs such, the customer requests that the charges she believes were fraudulent be refunded to her account By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internetDR customer service has not been provided with enough information to locate these charges, nor have they been able to get ahold of the customer via the phone number provided in customer service recordsDR customer service requests that the customer provide a phone number and the best time of the day that the customer may be reached DR apologizes for any inconvenience experienced by the customer Sincerely, Digital River, Inc

Initial Business Response / [redacted] (1000, 5, 2014/04/30) */ Digital River, Inc("DR") is in receipt of a complaint from a customer regarding the customer's purchase of a productThe complaint states that the customer believes that they requested a refund shortly after the product had been purchasedHowever, the customer also believes that this refund has not yet been processedAs such, the customer requests a full refund for the product By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet DR customer service has located the customer's orderPer DR customer service records a refund is already being processed for this productThe customer can expect to see this reflected in their account in 5-business days DR apologizes for any inconvenience experienced by the customer Sincerely, Digital River, Inc

Digital River, Inc ("DR") is in receipt of a complaint from a customer regarding the customer’s request for a refund The complaint states that the customer believes that the software purchased was defective As such, the customer is requesting a full refund By way of reference, DR provides outsourced e-commerce reselling services to software manufacturers and developers to assist them in selling their products on the internet The software’s publisher handles technical support for this product DR does not create the I-Recovery software and only handles one of the online stores where this item can be purchased Furthermore, DR does not handle the shareware or try before you buy software for the company that this software was purchased from and therefore cannot assist with this claim DR suggests that the customer file this complaint against the creator of the software, as no order was placed through DR’s system DR apologizes for any inconvenience experienced by the customer Sincerely, Digital River, Inc

Initial Business Response / [redacted] (1000, 5, 2015/07/14) */ Digital River ("DR") is in receipt of a complaint from a customer regarding the customer's purchase of a software productThe complaint states that the customer believes they did not receive the productAs such, the customer requests a full refund By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet DR customer service will need to verify that any refund issued is for the correct orderDR customer service asks that the customer provide the order number or the name of the product purchased so that the exact order may be locatedOnce the order can be located, DR would be happy to refund the customer's order DR apologizes for any inconvenience experienced by the customer Sincerely, Digital River, Inc Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/07/18) */ (The consumer indicated he/she ACCEPTED the response from the business.) The product key was sent via email

Initial Business Response / [redacted] (4000, 8, 2015/04/02) */ Digital River, Inc("DR") is in receipt of a complaint from a customer regarding the customer's purchase of a productThe complaint states that the customer believes the product can longer be usedAs such, the customer requests a refund for the purchase price By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet DR customer service has located the customer's order and has processed a refund for the full amountThe customer can expect this amount to be reflected in their account in 3-business days DR apologizes for any inconvenience experienced by the customer Sincerely, Digital River, Inc Final Consumer Response / [redacted] (3000, 6, 2015/03/30) */ I would settle for the option of being able to store the software on an external drive for continued use if that option exist in lieu of refundIf product can be used independently without having to use TDMORE website to re-install if/when my computer goes downIf this is not possible, then a refund is required-since I as a customer cannot rely on TDMORE to maintain their website and keep it up when it becomes necessary to re-install the product and it cant be done by any other meansIt is my desire to keep the software-but only if I can use it without having to rely on TDMORE to continue to use it! TDMORE cant seem to keep their website active and I don't want to have to go through this for something I spent money for

Initial Business Response / [redacted] (1000, 5, 2014/03/24) */ Digital River, Inc("DR") is in receipt of a complaint from a customer regarding the customer's purchase of a software productThe complaint states that the customer believes this software did not function as expectedAs such, the customer requests a full refund for the purchase price By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internetPer DR customer service records, the customer has since disputed this charge, which has removed the funds from DR's controlUnfortunately, DR is not able to issue a refund while an order is in dispute statusAs such, the customer should clear the dispute status so DR can process the refund DR apologizes for any inconvenience experienced by the customer Sincerely, Digital River, Inc Final Consumer Response / [redacted] (3000, 7, 2014/03/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) yes, I have opended a dispute and now a claim withe PaypalI just want my money refunded as this link and all the others they keep sending me do not work Thank you

Initial Business Response / [redacted] (1000, 5, 2014/12/01) */ Digital River, Inc("DR") is in receipt of a complaint from a customer regarding a software productThe complaint states that the customer believes they purchased the wrong software and were instructed to obtain a refund By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internetDR customer service has been unable to locate the customer with the information provided and asks that the customer provide further information regard the customer's complaintSpecifically, the order number, email address, and product name DR apologizes for any inconvenience experienced by the customer Sincerely, Digital River, Inc

Initial Business Response / [redacted] (1000, 5, 2014/03/24) */ Digital River, Inc("DR") is in receipt of a complaint from a customer regarding the customer's purchase of a software productThe complaint states that the customer believes that she did not receive the software product she has tried paying for numerous timesAs such, the customer requests that she receive her software product By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internetDR customer service has located one order placed by this customerPer DR records, the product is waiting to be paid for by Wire Transfer If the customer believes she has already paid for the product or that she has paid for the product twice, she may provide a copy of her bank statement demonstrating this payment DR apologizes for any inconvenience experienced by the customer Sincerely, Digital River, Inc

Final Consumer Response / [redacted] (3000, 6, 2014/06/17) */ I just received a full refund today, June 16th, to my Paypal accountI haven't heard anything else from themSince I have gotten my money back, you can now close this caseThank you for your help

Initial Business Response / [redacted] (1000, 5, 2014/04/16) */ Digital River, Inc("DR") is in receipt of a complaint from a customer regarding the customer's purchase of a software productThe complaint states that the customer believes that the software was never installed, further it states that the customer believes the product and charges were fraudulently made By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internetThe phone calls referenced in this complaint were not placed by DR, but by a software developer utilizing these ecommerce services DR customer service issued a refund for the original order on April 15, The customer can expect to see this reflected in their account within 3-business days DR apologizes for any inconvenience experienced by the customer Sincerely, Digital River, Inc

Initial Business Response / [redacted] (1000, 5, 2014/03/28) */ Digital River, Inc("DR") is in receipt of a complaint from a customer regarding the customer's purchase of a software productThe complaint states that the customer was not satisfied with this software and would like to take advantage of a Day Money Back GuaranteeAs such, the customer requests a full refund for the purchase price By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internetPer the customer's request, DR customer service issued the customer a full refund on March 28, This credit should be reflected in the customer's account within - business days DR apologizes for any inconvenience experienced by the customer Sincerely, Digital River, Inc

Digital River, Inc ("DR") is in receipt of a complaint from a customer regarding the customer’s request for a refund The complaint states that the customer has requested a refund on a previous occasion but has yet to be refunded As such, the customer is requesting a full refund for the amount charged to his account By way of reference, DR provides outsourced ecommerce reselling services to software manufacturers and developers to assist them in selling their products on the internet The software’s publisher handles technical support for this product Per the customer’s request, DR customer service issued the customer a full refund on August 5, This credit should have appeared in the customer’s account within 3-business days DR apologizes for any inconvenience experienced by the customer Sincerely, Digital River, Inc