Direct Buy Imaging

Better [redacted] Bureau: I have reviewed the response made by the [redacted] in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.February 10, RECEIVED FEB 10%Better [redacted] BureauView Ridge Ave., #200San Diego, CA 92123Re: [redacted] ***, ***./the [redacted] firm no of Southland [redacted] /Direct Buy ImagingI am requesting your assistance in a matter that has occurred twice in my office and that continues to occur throughout the United States every day to unsuspecting [redacted] esI work for [redacted] OklahomaI am the office manager and my name is [redacted] Below you will find an outline of the interaction our office has had with the above company.Of specific point, Direct Buy Imaging indicated that they sold the alleged [redacted] they indicate that we owed to them to [redacted] ***, ***who hired the [redacted] firm to pursue against usThe letter from the [redacted] firm indicates a bill due now that has doubled from the original invoice in the amount of $from the original invoice of $I am challenging both amounts as being owed as I did not order or authorize the product nor did I receive the product they claim they are entitled to being paid forBelow you will find the outline of events for your review.In August [redacted] of Direct Buy Imaging contacted our office and spoke to [redacted] ***, our physical therapy assistantShe said that she was checking on an invoice they had sent recently for toner he had orderedShe told [redacted] that he was the one that ordered the toner and she wanted to know when they could expect payment [redacted] indicated to her that he did not order toner as he was not authorized to order toner for the office and further important we are under contract with a different company who supplied our needs regarding toner and Direct Buy Imaging was not our contracted company's nameMs [redacted] said that the invoice was past due and the toner was ordered on 01/16/Again [redacted] assured her that toner would never be ordered from their company as we do not do [redacted] with themShe asked if he was refusing to pay the invoice and he said yes he was refusing to pay the invoice because we did not show record that the toner was ever received, nor did he order toner from their company and he was not authorized to order toner.In October I intercepted another invoice by fax from [redacted] demanding payment and the invoice was severely past due and payable immediatelyI questioned [redacted] regarding this invoice as I thought he had resolved the issue in August with [redacted] [redacted] said he thought it was resolved as wellI called and spoke to [redacted] who indicated that the toner was ordered by [redacted] ***I again emphasized to Ms [redacted] that [redacted] was not authorized to order toner, additionally that he had received a $gift card in April of thanking him for his [redacted] for the order and he promptly sent the gift card back with a note indicating that we have never placed an order with their company and that we did not do [redacted] with their company [redacted] asked if I was refusing to pay the invoice and I told her yes as the invoice was fraudulent according to my records.On 11/11/I was contacted by [redacted] and she said she was from [redacted] Law Firm representing Direct Buy ImagingShe explained again that there was a past due invoice in the amount of $lattempted to explain everything to her that I had gone over with [redacted] and [redacted] said she was not calling to discuss the issues with me but to simply demand payment and that she was a paralegal that worked for Direct Buy ImagingI asked if she could tell me how many cartridges was suppose to have been sent to our office and she said she did not knowI asked if she could send me an invoice outlining the produce that was suppose to have been sent and she said that I had already received the invoiceI explained that I had received the invoice for the first time in August by fax but it was not detailedThat this was the first invoice our clinic had ever received from the company [redacted] represented and that she would have to forgive me because I would need to do research regarding the invoice and with that I would need to know exactly what amount of product I was suppose to have received and what kind of product was being billed as I had just performed an audit on our toner and copy images with our contracted company we do [redacted] with and there was no extra toner on any of our shelves and we were on track with the amount of toner our contracted company supplied to us for the calendar year [redacted] said that she would try and get the information to me and that she needed arrangements on the outstanding invoiceAgain assured her I would review the information once I received it but again we did not order the toner, we did not receive the toner according to my records and we refused to pay for something we never ordered or receivedIn fact, I explained to her if we had of received $worth of toner with an invoice from any company including my contracted company I would have immediately investigated it as I log the toner received in the office and it would appear that this amount of toner would have been about cartridges received at one time at the cost of each toner with my contracted company being $per cartridgeFurther | explained that our office policy is to only have two black toners, and one of each color on our shelves at any given time because we do not have room to store tonerFurther I explained that in my recent audit the toner I did order from my contracted company matched the amount of images I would get from the toner I received in and that I had exactly the amount of cartridges I should have on my shelf according to my copy use and I certainly did not have any extra toner cartridges other than what my contracted company showed I should have on my shelf [redacted] said well you received it you signed for it, I can't help that maybe one of your staff members stole the toner and sold it on the black market it gets a pretty pennyI explained to her that this was ridiculous that the company she was representing was practicing fraudulent [redacted] Again I said we did not order the toner, we did not receive the toner and no I will not pay for something that you can't even tell me how many I was suppose to receive so I can do a second auditShe said that she would find out the information and forward to me a copy of where I signed for the tonerAgain I explained to her that if I signed and received any toner cartridges over I would have immediately sent the toner back from where it came from as we only can order cartridges at a time per office policyShe got hostile with me and said so you are refusing to pay? I said yesShe said then she was going to start legal proceedings because we had paid for an invoice in January in the amount of $that they sent to us in December I again indicated that if we received toner from their company in we would have sent it backIf we paid for an invoice it would be because I was on vacation and my staff forwarded the invoice to the accountant for payment in my absence but this invoice would have been an immediate red flag to me and I would have refused to pay it and it would not have been forwarded to our accountant for payment as the company [redacted] represents was not our contracted company we do [redacted] withI asked her to send that invoice with a copy of the check we sent for my records and she refused to forward it to me as she said it was already paid in full.Note- what I find peculiar is the fax copy of the outstanding invoice and all the documents that they sent showing where I was suppose to have signed for the toner does not have our fax header at the top of the invoices that dates the document when it is received by our companyEvery document in my office is suppose to have the date, time, who sent the fax, and how many pages are being sentNone of the faxes I received from their company has this information on the header.After hanging up from [redacted] I attempted to contact Direct Buy Imaging to speak with [redacted] in hopes she could give me the information I was needing so I could run a second audit on our toner logsWhen I called their office I did not introduce myself to anyoneI asked if I could speak to [redacted] about an invoice and immediately the person who intercepted my phone call directed me back to [redacted] I told her I wanted to speak to [redacted] [redacted] said that I could not speak to [redacted] that my file was now in collections and she was the only person I could speak with nowI explained that she did not have the information I was needing and I hope to speak to Ava so I could get the information to do my research [redacted] said that I could not speak to anyone but her from now on and asked again if I was going to willingly pay the invoice outstandingI told her the invoice was just received in August by fax and not mail and we did not order their product and therefore we would not be paying for something we did not authorize or orderFurther I asked why we were just now getting an invoice in August when they stated the product was sent in January She did not replyI asked her why and how I got back to her when I did not tell the person who answered my call who was and I stated obviously they have caller ID and I found that to be strangeShe said she worked on the premise of Direct Buy Imaging as a paralegal and she was employed by [redacted] Law Firm and the invoice was due because the toner was delivered as they have a signed document from UPS showing where I signed for it so since I signed for it and it was delivered I had to pay for the tonerShe further states they have a day return policyI asked her how I could return something I did not receive or have logged records that I received, nor an invoice upon receipt of said merchandiseShe said "oh you received it but maybe your copy company out of jealousy removed the product off your shelf.” Again explained that my copy company did not have access to where I stored and logged my toner cartridges and if I received them the toner cartridges would have been returned immediately as we do not have room or storage for that many toner cartridgesFurther I asked if we did in fact receive toner in December where we paid for that invoice why would they send more toner in January as there is no way we would have used or needed any additional tonerShe said we have no way of knowing that you couldn't use more tonerNote – this is so convenient that they don’t send an invoice until eight months later so as to not alert the unsuspecting consumer of their fraudulent [redacted] practices.Later that day on 11/11/ [redacted] called me back and said that it was cartridges, blacks and of each different color totaling cartridgesI told her I would never go through that many cartridges and I would certainly have them still sitting on my shelf had I received themShe said that she had faxed where I signed for the toner delivery from UPSI asked when I was suppose to have signed for the toner? She said on Friday, 01/16/Their invoice is dated 01/16/15.On 11/11/I contacted our contracted company [redacted] and I spoke to [redacted] and she said that our copies logged for and verses our toner that [redacted] sent to us in both those years along with what I showed we still had regarding toner logged on the shelf is right on targetFurther [redacted] said that this company was a “toner pirate”I asked her how much a toner cartridge was through them and she said $I explained that I could not get any information from Direct Buy Imaging [redacted] regarding the amount of cartridges I was suppose to have received but when I toldher the invoice said cartons at $She said that she thought that meant I received cartridges only and so obviously they were charging me six times the cost of tonerWhen I told her that [redacted] the paralegal for [redacted] Law Firm stated that they sent total cartridges [redacted] said that I would not go through that much toner in three yearsShe went through my toner that was received through [redacted] for which was black toners and blue, magenta and yellowFor my toner received through [redacted] was blacks, blue, yellowShe said that a black yields 23,copies and the color yields 17,copies per cartridgeMy total copies made in for black was 55,well within the black cartridges I received total from [redacted] in the calendar year with an extra black cartridges logged on the shelf going into January of Regarding the color cartridges I used copies in [redacted] said I would have had toner of each color on my shelf going into with no need to have ordered any additional toner of either black or any color.On 11/30/I spoke to the UPS driver that always does our deliveriesI showed him the documents that [redacted] sent from Direct Buy Imaging [redacted] indicated that the copies looked like forgeriesIn fact he said that Direct Buy Imaging could have accessed any delivery that UPS made to us on that date and used that to doctor an invoice that would appear they sent us tonerHe further indicated that this same company had been scamming elderly people in our community over the last year with the same tacticsHe said that Direct Buy Imaging had his clients he delivered to very worried and upset as they never ordered the toner or ink cartridgesI asked [redacted] if I had signed for something being delivered by UPS could the item actually not match what the ticket indicated and he said yes because we do not check to match it upSo I asked if something stated it was a pound box is possible that it was only pounds, or an envelope and not a box at all [redacted] said yes that UPS does not confirm the weight of the sent item with the delivery of signature of the recipientFurther he said it could have been an empty box or a letter, really anythingFurther he stated that the information [redacted] sent to me appeared to him to be doctored up and that she could have taken a tracking number off the UPS website and applied it to her invoice she sent to me indicating what she alleges was sent and of course then she would have my signature where I signed for something we did authorize and order but with another companyNote— so I guess the point would be that the UPS driver said that these people who sends merchandise to people without their authorization is illegal and should not be allowed to continue these practices and they should be investigated and he was forwarding my information to the supervisor of the legal department at UPS and he took my information with him to ask for an investigation against this company for illegal shipments of merchandise to consumers with intent to defraud and receive money not due to them.On 12/01/the supervisor of the fraud unit at UPS contacted my office and said that they were doing an investigation against the [redacted] practices of Southland [redacted] /Direct Buy Imaging as there had been many complaints and that these two companies had a “F” rating from the Better [redacted] -- Bureau of CaliforniaFurther the complaints received against Direct Buy Imaging were similar to what we had reported they were attempting to do in defrauding [redacted] Further, for the entire month of January I have been receiving harassing phone calls from [redacted] and [redacted] demanding payment immediately and threatening many actions if I refused to complyFurther the UPS delivery ticket said the box weighed poundsAccording to [redacted] with Direct Buy Imaging they delivered cartridges to usEach cartridge weighs pounds each x cartridges should have been a weight of pounds, pounds more than their stated weight of the box I was suppose to have been sent by their company.On January 28, received a letter dated January 19, from the [redacted] firm signed by [redacted] an alleged attorney representing [redacted] ***, ***., the client who Direct Buy Imaging Services sold our [redacted] to for payment, the [redacted] firm is the firm that [redacted] , the paralegal works for and is assigned to work directly from the premise of Direct Buy Imaging/Southland [redacted] as their collectorFurther [redacted] ***, ***just happens to be the client of the [redacted] firm who [redacted] works for and Direct Buy Imaging who [redacted] works for sold the [redacted] they allege we owe for immediate collectionThe letter indicates the Principal amount due is $which is twice as much as Direct Buy Imaging invoice they sent dated 01/16/and alleges we owed at $Why would a collection company double the invoice from $to $3855.50? Further they added interest due at $for a total amount due of $Further the letter threatens that if we do not pay the invoice within days of the date on the letter that the [redacted] firm would forward our account to a local counsel who would immediately file suit to ensure paymentThey went on to say that once suit was filed, [redacted] ***, ***would seek recovery of not only the principal balance due but, in addition, interest, attorney's fees and court costThey further stated that local counsel would file an immediate application for Writ of Attachment against [redacted] Clinic and a court would order a Sheriff to seize sufficient assets of [redacted] Clinic to secure payment of the outstanding ***Then the letter said this would be the first and only letter that we would receive prior to them referring our account to local counselThen they said if we wish to avoid being sued to immediately contact the paralegal [redacted] .| contacted [redacted] regarding the letter but she refused to speak with me and said that I needed either the doctor or our attorney to call herI attempted to explain to her again that if we had ordered the product that we always pay our invoices and ***s within days of receipt but we did not even get an invoice from this company until August Again, she refused to talk to me any further,On January 26, | called [redacted] our contracted copy companyI spoke with [redacted] Stallings as well as [redacted] the administrative assistant at [redacted] who handles fraudulent activity and issues such as mineI forwarded all the documents I had received from Direct Buy Imaging to them for inspection and review [redacted] contacted me back and said that the “delivery notice from the UPS that Direct Buy Imaging alleges was receipt where I signed for the toner” was in fact a fraudulent receipt and that Direct Buy Imaging had used one of [redacted] employees names as the inquiry from: (that being [redacted] Duty) in addition, Direct Buy Imaging used “ [redacted] Duty name, the [redacted] employee on the shipment to information with our address" [redacted] indicated that [redacted] was also investigating Direct Buy Imaging for fraudulent [redacted] practices and for using one of their employees names to defraud our company and make us believe that they were actually the company who supplied our toner to our company [redacted] indicated that [redacted] could possibly file a fraud claim as wellAlong with that, [redacted] said that [redacted] had attempted to contact Direct Buy Imaging as well as [redacted] at the [redacted] firm to discuss these issues [redacted] indicated [redacted] has initiated contact with these individuals over the course of the last week and she has tried to make contact with each several times with no return call back to her even though she has left numerous messages to both companys.| appreciate you investigating this matter for our clinicWe had something similar to this happen from another “toner pirate” in January- March of that went under the name of IDC Servco, also from CaliforniaIn this instance we were contacted by [redacted] a company of Del Ray Supplies and they spoke to a new staff member who had just started working for the practice [redacted] indicated that they were our copy toner company and that the price of the toner was about to double in cost but if ourstaff member wanted to keep the price as it was that they could send us a carton of tonerThe staff member not realizing they were a fraudulent company said that we had just ordered toner from them not realizing they were not who we use and that we were not in need of any additional toner at this timeThis company went ahead and sent one carton of toner of which again we did not authorize or order the productBut never having been a victim of “toner pirates” we did not know there was a risk and we did not realize that it was not the correct toner from our contracted company [redacted] We actually forwarded the invoice to our accountant for payment as we always do and she always pays the invoice within daysWithin a few weeks we received several more toner cartridges from the “toner pirates”, again, we logged the toner and put it on the shelf and sent the invoice for paymentAll the while we were having problems with our copy machine as we had put one of these “***orrect toners” in our machine believing it was the correct toner [redacted] came out to see why our copy machine was putting black dots all over our copiesThey could not figure it out and they said they had an extra toner in their car and they would replace it and see if that did not help resolve our issues [redacted] said they would send us a new case of toner and not to use any of the toner we had on the shelf because it could all be badOf course, the repair person from [redacted] not knowing that [redacted] was not the company who sent us these toner cartridges we had on our shelf just thought that we got a hold of a bad couple of cartridgesOur copier required extensive repairs as a result of using incorrect tonerThis mistake occurred because the cartridges all looked the same to the employees and obviously we assumed that if toner was coming it was from our contracted carrier [redacted] indicated they would send us out additional black cartridges within the weekThen we received another delivery from [redacted] and this time it was a case of black cartridges at a cost of $I actually intercepted the toner at the door in the foyer because I saw black toner coming out from the bottom of the boxI received a invoice for this delivery by fax the next day and I forwarded that to the accountant for paymentIn the meantime I had contacted [redacted] to let them know that the toner cartridges they had sent to us was leaking all over the foyer and it was possible this box was bad as well and I had put it in our storage shed until they could tell me what to do with it [redacted] said they would come to check on itAt this point Dr [redacted] inquired about the invoice and why we were paying more for toner than we had been and why we changed to a different company and was not using [redacted] I began investigating this issue and how it could have happened and within a few days of my research and [redacted] coming out reviewing the leaking cartridges that we had been scammed by “toner pirates”I contacted [redacted] and we declined the delivery and we requested a return slip for all the toner they had sent to us and we requested our money back on the basis of fraudulent [redacted] practicesI explained that the cartridges they had sent caused us an extensive repair bill for our copy machine because the toner was less than standard in quality [redacted] denied our request for a return slip and complete refundThey eventually did allow us to return the last box of leaking cartridges but not without a huge long drawn out ordealIt was then from this experience that we have educated all of our employees regarding “toner pirates”, we changed our office policy and will only allow [redacted] , the office manager to order toner from [redacted] , as well as we now log every toner cartridge that is delivered to the office and we have an office policy on how many of each color we can have on the shelf at any given time to ensure that we will not accept a case of toner cartridges.The point of reviewing the first scam we were involved in is to indicate that we had implemented policies and procedures regarding toner, ordering, accepting and logging and auditing copies used verses purchase of tonerWe certainly do not want to pay $for one cartridge when we can order through our contracted company [redacted] and get a quality product for $per cartridge.I have included all documentation from the recent “toner pirate scam”, as well as the first “toner pirate scame”Thank you please contact me at [redacted] if you need to discuss anything regarding thisrequest for assistance.Sincerely, [redacted] Regards, [redacted]

I am sorry that the customer feels this wayOur sales representative spoke to an authorized employee at their location regarding ordering a case of toner for their copier/printerThe employee agreed to the terms and conditions then verified the order the next day with the verification department They have previously paid for a carton back in NovemberIf they never ordered, then why did they already pay for a carton and not call us when they received the product/invoice back in NovemberWe have supplied them with a valid UPS signed proof of delivery and still do not want to paySounds like they are trying to skip out on paying their bills and unjustly enriching themselves

I am sorry that the customer feels this wayOur sales representative spoke to an authorized employee at their location regarding ordering a case of toner for their copier/printerThe employee agreed to the terms and conditions then verified the order the next day with the verification department They have previously paid for a carton back in SeptemberIf they never ordered, then why did they already pay for a carton and not call us when they received the product/invoice back in SeptemberWe have supplied them with a valid [redacted] signed proof of delivery and still do not want to paySounds like they are trying to skip out on paying their bills and unjustly enriching themselves

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Just because, the building paid for one toner does not mean that we received or accepted a delivery of toner cartridgesAs I have said, the building has deemed that these are fraudlent charges and we will not be paying the invoice in question Regards, [redacted]

The order was generated by one of our sales represenatives speaking to [redacted] regarding office suppliesShe place a order for a carton of toner for their Konica Minolta machineShe also verified the order she place with the verification department who called to confirm her order and make sure the shipping address and product was correctThe customer received the product via UPS and never called to cancel or refuse the shipmentThe customer needs to pay their bill or find the box for a possible returnThe customer is unjustly enriching themselves by not paying their bill

I am sorry that the customer feels this wayOur sales representative spoke to an authorized employee at their location regarding ordering a case of toner for their copier/printerThe employee agreed to the terms and conditions then verified the order the next day with the verification departmentThey have previously paid for a carton back in JulyIf they never ordered, then why did they already pay for a carton and not call us when they received the product/invoice back in JulyThey also didn't call when the remaining case shipments were received and sign forWe have supplied them with a valid UPS signed proof of delivery and still do not want to paySounds like they are trying to skip out on paying their bills and unjustly enriching themselves

[redacted] from [redacted] Chiropractic Clinic placed and confirmed an order with our company Direct buy ImagingThe product was shipped out and was paid forThe second shipment of their case of toner was also shipped but not paid forThat is what we are collecting onIf they never ordered or received the product, then why did they pay for their first shipment and not cancel or return the productWe have provided BOTH UPS proof of deliveries which can still be viewed online to show a signature at delivery [redacted] Chiropractic Clinic is trying to unjustly enrich themselves on our expenseOnce payment has been collected, we will never do business with that company again

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below We returned it back to senderWe can't be responsible for misplacement by upsThey need to take this to ups and resolve with them rather than billing us and putting us in collection for something that we have never usedIt's definitely bad business strategy and leaving bad taste for customers Regards, [redacted] ***

The customer ordered and received the productProve of delivery was provided via UPS that the product was deliveredPayment needs to be submitted for product delivered

Thanks for all of your help

I received an invoice regarding a Brother Toner Cartridge today which we never ordered from this company nor receivedThe invoice total was $I called the number which was It directed me to an answering machineThis is a dishonest business transaction that we never entered into and as I see here at the Revdex.com website they have tried to dupe others as well

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowAs we
mentioned in our original complaint, the invoice from November was paid in errorOur print cartridges for the printer in question are sent directly from the vendor from which the printer was purchased and it is included as part of our maintenance agreement so there would be no need to ever order from anyone elseIn fact, our vendor mentioned that this is a known scam in the industry. We also see that there are other claims against this company for the same scam. We are not trying to get out of paying anything, in fact that is why we originally paid the November issue, we did not want to be late and the IT Director was on vacation so we paid the invoice without approval. That was when we realized it was an error but did not pursue it at that timeAgain, we did not order nor did we receive the cartridges.]
Regards,
*** ***

I am sorry that the customer feels this wayOur sales representative spoke to an authorized employee at their location regarding ordering a case of toner for their copier/printerThe employee agreed to the terms and conditions then verified the order the next day with the verification department
The product was shipped and delivered as agreedUpon receiving the product, the customer has days no questions asked to obtain a return authorization number to have product sent backThe customer never called to request a return upon receiving the shipmentTherefore, I would assume the customer did in fact place the order acknowledging the conversation with our sales representativeWe have supplied them with a valid UPS signed proof of delivery and still they do not want to paySounds like they are trying to skip out on paying their bill and unjustly enriching themselves

To whom it may concern,Thank you for responding to my complaint. Regarding my preferred resolution to this complaint, I just wanted them to go away and not bother anyone anymore. If they can send me a letter or something stating the fact that they erroneously sent me this bill, that
would be sufficient enough, too.Again, thank you for all your help in getting this resolved.Sincerely,*** ***Milestones Pediatrics

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** First of all, *** *** is not authorized to order anything for the office. She never has, and she never ordered this. Secondly, we don't have an employee by that name they claimed signed the package. Nobody places orders, especially something that costs that much, except me, *** ***, Business manager, or the doctor himself. Plus, it is out character for us to order this much toner when our usage is so low. We can prove our purchase pattern compared to our usage, up till the time we last ordered toner from our supplier, Quill or Medical Arts.This company is bogus, or what we used to call in the industry as "toner pirates". They want us to return something we never got. And if we can't, they want us to pay for it. Who's enriching themselves, now?

This company deceptively had my assistant purchase toner They lied to her that I purchased the toner and that they were only conforming and needing an approval that it was backordered I have never purchased any toner or other office supplies from this company They have tried to deceive us previously and have asked them numerous times that remove us from their call list

When asked, Direct Buy Imaging was unable or unwilling to provide any proof of speaking to or the verification of the order with any employee in our organization

This company sent a toner cartridge to one of our locations in January that we did not orderThe employee just thought it was our toner and didn't think anything of itA few weeks ago we started getting these harrassing phone calls from a *** saying that we owe for the invoice and if we don't pay it she will contact their attorneysWe explained to her that we do not order without using purchase order and we do not have a purchase order for this itemWe asked that she send the invoiceThe invoice was dated December and it was for $I see in other complaints that this same exact situation has happened to others for the same dollar amountsWhen we tried to dispute the charges, she got very unprofessionalWe will be contacting our attorneys about this

I am sorry that the customer feels this wayOur sales representative spoke to an authorized employee at their location regarding ordering a case of toner for their copier/printerThe employee agreed to the terms and conditions then verified the order the next day with the verification department
They have previously paid for multiple cartons on four separate shipments ranging back in September to March If they never ordered, then why did they already pay for multiple cartons and keep receiving shipmentsThey could have called at any point to cancel the order/shipmentsWe have supplied them with a valid UPS signed proof of delivery and still do not want to paySounds like they are trying to skip out on paying their bills and unjustly enriching themselves

I am sorry that the customer feels this wayOur sales representative spoke to an authorized employee at their location regarding ordering a case of toner for their copier/printerThe employee agreed to the terms and conditions then verified the order the next day with the verification department
They have previously paid for a carton back in JulyIf they never ordered, then why did they already pay for a carton and not call us when they received the product/invoice back in JulyThey also didn't call when the remaining case shipments were received and sign forWe have supplied them with a valid UPS signed proof of delivery and still do not want to paySounds like they are trying to skip out on paying their bills and unjustly enriching themselves