Direct Buy Imaging

Review: We were delivered toner from Direct Buy Imaging that was never ordered and then when we were contacted for not paying the bill they would not take the toner back even though it was not opened and not used. It was stated that they "cannot guarantee that it was their toner" and that we still needed to pay the $400 bill.Desired Settlement: We desire for them to take the toner back without a charge to our company since they were fraudulent in sending it to us in the first place.

Review: We received several invoices for toners that we did not order nor did we receive. The invoices were sent to us a year after the toner was supposedly sent. They are trying to collect and we did not order or receive the product. We have a contract with the company we bought our copiers from for our toners . We use a purchase order system and all toner is to be bought through the accounting office, other sites do not purchase toners. The invoices do not indicate if these toners are color or black and white. The copier that the toner is for uses four color cartridges. There is no way we would order 24 toners at one time. When we called to inquire about the bills we were told that this was a verbal order and we do not order unless a PO is issued.Desired Settlement: We told them we could not approve payment as we could not verify that the product was ever received. They then threatened legal action. We want the charges removed and no further contact from this company.

Business

Response:

I am sorry that the customer feels this way. Our sales representative spoke to an authorized employee at their location regarding ordering a case of toner for their copier/printer. The employee agreed to the terms and conditions then verified the order the next day with the verification department. They have previously paid for a carton back in November. If they never ordered, then why did they already pay for a carton and not call us when they received the product/invoice back in November. We have supplied them with a valid UPS signed proof of delivery and still do not want to pay. Sounds like they are trying to skip out on paying their bills and unjustly enriching themselves.

Review: After receiving a call from this ‘company’ back in September of 2014 inquiring about what model copier we used, we began receiving invoices and statements from Direct Buy Imaging for printer/copier cartridges. When they asked the person who took their initial call what their name was, and she gave it, they used this to say this person ‘ordered’ their products. The person they say ordered these products never ordered anything from them, it wasn’t their job. This is even though we receive cartridges from the company we lease the machine[s] from and have our Maintenance Agreement with. Our A/P Dept. wasn’t aware that we’re not doing business with this company, and were paying invoices for products that we did not order, did not need to order through them, and lastly, did not receive. According to their invoices, they have shipped us over 36 cartridges over a period of approximately 6 months. Again, we get these cartridges as part of our lease and maintenance from another company. Regrettably, although we were paying these invoices, we believed they were coming from our copier leasing company. We have paid this company over $10,000 so far, and we are still being harassed by a representative named [redacted], almost daily, for another $3,000. Her phone manner is deplorable, she yells, calls various employees she has spoken to liars, and it has to stop. They have no web site, normally it is a machine that answers their phone, their email is a non-descript Gmail account. Even our Copier leasing and maintenance company did a three-way call between themselves, us and Direct Buy telling them this was fraudulent, but the calls don't stop. When we saw the various Revdex.com reports on this company, we saw what happened to us, is happening to everyone they deal with.Desired Settlement: We never contacted this company, they contacted us. We never ordered their products, we never received their products. This is a fraudulent company that uses deceptive marketing to get in the door. We would like them to go away and stop harassing this company, stop the phone calls and the unprofessional behavior and manner during their calls.

Business

Response:

I am sorry that the customer feels this way. Our sales representative spoke to an authorized employee at their location regarding ordering a case of toner for their copier/printer. The employee agreed to the terms and conditions then verified the order the next day with the verification department. They have previously paid for multiple cartons on four separate shipments ranging back in September 2014 to March 2015.. If they never ordered, then why did they already pay for multiple cartons and keep receiving shipments. They could have called at any point to cancel the order/shipments. We have supplied them with a valid UPS signed proof of delivery and still do not want to pay. Sounds like they are trying to skip out on paying their bills and unjustly enriching themselves.

This company sent a toner cartridge to one of our locations in January 2015 that we did not order. The employee just thought it was our toner and didn't think anything of it. A few weeks ago we started getting these harrassing phone calls from a [redacted] saying that we owe for the invoice and if we don't pay it she will contact their attorneys. We explained to her that we do not order without using purchase order and we do not have a purchase order for this item. We asked that she send the invoice. The invoice was dated December 2014 and it was for $499.25. I see in other complaints that this same exact situation has happened to others for the same dollar amounts. When we tried to dispute the charges, she got very unprofessional. We will be contacting our attorneys about this.

Review: We receive 5 to 7 of these every year. A box of toner is sent to the attention of one of the department managers that was not ordered. They then invoice us for more than sent. The company name changes but the 800 number and address are usually the same. We have returned this toner back to them once and it was returned back stating these were not the toners sent. This goes on each time the toner is sent to us without ordering. What they have not realized, we have not used the Lanier copiers in over a year which is the toner they sent. We also have as part of our copier contract that the vendor provides the toner at no cost. There is no reason for departments to order toner. We normally let everything run it’s course, but this time they have gotten a little more aggressive.Desired Settlement: Billing adjustment Credit

invoice #[redacted] 6/5/14 $1,158.25 to zero.

invoice#[redacted] 6/20/14 $1,158.25 to zero

Invoice#[redacted] 7/5/14 $1,158.25 to zero

Invoice#[redacted] 7/20/14 $1,158.25 to zero

Invoice#[redacted] 8/5/14 $1,158.25 to zero

Invoice#[redacted] 8/20/14 $1,158.25 to zero

DO not ever ship anything to us again. Do not call employees and ask what kind of printers or copiers we have and then mail it. We have lease/Contracts with our eqipment suppliers so we do not need to buy this. You unethical behavior has already cost multiple shipping fees. And we actually prioviously paid $6K of the invoices just because someone opened the box not know what it was. We now know there boxes are a scam and do not open.

All of these items we returned to the vedor and they refused to acccept them with out a vendor issued retun label. [redacted] will not return calls to issue return label.

Consumer

Response:

Thanks for all of your help.

Review: This company has sent us toner cartridges we have not requested after sending us invoices we did not pay. No one at our company has had communication with this group and yet they seem determined to make us take their products. I have attempted to reach them to resolve the issue, get them to stop sending us items we can't use, and to take back what they sent us, but I always get an answering service.Desired Settlement: While I will deal with this organization directly to resolve the issue, I thought it would be good for others to know about this company.