Direct Buy Imaging

There was a order placed by *** *** (which is an employee) for a carton of toner for their copy machineUnfortunately the product was not in stock at the time of the order and was on a day back orderA confirmation was mail to the customers location attention to the person who placed
the orderOnce the product came in, it was shipped to the customer via ups and delivered with a tracking# of ***You can still track the information online via ups websiteThey say that it was returned but we have asked for proof of return just like we give proof the product was deliveredTo this day, we still haven't received that informationThat is why collections is trying to get the billed paidSounds like they are trying to unjustly enrich themselvesNot a good business practice

I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedHowever, I do want it noted that I did NOT place the order NOR confirm the order and what was sent to me was a bill, not a confirmation letterPlease see attached

The order was placed by their employee *** ***The product was delivered and was paid forIf they didn't order, then why did they pay for the product deliveredPer their request, the second shipment was delivered and they are unwilling to payThe payment is due and they are unjustly enriching
themselves on our behalf

There are two sides to every story and the bottom line is that the customer got what they wantedThe order was cancelled PER THEIR REQUESTNo product was shipped out or no monies were collected

Just another tactic to get out of paying a billThe proof was a sales phone call to the customer pitching our supplies and servicesThe customer provided the machine information to the sales representative so the correct product gets shippedAnother way to provide proof of ordering is that the first bill was paid forI believe this customer is performing unfair business practices by not paying what is owed

I am sorry to hear that someone in your company possibly made a mistake in ordering supplies from us then your vendorThat is still no excuse of not paying for the product you have receivedWe have provided concrete original *** signed and delivered proof of deliveries of your company receiving the suppliesIt is unjust to skip out on paying for what was received even if one of your employees made a mistake

The order was placed and confirmed from an authorized employee to purchase printer and office suppliesIt looks like they saw that they might have ordered from the wrong vendor so they called us to cancel the shipmentPer their request, the order and shipment was cancelledAs you can see, there
should have never been a report to the Revdex.comThe customers request was expedited immediately with no questions asked

*** *** is a very unprofessional business manHe is unwilling to pay for products his employee ordered and receivedThe UPS tracking# is ***Anyone can go to ups.com and track this package to see that the product was delivered and received to his locationIt is not our fault if his employees place orders for products that they are not authorized to do soHe has always had the option to pay his bill or return the productIf he says that they never ordered, then why does he not have the product to returnSounds like a "pirate" to me

Last summer our office received a box of toner for our copy machine at a hugely inflated price that we did not order. I attempted multiple times to call the company, and always received an automated voice mail that does not even state the company name. I did leave a message, but never received a return phone call. I sent the package back, marked "refused." Now I receive a phone call from "[redacted]" at Direct Buy Imaging demanding payment. I explained that I sent the package back, and told her of my history and attempts to reach a live person. I asked her to fax me proof that we ordered the toner, but she states she has no record of it and cannot provide proof. I looked online, and this very same scenario seems to be playing out for many other offices. She demanded payment and is very harrassing and disrespectful. I highly recommend the State of California investigate this business and shut them down. They are clearly a very fraudulent company, as stated in the many reviews of businesses, resulting in an "F" grade.

If the customer truly returned the product and wants us to bring the situation up with UPS then please provide your tracking# for the product you sent back. The situation would be closed if we had the tracking and see it was delivered to our address. If they can't provide it, then payment needs to be made.

The order was generated by one of our sales represenatives speaking to [redacted] regarding office supplies. She place a order for a carton of toner for their Konica Minolta machine. She also verified the order she place with the verification department who called to confirm her order and make sure the shipping address and product was correct. The customer received the product via UPS and never called to cancel or refuse the shipment. The customer needs to pay their bill or find the box for a possible return. The customer is unjustly enriching themselves by not paying their bill.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
That is absolutely untrue.  The person was not authorized to purchase it.  All she was asked for was the copier model and was told that he had already spoken to someone earlier and just needed that to complete the order.   He had not and the only department that has authorization to purchase anything is the purchasing department.  This company intentionally went around the hospital purchasing department, deceived and manipulated the employee. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
First of all, [redacted] is not authorized to order anything for the office.  She never has, and she never ordered this.  Secondly, we don't have an employee by that name they claimed signed the package.  Nobody places orders, especially something that costs that much, except me, [redacted], Business manager, or the doctor himself.  Plus, it is out character for us to order this much toner when our usage is so low.  We can prove our purchase pattern compared to our usage, up till the time we last ordered toner from our supplier, Quill or Medical Arts.
This company is bogus, or what we used to call in the industry as "toner pirates".  They want us to return something we never got.  And if we can't, they want us to pay for it.  Who's enriching themselves, now?

I am sorry that the customer feels this way. Our sales representative spoke to an authorized employee at their location regarding ordering a case of toner for their copier/printer. The employee agreed to the terms and conditions then verified the order the next day with the verification department....

They have previously paid for a carton back in September. If they never ordered, then why did they already pay for a carton and not call us when they received the product/invoice back in September. We have supplied them with a valid [redacted] signed proof of delivery and still do not want to pay. Sounds like they are trying to skip out on paying their bills and unjustly enriching themselves.

I am sorry that the customer feels this way. Our sales representative spoke to an authorized employee at their location regarding ordering a case of toner for their copier/printer. The...

employee agreed to the terms and conditions then verified the order the next day with the verification department. They have previously paid for a carton back in July. If they never ordered, then why did they already pay for a carton and not call us when they received the product/invoice back in July. They also didn't call when the remaining case shipments were received and sign for. We have supplied them with a valid UPS signed proof of delivery and still do not want to pay. Sounds like they are trying to skip out on paying their bills and unjustly enriching themselves.

All the facts have been provided to the customer. [redacted] proof of deliveries with signatures at the locations address. We can provided them AGAIN showing they did receive the merchandise. Another attempt of trying to justify not to pay their bill and unjustly enriching themselves on our expense.

I am sorry that the customer feels this way. Our sales representative spoke to an authorized employee at their location regarding ordering a case of toner for their copier/printer. The employee agreed to the terms and conditions then verified the order the next day with the verification department....

They have previously paid for a carton back in November. If they never ordered, then why did they already pay for a carton and not call us when they received the product/invoice back in November. We have supplied them with a valid UPS signed proof of delivery and still do not want to pay. Sounds like they are trying to skip out on paying their bills and unjustly enriching themselves.

[redacted] from [redacted] Chiropractic Clinic placed and confirmed an order with our company Direct buy Imaging. The product was shipped out and was paid for. The second shipment of their case of toner was also shipped but not paid for. That is what we are collecting on. If they never ordered or...

received the product, then why did they pay for their first shipment and not cancel or return the product. We have provided BOTH UPS proof of deliveries which can still be viewed online to show a signature at delivery. [redacted] Chiropractic Clinic is trying to unjustly enrich themselves on our expense. Once payment has been collected, we will never do business with that company again.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
We returned it back to sender. We can't be responsible for misplacement by ups. They need to take this to ups and resolve with them rather than billing us and putting us in collection for something that we have never used. It's definitely bad business strategy and leaving bad taste for customers.
Regards,
[redacted]

The client did receive a response via email and the reason they got a voicemail was due to them calling after hours. Per your request, The order that [redacted] PLACED and...

CONFIRMED will be cancelled. The product is on a 10 day backorder and that is why you were mailed out a confirmation to confirm backorder shipment. If you didn't want the product then you shouldn't have ordered it through our sales representative. As you can see, the client was taken care of fairly and their request was granted.