Direct Buy Imaging

To whom it may concern,
Thank you for responding to my complaint. 
Regarding my preferred resolution to this complaint, I just wanted them to go away and not bother anyone anymore.  If they can send me a letter or something stating the fact...

that they erroneously sent me this bill, that would be sufficient enough, too.
Again, thank you for all your help in getting this resolved.
Sincerely,
[redacted]
Milestones Pediatrics

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Just because, the building paid for one toner does not mean that we received or accepted a delivery of 15 toner cartridges. As I have said, the building has deemed that these are fraudlent charges and we will not be paying the invoice in question.
Regards,
[redacted]

Better [redacted] Bureau:
I have reviewed the response made by the [redacted] in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
February 10, 2016 RECEIVED FEB 17 10%
Better [redacted] Bureau
4747 View Ridge Ave., #200
San Diego, CA 92123
Re:[redacted]./the [redacted] firm no of Southland [redacted]/Direct Buy Imaging
I am requesting your assistance in a matter that has occurred twice in my office and that continues to occur throughout the United States every day to unsuspecting [redacted]es. I work for [redacted] Oklahoma. I am the office manager and my name is [redacted]. Below you will find an outline of the interaction our office has had with the above company.
Of specific point, Direct Buy Imaging indicated that they sold the alleged [redacted] they indicate that we owed to them to [redacted]. who hired the [redacted] firm to pursue against us. The letter from the [redacted] firm indicates a bill due now that has doubled from the original invoice in the amount of $3855.50 from the original invoice of $1927.75. I am challenging both amounts as being owed as I did not order or authorize the product nor did I receive the product they claim they are entitled to being paid for. Below you will find the outline of events for your review.
In August 2015 [redacted] of Direct Buy Imaging contacted our office and spoke to [redacted], our physical therapy assistant. She said that she was checking on an invoice they had sent recently for toner he had ordered. She told [redacted] that he was the one that ordered the toner and she wanted to know when they could expect payment. [redacted] indicated to her that he did not order toner as he was not authorized to order toner for the office and further important we are under contract with a different company who supplied our needs regarding toner and Direct Buy Imaging was not our contracted company's name. Ms. [redacted] said that the invoice was past due and the toner was ordered on 01/16/2015. Again [redacted] assured her that toner would never be ordered from their company as we do not do [redacted] with them. She asked if he was refusing to pay the invoice and he said yes he was refusing to pay the invoice because we did not show record that the toner was ever received, nor did he order toner from their company and he was not authorized to order toner.
In October 2015 I intercepted another invoice by fax from [redacted] demanding payment and the invoice was severely past due and payable immediately. I questioned [redacted] regarding this invoice as I thought he had resolved the issue in August 2015 with [redacted] said he thought it was resolved as well. I called and spoke to [redacted] who indicated that the toner was ordered by [redacted]. I again emphasized to Ms. [redacted] that [redacted] was not authorized to order toner, additionally that he had received a $50 gift card in April of 2015 thanking him for his [redacted] for the order and he promptly sent the gift card back with a note indicating that we have never placed an order with their company and that we did not do [redacted] with their company. [redacted] asked if I was refusing to pay the invoice and I told her yes as the invoice was fraudulent according to my records.
On 11/11/15 I was contacted by [redacted] and she said she was from [redacted] Law Firm representing Direct Buy Imaging. She explained again that there was a past due invoice in the amount of $1927.75. lattempted to explain everything to her that I had gone over with [redacted] and [redacted] said she was not calling to discuss the issues with me but to simply demand payment and that she was a paralegal that worked for Direct Buy Imaging. I asked if she could tell me how many cartridges was suppose to have been sent to our office and she said she did not know. I asked if she could send me an invoice outlining the produce that was suppose to have been sent and she said that I had already received the invoice. I explained that I had received the invoice for the first time in August by fax but it was not detailed. That this was the first invoice our clinic had ever received from the company [redacted] represented and that she would have to forgive me because I would need to do research regarding the invoice and with that I would need to know exactly what amount of product I was suppose to have received and what kind of product was being billed as I had just performed an audit on our toner and copy images with our contracted company we do [redacted] with and there was no extra toner on any of our shelves and we were on track with the amount of toner our contracted company supplied to us for the 2015 calendar year. [redacted] said that she would try and get the information to me and that she needed arrangements on the outstanding invoice. Again assured her I would review the information once I received it but again we did not order the toner, we did not receive the toner according to my records and we refused to pay for something we never ordered or received. In fact, I explained to her if we had of received $1927.75 worth of toner with an invoice from any company including my contracted company I would have immediately investigated it as I log the toner received in the office and it would appear that this amount of toner would have been about 26 cartridges received at one time at the cost of each toner with my contracted company being $74.16 per cartridge. Further | explained that our office policy is to only have two black toners, and one of each color on our shelves at any given time because we do not have room to store toner. Further I explained that in my recent audit the toner I did order from my contracted company matched the amount of images I would get from the toner I received in 2015 and that I had exactly the amount of cartridges I should have on my shelf according to my copy use and I certainly did not have any extra toner cartridges other than what my contracted company showed I should have on my shelf. [redacted] said well you received it you signed for it, I can't help that maybe one of your staff members stole the toner and sold it on the black market it gets a pretty penny. I explained to her that this was ridiculous that the company she was representing was practicing fraudulent [redacted]. Again I said we did not order the toner, we did not receive the toner and no I will not pay for something that you can't even tell me how many I was suppose to receive so I can do a second audit. She said that she would find out the information and forward to me a copy of where I signed for the toner. Again I explained to her that if I signed and received any toner cartridges over 4 I would have immediately sent the toner back from where it came from as we only can order 4 cartridges at a time per office policy. She got hostile with me and said so you are refusing to pay? I said yes. She said then she was going to start legal proceedings because we had paid for an invoice in January 2015 in the amount of $469.50 that they sent to us in December 2014. I again indicated that if we received toner from their company in 2014 we would have sent it back. If we paid for an invoice it would be because I was on vacation and my staff forwarded the invoice to the accountant for payment in my absence but this invoice would have been an immediate red flag to me and I would have refused to pay it and it would not have been forwarded to our accountant for payment as the company [redacted] represents was not our contracted company we do [redacted] with. I asked her to send that invoice with a copy of the check we sent for my records and she refused to forward it to me as she said it was already paid in full.
Note- what I find peculiar is the fax copy of the outstanding invoice and all the documents that they sent showing where I was suppose to have signed for the toner does not have our fax header at the top of the invoices that dates the document when it is received by our company. Every document in my office is suppose to have the date, time, who sent the fax, and how many pages are being sent. None of the faxes I received from their company has this information on the header.
After hanging up from [redacted] I attempted to contact Direct Buy Imaging to speak with [redacted] in hopes she could give me the information I was needing so I could run a second audit on our toner logs. When I called their office I did not introduce myself to anyone. I asked if I could speak to [redacted] about an invoice and immediately the person who intercepted my phone call directed me back to [redacted]. I told her I wanted to speak to [redacted] said that I could not speak to [redacted] that my file was now in collections and she was the only person I could speak with now. I explained that she did not have the information I was needing and I hope to speak to Ava so I could get the information to do my research. [redacted] said that I could not speak to anyone but her from now on and asked again if I was going to willingly pay the invoice outstanding. I told her the invoice was just received in August by fax and not mail and we did not order their product and therefore we would not be paying for something we did not authorize or order. Further I asked why we were just now getting an invoice in August 2015 when they stated the product was sent in January 2015. She did not reply. I asked her why and how I got back to her when I did not tell the person who answered my call who was and I stated obviously they have caller ID and I found that to be strange. She said she worked on the premise of Direct Buy Imaging as a paralegal and she was employed by [redacted] Law Firm and the invoice was due because the toner was delivered as they have a signed document from UPS showing where I signed for it so since I signed for it and it was delivered I had to pay for the toner. She further states they have a 15 day return policy. I asked her how I could return something I did not receive or have logged records that I received, nor an invoice upon receipt of said merchandise. She said "oh you received it but maybe your copy company out of jealousy removed the product off your shelf.” Again explained that my copy company did not have access to where I stored and logged my toner cartridges and if I received them the toner cartridges would have been returned immediately as we do not have room or storage for that many toner cartridges. Further I asked if we did in fact receive toner in December 2014 where we paid for that invoice why would they send more toner in January 2015 as there is no way we would have used or needed any additional toner. She said we have no way of knowing that you couldn't use more toner. Note – this is so convenient that they don’t send an invoice until eight months later so as to not alert the unsuspecting consumer of their fraudulent [redacted] practices.
Later that day on 11/11/15 [redacted] called me back and said that it was 16 cartridges, 4 blacks and 4 of each different color totaling 16 cartridges. I told her I would never go through that many cartridges and I would certainly have them still sitting on my shelf had I received them. She said that she had faxed where I signed for the toner delivery from UPS. I asked when I was suppose to have signed for the toner? She said on Friday, 01/16/15. Their invoice is dated 01/16/15.
On 11/11/15 I contacted our contracted company [redacted] and I spoke to [redacted] and she said that our copies logged for 2014 and 2015 verses our toner that [redacted] sent to us in both those years along with what I showed we still had regarding toner logged on the shelf is right on target. Further [redacted] said that this company was a “toner pirate”. I asked her how much a toner cartridge was through them and she said $74.16. I explained that I could not get any information from Direct Buy Imaging [redacted] regarding the amount of cartridges I was suppose to have received but when I told
her the invoice said 4 cartons at $469.50. She said that she thought that meant I received 4 cartridges only and so obviously they were charging me six times the cost of toner. When I told her that [redacted] the paralegal for [redacted] Law Firm stated that they sent 16 total cartridges [redacted] said that I would not go through that much toner in three years. She went through my toner that was received through [redacted] for 2014 which was 5 black toners and 1 blue, 1 magenta and 1 yellow. For 2015 my toner received through [redacted] was 3 blacks, 1 blue, 1 yellow. She said that a black yields 23,000 copies and the color yields 17,000 copies per cartridge. My total copies made in 2014 for black was 55,477 well within the 5 black cartridges I received total from [redacted] in the 2014 calendar year with an extra 2 black cartridges logged on the shelf going into January of 2015. Regarding the color cartridges I used 11003 copies in 2014. [redacted] said I would have had 1 toner of each color on my shelf going into 2015 with no need to have ordered any additional toner of either black or any color.
On 11/30/2015 I spoke to the UPS driver that always does our deliveries. I showed him the documents that [redacted] sent from Direct Buy Imaging. [redacted] indicated that the copies looked like forgeries. In fact he said that Direct Buy Imaging could have accessed any delivery that UPS made to us on that date and used that to doctor an invoice that would appear they sent us toner. He further indicated that this same company had been scamming elderly people in our community over the last year with the same tactics. He said that Direct Buy Imaging had his clients he delivered to very worried and upset as they never ordered the toner or ink cartridges. I asked [redacted] if I had signed for something being delivered by UPS could the item actually not match what the ticket indicated and he said yes because we do not check to match it up. So I asked if something stated it was a 20 pound box is possible that it was only 5 pounds, or an envelope and not a box at all. [redacted] said yes that UPS does not confirm the weight of the sent item with the delivery of signature of the recipient. Further he said it could have been an empty box or a letter, really anything. Further he stated that the information [redacted] sent to me appeared to him to be doctored up and that she could have taken a tracking number off the UPS website and applied it to her invoice she sent to me indicating what she alleges was sent and of course then she would have my signature where I signed for something we did authorize and order but with another company. Note— so I guess the point would be that the UPS driver said that these people who sends merchandise to people without their authorization is illegal and should not be allowed to continue these practices and they should be investigated and he was forwarding my information to the supervisor of the legal department at UPS and he took my information with him to ask for an investigation against this company for illegal shipments of merchandise to consumers with intent to defraud and receive money not due to them.
On 12/01/2015 the supervisor of the fraud unit at UPS contacted my office and said that they were doing an investigation against the [redacted] practices of Southland [redacted]/Direct Buy Imaging as there had been many complaints and that these two companies had a “F” rating from the Better [redacted] -- Bureau of California. Further the complaints received against Direct Buy Imaging were similar to what we had reported they were attempting to do in defrauding [redacted]. Further, for the entire month of January I have been receiving harassing phone calls from [redacted] and [redacted] demanding payment immediately and threatening many actions if I refused to comply. Further the UPS delivery ticket said the box weighed 20 pounds. According to [redacted] with Direct Buy Imaging they delivered 16 cartridges to us. Each cartridge weighs 3.60 pounds each x 16 cartridges should have been a weight of 57.60 pounds, 37.60 pounds more than their stated weight of the box I was suppose to have been sent by their company.
On January 28, 2016 received a letter dated January 19, 2016 from the [redacted] firm signed by [redacted] an alleged attorney representing [redacted]., the client who Direct Buy Imaging Services sold our [redacted] to for payment, the [redacted] firm is the firm that [redacted], the paralegal works for and is assigned to work directly from the premise of Direct Buy Imaging/Southland [redacted] as their collector. Further [redacted]. just happens to be the client of the [redacted] firm who [redacted] works for and Direct Buy Imaging who [redacted] works for sold the [redacted] they allege we owe for immediate collection. The letter indicates the Principal amount due is $3855.50 which is twice as much as Direct Buy Imaging invoice they sent dated 01/16/2015 and alleges we owed at $1927.75. Why would a collection company double the invoice from $1927.75 to $3855.50? Further they added interest due at $398.22 for a total amount due of $4253.72. Further the letter threatens that if we do not pay the invoice within 10 days of the date on the letter that the [redacted] firm would forward our account to a local counsel who would immediately file suit to ensure payment. They went on to say that once suit was filed, [redacted]. would seek recovery of not only the principal balance due but, in addition, interest, attorney's fees and court cost. They further stated that local counsel would file an immediate application for Writ of Attachment against [redacted] Clinic and a court would order a Sheriff to seize sufficient assets of [redacted] Clinic to secure payment of the outstanding [redacted]. Then the letter said this would be the first and only letter that we would receive prior to them referring our account to local counsel. Then they said if we wish to avoid being sued to immediately contact the paralegal [redacted].
| contacted [redacted] regarding the letter but she refused to speak with me and said that I needed either the doctor or our attorney to call her. I attempted to explain to her again that if we had ordered the product that we always pay our invoices and [redacted]s within 30 days of receipt but we did not even get an invoice from this company until August 2015. Again, she refused to talk to me any further,
On January 26, 2016 | called [redacted] our contracted copy company. I spoke with [redacted] Stallings as well as [redacted] the administrative assistant at [redacted] who handles fraudulent activity and issues such as mine. I forwarded all the documents I had received from Direct Buy Imaging to them for inspection and review. [redacted] contacted me back and said that the “delivery notice from the UPS that Direct Buy Imaging alleges was receipt where I signed for the toner” was in fact a fraudulent receipt and that Direct Buy Imaging had used one of [redacted] employees names as the inquiry from: (that being [redacted] Duty) in addition, Direct Buy Imaging used “[redacted] Duty name, the [redacted] employee on the shipment to information with our address". [redacted] indicated that [redacted] was also investigating Direct Buy Imaging for fraudulent [redacted] practices and for using one of their employees names to defraud our company and make us believe that they were actually the company who supplied our toner to our company. [redacted] indicated that [redacted] could possibly file a fraud claim as well. Along with that, [redacted] said that [redacted] had attempted to contact Direct Buy Imaging as well as [redacted] at the [redacted] firm to discuss these issues. [redacted] indicated [redacted] has initiated contact with these individuals over the course of the last week and she has tried to make contact with each several times with no return call back to her even though she has left numerous messages to both companys.
| appreciate you investigating this matter for our clinic. We had something similar to this happen from another “toner pirate” in January- March of 2012 that went under the name of IDC Servco, also from California. In this instance we were contacted by [redacted] a company of Del Ray Supplies and they spoke to a new staff member who had just started working for the practice. [redacted] indicated that they were our copy toner company and that the price of the toner was about to double in cost but if our
staff member wanted to keep the price as it was that they could send us a carton of toner. The staff member not realizing they were a fraudulent company said that we had just ordered toner from them not realizing they were not who we use and that we were not in need of any additional toner at this time. This company went ahead and sent one carton of toner of which again we did not authorize or order the product. But never having been a victim of “toner pirates” we did not know there was a risk and we did not realize that it was not the correct toner from our contracted company [redacted]. We actually forwarded the invoice to our accountant for payment as we always do and she always pays the invoice within 30 days. Within a few weeks we received several more toner cartridges from the “toner pirates”, again, we logged the toner and put it on the shelf and sent the invoice for payment. All the while we were having problems with our copy machine as we had put one of these “[redacted]orrect toners” in our machine believing it was the correct toner. [redacted] came out to see why our copy machine was putting black dots all over our copies. They could not figure it out and they said they had an extra toner in their car and they would replace it and see if that did not help resolve our issues. [redacted] said they would send us a new case of toner and not to use any of the toner we had on the shelf because it could all be bad. Of course, the repair person from [redacted] not knowing that [redacted] was not the company who sent us these toner cartridges we had on our shelf just thought that we got a hold of a bad couple of cartridges. Our copier required extensive repairs as a result of using incorrect toner. This mistake occurred because the cartridges all looked the same to the employees and obviously we assumed that if toner was coming it was from our contracted carrier. [redacted] indicated they would send us out additional black cartridges within the week. Then we received another delivery from [redacted] and this time it was a case of black cartridges at a cost of $1931.60. I actually intercepted the toner at the door in the foyer because I saw black toner coming out from the bottom of the box. I received a invoice for this delivery by fax the next day and I forwarded that to the accountant for payment. In the meantime I had contacted [redacted] to let them know that the toner cartridges they had sent to us was leaking all over the foyer and it was possible this box was bad as well and I had put it in our storage shed until they could tell me what to do with it. [redacted] said they would come to check on it. At this point Dr. [redacted] inquired about the invoice and why we were paying more for toner than we had been and why we changed to a different company and was not using [redacted]. I began investigating this issue and how it could have happened and within a few days of my research and [redacted] coming out reviewing the leaking cartridges that we had been scammed by “toner pirates”. I contacted [redacted] and we declined the delivery and we requested a return slip for all the toner they had sent to us and we requested our money back on the basis of fraudulent [redacted] practices. I explained that the cartridges they had sent caused us an extensive repair bill for our copy machine because the toner was less than standard in quality. [redacted] denied our request for a return slip and complete refund. They eventually did allow us to return the last box of leaking cartridges but not without a huge long drawn out ordeal. It was then from this experience that we have educated all of our employees regarding “toner pirates”, we changed our office policy and will only allow [redacted], the office manager to order toner from [redacted], as well as we now log every toner cartridge that is delivered to the office and we have an office policy on how many of each color we can have on the shelf at any given time to ensure that we will not accept a case of toner cartridges.
The point of reviewing the first scam we were involved in is to indicate that we had implemented policies and procedures regarding toner, ordering, accepting and logging and auditing copies used verses purchase of toner. We certainly do not want to pay $469.00 for one cartridge when we can order through our contracted company [redacted] and get a quality product for $74.16 per cartridge.
I have included all documentation from the recent “toner pirate scam”, as well as the first “toner pirate scame”. Thank you please contact me at [redacted] if you need to discuss anything regarding this
request for assistance.
Sincerely,
[redacted]
 
Regards,
[redacted]

Last summer our office received a box of toner for our copy machine at a hugely inflated price that we did not order. I attempted multiple times to call the company, and always received an automated voice mail that does not even state the company name. I did leave a message, but never received a return phone call. I sent the package back, marked "refused." Now I receive a phone call from "[redacted]" at Direct Buy Imaging demanding payment. I explained that I sent the package back, and told her of my history and attempts to reach a live person. I asked her to fax me proof that we ordered the toner, but she states she has no record of it and cannot provide proof. I looked online, and this very same scenario seems to be playing out for many other offices. She demanded payment and is very harrassing and disrespectful. I highly recommend the State of California investigate this business and shut them down. They are clearly a very fraudulent company, as stated in the many reviews of businesses, resulting in an "F" grade.

Review: Direct Buy Imaging has been sending us unnecessary billing on a product that was returned back to them after realizing that we were contracted by a different company.

Direct Buy Imaging has also been calling and sending invoices various times on a product that was not used.

We did not used the product and was shipped back, therefor we should not be billed for a product that was not used by us.Desired Settlement: After returning back the product we should not be receiving faxes, calls, and invoices asking us to pay the product

Business

Response:

There was a order placed by [redacted] (which is an employee) for a carton of toner for their copy machine. Unfortunately the product was not in stock at the time of the order and was on a 10 day back order. A confirmation was mail to the customers location attention to the person who placed the order. Once the product came in, it was shipped to the customer via ups and delivered with a tracking# of [redacted]. You can still track the information online via ups website. They say that it was returned but we have asked for proof of return just like we give proof the product was delivered. To this day, we still haven't received that information. That is why collections is trying to get the billed paid. Sounds like they are trying to unjustly enrich themselves. Not a good business practice.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

We returned it back to sender. We can't be responsible for misplacement by ups. They need to take this to ups and resolve with them rather than billing us and putting us in collection for something that we have never used. It's definitely bad business strategy and leaving bad taste for customers.

Regards,

Business

Response:

If the customer truly returned the product and wants us to bring the situation up with UPS then please provide your tracking# for the product you sent back. The situation would be closed if we had the tracking and see it was delivered to our address. If they can't provide it, then payment needs to be made.

Review: This company call one of the departments in the hospital asking for model # on the copy machine so he could send a toner that was called in to order. That employee stated to him that she had spoke to no one. He then proceeded to tell her it was a few days before. She thought that might be possible and gave the model #. In no way did she authorize a purchase. This week we received an invoice for the toner but had not received the toner. I was able to stop shipment of the toner and get a credit. The point is the deception by the sales rep. I understand this may be minor but we get several calls like this a month from different companies trying the same tactics with selling toners. We are working to educate our 400+ staff to pass these calls on to the purchasing department.Desired Settlement: Just want to report this so it can be investigated and get advise on how to handle in the future.

Business

Response:

The order was placed and confirmed from an authorized employee to purchase printer and office supplies. It looks like they saw that they might have ordered from the wrong vendor so they called us to cancel the shipment. Per their request, the order and shipment was cancelled. As you can see, there should have never been a report to the Revdex.com. The customers request was expedited immediately with no questions asked.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

That is absolutely untrue. The person was not authorized to purchase it. All she was asked for was the copier model and was told that he had already spoken to someone earlier and just needed that to complete the order. He had not and the only department that has authorization to purchase anything is the purchasing department. This company intentionally went around the hospital purchasing department, deceived and manipulated the employee.

Regards,

Business

Response:

There are two sides to every story and the bottom line is that the customer got what they wanted. The order was cancelled PER THEIR REQUEST. No product was shipped out or no monies were collected.

Review: This company claims to have sent us 16 ctns of toner for a machine we don't even have. While disputing the invoices, the tone of the e mails became very unprofessional. When they threatened to send our account to their counsel, I told them I would rather deal with their counsel than them and asked them not to send me any further communications, which was met by yet another communication. This company is a scam.Desired Settlement: Just want the public to be informed.

Review: This is the second time they've tried to collect on a bogus sale. We've never done any business with this company, and now they're trying to collect $499.25 for a carton of toner we've supposedly purchased. We buy our toner from our supplier for less than $70.00. These people are toner pirates. They ought to be shut down.Desired Settlement: I wish this company gets shut down for illegal practices. But an apology and an assurance that they stop bothering us will do, for now.

Consumer

Response:

To whom it may concern,

Review: Our corporation has had an ongoing issue with Direct Buy Imaging since Nov 2013 when we received a toner cartridge at one of our facilities that is not compatible with any of our copier/ printers. We have never done business with this company & did not order the toner. We received an invoice for the product totaling $399.25 & when contact was made to return the unwanted item, we were told that if we did not have the original shipping label it could not be returned. The product is unopened, however the original shipping box was disposed of before it was clear to the staff that this product was not ordered. After attempting to speak to representatives at Direct Buy Imaging about how this item was supposedly "ordered", and speaking to the employee that Direct Buy claims ordered this product, it became apparent that our employee (that does not order supplies) accepted a phone call & confirmed her name and the company address for a representative of a company that she did not recognize.

In the past year and a half multiple members of our staff both at the facility and the corporate office have had contact with representatives at Direct Buy Imaging attempting to resolve this issue. Each time we offer to return the unharmed product & each time we are told that we cannot return the unused item.

Direct Buy Imaging continues to verbally harass many of our employees and make accusations suggesting that each of them are lying about the events around this unwanted transaction and threatening law suits, while also gathering additional information about our corporation. The language and tone used by the collections rep in the last half dozen phone calls that we have received in the past two weeks has been angry, aggressive, threatening, and downright abusive. There is not a person left in our office that cares to ever speak to anyone representing this company ever again.Desired Settlement: To return the unwanted merchandise to the distributor and never be contacted again.

Business

Response:

I am sorry that the customer feels this way. Our sales representative spoke to an authorized employee at their location regarding ordering a case of toner for their copier/printer. The employee agreed to the terms and conditions then verified the order the next day with the verification department. The product was shipped and delivered as agreed. Upon receiving the product, the customer has 30 days no questions asked to obtain a return authorization number to have product sent back. The customer never called to request a return upon receiving the shipment. Therefore, I would assume the customer did in fact place the order acknowledging the conversation with our sales representative. We have supplied them with a valid UPS signed proof of delivery and still they do not want to pay. Sounds like they are trying to skip out on paying their bill and unjustly enriching themselves.

This company deceptively had my assistant purchase toner. They lied to her that I purchased the toner and that they were only conforming and needing an approval that it was backordered. I have never purchased any toner or other office supplies from this company. They have tried to deceive us previously and have asked them numerous times that remove us from their call list.

I received an invoice regarding a Brother Toner Cartridge today which we never ordered from this company nor received. The invoice total was $499.25. I called the number which was 8773096868. It directed me to an answering machine. This is a dishonest business transaction that we never entered into and as I see here at the Revdex.com website they have tried to dupe others as well.

Review: I received an invoice from Direct Buy Imaging totaling $499.25 for some toner for our copier. This was a company I had never heard of before and it was a strange charge because our toner is paid for through a maintenance program through our local copier company. I first phoned our copier maintenance company to see if this bill was from them. They informed me it was not and that it may possibly be an ink toner scam. I had never heard of this before. I first tried to call the number printed on the invoice and when no one answered I knew that my maintenance company was correct, it was a scam. I researched this company on the Revdex.com and saw that this was a scam they had done several times. I then decided to email the company to let them know we had received the invoice, informed them that I knew it was fraudulent and that I would not be paying the bill. I have not received a reply yet and do not expect to, but please know this scam is out there.Desired Settlement: I do not want to be contacted EVER again by this company and I think there should be some legal action against them.

Business

Response:

The client did receive a response via email and the reason they got a voicemail was due to them calling after hours. Per your request, The order that [redacted] PLACED and CONFIRMED will be cancelled. The product is on a 10 day backorder and that is why you were mailed out a confirmation to confirm backorder shipment. If you didn't want the product then you shouldn't have ordered it through our sales representative. As you can see, the client was taken care of fairly and their request was granted.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. However, I do want it noted that I did NOT place the order NOR confirm the order and what was sent to me was a bill, not a confirmation letter. Please see attached.

Review: Direct Buy Imaging called one of our schools acting as if they were conducting a survey, and asked what kind of copier they used. Upon receiving the information they shipped a case of unordered and unauthorized toners. Our staff failed to realized this was a scam, signed for the toners and used the toners. When we paid the invoice we also sent a Cease and Desist Letter. Now this company is acting as if they did not receive the check and letter. They are calling repeatedly asking us to email them a copy of the check. This would allow them to cash the copy and act as if they had not received the letter. Not to mention they would still be able to cash the first check.Desired Settlement: We expect Direct Buy Imaging to cash the check they have received and honor our Cease and Desist Letter. No business should ship product without proper authorization by the recipient. These practices are unethical and should be stopped.

Review: We received an invoice for a Sharp toner cartridge that we did not order, we do not have a Sharp copier in our office. We returned the invoice to sender. Approximately 10 days later, we received the toner cartridge via UPS. We were not aware what the package contained so it was signed for and opened. This means unless we pay for shipping, we cannot refuse or return the item. We attempted to call Direct Buy Imaging and continuously receive a voicemail. We are not paying for an item that we neither wanted, needed or ordered.Desired Settlement: I would like Direct Buy Imaging to send or email us a call tag for UPS to return the product.

Review: Direct Buy Imaging said they sent us a box weighing 20lbs. with 8 ink cartridges inside. The box came the day after July 4th when we were out of town and an employee signed for it not knowing who it was from or what was in it. We get deliveries all the time and if it has our name on it we usually sign for it. He sat it aside and when we came back from the holiday the box was forgotten all about. Let me say this. We are under contract with a company that sends our ink cartridges for free. We would not order some, especially 8 of them. The copier would not even last long enough to use all of those. Now in January of 2015 we start getting calls and were sent two invoices for 4 toner cartridges that came to 1,527.75. That is a total of 3,055.50. Now [redacted] is accusing us of theft. We did not steal anything. We did not order anything. We are not paying for something we did not order especially for 3,055.50. She has threatened us legally. When she called me she lied to me saying [redacted] told her that she approved it. I called [redacted] and she said she certainly did not approve it because she did not order it. She called me again today threatening me and would not let me speak so I hung up. Then she sent me an nasty email saying I could not make this go away by hanging up on her. I know this is a scam. I get calls all the time wanting to know my copier ID number and when I ask what company they are with they hang up on me. It is not right to harass and try to take peoples hard earned money by scamming them. Something needs to be done about these unscrupulous people!Desired Settlement: I would like for them never to call us again. I am not paying for something we did not order. In the event we find the box they say they sent, we will be more than happy to send it back at our own expense because the thought of having something of theirs makes me literally sick.Trisha Miller is the rudest person I have ever talked to. She lied to me. How can I even believe she sent us anything. She says that Jake signed for it but how do we know what was in it if anything. I don't trust her.

Review: Direct buy Imaging sent the company I work for, [redacted], an invoice for supplies that were not ordered by us, nor were they ever received. It was an invoice for toner that totaled $499.25. The toner listed on the invoice was "Sharp MXM363N Toner Carton". We have equipment made by Sharp in our office that uses toner and we actually received a letter from Sharp warning us of companies sending out fraudulent invoices for toner and shortly after that letter was received, we got this invoice from Direct Buy Imaging. After learning that this invoice was NOT legit, I emailed the company to let them know we had received the invoice and informed them that we never placed the order and this was fraudulent and I would be reporting them to the Revdex.com. I also requested that they never send us fraudulent invoicing again, as it was not ethical and I assume it cannot possibly be legal. In turn, I got a sarcastic reply from them stating they would report us to the Revdex.com as well (what they would report us for, I do not know). Direct Buy Imaging does not seem like a very professional, compliant, or responsible business at all, but more like one big scam.Desired Settlement: I think this company should be audited and/or fined at the very least and the public should be notified of their business workings so that no one gets taken advantage of and Direct Buy Imaging does not receive any monies that are not due to them. We have good internal policies here, thankfully, that prevented us from just paying the invoice and them getting away with it but I fear that other businesses may not have the internal controls we do and fall victim to this scam.

Review: We do not use this vendor for the products they claimed to have provided. We get out toners directly from [redacted]). We are being invoiced for a total of $5,032.25 over five invoices, one of which was inadvertently paid on 11/26/2014 for $399.25. The cartridges in question were never ordered nor received.Desired Settlement: We have contacted the vendor and notified them that we will NOT be paying for products that we did not order nor received.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.As we mentioned in our original complaint, the invoice from November was paid in error. Our print cartridges for the printer in question are sent directly from the vendor from which the printer was purchased and it is included as part of our maintenance agreement so there would be no need to ever order from anyone else. In fact, our vendor mentioned that this is a known scam in the industry. We also see that there are other claims against this company for the same scam. We are not trying to get out of paying anything, in fact that is why we originally paid the November issue, we did not want to be late and the IT Director was on vacation so we paid the invoice without approval. That was when we realized it was an error but did not pursue it at that time. Again, we did not order nor did we receive the cartridges.]

Regards,

Business

Response:

I am sorry to hear that someone in your company possibly made a mistake in ordering supplies from us then your normal vendor. That is still no excuse of not paying for the product you have received. We have provided concrete original [redacted] signed and delivered proof of deliveries of your company receiving the supplies. It is unjust to skip out on paying for what was received even if one of your employees made a mistake.

Review: Direct Buy Imaging alleges that our company placed an order for 24 toner cartridges at a per toner price of $235 and for a total balance of $11,666. Direct Buy Imaging also alleges that this toner was received. However, regardless of UPS delivery receipts, our company did not order nor did we receive this outrageous amount of toner cartridges. Furthermore, we purchase all of our toner for our assisted living communities from one supplier.

A representative from Direct Buy Imaging continues to harass both me and the CFO of our company on a daily basis and on some days, multiple times even after we have stated our position.

Business

Response:

I am sorry that the customer feels this way. Our sales representative spoke to an authorized employee at their location regarding ordering a case of toner for their copier/printer. The employee agreed to the terms and conditions then verified the order the next day with the verification department. They have previously paid for a carton back in July. If they never ordered, then why did they already pay for a carton and not call us when they received the product/invoice back in July. They also didn't call when the remaining case shipments were received and sign for. We have supplied them with a valid UPS signed proof of delivery and still do not want to pay. Sounds like they are trying to skip out on paying their bills and unjustly enriching themselves.

Consumer

Response:

When asked, Direct Buy Imaging was unable or unwilling to provide any proof of speaking to or the verification of the order with any employee in our organization.

Business

Response:

Just another tactic to get out of paying a bill. The proof was a sales phone call to the customer pitching our supplies and services. The customer provided the machine information to the sales representative so the correct product gets shipped. Another way to provide proof of ordering is that the first bill was paid for. I believe this customer is performing unfair business practices by not paying what is owed.

Review: I received an anonymous phone call on April 11th, 2014 that stated the company received toner a back in October and the invoice was not paid. I requested a copy of the invoice and backup documentation that showed we placed the order. I tried to look up the company in the meantime, but there is no website and the email that was provided is a plain gmail.com account. I tried to call the number she provided, but it went to a machine. The person provided an invoice a few days later through email, but there were no signatures or verification that our company placed the order. She provided a UPS tracking sheet that stated we were in fact delivered toner, but it was not the correct size for our printer. She called back anonymously a few days later to verify I received the invoice. I informed her that I could not find her website. She stated there is no website. I said I tried to call and the machine picked up. She stated that it was after business hours. I said it was 2:00pm CA time and she said yes we are closed. I told her I would return the toner if she would tell me where to send it. She said if the UPS original packaging was not with the package that it cannot be returned. The conversation then became very aggressive. She started threatening to take us to court over this $400 bill, accusing me personally of stealing, and much more. I have attempted to reach back out to her through email with no response.Desired Settlement: I would like to return the unused toner and the company not be held liable for toner that was not ordered.

Review: I have received a couple of calls from [redacted] at [redacted] to collect a debt for Direct Buy Imaging. The call back number that [redacted] left me was [redacted]. I felt that this was odd so I did a general search on the phone number, which lead me to Revdex.com website and Direct Buy Imaging. I called her back to get a general feel if this was truly fraudulent. I asked if she had been the one calling and not leaving a message (every morning for approx 2 weeks) and she said no. I mentioned that I was looking at the Revdex.com Website at the numerous complaints regarding her company and she got completely defensive and said that she works for [redacted] - to which I cannot location a listing for anywhere on the internet. I asked her to fax me everything she has on the unpaid invoice. She wanted an email address to which I would not give her and gave her my fax number. After receiving the documentation I forwarded it to our building who [redacted] claims received the product. The building Administrator has deemed that this is a fraudulent charge, as I suspected.Desired Settlement: We have deemed that this is fraudulent. There were NOT 15 toner cartridges sent/received at the building as they are claiming. Stop contacting our company.

Business

Response:

I am sorry that the customer feels this way. Our sales representative spoke to an authorized employee at their location regarding ordering a case of toner for their copier/printer. The employee agreed to the terms and conditions then verified the order the next day with the verification department. They have previously paid for a carton back in September. If they never ordered, then why did they already pay for a carton and not call us when they received the product/invoice back in September. We have supplied them with a valid [redacted] signed proof of delivery and still do not want to pay. Sounds like they are trying to skip out on paying their bills and unjustly enriching themselves.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Just because, the building paid for one toner does not mean that we received or accepted a delivery of 15 toner cartridges. As I have said, the building has deemed that these are fraudlent charges and we will not be paying the invoice in question.

Regards,

Business

Response:

All the facts have been provided to the customer. [redacted] proof of deliveries with signatures at the locations address. We can provided them AGAIN showing they did receive the merchandise. Another attempt of trying to justify not to pay their bill and unjustly enriching themselves on our expense.