Discount Auto Parts

Complaint: [redacted] I am rejecting this response because: This company is not being truthfulThey have neither contacted me to issue a credit nor actually sent a dimeI have not received a checkI do not see a credit on my card statement Although I have proof of the events that have occurred, they are not required to prove anything? Regards, [redacted] ***

Credit was issued April 17,

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] **

[redacted] called MrM [redacted] on April 26, 2016, he was left a message asking to call [redacted] so this issue can be resolvedMy Apologies [redacted] L [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

CREDIT HAS BEEN ISSUED IN THE AMOUNT OF $OUR RETURN POLICY REGARDING A RESTOCK FEE AND FREIGHT IS ON OUR WEB SITE AND INVOICES

Complaint: [redacted] I am rejecting this response because: That's interesting that your company does not refund shipping feesI can recall and even pull up my credit card records if need be when your company charged and shipped me the correct pads using my credit card information without my acknowledgement and when I called you and spoke to Bud H he told me just ship the parts back and they would refund me everything including the shipping feesI was so fed up with dealing with the company that I just kept the parts for future useAlso, I understand your policy but you shouldn't falsely advertise products on your website with incorrect information if you don't expect to refund your customersIt is also interesting that you never received the pads because they were in the same box as the calipers bit again I am so sick of dealing with your company that you can keep the $40, it isn't worth my timeI still have the shipping details of the package from ***I'm stationed overseas in the militaryIf I were in the states without a doubt I would take your company to small claims courtYou definitely lost a loyal customer forever and should review your employees actions and company policiesGreed will never help you succeed Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: See attached: It clearly states in your policy that shipping would be credited back if the error was yours I would like my shipping refunded Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:the business claiming that I chose the wrong part is completely falseI called them with my year, make, and model, and then specifically said that I was unsure about fitment and needed them to verify the part their website said would fit Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: Irrespective of the date of delivery, upon the return of the part, NO effort was made to return my money even after I calledI was mislead on two separate occasionsHad I not inquired, the part would have been returned and I would not have had my moneyAgain, they made NO effort in over six weeks to refund ANY of my balance Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: They started out owing me then on 03/13/they accidentally debited my card instead of crediting my cardOn 03/14/a credit showed up but that was for the debit that never should have occurred so they still owe me for the core charge.So in total with the accidental debit and the core charge refund that is a total of I have only received a credit of there should have been two credits of I don't think its ok to take my money when the business owes me money and then give back only half Regards, [redacted]

Mr [redacted] Called Mr [redacted] and gave Mr [redacted] the parts #'s he wished to order, therefore this was not the fault of DiscountAutoparts.com as we did not look up the items for Mr [redacted]

[redacted] called MrM [redacted] on April 26, 2016, he was left a message asking to call [redacted] so this issue can be resolved My Apologies [redacted] L [redacted]

Credit was given on *** *** NEW credit card on March 11,

Complaint: ***
I am rejecting this response because: the return policy regarding a 20% restocking fee is not on your website, I ordered and paid over the
phone, and none of this was disclosedCharging me return shipping plus a restocking fee is just plain bad business after I specifically stated that I was unsure about fitment and needed verification before orderingKeep your restocking fee and shipping reimbursement, and I guarantee you I will make your life *** for the next year or two
Regards,
*** ***

We have issued a credit for &

Mr*** has received credit for the rotors $64.64 & calipers I did not deduct the restock fee for the calipers, we have not received the padsOur company does not pay for any return shippingJoe B***

Full refund has been issued Regards Kathy

A refund of $has been issued to *** *** *** accountOriginal purchase Price of $minus the 5% discount that was taken on the original orderAny further assistance Please feel free to contact me
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Invoice and tracking number are attached