Discount Cab

We are very sympathetic to Mr [redacted] complaint, as we do not want any customer of Discount Cab to be disappointed with our service We apologize for any inconvenience Mr [redacted] might have experiencedPlease have him provide a copy of his receipt and complete the attached Wform, we will reimburse him for the parking expenses he incurred

We have reviewed Ms*** complaint and have found that she was indeed double-chargedWe’ve corrected this with our accounting department and the double charge was refunded to her
We are very sympathetic to Ms*** complaint, as we do not want any customer of Discount
Cab to be disappointed with our service We understand her frustration in getting this matter handled in a timely and inefficient mannerOur CSC reps have been coached on how to provide improved customer service.
We apologize for any inconvenience Ms*** might have experiencedWe hope that she will give Discount Cab another chance in the future

We are very sympathetic to Mr*** complaint, as we do not want any customer of Discount Cab to be disappointed with our service We apologize for any inconvenience Mr*** might have experiencedPlease have him provide a copy of his receipt and complete the attached ** form, we
will reimburse him for the parking expenses he incurred

We have reviewed Mr*** complaint and have found that he was indeed taken a non-direct route for his ride homeWe will refund the complete amount of the trip, if he would please provide us the last four digits of the credit card he used to pay for the tripPlease email those numbers
to***@***.*** or you can call them in to ###-###-####. We are very sympathetic to Mr*** complaint, as we do not want any customer of Discount Cab to be disappointed with our service We understand his frustration in getting this matter resolvedOur driver has been counseled on how to provide a better customer service experience and adjust fare amounts when necessary. We apologize for any inconvenience Mr*** might have experiencedWe hope that he will give Discount Cab another chance in the future

We have reviewed Mr. [redacted] complaint and have found that he was indeed double-charged. We’ve corrected this with our accounting department and the double charge was refunded to him on November 21, 2014.  We are very sympathetic to Mr. [redacted] complaint, as we do not want any customer of...

Discount Cab to be disappointed with our service.  We understand his frustration in getting this matter handled in a timely and inefficient manner. Our CSC reps have been coached on how to provide improved customer service. We apologize for any inconvenience Mr. Samford might have experienced. We hope that he will give Discount Cab another chance in the future.

We are very sympathetic to Mr. [redacted] complaint, as we do not want any customer of Discount Cab to be disappointed with our service.  We apologize for any inconvenience Mr. [redacted] might have experienced. Please have him provide a copy of his receipt and complete the attached W9 form, we will...

reimburse him for the parking expenses he incurred.

Be aware, this company charges different by the driver. I have used Discount Cab 3 times in this last week.. all going to and from the exact same location. The prices should all be the same.. when in fact I have paid a difference of $1 to $2 difference in the fees. I will not call them ever again.

I have been using Discount Cab for almost 3 years now with the past 2 years being the worst service/experience possible. Being "hung up on" by dispatchers, lied to about "time frame", unbelievable wait time, etc...I have "attempted" many times and try to be a "realist" but when someone is at the grocery store with a full cart(frozen food/perishables/etc) "waiting" for hours and a cab never shows up, there is a MAJOR issue within the company and it employees period! I would NOT recommend this company to others and have since tried others which are more reliable/friendly/prompt/etc. I agree with other comments read that the Revdex.com should re-evaluate this company and READ the comments/complaints since "attempting" to speak to superiors gets you "hung up" on, lied to, etc.- its just sad to treat people that poorly!! I hope SOMEONE succeeds at getting these issues resolved since "customers" aren't of importance within the company!

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this...

complaint resolved.

Regards,

Do not expect to ever speak to someone from customer service. They do not exist. After spending 40 minutes on hold, I called their leasing office only to be on hold for 15 more minutes then have the line mysteriously disconnect. Call back, hold for another 20. Never actually reached the mystical land of Discount Cab customer service. Do not even attempt to be connected to lost and found, they have a extremely unhelpful form online that ask for mundane information most people would never know. This is beyond frustrating and I do not understand how the Revdex.com can continue to give their accrediation to a company that has terrible service, high number of complaints with no recourse, and poor rating throughout other sites.

I recently called Discount Cab for a ride to my home from Physicians Physical Therapy on Miller Road in Buckeye AZ to my home in Westpark subdivision in Buckeye AZ. I went outside the business to be available for the driver as I saw on my Total Transit app that the car was nearing. The driver drove past me, went to the end of the line of businesses, turned around and headed back towards me. I then stepped out into the parking lot in order to be more visible and waved but he drove past and proceeded to continue to the nearby Walgreens. I waved and motioned while he continued down the lane and while he circled Walgreens, called the number on the app and left a message. In the meantime, Yellow Cab drove right up to the business and picked up another patient. Finally yet another patient had seen me waiting in the heat and offered me a ride home. During this ride, I received a call for the driver and explained to him that he had driven past me twice and a fellow patient had offered a ride. I just noticed a 10.00 cancellation fee on my charge card! For being ignored twice??! Ridiculous! I have requested that the company reverse the cancellation fee immediately. If not, I'll contact my charge card company and file a complain with the Revdex.com.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Although I do greatly appreciate the fact that my phone was finally found. I am still greatly disappointed considering I had to spend $100, which was non refundable to purchase a replacement phone. This was purchased BEFORE my phone was found. Or I should say, BEFORE anyone bothered to care or look for my phone. It is so sad that I have to go to such great lengths to complain to the Revdex.com and call the Police,  when this simply could have been resolved when I called Discount cab  4 or 5 different times, again, they did not care. At this point I would like a check for $100 to pay for my replacement phone. I think this is a cheap price considering this is a business phone and I really don't know how much money, or business  was lost to me during the 4 days  that I did not have the phone. How much money would be lost to Discount Cab if their phone number was not working for 4 days!?!?!?!!?!? And per the previous response, it is false. The phone was not delivered to me. They did offer to deliver it, but instead I chose to send my boyfriend to pick it up. I am still furious at this whole UN customer service oriented business and was afraid of what I would have said to this person. Regards,[redacted]

We are very sympathetic to Mr. [redacted] complaint, as we do not want any customer of Discount Cab to be disappointed with our service.  We apologize for any inconvenience Mr. [redacted] might have experienced. Please have him provide a copy of his receipt and complete the attached ** form,...

we will reimburse him for the parking expenses he incurred.

To:       Revdex.comFrom:  [redacted]Re:      Response to the response for case #[redacted]Date:   02/10/2014We investigated Mr. [redacted]’s complaint and researched the order and trip records to better assess the...

situation.  From this assessment we were able to speak with the driver. The driver noted that the walker was already damaged before he placed it in his vehicle which he mentioned to the passenger.At that point, we contacted Mr. [redacted] and talked to him about the situation. At which time he indicated that the walker was already five years old.We are very sympathetic to Mr. [redacted]’s complaint, as we do not want any customer of Discount Cab to be disappointed with our service.  We apologize for any inconvenience of the walker breaking might may have caused Mr. [redacted]’s mother.

I appreciate that Discount Cab did try to reach me, however I had already spoken with [redacted], and understood she would handle the situation.  So I did not return the call initially from [redacted].  I did return the call today, was unable to reach him and left a message regarding my previous conversation with [redacted].  It appears the two of them had not spoken.  I have also spoken with my employee, who stated her case manager was the one ordering the cabs and gave my number.  And I spoke to my employee regarding the fact that my number should never be given out to a business.  While I hope that the situation is now resolved, I am frustrated it had to go to this level.  A person should have a reasonable expectation when contacting a business (not once but twice) to correct an issue, that the issue will be corrected without have to take these measures.  I reserve the right to open an additional claim should I continue to receive calls in the future, regardless of how they got my phone number.  My only expectation was and still is that they just lose my number.  As long as I receive no further calls, I will consider the issue closed.

Regards,[redacted]

Hi - this is a communication to let you know that we are still investigating your complaint. Thank you for your patience.

Hello - We are investigating this complaint, have already identified the driver and suspended him until he speaks to a manager regarding this situation. It looks like this complaint was made on behalf of one or two passengers.  
I'd like to get their mailing information to send them...

each a gift card and some coupons towards future rides.  Again we aplogize for the service.  Thank you. 
Jennifer

Dear [redacted],   Thank you for your customer statement on October 28th 2016, regarding your concerns....

  I was sorry to learn of your experience and can appreciate your frustration. I can assure you that this is not the level of service we would wish for our customers. An investigation of your concerns has been researched and the outcome has been shared with me.   The investigation has included of searching our system for trips that are linked with your phone number. Unfortunately, at this time there was no trips in our system that included your phone number. Usually if there was a trip in the system that was connected to your phone number that would be the only way that we would have your phone number and be making calls every day. I am really sorry about this and can only hope that the calls have stopped at this time. If at any time you feel that this is incorrect feel free to contact our call center command desk to speak with a supervisor at [redacted]1 ext. 2200. Thank you Kindly.       Best Regards,   Lorena F[redacted] Total Transit

Since they confirmed that I did call for a 9am scheduled pick up, no one showed at the appointed time. If they have arrived on time like I asked instead of 1 hour later there wouldn't be this problem.  On top of the calls I have made to their company, being given the run around and taking 1 month to respond to another company is negligence and I believe disrespectful. I also have documentation of the tickets I have purchased prior to the trip , $440.29 for the flight out, $185.04 for the flight back and the $43.07 I was charged for the late taxi service. Discount Cab hasn't failed me in previous calls to airports but to really say that it's my "poor planning" to rely on a company that hasn't failed me before? All I want is what I lost.

Please see attachment. Thank you!
 
Jennifer