Discount Cab

I have been using Discount Cab for a few months now whenever I need a cab. Twice did I have someone bring their significant other along on a ride which is very unprofessional to say the least. Today I had to wait a full 3 hours out in the heat with my 2 kids for someone to pick me up. 3 times they cancel my ride and when I called repeatedly I was greeted with a nasty attitude and not much help and false guarantees that the ride would be arriving shortly. Nobody tried to fix the issue or figure out why no driver was picking up the fare. The drivers blame it on dispatch and dispatch blames it on the drivers. Nobody seems to know what is going on at any time.

I have been using Discount Cab for almost 3 years now with the past 2 years being the worst service/experience possible. Being "hung up on" by dispatchers, lied to about "time frame", unbelievable wait time, etc...I have "attempted" many times and try to be a "realist" but when someone is at the grocery store with a full cart(frozen food/perishables/etc) "waiting" for hours and a cab never shows up, there is a MAJOR issue within the company and it employees period! I would NOT recommend this company to others and have since tried others which are more reliable/friendly/prompt/etc. I agree with other comments read that the Revdex.com should re-evaluate this company and READ the comments/complaints since "attempting" to speak to superiors gets you "hung up" on, lied to, etc.- its just sad to treat people that poorly!! I hope SOMEONE succeeds at getting these issues resolved since "customers" aren't of importance within the company!

Review: My boyfriend and I took a taxi ride home with this company 2 days ago. We dropped our phone in between the seats of this mini van, we told the driver that we dropped it but said that we would look for it when we arrived at home. Once we arrived at home, we forgot about the phone. The driver was really nice but he too forgot. We realized the next day that the phone was still in the taxi minivan. When I called the main office of Discount Cab at 1pm the agent told me to call back at 3pm and ask for lost and found. So I did. At 3pm the agent on the phone told me that there was no lost and found log turned in by any of the drivers since 2 days before. She said the driver was off duty at that moment and for me to call back at 8pm when he would be back on duty. So I did. Then the next agent told me that he was not working at 8pm and must have just clocked out for the day. What???? All I am getting is NO help from any of these phone representatives, everyone one of them just passed the buck to the next shift and kept telling me to call back. I asked EVERY time I called if they could message the driver and ask if he found the phone. Every agent said no. I told them I was going to call the Police and they said if a police officer called then they could give them the drivers' information. So I called the Police. They called Discount Cab and yet again, the agent would not help or tell the officer the drivers' information. I understand that the drivers are subcontractors and I am not asking for his phone number, but the least they could do is call the driver for me and get a message to him to call me. They could care less. They showed no remorse and did not show any customer service. They did not care. Companies like this should not be in the industry of customer service!!! I will never use this company again, and I will make sure that ALL of our friends do NOT either, and I know a lot of people who use cabs. We put our trust into someone else to get us home safely and yet when we lose something in their cars, THEY DON"T CARE! Horrible customer service! At this point I hope someone uses my phone so I can press charges!Desired Settlement: This office needs to have some appropriate customer service training! They need to have a better process for lost items and better way to help their customers! They need to require a different person to inspect their cars after their shifts to uphold accountability since the drivers fail to turn in the lost and found list at the end of their shift like they are supposed to. When you go to a restaurant and complain about the food, it is the servers responsibility to help resolve the issue, not the cooks. They need to care!

Business

Response:

We investigated Ms. [redacted]’s complaint and researched the order and phone records to better assess the situation. From this assessment we were able to locate her phone with one of our weekly drivers.We are very sympathetic to Ms. [redacted]’s complaint, as we do not want any customer of Discount Cab to be disappointed with our service. We immediately reached out to her upon receiving the complaint and the phone from our driver. One of our employees drove the phone to her location and dropped it off as soon as we could.We have been in contact with the driver, and have been assured that this individual will work more diligently in the future to returns items to the customer. We’re also reviewing and working on a more streamlined process for returning lost items to their owners to eliminate their frustrations. We apologize for any inconvenience this delay in returning the phone may have caused. Our relationship with every customer is important to us, and we will do all we can to ensure she gives Discount Cab another opportunity.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Although I do greatly appreciate the fact that my phone was finally found. I am still greatly disappointed considering I had to spend $100, which was non refundable to purchase a replacement phone. This was purchased BEFORE my phone was found. Or I should say, BEFORE anyone bothered to care or look for my phone. It is so sad that I have to go to such great lengths to complain to the Revdex.com and call the Police, when this simply could have been resolved when I called Discount cab 4 or 5 different times, again, they did not care. At this point I would like a check for $100 to pay for my replacement phone. I think this is a cheap price considering this is a business phone and I really don't know how much money, or business was lost to me during the 4 days that I did not have the phone. How much money would be lost to Discount Cab if their phone number was not working for 4 days!?!?!?!!?!? And per the previous response, it is false. The phone was not delivered to me. They did offer to deliver it, but instead I chose to send my boyfriend to pick it up. I am still furious at this whole UN customer service oriented business and was afraid of what I would have said to this person. Regards,[redacted]

Discount cab is a nightmare I have spent upwords of almost 1000 dollars in two weeks with discount cab the first issue I had was with a driver not accepting coupons that where given out to me from discount cab refused to call driver support or his superviser when I tried to get out of the car and pay him the money and give him the coupon he locked the door on me and did not want to let me get out of the car I do have a witness for that he continued to argue with me for an additional 15 minutes or so before I just said whatever and paid the full fare the next day I desperatly needed a cab my 1 year old son had a fever of 105 I spent 35 min on hold finally some one answered I was telling them that being on hold that long was crazy I was hung up on after that I spent another 20 min or so on hold and was hung up on again this time on accident I think but I then decided to use the app and order the cab finally got one afteri had already called an ambulance to take my son few days after that I had another issue with a driver over a coupon he refused to take yet again I called and complained to a superviser who was very un caring and rude but eventually said after tons of excuses that she would send somw paper coupons in the mail.. I recieved those coupons tried to use them the next day the same driver refused to take them and refused service to me and left today I called a cab same cab driver shows up immidiatly says o no its you again and says you better agree to pay cash no coupons or I will not take you I went got my husband he came down told the cab driver that he must take the coupons and to call driver support if he has any problems he said no my husband dialed **SSN** while on hold he asked for the cab number and driver id the driver said find another cab called me a [redacted] rolled up his windows and drove away refusing togive her a ride and of course preventing me from filling my sons prescription that he desperatly needs due to his stage 5 kidney reflux diease. It is crazy that I spend so much money and they get repeat daily buisness from me and I am treated this badly.. the drivers are rude uncaring and unsafe the call center superviser is very un caring today she offered a free ride to the pharmacy after being very rude.. the driver gives me a ride tobthe pharmacy before I got out he said only the ride to was free I said ok I will pay cash for the ride home please wait and I will be right out.. the driver says ok agrees to wait and give me a ride home the secound I got out he took off and drove away leaving me there after I had told him I dont have my phone with me and to please wait.. I had to walk 45 min to get home im pregnant and was very very upset..

Review: This letter is a request for your help in resolving the following matter. My husband,

[redacted] (aged 90), and I (aged 85) can no longer drive. For transportation, we rely on

Dial-A-Ride (as we are both disabled) and the City of Scottsdale's senior voucher

program aka CAB Connections. Both Dial-A-Ride and CAB Connections provide service

through Discount Cab, whose parent company is Total Transit Inc.

When using Discount Cab, we have consistently been forced to wait over an hour past

our scheduled pick-up time for a cab to arrive. Not only have these extended wait times

caused us a great deal of emotional distress, my husband is on a strict medication

protocol to prevent fluid build-up in his lungs. These delays are impacting his medical

well-being. When we have contacted the dispatcher during these delays, we are told

that:

1 Our initial call was not received;

2 the cab was canceled by uS,the customer;:

3 the cab called for will arrive in only five more minutes;

4 our pick-up information was incorrectly entered;

5.you are put on hold for long wait time and then disconnected

I applaud the City of Scottsdale and Phoenix Metro for being willing to assist seniors

and the disabled but such programs are only as helpful as are their implementation.Desired Settlement: Would you please advise us on how we can resolve these unacceptable wait times?

Review: Company double charged for a single service. I have attempted to contact the company for resolution but have not received any response in 2 weeks. I was referred by one of their customer service agents to speak with [redacted] at extension [redacted]. I have left her multiple voicemails but she not returned my calls. I procured their service on 10/26/14. A cab ride home. The cab driver ran my card through her processing machine but stated it did not go through. So she ran it again, a second time. That time I received a receipt from the driver for the charge. Upon review of my bank statement, Discount Cab charged me twice on 10/27/14. 1 service, 2 charges, no refunds.Desired Settlement: Discount Cab to refund my card for the second charge.

Business

Response:

We have reviewed Mr. [redacted] complaint and have found that he was indeed double-charged. We’ve corrected this with our accounting department and the double charge was refunded to him on November 21, 2014. We are very sympathetic to Mr. [redacted] complaint, as we do not want any customer of Discount Cab to be disappointed with our service. We understand his frustration in getting this matter handled in a timely and inefficient manner. Our CSC reps have been coached on how to provide improved customer service. We apologize for any inconvenience Mr. Samford might have experienced. We hope that he will give Discount Cab another chance in the future.

I work for a company in Tolleson, AZ and it contracts with Discount Cab (DC) to transport workers who are injured on the job to medical facilities, specifically Concentra in this case. I was injured this past Monday, 3-16-2015. I was told I had to take a cab though I was perfectly able to drive my own car. The situation became complicated when I had to be driven to a Concentra location next to SKY HARBOR AIRPORT! It seems that that location of Concentra is the only one in the valley open 24/7, and my injury occurred around 6 PM. So, off I go in a DC from Tolleson to the airport area, which is a 15 mile trip. I got there fine with no trouble. The whole medical "procedure" took until 10:15 PM, at which point DC was called with a "Will Call" return ride for me. I was told the wait would be around 20 minutes. One hour later I was still waiting. I called DC at 11:15 PM and I was told they were having a "bit" of a system problem but that a driver would to there in about 20 minutes to pick me up. 12 midnight rolled around and still no cab. I called DC again. I was told a driver would be there, "in 12 minutes!" I called again at 12:30 AM and got no answer. 1 AM comes and goes and I was becoming homicidally angry. I called DC again and I was told their system was down and they couldn't pick up anyone. I explained my situation and the [redacted] did not care. I asked her why she couldn't just use a cell phone to call a driver to come pick me up. Her response? My pickup was a voucher pickup and if it was not run on their system they would not get paid for it! [redacted]!!! So, by the time DC stopped lying to me it was very late! I work in Tolleson (where my CAR was!) and I live even further west. I texted some family and friends but they were all asleep by then! I called other cab companies and they either did not answer their phones or they had no drivers available until 6 or 7 in the morning. Crap! Have you ever heard of a TV show called "Yukon Men"? I watched every episode of a mini-marathon they were running - twice! I was in the lobby of Concentra with no food, no place to sleep and no way back to my car or home. From 1:30 AM on, I called DC every 20-30 minutes asking if their system was back up. 2 AM became 3 AM. Then it was 4 AM. Then it was 5 AM. All this time I was also calling my work phone number, knowing no one was there. I left maybe 20 VM messages complaining about what was happening and how much I wanted just to get back to my car. At 6 AM the folks at DC told me their system was up! Yay! Hey, do you folks think you can pick me up and take me BACK to work? Sure, but you have to pay via CC or cash!! WTF??!! Why?? Oh, the voucher was for yesterday and today is today! I told them, sure, I will pay cash, knowing I had no MF intention of giving them a penny. At 6:30 AM I got a call from one of my supervisors at work asking me what was happening. I told her, including the "having to pay cash for my ride" part. No, no, no, I was told. She would take care of it. 7 AM rolls around and still no DC. I call them again and I am told the "order" (my word, not theirs) did not go through but someone was on his way now. At 7:30 AM I see a DC pull up in front of Concentra. I walk out and get in the back of the cab. I was not going to mention the "no cash" situation but it was not the driver's fault he works for a bunch of rded mns. I told him it should be a voucher ride and he immediately stopped the cab (he had gone 30 feet) and called via cell phone his dispatch. It took 15 minutes to get the ok for a voucher run and then off we went. I tell you, I had not felt so free in decades! We take the "slow way" back to work - Buckeye Road. I never enjoyed seeing crap so much in my life. I got back to work at 8 AM and went in and dropped off my limited duty paper and then walked out to my car. I bent over its hood and gave it a huge hug! I will NEVER take my car for granted again. Never, ever use Discount Cab! Their dispatchers and supervisors are nothing but a huge group of liars and I hope they all get Ebola and die.

Review: I was a victim of the classic "long haul" scam. I live in Tempe about[redacted] and[redacted] and I was going to about[redacted] and [redacted] in Ahwatukee which is a 10 minute drive and is exactly 6.2 miles away. It was Saturday night 12/13/2014 at exactly 8:04 PM. The driver picked me up and I told him to take [redacted] Road to the highway and he should get off on the [redacted] Road exit. When we were on the highway, the driver was asking me questions to distract me while he took the 60 E exit. It was dark and I did not notice. We were well into Mesa before he admitted he made a wrong turn. We turned around and I gave him the exact address so he could use GPS. Right as we were getting back on the highway, I saw him add an extra $20 to my meter. When we got to Eliot in he again tried to go the wrong way. I called him out on it and he said I gave him the wrong address. When we finally got to the destination he charged me $55.45. I took Discount Cab on the exact same trip exactly a week before and my charge was only $25.25 which included a 25% tip. Nobody "accidently" drives to Mesa when going to Ahwatukee from Tempe. The driver went the wrong way on purpose. I take [redacted] a lot and this was the first time I had a problem, but wow, I was obviously scammed.Desired Settlement: I would like a refund.

Business

Response:

We have reviewed Mr. [redacted] complaint and have found that he was indeed taken a non-direct route for his ride home. We will refund the complete amount of the trip, if he would please provide us the last four digits of the credit card he used to pay for the trip. Please email those numbers to[redacted].[redacted] or you can call them in to ###-###-####. We are very sympathetic to Mr. [redacted] complaint, as we do not want any customer of Discount Cab to be disappointed with our service. We understand his frustration in getting this matter resolved. Our driver has been counseled on how to provide a better customer service experience and adjust fare amounts when necessary. We apologize for any inconvenience Mr. [redacted] might have experienced. We hope that he will give Discount Cab another chance in the future.

I would not recommend Discount Cab if you have any time definite need. I called, they didn't show for nearly 50 mins past their "window". When I called to inquire on the whereabouts of the cab, they informed me that I had not been present to meet the cab, although my office window looks directly on the loading zone.

Review: I took a cab ride home on Sunday, October 19 at 2:30am with 4 friends from a cab that was called by [redacted] at the [redacted] location ([redacted] and ** st.). The driver had difficulties with my card and the machine. The machine said it didn't go through, so the cab driver used the carbon copy method. I checked my account and the total $22.20 was taken out twice by Discount Cab, once on 10/20 and again on 10/21. Once the payments were posted and no longer pending, I called Discount Cab. My cake were made between the hours of 7am and 730 pm, twice a day, starting Tuesday, 10/21, and ending on Friday, 10/24. I left 4 voice mails on the different numbers I was transferred to. Ihave still not received a phone call regarding this from Discount Cab, even after leaving my phone number at least 2-3 times in each voice mail left.Desired Settlement: I want $22.20 returned to card immediately, and I want the calls to be listened to, so those who did not respond can receive consequences for not doing their job. The cab driver was awesome and this complaint is in no way towards him.

Business

Response:

We have reviewed Ms. [redacted] complaint and have found that she was indeed double-charged. We’ve corrected this with our accounting department and the double charge was refunded to her.

We are very sympathetic to Ms. [redacted] complaint, as we do not want any customer of Discount Cab to be disappointed with our service. We understand her frustration in getting this matter handled in a timely and inefficient manner. Our CSC reps have been coached on how to provide improved customer service.

We apologize for any inconvenience Ms. [redacted] might have experienced. We hope that she will give Discount Cab another chance in the future.

I have had one awful experience with discount cab after anther! from their fowl mouthed csrs and managers who just hang up on you after cursing at you and threating you verbally! they have cancelled my cab when have not been warned muttiple times ... as I have waited up to 45 minutes or more sometimes.... they have sent a cab to a wrong address that I DID NOT ENTER OR CALL AND ASK TO HAVE SENTTO THE CORRECT address.. and top it off twice since ive used this company over the years ive experienced cab drivers approximately two of them who was on pot while driving .,,, I WOULD NOT NOW OR NEVER RECOMMEND USING THIS CAB COMPANY THEY OBVIOUSLY DONT CARE ABOUT THEIR CLIENTS OR THEIR WELL BEING!!!

Review: Discount cab brought a patient to dialysis. The cab driver has been told before we are not allowed to open the door until a RN arrives. Monday 02 24 2014 we unlocked the door late the can driver got out of can and started yelling and using profanity. This is all in front of elderly pt on dialysis. We called to file a complaint and asked that a supervisor get back to us 4 hrs later we called again and they hung up on us. I called the human resource number and they transfered my to who ever is incharge over all drivers. I left a voice mail asking for a return call. Then my supervisor called and filed a nother complaint and also aske dfor a call back. We were closed on 02/25/14 but there were no missed calls and one voice mail which was a patient. We called again today to ask if a supervisor has handled it and they acted like they had no idea what had happen. This is not acceeptable behavior from their supervisors and their staff and our patients do not deserve that and either do the staff. Like we already told the driver before we can not open the door until the RN gets here.Desired Settlement: We do not want that driver coming to our unit anymore and we what that driver talked to and either suspened.

Business

Response:

To: Revdex.com

From: [redacted]

Re: Response to case #[redacted]

Date: 03/06/2014

We have investigated Mr. [redacted]’s complaint and researched the order and trip records to better assess the situation. From this assessment, we were able to speak with the driver and directly with Mr. [redacted].

After talking to our driver, we coached her on increasing her levels of customers service and let her know that the actions were not acceptable even in times of frustration with schedules.

We are sorry that Mr. [redacted] had trouble reaching a supervisor to address this complaint. Unfortunately, we could find no record of the message which was why the call was not returned. We sincerely apologize for the inconvenience.

We are very sympathetic to Mr. [redacted]’s complaint, as we do not want any customer of Discount Cab to be disappointed with our service. Mr. [redacted] can feel free to reach out to [redacted] directly at ###-###-#### if he experiences any other issues or wishes to speak further.

Review: I received a cab ride home on the night of 10/03/15 from the [redacted] to my residence. the cab far was just over $32 dollars in change, so I authorized the cab driver to run my card for $40 even. the next week I noticed that my card was charged $150.00. I have disputed this with [redacted]nd now also would like to file a complaint because discount cab is stating that the ride cost $150.00. when contacting discount cab about the driver that they sent out they had no record of the ride and said I was not a patron of there service although my credit card statement says otherwiseDesired Settlement: I should have only been charged the $40.00 which means I am due a $110.00 credit.

Business

Response:

Please see attachment. Thank you! Jennifer

Review: On 4/29/15 I called for a cab to take me 10.5 miles (20 minute drive) from my home. He arrived around 4pm, but 1 mile down the road I realized I had forgotten my phone and asked the driver to please go back. This added an additional 2 miles (5 minutes) to my trip. When we left again the driver refused to take the route I asked him to and proceeded to drive through town in all the traffic and stop lights instead of taking the interstate as requested. This added an additional 30 minutes to the drive as the streets he went down were not a direct route causing him to find alternate ways to travel. Allowing for the extra 5 minutes to return home and leave again, this 25 minute drive turned into an hour drive. To top it off a tip was automatically included at an unacceptable amount which should have been MY decision as to what I wanted to pay for this irresponsible poor service. Additionally upon calculating the cost of this trip on the discount cab website, it stated the estimate cost to be $26. I was charged $54.45 PLUS $8.17 for a tip!Desired Settlement: I would like to be refunded for these outrageous charges.

Business

Response:

We are very sympathetic to Mr. [redacted]’s complaint, as we do not want any

customer of Total Transit to be disappointed with our service. We also understand

his frustration in getting to his destination in a timely and cost-efficient manner.

While we always strive for the lowest service times possible, under the contract

with the State, we and our transportation providers have 90 minutes, from the time

the call for the return trip is received, to pick the passenger.

We apologize for any inconvenience Mr. [redacted]’s may have experienced and look

forward to providing services to them in the future.

Our operation’s manager will be refunding at a minimum of $25, as required.

However, in order, to do that, we need the last 4 digits of the credit card used.

Please contact me directly at [redacted] or [redacted] with

this information.

Review: Generally a good experience, but the last time (12/24/2015) the cab driver was charging the handicapped residents $4.00 to bring their wheelchairs! I called the company and they said he should not be doing this but didn't seemed to care much about it. So the resident had to leave his wheelchair behind. He was helping another man go to the store. These are elderly and handicapped peopleDesired Settlement: The money should be refunded to the one resident the driver charged and the driver should be reprimanded or fired for being dishonest and a potentially criminal act

Business

Response:

Hello - We are investigating this complaint, have already identified the driver and suspended him until he speaks to a manager regarding this situation. It looks like this complaint was made on behalf of one or two passengers. I'd like to get their mailing information to send them each a gift card and some coupons towards future rides. Again we aplogize for the service. Thank you. Jennifer

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

The two passengers from that day are C[redacted]and J[redacted] Mr. [redacted] is the one they made leave the wheelchair. Driver charged Mr. C[redacted]to take his chair.I do think that some type of report should be made to whoever grants or oversees the cab drivers licensing

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Avoid Discount Cab! Worst customer service and a "can't be bothered to care less" attitude. I reserved a cab a day in advance for my mother is wheel chair bound and needed transport to church. The pick up was for 3 15pm. At 3 20pm called Discount Cab dispatcher to find out the ETA on the cab. The dispatcher said "the van has not left yet" and "do I still want to be picked up". I don't know about the rest of their customers but I am not in the habit of reserving transportation for no reason. A few minutes later a cab driver called and said she was 2 minutes away and did I still want the cab. Seriously? Yes!! After 10 more minutes no cab so I called the driver back and cancelled. If there were negative star ratings on this scale Discount Cab rates minus 10!

Review: I used a cab to get home safely on 1/27/2014. When I tried to use my Debit Card the cab driver said it was not working. He insisted he take me to the nearest bank that I bank at and I withdrew cash and paid him. I even said "look I told you that card was good. This is the same card I just withdrew cash with." He took me home and I didn't think anything of it. Today on 1/29/2014 I was doing some banking and noticed a debit card transaction from Discount Cab! This is completely un ethical! I don't necessarily blame Discount Cab for this but, it was their Driver and they need to do something about this driver taking advantage of people! I was alone in the cab that night and I believe he took advantage of that fact.Desired Settlement: I expect Discount Cab to contact me and give me a refund. I have already notified my Bank's fraud division and explained that the Debit was fraudulent.

Business

Response:

We investigated Ms. [redacted] complaint and researched the order and trip records to better assess the situation. From this assessment we were able to locate that when her card was processed there was an issue with the server that caused it to hold the payment of the trip for a later time. We have contacted our service provider and reported this issue to have it addressed.We are very sympathetic to Ms. [redacted] complaint, as we do not want any customer of Discount Cab to be disappointed with our service. We immediately reached out to her upon receiving the complaint.When we originally contacted Ms. [redacted] by email and phone on February 3, 2014, we could unfortunately not reach her because her voicemail was full. Our accounting department was able to reach Ms. [redacted] this morning and talked through the situation with her letting her know about that error. The credit card charge is being refunded.We have been in contact with the driver, and have been assured that this individual will work more diligently in the future to mitigate situations with the servers.We apologize for any inconvenience this confusion may have caused Ms. Carter. Our relationship with every customer is important to us, and we will do all we can to ensure she gives Discount Cab another opportunity.

Review: To Whom It May Concern:

Several of my friends and I tried to board cab [redacted] on June 14, 2014 around 1:45 am leaving [redacted] on [redacted]. One of our passengers paid $10 upfront but we had 5 passengers, which the driver informed us was one too many. I completely understand this rule and once we realized this, we didn't want to leave one friend stranded. We all tried to exit cab [redacted] to try and find a larger cab. However, at this point, the driver refused to give us all of our money back despite the fact that we did not move! I asked for our money back and he threatened to call the police if we did not exit the cab! All I wanted was to get home safely but the driver was aggressive and threatening towards me and the other women in the car. My friends and I did not feel safe riding home with him. At this point, I really just wanted our money back so we could pay for a larger cab.Desired Settlement: Our next cab ride should be complimentary.

Business

Response:

Hi - this is a communication to let you know that we are still investigating your complaint. Thank you for your patience.

Review: They were very rude, they hung up on me 3 times, kept talking over me and raise their tone,they kept me on hold for a very long time. I just need assistance finding my phone, I finally got to a supervisor and she told me that if the cab driver wanted he can return it if he chooses to. Very rude. No customer skills whatso ever.Desired Settlement: My phone replaced and refund

Review: I scheduled a cab ride to [redacted] for August 11th, 2014. I had called a couple of days prior to the date I was leaving to make sure I was there on time. The morning of August 11th they were scheduled to arrive at 8 am. I had requested a cab with a baby seat as I have a 10 month old daughter. So on that morning my family and I walk outside at about 7:50 and wait for the cab. No cab arrives, no phone call to let us know, nothing at all. So at 8:05 I call to see what is going on and the operator says there is no vehicle en route and that they will now go ahead and send one but it may or may not have a baby seat. As you can see this is a MAJOR ISSUE. They should not schedule cab rides with people if they are not going to be able to provide service on time. Secondly, the operator tells me that I should always schedule a cab an hour before I really want to leave just in case a situation like this occurs. This information would have been excellent to explain to the customer on the day that I call to schedule the cab ride, not 15 minutes after the cab was scheduled to arrive. So I call to explain my frustrations and I get hung up on. So at the very last minute I had to pack up all of my stuff in my vehicle and drive to the airport and park there for a week which cost me $175.00. Money which I was not planning on spending. I called to tell them about my experience and they sent me a gift card for discount cab instead of reimbursing me the money that they cost me. I will never use Discount Cab ever again even if they gave me free cab rides. Therefore, a gift card is meaningless and almost an insult. I want my money refunded for the unbelievably terrible experience that I had the morning of my vacation, a day that is supposed to be exciting.Desired Settlement: I WANT DISCOUNT CAB TO GIVE ME A CHECK FOR $175.00 WHICH IS THE TOTAL AMOUNT THAT I SPENT FOR HAVING TO PARK MY CAR AT THE AIRPORT FOR 7 DAYS.

Business

Response:

We are very sympathetic to Mr. [redacted] complaint, as we do not want any customer of Discount Cab to be disappointed with our service. We apologize for any inconvenience Mr. [redacted] might have experienced. Please have him provide a copy of his receipt and complete the attached W9 form, we will reimburse him for the parking expenses he incurred.