Discount Engine Exchange

Hard to believe anyone has anything good to say about [redacted] and his business.Most dishonest shop and people I have ever dealt with. So dishonest that I never went back for my warranty check up because I would fully expect them to "find" something else wrong that would void any warranty. KNOW THIS -ONCE THEY HAVE YOUR CAR YOU MOST DEFINITELY WILL PAY MUCH MORE THAN THEY INITIALLY TELL YOU OR YOUR CAR WILL BE HELD HOSTAGE.The whole job was to cost $2,000. after weeks it was always a different price..,depending on who I spoke with.To get my car out of there with my bad engine out and NO engine replaced was going to cost $1500.Finally negotiated $2700 to finish job. [redacted] called me and said the engine was in but the gas line was broken and I would have to go to a junk yard and find one myself...or give him $90 an hour for them to find one for me.(gas line was not broken when car was towed to them) The engine was finally in so I towed it out of his evil place and had it fixed easily elswhere for total of $90.That mechanic said it was such an easy replacement he could not understand why [redacted] and Discount could not have done it.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I thought that we had settled ths complaint with Discount Engine, however, we are now at the end f November and they have not refunded us the $700.00.The manager at Discount Engine mentioned in his response that we did not return calls from them. They have not never returned our calls and have not even provided us with proof that the engine was ever ordered or delivered to them.He wants to charge us a restocking fee, but how do we know he even ordered the engine?He also mentions that we showed up without an appointment. When we went to his shop to order the engine, we didn't need an appointment, why would we need an appointment to follow up on the status of our order? I have video of when we went into the shop and I will be more than happy to provide it to the Revdex.com if necessary. The video shows us attempting to find out the status and we also mentioned to the girl at the desk that our calls have gone unanswered. I left 4 or 5 messages for the manager to call either myself or my husband and no calls were returned.If Discount Engine can verify that ordered and received the engine then all I want back is the $700, however, if they can not provide verification that the engine was ordered then I want a full refund.My next step is to file in small claims court.This company is stealing from me. I never disagreed that we ordered the engine. They told us it would be in within 14 days and it never arrived and they have just decided to keep our money and pretend that we are the ones at fault. We are consumers who did what was right by placing a deposit for the merchandise.Regards,[redacted]

This business are crooks, they kept my factory transmission they was supposed to rebuild and replaced it with a lot older one then tried to give it back to me. Well the transmission never did work right the first day, so I returned it before I did I had pictures of my original transmission already taken, then I had pictures of the old one taken, the next day I returned my car they acknowledged there was something wrong with the older transmission they installed, it turned out the subcontracted the work out, I already paid full price up front, I went to the transmission shop seen my original transmission on the floor I had a tow truck with me took my car and what was left of my transmission, they stole my axle from the factory and gave me and aftermarket one two piece at that, they also took other original parts also. From that point I took it somewhere else, they owner kept calling me before I went to the transmission shop in which I had to call the cops to tell me were my car was, the moral of the fraudulent company is they knew what they did wrong and never paid me back for the damages due, I'm disabled and couldn't take them to court, the owner was very scared I would sue, the transmission shop tried to intimidate me if I did.These companies are crooks and will rob you and try there best to cover it up. All in all it cost another $3500 to fix my car. STAY AWAY FROM THIS COMPANY THEY ARE CROOKS

Again, your car had low Freon when it arrived!!  we provided free ac evacuate and charge for you.. no charge.!      You verbally asked to send injectors out for service. Then you canceled after they were already done, NO CHARGE to you FREE
We do not pay for towing!  bring the vehicle back and we will look at it.. if its part of engine or installation issue it will be repaired for free! if not we will give you a price to repair.
Thank you

I forgot a very important point.

I went to a small RV store on Main Street Two stores down from Mesa Dr. to have my bus inspected. They told me I needed engine work??:mad:

They told me to take it to 'Discount Engine Exchange.' If you live in the Phoenix Metro area you have seen [redacted]'s TV ads show a warehouse full of engines.

He does not have a warehouse full of engines. In-fact he has zero engines in stock. :mad:

[redacted] did not call me. I finally I went 'Discount Engine Exchange.' [redacted] claimed they had lost my phone number.

As old as I am I should have known he was trouble when he started calling me "My Good Friend Lonnie Stepp."

[redacted] told the wife and I the bus's engine was bad. [redacted] They told me the complete job would cost about $5,000.00.

I issued him a $3,000.00 security deposit.

[redacted] phoned me and claimed my bus needed a fuel pump, I drove the bus into his shop, why do I did a new Fuel Pump? When I finally retrieved my bus [redacted] could not produce the old fuel pump. Now my Motor Home's gas gauge is stuck on full.

[redacted] claimed he replaced bad fuel injectors. (this without MY permission.) I ask him to show and give me the old injectors. [redacted] could not produce the old fuel injectors.

Weeks later when he finally called me.

I went to 'Discount Engine Exchange' with another $2,000.00 in cash.

[redacted] demanded $7,000,00 for the repairs. I was forced to shell out the $7,000.00 in order to rescue my bus.

Upon, cursory inspection I noted the driver's side mirror was dangling from the wires that power the mirror. The passenger side mirror was almost ready to fall off.

[redacted]'s had broken and thrown away the interior door handle so I cannot tig weld the broken piece back onto the remaining stub of the door handle. A new personnel door handle cost about $250.00.

[redacted]'s, 'Discount Engine Exchange' trashed the drivers Flex Steel captain's chair. I was forced to have it reupholstered.

I drove the bus only two blocks and the engine overheated. I had to allow it to cool before I drive it back to [redacted]'s, 'Discount Engine exchange.'

I had just given this man $10,000 dollars. When I returned to [redacted]'s, 'We Rip You Off', I entered his office and told him the Motor Home was overheating. I told [redacted] I could come back after lunch and pick up my bus.

[redacted]'s response to this was, paraphrased, "You will have to go to the end of the queue, I have other vehicles ahead of yours."

When I first entered 'Discount Engine Exchange.' a Honda Element on one of his lifts. The same Honda element was still on the same lift when I went to [redacted]'s, 'Discount Engine Exchange.'

I was told by [redacted] to take my vehicle in due to his son doing some work on my car, and his shop closed after I was given a warranty. [redacted] told me he would do a free diagnostics on the vehicle and wouldn't charge me and to take it to a guy named [redacted]. So I did just that, and now here it is a month and a half later and several calls, and now they are holding my vehicle hostage for a $90 diagnostic fee. And threatening to charge me $850 because of all the issues and I choose not to get the over priced work done. I feel this is unfair to me due to them stating one thing and doing the total opposite and holding my vehicle hostage. And when I asked for the owners name and phone number a guy whom called himself [redacted] got on the phone and called me ignorant due to [redacted] stating that the diagnostics would be free. All I want is my vehicle back without the fee. This is poor customer service to the highest point. Please help..

Ms. [redacted] entered into a contract on February 27, 2014 to install a used engine in her 2004 [redacted].   On Monday, March 3, 2014, Ms. [redacted] came into shop inquiring on status of her vehicle.  She was incorrectly told that the vehicle was not in process yet (due to the fact that...

there was a mistake by front office/we had three [redacted] at the time).  She was correctly told that it was in process of motor being pulled and worked on.  She then demanded that we break contract and give her vehicle right then and there.  It was explained to her that she would have to wait for management to come in and process. Ms. [redacted] then proceeded, without permission, to our back garage where her car was and demanded that she take her car immediately, she stood in doorway of garage door and refused to leave. She had little kids with her. We told her she was trespassing on the back lot and it was not safe for her to be there with her children but she refused to leave.  Police were called to mediate.  After approximately three hours her paperwork was processed to break contract and her vehicle was released to her. (see attached final invoice).  She was informed at that time that the starter, alternator and compressor were missing from her vehicle.  Discount Engine did not keep those parts nor any other parts off of her vehicle.

As we explained to the customer it would be a few weeks before we could get the car on a lift and pull it.. as a courtesy I told him I would pay for the tow as towing is not covered under warranty. now he's submitting a Revdex.com complaint.. Get real

Per warranty guidelines - Customer was unable to provide receipts for oil changes, as per request by vender, After management pleated with vender to honor repair work it was granted.  Customer stated he was going to bring vehicle back so work can be performed under warranty.  this company...

is bound by warranty guidelines and customer's need to follow warranty procedures or there will be no warranty on said products..

They screwed up my car, a/c worked 100% prior to coming in, their fault, and did NOT agree to any additional services, and I did NOT agree on a remanufactured engine, I told them I wanted to rebuild my engine block completely, total lies from this worthless company, the day I picked up my car, 2 mesa police officers were there due to another customer getting the 100% run around, the next 4 customers came in with same issues, the Attorney Generals office will be notified also in this matter, erik & mike are totally BS liares, AJ shisters at best, and today, my car is not running, $4800 dollars later, you guys suck!!!!

Customer came in on the 9th to purchase an engine for his 2004 pt cruiser. He put down a $1000 deposit, remaining balance of $500. Stated he would be on the 24th to pick up, as it was explained to him that this is coming from out of state. This was a special item. Customer signed the...

contract on Friday the 12th. Customer called later and stated him and his wife changed their mind and wanted a refund. It was explained to the customer as this is a special engine no return can be permitted. In store credit only as contract states. Customer called again a week later and stated that he will go ahead and buy the engine. It was explained that the engine would be ready on the 24th. Next call was from the wife who stated they wanted a full refund or they would dispute the credit card charge.  It was again explained that this is a no refund item.  The customer not wanting to purchase their own vehicle does not void the contract between us.   Customer disputed credit card and the amount is already removed from Discount Engine’s account. This is a breach of contract as there is a $300 restocking fee per the signed contract.

The customer was quoted for a used long block engine installed. She was explained in detail before installation during signing process  that the used long block engines do not come with hoses, belts, mounts, tune up parts nor injectors..  was told that all her external...

parts would be used as long as they were reusable..(at no time did she tell us that additional parts were bad on her car.)   Once the technician explained to the office that there were additional parts including dead battery that was needed the management called her and explained...first thing she said was I have no money and no job! and complained  after talking with her for at least a half hr, per phone conversation she said she would barrow the money to go ahead and do the recommendations needed, and she would be in to sign off on it that same day...NEVER SHOWED UP, called her the next day she said she was busy but was coming in at lunch time.. NEVER SHOWED UP. had my assistant call her and she lied to my assistant saying that she came by and I wasn't there.All along her car is on the lift and the mechanic is waiting to put it back together, tying up the bays for a week long.I finally contacted her on the phone and she said she was working that she declined all the recommendations and to just put the engine in car..I explained to her I was going to need a intake gasket and that she would have car problems and to be ready for it. I also explained to her before we put car back together we would need a sign off on the parts she declined that we wouldn't be responsible for them. She showed up in the office complaining about parts and she had no money and was broke..I explained to her I was un able to get parts for free. she didn't care still complained and was very unreasonable not understanding parts are not free.  after being lied to and played numerous times I couldn't trust her word ...Once documents were signed off I explained after contracted work was complete she would have to come pay and pick up the car, not to let it sit here. The technician went to put coolant in her car and the rear cross over gaskets she declined were leaking coolant all over the ground, we couldn't even test run the car. Also the battery was so dead that we had to put a jump pack on it to turn the engine over. keep in mind this car has almost 200,000 miles on it.. has been poorly maintained.As noted on final invoice she signed, upon start up found multiple issues including engine misfire do to tune up parts declined and water leaks. could not test drive car customer took as is with dead battery.This customer likes to put the blame on the shop but in reality could not afford to fix her car the proper way, there will be no refund at this time. All signed documents in file, including warranty guidelines and procedure packet.