Discount Moving & Storage

DEAR MS***: PLEASE READ SECTION ON THE BACKSIDE OF THE CONTRACT AND IT WILL HELP YOU FILE THE CLAIM AND MS [redacted] CAN CONTACT [redacted] VIA E MAIL AT [redacted] @***.***LOOK FORWARD TO HAVING YOU REPLY [redacted] , CLAIMS ADJUSTER

WE WILL BE REFUNDING THE DOLLARS TO YOUR CREDIT CARD MS***WE HOPE THIS WILL SETTLE THIS MATTER FOR ALL CONCERNED[redacted] , CLAIMS ADJUSTER

Firstly, I WAS quoted an hour with a truck, this agreement was not even showed to us until after the move was finished I had already paid when the belongings were held hostage, they were held hostage by the mover because I made the cashiers check out to Moves for Less, this is not my complaint, the complaint is I gave Clem the check, and then it was held hostage, AFTER PAYMENT, Clearly the author of this letter has no clue what actually happenedThe so called contract was given to me at the end of the move, I told Clem I was not signing any agreement, he said it was for reciept of payment Now suddenly it says I was satisfied!!!!! I had to call Joe B [redacted] 3x during the move to complain!!! Clem said that he couldn't accept a check made out to the company, and that he needed to talk to Mr N [redacted] because he didn't know what to do, it took him an hour to get Joe on the phone, he even had me trying to call him from my phoneWhile men were on the move, only were actually doing any moving I do not have any plants and never have, so I don't what vases your talking about, the things you left, were a couch, a table chairs, non of these are packableI have the pictures on my phone We had already moved percent of our boxes to the house before moving day You did not address the fact that a great many of our belongings were left behind and that we ended up have to make another trips to get it all here over the next week, causing us to have to pay rent for the monthYou also do not address all of the broken items that were haphazardly packed into the truck, I was literally standing outside the truck when Clem dropped the trunk to the floor that was full of my grandmother's china, we all heard the break I posted a review of the fiasco on yelp, which is exactly what yelp is for, not some malicious campaign against a company, that uses multiple names, with an owner who uses names over the phoneHe even claimed to be an organ tranplant donor, I have it all on record I am currently working with the Attorney General and testifying in front of the AZ senate to change the current [redacted] of laws when it comes to mover in Arizona, I wouldn't be taking up this much of my own time, if what I was saying were not trueI also do not see how not ripping someone off equates to damaging his reputation....especially when there are at least other yelps all saying the same exact story as mine listed under his companies profile, it is not all of us who full of it

they have made several attemps to contact her but with no response What would you need from Move for Less to substantiate that?

THE COMPANY HAS BEEN IN TOUCH WITH MR [redacted] AND HAS GIVEN HIM A MONEY ORDER TOWARDS THE DAMAGE OF WITH A BALANCE OF STILL OWED HOWEVER, MR [redacted] HAS NOT AGREED TO HIS PART OF THE BARGAIN AND HAS ISSUED STATEMENTS AGAINST THE COMPANY IN SEVERAL ON LINE REVIEW AGENCIES, THIS COMPANY WILL AGREE TO SEND HIM ANOTHER DOLLARS ONCE THE REVIEWS ARE TAKEN DOWN MR [redacted] AGREED TO THE NON DISPARAGEMENT CLAUSE IN THE CONTRACT AND IS LIABLE FOR ANY LOSS OF REVENUE THE COMPANY WILL INCUR WHILE HIS REVIEWS ARE UPTHE COMPANY WILL FILE REVIEWS AGAINST HIS COMPANY COLD STONE ICE CREAM BUSINESSES ABOUT HIS SHADY TACTICS TO DEFRAUD THIS COMPANY AS WELL AND WE WILL ALSO FILE A BETTER BUSINESS COMPLAINT IF HE DOES NOT TAKE THE REVIEWS DOWN WE WILL ONCE AGAIN RESUME PAYING THE PER WEEK ONCE THIS TAKES PLACE

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, Ruby Hixon

in regards to the [redacted] you should have received from move for less a credit to ms [redacted] for this move was to be done by MFL not discount moving and storage these are separate entities

this company sent a REGISTERED SEX OFFENDER to my home HIS NAME IS ERNEST B [redacted] we found this out after we started doing research on this company to sue for the damages they did to our furniture .they damaged a lot of my furniturewhen I tried to file a claim with there insurance I was given the run around for weeks then my calls and emails were just ignored.we were given a dollar estimate and the bill ended up being over they demanded cash before they would unload after we were told we could pay with a credit card it was a nightmare

PLEASE PROVIDE A COPY OF THE E MAIL SENT TO YOU WE HAVE HAD COMPUTER HACKERS AND CAN NOAT FIND YOUR MOVE AT THIS TIME ASK FOR:***CLAIMS ADJUSTER

DEAR MR***:PLEASE PROVIDE THE COMPANY WITH YOUR RECEIPT FOR SERVICES SO WE CAN LOCATE YOUR DATE OF THE MOVEWE WILL BE HAPPY TO SETTLE THIS MATTER ONCE WE HAVE REVIEW YOU FILE AND COMPARE IT TO OUR AND WE WILL INTERVIEW THE WORKERS ALSO.*** *.CLAIMS ADJUSTER

THE COMPANY HAS BEEN IN TOUCH WITH MR*** AND HAS GIVEN HIM A MONEY ORDER TOWARDS THE DAMAGE OF WITH A BALANCE OF STILL OWED HOWEVER, MR*** HAS NOT AGREED TO HIS PART OF THE BARGAIN AND HAS ISSUED STATEMENTS AGAINST THE COMPANY IN SEVERAL ON LINE REVIEW AGENCIES,
THIS COMPANY WILL AGREE TO SEND HIM ANOTHER DOLLARS ONCE THE REVIEWS ARE TAKEN DOWN MR*** AGREED TO THE NON DISPARAGEMENT CLAUSE IN THE CONTRACT AND IS LIABLE FOR ANY LOSS OF REVENUE THE COMPANY WILL INCUR WHILE HIS REVIEWS ARE UP.
THE COMPANY WILL FILE REVIEWS AGAINST HIS COMPANY COLD STONE ICE CREAM BUSINESSES ABOUT HIS SHADY TACTICS TO DEFRAUD THIS COMPANY AS WELL AND WE WILL ALSO FILE A BETTER BUSINESS COMPLAINT IF HE DOES NOT TAKE THE REVIEWS DOWN WE WILL ONCE AGAIN RESUME PAYING THE PER WEEK ONCE THIS TAKES PLACE

AFTER FURHTER REVIEW OF THE RECORDS WE HAVE FOUND THAT MS*** DID INDEED SIGN OFF ON THE CONTRAT THAT SHE RECEIVED ALL HER ITEMS WE HAVE SPENT OVER MAN HOURS TRYING IN GOOD FAITH TO LOCATED THOSE ITEMS THAT SHE SIGNED OFF ON
THE COMPANY HAS FILED IN MCDOWELL MOUNTAIN JUSTICE COURT CC FOR MAN HOURS ACCURRED ON LABOR SPENT TO LOCATE ITEMS THAT CAN NOT BE LOCATED OR EVER SUBSTANTIATED TAT THOSE ITEMS WERE ACCUTALLY THERE
WE WILL SETTLE THIS MATTER IN COURT AND IN THAT FORUM ALL PARTIES WILL REMAIN
SINCERELY
*** ***
PRESIDENT
MOVE FOR LESS L.L.C

***
*** ***:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I DID SEND THE EMAIL RECEIPT TO *** *** VIA E-MAIL. ALSO, MOVE FOR LESS IGNORED MY REQUESTS FOR MY MONEY BACK, I HAD TO GO TO THE *** FOR HELPI PROVIDED ALL REQUIRED INFORMATION TO *** *** AT THE *** *** HAS BEEN HELPING ME WITH MY COMPLAINT AGAINST MOVE FOR LESS.IT IS A FACT THAT I WAS CHEATED OUT OF HUNDREDS OF DOLLARS BY MOVE FOR LESSUNLESS MY MONEY IS REFUNDED, I WANT EVERYONE TO KNOW THAT MOVE FOR LESS IS A CRIMINAL ORGANIZATION THAT STOLE MONEY FROM MEIT IS A FACT THAT I WAS CHARGED TWICE THE AMOUNT I WAS QUOTEDIN ADDITION TO THAT AMOUNT, IT IS A FACT THAT MY GIRLFRIEND'S $DEPOSIT WAS ALSO STOLENALSO, OUR FURNITURE WAS MARKED UP BY THE MOVERSI NOTICE THE REQUEST OF THE DATE ON THE ORDER FOR SERVICE, THE DATE IS AUGUST 28TH 2013.ONCE AGAIN, I AM REQUESTING MY STOLEN MONEY TO BE RETURNEDPLEASE HELP ME GET MY MONEY BACK FROM MOVE FOR LESSIF I DO NOT RECEIVE 100% OF MY MONEY BACK, I WANT TO MOVE FORWARD WITH MY *** COMPLAINT AGAINST MOVE FOR LESS AND ALSO REQUEST THAT MOVE FOR LESS IS NO LONGER ALLOWED TO DO BUSINESS.LET ME KNOW
Regards,
*** ***

I INVITE YOU TO SETTLE THIS MATTER IN JUSTICE COURT? P0LEASE NOTIFY THE Revdex.com IF YOU WISH TO TAKE THIS COURSE OF SETTLEMENT.*** *** CLAIMS ADJUSTER

I have attached the documents that pertain to this complaintThe order of process that is completed when someone calls in to book a move is 1.) Collect all the facts on the Estimate Call Sheet2.) Sell the move3.) Book the move into the calendar4.) Send the email with all the details that were
already mentioned over the phone with the customer including the confirmation number, the date of the move, the time of the move, the rates of the move and all included fees along with the terms and conditions that are also stated on the contract that is sent out with the movers on the day of the move5.) Charge the credit card that was given over the phone for the non-refundable depositThe customer is always notified of the deposit and that it is non-refundableThe email is always sent before the credit card is charged as you will notice in the time stamps on the email sent to *** *** and the credit card deposit receipt from the day that the move was booked so that if the customer did not understand that the deposit is non-refundable then they will see it in the emailThe customer did not call back until October 13th and stated that he wanted to cancel so that is when I informed him that he was sent an email with the terms and conditions as far as the deposit being non-refundable*** *** claims that he did not want to book the move, well I am not sure about you but I do not give my credit card information out if I am not going to purchase something or use it to pay anythingI believe that *** *** found a cheaper company that would move him so that is why he called to cancelHowever, AZ Move For Less LLC has decided to refund *** *** as a courtesy for the $deposit that he was charged as you will see in the refund receipt that was submitted in the documents uploaded in this email*** *** was also sent an email and a text message with a copy of the refund receiptWill you please note this matter as resolved for the record, all the necessary documents needed to resolve this issue are included
Thank you,
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have
determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The company mentions nothing about the claimThis $refund was one of two complaintsThe first complaint is that they are not taking care of my claims on damage done to items when they moved usThey have not mentioned anything about thisThis needs to be resolved also
Regards,
*** ***

ARIZONA MOVE FOR LESS*** ** *** *DPHOENIX, ARIZONA*** *** ***TO: Revdex.com PHOENIX OFFICECOMPLAINT ID: 11949 DATE: MARCH 2017TO WHOM IT MAY CONCERN:ARIZONA MOVE FOR LESS IS ADDRESING THE COMPLAINT CATEGORICALLY FOR A MOVE DONE ON JAN 4, FROM *** ** *** *** ***
** TO PRESCOTT, AZ AT *** ** *** *** TOTAL PRICE FOR THIS MOVE WAS A RECEIPT FOR SERVICES WITH THE TERMS AND CONDITIONS IS ATTACHED, A CONFIRMATION EMAIL WITH THE TERMS AND CONDITIONS OF THE PRICING IS ATTACHED SHIPPER STATES THAT THEY WERE QUOTED PER HOUR BUT DOES NOT INDICATE THE NUMBER OF MEN AND IF A TRUCK WOULD BE INCLUDED, SHIPPER INDICATED A CERTIFIED CHECK WAS PRESENTED AND CARRIER HELD FURNITURE HOSTAGE IN FACT THE THE CARRIER SENT A EMAIL ON DEC26, WITH TERMS OF THE PRICING AS MEN AT PER HOUR IN FACT THE SHIPPER GOT A MAN CREW INSTEAD AS A DISCOUNT FOR THE CUSTOMER TO HELP MAKE THE MOVE GO QUICKER ALSO A FOO TRUCK WAS USED IN MOVING THE SHIPPER AT NO TIME DID THE CARRIER HOLD THE FURNITURE HOSTAGE BUT RELIES ON A.R.S47-WHICH MADATES THAT GOODS MUST BE PAID BEFORE UNLOADING THIS IS VERY CLEAR IN THE CONTRACT AND EMAIL THAT WAS PRESENT WELL BEFORE MOVE DAY AND SHIPPER HAD ACKNOWLEDGEMENT OF THESE TERMS.IT IS TRUE THAT THE DRIVE SAID THE TRUCK WAS GOING TO BE TO SMALL BUT THE CARRIER WAS TOLD ON THE DAY OF THE MOVE BY THE SHIPPER THAT SHE WOULD TAKE THE SMALL ITEMS, I.EPICTURES, SMAL PLANTS, VASES THAT WERE NOT PACKED AND PICTURES THAT WERE NOT PACKED BY THE SHIPPER THAT WERE SUPPOSED TO BE DONE BY THE SHIPPER PRIOR TO MOVING DAY IT POLICY THAT IF WE HAVE TO PACK THESE TYPE OF ITEMS AN ADDITIONAL CHARGE IS REQUIRED AND IS VERY MUCH THE STANDARD PRACTICE IN THE MOVING INDUSTRY THE SHIPPER INDICATES THEY WERE BROKEN ITEMS, SCRATCHES BUT THE CONTRACT STATES ALL ITEMS WERE RECEIVED IN GOOD CONDITIONPLEASE SEE THE CONTRACT FOR SHIPPERS SIGNATURE INDICATING ALL ITEMS RECEIVED IN GOOD CONDITION SHIPPER IS USING SOCIAL MEDIA, AND THE Revdex.com TO "STRONG ARM" THE CARRIER INTO DEDUCTING A DOLLAR DISCOUNT WHICH WILL HARM THE CARRIERS REPUTATION AND GOOD WILL IN THE INDUSTRY COMMUNITY THE ALLEGATIONS MADE BY THE SHIPPER HAVE HURT THE REPUTATION AT THIS POINT BUT THE CARRIER IS ASKING THE Revdex.com TO LOOK TO THE LETTER OF THE CONTRACT AND THE EVIDENCE IS CLEAR THE TERMS AND CONDITION WERE MET BY THE CARRIER AND NO DISCOUNT IS WARRANTED HOWEVER, THE COMPANY IS OFFERING A DISCOUNT AS A SHOW OF GOOD FAITH AFTER ASKING OTHER MOVING COMPANIES WHAT THERE ESTIMATES WOULD BE ON A MOVE OF THIS KIND WOULD BE IN COST THE COST ARE FROM TO DOLLARS FOR THE SAME SERVICE WE DID FOR THIS SHIPPER.IN CONCLUSION IF THE SHIPPER IS NOT SATISFIED WITH THIS OFFER, THE COMPANY WILL FILE SUIT IN JUSTICE COURT IN OUR JURISDICTION WERE THE COMPANY RESIDES AND ENTER INTO ARBITRARY SETTLEMENT A COMPLAINT HAS BEEN PREPARED AND WE AWAIT THE SHIPPERS RESPONSE ON WHICH WAY TO ADDRESS THIS ISSUE.BEST REGARDS,KELA H***

Revdex.com:
I...

have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
Ruby Hixon

OUR OFFICE HAS BEEN  ATTEMPTING TO RESOLVE THIS MATTER AFTER BEING NOTIFIED I BELIEVE AFTER A MONTH OF HER BELONGS BEING DELIVERED.
OUR OFFICE WILL TAKE THIS MATTER TO A JUSTICE COURT FOR RESOLUTION PURSUANT TO THE TERMS AND CONDITIONS OF THE CONTRACT.
WILL AS SHOW...

OF GOOD FAITH EXTEND A 25 PER CENT DISCOUNT ON FUTURE PURCHASES UP TO ONE YEAR FROM TODAY.
SINCERELY,
[redacted]
CLAIMS ADJUSTER

[redacted]:
I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I want a sincere apology for the way I was mislead and treated after I attempted to collect my money, and FULL admittance to the fact that disclosure of the "non-refundable deposit" was in fact never disclosed during or prior to the deposit being made, and that in fact the email explaining the non-refundable deposit was not issued for approximately six hours after the fact. I called back within 15 minutes of the initial call (on a Saturday), and cancelled my reservation, only to be told that I would need to call back to speak to "[redacted]" on Monday. The man that said this claimed it was because he was merely a dispatcher and couldn't refund the deposit and being the weekend, I would have to wait till Monday to speak to someone in the main office.
Regards,
[redacted] [redacted]