DiscountMags.com

Never, ever, order a magazine subscription through DiscountMags.com. We ordered and paid for Outdoor Photographer magazine and never received the subscription or a refund.

Hi *** We have received your request for a refund on this order that was linked to your [redacted] rewards account According to our policy in which you had attested to prior to checking out on this order, any orders linked to Virtual Rewards/Currency are not eligible for refunds The rewards that you received for this order have already been issued to you as you acknowledged to our rep over the phone Unfortunately we cannot retract rewards that you have already received/used and for that reason, these orders are not eligible for a refundAs a one time courtesy, we are issuing you a full refund for this order, however, any orders placed through us in the future will not be eligible for any type of virtual currency/rewards If you have any further questions, please do not hesitate to reach out to me directly at ***@discountmags.comHope you have a great day! ***DiscountMags.comCustomer Service Manager

I was given an ETA date that changed and now I still haven't received my subscription. They immediately take your money but can't hold up to their end of the deal. Very frustrating! Who does business like this? Then there's no contact number where they can be reached. POOR CUSTOMER SERVICE!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I very much appreciate this and thank you Sincerely, Amanda [redacted]

Hi there, We are sorry for the wait on this order We have reached out to the publisher who has confirmed that the order is now processed and will begin in September I've reached out in email to offer two options: a full refund if you'd like to cancel the order or a 25% refund if you'd like to wait for the subscription to start.Please respond here or to the email and we'd be happy to help!Thank you for your patience!

Hi Catherine I am really sorry for the inconvenience you have faced with this order We have been in contact with the publisher regarding your subscription and it was determined that a batch of our orders ended up getting delayed being put on file Unfortunately your order was part of that delay They indicated to us that these orders should be on file and starting up within 4-weeksI do show that you contacted our company today and you requested a cancellation and refund for the order, which has been processed The refund of $should reflect back to your original payment method in about 5-business days In the meantime, I have gone ahead and un-canceled your subscription For the inconvenience and delay you encountered, please accept the subscription complimentary as our way of saying we are sorry Hopefully you should start seeing that first issue arrive in about 6-weeks If there is anything else we can assist you with, please do not hesitate to reach out to me directly at [email protected] I hope next time we can do right by you and regain your trust in ordering with us againBest,SaraDiscountmags.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Erica [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11239248, and find that this resolution is satisfactory to me Sincerely, Karin [redacted]

Hi there - I"m sorry about this! I do see that you were fully refunded on February 18th Please let us know if you need anything else!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Nicole [redacted]

Hi there, We have reached out to the publisher on this order As per the publisher, the start date is March Please let us know if you have not seen the March magazine by March Thanks

Hi Richard,I am really sorry for the delay and inconvenience you experienced with this order I understand that you have been in contact with our Customer Service team and they informed you today that the renewal order has indeed tacked on to your account It will start with the October 30th issue and expire with the October Unfortunately the delay in processing the order was not in our control however we take responsibility and want to ensure to make it right for youPlease use this $gift certificate,# [redacted] , as a token of our appreciation for your patience and understanding If there is anything else I can assist you with or if you have any questions, please feel free to reach out to me directly at [email protected] you SaraDiscountMags.com

Hi Amanda, I am so sorry for the inconvenience you have experienced with this order You certainly did take the appropriate steps to notify us of the address discrepancy and although we did notify the publisher of the address change, for some reason it did not get updated on their end They did verify to us that they corrected and extended your subscription by and that May issue will arrive at the correct address With the expiration date being March 2019, you recipient will have missed issue I realize this has been an big inconvenience for you and as a result, I have issued you a full refund on the subscription but I did not cancel it Your refund will be reflected back on card ending in Your recipient will still receive the magazine Again, please accept our sincere apologies for what happened with this order We hope we can regain your trust in ordering with us again in the future If there is anything else I can assist you with, please do not hesitate to reach out to me directly at ***@discountmags.com Best, ***DiscountMags.com

Hi Johnathan I am really sorry for the inconvenience you experienced with this order We did have a delay with the processing of your order where the processing center had an error in their system resulting in the delay We did send a notification to all our customers who ordered this magazine of that delay and included a voucher for a free subscription to a subset of magazines I do show that you did email us today and requested a refund which has been processed as per your request The refund of $will be reflected on your card ending in [redacted] within 5-days I am really sorry we let you down on this order and I really hope we can make it up to you by taking advantage for the free magazine voucher that was sent to youIf there is anything else I can do for you, please email me directly at [email protected] Best,SaraDiscountMags.com

Initial Business Response / [redacted] (1000, 5, 2015/10/13) */ Hi [redacted] I am very sorry for the inconvenience you have faced here with receiving duplicate copies of [redacted] MagazineAt times, when renewal orders are placed, the publishers matches up the name and address and automatically adds it to your existing subscription accountUnfortunately it doesn't always work the way its expected and duplicate accounts get created in errorI do show that you have been communicating back and forth with our Customer Service Team to get this resolvedIn order for us to combine duplicate accounts that show the same name and address, we need to to provide the publishers with the account numbers otherwise it makes it very difficult for them to find the duplicated account I do show that you have provided that and the request to get the accounts combined was submitted and completedThe publisher has come back to us and indicated your last duplicate copy will be the November 2nd issueYour expiration date is now extended to October If there is anything else we can assist you with, please do not hesitate to let me knowWe really appreciate your business and thank you for being a loyal customer since May Best Regards, [redacted] DiscountMags.com Customer Service Manager

Hi PennyI am really sorry for the inconvenience you have faced with this order We have been in contact with the publisher regarding your subscription and it was determined that a batch of our orders ended up getting delayed being put on file Unfortunately your order was part of that delay They indicated to us that these orders should be on file and starting up within 4-weeksIf you issues dont start arriving in 4-weeks, please also reach out to me directly and I will follow up with them again For the inconvenience and delay, I am issuing you a 25% refund back to your original payment method for this order I hope next time we can do right by you and regain your trust in ordering with us againIf there is anything else we can assist you with, please do not hesitate to reach out to me directly at [email protected] Best,SaraDiscountmags.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11690159, and find that this resolution is satisfactory to meThank you very much Revdex.comThis should have never gotten this far but thanks to organizations like yours we have good Outlets Sincerely, Stephen [redacted]

Hi Charlene - Thanks for the feedback! I just added a year to Rolling Stone for you :) ThanksKristaDiscountMags.com

Hi [redacted] I am very sorry about the inconvenience and trouble you encountered with this order In reviewing your account, I show that you had spoke with our rep John on 4/in which you inquired about the duplicated charges He explained that many times, credit card companies show these duplicate charges as PENDING and in most cases we have seen, they simply drop off after a few days Sometimes these situations occur if the Submit button on the order screen was submitted more than once in error, or if the web browser gets "stuck" I have checked with our payment processor and confirm only charge is reflected for your order If the other charges are still reflected on your account, please let us know and we will follow up with them againThank you and we appreciate your understanding and your business

Complaint: I am rejecting this response because:The address provided at the time of purchase is correct and has been for a dozen yearsAlso, the subscriptions to [redacted] and [redacted] (which were part of the original order) have been delivered promptly and without issueThe failure to deliver has nothing to do with my address Sincerely, Michele [redacted]