DiscountMags.com

Initial Business Response /* (1000, 5, 2015/06/26) */
Hi Jitendra
We are very sorry for the inconvenience you have faced with this orderI contacted the publisher and they indicated to me the subscription started with the May/June issue and their records show no reported problems or
returnsTo make up for missed delivery they have extended the subscription for issueThe next scheduled issue is the July/August issue, which should arrive no later than July 1stThe expiration date is April and your account number is ***Once the publishers confirms the magazine has been mailing out they cant control what happens after that
We will be happy to honor your request if you wish to proceed with a full refund or if you prefer to wait until July 1st to see if the next issue arrivesKindly advise
Thank you and I look forward to hearing back from you!

Hi there, We did fully refund the order My offer from last week was for the magazine at no cost in addition to another subscription for a different magazine The offer was declined and the order was fully refunded

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11628653, and choose the 25% discount with a Septemper start date for the magazine
Sincerely,
Cherise ***

Hi there - I'm so sorry about this experience! We do actually have a phone number for future reference It's *** We do state on the website and on the confirmation emails that magazines take 8-weeks to arrive We are happy to check on the order, but are unable to
do so until we give the publishers the full weeks to process the order Your order has been fully refunded.We hope you'll give us another try in the future!

Hi there, I'm so sorry about your recent experience with us Since those magazines were sent, I can't refund We do want to make this right, however I'd be happy to offer you a year of OK & Star, US Weekly, Redbook or Glamour If you could email us at
[email protected] and let us know what you'd like, we can get that started for you!

Hi David I am really sorry about the inconvenience you have experienced with this order and the lapse in service with your subscription. That certainly should not have happened and taken this long to resolve. I did look into your order and inquired with the publisher and it seems
they did not have your order on file that we sent themThey have confirmed that they are now processing this and your account should reflect the year renewal. Unfortunately why the first time the order was not added on to your account is still being looked into. In the meantime, for your trouble, I am issuing you a 50% refund on your order. If there is anything else I can assist you with, please do not hesitate to contact me directly at [email protected]. Again, please accept our sincere apologies for letting you down in this transactionI hope that we can regain your confidence in us next time. Best,Sara DiscountMags.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hi Mr*** We apologize for the inconvenience you faced attempting to cancel your subscription on our website I have gone ahead and canceled it and issued a full refund back to your original payment method, Paypal If you require any further assistance and
have any questions, please do not hesitate to reach out to us via our Customer Service link: https://www.discountmags.com/contact Our Customer service team will respond to any of your inquiries within 24-48hrs. We appreciate your business Have a great day! BestSaraDiscountMags.com

Hi JamesI am really sorry for the inconvenience you have faced with this order. We have been in contact with the publisher regarding your subscription and it was determined that a batch of our orders ended up getting delayed being put on file. Unfortunately your order was part of that
delay. They indicated to us that these orders should be on file and starting up within 6-weeksIf your first issue doesn't start arriving in 6-weeks, please also reach out to me directly and I will follow up with them again. For the inconvenience and delay, I am issuing you a full refund back to your original payment method for this order. I hope next time we can do right by you and regain your trust in ordering with us again. If there is anything else we can assist you with, please do not hesitate to reach out to me directly at ***@discountmags.com. Best,SaraDiscoun

Hi Laura I am really sorry about the issues you experienced with this order. You are absolutely right, the publisher made a mistake and the magazine was being delivered to the wrong individual. When I contacted them back to verify they had the correct address, they did
not. They did fix everything for you to reflect at your address and it will start up with the May 7, issue and expire with the April 27, issue. Your account number is I have attached a screenshot from US Weekly's website to show that everything is now correct. As for the refund, I have gone ahead and issued you a full refund on the order but we will not cancel it for youSo you will still be receiving the magazine free of charge as a result of the error that was caused here. Please accept our sincere apologies. If there is anything else we can assist you with, please do not hesitate to reach out. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Laura ***

Complaint: ***
I am rejecting this response because:Written to the business today 12/12/16:Thank you for the offer of OK & Star, US Weekly, Redbook or Glamour magazine in response to my concerns to the Revdex.comI really do not read any of those publicationsIF Rolling Stone (ongoing) or my People (from a week or ago!) magazine subscriptions can be extended instead that would be appreciated.Please advise.
Sincerely,
Charlene ***

Hi there, This order is a non-refundable order the points have been awarded However, we have made an exeption and you have been refunded.Thanks

Hi Jan - I have reviewed your statement and your order/contact history in detail. When you contacted us on 1/26, you informed us that you contacted the publisher directly to cancel your subscription to *** ***. When you contact the publisher directly, they do not
always in turn contact us to let us know that you canceled it. As a result, your order through us was not refunded on Dec 17. However, when you contacted us on 1/26, we immediately refunded the order back to your original payment method, which was a *** ending in ***Shortly thereafter, you contacted us again indicating you did not receive the refund as a result of you using a gift card that you no longer had in your procession. We did confirm without payment processor that the refund was indeed returned back to that ***. At this point, we had to get our finance department involved so that they can process a manual refund back to a different credit card of yours at your request. I received confirmation that our finance department did contact you and processed a refund to you on an alternate card that you had in your procession. At this point since we have already issued two refunds back to you each in the amount of $31.07, we would be unable to process another refund via check. If you have any other questions or if you require evidence that two refunds were processed back to you, please do not hesitate to let us know and we will be happy to contact our payment processing institution to furnish those records. Thank you and we hope you have a wonderful day!Best SaraDiscountMags.com

Hi there, I'm sorry about your recent experience! I've just refunded you for the missing issues and have cancelled the order for you Depending on your financial institution, funds can take hours up to business days to process. We're sorry for any trouble this caused, and
do hope that you'll order from us again!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Angie ***

Initial Business Response /* (1000, 5, 2015/07/14) */
Hi Joseph
I am very sorry for the inconvenience you have faced with your order and the ability to submit an inquiry to us
To address your magazine subscriptionI do show we quoted you an estimated delivery date between 06/04/and
07/02/Unfortunately these are only estimates as once the subscription has been fulfilled by the publisher on their end, its up to them to get the delivery startedI did contact them about your order and they confirmed they have you on fileYour account number with them is The publisher shows the subscription will begin with the August issue, which should arrive between now and August 17thThe expiration date is April
As a result of the longer than expected delay, we would like to offer you a $gift certificate for your next subscriptionWe hope that you will continue ordering with us and that this delay will not shy you away from placing another orderPlease utilize GC Number *** during checkout on your next order to receive $off
If you do not receive your first issue as the publisher has indicated by August 17th or if you have any other questions, please feel free to email me directly at [email protected] and I will ensure to follow up with them again
Thank you and I hope you have a wonderful day!
Sara
DiscountMags.com
Customer Service Manager
Initial Consumer Rebuttal /* (2000, 7, 2015/07/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Service manager explained the issue very well and had contacted the publisher on my behalf to determine the reason for the extended delay of the subscriptionOrder has been verified

Initial Business Response /* (1000, 5, 2015/08/06) */
Hi ***
I am very sorry about the inconvenience you have facedWere you attempting to contact us, DiscountMags.com or*** directly?
To reach us, you may submit an inquiry on our website at http://www.discountmags.com/contact or
you may call us at XXX-XXX-XXXXOur customer service reps are available via email or phone when you need them
With respect to your*** subscriptionAnnounced last year that the November issue was going to be their last Print edition of the magazine and that they will be digital only going forwardAll subscribers received notification in the email giving them the option to switch to digital
I will be happy to request that your subscription be transitioned over to the digital if you are not already receiving it that wayI will kindly need an email address you would like to use for the digital copies
Alternatively, we will be happy to issue you a refund on the subscription if you do not wish to receive the digital copy
Kindly advise as to your preference and we will be happy to honor it
Thank you and I look forward to assisting you further
***
DiscountMags.com
Initial Consumer Rebuttal /* (3000, 7, 2015/08/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We are not getting this magazine digitally and I would prefer not to get this digitally
I think a refund would be best
Thank you
Final Business Response /* (4000, 9, 2015/08/07) */
Hi ***,
Per your request, I have issued a full refund which will be reflected back to your original payment method (Paypal) within the next few days
If there is anything else I can assist you with, please do not hesitate to let us know
Have a great weekend!
***
DiscountMags.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
David ***