DiscountMags.com

Initial Business Response /* (1000, 5, 2015/06/26) */
Hi ***
We are very sorry for any inconvenience that you have experiencedI spoke with my phone reps and they had according to our phone logs that we had one incoming call from you on 6/at am CTI was told that your call was
returned within hours and that they assisted you in answering any questions you had
If you are still experiencing any issues with your order or require any further assistance, please do not hesitate to reach out to us via our website at http://www.discountmags.com/contact or call us at (XXX) XXX-XXXX
We appreciate your business!
All the best,
***
DiscountMags.com Customer Service Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Penny [redacted]

Hi Angie We are very sorry for any inconvenience caused as a result of this order.   I do see you contacted us March 5th in which we replied indicating we would reach out to the publisher to get a status request on when your order will be sent.  They responded to us and we gave...

you the response on 3/23.  The publisher indicated the following:  Firehouse will start with the April 2018 issue, which should arrive by 4/21/18. The expiration date March 2019 and the account number is [redacted]. I am very sorry that this has gone past the estimated delivery date that we provided you. Unfortunately the delivery is not in our control as the magazine publisher is the one that sends out the magazines after we fulfill your order with them.   If you do not wish to wait, I can certainly understand and provide you a full refund for you and cancel the order.  If you would like to keep it, I will be happy to issue you a $20 gift certificate to be used towards any subscription on our website.    Let me know your preference and I will get that processed right away.   Again please accept our apologies for the delay.

Hi [redacted] We have received your request for a refund on this order that was linked to your [redacted] rewards account.  According to our policy in which you had attested to prior to checking out on this order, any orders linked to Virtual Rewards/Currency are not eligible for refunds.  The...

rewards that you received for this order have already been issued to you as you acknowledged to our rep over the phone.  Unfortunately we cannot retract rewards that you have already received/used and for that reason, these orders are not eligible for a refund. As a one time courtesy, we are issuing you a full refund for this order, however, any orders placed through us in the future will not be eligible for any type of virtual currency/rewards.  If you have any further questions, please do not hesitate to reach out to me directly at [redacted]@discountmags.com. Hope you have a great day! [redacted]DiscountMags.comCustomer Service Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hi there, Thanks so much for your patience!  We reached out to the publisher on this and found out that the order is on file with the publisher.  The start date is May 8 and the expiration date is May 6, 2018.  You should see the magazine any day now! Thanks...

again[redacted]DiscountMags.com

Hi there, I'm sorry about this!  I do see that you were charged $8.99 for a Runner's World DiscountLock order. DiscountLock is a service, only available to be enabled by the customer at the time of purchase.  This service allows you to lock in the great price you paid for your...

subscription and in turn will automatically renew at that same price, if available, before the end of your purchased term. The service is risk free. We’ll notify you before we renew your subscription and you may opt-out anytime in your account portal or by contacting us.I can process a full refund for Runner's World if you'd like - just confirm that for me.

Hi Catherine I am really sorry for the inconvenience you have faced with this order.  We have been in contact with the publisher regarding your subscription and it was determined that a batch of our orders ended up getting delayed being put on file.  Unfortunately your order was part...

of that delay.  They indicated to us that these orders should be on file and starting up within 4-8 weeks. I do show that you contacted our company today and you requested a cancellation and refund for the order, which has been processed.   The refund of $67.95 should reflect back to your original payment method in about 5-7 business days.  In the meantime, I have gone ahead and un-canceled your subscription.   For the inconvenience and delay you encountered, please accept the subscription complimentary as our way of saying we are sorry.    Hopefully you should start seeing that first issue arrive in about 6-8 weeks.  If there is anything else we can assist you with, please do not hesitate to reach out to me directly at [email protected] I hope next time we can do right by you and regain your trust in ordering with us again. Best,SaraDiscountmags.com

Hi Richard,I am really sorry for the delay and inconvenience you experienced with this order.  I understand that you have been in contact with our Customer Service team and they informed you today that the renewal order has indeed tacked on to your account.  It will start with the October...

30th issue and expire with the October 28 2019.  Unfortunately the delay in processing the order was not in our control however we take responsibility and want to ensure to make it right for you. Please use this $25 gift certificate,#[redacted], as a token of our appreciation for your patience and understanding.   If there is anything else I can assist you with or if you have any questions, please feel free to reach out to me directly at [email protected]. Thank you SaraDiscountMags.com

Can you confirm the correct delivery address so that we can correct it?

Hi there, We have reached out to the publisher on this order.  As per the publisher, the start date is March 2017.  Please let us know if you have not seen the March magazine by March 15. Thanks

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Jan [redacted]

Hi PennyI am really sorry for the inconvenience you have faced with this order.  We have been in contact with the publisher regarding your subscription and it was determined that a batch of our orders ended up getting delayed being put on file.  Unfortunately your order was part of that...

delay.  They indicated to us that these orders should be on file and starting up within 4-8 weeks. If you issues dont start arriving in 4-8 weeks, please also reach out to me directly and I will follow up with them again.  For the inconvenience and delay, I am issuing you a 25% refund back to your original payment method for this order.   I hope next time we can do right by you and regain your trust in ordering with us again. If there is anything else we can assist you with, please do not hesitate to reach out to me directly at [email protected].  Best,SaraDiscountmags.com

Hi Charlene - Thanks for the feedback!  I just added a year to Rolling Stone for you :) ThanksKristaDiscountMags.com

Hi Amanda, I am so sorry for the inconvenience you have experienced with this order.   You certainly did take the appropriate steps to notify us of the address discrepancy and although we did notify the publisher of the address change, for some reason it did not get updated on their...

end.   They did verify to us that they corrected and extended your subscription by 2 and that May 2018 issue will arrive at the correct address.  With the expiration date being March 2019, you recipient will have missed 1 issue.   I realize this has been an big inconvenience for you and as a result, I have issued you a full refund on the subscription but I did not cancel it.  Your refund will be reflected back on card ending in 9949.  Your recipient will still receive the magazine.   Again, please accept our sincere apologies for what happened with this order.  We hope we can regain your trust in ordering with us again in the future.  If there is anything else I can assist you with, please do not hesitate to reach out to me directly at [redacted]@discountmags.com Best, [redacted]DiscountMags.com

Initial Business Response /* (1000, 5, 2015/05/19) */
Hi [redacted],
I am very sorry for the inconvenience you had faced with this order. I am showing that you had purchased this magazine back in January 2012. While we do offer a 100% satisfaction guarantee, our policy is that we are to be notified...

within 6 months of ordering if you are not happy with the subscription. This policy is posted on our website at the following link: http://www.discountmags.com/guarantee.
I do understand however that you feel the magazine has recently changed in content and you are no longer satisfied with it. I believe in recent conversations with our reps, you have been offered and accepted a 2 year subscription to Men's Health as an alternative option to cancelling your Maxim subscription.
I am also happy to provide you with $10 off your next subscription with us. Use code XXXXXXXXX[redacted] at checkout.
We appreciate you being a long time customer of ours (since 2010) and we hope that you will continue to subscribe to your favorite magazines with us again.
If there is anything else I can assist you with, please do not hesitate to contact me directly at [redacted]@discountmags.com.
[redacted]
Customer Service Manager
Initial Consumer Rebuttal /* (2000, 7, 2015/05/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Their offer is acceptable to me.

Hi NicoleI am really sorry for any inconvenience you have encountered with this order. I am showing you placed the 2 year subscription in September for John. I see we have been in communications with you with respect to the subscription and we received confirmation from the publisher that your order...

was indeed processed for 2 years renewal and added to Johns account.  The renewal Started January 1,2018 and expires with the December 30, 2019. If John is receiving bills from the publisher, it is likely solicitation letters for him to renew through them and they are not actual bills.   Many publisher do send out renewal notices so customers can renew with them directly.  Since you renewed his subscription on his behalf, his account was already extended, then he can disregard the letters the publisher is sending him to renew.   If John is not receiving his magazine, please let me know and we will go back to the publisher to find out why they are not sending.  You can reach me directly at [redacted]@discountmags.com Best,SaraDiscountMags.com

Complaint: 11538784
I am rejecting this response because:The address...

provided at the time of purchase is correct and has been for a dozen years. Also, the subscriptions to [redacted] and [redacted] (which were part of the original order) have been delivered promptly and without issue. The failure to deliver has nothing to do with my address.
Sincerely,
Michele [redacted]

Hi - I am very sorry I did not relay this better in my response.   We did not cancel your subscription.  We issued you a full refund because your subscription was delayed longer than it should have.  So will be receiving this subscription for free.   You should expect it to arrive within 6-8 weeks.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]