DiscountMags.com

Hi there, We are sorry for the wait on this order.  We have reached out to the publisher who has confirmed that the order is now processed and will begin in September.  I've reached out in email to offer two options: a full refund if you'd like to cancel the order or a 25% refund if...

you'd like to wait for the subscription to start.Please respond here or to the email and we'd be happy to help!Thank you for your patience!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11690159, and find that this...

resolution is satisfactory to me. Thank you very much Revdex.com. This should have never gotten this far but thanks to organizations like yours we have good Outlets.
Sincerely,
Stephen [redacted]

Hi [redacted] I am very sorry about the inconvenience and trouble you encountered with this order.  In reviewing your account, I show that you had spoke with our rep John on 4/28 in which you inquired about the duplicated charges.   He explained that many times, credit card...

companies show these duplicate charges as PENDING and in most cases we have seen, they simply drop off after a few days.  Sometimes these situations occur if the Submit button on the order screen was submitted more than once in error, or if the web browser gets "stuck".    I have checked with our payment processor and confirm only 1 charge is reflected for your order.    If the other 2 charges are still reflected on your account, please let us know and we will follow up with them again. Thank you and we appreciate your understanding and your business.

Initial Business Response /* (1000, 5, 2015/06/10) */
Hi [redacted]
I apologize for this inconvenience but I am not able to pull up an order for you through our site. Additionally, We don't work with any collection agencies through our site, DiscountMags.com, as all of our orders are paid in full, up...

front, and are a one­ time transactions.
Please double check to see who charged you for this order. If it does not reflect "DISCOUNTMAGS.COM IL" , then your order may have been placed through another company.
In particular, if you are a resident of Canada, we are a United States company only, and do not accept purchases addressed to Canadian residents.
Is it possible that you have mistaken us for http://discountmagclub.ca/? This company is based out of Canada.
Best,
Sara
DiscountMags.com

Hi there - I"m sorry about this!  I do see that you were fully refunded on February 18th.  Please let us know if you need anything else!

[redacted]: Undeliverable- their address matches your claim- does anything need to change? Acct [redacted]: Publishers records indicate this order is on a postal hold,can you verify the correct delivery address?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Nicole [redacted]

Initial Business Response /* (1000, 5, 2015/10/13) */
Hi[redacted]
I am very sorry for the inconvenience you have faced here with receiving duplicate copies of [redacted] Magazine. At times, when renewal orders are placed, the publishers matches up the name and address and automatically adds it to...

your existing subscription account. Unfortunately it doesn't always work the way its expected and duplicate accounts get created in error. I do show that you have been communicating back and forth with our Customer Service Team to get this resolved. In order for us to combine duplicate accounts that show the same name and address, we need to to provide the publishers with the account numbers otherwise it makes it very difficult for them to find the duplicated account.
I do show that you have provided that and the request to get the accounts combined was submitted and completed. The publisher has come back to us and indicated your last duplicate copy will be the November 2nd issue. Your expiration date is now extended to October 2017.
If there is anything else we can assist you with, please do not hesitate to let me know. We really appreciate your business and thank you for being a loyal customer since May 2014.
Best Regards,
[redacted]
DiscountMags.com Customer Service Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Erica [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11239248, and find that this resolution is satisfactory to me.
Sincerely,
Karin [redacted]

Hi there,I'm sorry about this!  I've just cancelled and refunded you.  Depending on your financial institution, funds can take 48 hours up to 7 business days to process.  You can reach us at 800-673-8187 if you need help in the future. We're sorry for any trouble this caused, and...

do hope that you'll order from us again!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I very much appreciate this and thank you. 
Sincerely,
Amanda [redacted]

Hi there - this order has been cancelled and refunded.  Please allow 6-8 weeks for the refund check to arrive.  Thanks[redacted]DiscountMags.com

Hi there, This order has already been refunded and we sent you a note saying that we are fulfilling the order free of charge. The refund request was placed on 05/16/17 12:21PM by Karina. Karina has also reached out to the publishers on the same date for an an update on your order.Thank you.

Initial Business Response /* (1000, 5, 2015/07/22) */
Hi[redacted]
I am very sorry about the inconvenience you have faced with this order. I did some digging and contacted the publisher and it looks like the order did not get fulfilled as there was a period of time where they were not accepting...

orders. When this order was submitted, it happened right at that time and it appears they did not process it.
I have gone ahead and reprocessed the order since they are now accepting them. Unfortunately it will take about 8-10 weeks for it to to start up.
For the inconvenience, I have issued you a $25 gift certificate for you to use towards your next subscription. That gift certificate number is [redacted] You may enter it at checkout in the Gift Certificate section.
Please accept our most sincere apologies about this. We hope this does not shy you away from continuing to use our website for your subscription needs.
If you have any further issues or the magazine does not arrive timely, please do not hesitate to contact us at http://www.discountmags.com/contact
Thank you and hope you have a wonderful day!
[redacted]
DiscountMags.com
Customer Service Manager
Initial Consumer Rebuttal /* (2000, 7, 2015/07/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept this response at this time. If I receive the ordered magazine in 8-10 weeks then I will consider this case closed.

Hi Karin,I am really sorry for the experience you have faced with this order and do understand your frustration.  In reviewing this order, I can tell you that we have been experiencing a lot longer than expected delays with this particular magazine. Unfortunately we do not have any control over...

the delivery of this magazine since the publisher is the one that sends them out directly.  We have learned that the publisher over past few months consolidated one of their magazines into this one and ever since then we have noticed delays with orders getting fulfilled and sent out.  I have spoken with my team and we are going to make sure going forward that we extend the expected delivery date for this magazine to incorporate a few extra weeks.  Industry standards for delivery times are between 8-12 weeks.  Our delivery dates are provided as estimates based on those industry standards and when we think you should expect to receive that magazine.For your particular order, I have gone ahead and un-canceled it so that your parents will still receive their subscription.  I do confirm that the refund was indeed processed as well.  Additionally, I would like to also give you a $20 gift certificate for the inconvenience you have experienced. That gift certificate number is [redacted].  We certainly do not want you to shy away from our company because of this experience and we would love it if you gave us another chance.    I have also reached out to Consumer Reports so we can see what your particular order is expected to start.  As soon as I have a response back, I will follow up with you.  In the meantime, if you have any questions or any other concern, please do not hesitate to reach out to me directly at [email protected]. Again, please accept my sincere apologies for the longer than expecte delay on your order. Have a great day!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.   Thank you for your help and assistance and I appreciate the business response.
Sincerely,
James [redacted]

Initial Business Response /* (1000, 5, 2015/07/13) */
Hi Janet,
We are very sorry for any inconvenience you have faced.
In reviewing your orders, I have confirmed what was communicated to you by our customer service reps is correct.
Your Star magazine, according to the publisher,...

Started with the April 27th 2015 issue and all issues have been mailed to the following address:
Janet [redacted]
Those issues were hand delivered by the local newspaper delivery service. As a result of your report of not receiving any issues, the publisher extended your account for 10 issues and switched it over to postal delivery effective with the July 20th issue.
With respect to OK magazine. Same situation occurred. Your original order which you placed in September 2013 has been on hand delivery since then. The newest order you placed for a 3 year subscription to OK! has been added on to that same account and goes into effect with the October 2015 and runs through Dec 3rd 2018. They switched your account from Hand Delivery to postal delivery effective with the July 13th issue.
Unfortunately once the publisher verifies delivery is being made and takes the necessary steps to correct any issues, we do not have control over postal delivery thereafter. If you have not received any issues since the switch to postal delivery, please let us know. We will be happy to cancel the orders for you and issue you a full refund as a result of the non delivery and provide you with a gift card for a discount on any future orders.
Thank you and we look forward to assisting you in resolving your delivery issues with Star and OK! magazine.
Sara
DiscountMags.com
Customer Service Manager
Initial Consumer Rebuttal /* (2000, 7, 2015/07/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I have started to recieve the OK magazine. The star has still not been delivered but I will wait until the July 20th to see if this one has been resolved as well.

Initial Business Response /* (1000, 5, 2015/10/13) */
Hi[redacted]
I am very sorry about any inconvenience you have faced with your order.
In reviewing your account, I show that you placed your order on 9/7/2014 for $22.97 through Paypal. The order was for 2 years of Motor Trend and 3 years of...

Weight Watchers. We do not have an automatic renewal feature on our website. We also do not store payment information on our website so we would be unable to charge your paypal account for anything more than what you subscribed to. This is a feature not allowed by our website and by Paypal.
You have indicated that you were automatically renewed and charged. Would you kindly provide information as to who communicated this automatic renewal with you and provide a screenshot of any recent charges through DiscountMags.com other than your original payment for this order. Please email me the screenshots directly to [email protected]. This information will assist me in tracking down what may have happened and resolving any issues.
Our website policy does indicate no refunds after 6 months and since your order was placed over a year ago, unfortunately we cannot issue the refund back to your original payment method. However, what I can do as an exception is place a new order for you to make up for the cancellation of Motor Trend for 1 year and Weight Watchers for 2 years. Or we can issue you a gift card for $14.25 for the remaining value of your order. Kindly advise as to your preference.
Thank you and I look forward to hearing back from you!
Best Regards,
[redacted]
DiscountMags.com Customer Service Manager

Hi Johnathan I am really sorry for the inconvenience you experienced with this order.   We did have a delay with the processing of your order where the processing center had an error in their system resulting in the delay.  We did send a notification to all our customers who...

ordered this magazine of that delay and included a voucher for a free subscription to a subset of magazines.   I do show that you did email us today and requested a refund which has been processed as per your request.  The refund of $119.90 will be reflected on your card ending in [redacted] within 5-7 days.    I am really sorry we let you down on this order and I really hope we can make it up to you by taking advantage for the free magazine voucher that was sent to you. If there is anything else I can do for you, please email me directly at [email protected] Best,SaraDiscountMags.com