December 2, [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Mr [redacted] : On November 29, 2016, we received your complaint, dated November 28, 2016, filed with the Revdex.com You indicated that you submitted a payment of $but that we automatically collected the full amount due after you made the paymentYou have not received a refund for the overpayment and you said that it was issued to the incorrect bank accountIn addition, you mentioned that you have not received a return call from a supervisor When I spoke with you by telephone today, I explained that we automatically collected the full amount due of $on October 28, 2016, because you were enrolled in Credit Card AutoPay (CCA)The manual payment of $was not submitted until October 29, A refund for $was issued on November 3, 2016, to your credit card account ending in 2370, which is the bank card that the payment was processed through I apologize for the customer service you receivedWe will investigate this and address it internallyThank you for the feedback If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT [redacted] cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO [redacted] ***
Complaint: [redacted] I am rejecting this response because:First thank you for your help in this matter As of today, November 1, I have NOT received the refund from this business I did speak to them on October 6th, when they verbally verified an expedited refund, but as I did not receive it I followed that up with a phone conversation on approximately October 20th and was told on that date that they would send to my email a tracking number for the refund they said they issued I have NOT received an email from them nor a refund check So neither have they refunded me, nor have they sent the tracking number assigned to this refund to prove that it exists or that they have followed through with what they said they would do Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI was contacted by [redacted] of DISH and he was able to remedy this issue very quicklyThank YouPlease close this case Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: I contacted you back twice and left voice mail messagesand further more I didn't sign anything when the services were installed seeing as I was not there on the day in questionHe probably signed my name I don't know why seeing as how the dish account was in his name Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me because Dish had removed all charges and the referring account was closed and removed from the Credit Burials However, I do have a letter from that DISH acknowledging copying and pasting my signatures throughout other contracts without my authorization or knowledgeIf DISH Network doesn't honor their commitment with me and the authorities I will pursue with Criminal Charges Sincerely, [redacted] ***
June 28, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms [redacted] : On June 27, 2016, we received your complaint, dated June 23, 2016, filed with the Revdex.com You expressed concern with the interruption of your DISH Network serviceYou indicated that you were unable to make a check payment even though your financial institution confirmed there were no issues on their endYou also stated that you are receiving a service interruption message on your screen even though you made a payment Your service was activated on August 23, 2014, with a 24-month commitment through our Flex promotionThis is a pay-in-advance promotion that requires your monthly payment to be received on or before the due dateYour due date is on the 21st of each month Our records confirm that you attempted to make a check payment for the balance of $on June and 22, 2016; however, the payment was declinedSince a payment was not received, your service was interrupted for non-payment on June 23, As a courtesy, a $credit was applied to your account on June 22, Your service was restarted on June 23, 2016, when the remaining balance of $was paid When I spoke with you by phone today, I advised you that we are unable to confirm the reason your check payments were declinedPlease contact your bank for additional information Additionally, you expressed dissatisfaction with our Customer Service Department while you were attempting to resolve your concernsWe appreciate that you brought this matter to our attention so we may address it internally with the appropriate personnel If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday-Friday, 6:am – 3:pm MDT [redacted]
Complaint: [redacted] I am rejecting this response because: This is not what I was toldI would like to hear the call between the manager and myself Sincerely, [redacted] ***
March 4, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Mr [redacted] : On March 4, 2016, we received your complaint, dated March 4, 2016, filed with the Revdex.com You expressed further concern with the promotional offers that you receivedYou also requested that your service be canceled and that no further charges are applied As previously advised, the offers that you received were special offers for existing customers As you requested, your service was disconnected on March 1, A refund of $was applied to your credit card account on the same day for your overpaymentBoxes for the return of the equipment were shipped to your homePlease allow five days for deliveryNo additional charges will apply pending the return of the equipment If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday-Friday, 6:am – 3:pm MDT (720) 514- cc: Denver / Boulder Revdex.com [redacted] [redacted] ** [redacted] [redacted] *** Tell us why here
January 26, Mrand Mrs [redacted] and [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Mrand Mrs***: On January 26, 2016, we received your complaint, dated January 26, 2016, filed with the Revdex.com You expressed concern with ongoing technical issues with your Hopper receiverAlthough it has been replaced several times, the technical issues continueYou requested that these issues be corrected, and a credit for two months of service When I spoke with you by telephone today, I scheduled a free technician visit for Wednesday, January 27, 2016, between the hours of 12:pm and 5:pm MSTYou were also provided two months of programming credits If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT [redacted] Tell us why here
March 5, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Ms [redacted] : On February 23, 2018, we received your complaint, dated February 22, 2018, filed with the Revdex.com You maintain that a technician ran over and killed your dog and you said the technician did not report this to you when it happened On behalf of DISH Network, please accept my sincere condolences for your loss Your concerns were addressed internally and your term commitment was waived I apologize for any inconvenience you may have experienced If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, Christina A [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday – Friday, 6:am to 2:pm MST (720) 514- cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO [redacted] ***
I need a box sent to my house to return your equipment! I had dirctv come up and set me up with service because you company can't fix my serviceAnd when they where out they informed on how everything should have been set up and line buried since it wasn't on the roof and that when the satellite on the roof it a little better reception! Directv took hour to set up my house unlike Mitch who took hour!and I got my bill with none of the credit giving again bad service! And if my bill is not credit to zero I will fill a small claim again you! Which will cost you more in attorney fee then to credit me for the bad service! Send me a box so you can have the junk equipment back! Thanks also I had dirctv in for hour and had a sever weather during that time April with pea size hail and didn't lose my service what does that say about your company! Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]
July 7, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms [redacted] : On June 29, 2016, we received your complaint, dated June 27, 2016, filed with the Revdex.com My attempts to reach you by phone on July 1, and 7, 2016, have been unsuccessful; however, I was able to leave a voice message on each attempt You said that damage was done to your home during your installation and you are requesting to be reimbursed $2, I forwarded a copy of your complaint to our Corporate Field Resolutions team and I requested that your claim manager contact youIf you have any questions regarding your claim, please contact Ms [redacted] at [redacted] , ext*** If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT
December 21, Mrs [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Mrs [redacted] : On December 12, 2017, we received your complaint, dated December 11, 2017, filed with the Revdex.com You said that the early termination fee was disclosed to you incorrectly and you only received video service, even though your order was for both video and internet serviceYou requested that the early termination fee be waived and to receive a refund for the $debited from your credit card account When we spoke today, I informed you that your order was placed by an independent retailer, [redacted] ***DISH Network only received the order for your video serviceWe apologize for this and the issue will be addressed You confirmed that the payment of $was made to [redacted] ***--not DISH Network--and you are working with your financial institution to reverse the payment Although your early termination fee is valid, I made an exception and waived itWe thank you for your business and we are disappointed to lose you as a member of the DISH Network family If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, Gabriel R [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 9:00AM to 5:30PM MST Monday - Friday (720) 514- cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO [redacted] ***
December 28, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Ms***: On December 21, 2017, we received your complaint, dated December 20, 2017, filed with the Revdex.com You disputed the $early termination fee applied to your DISH Network account You claimed that a DISH Network agent added a 24-month commitment without your authorization When we spoke, I advised you that our agents do not receive a commission if you agree to a 24-month price lock promotion Our records indicate that you agreed to the terms of our Renewal Offer promotion on March 1, 2017, through your myDISH.com online account You received a reduced monthly rate and price lock since that time While our records indicate that you agreed to the terms of the Renewal Offer, and while you received the benefit of that offer, I made an exception and waived the $early termination fee as a courtesy If there are further questions or concerns about this issue, please feel free to contact me at ( [redacted] Sincerely, Dave S [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri (720) 514- cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO [redacted] ***
March 11, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms [redacted] : On March 8, 2016, we received your complaint, dated March 7, 2016, filed with the Revdex.com My attempts to reach you by phone on March 9, and 11, 2016, have been unsuccessful; however, I was able to leave a voice message on each attempt You want an explanation as to why you have two accountsYou also questioned why your services were disconnected without notice Although you have two accounts, only one is activeThe first account was your bundled account; however, once you cancelled your service with Windstream and continued with our service, your bundled account was closed and you were given a new direct account A review of your account reveals that your service was disconnected on February 2, 2016, as you disputed a $payment taken on October 26, 2015, for the internet activation feeAnytime we receive a payment dispute, it is DISH Network’s policy to disconnect the account as the necessary payment to maintain service has not been madeWe consider the internet activation fee to be a valid charge If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT [redacted]
March 8, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms [redacted] : On March 1, 2016, we received your complaint, dated February 29, 2016, filed with the Revdex.com You said that when you placed your order, you agreed to television and internet serviceHowever, you didn’t receive the internet service, and you decided to disconnect your DISH Network accountYou are disputing the early termination fee When we spoke by phone today, I advised you that our records reflect that you placed your order for our service through PlanetDish.com (888-957-3474)They provided us with a copy of your sales call recordingWe found that they set you up with EarthLink for internet serviceI also confirmed that they do service your areaTherefore, we consider the balance of $to be accurateHowever, in the interest of customer service, I offered to reduce the balance to $You agreed to my resolution and made the $payment via credit card (authorization number [redacted] )Your DISH Network account now has a zero balance If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT [redacted] cc: Denver / Boulder Revdex.com [redacted] [redacted] ** [redacted] [redacted] ***
December 7, Dear Mr [redacted] : On December 5, 2016, we received your complaint, dated December 3, 2016, filed with the Revdex.com You stated that you recently purchased DISH Network TV and dishNET internet servicesYou indicated that you were misquoted your monthly price and you were misinformed about your internet speedAdditionally, you experienced a delay in the service installationYou requested that your early termination fee be waived so you can disconnect your service without penalty I reviewed your recorded sales callThe final price that you were quoted was $Your first bill includes a wireless network setup fee and the second bill reflects the addition of the News PackThe internet speed was quoted as 10/GB--not 50/GBThe original appointment time was lost when your call disconnected before the order was completed When we spoke on December 5, 2016, I agreed to waive your early termination fee because your signature was not captured electronically on your contractYou accepted this resolution and your account was disconnected If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI ###-###-####
Initial Business Response / [redacted] (1000, 4, 2015/12/04) */ December 2, Ms [redacted] , [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms [redacted] : On November 24, 2015, we received your complaint, dated November 23, 2015, filed with the Revdex.com You disputed the shipping fees and tax applied to your DISH Network account I emailed you on November 30, 2015, and December 2, 2015, requesting more information as I am unable to locate the DISH Network account to which you refer Please contact me with your phone or account number so that I may assist with this issue If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 6:am - 2:pm (MDT), Mon-Fri (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com [redacted] XXXXX [redacted] ***
March 20, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Mr [redacted] : On March 8, 2018, we received your complaint, dated March 7, 2018, filed with the Revdex.com You disputed the $purchased receiver and $shipping fee applied to your DISH Network account You requested a refund and for your account to be disconnected I attempted to reach you at ( [redacted] on March 15, and 20, 2018, and I left three voicemails I also emailed you at [redacted] In my last message, I informed you that I waived both of the fees I reviewed your February 8, 2018, call and found that the agent was having issues with our system at the time, which may have caused the fees to be applied without his knowledgeI also advised you to contact us at (800) 333-to disconnect your account and I reminded you that your account is currently under a 24-month commitment until March 30, We sincerely regret any inconvenience this issue may have caused If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, Dave S [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri (720) 514- cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO [redacted] ***
December 2, [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Mr [redacted] : On November 29, 2016, we received your complaint, dated November 28, 2016, filed with the Revdex.com You indicated that you submitted a payment of $but that we automatically collected the full amount due after you made the paymentYou have not received a refund for the overpayment and you said that it was issued to the incorrect bank accountIn addition, you mentioned that you have not received a return call from a supervisor When I spoke with you by telephone today, I explained that we automatically collected the full amount due of $on October 28, 2016, because you were enrolled in Credit Card AutoPay (CCA)The manual payment of $was not submitted until October 29, A refund for $was issued on November 3, 2016, to your credit card account ending in 2370, which is the bank card that the payment was processed through I apologize for the customer service you receivedWe will investigate this and address it internallyThank you for the feedback If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT [redacted] cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO [redacted] ***
Complaint: [redacted] I am rejecting this response because:First thank you for your help in this matter As of today, November 1, I have NOT received the refund from this business I did speak to them on October 6th, when they verbally verified an expedited refund, but as I did not receive it I followed that up with a phone conversation on approximately October 20th and was told on that date that they would send to my email a tracking number for the refund they said they issued I have NOT received an email from them nor a refund check So neither have they refunded me, nor have they sent the tracking number assigned to this refund to prove that it exists or that they have followed through with what they said they would do Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI was contacted by [redacted] of DISH and he was able to remedy this issue very quicklyThank YouPlease close this case Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: I contacted you back twice and left voice mail messagesand further more I didn't sign anything when the services were installed seeing as I was not there on the day in questionHe probably signed my name I don't know why seeing as how the dish account was in his name Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me because Dish had removed all charges and the referring account was closed and removed from the Credit Burials However, I do have a letter from that DISH acknowledging copying and pasting my signatures throughout other contracts without my authorization or knowledgeIf DISH Network doesn't honor their commitment with me and the authorities I will pursue with Criminal Charges Sincerely, [redacted] ***
June 28, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms [redacted] : On June 27, 2016, we received your complaint, dated June 23, 2016, filed with the Revdex.com You expressed concern with the interruption of your DISH Network serviceYou indicated that you were unable to make a check payment even though your financial institution confirmed there were no issues on their endYou also stated that you are receiving a service interruption message on your screen even though you made a payment Your service was activated on August 23, 2014, with a 24-month commitment through our Flex promotionThis is a pay-in-advance promotion that requires your monthly payment to be received on or before the due dateYour due date is on the 21st of each month Our records confirm that you attempted to make a check payment for the balance of $on June and 22, 2016; however, the payment was declinedSince a payment was not received, your service was interrupted for non-payment on June 23, As a courtesy, a $credit was applied to your account on June 22, Your service was restarted on June 23, 2016, when the remaining balance of $was paid When I spoke with you by phone today, I advised you that we are unable to confirm the reason your check payments were declinedPlease contact your bank for additional information Additionally, you expressed dissatisfaction with our Customer Service Department while you were attempting to resolve your concernsWe appreciate that you brought this matter to our attention so we may address it internally with the appropriate personnel If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday-Friday, 6:am – 3:pm MDT [redacted]
Complaint: [redacted] I am rejecting this response because: This is not what I was toldI would like to hear the call between the manager and myself Sincerely, [redacted] ***
March 4, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Mr [redacted] : On March 4, 2016, we received your complaint, dated March 4, 2016, filed with the Revdex.com You expressed further concern with the promotional offers that you receivedYou also requested that your service be canceled and that no further charges are applied As previously advised, the offers that you received were special offers for existing customers As you requested, your service was disconnected on March 1, A refund of $was applied to your credit card account on the same day for your overpaymentBoxes for the return of the equipment were shipped to your homePlease allow five days for deliveryNo additional charges will apply pending the return of the equipment If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday-Friday, 6:am – 3:pm MDT (720) 514- cc: Denver / Boulder Revdex.com [redacted] [redacted] ** [redacted] [redacted] *** Tell us why here
Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] ***
January 26, Mrand Mrs [redacted] and [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Mrand Mrs***: On January 26, 2016, we received your complaint, dated January 26, 2016, filed with the Revdex.com You expressed concern with ongoing technical issues with your Hopper receiverAlthough it has been replaced several times, the technical issues continueYou requested that these issues be corrected, and a credit for two months of service When I spoke with you by telephone today, I scheduled a free technician visit for Wednesday, January 27, 2016, between the hours of 12:pm and 5:pm MSTYou were also provided two months of programming credits If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT [redacted] Tell us why here
March 5, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Ms [redacted] : On February 23, 2018, we received your complaint, dated February 22, 2018, filed with the Revdex.com You maintain that a technician ran over and killed your dog and you said the technician did not report this to you when it happened On behalf of DISH Network, please accept my sincere condolences for your loss Your concerns were addressed internally and your term commitment was waived I apologize for any inconvenience you may have experienced If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, Christina A [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday – Friday, 6:am to 2:pm MST (720) 514- cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO [redacted] ***
I need a box sent to my house to return your equipment! I had dirctv come up and set me up with service because you company can't fix my serviceAnd when they where out they informed on how everything should have been set up and line buried since it wasn't on the roof and that when the satellite on the roof it a little better reception! Directv took hour to set up my house unlike Mitch who took hour!and I got my bill with none of the credit giving again bad service! And if my bill is not credit to zero I will fill a small claim again you! Which will cost you more in attorney fee then to credit me for the bad service! Send me a box so you can have the junk equipment back! Thanks also I had dirctv in for hour and had a sever weather during that time April with pea size hail and didn't lose my service what does that say about your company! Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]
July 7, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms [redacted] : On June 29, 2016, we received your complaint, dated June 27, 2016, filed with the Revdex.com My attempts to reach you by phone on July 1, and 7, 2016, have been unsuccessful; however, I was able to leave a voice message on each attempt You said that damage was done to your home during your installation and you are requesting to be reimbursed $2, I forwarded a copy of your complaint to our Corporate Field Resolutions team and I requested that your claim manager contact youIf you have any questions regarding your claim, please contact Ms [redacted] at [redacted] , ext*** If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT
December 21, Mrs [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Mrs [redacted] : On December 12, 2017, we received your complaint, dated December 11, 2017, filed with the Revdex.com You said that the early termination fee was disclosed to you incorrectly and you only received video service, even though your order was for both video and internet serviceYou requested that the early termination fee be waived and to receive a refund for the $debited from your credit card account When we spoke today, I informed you that your order was placed by an independent retailer, [redacted] ***DISH Network only received the order for your video serviceWe apologize for this and the issue will be addressed You confirmed that the payment of $was made to [redacted] ***--not DISH Network--and you are working with your financial institution to reverse the payment Although your early termination fee is valid, I made an exception and waived itWe thank you for your business and we are disappointed to lose you as a member of the DISH Network family If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, Gabriel R [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 9:00AM to 5:30PM MST Monday - Friday (720) 514- cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO [redacted] ***
December 28, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Ms***: On December 21, 2017, we received your complaint, dated December 20, 2017, filed with the Revdex.com You disputed the $early termination fee applied to your DISH Network account You claimed that a DISH Network agent added a 24-month commitment without your authorization When we spoke, I advised you that our agents do not receive a commission if you agree to a 24-month price lock promotion Our records indicate that you agreed to the terms of our Renewal Offer promotion on March 1, 2017, through your myDISH.com online account You received a reduced monthly rate and price lock since that time While our records indicate that you agreed to the terms of the Renewal Offer, and while you received the benefit of that offer, I made an exception and waived the $early termination fee as a courtesy If there are further questions or concerns about this issue, please feel free to contact me at ( [redacted] Sincerely, Dave S [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri (720) 514- cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO [redacted] ***
March 11, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms [redacted] : On March 8, 2016, we received your complaint, dated March 7, 2016, filed with the Revdex.com My attempts to reach you by phone on March 9, and 11, 2016, have been unsuccessful; however, I was able to leave a voice message on each attempt You want an explanation as to why you have two accountsYou also questioned why your services were disconnected without notice Although you have two accounts, only one is activeThe first account was your bundled account; however, once you cancelled your service with Windstream and continued with our service, your bundled account was closed and you were given a new direct account A review of your account reveals that your service was disconnected on February 2, 2016, as you disputed a $payment taken on October 26, 2015, for the internet activation feeAnytime we receive a payment dispute, it is DISH Network’s policy to disconnect the account as the necessary payment to maintain service has not been madeWe consider the internet activation fee to be a valid charge If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT [redacted]
March 8, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms [redacted] : On March 1, 2016, we received your complaint, dated February 29, 2016, filed with the Revdex.com You said that when you placed your order, you agreed to television and internet serviceHowever, you didn’t receive the internet service, and you decided to disconnect your DISH Network accountYou are disputing the early termination fee When we spoke by phone today, I advised you that our records reflect that you placed your order for our service through PlanetDish.com (888-957-3474)They provided us with a copy of your sales call recordingWe found that they set you up with EarthLink for internet serviceI also confirmed that they do service your areaTherefore, we consider the balance of $to be accurateHowever, in the interest of customer service, I offered to reduce the balance to $You agreed to my resolution and made the $payment via credit card (authorization number [redacted] )Your DISH Network account now has a zero balance If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT [redacted] cc: Denver / Boulder Revdex.com [redacted] [redacted] ** [redacted] [redacted] ***
December 7, Dear Mr [redacted] : On December 5, 2016, we received your complaint, dated December 3, 2016, filed with the Revdex.com You stated that you recently purchased DISH Network TV and dishNET internet servicesYou indicated that you were misquoted your monthly price and you were misinformed about your internet speedAdditionally, you experienced a delay in the service installationYou requested that your early termination fee be waived so you can disconnect your service without penalty I reviewed your recorded sales callThe final price that you were quoted was $Your first bill includes a wireless network setup fee and the second bill reflects the addition of the News PackThe internet speed was quoted as 10/GB--not 50/GBThe original appointment time was lost when your call disconnected before the order was completed When we spoke on December 5, 2016, I agreed to waive your early termination fee because your signature was not captured electronically on your contractYou accepted this resolution and your account was disconnected If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI ###-###-####
Initial Business Response / [redacted] (1000, 4, 2015/12/04) */ December 2, Ms [redacted] , [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms [redacted] : On November 24, 2015, we received your complaint, dated November 23, 2015, filed with the Revdex.com You disputed the shipping fees and tax applied to your DISH Network account I emailed you on November 30, 2015, and December 2, 2015, requesting more information as I am unable to locate the DISH Network account to which you refer Please contact me with your phone or account number so that I may assist with this issue If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 6:am - 2:pm (MDT), Mon-Fri (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com [redacted] XXXXX [redacted] ***
March 20, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Mr [redacted] : On March 8, 2018, we received your complaint, dated March 7, 2018, filed with the Revdex.com You disputed the $purchased receiver and $shipping fee applied to your DISH Network account You requested a refund and for your account to be disconnected I attempted to reach you at ( [redacted] on March 15, and 20, 2018, and I left three voicemails I also emailed you at [redacted] In my last message, I informed you that I waived both of the fees I reviewed your February 8, 2018, call and found that the agent was having issues with our system at the time, which may have caused the fees to be applied without his knowledgeI also advised you to contact us at (800) 333-to disconnect your account and I reminded you that your account is currently under a 24-month commitment until March 30, We sincerely regret any inconvenience this issue may have caused If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, Dave S [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri (720) 514- cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO [redacted] ***