January 20, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Mr [redacted] : On January 15, 2016, we received your complaint, dated January 14, 2016, filed with the Revdex.com Although I received your voicemail, my attempts to contact you by phone at [redacted] on January 15, and 19, 2016, were unsuccessful; however, I left three messages You maintain that you disconnected your service because you experienced technical issues with your Joey receivers for the past three yearsYou requested a three-month refundYou also disputed the box return fee Our records do not show that any technical issues with the Joey receiver were reported until November 30, A technician visit was completed on December 5, 2015, to address the issueYou contacted us again on December 6, 2015, and a second technician visit was scheduledThis technician visit was canceled through your online DISH Network account Your service was canceled on January 13, DISH Network provides boxes for the return of the leased equipmentA $box return fee was applied to your account for the use of our shipping label Although we are unable to honor your three-month refund request, I made an exception and applied a credit for one and a half months of serviceI also reversed the $box return feeA total refund of $was submitted to your credit card accountPlease allow three to five business days for processing If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday-Friday, 6:am – 3:pm MDT [redacted] *
Initial Business Response / [redacted] (1000, 5, 2015/09/17) */ September 8, Mr [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Mr [redacted] : On September 1, 2015, we received your correspondence, dated July 31, 2015, filed with the Revdex.com You stated that you have made several unsuccessful attempts to disconnect your DISH Network serviceYou were told that your account was finally disconnected, but you received a bill on August 20, 2015, that indicated that you owed $You requested that this be resolved My three attempts to contact you at (XXX) XXX-XXXX and (XXX) XXX-XXXX on September 3, and 8, 2015, were unsuccessfulHowever, I was able to leave a message and my contact informationI also sent an email to [redacted] @gmail.com (copy enclosed), but I have not received a response To address your concerns, I have disconnected your account and resolved the account balanceA refund of $was issued today If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 2:pm to11:pm MDT, MON-FRI (XXX) XXX-XXXX Enclosure cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] ***
Initial Business Response / [redacted] (1000, 4, 2015/05/15) */ May 11, Mr [redacted] and Ms [redacted] E [redacted] , [redacted] Re: Revdex.com Complaint # [redacted] - [redacted] Dear Mr [redacted] and Ms***: On May 8, 2015, we received your correspondence, dated May 7, 2015, filed with the Revdex.com You said that DISH Network collected a payment of $without authorization and you requested a refund Our records show that you participated in the HD For Life promotion with a 24-month commitmentSince your service was disconnected prior to the promotion fulfillment date, an early termination fee of $was applied to your accountUnder this promotion you authorized DISH Network to access your qualifying credit card account for the early termination fee When we spoke today, I informed you that the payment of $was collected for the early termination feeI reversed the fee and submitted a refund for $Please allow five business days for processingYou accepted this resolution We regret any inconvenience you may have experienced If there are further questions or concerns about this issue, please feel free to contact me at (***) ***-*** Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday - Friday, 6:am to 2:pm MST (***) ***- [redacted] cc: Denver / Boulder Revdex.com Cherokee St Denver, CO [redacted] ***
August 14, [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear [redacted] : On August 7, 2017, we received your complaint, dated August 5, 2017, filed with the Revdex.com You expressed concern with the balance on your DISH Network accountYou maintain that you contacted us the same day your service was installed because you were unhappy with the picture qualityYou also stated that you were told you could cancel without penaltyYou would like the balance removed from your account Your DISH Network service was initiated on March 11, 2017, with a 24-month commitment When you contacted us on March 12, 2017, regarding your concerns with your picture, our agent offered to upgrade your equipmentThe upgrade was completed on March 13, Your service was disconnected on April 13, Since your term commitment was not fulfilled, an early termination fee of $was applied to your account On April 21, 2017, we received a payment of $This reduced your balance to $ When I spoke with you by phone on August 9, 2017, I advised you that I made an exception and reversed the balance on your account, leaving a zero balance We appreciate that you brought your customer service and installation concerns to our attention so we may address them internally with the appropriate personnel If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] [redacted] [redacted] [redacted] [redacted] ** [redacted] [redacted] ***
January 4, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Ms [redacted] : On January 2, 2018, we received your correspondence, dated December 29, 2017, filed with the Revdex.com You requested that the satellite dish and pole mount be removed from your property When we spoke on January 3, 2017, I informed you that I was unable to locate the account you described with the information you providedI explained that the satellite dish may be from another service providerYou said that you will research this further If there are further questions or concerns about this issue, please feel free to contact me at ( [redacted] Sincerely, Christina A [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday – Friday, 6:am to 2:pm MST (720) 514- cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO [redacted] ***
December 21, Mrs [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Mrs [redacted] : On December 15, 2017, we received your complaint, dated December 14, 2017, filed with the Revdex.com My attempts to contact you by phone at [redacted] on December 18, and 20, 2017, were unsuccessful; however, I left three messagesI also sent an email to [redacted] You maintain that you did not receive a billing statement showing the Pay-Per-View (PPV) movies that you orderedYou also expressed dissatisfaction with the customer service you received while you were attempting to resolve your concerns Please be advised that all DISH Network charges are reflected on your billing statements Our records show that two PPVs were ordered on December 2, Although we received a manual payment of $to cover the balance due for your November 25, 2017, billing statement, a payment of $was automatically debited on December 11, 2017, for the remaining amount due of $for the PPV charges As your billing statements generate on the 25th of each month, the PPV charges, along with the payment, will be reflected on the billing statement that generates on December 25, We appreciate that you brought your customer service concerns to our attention so we may address them internally with the appropriate personnel If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, Ana V [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday-Friday, 6:am – 3:pm MDT [redacted] cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO [redacted] ***
Initial Business Response / [redacted] (1000, 4, 2015/12/01) */ November 25, Mr [redacted] NY XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Mr [redacted] : On November 17, 2015, we received your correspondence, dated November 16, 2015, filed with the Revdex.com You state that you recently added dishNET internet to your servicesYou were billed a $wireless network sfee that you claim was not disclosed to youYou requested that the charge be reversed My three attempts to contact you at (XXX) XXX-XXXX on November 23, and 25, 2015, were unsuccessfulHowever, I was able to leave a message and my contact informationI also sent an email to you at [redacted] @gmail.com (copy enclosed), but I have not received a response A $credit was applied towards the $fee on October 13, As a courtesy, I applied a $credit to your account on November 23, 2015, to resolve the remaining balance for the fee If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 2:pm to11:pm MDT, MON-FRI (XXX) XXX-XXXX Enclosure cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] ***
January 16, Dear Mrs***: On January 11, 2017, we received your complaint, dated January 10, 2017, filed with the Revdex.com My attempts to contact you by phone at ###-###-#### on January 11, and 13, 2017, were unsuccessful; however, I left three messages You maintain that you were not provided with the monthly credit promised for the referral of a new customer In order for you to qualify for the monthly referral credit, the referred account must be activated with a referral certificate associated to your DISH Network accountWe do not show that one of your referral certificates was recently used to establish serviceNevertheless, I made an exception and I applied a monthly credit of $to your account for the next ten months If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday-Friday, 6:am – 3:pm MDT ###-###-####
Initial Business Response / [redacted] (1000, 5, 2015/06/18) */ June 17, Mr [redacted] ** ***, [redacted] Re: Revdex.com Complaint # [redacted] Dear Mr***: On June 16, 2015, we received your correspondence, dated June 15, 2015, filed with the RevDex.com You indicated that you experienced technical issues related to streaming Sling International programmingYou requested a refund of $for one month of service A refund for $has been issued**ease allow seven to ten business days to receive the refund If there are further questions or concerns about this issue, please feel free to contact me at (***) ***-*** Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 2:pm to11:pm MDT, MON-FRI (***) ***- [redacted] cc: Denver / Boulder Revdex.com Cherokee St Denver, CO [redacted] Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/06/22) */ (The consumer indicated he/she ACCEPTED the response from the business.)
March 25, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms [redacted] : On March 22, 2016, we received your complaint, dated March 21, 2016, filed with the Revdex.com You said that when you canceled your DISH Network service, you had a zero balanceYou disputed the collection attempts and you requested a refund When we spoke today, I advised you that the balance of $is for service rendered by dishNET Wireline Nevertheless, I removed the balance from your accountAs of March 22, 2016, your DISH Network account is at a zero balance A refund of $was applied to your credit card account ending in on March 24, This information will be updated with the credit bureaus; please allow eight weeks for processing If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday – Friday, 6:am to 2:pm MST [redacted]
January 21, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Mr***: On January 13, 2016, we received your complaint, dated January 12, 2016, filed with the Revdex.com You said that you were promised a $gift card and Netflix free for a year, but you did not receive either I attempted to reach you at [redacted] on January 19, and 21, 2016, and I left three voicemails In my last message, I advised you that I added the Netflix offer to your account and an email with instructions on how to redeem the offer was sent to you on January 19, As I explained, I requested to have a $gift card be sent to you; however, as the offer was made by an independent retailer rather than DISH Network directly, we are unable to provide you with a gift card As such I applied a one-time $credit to your account We sincerely regret any inconvenience this issue may have caused If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThere seems to be no other way to respondIt is true that dish sent me emails regarding the services, however I was not informedMany items were left out, when I spoke with the repThe verbal agreement was completeI didn't think I had any other recourseThe TV service was constantly repetitiveI called dish numerous timesI was miss-informed, to the point of exhaustionI had to accept the offerNo other choice was givenThis experience was extremely frustratingI appreciate the help provided by the Revdex.com Sincerely, [redacted]
March 14, [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Ms [redacted] : On March 10, 2017, we received your complaint, dated March 9, 2017, filed with the Revdex.com You said that when you moved your service to your new home, you only had three out of the four leased receivers installedYou said that you have been billed for this 4th receiver since June You requested that we provide you with a credit for the time you paid for the extra receiver when it wasn’t in use When we spoke, I confirmed that the technician installed three receivers in your home in June I informed you that our records reflect that you did not contact us to disable the receiver that was not installedI advised you that customers are responsible for reporting billing errors in a timely fashionI offered you a one-time courtesy credit of $112.00, which you accepted If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] cc: [redacted] [redacted] [redacted] ** [redacted] [redacted] ***
May 31, [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear [redacted] : On May 25, 2017, we received your correspondence, dated May 24, 2017, filed with the Revdex.com I attempted to reach you at [redacted] on May 25, 30, and 31, I left three voice messages You maintain you were not provided credit for the return of the leased equipment and you are owed a refund of $ A review of your account reveals that your service was disconnected due to nonpayment on April 12, You were billed a total of $for the unreturned leased equipmentOn May 16, 2017, one Hopper and two Joey receivers were removed from the account and a credit of $was applied, leaving a balance of $ On May 24, 2017, the remaining $Joey fee was removed, leaving a balance of $for service renderedAlthough the balance is valid, an exception was made and the programming fees were removed from your accountYour refund request cannot be honored I regret that your experience did not meet your expectations If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] [redacted] [redacted] [redacted] [redacted] ** [redacted] [redacted] ***
January 7, 2016Mr [redacted] ***Las Vegas, NV ***Re: Revdex.com Complaint # [redacted] [redacted] Dear Mr [redacted] :On January 4, 2016, we received your correspondence, dated December 31, 2015, filed with the Revdex.com.You stated that you recently disconnected your DISH Network account as you were displeased with the cost of serviceYou have since received notification that you were under a contractual commitment and that you will be charged a $early termination feeYou disagree that you were under a contract and would like the matter resolvedOur records indicate that this issue was addressed by [redacted] , a DISH Network Dispute Resolution Specialist, on December 30, She was unable to locate a contract and waived your early termination fee and return shipping chargesYou accepted this resolutionIf there are further questions or concerns about this issue, please feel free to contact me at [redacted] .Sincerely, [redacted] Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: 2:pm to11:pm MDT, MON-FRI [redacted] cc: Denver / Boulder Revdex.com Cherokee St Denver, CO [redacted] ***
March 22, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Mr [redacted] : On March 22, 2016, we received your complaint, dated March 18, 2016, filed with the Revdex.com You indicated that when you established your DISH Network service you agreed to receive the lowest package that we offered, but you received a higher package and when you attempted to reduce it, it was not honoredAs a result, you disconnected both your internet and TV services and you disputed the early termination feesYou also expressed concern with the automatic payments and you requested that your account be removed from collections Your account was activated with our mid-level programming package, the America’s Top 200, and a new customer introductory monthly credit of $for monthsYou received eleven of the creditsWe have no record of a request to reduce the packageA review of your account reveals that on May 12, 2015, we offered to downgrade your service, but you declined the offer When I spoke with you by telephone today, I informed you that as an exception, I removed the $early termination fee for your TV service and the $early termination fee for the internet serviceThere is no balance on your account Authorization to automatically debit your debit/credit card for the early termination fee and/or unreturned equipment fees, is provided in the 24-month commitmentsEnclosed are copies for your review I notified collections to update their records If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT [redacted] Enclosure cc: Denver / Boulder Revdex.com [redacted] [redacted] ** [redacted] [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/09/25) */ September 10, Mr [redacted] PO Box XXXXXX Clermont, FL XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Mr***: On September 4, 2015, we received your correspondence, dated September 3, 2015, filed with the Revdex.com You said you sold your home at XXXXX [redacted] Lane, [redacted] FL XXXXXYou maintain your service was to be canceled on June 29, 2015, and you agreed to pay $You disputed the balance due for unreturned equipment and said you are unable to return it I attempted to reach you at (XXX) XXX-XXXX on September 4, and 9, I left three voice messagesAlthough you returned my call, we were unable to speak directly A review of your account shows that your service was disconnected on June 1, 2015, due to nonpaymentThe payment of $covered service rendered through the disconnection dateWe sent an email notification regarding the equipment return to you at [redacted] @coldwellbanker.com on July 4, We attempted to deliver a return box with a label to the service address on July 6, The return box was returned by UPS as undeliverable on July 21, You participated in the DISH'n It Up lease equipment upgrade with an HD DVR Duo receiverUnder this promotion, the customer agrees to return the leased equipment to DISH NetworkBecause the equipment was not returned to DISH Network, you were billed $plus taxI regret any confusion Since you maintain you are unable to return the leased equipment, I made an exception and reversed $from your accountWe ask that the remaining balance of $be paid for the equipment If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday - Friday, 6:am to 2:pm MST (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) Most customers never know what's in those agreements As was stated in the response, I never received the box to return the equipment I believe that Dish should comply with agreed final payment that I made in good faith Final Business Response / [redacted] (4000, 9, 2015/10/05) */ September 29, Mr [redacted] PO Box XXXXXX [redacted] FL XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Mr***: On September 29, 2015, we received your rebuttal, dated September 28, 2015, filed with the Revdex.com You expressed concern with the contents of our customer agreementsYou requested that DISH Network remove the balance for the unreturned equipment Please note that all DISH Network agreements are available for our customers to review online at www.dish.com The payment of $was for service rendered onlyWe sent an email notification advising you of the equipment return to [redacted] @coldwellbanker.com on July 4, 2015, and the return box with label were returned as undeliverable to your physical address When we spoke today, I advised you that I previously made an exception and reversed half of the unreturned equipment fees from your account, as you said you no longer have the equipment to returnWe ask that the balance of $be paid If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday - Friday, 6:am to 2:pm MST (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] ***
October 24, Dear Mr [redacted] : On October 13, 2016, we received your complaint, dated October 10, 2016, filed with the Revdex.com You stated that you contacted DISH Network regarding the final balance owed on your disconnected accountYou were quoted a final balance of $You were then billed a balance of $Your attempts to resolve the matter were unsuccessful and the customer service that you encountered did not meet your expectationsYou would like the $balance honoredMy three attempts to contact you at ###-###-#### and ###-###-#### on October 13, and 18, 2016, were unsuccessfulHowever, I was able to leave a message and my contact information at ###-###-####I also sent emails to you at [redacted] @gmail.com and [redacted] @yahoo.com (enclosed), but I have not received a response A credit adjustment was applied to your account reducing the balance owed to $A new bill will generate on October 19, If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI ###-###-#### Enclosure
[redacted] ** [redacted] *** [redacted] [redacted] Dear Ms [redacted] : On January 15, 2016, we received your complaint, dated January 13, 2016, filed with the Revdex.comYou indicated that you do not accept our response or the information we providedYou also mentioned your dissatisfaction with the customer service you receivedThe information that was provided to you was from our records and included activity on your account and a review of phone calls placed to DISH NetworkYour current balance due is $which includes $plus tax for unreturned equipment feesReturn boxes were delivered to your address on December 29, 2015, at 3:pm under UPS tracking number 1Z40388F [redacted] Once the receivers and remotes are received by us, these fees will be removedPlease keep the return tracking numbers for your recordsWe encourage you to return the equipment in a timely manner to avoid automatic charges to your credit/debit cardAuthorization to automatically debit your debit/credit card is provided in the Digital Home Advantage agreement (copy enclosed)I apologize that the customer service you received did not meet your expectationsIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT ###-###-#### [redacted] [redacted] [redacted] [redacted] ** [redacted] [redacted]
Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] This was dated 3/25/2016T and haven't heard from them sinceThey stated that the and dollar fee caused the fees and that was not what I stated It was a payment for that they kept running thru my bank that caused the fees They ran the payment times and on two separate arate occasions they tried running it twice for a double paymentI had already made a payment with another source but they just kept running it through my bank When I called them they stated that it was not them and that my bank was doing it Untrue
January 20, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Mr [redacted] : On January 15, 2016, we received your complaint, dated January 14, 2016, filed with the Revdex.com Although I received your voicemail, my attempts to contact you by phone at [redacted] on January 15, and 19, 2016, were unsuccessful; however, I left three messages You maintain that you disconnected your service because you experienced technical issues with your Joey receivers for the past three yearsYou requested a three-month refundYou also disputed the box return fee Our records do not show that any technical issues with the Joey receiver were reported until November 30, A technician visit was completed on December 5, 2015, to address the issueYou contacted us again on December 6, 2015, and a second technician visit was scheduledThis technician visit was canceled through your online DISH Network account Your service was canceled on January 13, DISH Network provides boxes for the return of the leased equipmentA $box return fee was applied to your account for the use of our shipping label Although we are unable to honor your three-month refund request, I made an exception and applied a credit for one and a half months of serviceI also reversed the $box return feeA total refund of $was submitted to your credit card accountPlease allow three to five business days for processing If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday-Friday, 6:am – 3:pm MDT [redacted] *
Initial Business Response / [redacted] (1000, 5, 2015/09/17) */ September 8, Mr [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Mr [redacted] : On September 1, 2015, we received your correspondence, dated July 31, 2015, filed with the Revdex.com You stated that you have made several unsuccessful attempts to disconnect your DISH Network serviceYou were told that your account was finally disconnected, but you received a bill on August 20, 2015, that indicated that you owed $You requested that this be resolved My three attempts to contact you at (XXX) XXX-XXXX and (XXX) XXX-XXXX on September 3, and 8, 2015, were unsuccessfulHowever, I was able to leave a message and my contact informationI also sent an email to [redacted] @gmail.com (copy enclosed), but I have not received a response To address your concerns, I have disconnected your account and resolved the account balanceA refund of $was issued today If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 2:pm to11:pm MDT, MON-FRI (XXX) XXX-XXXX Enclosure cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] ***
Initial Business Response / [redacted] (1000, 4, 2015/05/15) */ May 11, Mr [redacted] and Ms [redacted] E [redacted] , [redacted] Re: Revdex.com Complaint # [redacted] - [redacted] Dear Mr [redacted] and Ms***: On May 8, 2015, we received your correspondence, dated May 7, 2015, filed with the Revdex.com You said that DISH Network collected a payment of $without authorization and you requested a refund Our records show that you participated in the HD For Life promotion with a 24-month commitmentSince your service was disconnected prior to the promotion fulfillment date, an early termination fee of $was applied to your accountUnder this promotion you authorized DISH Network to access your qualifying credit card account for the early termination fee When we spoke today, I informed you that the payment of $was collected for the early termination feeI reversed the fee and submitted a refund for $Please allow five business days for processingYou accepted this resolution We regret any inconvenience you may have experienced If there are further questions or concerns about this issue, please feel free to contact me at (***) ***-*** Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday - Friday, 6:am to 2:pm MST (***) ***- [redacted] cc: Denver / Boulder Revdex.com Cherokee St Denver, CO [redacted] ***
August 14, [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear [redacted] : On August 7, 2017, we received your complaint, dated August 5, 2017, filed with the Revdex.com You expressed concern with the balance on your DISH Network accountYou maintain that you contacted us the same day your service was installed because you were unhappy with the picture qualityYou also stated that you were told you could cancel without penaltyYou would like the balance removed from your account Your DISH Network service was initiated on March 11, 2017, with a 24-month commitment When you contacted us on March 12, 2017, regarding your concerns with your picture, our agent offered to upgrade your equipmentThe upgrade was completed on March 13, Your service was disconnected on April 13, Since your term commitment was not fulfilled, an early termination fee of $was applied to your account On April 21, 2017, we received a payment of $This reduced your balance to $ When I spoke with you by phone on August 9, 2017, I advised you that I made an exception and reversed the balance on your account, leaving a zero balance We appreciate that you brought your customer service and installation concerns to our attention so we may address them internally with the appropriate personnel If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] [redacted] [redacted] [redacted] [redacted] ** [redacted] [redacted] ***
January 4, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Ms [redacted] : On January 2, 2018, we received your correspondence, dated December 29, 2017, filed with the Revdex.com You requested that the satellite dish and pole mount be removed from your property When we spoke on January 3, 2017, I informed you that I was unable to locate the account you described with the information you providedI explained that the satellite dish may be from another service providerYou said that you will research this further If there are further questions or concerns about this issue, please feel free to contact me at ( [redacted] Sincerely, Christina A [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday – Friday, 6:am to 2:pm MST (720) 514- cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO [redacted] ***
December 21, Mrs [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Mrs [redacted] : On December 15, 2017, we received your complaint, dated December 14, 2017, filed with the Revdex.com My attempts to contact you by phone at [redacted] on December 18, and 20, 2017, were unsuccessful; however, I left three messagesI also sent an email to [redacted] You maintain that you did not receive a billing statement showing the Pay-Per-View (PPV) movies that you orderedYou also expressed dissatisfaction with the customer service you received while you were attempting to resolve your concerns Please be advised that all DISH Network charges are reflected on your billing statements Our records show that two PPVs were ordered on December 2, Although we received a manual payment of $to cover the balance due for your November 25, 2017, billing statement, a payment of $was automatically debited on December 11, 2017, for the remaining amount due of $for the PPV charges As your billing statements generate on the 25th of each month, the PPV charges, along with the payment, will be reflected on the billing statement that generates on December 25, We appreciate that you brought your customer service concerns to our attention so we may address them internally with the appropriate personnel If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, Ana V [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday-Friday, 6:am – 3:pm MDT [redacted] cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO [redacted] ***
Initial Business Response / [redacted] (1000, 4, 2015/12/01) */ November 25, Mr [redacted] NY XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Mr [redacted] : On November 17, 2015, we received your correspondence, dated November 16, 2015, filed with the Revdex.com You state that you recently added dishNET internet to your servicesYou were billed a $wireless network sfee that you claim was not disclosed to youYou requested that the charge be reversed My three attempts to contact you at (XXX) XXX-XXXX on November 23, and 25, 2015, were unsuccessfulHowever, I was able to leave a message and my contact informationI also sent an email to you at [redacted] @gmail.com (copy enclosed), but I have not received a response A $credit was applied towards the $fee on October 13, As a courtesy, I applied a $credit to your account on November 23, 2015, to resolve the remaining balance for the fee If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 2:pm to11:pm MDT, MON-FRI (XXX) XXX-XXXX Enclosure cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] ***
January 16, Dear Mrs***: On January 11, 2017, we received your complaint, dated January 10, 2017, filed with the Revdex.com My attempts to contact you by phone at ###-###-#### on January 11, and 13, 2017, were unsuccessful; however, I left three messages You maintain that you were not provided with the monthly credit promised for the referral of a new customer In order for you to qualify for the monthly referral credit, the referred account must be activated with a referral certificate associated to your DISH Network accountWe do not show that one of your referral certificates was recently used to establish serviceNevertheless, I made an exception and I applied a monthly credit of $to your account for the next ten months If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday-Friday, 6:am – 3:pm MDT ###-###-####
Initial Business Response / [redacted] (1000, 5, 2015/06/18) */ June 17, Mr [redacted] ** ***, [redacted] Re: Revdex.com Complaint # [redacted] Dear Mr***: On June 16, 2015, we received your correspondence, dated June 15, 2015, filed with the RevDex.com You indicated that you experienced technical issues related to streaming Sling International programmingYou requested a refund of $for one month of service A refund for $has been issued**ease allow seven to ten business days to receive the refund If there are further questions or concerns about this issue, please feel free to contact me at (***) ***-*** Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 2:pm to11:pm MDT, MON-FRI (***) ***- [redacted] cc: Denver / Boulder Revdex.com Cherokee St Denver, CO [redacted] Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/06/22) */ (The consumer indicated he/she ACCEPTED the response from the business.)
March 25, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms [redacted] : On March 22, 2016, we received your complaint, dated March 21, 2016, filed with the Revdex.com You said that when you canceled your DISH Network service, you had a zero balanceYou disputed the collection attempts and you requested a refund When we spoke today, I advised you that the balance of $is for service rendered by dishNET Wireline Nevertheless, I removed the balance from your accountAs of March 22, 2016, your DISH Network account is at a zero balance A refund of $was applied to your credit card account ending in on March 24, This information will be updated with the credit bureaus; please allow eight weeks for processing If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday – Friday, 6:am to 2:pm MST [redacted]
January 21, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Mr***: On January 13, 2016, we received your complaint, dated January 12, 2016, filed with the Revdex.com You said that you were promised a $gift card and Netflix free for a year, but you did not receive either I attempted to reach you at [redacted] on January 19, and 21, 2016, and I left three voicemails In my last message, I advised you that I added the Netflix offer to your account and an email with instructions on how to redeem the offer was sent to you on January 19, As I explained, I requested to have a $gift card be sent to you; however, as the offer was made by an independent retailer rather than DISH Network directly, we are unable to provide you with a gift card As such I applied a one-time $credit to your account We sincerely regret any inconvenience this issue may have caused If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThere seems to be no other way to respondIt is true that dish sent me emails regarding the services, however I was not informedMany items were left out, when I spoke with the repThe verbal agreement was completeI didn't think I had any other recourseThe TV service was constantly repetitiveI called dish numerous timesI was miss-informed, to the point of exhaustionI had to accept the offerNo other choice was givenThis experience was extremely frustratingI appreciate the help provided by the Revdex.com Sincerely, [redacted]
March 14, [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Ms [redacted] : On March 10, 2017, we received your complaint, dated March 9, 2017, filed with the Revdex.com You said that when you moved your service to your new home, you only had three out of the four leased receivers installedYou said that you have been billed for this 4th receiver since June You requested that we provide you with a credit for the time you paid for the extra receiver when it wasn’t in use When we spoke, I confirmed that the technician installed three receivers in your home in June I informed you that our records reflect that you did not contact us to disable the receiver that was not installedI advised you that customers are responsible for reporting billing errors in a timely fashionI offered you a one-time courtesy credit of $112.00, which you accepted If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] cc: [redacted] [redacted] [redacted] ** [redacted] [redacted] ***
May 31, [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear [redacted] : On May 25, 2017, we received your correspondence, dated May 24, 2017, filed with the Revdex.com I attempted to reach you at [redacted] on May 25, 30, and 31, I left three voice messages You maintain you were not provided credit for the return of the leased equipment and you are owed a refund of $ A review of your account reveals that your service was disconnected due to nonpayment on April 12, You were billed a total of $for the unreturned leased equipmentOn May 16, 2017, one Hopper and two Joey receivers were removed from the account and a credit of $was applied, leaving a balance of $ On May 24, 2017, the remaining $Joey fee was removed, leaving a balance of $for service renderedAlthough the balance is valid, an exception was made and the programming fees were removed from your accountYour refund request cannot be honored I regret that your experience did not meet your expectations If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] [redacted] [redacted] [redacted] [redacted] ** [redacted] [redacted] ***
January 7, 2016Mr [redacted] ***Las Vegas, NV ***Re: Revdex.com Complaint # [redacted] [redacted] Dear Mr [redacted] :On January 4, 2016, we received your correspondence, dated December 31, 2015, filed with the Revdex.com.You stated that you recently disconnected your DISH Network account as you were displeased with the cost of serviceYou have since received notification that you were under a contractual commitment and that you will be charged a $early termination feeYou disagree that you were under a contract and would like the matter resolvedOur records indicate that this issue was addressed by [redacted] , a DISH Network Dispute Resolution Specialist, on December 30, She was unable to locate a contract and waived your early termination fee and return shipping chargesYou accepted this resolutionIf there are further questions or concerns about this issue, please feel free to contact me at [redacted] .Sincerely, [redacted] Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: 2:pm to11:pm MDT, MON-FRI [redacted] cc: Denver / Boulder Revdex.com Cherokee St Denver, CO [redacted] ***
March 22, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Mr [redacted] : On March 22, 2016, we received your complaint, dated March 18, 2016, filed with the Revdex.com You indicated that when you established your DISH Network service you agreed to receive the lowest package that we offered, but you received a higher package and when you attempted to reduce it, it was not honoredAs a result, you disconnected both your internet and TV services and you disputed the early termination feesYou also expressed concern with the automatic payments and you requested that your account be removed from collections Your account was activated with our mid-level programming package, the America’s Top 200, and a new customer introductory monthly credit of $for monthsYou received eleven of the creditsWe have no record of a request to reduce the packageA review of your account reveals that on May 12, 2015, we offered to downgrade your service, but you declined the offer When I spoke with you by telephone today, I informed you that as an exception, I removed the $early termination fee for your TV service and the $early termination fee for the internet serviceThere is no balance on your account Authorization to automatically debit your debit/credit card for the early termination fee and/or unreturned equipment fees, is provided in the 24-month commitmentsEnclosed are copies for your review I notified collections to update their records If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT [redacted] Enclosure cc: Denver / Boulder Revdex.com [redacted] [redacted] ** [redacted] [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/09/25) */ September 10, Mr [redacted] PO Box XXXXXX Clermont, FL XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Mr***: On September 4, 2015, we received your correspondence, dated September 3, 2015, filed with the Revdex.com You said you sold your home at XXXXX [redacted] Lane, [redacted] FL XXXXXYou maintain your service was to be canceled on June 29, 2015, and you agreed to pay $You disputed the balance due for unreturned equipment and said you are unable to return it I attempted to reach you at (XXX) XXX-XXXX on September 4, and 9, I left three voice messagesAlthough you returned my call, we were unable to speak directly A review of your account shows that your service was disconnected on June 1, 2015, due to nonpaymentThe payment of $covered service rendered through the disconnection dateWe sent an email notification regarding the equipment return to you at [redacted] @coldwellbanker.com on July 4, We attempted to deliver a return box with a label to the service address on July 6, The return box was returned by UPS as undeliverable on July 21, You participated in the DISH'n It Up lease equipment upgrade with an HD DVR Duo receiverUnder this promotion, the customer agrees to return the leased equipment to DISH NetworkBecause the equipment was not returned to DISH Network, you were billed $plus taxI regret any confusion Since you maintain you are unable to return the leased equipment, I made an exception and reversed $from your accountWe ask that the remaining balance of $be paid for the equipment If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday - Friday, 6:am to 2:pm MST (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) Most customers never know what's in those agreements As was stated in the response, I never received the box to return the equipment I believe that Dish should comply with agreed final payment that I made in good faith Final Business Response / [redacted] (4000, 9, 2015/10/05) */ September 29, Mr [redacted] PO Box XXXXXX [redacted] FL XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Mr***: On September 29, 2015, we received your rebuttal, dated September 28, 2015, filed with the Revdex.com You expressed concern with the contents of our customer agreementsYou requested that DISH Network remove the balance for the unreturned equipment Please note that all DISH Network agreements are available for our customers to review online at www.dish.com The payment of $was for service rendered onlyWe sent an email notification advising you of the equipment return to [redacted] @coldwellbanker.com on July 4, 2015, and the return box with label were returned as undeliverable to your physical address When we spoke today, I advised you that I previously made an exception and reversed half of the unreturned equipment fees from your account, as you said you no longer have the equipment to returnWe ask that the balance of $be paid If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday - Friday, 6:am to 2:pm MST (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] ***
October 24, Dear Mr [redacted] : On October 13, 2016, we received your complaint, dated October 10, 2016, filed with the Revdex.com You stated that you contacted DISH Network regarding the final balance owed on your disconnected accountYou were quoted a final balance of $You were then billed a balance of $Your attempts to resolve the matter were unsuccessful and the customer service that you encountered did not meet your expectationsYou would like the $balance honoredMy three attempts to contact you at ###-###-#### and ###-###-#### on October 13, and 18, 2016, were unsuccessfulHowever, I was able to leave a message and my contact information at ###-###-####I also sent emails to you at [redacted] @gmail.com and [redacted] @yahoo.com (enclosed), but I have not received a response A credit adjustment was applied to your account reducing the balance owed to $A new bill will generate on October 19, If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI ###-###-#### Enclosure
[redacted] ** [redacted] *** [redacted] [redacted] Dear Ms [redacted] : On January 15, 2016, we received your complaint, dated January 13, 2016, filed with the Revdex.comYou indicated that you do not accept our response or the information we providedYou also mentioned your dissatisfaction with the customer service you receivedThe information that was provided to you was from our records and included activity on your account and a review of phone calls placed to DISH NetworkYour current balance due is $which includes $plus tax for unreturned equipment feesReturn boxes were delivered to your address on December 29, 2015, at 3:pm under UPS tracking number 1Z40388F [redacted] Once the receivers and remotes are received by us, these fees will be removedPlease keep the return tracking numbers for your recordsWe encourage you to return the equipment in a timely manner to avoid automatic charges to your credit/debit cardAuthorization to automatically debit your debit/credit card is provided in the Digital Home Advantage agreement (copy enclosed)I apologize that the customer service you received did not meet your expectationsIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT ###-###-#### [redacted] [redacted] [redacted] [redacted] ** [redacted] [redacted]
Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] This was dated 3/25/2016T and haven't heard from them sinceThey stated that the and dollar fee caused the fees and that was not what I stated It was a payment for that they kept running thru my bank that caused the fees They ran the payment times and on two separate arate occasions they tried running it twice for a double paymentI had already made a payment with another source but they just kept running it through my bank When I called them they stated that it was not them and that my bank was doing it Untrue