Dear Ms [redacted] : On April 26, 2016, we received your complaint, dated April 23, 2016, filed with the Revdex.comYou expressed concern with the balance of $that was reported to collections by DISH NetworkYou maintain that you canceled your service in and you paid the balance in full at the timeOur records show that your account was left with an unpaid balance of $when it was canceledIn an effort to better serve our customers, DISH Network merged all previously bundled and unbundled accounts into one billing systemAs a result, the previously unpaid balance for bundled service was transferred to the current unbundled accountWhen I spoke with you by phone on April 29, 2016, I advised you that I removed the balance, leaving your account at zeroYour account will be updated with the collection agency within hoursWe apologize for any inconvenience this issue may have causedIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday-Friday, 6:am – 3:pm MDT ###-###-####
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
July 28, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Mr [redacted] : On July 21, 2016, we received your complaint, dated July 18, 2016, filed with the Revdex.com You requested to have your early termination fees waived due to incorrect information you received during your sale When we spoke I advised you that, as I am unable to review the information that you were provided during your sale, I made an exception and waived your early termination feesWe sincerely regret any inconvenience this issue may have caused If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri
January 7, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Mr [redacted] : On January 5, 2016, we received your correspondence, dated January 4, 2016, filed with the Revdex.com You stated that when you recently purchased your DISH Network service, you were not provided information on the programming available in your selected packageAdditionally, you received the Netflix offer but you are unable to access Netflix through the receiver that you were providedYou are dissatisfied with your service and you would like your early termination fee waived so you can disconnect without penalty I reviewed your sales call and determined that all disclosures were provided When we spoke today, I informed you that a copy of your contract was unavailable; therefore, as an exception I waived your early termination feeOnce you have obtained a new service provider you agreed to contact DISH Network to complete the disconnection processYou accepted this resolution If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
May 4, [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Mr [redacted] : On May 1, 2017, we received your complaint, dated April 29, 2017, filed with the Revdex.com You indicated that you experienced signal issues and you requested to have them resolved I attempted to reach you at [redacted] on May 4, 2017, however, I received your email requesting I correspond electronically Our records indicate that we receive one technical assistance call on April 28, 2017, during which you reported that the signal issue had cleared up We received no further contact concerning this issue until I received your complaint I offered to send a technician for you free of charge You accepted and I scheduled a technician visit to resolve this issue If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] [redacted] [redacted] [redacted] [redacted] ** [redacted] [redacted] ***
October 26, 2016 Dear Ms. [redacted] : On October 13, 2016, we received your complaint, dated October 12, 2016, filed with the RevDex.com. You said that your refrigerator was damaged during the installation and you would like it to be... repaired. When we spoke, I informed you that an investigation was unable to validate your claim. Our field office has decided to deny your claim and we will be standing behind their decision. Enclosed is a copy of your denial letter. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Mon - Fri 6:00 a.m. to 2:30 p.m. MDT ###-###-####
Initial Business Response / [redacted] (1000, 4, 2015/11/20) */ November 19, [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms***: On November 16, 2015, we received your complaint, dated November 13, 2015, filed with the Revdex.com You said that your DISH Network balance was paid twice in August 2015, and you requested a credit equal to one month of chargesYou also expressed concern about the level of customer service that you received I attempted to reach you at (XXX) XXX-XXXX on November 17, and 19, 2015, and I left three voicemails As I explained in my last message, our due dates were moved up five days to bring our billing timelines more into alignment with our systemAs your due date was at the beginning of the month, your first changed due date fell during the same month your previous payment was debitedSpecifically, your bill generated on July 14, 2015, and your due date was August 3, When your due date changed, it was brought back from September 3, 2015, to August 30, While we regret any inconvenience, as your billing is correct and as you were not double-charged, we are unable to provide you with a one-month credit for this issue We strive to provide excellent service and regret that your experience was unfavorable If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 6:am - 2:pm (MDT), Mon-Fri (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com [redacted] Denver, CO XXXXX [redacted] Initial Consumer Rebuttal / [redacted] (3000, 6, 2015/11/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) I don't agree with the way that was doneWhy change a person billing cycle if it wasn't requested and if so you still don't collect two payments in one monthI have had several problems with dish and this just was the lastFirst,when I called to inquire about dish I was given informationI told the rep that I use to be with dish about years agoDoes the tv reception still goes out when it rainsShe stated that things have changed and it does notI believe that was information given to get my serviceEverytime it rained I had no service at allAfter all the problems I just decided to go back with ATT where i"m a satisfied customer and they offer more channels than dish doesAlso, on tuesday, november 24,I called to cancel my service and get boxes so I could return equipmenthe explained the charges and stated that all charges will be charged to the card you gave when you were approvedI didn't like when I ask the rep what card do they have on file its response was I don't know so I told him not to charge the card his reply was "if the card don't work you could be charge with criminal charges".Is that how you train your rep to respond to a questionFirst of all I asked the question because a couple of my cards was closed because new cards was issued with that new security chip that is on credit cards nowI have had bad experience with dish this second time around and I will not be returning ever and as for as requesting dish to anyone I don't think so Final Business Response / [redacted] (4000, 8, 2015/12/10) */ December 8, Ms [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms***: On December 4, 2015, we received your rebuttal, dated November 27, 2015, filed with the Revdex.com You maintain that you were provided incorrect information during your sale and that DISH Network changed your billing due date without your permissionYou also stated that an agent threatened you with criminal charges if your balance was not paid I reviewed your disconnection call and found no instance where the agent with whom you spoke threatened you with criminal chargesWhen you indicated that your credit cards had been changed and that the balance would not be paid, the agent advised you that your unpaid balance could be sent for collection I reviewed your sales call as well and the agent explained to you that, due to new technology, our signal is not impeded by weather as much as when you were a customer previously, but she did not advise you that you would experience zero weather-related outages Please refer to our Residential Customer Agreement or Digital Home Advantage customer agreement at www.dish.com/legal, wherein we provide for changes in billing We sincerely regret that you do not agree with our policies If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 6:am - 2:pm (MDT), Mon-Fri (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com [redacted] XXXXX [redacted] Final Consumer Response / [redacted] (4200, 10, 2015/12/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) I know what was said and doneI'm done with you guys and moved on to betterWhatever
Dear Ms***: On February 25, 2016, we received your complaint, dated February 24, 2016, filed with the Revdex.comYou said that you were provided misinformation concerning your monthly rateWhen we spoke, I advised you that a review of your chat revealed that there was some confusion concerning your promotion As DISH Network is not able to provide as substantial a discount as you are requesting, I waived the 24-month commitment associated with your accountWe sincerely regret any inconvenience this issue may have causedIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri ###-###-####
December 6, Mr [redacted] ***, ** *** Re: Mr [redacted] *** File No Issue Number: Dear Sir or Madam: On December 6, 2016, we received your rebuttal, dated December 5, 2016, regarding Mr [redacted] ***Mr [redacted] indicated that the number to which I referred in my previous response is an incorrect contact numberHe said he is being contacted at [redacted] He requested no response Based on our investigation, DISH Network has determined that we have not placed calls to telephone numbers [redacted] or [redacted] These telephone numbers have both been placed on our internal Do Not Contact list If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: Monday – Friday, 6:am to 2:pm MST [redacted] cc: [redacted] ***
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. I will however wait to see if I am billed again this month. They did not credit the full amount that they said. I will file a new complaint if I am billed again. Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: I have returned your phone calls and left you three separate emails As stated, Dish has once again not kept notes on my accountThis is not just me that this has happenedThere are numerous reports on Facebook and on the internet of Dish constantly doing thisDish has been know to release people from their contract due to this and to other issuesDish made a promise to me and HAS NOT delivered and has now lost all the information pertaining to itBetween this and the awful customer service this is yet another reason why Dish has multiple complaints and has been rated across the board as being one of the worst companies to do business withThere is zero reason why Dish can't release me from my contract especially since come March my bill will go back to being close to $a month for the absolute basic service since Dish refuses to deliver as I was promised in DecemberI can also go to another company and have Cable and Phone with more channels for less than $per month Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 10, 2015/06/15) */ June 11, [redacted] XXXXX [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Mr [redacted] On June 11, 2015, we received your correspondence, dated June 10, 2015, filed with the Revdex.com You said that your service was $per month and you expressed concern with the price increase A review of your account shows that your service was established under the Digital Home Advantage promotion with a 24-month commitmentYou received a monthly discount of $for months and a price protection credit of $for ten monthsIn addition, you received the HBO, Showtime, Starz and Cinemax channels free for three months, and the Protection Plan free for four monthsWhen the free service and discounts ended the regular program price applied You currently subscribe to the Latino Basico programming and you have an HD receiver and the Protection PlanThe monthly billing rate before tax is $ Our records reveal that a DISH MoDeal installation was completed on April 1, 2015, and a $fee was appliedAs a courtesy, a $monthly credit was applied for ten monthsI made an exception and reversed the $fee from your accountThe balance now due for service rendered is $ When we spoke today, you advised me that this was previously resolved We regret any inconvenience you may have experienced If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday - Friday, 6:am to 2:pm MST (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com [redacted] Denver, CO XXXXX [redacted] ***
Complaint: [redacted] I am rejecting this response because: I had been a customer with Dish years and only wanted them to meet local major competition pricingI knew our lake house was going on the market and our home in north [redacted] was set up with [redacted] and had been for several years so I would not knowingly agree to a binding contractIt is documented Dish has over 9,complaints with their deceptive trade practices Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response due to the fact that the "high escalation"associate from Dish who I spoke to was of no help! It took me FOUR DAYS to get a hold of this individual in spite of the fact I'd call her DURING what her voicemail states are her business hoursShe claimed none of what I said happened actually occurred during the phone call in questionI told her "I'd love to listen to that phone call along with her, as I know for a FACT what I experienced" Her response to that was simply to tell me I'd need a subpoena to do thatShe then said that the offer made to me was "no longer on the table", in spite of the fact a SUPERVISOR had offered at least a $discountSo is that the response NOW, only because I filed this complaint? So now I take THAT as a form of retaliation, & I'm not okay with thatI ended the call with her telling her she was of no help, so "thanks for nothing"I'm thoroughly disappointed with this lack of service from a company which I was loyal to for so many years! Sincerely, [redacted]
March 9, [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Ms [redacted] : On March 8, 2017, we received your rebuttal, dated March 7, 2017, filed with the Revdex.com You expressed dissatisfaction with our customer service We regret that your initial experience was discouraging and we look forward to having the opportunity to provide you with excellent service in the near future If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT [redacted] cc: [redacted] [redacted] [redacted] ** [redacted] [redacted] ***
Initial Business Response / [redacted] (1000, 9, 2015/09/25) */ September 15, Ms [redacted] St Denver, CO XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms [redacted] : On September 14, 2015, we received your complaint, dated September 11, 2015, filed with the Revdex.com You maintain that the DISH Network technician did not install the equipment in the specific rooms as you requestedYou said you wanted the Hopper receiver installed in your bedroom and the [redacted] receiver in the other bedroom but when you asked for the installation to be corrected, your request was deniedYou also indicated that when your TV service was installed, your phone no longer workedYou maintain that you were told that in order for your new internet service to work with your existing phone would require the installation of a second phone line at a cost of $You requested a technician remove the satellite dish from your roof and the DISH Network equipment from your home, the early termination fee to be waived and your account reduced to a zero balance When we spoke today, I pointed out that we offered to resolve the concerns you had with the service, but you refused our offerSince we were not afforded the opportunity to address these issues, the early termination fee is valid; however, I waived the fee in the interest of reaching a resolutionYour account has been canceled and it at a zero balanceWhile we are able to dispatch a technician to remove the dish and retrieve the equipment, there is a cost of $for this serviceYou opted to have DISH Network send you boxes with prepaid labels for the returnI waived the cost associated with this option We appreciate your feedback and your concerns will be used to improve our customers' interactions with our employeesWe strive to provide excellent service and we regret that your experience was unfavorableWe thank you for your business and we are disappointed to lose you as a member of the DISH Network family If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 7:am-3:pm MST, MON-FRI (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] ***
March 14, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms [redacted] : On March 8, 2016, we received your correspondence, dated March 7, 2016, filed with the Revdex.com You expressed concern with the following: Digital Home Advantage (DHA) promotion Signed agreement Early termination fee Rescheduled technician visit Technician visit cost Refurbished equipment Billing I attempted to reach you at [redacted] on March 9, and 14, I left three voice messages Our records reveal that you established your service under the DHA promotion with a 24-month commitment on November 10, On this same date, we sent a sales confirmation email to [redacted] @hotmail.comThis email details the DHA terms and billing along with providing you a link to review the document During the installation of service the technician presents the customer with an electronic pad to sign containing the DHA agreementA copy of your signed DHA agreement was also emailed to [redacted] @hotmail.com on November 18, (the installation date)If the service is canceled prior to the promotional fulfillment date, an early termination fee will applyI enclosed a second copy of your signed DHA agreement for your records Your technician visit was completed on February 4, We have no record that you reported technical issues after this datePlease note that we use remanufactured, fully-tested equipment in DHA customer installationsThis equipment is leased, and as a result will be serviced and/or replaced in the unlikely event that technical difficulties ariseI reversed the $technician visit fee from your account DISH Network bills for service in advance; therefore, your bill reflected the premium channel cost for the fourth month of serviceYou received the HBO, Showtime, Starz and Cinemax channels free for three months starting on November 18, The premiums were removed on February 18, 2016, and a prorated credit of $was applied to your accountThis credit along with the credit of $for the technician visit will be transferred to your bundled TDS bill on March 17, I regret any confusion We appreciate your feedback and your concerns will be used to improve our customers’ interactions with our agentsWe regret any inconvenience you may have experienced If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday – Friday, 6:am to 2:pm MST [redacted] Enclosure cc: Denver / Boulder Revdex.com [redacted] [redacted] ** [redacted] [redacted] ***
Initial Business Response / [redacted] (1000, 9, 2015/06/02) */ May 29, [redacted] XXXXX-XXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Mr***: On May 20, 2015, we received your complaint, dated May 15, 2015, filed with the Revdex.com I unsuccessfully attempted to contact you at (XXX) XXX-XXXX on May 21, and 29, 2015, and I left three messages You indicated that your DISH Network service was not disconnected as you requested on April 27, Our records reveal that although you contacted us on April 27, 2015, you did not follow the proper disconnect process and the call was terminated before the disconnection process could be completedTherefore, your service remained activeThe service was then disconnected on May 19, As an exception, I reversed the charges and issued a refund for the last payment that was made ($139.12) Please return the modem and TRIA to avoid unreturned equipment fees If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday through Friday 7:am to 3:pm MDT (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] ***
Dear Ms [redacted] : On April 26, 2016, we received your complaint, dated April 23, 2016, filed with the Revdex.comYou expressed concern with the balance of $that was reported to collections by DISH NetworkYou maintain that you canceled your service in and you paid the balance in full at the timeOur records show that your account was left with an unpaid balance of $when it was canceledIn an effort to better serve our customers, DISH Network merged all previously bundled and unbundled accounts into one billing systemAs a result, the previously unpaid balance for bundled service was transferred to the current unbundled accountWhen I spoke with you by phone on April 29, 2016, I advised you that I removed the balance, leaving your account at zeroYour account will be updated with the collection agency within hoursWe apologize for any inconvenience this issue may have causedIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday-Friday, 6:am – 3:pm MDT ###-###-####
Complaint: [redacted] I am rejecting this response because:See attachment Sincerely, Ion [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
July 28, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Mr [redacted] : On July 21, 2016, we received your complaint, dated July 18, 2016, filed with the Revdex.com You requested to have your early termination fees waived due to incorrect information you received during your sale When we spoke I advised you that, as I am unable to review the information that you were provided during your sale, I made an exception and waived your early termination feesWe sincerely regret any inconvenience this issue may have caused If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri
January 7, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Mr [redacted] : On January 5, 2016, we received your correspondence, dated January 4, 2016, filed with the Revdex.com You stated that when you recently purchased your DISH Network service, you were not provided information on the programming available in your selected packageAdditionally, you received the Netflix offer but you are unable to access Netflix through the receiver that you were providedYou are dissatisfied with your service and you would like your early termination fee waived so you can disconnect without penalty I reviewed your sales call and determined that all disclosures were provided When we spoke today, I informed you that a copy of your contract was unavailable; therefore, as an exception I waived your early termination feeOnce you have obtained a new service provider you agreed to contact DISH Network to complete the disconnection processYou accepted this resolution If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
May 4, [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Mr [redacted] : On May 1, 2017, we received your complaint, dated April 29, 2017, filed with the Revdex.com You indicated that you experienced signal issues and you requested to have them resolved I attempted to reach you at [redacted] on May 4, 2017, however, I received your email requesting I correspond electronically Our records indicate that we receive one technical assistance call on April 28, 2017, during which you reported that the signal issue had cleared up We received no further contact concerning this issue until I received your complaint I offered to send a technician for you free of charge You accepted and I scheduled a technician visit to resolve this issue If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] [redacted] [redacted] [redacted] [redacted] ** [redacted] [redacted] ***
October 26, 2016 Dear Ms. [redacted] : On October 13, 2016, we received your complaint, dated October 12, 2016, filed with the RevDex.com. You said that your refrigerator was damaged during the installation and you would like it to be... repaired. When we spoke, I informed you that an investigation was unable to validate your claim. Our field office has decided to deny your claim and we will be standing behind their decision. Enclosed is a copy of your denial letter. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Mon - Fri 6:00 a.m. to 2:30 p.m. MDT ###-###-####
Initial Business Response / [redacted] (1000, 4, 2015/11/20) */ November 19, [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms***: On November 16, 2015, we received your complaint, dated November 13, 2015, filed with the Revdex.com You said that your DISH Network balance was paid twice in August 2015, and you requested a credit equal to one month of chargesYou also expressed concern about the level of customer service that you received I attempted to reach you at (XXX) XXX-XXXX on November 17, and 19, 2015, and I left three voicemails As I explained in my last message, our due dates were moved up five days to bring our billing timelines more into alignment with our systemAs your due date was at the beginning of the month, your first changed due date fell during the same month your previous payment was debitedSpecifically, your bill generated on July 14, 2015, and your due date was August 3, When your due date changed, it was brought back from September 3, 2015, to August 30, While we regret any inconvenience, as your billing is correct and as you were not double-charged, we are unable to provide you with a one-month credit for this issue We strive to provide excellent service and regret that your experience was unfavorable If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 6:am - 2:pm (MDT), Mon-Fri (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com [redacted] Denver, CO XXXXX [redacted] Initial Consumer Rebuttal / [redacted] (3000, 6, 2015/11/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) I don't agree with the way that was doneWhy change a person billing cycle if it wasn't requested and if so you still don't collect two payments in one monthI have had several problems with dish and this just was the lastFirst,when I called to inquire about dish I was given informationI told the rep that I use to be with dish about years agoDoes the tv reception still goes out when it rainsShe stated that things have changed and it does notI believe that was information given to get my serviceEverytime it rained I had no service at allAfter all the problems I just decided to go back with ATT where i"m a satisfied customer and they offer more channels than dish doesAlso, on tuesday, november 24,I called to cancel my service and get boxes so I could return equipmenthe explained the charges and stated that all charges will be charged to the card you gave when you were approvedI didn't like when I ask the rep what card do they have on file its response was I don't know so I told him not to charge the card his reply was "if the card don't work you could be charge with criminal charges".Is that how you train your rep to respond to a questionFirst of all I asked the question because a couple of my cards was closed because new cards was issued with that new security chip that is on credit cards nowI have had bad experience with dish this second time around and I will not be returning ever and as for as requesting dish to anyone I don't think so Final Business Response / [redacted] (4000, 8, 2015/12/10) */ December 8, Ms [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms***: On December 4, 2015, we received your rebuttal, dated November 27, 2015, filed with the Revdex.com You maintain that you were provided incorrect information during your sale and that DISH Network changed your billing due date without your permissionYou also stated that an agent threatened you with criminal charges if your balance was not paid I reviewed your disconnection call and found no instance where the agent with whom you spoke threatened you with criminal chargesWhen you indicated that your credit cards had been changed and that the balance would not be paid, the agent advised you that your unpaid balance could be sent for collection I reviewed your sales call as well and the agent explained to you that, due to new technology, our signal is not impeded by weather as much as when you were a customer previously, but she did not advise you that you would experience zero weather-related outages Please refer to our Residential Customer Agreement or Digital Home Advantage customer agreement at www.dish.com/legal, wherein we provide for changes in billing We sincerely regret that you do not agree with our policies If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 6:am - 2:pm (MDT), Mon-Fri (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com [redacted] XXXXX [redacted] Final Consumer Response / [redacted] (4200, 10, 2015/12/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) I know what was said and doneI'm done with you guys and moved on to betterWhatever
Dear Ms***: On February 25, 2016, we received your complaint, dated February 24, 2016, filed with the Revdex.comYou said that you were provided misinformation concerning your monthly rateWhen we spoke, I advised you that a review of your chat revealed that there was some confusion concerning your promotion As DISH Network is not able to provide as substantial a discount as you are requesting, I waived the 24-month commitment associated with your accountWe sincerely regret any inconvenience this issue may have causedIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri ###-###-####
December 6, Mr [redacted] ***, ** *** Re: Mr [redacted] *** File No Issue Number: Dear Sir or Madam: On December 6, 2016, we received your rebuttal, dated December 5, 2016, regarding Mr [redacted] ***Mr [redacted] indicated that the number to which I referred in my previous response is an incorrect contact numberHe said he is being contacted at [redacted] He requested no response Based on our investigation, DISH Network has determined that we have not placed calls to telephone numbers [redacted] or [redacted] These telephone numbers have both been placed on our internal Do Not Contact list If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: Monday – Friday, 6:am to 2:pm MST [redacted] cc: [redacted] ***
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. I will however wait to see if I am billed again this month. They did not credit the full amount that they said. I will file a new complaint if I am billed again. Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: I have returned your phone calls and left you three separate emails As stated, Dish has once again not kept notes on my accountThis is not just me that this has happenedThere are numerous reports on Facebook and on the internet of Dish constantly doing thisDish has been know to release people from their contract due to this and to other issuesDish made a promise to me and HAS NOT delivered and has now lost all the information pertaining to itBetween this and the awful customer service this is yet another reason why Dish has multiple complaints and has been rated across the board as being one of the worst companies to do business withThere is zero reason why Dish can't release me from my contract especially since come March my bill will go back to being close to $a month for the absolute basic service since Dish refuses to deliver as I was promised in DecemberI can also go to another company and have Cable and Phone with more channels for less than $per month Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 10, 2015/06/15) */ June 11, [redacted] XXXXX [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Mr [redacted] On June 11, 2015, we received your correspondence, dated June 10, 2015, filed with the Revdex.com You said that your service was $per month and you expressed concern with the price increase A review of your account shows that your service was established under the Digital Home Advantage promotion with a 24-month commitmentYou received a monthly discount of $for months and a price protection credit of $for ten monthsIn addition, you received the HBO, Showtime, Starz and Cinemax channels free for three months, and the Protection Plan free for four monthsWhen the free service and discounts ended the regular program price applied You currently subscribe to the Latino Basico programming and you have an HD receiver and the Protection PlanThe monthly billing rate before tax is $ Our records reveal that a DISH MoDeal installation was completed on April 1, 2015, and a $fee was appliedAs a courtesy, a $monthly credit was applied for ten monthsI made an exception and reversed the $fee from your accountThe balance now due for service rendered is $ When we spoke today, you advised me that this was previously resolved We regret any inconvenience you may have experienced If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday - Friday, 6:am to 2:pm MST (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com [redacted] Denver, CO XXXXX [redacted] ***
Complaint: [redacted] I am rejecting this response because: I had been a customer with Dish years and only wanted them to meet local major competition pricingI knew our lake house was going on the market and our home in north [redacted] was set up with [redacted] and had been for several years so I would not knowingly agree to a binding contractIt is documented Dish has over 9,complaints with their deceptive trade practices Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response due to the fact that the "high escalation"associate from Dish who I spoke to was of no help! It took me FOUR DAYS to get a hold of this individual in spite of the fact I'd call her DURING what her voicemail states are her business hoursShe claimed none of what I said happened actually occurred during the phone call in questionI told her "I'd love to listen to that phone call along with her, as I know for a FACT what I experienced" Her response to that was simply to tell me I'd need a subpoena to do thatShe then said that the offer made to me was "no longer on the table", in spite of the fact a SUPERVISOR had offered at least a $discountSo is that the response NOW, only because I filed this complaint? So now I take THAT as a form of retaliation, & I'm not okay with thatI ended the call with her telling her she was of no help, so "thanks for nothing"I'm thoroughly disappointed with this lack of service from a company which I was loyal to for so many years! Sincerely, [redacted]
March 9, [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Ms [redacted] : On March 8, 2017, we received your rebuttal, dated March 7, 2017, filed with the Revdex.com You expressed dissatisfaction with our customer service We regret that your initial experience was discouraging and we look forward to having the opportunity to provide you with excellent service in the near future If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT [redacted] cc: [redacted] [redacted] [redacted] ** [redacted] [redacted] ***
Initial Business Response / [redacted] (1000, 9, 2015/09/25) */ September 15, Ms [redacted] St Denver, CO XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms [redacted] : On September 14, 2015, we received your complaint, dated September 11, 2015, filed with the Revdex.com You maintain that the DISH Network technician did not install the equipment in the specific rooms as you requestedYou said you wanted the Hopper receiver installed in your bedroom and the [redacted] receiver in the other bedroom but when you asked for the installation to be corrected, your request was deniedYou also indicated that when your TV service was installed, your phone no longer workedYou maintain that you were told that in order for your new internet service to work with your existing phone would require the installation of a second phone line at a cost of $You requested a technician remove the satellite dish from your roof and the DISH Network equipment from your home, the early termination fee to be waived and your account reduced to a zero balance When we spoke today, I pointed out that we offered to resolve the concerns you had with the service, but you refused our offerSince we were not afforded the opportunity to address these issues, the early termination fee is valid; however, I waived the fee in the interest of reaching a resolutionYour account has been canceled and it at a zero balanceWhile we are able to dispatch a technician to remove the dish and retrieve the equipment, there is a cost of $for this serviceYou opted to have DISH Network send you boxes with prepaid labels for the returnI waived the cost associated with this option We appreciate your feedback and your concerns will be used to improve our customers' interactions with our employeesWe strive to provide excellent service and we regret that your experience was unfavorableWe thank you for your business and we are disappointed to lose you as a member of the DISH Network family If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 7:am-3:pm MST, MON-FRI (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] ***
March 14, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms [redacted] : On March 8, 2016, we received your correspondence, dated March 7, 2016, filed with the Revdex.com You expressed concern with the following: Digital Home Advantage (DHA) promotion Signed agreement Early termination fee Rescheduled technician visit Technician visit cost Refurbished equipment Billing I attempted to reach you at [redacted] on March 9, and 14, I left three voice messages Our records reveal that you established your service under the DHA promotion with a 24-month commitment on November 10, On this same date, we sent a sales confirmation email to [redacted] @hotmail.comThis email details the DHA terms and billing along with providing you a link to review the document During the installation of service the technician presents the customer with an electronic pad to sign containing the DHA agreementA copy of your signed DHA agreement was also emailed to [redacted] @hotmail.com on November 18, (the installation date)If the service is canceled prior to the promotional fulfillment date, an early termination fee will applyI enclosed a second copy of your signed DHA agreement for your records Your technician visit was completed on February 4, We have no record that you reported technical issues after this datePlease note that we use remanufactured, fully-tested equipment in DHA customer installationsThis equipment is leased, and as a result will be serviced and/or replaced in the unlikely event that technical difficulties ariseI reversed the $technician visit fee from your account DISH Network bills for service in advance; therefore, your bill reflected the premium channel cost for the fourth month of serviceYou received the HBO, Showtime, Starz and Cinemax channels free for three months starting on November 18, The premiums were removed on February 18, 2016, and a prorated credit of $was applied to your accountThis credit along with the credit of $for the technician visit will be transferred to your bundled TDS bill on March 17, I regret any confusion We appreciate your feedback and your concerns will be used to improve our customers’ interactions with our agentsWe regret any inconvenience you may have experienced If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday – Friday, 6:am to 2:pm MST [redacted] Enclosure cc: Denver / Boulder Revdex.com [redacted] [redacted] ** [redacted] [redacted] ***
Initial Business Response / [redacted] (1000, 9, 2015/06/02) */ May 29, [redacted] XXXXX-XXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Mr***: On May 20, 2015, we received your complaint, dated May 15, 2015, filed with the Revdex.com I unsuccessfully attempted to contact you at (XXX) XXX-XXXX on May 21, and 29, 2015, and I left three messages You indicated that your DISH Network service was not disconnected as you requested on April 27, Our records reveal that although you contacted us on April 27, 2015, you did not follow the proper disconnect process and the call was terminated before the disconnection process could be completedTherefore, your service remained activeThe service was then disconnected on May 19, As an exception, I reversed the charges and issued a refund for the last payment that was made ($139.12) Please return the modem and TRIA to avoid unreturned equipment fees If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday through Friday 7:am to 3:pm MDT (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] ***