February 23, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms [redacted] : On February 18, 2016, we received your rebuttal, dated February 17, 2016, filed with the Revdex.comMy attempts to reach you by phone on February 18, and 23, 2016, have been unsuccessful; however, I was able to leave a voice message on each attempt You expressed concern regarding DISH Anywhere not working on your laptopYou also said no one has offered to replace your equipment, even though you pay for our Protection Plan We’re currently working on resolving the issue with DISH Anywhere on laptopsPlease ensure that your computer meets the necessary requirements: Browser: Safari or later; Firefox or later; Google Chrome or later on Windows, up to on Mac; Internet Explorer or later Network Bandwidth of Kbps or better for SD, 4Mbps or better for HD Active DISH account and mydish.com Online ID Flash Player or above If you are experiencing technical issues with your DISH Network equipment, please contact me directly so I can send you a replacement receiverIf there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT [redacted] cc: [redacted] [redacted] [redacted] ** [redacted] [redacted] ***
December 21, 2015 Ms. [redacted] Re: BBB Complaint # [redacted] - [redacted] Dear Ms. ***- [redacted] : On December 18, 2015, we received your complaint, dated December 17, 2015, filed with the RevDex.com. You... disputed the early termination fees associated with your DISH Network account. You stated that your internet service was too slow for your needs and that you experienced technical issues with your TV service. When we spoke, I advised you that I made an exception and waived your internet early termination fees; however, our records do not reflect ongoing issues with your TV service. You reported that you had weather-related outages, which, I explained, are provided for in our customer agreement as they are out of DISH Network's control. As such, I am unable to waive your TV early termination fee. Please note that we have no record of any purchased equipment on the account. Our records indicate that you installed internet service in December 2014; however, no TV equipment was added. You requested to disconnect your service on December 23, 2015. We sincerely regret any inconvenience this issue may have caused. If there are further questions or concerns about this issue, please feel free to contact me at [redacted] . Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: 6:00 am - 2:30 pm (MDT), Mon-Fri [redacted]
[redacted] ** [redacted] *** [redacted] [redacted] Dear Mr [redacted] : On December 30, 2015, we received your correspondence, dated December 29, 2015, filed with the Revdex.comYour issue is currently under review – you will receive a resolution in to hoursIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday – Friday, 6:am to 2:pm MST ###-###-#### [redacted] [redacted] [redacted] [redacted] ** [redacted] [redacted] ***
December 18, Ms [redacted] Re: Revdex.com Complaint # [redacted] Dear Ms***: On December 17, 2015, we received your correspondence, dated December 16, 2015, filed with the Revdex.com You said that a DISH Network technician took the equipment from your home after the disconnection of your serviceYou disputed the unreturned equipment fee and asked for compensation of $ Please note that DISH Network does not offer a service to pick up leased equipment after an account is canceledWhen an account is disconnected, return boxes and labels are delivered to the customer's home by UPS for the equipment return to our warehouse location Our records reveal that you spoke with Ms [redacted] , a DISH Network Dispute Resolution Specialist, on December 17, Although we have no record of the equipment return, Ms [redacted] made an exception and removed the equipment from your account and no fees will apply As of November 13, 2015, your DISH Network account is at a zero balanceWe are unable to honor your compensation request We regret any inconvenience you may have experienced If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday - Friday, 6:am to 2:pm MST [redacted] cc: Denver / Boulder Revdex.com [redacted] Complaint Response Date bumped because: Data Base Migration
December 13, Mr [redacted] ** *** Re: Revdex.com Complaint # [redacted] [redacted] Dear Mr***: On December 13, 2016, we received your complaint, dated December 12, 2016, filed with the Revdex.comYou expressed further concern with the early termination fee that was applied to your accountYou again stated that you did not agree to a new term commitment A new 24-month commitment was added to your account on August 18, As previously advised, this was a stipulation for the programming price offer that was applied to your accountThe customer service call from this date confirmed that our agent disclosed and you agreed to the new term commitmentYou also added the offer and accepted the term commitment through your online account the same dayThe early termination fee remains valid If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] ***Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: Monday-Friday, 6:am – 3:pm MDT [redacted] cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO [redacted] ***
Initial Business Response / [redacted] (1000, 10, 2015/09/25) */ September 17, Ms [redacted] Dr Elgin, TX XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms***: On September 15, 2015, we received your complaint, dated September 14, 2015, filed with the Revdex.com You mentioned the following concerns: Equipment Internet service Returned payment Account credits Term commitment Although you stated that your initial service order did not include the three receivers that you initially requested, your installation order was corrected and three receivers were installed You said that you were supposed to be provided with internet serviceOur records reveal that internet service is not available at your addressWe apologize for any miscommunication regarding the availability of the service You expressed concern with the returned check on your accountYou maintain that the information was entered incorrectly, which resulted in your promotional offers being removedYour initial check payment of $was returned on August 27, 2015, for the following reason: no account/unable to locateSince the returned payment caused your service to be disconnected, the promotional offers included with your service were forfeited You disputed the early termination fee to disconnect your serviceYour service was activated on August 27, 2015, with a 24-month commitmentWhen I spoke with you by phone today, I advised you that I waived the term commitment on your accountYou will not be charged an early termination fee if you choose to disconnect your service We strive to provide excellent service and regret that your experience was unfavorable If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday-Friday, 6:am - 3:pm MDT (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] ***
(The consumer indicated he/she DID NOT accept the response from the business.) I just received a bill for $I guess this is my "final bill" so now I wonder why it is this much Part of this bill is for services in DecemberThe services were disconnected in November so I didn't even have access in December Also, when I obtained the Hopper and the Joey's I paid close to $for them (in advance) and were told they were MINE since I paid that much for them So why is my bill $
Initial Business Response / [redacted] (1000, 5, 2015/10/08) */ October 2, [redacted] , [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms [redacted] : On September 29, 2015, we received your complaint, dated September 28, 2015, filed with the Revdex.com You indicated that you have not received a refund as promised and you were given different information on when the refund would be completed Two Electronic Funds Transfer (EFT) payments ($and $161.51) were made through your online DISH Network account on September 6, An EFT refund for one of the payments was submitted on September 11, Please note that the processing time for this type of refund is days, which includes a hold time of days to ensure that the payment is not returnedOur records show that the refund was applied to your checking account on September 25, As a courtesy, two credits totaling $were applied to your account on September 16, 2015, to cover the current balance due When I spoke with you by phone on October 1, 2015, you confirmed that you received the refund We appreciate that you brought your customer service concerns to our attention so that we may address them internally with the appropriate personnelWe strive to provide excellent service and regret that your experience was unfavorable If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday-Friday, 6:am - 3:pm MDT (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com [redacted] Denver, CO XXXXX [redacted] ***
Complaint: [redacted] I am rejecting this response because:Problem:This is my 2nd complaint regarding this issueDish promised a $gift card if I switched services, which was last August,They said it would take to weeks to receiveI never received itI complained and still never received itI was told on January 8,that they would send it and it would be another to weeks - still no cardI filed a complaint with Revdex.com (Case [redacted] ) with no resolution.Desired Outcome:To receive the $gift card Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: Dish was lying from the start in which they caused me the hardship due this issue so I will not except what this company response Sincerely, [redacted]
October 5, Dear Ms [redacted] : On September 29, 2016, we received your complaint, dated September 27, 2016, filed with the Revdex.com You said you experienced technical issues with the serviceYou disputed the early termination fee and requested a refund Our records reveal that the early termination fee was waived on October 2, When we spoke on October 4, 2016, I advised you that I removed the balance of $from your accountThis is for the equipment return feesYou accepted this resolution You also agreed to return the leased equipment to DISH NetworkA return box and label will be delivered to you address by UPS We are unable to honor your refund request We strive to provide excellent service and regret any inconvenience you may have experienced If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday – Friday, 6:am to 2:pm MST ###-###-####
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Dish is correct The amount of the monthly fee for Heartland was $6, not $as I said I read the invoice wrong They have responded, offered me lifetime HD and credit for months This is satisfactory.As I told Dish I do not mind paying my monthly bill but I will not have them add programming to my bill without my approval This was fraud and I hope this doesn't happen to others Never had this problem until I went paperless but now they send me a monthly hard copy and I would suggest others carefully review their bill each month for discrepancies They need to train their staff so when a question is asked, customers get the correct answer If a channel will not be automatically removed after the month promo Dish staff should say Dish has offered me other promos during this conversation and complaint I declined! I don't want their offers anymore.Revdex.com - thank you for your assistance with this complaint We can close this complaint Sincerely, [redacted]
March 31, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Mr***: On March 30, 2016, we received your correspondence, dated March 28, 2016, filed with the Revdex.com You stated that you contacted DISH Network twice to disconnect your serviceYou were informed of your early termination fee and you requested that you be sent a paper statement reflecting the chargeThis was required to obtain reimbursement from your new service providerYou were not provided the statement as requestedYou have made several unsuccessful attempts to resolve the matter and the delay prevented you from receiving the reimbursementYou requested that the balance be resolved and removed from collections When we spoke today, I apologized for your experience and agreed to waive your early termination fee, as a courtesyAdditionally, I requested that the charge be removed from the collections process and the debt be deleted from the credit bureausYou accepted this resolution If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI [redacted]
February 22, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms [redacted] : On February 17, 2016, we received your complaint, dated February 15, 2016, filed with the Revdex.com You said that you were offered a free equipment upgrade and new customer promotions when you contacted DISH Network about moving your service I attempted to reach you at [redacted] on February 18, and 22, 2016, and I left three voicemails In my last message, I advised you that a review of the calls and chats referencing your request to move your service revealed no offers such as you describe You were offered a free MoDeal and a monthly credit of $for ten months, but no other offers were made While we sincerely regret any confusion this issue may have caused, we are unable to waive your 24-month commitment If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, Dave Simons Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri (720) 514- cc: Denver / Boulder Revdex.com Cherokee St Denver, CO David Laslo Tell us why here
August 9, Dear Mr***: On August 4, 2016, we received your complaint, dated July 29, 2016, filed with the Revdex.com You said that the internet service was not properly explained to youYou disconnected it and expressed concern with the early termination fee and having to return the TRIA located on the satellite dishYou ask that the early termination fee be waived, you request a refund and to have the TRIA removed When we spoke, I explained that I reviewed the call recording during which you placed your order for our serviceI found that the agent recommended the highest package for the internet based on what you said you will use it forHe explained the data caps and the fact that streaming is not recommended with our internet serviceTherefore, we consider the contract to be validHowever, I offered to reduce the early termination fee from $to $You accepted my resolution I told you that I am unable to provide a refund, but we will not require that you return the TRIA If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT
Re: BBB Complaint # [redacted] 8 [redacted] 1 [redacted] 8 Dear Mr. [redacted] : On April 26, 2016, we received your complaint, dated April 25, 2016, filed with... the RevDex.com. You expressed concern that your Sling Adapter has been replaced two times and you are still not able to get access to DISH Anywhere. You have not received a promised call back from our technical support department. When I spoke with you by telephone today, I apologized for the inconvenience. Our records show that the technical support department has attempted to contact you with no success, and they left a message. I scheduled a free technician visit for Monday May 2, 2016, between the hours of 12:00 pm and 5:00 pm. Due to the inconvenience, I provided one month free of your core programming ($64.99). If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday through Friday 7:00 am to 3:30 pm MDT ###-###-####
March 5, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Mr [redacted] : On February 26, 2018, we received your correspondence, dated February 23, 2018, filed with the Revdex.com You said you fulfilled your original term commitmentYou maintain that in 2017, you experienced recording conflicts and a Hopper was added to your accountYou indicated you are moving to an assisted-living facilityYou disputed the early termination fee and the equipment return fees When we spoke on February 26, 2018, I informed you that you enrolled in the DISH’n It Up (DIU) equipment upgrade with a 24-month commitment on July 26, A review of your call from July 24, 2018, (date the order was placed) revealed that the agent provided you with full disclosure for the DIU promotionDuring this call, the agent explained that the account holder must sign the agreementThe agreement was signed during the installation Because the service was disconnected prior to the promotional fulfillment date, you were billed $for an early termination feeWhen you agreed to the Digital Home Advantage (the original promotion) and the DIU promotions, you agreed to return the leased equipment to DISH Network and bear all costs of the returnThe return equipment fees are validPlease note that the prorated programming credits covered these fees Although full disclosure for the DIU promotion was provided, I made an exception and reversed the early termination feeYou accepted this resolution As of February 26, 2018, your programming balance is zeroTo avoid unreturned equipment fees, please return the leased equipment to DISH NetworkYou advised me that your son will return the leased equipment on your behalfA return box and label were delivered to your address by [redacted] on March 2, If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, Christina A [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday – Friday, 6:am to 2:pm MST (720) 514- cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO [redacted] ***
March 16, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Mr [redacted] : On March 16, 2016, we received your correspondence, dated March 15, 2016, filed with the Revdex.com You said you were told that the monthly billing rate was supposed to $for six months When we spoke today, I advised you that I will honor the price of $for six monthsHowever, when the credit of $ends in August 2016, the regular programming price will applyYou accepted this resolution In addition, to assist with the monthly cost you may downgrade your programming package at any time We thank you for bringing this matter to our attentionWe regret any inconvenience you may have experienced If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday – Friday, 6:am to 2:pm MST [redacted] cc: Denver / Boulder Revdex.com [redacted] [redacted] ** [redacted] [redacted] ***
July 7, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Mr***: On June 21, 2016, we received your complaint, dated June 17, 2016, filed with the Revdex.com You stated that DISH Network refused to exchange your equipment because you have only reported technical issues two times I attempted to contact you at the number listed on your DISH Network account and I left various voicemails I will be more than happy to exchange your equipment if it is warrantedPlease contact me directly at [redacted] at your earliest convenience so we can troubleshoot your issue and if need be, schedule an equipment exchange Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday - Friday, 6:am - 2:pm MDT [redacted]
Complaint: [redacted] I am rejecting this response and would like to speak to someone besides youYou were also rudeMy husband also stated he didn’t call yet you continued to tell me you were listening to a call and he did ask to cancel the protection plan that I cancelleI canceled the service as I stated an asked for an apology for the rude customer service and still was not given oneI am happy my service is canceled but am not happy with the bad customer serviceIt is never ok to provide the customer service I have received regardless of your personal feelings Sincerely, [redacted]
February 23, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms [redacted] : On February 18, 2016, we received your rebuttal, dated February 17, 2016, filed with the Revdex.comMy attempts to reach you by phone on February 18, and 23, 2016, have been unsuccessful; however, I was able to leave a voice message on each attempt You expressed concern regarding DISH Anywhere not working on your laptopYou also said no one has offered to replace your equipment, even though you pay for our Protection Plan We’re currently working on resolving the issue with DISH Anywhere on laptopsPlease ensure that your computer meets the necessary requirements: Browser: Safari or later; Firefox or later; Google Chrome or later on Windows, up to on Mac; Internet Explorer or later Network Bandwidth of Kbps or better for SD, 4Mbps or better for HD Active DISH account and mydish.com Online ID Flash Player or above If you are experiencing technical issues with your DISH Network equipment, please contact me directly so I can send you a replacement receiverIf there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT [redacted] cc: [redacted] [redacted] [redacted] ** [redacted] [redacted] ***
December 21, 2015 Ms. [redacted] Re: BBB Complaint # [redacted] - [redacted] Dear Ms. ***- [redacted] : On December 18, 2015, we received your complaint, dated December 17, 2015, filed with the RevDex.com. You... disputed the early termination fees associated with your DISH Network account. You stated that your internet service was too slow for your needs and that you experienced technical issues with your TV service. When we spoke, I advised you that I made an exception and waived your internet early termination fees; however, our records do not reflect ongoing issues with your TV service. You reported that you had weather-related outages, which, I explained, are provided for in our customer agreement as they are out of DISH Network's control. As such, I am unable to waive your TV early termination fee. Please note that we have no record of any purchased equipment on the account. Our records indicate that you installed internet service in December 2014; however, no TV equipment was added. You requested to disconnect your service on December 23, 2015. We sincerely regret any inconvenience this issue may have caused. If there are further questions or concerns about this issue, please feel free to contact me at [redacted] . Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: 6:00 am - 2:30 pm (MDT), Mon-Fri [redacted]
[redacted] ** [redacted] *** [redacted] [redacted] Dear Mr [redacted] : On December 30, 2015, we received your correspondence, dated December 29, 2015, filed with the Revdex.comYour issue is currently under review – you will receive a resolution in to hoursIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday – Friday, 6:am to 2:pm MST ###-###-#### [redacted] [redacted] [redacted] [redacted] ** [redacted] [redacted] ***
December 18, Ms [redacted] Re: Revdex.com Complaint # [redacted] Dear Ms***: On December 17, 2015, we received your correspondence, dated December 16, 2015, filed with the Revdex.com You said that a DISH Network technician took the equipment from your home after the disconnection of your serviceYou disputed the unreturned equipment fee and asked for compensation of $ Please note that DISH Network does not offer a service to pick up leased equipment after an account is canceledWhen an account is disconnected, return boxes and labels are delivered to the customer's home by UPS for the equipment return to our warehouse location Our records reveal that you spoke with Ms [redacted] , a DISH Network Dispute Resolution Specialist, on December 17, Although we have no record of the equipment return, Ms [redacted] made an exception and removed the equipment from your account and no fees will apply As of November 13, 2015, your DISH Network account is at a zero balanceWe are unable to honor your compensation request We regret any inconvenience you may have experienced If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday - Friday, 6:am to 2:pm MST [redacted] cc: Denver / Boulder Revdex.com [redacted] Complaint Response Date bumped because: Data Base Migration
December 13, Mr [redacted] ** *** Re: Revdex.com Complaint # [redacted] [redacted] Dear Mr***: On December 13, 2016, we received your complaint, dated December 12, 2016, filed with the Revdex.comYou expressed further concern with the early termination fee that was applied to your accountYou again stated that you did not agree to a new term commitment A new 24-month commitment was added to your account on August 18, As previously advised, this was a stipulation for the programming price offer that was applied to your accountThe customer service call from this date confirmed that our agent disclosed and you agreed to the new term commitmentYou also added the offer and accepted the term commitment through your online account the same dayThe early termination fee remains valid If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] ***Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: Monday-Friday, 6:am – 3:pm MDT [redacted] cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO [redacted] ***
Initial Business Response / [redacted] (1000, 10, 2015/09/25) */ September 17, Ms [redacted] Dr Elgin, TX XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms***: On September 15, 2015, we received your complaint, dated September 14, 2015, filed with the Revdex.com You mentioned the following concerns: Equipment Internet service Returned payment Account credits Term commitment Although you stated that your initial service order did not include the three receivers that you initially requested, your installation order was corrected and three receivers were installed You said that you were supposed to be provided with internet serviceOur records reveal that internet service is not available at your addressWe apologize for any miscommunication regarding the availability of the service You expressed concern with the returned check on your accountYou maintain that the information was entered incorrectly, which resulted in your promotional offers being removedYour initial check payment of $was returned on August 27, 2015, for the following reason: no account/unable to locateSince the returned payment caused your service to be disconnected, the promotional offers included with your service were forfeited You disputed the early termination fee to disconnect your serviceYour service was activated on August 27, 2015, with a 24-month commitmentWhen I spoke with you by phone today, I advised you that I waived the term commitment on your accountYou will not be charged an early termination fee if you choose to disconnect your service We strive to provide excellent service and regret that your experience was unfavorable If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday-Friday, 6:am - 3:pm MDT (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] ***
(The consumer indicated he/she DID NOT accept the response from the business.) I just received a bill for $I guess this is my "final bill" so now I wonder why it is this much Part of this bill is for services in DecemberThe services were disconnected in November so I didn't even have access in December Also, when I obtained the Hopper and the Joey's I paid close to $for them (in advance) and were told they were MINE since I paid that much for them So why is my bill $
Initial Business Response / [redacted] (1000, 5, 2015/10/08) */ October 2, [redacted] , [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms [redacted] : On September 29, 2015, we received your complaint, dated September 28, 2015, filed with the Revdex.com You indicated that you have not received a refund as promised and you were given different information on when the refund would be completed Two Electronic Funds Transfer (EFT) payments ($and $161.51) were made through your online DISH Network account on September 6, An EFT refund for one of the payments was submitted on September 11, Please note that the processing time for this type of refund is days, which includes a hold time of days to ensure that the payment is not returnedOur records show that the refund was applied to your checking account on September 25, As a courtesy, two credits totaling $were applied to your account on September 16, 2015, to cover the current balance due When I spoke with you by phone on October 1, 2015, you confirmed that you received the refund We appreciate that you brought your customer service concerns to our attention so that we may address them internally with the appropriate personnelWe strive to provide excellent service and regret that your experience was unfavorable If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday-Friday, 6:am - 3:pm MDT (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com [redacted] Denver, CO XXXXX [redacted] ***
Complaint: [redacted] I am rejecting this response because:Problem:This is my 2nd complaint regarding this issueDish promised a $gift card if I switched services, which was last August,They said it would take to weeks to receiveI never received itI complained and still never received itI was told on January 8,that they would send it and it would be another to weeks - still no cardI filed a complaint with Revdex.com (Case [redacted] ) with no resolution.Desired Outcome:To receive the $gift card Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: Dish was lying from the start in which they caused me the hardship due this issue so I will not except what this company response Sincerely, [redacted]
October 5, Dear Ms [redacted] : On September 29, 2016, we received your complaint, dated September 27, 2016, filed with the Revdex.com You said you experienced technical issues with the serviceYou disputed the early termination fee and requested a refund Our records reveal that the early termination fee was waived on October 2, When we spoke on October 4, 2016, I advised you that I removed the balance of $from your accountThis is for the equipment return feesYou accepted this resolution You also agreed to return the leased equipment to DISH NetworkA return box and label will be delivered to you address by UPS We are unable to honor your refund request We strive to provide excellent service and regret any inconvenience you may have experienced If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday – Friday, 6:am to 2:pm MST ###-###-####
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Dish is correct The amount of the monthly fee for Heartland was $6, not $as I said I read the invoice wrong They have responded, offered me lifetime HD and credit for months This is satisfactory.As I told Dish I do not mind paying my monthly bill but I will not have them add programming to my bill without my approval This was fraud and I hope this doesn't happen to others Never had this problem until I went paperless but now they send me a monthly hard copy and I would suggest others carefully review their bill each month for discrepancies They need to train their staff so when a question is asked, customers get the correct answer If a channel will not be automatically removed after the month promo Dish staff should say Dish has offered me other promos during this conversation and complaint I declined! I don't want their offers anymore.Revdex.com - thank you for your assistance with this complaint We can close this complaint Sincerely, [redacted]
March 31, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Mr***: On March 30, 2016, we received your correspondence, dated March 28, 2016, filed with the Revdex.com You stated that you contacted DISH Network twice to disconnect your serviceYou were informed of your early termination fee and you requested that you be sent a paper statement reflecting the chargeThis was required to obtain reimbursement from your new service providerYou were not provided the statement as requestedYou have made several unsuccessful attempts to resolve the matter and the delay prevented you from receiving the reimbursementYou requested that the balance be resolved and removed from collections When we spoke today, I apologized for your experience and agreed to waive your early termination fee, as a courtesyAdditionally, I requested that the charge be removed from the collections process and the debt be deleted from the credit bureausYou accepted this resolution If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI [redacted]
February 22, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms [redacted] : On February 17, 2016, we received your complaint, dated February 15, 2016, filed with the Revdex.com You said that you were offered a free equipment upgrade and new customer promotions when you contacted DISH Network about moving your service I attempted to reach you at [redacted] on February 18, and 22, 2016, and I left three voicemails In my last message, I advised you that a review of the calls and chats referencing your request to move your service revealed no offers such as you describe You were offered a free MoDeal and a monthly credit of $for ten months, but no other offers were made While we sincerely regret any confusion this issue may have caused, we are unable to waive your 24-month commitment If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, Dave Simons Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri (720) 514- cc: Denver / Boulder Revdex.com Cherokee St Denver, CO David Laslo Tell us why here
August 9, Dear Mr***: On August 4, 2016, we received your complaint, dated July 29, 2016, filed with the Revdex.com You said that the internet service was not properly explained to youYou disconnected it and expressed concern with the early termination fee and having to return the TRIA located on the satellite dishYou ask that the early termination fee be waived, you request a refund and to have the TRIA removed When we spoke, I explained that I reviewed the call recording during which you placed your order for our serviceI found that the agent recommended the highest package for the internet based on what you said you will use it forHe explained the data caps and the fact that streaming is not recommended with our internet serviceTherefore, we consider the contract to be validHowever, I offered to reduce the early termination fee from $to $You accepted my resolution I told you that I am unable to provide a refund, but we will not require that you return the TRIA If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT
Re: BBB Complaint # [redacted] 8 [redacted] 1 [redacted] 8 Dear Mr. [redacted] : On April 26, 2016, we received your complaint, dated April 25, 2016, filed with... the RevDex.com. You expressed concern that your Sling Adapter has been replaced two times and you are still not able to get access to DISH Anywhere. You have not received a promised call back from our technical support department. When I spoke with you by telephone today, I apologized for the inconvenience. Our records show that the technical support department has attempted to contact you with no success, and they left a message. I scheduled a free technician visit for Monday May 2, 2016, between the hours of 12:00 pm and 5:00 pm. Due to the inconvenience, I provided one month free of your core programming ($64.99). If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday through Friday 7:00 am to 3:30 pm MDT ###-###-####
March 5, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Mr [redacted] : On February 26, 2018, we received your correspondence, dated February 23, 2018, filed with the Revdex.com You said you fulfilled your original term commitmentYou maintain that in 2017, you experienced recording conflicts and a Hopper was added to your accountYou indicated you are moving to an assisted-living facilityYou disputed the early termination fee and the equipment return fees When we spoke on February 26, 2018, I informed you that you enrolled in the DISH’n It Up (DIU) equipment upgrade with a 24-month commitment on July 26, A review of your call from July 24, 2018, (date the order was placed) revealed that the agent provided you with full disclosure for the DIU promotionDuring this call, the agent explained that the account holder must sign the agreementThe agreement was signed during the installation Because the service was disconnected prior to the promotional fulfillment date, you were billed $for an early termination feeWhen you agreed to the Digital Home Advantage (the original promotion) and the DIU promotions, you agreed to return the leased equipment to DISH Network and bear all costs of the returnThe return equipment fees are validPlease note that the prorated programming credits covered these fees Although full disclosure for the DIU promotion was provided, I made an exception and reversed the early termination feeYou accepted this resolution As of February 26, 2018, your programming balance is zeroTo avoid unreturned equipment fees, please return the leased equipment to DISH NetworkYou advised me that your son will return the leased equipment on your behalfA return box and label were delivered to your address by [redacted] on March 2, If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, Christina A [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday – Friday, 6:am to 2:pm MST (720) 514- cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO [redacted] ***
March 16, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Mr [redacted] : On March 16, 2016, we received your correspondence, dated March 15, 2016, filed with the Revdex.com You said you were told that the monthly billing rate was supposed to $for six months When we spoke today, I advised you that I will honor the price of $for six monthsHowever, when the credit of $ends in August 2016, the regular programming price will applyYou accepted this resolution In addition, to assist with the monthly cost you may downgrade your programming package at any time We thank you for bringing this matter to our attentionWe regret any inconvenience you may have experienced If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday – Friday, 6:am to 2:pm MST [redacted] cc: Denver / Boulder Revdex.com [redacted] [redacted] ** [redacted] [redacted] ***
July 7, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Mr***: On June 21, 2016, we received your complaint, dated June 17, 2016, filed with the Revdex.com You stated that DISH Network refused to exchange your equipment because you have only reported technical issues two times I attempted to contact you at the number listed on your DISH Network account and I left various voicemails I will be more than happy to exchange your equipment if it is warrantedPlease contact me directly at [redacted] at your earliest convenience so we can troubleshoot your issue and if need be, schedule an equipment exchange Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday - Friday, 6:am - 2:pm MDT [redacted]
Complaint: [redacted] I am rejecting this response and would like to speak to someone besides youYou were also rudeMy husband also stated he didn’t call yet you continued to tell me you were listening to a call and he did ask to cancel the protection plan that I cancelleI canceled the service as I stated an asked for an apology for the rude customer service and still was not given oneI am happy my service is canceled but am not happy with the bad customer serviceIt is never ok to provide the customer service I have received regardless of your personal feelings Sincerely, [redacted]