March 13, [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Mr [redacted] : On March 6, 2017, we received your complaint, dated March 3, 2017, filed with the Revdex.com You stated that on February 25, 2017, DISH Network collected a $payment without your authorizationYou requested that this payment be refunded When we spoke on March 9, 2017, I advised you that our records indicate that you called in and completed the payment using our automated phone systemYou authorized the payment during that processAs the balance owed on your account was $295.01, the payment did not create a credit balance and we are unable to meet your request for a refund If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Phone Hours: 2:pm to11:pm MDT, MON-FRI [redacted] cc: [redacted] [redacted] [redacted] ** [redacted] [redacted] ***
Initial Business Response / [redacted] (4000, 8, 2015/08/18) */ August 10, [redacted] Re: Revdex.com Complaint # [redacted] Dear [redacted] : On August 3, 2015, we received your correspondence, dated July 31, 2015, filed with the Revdex.com You stated that you have been overcharged for your DISH Network serviceYou requested that your early termination fee be waived so your service can be disconnected without penaltyYou would also like a refund for the overpayment In our August 6, 2015, email correspondence, I informed you that your bill increased because your free promotional programming offer ended and you failed to remove the programmingAs a result, you were billed for the servicesI am unable to waive your early termination fee as you requested; however, I have applied a credit to your account for the programmingYou accepted this resolution If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 2:pm to11:pm MDT, MON-FRI (720) 514- cc: Denver / Boulder Revdex.com Cherokee St Denver, CO David Laslo Final Consumer Response / [redacted] (4200, 6, 2015/08/11) */ I just found out that this company has changed my payment due date from the 22nd of each month to the 6th of each monthI just paid $on July 29thNow , I'm required to pay AGAIN on 08/?! I spoke to people today 08/, would not change my payment due date to where it has been for the last year , the last one said it would go back to what it was ( operator Ashley , ID # ***)I was assured by this person that no money would be taken out from my account on 08/When I asked that this promise be put in writing and mailed to or emailed to me, Ashley said that there was no way for her company to do so
January 15, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Mr***: On January 13, 2016, we received your complaint, dated January 10, 2016, filed with the Revdex.com My attempts to contact you by phone at [redacted] on January 13, and 15, 2016, were unsuccessful; however, I left three messages You expressed concern with the removal of your local NBC station Please be advised that our programming packages can be changed at any timeWe do not guarantee any channels Your local NBC station was restored on January 10, 2016, when an agreement was reached with the channel provider If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday-Friday, 6:am – 3:pm MDT
September 29, Dear Ms [redacted] : On September 20, 2016, we received your complaint, dated September 16, 2016, filed with the Revdex.com You said you were told that you would have access to all NFL games, but you did not You requested to have your early termination fee waived When we spoke, I advised you that I reviewed your sales call and found no promise such as you describe You requested ESPN, which is included in the America’s Top package As you subscribed to that package, you received that channel The sales agent also offered you our Multi Sport with RedZone package free for six months At no time were you promised access to all NFL games, nor was there any discussion of the accessibility of games As you were provided no misinformation during your sales call, and as you received what you ordered, we are unable to waive your early termination fee If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri ###-###-####
March 9, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Mr [redacted] : On March 8, 2016, we received your correspondence, dated March 3, 2016, filed with the Revdex.com You stated that you have experienced ongoing and unresolved signal loss with your DISH Network service, and your most recent technician visit did not resolve the matterAdditionally, your monthly bill has increasedYou requested that these matter be corrected When we spoke on March 8, 2016, I offered you a free technician visit, scheduled for March 12, We also reviewed your billing and as a courtesy, I waived the charge for your HDMI cableYou accepted this resolution If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI [redacted] cc: Denver / Boulder Revdex.com [redacted] [redacted] ** [redacted] [redacted] ***
July 2, [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear [redacted] : On June 28, 2017, we received your complaint, dated June 27, 2017, filed with the Revdex.com You expressed concern regarding being charged an early termination fee you were not aware ofYou requested that we waive this fee When we spoke, I told you that I met your request and waived the early termination feeYou will receive a refund to your credit card account in the amount of $within the next five business daysWe strive to provide excellent service and regret that your experience was unfavorableWe thank you for your business and we are disappointed to lose you as a member of the DISH Network family If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] [redacted] [redacted] [redacted] ** [redacted] [redacted] ***
June 24, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms [redacted] : On June 20, 2016, we received your complaint, dated June 17, 2016, filed with the Revdex.com You stated that Dish Network withdrew a $early termination fee from your bank account without your authorizationYou disputed the enforcement of this fee and you requested a refund My three attempts to contact you at [redacted] and [redacted] on June 20, and 24, 2016, were unsuccessfulHowever, I was able to leave a message and my contact information at [redacted] I also sent an email to you at [redacted] @yahoo.com (copy enclosed), but I have not received a responseA copy of your contract was included in that correspondence I am unable to waive your early termination fee based on your contractual terms and the information provided in your complaintAs indicated in your contract, the withdrawal of the early termination fee was authorizedI am unable to provide the refund that you requested If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI [redacted]
Complaint: [redacted] I am rejecting this response becaus: the dish network has charged my credit card the new amount; which is $more for the month of decemberI would like to see Dish network refund me the $and correct the billing amount for future billing.Thanks**
January 26, Mrs [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Mrs [redacted] : On January 18, 2018, we received your complaint, dated January 17, 2018, filed with the Revdex.com You said that you were charged for two Pay-Per-View movies that you never orderedYou maintain that your DISH Network equipment is malfunctioning, and you indicated that this may have caused the movies to be ordered without your consentYou requested that the charges for these movies be removed A review of our records reveals that the movies in question were ordered via an impulse purchase through your receiver on December 21, When I spoke to your husband on January 17, 2018, I advised him that DISH Network considers the charge to be valid; however, I made an exception and waived the feeAdditionally, I scheduled a technician to exchange your receiver and ensure that your service is working properly Your husband and I spoke again on January 25, 2018, and he indicated that the replacement equipment seemed to have resolved the technical issue that you and your family were experiencing Thank you for your patience while we worked to address your concerns with the equipment If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, John M [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 8:am-4:pm MST, MON-FRI (720) 514- cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO [redacted] ***
Initial Business Response / [redacted] (1000, 6, 2015/12/29) */ December 23, 2015 Ms. [redacted] XXXXX Re: BBB Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms. ***: On December 22, 2015, we received your complaint, dated December 21, 2015,... filed with the RevDex.com. You expressed concern with the balance on your account for unreturned equipment. You stated that you moved and no longer have the equipment. You also maintain that you were told that you did not have to return the equipment and your account had a zero balance. Furthermore, you mentioned that your service was not canceled as you requested. Our records show that you accepted placing your service on DISH Pause on January 14, 2015. DISH Pause was removed on October 15, 2015, because the allowed time frame of nine months was exceeded. When you contacted us on October 15, 2015, to disconnect your service, a review of the recorded call found that you were told that a box for the return of the leased equipment would be sent to your home. The agent indicated that we showed one leased receiver on your account that was required to be returned within 30 days. I also enclosed a copy of your DISH'n It Up agreement, wherein it discloses that the equipment provided is leased and is required to be returned upon disconnection of your service. Since the equipment was not received, you were charged an unreturned receiver fee of $249.00 and an unreturned LNBF (eyepiece on the satellite dish) fee of $49.00. As a courtesy, I waived the LNBF fee. When I spoke with you by phone on December 22, 2015, I advised you that the remaining balance of $262.69 is valid. After further review of your account, I made an exception and removed the unreturned receiver fee, leaving your account with a zero balance. Please be advised that once service is canceled, your online DISH Network account is deactivated. If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday-Friday, 6:30 am - 3:00 pm MDT (XXX) XXX-XXXX Enclosure cc: Denver / Boulder RevDex.com [redacted] XXXXX [redacted] Initial Consumer Rebuttal / [redacted] (2000, 8, 2016/01/01) */ (The consumer indicated he/she ACCEPTED the response from the business.) The representative that called on this complaint completely surprised me. After talking to her on the phone I thought we would have to pay for the unreturned equipment (even though we had closed the account). A few days later I checked my email and I had an email from DISH (the representative that I had talked to). The charges were taken off of my bill and the balance was again zero. I called DISH to verify that the account was at a zero balance and it is. Thank you very much ***!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] *
Tell us why here...July 12, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Mr [redacted] : On July 1, 2016, we received your complaint, dated June 30, 2016, filed with the Revdex.comI unsuccessfully attempted to contact you at [redacted] on July 7, and 12, 2016, and I left three messagesYou expressed concern with the technical issues you experienced with your Video-On-Demand feature, and that it is a known issue that has not been correctedOur records reveal that this known receiver issue was corrected on July 5, We regret that this experience was discouragingI applied one month of service credit for the America’s Top package ($89.99) for the inconvenienceIf there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: Monday through Friday 7:am to 3:pm MDT [redacted]
Initial Business Response / [redacted] (1000, 6, 2015/06/24) */ June 23, [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Mr***: On June 23, 2015, we received your complaint, dated June 22, 2015, filed with the RevDex.com You said that you were advised that $in fees would be reversed once your DISH Network account was restarted I attempted to reach you at (XXX) XXX-XXXX and (XXX) XXX-XXXX on June 23, 2015; however, both calls failed to connect Our records indicate that your account was disconnected due to non-payment on March 20, 2015, and restarted on June 3, A system issue caused your unreturned equipment, early termination, and shipping fees to remain on your billI have manually reversed those fees and removed your account from interruption We sincerely regret any inconvenience this issue may have causedI have forwarded the information to the appropriate department for internal investigation If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 6:am - 2:pm (MDT), Mon-Fri (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com [redacted] Denver, CO XXXXX [redacted] ***
Complaint: [redacted] I am rejecting this response because: I was holdover the phone by the dish representative that they do not Bill in advance (which they do) I was refused my refund Do to their negligence as a business, I am being punished I was told over the phone they would send a technition out to retireive the tria and that I would not be responsible for it Dish says their conversations are recorded so they need to go back and listen This is only one of many lies I was told by dish I am not happy with the reponse I received Dish had made up their mind before even talking to me what their response was going to be and the gentleman o, the phone only wished to argue and call me a liar Sincerely, [redacted] ***
June 10, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms [redacted] : On June 8, 2016, we received your complaint, dated June 5, 2016, filed with the Revdex.com My attempts to reach you by phone on June 8, and 10, 2016, have been unsuccessful; however, I was able to leave a voice message on each attempt You said that you moved and that your apartment complex doesn’t allow satellite dishes to be installedYou expressed concern regarding being charged an early termination fee Our contract agreements state that you are still bound by the contract if you change your residenceEnclosed are copies of your contract for your records Nevertheless, I will consider waiving the early terminations fees if you can provide us with a letter from your landlord addressed to you indicating that you are unable to have a satellite dish installed If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT [redacted] Enclosure
Initial Business Response / [redacted] (1000, 4, 2015/05/20) */ May 18, Ms [redacted] St [redacted] , [redacted] Re: Revdex.com Complaint # [redacted] - [redacted] Dear Ms [redacted] : On May 18, 2015, we received your complaint, dated May 15, 2015, filed with the Revdex.com You maintain that when DISH Network was unable to provide you with bundled services due to a line of sight issue, you called to cancel the account but you were unaware that the phone and internet services were left activeYou disputed the early termination fee and charges A review of your account reveals that, while the television services were unable to be installed by the DISH Network technician, the phone and internet services activated automaticallyAdditionally, the customer service agent who processed your cancellation request did not follow the correct procedure, and as a result, left the phone and internet service active until you called back to request cancellation of all services When we spoke today, I advised you that I would waive the early termination fee and all charges for phone and internet servicesYour account now has a zero balance We strive to provide excellent service and regret that your experience was unfavorableWe appreciate your feedback and your concerns will be used to improve our customers' interactions with our agents If there are further questions or concerns about this issue, please feel free to contact me at (***) ***-*** Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 7:am-3:pm MST, MON-FRI (***) ***- [redacted] cc: Denver / Boulder Revdex.com Cherokee St Denver, [redacted] [redacted] Initial Consumer Rebuttal / [redacted] (2000, 6, 2015/05/21) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 10, 2015/06/15) */ June 11, [redacted] ***, [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Mr***: On June 11, 2015, we received your correspondence, dated June 10, 2015, filed with the Revdex.com You requested a box to return the leased equipment and you expressed concern with the collection attempts When we spoke today, I advised you that the model receiver is obsolete and it is not required to be returned to DISH NetworkI removed the $receiver fee from your account As of June 11, 2015, your DISH Network account is at a zero balanceThe negative mark [redacted] be removed from your credit reportPlease allow eight weeks for processing with the credit bureaus We apologize for any inconvenience you may have experienced If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday - Friday, 6:am to 2:pm MST (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com [redacted] Denver, CO XXXXX [redacted] ***
August 9, Dear Ms [redacted] : On August 5, 2016, we received your complaint, dated August 2, 2016, filed with the Revdex.com You said that when you agreed to an equipment upgrade, you were told that no contract would be requiredYou also expressed concern that your account was not disconnected on June 17, You requested that we waive the early termination fee and honor the disconnection date of June 17, When we spoke by phone, I advised you that I waived your early termination feeI will honor the disconnection date of June 17, We will send you a refund for your last two payments, totaling $Please allow three to five business days for processing If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT
Complaint: [redacted] I am rejecting this response because:The problems were not solved satisfactorily and I spent hours on the phone with people I could not understandI emailed Dish immediately when after one day we knew we would not be able to use the system as it was just too complicatedCustomer Service when I did talk to them were very condescending and refused to let me cancel our contract, even though it was only a couple of days of service that we had with Dist was so frustrating when my husband would change the channels on his t.v., but my t.vin a different room would also change to whatever channel he was watching and would not stay on my channelCustomer Service refused to accept what I was saying was really happening and my husband was so upset, after just a few hours, went around and disconnected all the t.v.'s from their outlets on the wallsWhen I called and tried to cancel service they refused to let me do so, saying we were using the remotes incorrectlyWell, there's only so many ways you can use a remote and sending different remotes was not a satisfactory answer to the numerous problems we were havingThe response I received from the "special agent" [redacted] was just as insulting as Customer Service had beenHe refused to acknowledge the complaints I had, interrupting and talking over me, accusing me of lying in my initial report to the Revdex.comI know what happened with the service, there was Dish software installed on my computer because I noticed my computer was slower and then I saw three different Dish programs installed [redacted] accused me of lying, saying they "never use any computer equipment." Well I saw it with my own eyes***'s justification for charging us over $was because Dish had to pay the technician to come out and install the equipment, even though they got all the equipment backI said repeatedly we only had Dish service for a couple of days when we knew it was too complicated for usHe refused to acknowledge this and insisted we would have to pay the bill which is over $500, as they had already paid the technicianI cannot believe Dish has such horrible customer service when customers can't work their equipmentI found several reviews online after the fact, saying the same thing, other people had found that the service was too complicated and tried to cancel their service but Dish wouldn't let them, and that Dish has numerous complaints and a terrible reputation for bad customer serviceI wish I had read those reviews before we ever signed up with themWe are old and on a fixed income and this is a terrible hardship for us Sincerely, [redacted]
April 25, [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Mr [redacted] : On April 13, 2017, we received your complaint, dated April 12, 2017, filed with the Revdex.com You maintain you are not receiving the promotional discounts that were promised when you established your service through [redacted] You disputed the early termination fee to disconnect your service Your service was activated on January 24, 2017, with a 24-month commitmentPlease be advised that [redacted] is an independent company Your bill included the Flex Pack ($34.99), Locals ($10.00), a Hopper DVR service fee ($15.00) and a Wireless Joey receiver fee ($7.00)Since you enrolled in eAutoPay, you received a monthly $discountThis reduced your monthly rate from $to $ Your service was disconnected on April 12, Since your term commitment was not fulfilled, an early termination fee of $was applied to your accountHowever, the fee was reversed when your service was restarted on the same dayAt that time, your programming was changed to the Welcome Pack ($19.99), making your total monthly rate $(including the Hopper DVR service fee and the Wireless Joey receiver fee) You were also provided with [redacted] for months free, [redacted] for six months free, and the following programming packages for three months free: · Outdoor Pack · Heartland · [redacted] · DISH Movie Pack · [redacted] · [redacted] Please be advised that these programming packages will automatically be removed when the free trial ends When I spoke with you by phone on April 20, 2017, I advised you that I made an exception and waived your 24-month commitmentYou will not be charged an early termination fee if you choose to disconnect your service If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Phone Hours: Monday-Friday, 6:am – 3:pm MDT [redacted] cc: [redacted] [redacted] [redacted] ** [redacted] [redacted] ***
March 13, [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Mr [redacted] : On March 6, 2017, we received your complaint, dated March 3, 2017, filed with the Revdex.com You stated that on February 25, 2017, DISH Network collected a $payment without your authorizationYou requested that this payment be refunded When we spoke on March 9, 2017, I advised you that our records indicate that you called in and completed the payment using our automated phone systemYou authorized the payment during that processAs the balance owed on your account was $295.01, the payment did not create a credit balance and we are unable to meet your request for a refund If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Phone Hours: 2:pm to11:pm MDT, MON-FRI [redacted] cc: [redacted] [redacted] [redacted] ** [redacted] [redacted] ***
Initial Business Response / [redacted] (4000, 8, 2015/08/18) */ August 10, [redacted] Re: Revdex.com Complaint # [redacted] Dear [redacted] : On August 3, 2015, we received your correspondence, dated July 31, 2015, filed with the Revdex.com You stated that you have been overcharged for your DISH Network serviceYou requested that your early termination fee be waived so your service can be disconnected without penaltyYou would also like a refund for the overpayment In our August 6, 2015, email correspondence, I informed you that your bill increased because your free promotional programming offer ended and you failed to remove the programmingAs a result, you were billed for the servicesI am unable to waive your early termination fee as you requested; however, I have applied a credit to your account for the programmingYou accepted this resolution If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 2:pm to11:pm MDT, MON-FRI (720) 514- cc: Denver / Boulder Revdex.com Cherokee St Denver, CO David Laslo Final Consumer Response / [redacted] (4200, 6, 2015/08/11) */ I just found out that this company has changed my payment due date from the 22nd of each month to the 6th of each monthI just paid $on July 29thNow , I'm required to pay AGAIN on 08/?! I spoke to people today 08/, would not change my payment due date to where it has been for the last year , the last one said it would go back to what it was ( operator Ashley , ID # ***)I was assured by this person that no money would be taken out from my account on 08/When I asked that this promise be put in writing and mailed to or emailed to me, Ashley said that there was no way for her company to do so
January 15, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Mr***: On January 13, 2016, we received your complaint, dated January 10, 2016, filed with the Revdex.com My attempts to contact you by phone at [redacted] on January 13, and 15, 2016, were unsuccessful; however, I left three messages You expressed concern with the removal of your local NBC station Please be advised that our programming packages can be changed at any timeWe do not guarantee any channels Your local NBC station was restored on January 10, 2016, when an agreement was reached with the channel provider If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday-Friday, 6:am – 3:pm MDT
September 29, Dear Ms [redacted] : On September 20, 2016, we received your complaint, dated September 16, 2016, filed with the Revdex.com You said you were told that you would have access to all NFL games, but you did not You requested to have your early termination fee waived When we spoke, I advised you that I reviewed your sales call and found no promise such as you describe You requested ESPN, which is included in the America’s Top package As you subscribed to that package, you received that channel The sales agent also offered you our Multi Sport with RedZone package free for six months At no time were you promised access to all NFL games, nor was there any discussion of the accessibility of games As you were provided no misinformation during your sales call, and as you received what you ordered, we are unable to waive your early termination fee If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri ###-###-####
March 9, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Mr [redacted] : On March 8, 2016, we received your correspondence, dated March 3, 2016, filed with the Revdex.com You stated that you have experienced ongoing and unresolved signal loss with your DISH Network service, and your most recent technician visit did not resolve the matterAdditionally, your monthly bill has increasedYou requested that these matter be corrected When we spoke on March 8, 2016, I offered you a free technician visit, scheduled for March 12, We also reviewed your billing and as a courtesy, I waived the charge for your HDMI cableYou accepted this resolution If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI [redacted] cc: Denver / Boulder Revdex.com [redacted] [redacted] ** [redacted] [redacted] ***
July 2, [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear [redacted] : On June 28, 2017, we received your complaint, dated June 27, 2017, filed with the Revdex.com You expressed concern regarding being charged an early termination fee you were not aware ofYou requested that we waive this fee When we spoke, I told you that I met your request and waived the early termination feeYou will receive a refund to your credit card account in the amount of $within the next five business daysWe strive to provide excellent service and regret that your experience was unfavorableWe thank you for your business and we are disappointed to lose you as a member of the DISH Network family If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] [redacted] [redacted] [redacted] ** [redacted] [redacted] ***
June 24, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms [redacted] : On June 20, 2016, we received your complaint, dated June 17, 2016, filed with the Revdex.com You stated that Dish Network withdrew a $early termination fee from your bank account without your authorizationYou disputed the enforcement of this fee and you requested a refund My three attempts to contact you at [redacted] and [redacted] on June 20, and 24, 2016, were unsuccessfulHowever, I was able to leave a message and my contact information at [redacted] I also sent an email to you at [redacted] @yahoo.com (copy enclosed), but I have not received a responseA copy of your contract was included in that correspondence I am unable to waive your early termination fee based on your contractual terms and the information provided in your complaintAs indicated in your contract, the withdrawal of the early termination fee was authorizedI am unable to provide the refund that you requested If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI [redacted]
Complaint: [redacted] I am rejecting this response becaus: the dish network has charged my credit card the new amount; which is $more for the month of decemberI would like to see Dish network refund me the $and correct the billing amount for future billing.Thanks**
January 26, Mrs [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Mrs [redacted] : On January 18, 2018, we received your complaint, dated January 17, 2018, filed with the Revdex.com You said that you were charged for two Pay-Per-View movies that you never orderedYou maintain that your DISH Network equipment is malfunctioning, and you indicated that this may have caused the movies to be ordered without your consentYou requested that the charges for these movies be removed A review of our records reveals that the movies in question were ordered via an impulse purchase through your receiver on December 21, When I spoke to your husband on January 17, 2018, I advised him that DISH Network considers the charge to be valid; however, I made an exception and waived the feeAdditionally, I scheduled a technician to exchange your receiver and ensure that your service is working properly Your husband and I spoke again on January 25, 2018, and he indicated that the replacement equipment seemed to have resolved the technical issue that you and your family were experiencing Thank you for your patience while we worked to address your concerns with the equipment If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, John M [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 8:am-4:pm MST, MON-FRI (720) 514- cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO [redacted] ***
Initial Business Response / [redacted] (1000, 6, 2015/12/29) */ December 23, 2015 Ms. [redacted] XXXXX Re: BBB Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms. ***: On December 22, 2015, we received your complaint, dated December 21, 2015,... filed with the RevDex.com. You expressed concern with the balance on your account for unreturned equipment. You stated that you moved and no longer have the equipment. You also maintain that you were told that you did not have to return the equipment and your account had a zero balance. Furthermore, you mentioned that your service was not canceled as you requested. Our records show that you accepted placing your service on DISH Pause on January 14, 2015. DISH Pause was removed on October 15, 2015, because the allowed time frame of nine months was exceeded. When you contacted us on October 15, 2015, to disconnect your service, a review of the recorded call found that you were told that a box for the return of the leased equipment would be sent to your home. The agent indicated that we showed one leased receiver on your account that was required to be returned within 30 days. I also enclosed a copy of your DISH'n It Up agreement, wherein it discloses that the equipment provided is leased and is required to be returned upon disconnection of your service. Since the equipment was not received, you were charged an unreturned receiver fee of $249.00 and an unreturned LNBF (eyepiece on the satellite dish) fee of $49.00. As a courtesy, I waived the LNBF fee. When I spoke with you by phone on December 22, 2015, I advised you that the remaining balance of $262.69 is valid. After further review of your account, I made an exception and removed the unreturned receiver fee, leaving your account with a zero balance. Please be advised that once service is canceled, your online DISH Network account is deactivated. If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday-Friday, 6:30 am - 3:00 pm MDT (XXX) XXX-XXXX Enclosure cc: Denver / Boulder RevDex.com [redacted] XXXXX [redacted] Initial Consumer Rebuttal / [redacted] (2000, 8, 2016/01/01) */ (The consumer indicated he/she ACCEPTED the response from the business.) The representative that called on this complaint completely surprised me. After talking to her on the phone I thought we would have to pay for the unreturned equipment (even though we had closed the account). A few days later I checked my email and I had an email from DISH (the representative that I had talked to). The charges were taken off of my bill and the balance was again zero. I called DISH to verify that the account was at a zero balance and it is. Thank you very much ***!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] *
Tell us why here...July 12, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Mr [redacted] : On July 1, 2016, we received your complaint, dated June 30, 2016, filed with the Revdex.comI unsuccessfully attempted to contact you at [redacted] on July 7, and 12, 2016, and I left three messagesYou expressed concern with the technical issues you experienced with your Video-On-Demand feature, and that it is a known issue that has not been correctedOur records reveal that this known receiver issue was corrected on July 5, We regret that this experience was discouragingI applied one month of service credit for the America’s Top package ($89.99) for the inconvenienceIf there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: Monday through Friday 7:am to 3:pm MDT [redacted]
Initial Business Response / [redacted] (1000, 6, 2015/06/24) */ June 23, [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Mr***: On June 23, 2015, we received your complaint, dated June 22, 2015, filed with the RevDex.com You said that you were advised that $in fees would be reversed once your DISH Network account was restarted I attempted to reach you at (XXX) XXX-XXXX and (XXX) XXX-XXXX on June 23, 2015; however, both calls failed to connect Our records indicate that your account was disconnected due to non-payment on March 20, 2015, and restarted on June 3, A system issue caused your unreturned equipment, early termination, and shipping fees to remain on your billI have manually reversed those fees and removed your account from interruption We sincerely regret any inconvenience this issue may have causedI have forwarded the information to the appropriate department for internal investigation If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 6:am - 2:pm (MDT), Mon-Fri (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com [redacted] Denver, CO XXXXX [redacted] ***
Complaint: [redacted] I am rejecting this response because: I was holdover the phone by the dish representative that they do not Bill in advance (which they do) I was refused my refund Do to their negligence as a business, I am being punished I was told over the phone they would send a technition out to retireive the tria and that I would not be responsible for it Dish says their conversations are recorded so they need to go back and listen This is only one of many lies I was told by dish I am not happy with the reponse I received Dish had made up their mind before even talking to me what their response was going to be and the gentleman o, the phone only wished to argue and call me a liar Sincerely, [redacted] ***
June 10, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms [redacted] : On June 8, 2016, we received your complaint, dated June 5, 2016, filed with the Revdex.com My attempts to reach you by phone on June 8, and 10, 2016, have been unsuccessful; however, I was able to leave a voice message on each attempt You said that you moved and that your apartment complex doesn’t allow satellite dishes to be installedYou expressed concern regarding being charged an early termination fee Our contract agreements state that you are still bound by the contract if you change your residenceEnclosed are copies of your contract for your records Nevertheless, I will consider waiving the early terminations fees if you can provide us with a letter from your landlord addressed to you indicating that you are unable to have a satellite dish installed If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT [redacted] Enclosure
Initial Business Response / [redacted] (1000, 4, 2015/05/20) */ May 18, Ms [redacted] St [redacted] , [redacted] Re: Revdex.com Complaint # [redacted] - [redacted] Dear Ms [redacted] : On May 18, 2015, we received your complaint, dated May 15, 2015, filed with the Revdex.com You maintain that when DISH Network was unable to provide you with bundled services due to a line of sight issue, you called to cancel the account but you were unaware that the phone and internet services were left activeYou disputed the early termination fee and charges A review of your account reveals that, while the television services were unable to be installed by the DISH Network technician, the phone and internet services activated automaticallyAdditionally, the customer service agent who processed your cancellation request did not follow the correct procedure, and as a result, left the phone and internet service active until you called back to request cancellation of all services When we spoke today, I advised you that I would waive the early termination fee and all charges for phone and internet servicesYour account now has a zero balance We strive to provide excellent service and regret that your experience was unfavorableWe appreciate your feedback and your concerns will be used to improve our customers' interactions with our agents If there are further questions or concerns about this issue, please feel free to contact me at (***) ***-*** Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 7:am-3:pm MST, MON-FRI (***) ***- [redacted] cc: Denver / Boulder Revdex.com Cherokee St Denver, [redacted] [redacted] Initial Consumer Rebuttal / [redacted] (2000, 6, 2015/05/21) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 10, 2015/06/15) */ June 11, [redacted] ***, [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Mr***: On June 11, 2015, we received your correspondence, dated June 10, 2015, filed with the Revdex.com You requested a box to return the leased equipment and you expressed concern with the collection attempts When we spoke today, I advised you that the model receiver is obsolete and it is not required to be returned to DISH NetworkI removed the $receiver fee from your account As of June 11, 2015, your DISH Network account is at a zero balanceThe negative mark [redacted] be removed from your credit reportPlease allow eight weeks for processing with the credit bureaus We apologize for any inconvenience you may have experienced If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday - Friday, 6:am to 2:pm MST (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com [redacted] Denver, CO XXXXX [redacted] ***
August 9, Dear Ms [redacted] : On August 5, 2016, we received your complaint, dated August 2, 2016, filed with the Revdex.com You said that when you agreed to an equipment upgrade, you were told that no contract would be requiredYou also expressed concern that your account was not disconnected on June 17, You requested that we waive the early termination fee and honor the disconnection date of June 17, When we spoke by phone, I advised you that I waived your early termination feeI will honor the disconnection date of June 17, We will send you a refund for your last two payments, totaling $Please allow three to five business days for processing If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT
Complaint: [redacted] I am rejecting this response because:The problems were not solved satisfactorily and I spent hours on the phone with people I could not understandI emailed Dish immediately when after one day we knew we would not be able to use the system as it was just too complicatedCustomer Service when I did talk to them were very condescending and refused to let me cancel our contract, even though it was only a couple of days of service that we had with Dis
t was so frustrating when my husband would change the channels on his t.v., but my t.vin a different room would also change to whatever channel he was watching and would not stay on my channelCustomer Service refused to accept what I was saying was really happening and my husband was so upset, after just a few hours, went around and disconnected all the t.v.'s from their outlets on the wallsWhen I called and tried to cancel service they refused to let me do so, saying we were using the remotes incorrectlyWell, there's only so many ways you can use a remote and sending different remotes was not a satisfactory answer to the numerous problems we were havingThe response I received from the "special agent" [redacted] was just as insulting as Customer Service had beenHe refused to acknowledge the complaints I had, interrupting and talking over me, accusing me of lying in my initial report to the Revdex.comI know what happened with the service, there was Dish software installed on my computer because I noticed my computer was slower and then I saw three different Dish programs installed [redacted] accused me of lying, saying they "never use any computer equipment." Well I saw it with my own eyes***'s justification for charging us over $was because Dish had to pay the technician to come out and install the equipment, even though they got all the equipment backI said repeatedly we only had Dish service for a couple of days when we knew it was too complicated for usHe refused to acknowledge this and insisted we would have to pay the bill which is over $500, as they had already paid the technicianI cannot believe Dish has such horrible customer service when customers can't work their equipmentI found several reviews online after the fact, saying the same thing, other people had found that the service was too complicated and tried to cancel their service but Dish wouldn't let them, and that Dish has numerous complaints and a terrible reputation for bad customer serviceI wish I had read those reviews before we ever signed up with themWe are old and on a fixed income and this is a terrible hardship for us Sincerely, [redacted]
April 25, [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Mr [redacted] : On April 13, 2017, we received your complaint, dated April 12, 2017, filed with the Revdex.com You maintain you are not receiving the promotional discounts that were promised when you established your service through [redacted] You disputed the early termination fee to disconnect your service Your service was activated on January 24, 2017, with a 24-month commitmentPlease be advised that [redacted] is an independent company Your bill included the Flex Pack ($34.99), Locals ($10.00), a Hopper DVR service fee ($15.00) and a Wireless Joey receiver fee ($7.00)Since you enrolled in eAutoPay, you received a monthly $discountThis reduced your monthly rate from $to $ Your service was disconnected on April 12, Since your term commitment was not fulfilled, an early termination fee of $was applied to your accountHowever, the fee was reversed when your service was restarted on the same dayAt that time, your programming was changed to the Welcome Pack ($19.99), making your total monthly rate $(including the Hopper DVR service fee and the Wireless Joey receiver fee) You were also provided with [redacted] for months free, [redacted] for six months free, and the following programming packages for three months free: · Outdoor Pack · Heartland · [redacted] · DISH Movie Pack · [redacted] · [redacted] Please be advised that these programming packages will automatically be removed when the free trial ends When I spoke with you by phone on April 20, 2017, I advised you that I made an exception and waived your 24-month commitmentYou will not be charged an early termination fee if you choose to disconnect your service If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Phone Hours: Monday-Friday, 6:am – 3:pm MDT [redacted] cc: [redacted] [redacted] [redacted] ** [redacted] [redacted] ***