(The consumer indicated he/she DID NOT accept the response from the business.) HilariousNot the case or remotely close to the factsI have evidence that I was re-enrolled in direct payment at least times and I left DISH because of your incredibly bad serviceIt is a result of this which, when I was forced to cancel, no longer allowed me to watch the NHL networkAll calls to DISH are recorded and you obviously did not take the time to listen to any or check the notes on my accountYour response is no better than the robots that answer your numberThis will get resolved in a legal mannerYour corporate Vice President is making every effort to settle this with me and they will get a kick out of your responseI can hardly contain myself Complaint Response Date bumped because: Data Base Migration
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. However, please be advised that after I received notification that the issue had been resolved, I still received a bill for early termination fee. I immediately called, and spent another few hours being switched from agent to agent explaining the situation again. I was finally told to disregard bill and received another phone call saying the issue was resolved. I am still waiting to see if I receive another bill or if the issue has TRULY been resolved. Sincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/11/10) */ November 4, [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Mr [redacted] : On November 3, 2015, we received your correspondence, dated November 2, 2015, filed with the Revdex.com You indicated that when you purchased your DISH Network service you were assured that you would have full access to the Boston Celtics gamesThat has not been the case, as you have experienced repeated blackouts of the broadcastYou requested that your sales call be reviewed and you would like your early termination fee waived so you can disconnect the service without penalty When we spoke on November 3, 2015, I agreed to waive your early termination fee as a courtesyYou accepted this resolution and indicated that you plan to proceed with service disconnection when you have established service with another provider Our review of your sales call failed to confirm your access requirements to the Celtics games If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 2:pm to11:pm MDT, MON-FRI (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] ***
Initial Business Response / [redacted] (1000, 10, 2015/07/24) */ July 22, [redacted] ***, [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXX Dear Mr [redacted] : On July 13, 2015, we received your complaint, dated July 9, 2015, filed with the RevDex.com You stated that you recently contacted DISH Network to establish serviceYou were informed that a new account could not be approved at this time because a previous account established by your brother, Mr [redacted] , using the same phone number and address had a $balance in collectionsYou were not involved with the account in question and you requested confirmation that you and your spouse's name and Social Security Number (SSN) are not associated with the account When we spoke today, I explained that our collections department was unable to verify the $debt and the charge will be removed from Mr [redacted] credit reportI confirmed that neither you nor your spouse's name and SSN were associated with the accountI offered to assist you in establishing a new account in your nameYou indicated that this was no longer required If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 2:pm to11:pm MDT, MON-FRI (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/08/04) */ July 29, 2015 Ms. [redacted] XXXXX Re: BBB Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms. ***: On July 29, 2015, we received your correspondence, dated July 28, 2015, filed with the... RevDex.com. You said that the saleperson advised you that there is a grace period to cancel your service without a penalty. When we spoke today, I explained that you established your account through Dish One Satellite LLC, an independent retailer. DISH Network does not offer a grace period to cancel service without a penalty. Nevertheless, I reversed the $480.00 early termination fee applied to your account. You accepted this resolution. We thank you for bringing this matter to our attention so that we may address it internally with the appropriate personnel. If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday - Friday, 6:00 am to 2:30 pm MST (XXX) XXX-XXXX cc: Denver / Boulder RevDex.com 1020 Cherokee St. Denver, CO XXXXX [redacted] Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/08/05) */ (The consumer indicated he/she ACCEPTED the response from the business.) They agreed to cancel the $480 cancellation fee.
Initial Business Response / [redacted] (1000, 5, 2015/06/22) */ June 19, Mr [redacted] and Ms [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Mr [redacted] and MsSchilinski: On June 16, 2015, we received your complaint, dated June 15, 2015, filed with the Revdex.com You said that DISH Network charged your credit card without your authorizationYou also expressed concern that you are being double billedIn addition, you requested that we waive the fee you were charged for a router, as you said you used your own equipment When we spoke by phone, I explained that I reviewed the recording of your sales call and found that our agent gained your permission to charge your credit card $for your first month of serviceI advised you that your payment of $taken on April 21, 2015, was for service from April to May 21, On May 7, 2017, we sent you your [redacted] due on May 27, 2015, for service from May to June 21, Furthermore, we provided you with a $credit on June 15, 2015, to offset the router fee you were charged I agreed to release you from your TV and internet contracts as a courtesyYou may close your DISH Network account at any time without penalty If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] ***
May 9, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms [redacted] : On May 3, 2016, we received your correspondence, dated May 2, 2016, filed with the Revdex.com You said your monthly bill was supposed to be $a month for two years I attempted to reach you at [redacted] May 4, and 9, I left three voice messagesAlthough you returned my call, we were unable to speak directly You established your account under the Flexpromotion through an independent retailer Because you agreed to the term commitment, we provided you with a $monthly discount for monthsWhen the credit ended the regular price was applied Unfortunately, we are unable to research the sale of service, as the retailer is no longer in businessI waived your early termination fee, and you may cancel your service at any time without a penalty We regret any inconvenience you may have experienced If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday – Friday, 6:am to 2:pm MST [redacted]
July 11, [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear [redacted] ***: On June 30, 2017, we received your complaint, dated June 29, 2017, filed with the Revdex.com You claim that you were not aware of the 24-month commitmentYou believed that you were only signing for the installation when you signed the electronic tablet You established this account through [redacted] ***, an independent retailerSince we were unable to verify the information you were provided, we waived the $early termination feeAdditionally, as an exception, I removed the remaining balance of $ If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] [redacted] [redacted] [redacted] [redacted] ** [redacted] [redacted] ***
Complaint: [redacted] I am rejecting this response because: I was little upset after the work was completedI called Mr Scott to let him know what was all done and it seemed like I was bothering himThis was rather rude to meI also inquired a charge of $for a card that I was told they didn't needI have stuck by Dish with issue that came to meI love the Hooper and the fact that I don't have record prime time Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/08/26) */ August 21, [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms***: On August 17, 2015, we received your complaint, dated August 18, 2015, filed with the Revdex.com You disputed the balance associated with your DISH Network account When we spoke, I advised you that the balance associated with your account was due to unreturned equipmentYou advised me that you could not fit the equipment into the box we sent you and that you declined to pay for postageYou advised me to have someone pick up the equipmentAs I explained, our technicians do not retrieve equipment due to our customer agreements providing that a box will be sent to you for its return As I informed you, we have no record of any offers to waive your balance or remove this item from your credit file As a courtesy, I waived half of the $balance, but you advised me that you would not pay the remaining $balance While we regret any inconvenience, as your leased equipment was never returned, we are unable to waive your remaining balance If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 6:am - 2:pm (MDT), Mon-Fri (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept the business response I was told by their representative that they would remove the items from my credit report in November, They removed itThey are now in wanting to change this agreementI will not pay $or $because I do not owe it and I expect that Dish Network would be held to their word I'll wait another business days to see if Dish resolves to remove the item from my credit reportAfter which, I will escalate this matter further and pursue legal action against Dish NetworkThey've caused me great harm and I have very nicely requested an amicable resolution Final Business Response / [redacted] (4000, 9, 2015/09/08) */ September 2, Ms [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms***: On August 31, 2015, we received your rebuttal, dated August 28, 2015, filed with the Revdex.com You maintain that you were told that you did not have to return your leased equipment because you could not fit it in the box provided and that the information would be removed from your credit file When we spoke, I again advised you that our records from November show that your balance is valid and no offer to remove this item from your credit file or waive your balance I requested that you either pay your adjusted balance of $or return the receiver; however, you declined to do either If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 6:am - 2:pm (MDT), Mon-Fri (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] Final Consumer Response / [redacted] (4200, 11, 2015/09/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept the business' response Thank you Revdex.com for the attempt to resolve this matterAs Dish Network has refused to resolve by completely removing the item from my credit report, I'll end the back and forth now and proceed to taking legal action Again thank you for your effortsIf you decide to publish, please remove any of my personal before doing s
Initial Business Response / [redacted] (1000, 10, 2015/10/21) */ October 13, [redacted] XXXXX XXth [redacted] XXXXX-XXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Mr [redacted] : On October 3, 2015, we received your complaint, dated October 7, 2015, filed with the Revdex.com You expressed concern that channel 6060, Outlaw Country, had bad audio reception and that you were informed this is a known issueYou indicated that when you called in to us you were only offered a $credit, but you would rather have the channel working When I spoke with you by telephone today, I apologized for the inconvenience and informed you that this is a known issue that our uplink center is aware of and actively working onHowever, we do not have an estimated time frame for it to be fixed Our programming packages have been set up to balance cost effectiveness with consumer demandAs a way to maintain lower programming cost, stations are provided in packages, rather than a la carteTherefore, the channels are not priced individually However, our records reveal that you were provided a credit of $as compensation for this issue If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday through Friday 7:am to 3:pm MDT (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com [redacted] Denver, CO XXXXX [redacted] Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/10/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) Rather than fixing the audio on the channel they credited me with a ONE time credit of That is better than nothing, however the channel still is not usable due to audio issuesThis was brought to their attention the beginning of august 2015, it is now october XX XXXX and still nothing has been doneI don't beleive they intend to fix it, nor do I believe anyone has been working on the problem for three months with no resultsThey are not holding up their end of our contractIf this were the history channel or A&E etcwould they try a little harder to fix the problem? I'll let the consumers decide Final Business Response / [redacted] (4000, 14, 2015/10/29) */ October 27, [redacted] XXXXX XXth [redacted] XXXXX-XXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Mr [redacted] : On October 26, 2015, we received your complaint, dated October 23, 2015, filed with the Revdex.com You indicated that channel Sirius Outlaw Country continues to experience technical issues and you maintain that we are not attempting to correct it When I spoke with you by telephone today, I informed you that we are currently working on this issue Our programming packages have been set up to balance cost effectiveness with consumer demandAs a way to maintain lower programming cost, stations are provided in packages, rather than a la carteTherefore, the channels are not individually priced and no compensation will be provided for this channel Because we do not have an estimated time for this to be corrected, we released you from the 24-month commitment We apologize for any inconvenience this may have caused If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday through Friday 7:am to 3:pm MDT (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com [redacted] Denver, CO XXXXX [redacted] ***
May 11, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms [redacted] : On May 6, 2016, we received your complaint, dated May 5, 2016, filed with the Revdex.com You expressed concern with the early termination fee that was applied to your accountYou maintain that you canceled your service because you were given incorrect information; however, you did not provide additional detailsYou requested a refund for the fee Your service was activated on August 7, 2015, with a 24-month commitmentAlthough your service was canceled on May 5, 2016, our records show that your service was restarted on the same dayAs a result, the early termination fee of $was reversed During our phone conversation on May 10, 2016, you indicated that the credits included with your promotion were removed twice--initially because your service was canceled without your request, and then again when your service was placed on DISH Pause Please be advised that the promotional credits are forfeited when service is disconnected for any reason or if the programming package is downgraded below the required packageWe appreciate that you brought your customer service concerns to our attention so we may address them internally with the appropriate personnel I made an exception and waived your term commitmentYou will not be charged an early termination fee if you choose to disconnect your service If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday-Friday, 6:am – 3:pm MDT [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 4, 2015/04/29) */ April 28, Ms [redacted] **., *** [redacted] , [redacted] Re: Revdex.com Complaint # [redacted] - [redacted] Dear Ms [redacted] : On April 28, 2015, we received your correspondence, dated April 27, 2015, filed with the Revdex.com You said that you are experiencing technical issues with the DVR service and requested that these issues be fixed Our records show that a replacement receiver was requested and a free technician visit was scheduled to resolve your technical issues When we spoke today, per your request, I rescheduled the technician visit date for May 2, 2015, between the hours of 8:am and 12:pmI contacted the installation office and advised them of this change and requested that the technician contact you one hour before their time of arrival Because we value your business, I applied a $credit to your account for ten months I apologize for any inconvenience you may have experienced If there are further questions or concerns about this issue, please feel free to contact me at (***) ***-*** Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday - Friday, 6:am to 2:pm MST (***) ***- [redacted] cc: Denver / Boulder Revdex.com Cherokee ** Denver, CO [redacted] Initial Consumer Rebuttal / [redacted] (2000, 6, 2015/05/05) */ (The consumer indicated he/she ACCEPTED the response from the business.)
February 11, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms [redacted] : On February 10, 2016, we received your complaint, dated February 10, 2016, filed with the Revdex.com You indicated that when you added a receiver to your account, you did not agree to a new 24-month agreement A review of this account reveals that this issue was addressed through our Escalations Email Department on February 9, The cost of the receiver and the 24-month agreement were waived If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT (720) 514- cc: Denver / Boulder Revdex.com [redacted] [redacted] ** [redacted] [redacted] Tell us why here
July 29, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Mr [redacted] : On July 21, 2016, we received your complaint, dated July 18, 2016, filed with the Revdex.com I unsuccessfully attempted to contact you at [redacted] on July 22, and 29, 2016, and I left three messages You maintain that you were told that if you returned the equipment you would not be charged for unreturned equipment or the early termination feeYou mention that you received a bill showing a zero balance, but you then received a collection notice Our records reveal that when you contacted us on March 6, 2016, the agent advised you of the $early termination fee and $return shipping feeAll disclosures were provided You were not charged for unreturned equipmentThe charge that was applied to your account is for the early termination fee As an exception, I removed the $early termination and $box return fees from your accountI submitted a refund for the credit balance of $and I notified collections to remove this account from your credit reportPlease allow six to eight weeks for processing If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT
January 23, Mrs [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Mrs [redacted] : On January 11, 2018, we received your correspondence, dated January 10, 2018, filed with the Revdex.com You said you are paying for service that is not being providedYou expressed concern with the DVR service and recordingsYou indicated that you purchased another streaming service due to the missed recordingsYou requested a refund and compensation When we spoke today, to address the recording issues you described, I offed to upgrade your equipment to the Hopper with a new Joey receiver at no upfront cost and with no term commitmentHowever, the monthly DVR service fee would increase by $per monthYou declined this offer I forwarded your concerns to our technical support team, who will contact you directly to troubleshoot your existing equipmentAs a courtesy, I applied a $monthly credit to your account for monthsWe are unable to honor your refund request We regret any inconvenience you may have experienced If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, Christina A [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday – Friday, 6:am to 2:pm MST (720) 514- cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO [redacted] ***
March 4, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear MsClark: On March 3, 2016, we received your correspondence, dated March 2, 2016, filed with the Revdex.com You said you moved and a new account was establishedYou disputed the early termination fee and collection attempts When we spoke on March 3, 2016, you told me that a new DISH Network account was opened in your husband’s name when you movedTo resolve this matter, I removed the $early termination fee from your accountThis information will be removed from your credit reportPlease allow eight weeks for processing with the credit bureausYou accepted this resolution We regret any inconvenience you may have experienced If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday – Friday, 6:am to 2:pm MST [redacted] cc: Denver / Boulder Revdex.com [redacted] [redacted] ** [redacted] [redacted] *** Tell us why here
January 29, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Ms [redacted] : On January 22, 2018, we received your complaint, dated January 19, 2018, filed with the Revdex.com You expressed concern about your recent calls to DISH Network You indicated that the agents with whom you spoke would not answer your questions about the removal of a satellite dish on your property without you verifying your PIN As I advised you in my response to your email, I reviewed your calls to us and will ensure that your concerns are addressed internally You said that you had the dish removed from your roof by an antenna company We sincerely regret how this issue was handled by our agents, and we appreciate your feedback concerning your experience If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, Dave S [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri (720) 514- cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO [redacted] ***
October 26, Dear Dr [redacted] : On October 18, 2016, we received your complaint, dated October 14, 2016, filed with the Revdex.com You disputed the balance associated with your DISH Network account When we spoke I advised you that your balance is due to your early termination fee, as your account was under a 24-month commitment when you disconnected it Please note that your account was a Pay-In-Advance accountAs such, any unpaid balance due after your due date will cause the account to be interrupted We appreciate your feedback concerning your experience; however, as your 24-month commitment was not completed, we are unable to honor your request to waive your balance If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri ###-###-####
(The consumer indicated he/she DID NOT accept the response from the business.) HilariousNot the case or remotely close to the factsI have evidence that I was re-enrolled in direct payment at least times and I left DISH because of your incredibly bad serviceIt is a result of this which, when I was forced to cancel, no longer allowed me to watch the NHL networkAll calls to DISH are recorded and you obviously did not take the time to listen to any or check the notes on my accountYour response is no better than the robots that answer your numberThis will get resolved in a legal mannerYour corporate Vice President is making every effort to settle this with me and they will get a kick out of your responseI can hardly contain myself Complaint Response Date bumped because: Data Base Migration
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. However, please be advised that after I received notification that the issue had been resolved, I still received a bill for early termination fee. I immediately called, and spent another few hours being switched from agent to agent explaining the situation again. I was finally told to disregard bill and received another phone call saying the issue was resolved. I am still waiting to see if I receive another bill or if the issue has TRULY been resolved. Sincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/11/10) */ November 4, [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Mr [redacted] : On November 3, 2015, we received your correspondence, dated November 2, 2015, filed with the Revdex.com You indicated that when you purchased your DISH Network service you were assured that you would have full access to the Boston Celtics gamesThat has not been the case, as you have experienced repeated blackouts of the broadcastYou requested that your sales call be reviewed and you would like your early termination fee waived so you can disconnect the service without penalty When we spoke on November 3, 2015, I agreed to waive your early termination fee as a courtesyYou accepted this resolution and indicated that you plan to proceed with service disconnection when you have established service with another provider Our review of your sales call failed to confirm your access requirements to the Celtics games If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 2:pm to11:pm MDT, MON-FRI (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] ***
Initial Business Response / [redacted] (1000, 10, 2015/07/24) */ July 22, [redacted] ***, [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXX Dear Mr [redacted] : On July 13, 2015, we received your complaint, dated July 9, 2015, filed with the RevDex.com You stated that you recently contacted DISH Network to establish serviceYou were informed that a new account could not be approved at this time because a previous account established by your brother, Mr [redacted] , using the same phone number and address had a $balance in collectionsYou were not involved with the account in question and you requested confirmation that you and your spouse's name and Social Security Number (SSN) are not associated with the account When we spoke today, I explained that our collections department was unable to verify the $debt and the charge will be removed from Mr [redacted] credit reportI confirmed that neither you nor your spouse's name and SSN were associated with the accountI offered to assist you in establishing a new account in your nameYou indicated that this was no longer required If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 2:pm to11:pm MDT, MON-FRI (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/08/04) */ July 29, 2015 Ms. [redacted] XXXXX Re: BBB Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms. ***: On July 29, 2015, we received your correspondence, dated July 28, 2015, filed with the... RevDex.com. You said that the saleperson advised you that there is a grace period to cancel your service without a penalty. When we spoke today, I explained that you established your account through Dish One Satellite LLC, an independent retailer. DISH Network does not offer a grace period to cancel service without a penalty. Nevertheless, I reversed the $480.00 early termination fee applied to your account. You accepted this resolution. We thank you for bringing this matter to our attention so that we may address it internally with the appropriate personnel. If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday - Friday, 6:00 am to 2:30 pm MST (XXX) XXX-XXXX cc: Denver / Boulder RevDex.com 1020 Cherokee St. Denver, CO XXXXX [redacted] Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/08/05) */ (The consumer indicated he/she ACCEPTED the response from the business.) They agreed to cancel the $480 cancellation fee.
Initial Business Response / [redacted] (1000, 5, 2015/06/22) */ June 19, Mr [redacted] and Ms [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Mr [redacted] and MsSchilinski: On June 16, 2015, we received your complaint, dated June 15, 2015, filed with the Revdex.com You said that DISH Network charged your credit card without your authorizationYou also expressed concern that you are being double billedIn addition, you requested that we waive the fee you were charged for a router, as you said you used your own equipment When we spoke by phone, I explained that I reviewed the recording of your sales call and found that our agent gained your permission to charge your credit card $for your first month of serviceI advised you that your payment of $taken on April 21, 2015, was for service from April to May 21, On May 7, 2017, we sent you your [redacted] due on May 27, 2015, for service from May to June 21, Furthermore, we provided you with a $credit on June 15, 2015, to offset the router fee you were charged I agreed to release you from your TV and internet contracts as a courtesyYou may close your DISH Network account at any time without penalty If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] ***
May 9, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms [redacted] : On May 3, 2016, we received your correspondence, dated May 2, 2016, filed with the Revdex.com You said your monthly bill was supposed to be $a month for two years I attempted to reach you at [redacted] May 4, and 9, I left three voice messagesAlthough you returned my call, we were unable to speak directly You established your account under the Flexpromotion through an independent retailer Because you agreed to the term commitment, we provided you with a $monthly discount for monthsWhen the credit ended the regular price was applied Unfortunately, we are unable to research the sale of service, as the retailer is no longer in businessI waived your early termination fee, and you may cancel your service at any time without a penalty We regret any inconvenience you may have experienced If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday – Friday, 6:am to 2:pm MST [redacted]
July 11, [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear [redacted] ***: On June 30, 2017, we received your complaint, dated June 29, 2017, filed with the Revdex.com You claim that you were not aware of the 24-month commitmentYou believed that you were only signing for the installation when you signed the electronic tablet You established this account through [redacted] ***, an independent retailerSince we were unable to verify the information you were provided, we waived the $early termination feeAdditionally, as an exception, I removed the remaining balance of $ If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] [redacted] [redacted] [redacted] [redacted] ** [redacted] [redacted] ***
Complaint: [redacted] I am rejecting this response because: I was little upset after the work was completedI called Mr Scott to let him know what was all done and it seemed like I was bothering himThis was rather rude to meI also inquired a charge of $for a card that I was told they didn't needI have stuck by Dish with issue that came to meI love the Hooper and the fact that I don't have record prime time Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/08/26) */ August 21, [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms***: On August 17, 2015, we received your complaint, dated August 18, 2015, filed with the Revdex.com You disputed the balance associated with your DISH Network account When we spoke, I advised you that the balance associated with your account was due to unreturned equipmentYou advised me that you could not fit the equipment into the box we sent you and that you declined to pay for postageYou advised me to have someone pick up the equipmentAs I explained, our technicians do not retrieve equipment due to our customer agreements providing that a box will be sent to you for its return As I informed you, we have no record of any offers to waive your balance or remove this item from your credit file As a courtesy, I waived half of the $balance, but you advised me that you would not pay the remaining $balance While we regret any inconvenience, as your leased equipment was never returned, we are unable to waive your remaining balance If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 6:am - 2:pm (MDT), Mon-Fri (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept the business response I was told by their representative that they would remove the items from my credit report in November, They removed itThey are now in wanting to change this agreementI will not pay $or $because I do not owe it and I expect that Dish Network would be held to their word I'll wait another business days to see if Dish resolves to remove the item from my credit reportAfter which, I will escalate this matter further and pursue legal action against Dish NetworkThey've caused me great harm and I have very nicely requested an amicable resolution Final Business Response / [redacted] (4000, 9, 2015/09/08) */ September 2, Ms [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms***: On August 31, 2015, we received your rebuttal, dated August 28, 2015, filed with the Revdex.com You maintain that you were told that you did not have to return your leased equipment because you could not fit it in the box provided and that the information would be removed from your credit file When we spoke, I again advised you that our records from November show that your balance is valid and no offer to remove this item from your credit file or waive your balance I requested that you either pay your adjusted balance of $or return the receiver; however, you declined to do either If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 6:am - 2:pm (MDT), Mon-Fri (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] Final Consumer Response / [redacted] (4200, 11, 2015/09/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept the business' response Thank you Revdex.com for the attempt to resolve this matterAs Dish Network has refused to resolve by completely removing the item from my credit report, I'll end the back and forth now and proceed to taking legal action Again thank you for your effortsIf you decide to publish, please remove any of my personal before doing s
Initial Business Response / [redacted] (1000, 10, 2015/10/21) */ October 13, [redacted] XXXXX XXth [redacted] XXXXX-XXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Mr [redacted] : On October 3, 2015, we received your complaint, dated October 7, 2015, filed with the Revdex.com You expressed concern that channel 6060, Outlaw Country, had bad audio reception and that you were informed this is a known issueYou indicated that when you called in to us you were only offered a $credit, but you would rather have the channel working When I spoke with you by telephone today, I apologized for the inconvenience and informed you that this is a known issue that our uplink center is aware of and actively working onHowever, we do not have an estimated time frame for it to be fixed Our programming packages have been set up to balance cost effectiveness with consumer demandAs a way to maintain lower programming cost, stations are provided in packages, rather than a la carteTherefore, the channels are not priced individually However, our records reveal that you were provided a credit of $as compensation for this issue If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday through Friday 7:am to 3:pm MDT (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com [redacted] Denver, CO XXXXX [redacted] Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/10/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) Rather than fixing the audio on the channel they credited me with a ONE time credit of That is better than nothing, however the channel still is not usable due to audio issuesThis was brought to their attention the beginning of august 2015, it is now october XX XXXX and still nothing has been doneI don't beleive they intend to fix it, nor do I believe anyone has been working on the problem for three months with no resultsThey are not holding up their end of our contractIf this were the history channel or A&E etcwould they try a little harder to fix the problem? I'll let the consumers decide Final Business Response / [redacted] (4000, 14, 2015/10/29) */ October 27, [redacted] XXXXX XXth [redacted] XXXXX-XXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Mr [redacted] : On October 26, 2015, we received your complaint, dated October 23, 2015, filed with the Revdex.com You indicated that channel Sirius Outlaw Country continues to experience technical issues and you maintain that we are not attempting to correct it When I spoke with you by telephone today, I informed you that we are currently working on this issue Our programming packages have been set up to balance cost effectiveness with consumer demandAs a way to maintain lower programming cost, stations are provided in packages, rather than a la carteTherefore, the channels are not individually priced and no compensation will be provided for this channel Because we do not have an estimated time for this to be corrected, we released you from the 24-month commitment We apologize for any inconvenience this may have caused If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday through Friday 7:am to 3:pm MDT (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com [redacted] Denver, CO XXXXX [redacted] ***
May 11, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms [redacted] : On May 6, 2016, we received your complaint, dated May 5, 2016, filed with the Revdex.com You expressed concern with the early termination fee that was applied to your accountYou maintain that you canceled your service because you were given incorrect information; however, you did not provide additional detailsYou requested a refund for the fee Your service was activated on August 7, 2015, with a 24-month commitmentAlthough your service was canceled on May 5, 2016, our records show that your service was restarted on the same dayAs a result, the early termination fee of $was reversed During our phone conversation on May 10, 2016, you indicated that the credits included with your promotion were removed twice--initially because your service was canceled without your request, and then again when your service was placed on DISH Pause Please be advised that the promotional credits are forfeited when service is disconnected for any reason or if the programming package is downgraded below the required packageWe appreciate that you brought your customer service concerns to our attention so we may address them internally with the appropriate personnel I made an exception and waived your term commitmentYou will not be charged an early termination fee if you choose to disconnect your service If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday-Friday, 6:am – 3:pm MDT [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 4, 2015/04/29) */ April 28, Ms [redacted] **., *** [redacted] , [redacted] Re: Revdex.com Complaint # [redacted] - [redacted] Dear Ms [redacted] : On April 28, 2015, we received your correspondence, dated April 27, 2015, filed with the Revdex.com You said that you are experiencing technical issues with the DVR service and requested that these issues be fixed Our records show that a replacement receiver was requested and a free technician visit was scheduled to resolve your technical issues When we spoke today, per your request, I rescheduled the technician visit date for May 2, 2015, between the hours of 8:am and 12:pmI contacted the installation office and advised them of this change and requested that the technician contact you one hour before their time of arrival Because we value your business, I applied a $credit to your account for ten months I apologize for any inconvenience you may have experienced If there are further questions or concerns about this issue, please feel free to contact me at (***) ***-*** Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday - Friday, 6:am to 2:pm MST (***) ***- [redacted] cc: Denver / Boulder Revdex.com Cherokee ** Denver, CO [redacted] Initial Consumer Rebuttal / [redacted] (2000, 6, 2015/05/05) */ (The consumer indicated he/she ACCEPTED the response from the business.)
February 11, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms [redacted] : On February 10, 2016, we received your complaint, dated February 10, 2016, filed with the Revdex.com You indicated that when you added a receiver to your account, you did not agree to a new 24-month agreement A review of this account reveals that this issue was addressed through our Escalations Email Department on February 9, The cost of the receiver and the 24-month agreement were waived If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT (720) 514- cc: Denver / Boulder Revdex.com [redacted] [redacted] ** [redacted] [redacted] Tell us why here
July 29, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Mr [redacted] : On July 21, 2016, we received your complaint, dated July 18, 2016, filed with the Revdex.com I unsuccessfully attempted to contact you at [redacted] on July 22, and 29, 2016, and I left three messages You maintain that you were told that if you returned the equipment you would not be charged for unreturned equipment or the early termination feeYou mention that you received a bill showing a zero balance, but you then received a collection notice Our records reveal that when you contacted us on March 6, 2016, the agent advised you of the $early termination fee and $return shipping feeAll disclosures were provided You were not charged for unreturned equipmentThe charge that was applied to your account is for the early termination fee As an exception, I removed the $early termination and $box return fees from your accountI submitted a refund for the credit balance of $and I notified collections to remove this account from your credit reportPlease allow six to eight weeks for processing If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT
January 23, Mrs [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Mrs [redacted] : On January 11, 2018, we received your correspondence, dated January 10, 2018, filed with the Revdex.com You said you are paying for service that is not being providedYou expressed concern with the DVR service and recordingsYou indicated that you purchased another streaming service due to the missed recordingsYou requested a refund and compensation When we spoke today, to address the recording issues you described, I offed to upgrade your equipment to the Hopper with a new Joey receiver at no upfront cost and with no term commitmentHowever, the monthly DVR service fee would increase by $per monthYou declined this offer I forwarded your concerns to our technical support team, who will contact you directly to troubleshoot your existing equipmentAs a courtesy, I applied a $monthly credit to your account for monthsWe are unable to honor your refund request We regret any inconvenience you may have experienced If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, Christina A [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday – Friday, 6:am to 2:pm MST (720) 514- cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO [redacted] ***
March 4, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear MsClark: On March 3, 2016, we received your correspondence, dated March 2, 2016, filed with the Revdex.com You said you moved and a new account was establishedYou disputed the early termination fee and collection attempts When we spoke on March 3, 2016, you told me that a new DISH Network account was opened in your husband’s name when you movedTo resolve this matter, I removed the $early termination fee from your accountThis information will be removed from your credit reportPlease allow eight weeks for processing with the credit bureausYou accepted this resolution We regret any inconvenience you may have experienced If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday – Friday, 6:am to 2:pm MST [redacted] cc: Denver / Boulder Revdex.com [redacted] [redacted] ** [redacted] [redacted] *** Tell us why here
January 29, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Ms [redacted] : On January 22, 2018, we received your complaint, dated January 19, 2018, filed with the Revdex.com You expressed concern about your recent calls to DISH Network You indicated that the agents with whom you spoke would not answer your questions about the removal of a satellite dish on your property without you verifying your PIN As I advised you in my response to your email, I reviewed your calls to us and will ensure that your concerns are addressed internally You said that you had the dish removed from your roof by an antenna company We sincerely regret how this issue was handled by our agents, and we appreciate your feedback concerning your experience If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, Dave S [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri (720) 514- cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO [redacted] ***
October 26, Dear Dr [redacted] : On October 18, 2016, we received your complaint, dated October 14, 2016, filed with the Revdex.com You disputed the balance associated with your DISH Network account When we spoke I advised you that your balance is due to your early termination fee, as your account was under a 24-month commitment when you disconnected it Please note that your account was a Pay-In-Advance accountAs such, any unpaid balance due after your due date will cause the account to be interrupted We appreciate your feedback concerning your experience; however, as your 24-month commitment was not completed, we are unable to honor your request to waive your balance If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri ###-###-####