November 4, Dear Ms***: On November 28, 2016, we received your complaint, dated October 25, 2016, filed with the Revdex.com You stated that you received an offer from DISH Network to return as a customerThe offer included a $gift cardYou
accepted; however, you have not received the gift card and your attempts to resolve the matter have been unsuccessfulYou requested to receive the gift card you were promised When we spoke on October 31, 2016, I offered to address this matter for youI received confirmation today that your gift card has been issuedYou accepted this resolutionPlease allow six to eight weeks for delivery If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI ###-###-####
March 30, Ms*** *** *** ** *** *** *** ** *** Re: Revdex.com Complaint # ***
***-*** Dear Ms***: On March 25, 2016, we received your complaint, dated March 24, 2016, filed with the Revdex.com You said that you were provided incorrect information during your sale, and that you received poor customer service I attempted to reach you at *** *** on March 28, and 30, 2016, and I left three voicemails As I am unable to verify the information provided to you during your sale, I made an exception and waived the early termination fee associated with your DISH Network account We sincerely regret that your experience was unfavorable, and your concerns will be used to improve the interaction between our agents and our customers If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri *** ***
*
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***
January 13, Mr*** *** *** ** *** *** ** *** ** *** Re: Revdex.com Complaint # ***
***-*** Dear Mr***: On January 6, 2016, we received your complaint, dated January 5, 2016, filed with the Revdex.com You disputed the early termination fee applied to your DISH Network account. You said that you were misinformed about the capabilities of the equipment you would receive and that you were not able to access Netflix as promised When I spoke with your daughter, ***, I advised her that a review of your sales call revealed that, while your lack of internet access was not discussed, there was some confusion about the capability of the Hopper receiver to stream Netflix. While our records indicate that DISH Network made a good faith effort to resolve this issue and that our offers were declined, I made an exception and waived the $early termination fee applied to your DISH Network account We sincerely regret any inconvenience this issue may have caused If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri *** ***
September 23, Dear Ms***: On September 12, 2016, we received your complaint, dated September 9, 2016, filed with the Revdex.com You indicated that you have experienced many technical issuesWhen you initiated your service, you were
also told that we provided the New York Yankees baseball gamesYou requested to be released from your 24-month agreement and the equipment be removed Our records reveal that you have reported some technical issuesA review of the sales call reveals that you were informed that the Yankees games would be provided in a different packageI apologize for the information you received As an exception, I released you from the 24-month agreement and its associated early termination fee Since we do not require the return of the satellite dish, we do not remove itBoxes for the return of the Hopper and Joey receivers and remotes were delivered under UPS tracking number ***on Friday, September 2, 2016, at 12:pmPlease return the equipment to avoid unreturned equipment fees and keep the return tracking numbers for your records If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely,
*** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT ###-###-####
Initial Business Response /* (1000, 5, 2015/10/22) */
October 13,
*** *** ***
*** *** *** **
*** ** XXXXX-XXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On October 13, 2015, we received your complaint, dated October 9, 2015, filed
with the Revdex.com
You indicated that you filed a damage claim for one TVYou have not received the settlement but you were told the claim was closedYou are now requesting reimbursement for two TVs
As a settlement has already been reached, we are unable to open another claim for the same issueA review of this account reveals that this claim has been settledOur Corporate Field Resolutions Department informed us that once the settlement letter was returned to us, a check could be issued
I enclosed a copy of the settlement letter for your review
For further assistance regarding this issue, please contact Alex Philpott-Jones directly at XXX-XXX-XXXX, extXXXXX
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday through Friday 7:am to 3:pm MDT
(XXX) XXX-XXXX
Enclosure
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Initial Business Response /* (1000, 10, 2015/10/20) */
October 19,
*** *** ***
*** *** ***
***, ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On October 15, 2015, we received your complaint, dated October 14, 2015, filed
with the Revdex.comMy attempts to reach you by phone on October 15, and 19, 2015, have been unsuccessful; however, I was able to leave a voice message on each attempt
You said that your receiver keeps freezing and you were sent a replacement receiver that has the same issueYou requested that we release you from your contract
A review of your account reveals that you activated your replacement receiver on October 18, An agent assisted you with activating the receiver and it was successful
I am unable to meet your requests at this time; if the problem continues, please contact me directly
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (3000, 12, 2015/10/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Because, i'm still have problem with satellite even they give me other box is doing same issue
Final Business Response /* (4000, 15, 2015/11/04) */
October 30,
*** *** ***
*** *** ***
***, ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On October 28, 2015, we received your rebuttal, dated October 26, 2015, filed with the Revdex.com
You said that the technical issues continue with your receiver
When we spoke I agreed to release you from your contractPer your request, I closed your DISH Network account and waived all chargesI also provided you with the equipment return disclosures
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Initial Business Response /* (1000, 4, 2015/05/07) */
April 24,
Ms*** ***
*** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On April 24, 2015, we received your complaint, dated April 23, 2015, filed with the RevDex.com
You said that DISH Network debited your credit card account without authorizationYou also indicated that you did not have a commitmentYou requested a refund of $
When we spoke, I advised you that the $early termination fee was automatically applied to the credit or debit card used to qualify your account, in accordance with the terms of your customer agreement
Our records indicate that you were advised of your 24-month commitment and associated early termination fee and automatic debit during your sales callWe also have your signed Digital Home Advantage customer agreement on file (copy enclosed)
Our records also indicate that your account was disconnected due to non-paymentOf the four payments we received, two (in the amounts of $and $365.83) were returnedYour current balance of $1,comprises $for programming and the remainder in unreturned equipment feesOnce the leased equipment is returned, the unreturned equipment fees will be reversed
You also indicated that you were to receive a $gift cardAs I explained during our call, in order to receive a promotional gift card, you must provide the specific promotional code to your sales agent to be entered on your account at initiationAs no promotional code was provided, we are unable to send a gift card
As our records indicate that you agreed to, and received the benefits of, your DHA customer agreement, we are unable to provide you with a refund
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 6:am - 2:pm (MDT), Mon-Fri
(XXX) XXX-XXXX
Enclosure
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (3000, 6, 2015/05/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The documents sent are not my signature as I stated multiple times
The promotional code was back in October of 2014, as good custome service person would have been compliant in doing this by looking it upBut as fraud has been committed as well as theft by your company goes to show your lack of care for customers in any way
the equipment was returned
no refund provided
credit card company provided with your fraud signature and also pursuing charges for unauthorized use
as I stated I never signed anything ever nor will I to watch tv
Final Consumer Response /* (3000, 14, 2015/06/05) */
POSSIBLE DUPLICATE
Case# : XXXXXXXX
*** *** vsDISH NETWORK, LLC
NatureOfDispute
I have a account with dish network they charged me a early term fee that was fraud I never term my service OK so that was resolved they game my a credit of because they couldn't refund it to my card because I have canceled it no problem however now they say they did put it on my card but cant because its a closed account and recharged me for it this month again as well as charged me for a tec visit to restart my services when it was only off due to them saying I canceled it here is a copy of my conversations with the supervisor and my bill copy's as wellAl-Harbey (ID: 7CR): Hi, my name is Al-Harbey (ID: 7CR)How may I help you?*** ***: well im confused I saw a charge on my bill it says for refund yet its a charge and someone was supposed to take care of it yet it sill remains whats going onAl-Harbey (ID: 7CR): I can help with that.Al-Harbey (ID: 7CR): Thank you for providing your account information and PIN when launching the chatI have your account loaded and have verified your information.Al-Harbey (ID: 7CR): Thank you for providing your account information and PIN when launching the chatI have your account loaded and have verified your information.*** ***: ok thanksAl-Harbey (ID: 7CR): You're welcome.Al-Harbey (ID: 7CR): Thank you for waiting.*** ***: no problemAl-Harbey (ID: 7CR): :)Al-Harbey (ID: 7CR): Upon checking, your account.Al-Harbey (ID: 7CR): The $is for the balance on your account.*** ***: for what u guys took from me for a early termanation fee when my account wasnt termanated then u fixed it by putting it as a credit on my account thats fine now u charge me again for itAl-Harbey (ID: 7CR): They already adjust the fee for the early termination fee.*** ***: yes I know that then how did ;my account go from a positive some dollors to a bill of 380Al-Harbey (ID: 7CR): I really understand.Al-Harbey (ID: 7CR): But I double check your account.Al-Harbey (ID: 7CR): You request to process the refund of $380.00.*** ***: yes I know i
Product_Or_Service: dish
Account_Number: XXXX XXXX NO RP
DesiredResolution
DesiredSettlementID: Other (requires explanation)
I want all of taken back off my bill as it was all done fraudulantly and some type of credit for having to spend my whole day dealing with it like I have and being told lie after lie they cant put it back on the card I have proof its closed so where is my BillCreationDate:05/05/15AccountNumber:XXXXXXXXXXXXXXXXAccountHolder:ROBINNIXSum...⇄ />
Final Business Response /* (4000, 16, 2015/06/09) */
June 5,
Ms*** ***
XXXXX*** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On June 3, 2015, we received your rebuttal, dated June 2, 2015, filed with the Revdex.com
You disputed the balance associated with your accountYou said that your credit card account was closed and that you did not receive the $refund sent to your bank account
When we spoke, I advised you that a refund of $was sent to the credit card account ending in on May 11, Our Refunds Team confirmed that the refund was returnedThey provided me with the transaction reference number WWO249CZX2L
As I advised you, our records indicate that your account was disconnected due to non-payment on March 28, A $early termination fee was applied to your account and to the qualifying credit or debit card provided at the time of saleYou restarted your account on May 5, 2015, and the early termination fee was reversedAs such, the $was refunded on May 11,
Enclosed is a copy of your current bill showing the refund and account balanceAs the early termination fee was applied, waived, and refunded correctly, we are unable to remove this part of your balance
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 6:am - 2:pm (MDT), Mon-Fri
(XXX) XXX-XXXX
Enclosure
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Initial Business Response /* (1000, 5, 2015/08/26) */
August 12,
*** *** ***
XXXXX XXX *** *** **
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On August 10, 2015, we received your complaint, dated August 7, 2015, filed with
the Revdex.com
You mentioned the following concerns:
Monthly rate
Programming
Equipment
Service disconnection
Equipment return
Customer service
You said that you were paying over $a month and the only option to lower your bill was to remove servicesDISH Network does not guarantee prices, and we have experienced several price increases since the activation of your service on November 2, This, along with account credits that have expired, has caused your monthly charges to change and/or increaseYour monthly rate prior to the disconnection of your service was $plus tax for the America's Top package ($84.99) and an HD receiver ($7.00)This monthly rate is correct for the services that you subscribed to
You expressed concern with the removal of channels due to contract negotiationsDISH Network is constantly negotiating programming contracts in an effort to ensure our customers receive the lowest all-digital programmingIn order to remain the best value for our customers and offer competitive pricing for their programming, we, at times, have to have an interruption of service while we negotiate for low pricingHowever, a resolution was reached and the channels were restored
You maintain that you experienced technical issues with your equipment because it was outdatedPlease be advised that the receivers that were listed on your account (models and 211) were not outdatedOur records show that the only technical issues that were reported in the last months were on February 9, 2015, and the issues were resolved by phone on the same day
You indicated that your service was not disconnected as you requestedAlthough we show that you contacted us on July 30, 2015, to disconnect your service, the call was disconnected before your request could be honoredYour service was disconnected on August 6,
When I spoke with you by phone on August 11, 2015, I advised you that I backdated your bill to July 30, I also submitted a refund check of $for your overpaymentPlease allow seven to ten business days for processing
You would like DISH Network to provide boxes for the return of the equipmentBoxes for the return of the equipment were shipped to your home on August 11, Please allow two to five business days for delivery
You expressed dissatisfaction with our Customer Service Department while you were attempting to resolve your concernsWe appreciate that you brought your customer service concerns to our attention so that we may address them internally with the appropriate personnel
We strive to provide excellent service and regret that your experience was unfavorableWe thank you for your business and we are disappointed to lose you as a member of the DISH Network family
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday-Friday, 6:am - 3:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (3000, 7, 2015/09/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
More to see about this company and how they work everydayMore lies? Or what type of advertising are trying to sell? I said my bill was nearly $not over as you saidOn my statement you mailed to me is $97.05, because that must be right because that is the exact amount that I paid you last month as your statement showsYou said Dish Network does not guarantee pricesI went to your web-site, IT SAYS $49.99/mo guaranteed yrs.and with Hopper Smart DVR and no HASSLEMust be better equipment in order to keep up with the competitionAnd I did pay you $for your service guy to "Unplug and plug back in" the receiver, why did not you tell me that when I called in my problem??? I have to do that task often for this problem with this JUNK I'm paying you for?
In my statement it shows pages 1-5, my billing breakdown and you offering Satellite Internet, and rewards for referring friends (XBOX)No mention of the web-site offer of $yr guarantee and the Hopper? How come? I have been w/you since 2004, and mailed in my monthly checks on time
When I called to return your receivers, they transferred me to an "Account Specialist"But I never asked to negotiate contractsThe first person could have done thatThen became the "HASSLE" as Dish Network say's they don't commitShipping cost threats, receiver cost threats if they were not returnedYou Bribe with free programming to movie channelsThe first Specialist stated she needed minutes of my time and said I had only minutesI hung up after to listening to minutes of your bribesI called a second time (since still no boxes) again transferred to your "Specialist" and she stated my account still is not closedShe put me on hold then later hung up on me..You train your Staff to never accept "NO"You HASSLE CLIENT"s to keep them from discontinuing their serviceI had to file a complaint here at Revdex.com just to get someone to accept the word "NO" and ship me the boxesWhen I called on July to cancel, why did it take till August to speak with someone from Dish to take me serious? That person left a message to call her back, I tried times and left a message on August You contacted me back on August and said my account was closed you will ship the boxes, you will back date my account to when I called on July You said there will be a small refund, and no shipping feesConversation was short and wasted no timeBut then you post these lies afterwardsIn which just exposes Dish Network even more for the World to seeThe only way to lower my bill is to cancel Dish
Final Business Response /* (4000, 9, 2015/09/11) */
September 9,
*** *** ***
XXXXX XXX *** *** **
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On September 4, 2015, we received your complaint, dated September 3, 2015, filed with the Revdex.com
You expressed further concern with the following:
Monthly price
Technical issues
Promotional offer
Service disconnection
Equipment return
You indicated that your monthly rate was nearly $Since the activation of your service on November 2, 2004, we have experienced several price increasesThis increased your monthly rate to $plus taxes for the subscribed service
Although you maintain that you paid $for a technician visit, our records do not show thisAs previously advised, the only technical issues reported were resolved by phone on February 9,
You mentioned that DISH Network is currently offering a guaranteed price for two yearsPlease be advised that this is a new customer offer and includes promotional credits to reduce the regular package price
You expressed dissatisfaction with the disconnection of your serviceAs indicated in my previous response, when you contacted us on July 30, 2015, to disconnect your service, the call was disconnected before your request could be honored; however, your service was disconnected on August 6, 2015, and your bill was backdated to July 30,
The leased equipment was returned on August 19, 2015, and the box return fee of $was waived
We regret any inconvenience that this issue may have caused
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday-Friday, 6:am - 3:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Initial Business Response /* (1000, 5, 2015/09/04) */
September 2,
*** *** ***
*** ** *** **
*** *** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On August 27, 2015, we received your correspondence, dated August 26, 2015,
filed with the Revdex.com
You stated that you completed four DISH Network new customer referrals in January 2015, but you have not received your monthly Refer a Friend creditsYou requested a $monthly credit for the past six months as well as monthly credits for the remaining four months
When we spoke today, I advised you that the matter was corrected on August 12, You will receive four $monthly credits for ten monthsYou accepted this resolution
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 2:pm to11:pm MDT, MON-FRI
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (3000, 7, 2015/09/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did speak with someone and I did NOT accept that resolutionYou cannot tell me that you will start it as of Aug 12, because that is months too lateI should have been receiving them as of FebruaryAnswer me this, if you were overcharged by your bank for $a month for months, and they just told you they would fix it from here on out would you be okay with this? Just giving it to me from now on is not the same as having it when it was supposed to be thereI am completely unsatisfied
Final Business Response /* (4000, 9, 2015/09/24) */
September 23,
*** *** ***
*** ** *** **
*** *** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On September 11, 2015, we received your rebuttal, dated September 10, 2015, filed with the Revdex.com
You indicated that you were dissatisfied with the resolution I offered that addressed your missing Refer-A-Friend credits
The matter was corrected and the monthly credits began being posted to your account on August 12, However, you indicated that you were overcharged as a result of the delay
You were billed correctly for your monthly services
Upon further investigation the referral credits provided effective August 12, 2015, were actually for your four referrals that were activated in July You are receiving full credit for these referrals in monthly $increments over a ten-month period, as stated in the promotional offer
To resolve the four referrals from January 2015, I have applied a $credit to your account
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 2:pm to11:pm MDT, MON-FRI
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Initial Business Response /* (1000, 5, 2015/10/02) */
September 24,
Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
Re: Mr*** ***
Revdex.com File NoXXXXXXXX
XXXXXXX
Dear Sir or Madam:
On September 23, 2015, we received your correspondence,
dated September 22, 2015, regarding Mr*** ***
Mr*** requested that all mailings cease from DISH NetworkPer his request, I will address this matter through your office directly
Most print advertisements, but not all, are sent by companies that sell DISH Network satellite hardware and programmingThey are independent companies that set their own policies and business procedures
I have placed Mr***'s address on the DISH Network Do Not Contact listHowever, we do not share any information with the independent companies that sell our productTherefore, we suggest that Ms*** call the contact phone number on each advertisement and request to be placed on their Do Not Contact list
The United States Postal Service also has some suggestions to prevent the receipt of unwanted print advertisements:
The *** (***) created a "Do Not Mail" registryThe DMA has approximately 3,membersRegistry members are no longer allowed to be contacted by members of the DMAEmail registration is free at www.dmachoice.orgfees may apply for registration by mailIt takes approximately two to three months before a significant reduction in junk mail is seenThe DMA registry provides a partial solution; junk mail may still be received from non-DMA membersThe DMA contact information is as follows:
***
*** *** ***
PO Box ***
Carmel, NY XXXXX
***.org
There are methods available to refuse delivery from non-governmental institutionsRequest Form *** Application for Listing and/or Prohibitory OrderThe form was originally created to avoid circulation of sexually-oriented mail; however, the Supreme Court ruled Form *** can be used to refuse all undesirable mail, including junk mailWhen submitting Form *** include a sample piece of junk mailIt takes days to have your address added to the listYour listing is active for five years
The Prohibitory Order Processing Center contact information is:
** *** ***
PO Box ***
Memphis, TN XXXXX-XXXX
***
I hope this information will assist Mr***
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday - Friday, 6:am to 2:pm MST
(XXX) XXX-XXXX
cc: *** ***
Initial Consumer Rebuttal /* (3000, 7, 2015/10/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I continue to receive junk mail from DISH, as recently as last Friday (10/02/2015)I have already opted out of direct marketing, and should not have to file a prohibitory order with the post office to get this resolvedI have emailed and called MANY times making this same request to stop receiving mailCalling typically means being on hold for minutes to speak to a foreign call centerDISH needs to STOP their multiple-ad-per-week mailing - the waste of paper and resources alone is infuriating, let alone my time
Final Business Response /* (4000, 9, 2015/10/13) */
October 6,
Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
Re: Mr*** ***
File NoXXXXXXXX
XXXXXXX
To Whom It May Concern:
On October 6, 2015, we received your correspondence, dated October 5, 2015, regarding Mr*** ***
We regret that Mr*** disagrees with our response
As previously explained, most print advertisements, but not all, are sent by companies that sell DISH Network satellite hardware and programmingThey are independent companies that set their own policies and business procedures
Mr***'s address was added to the DISH Network internal Do Not Contact listHowever, we do not share any information with the independent companies that sell our productTherefore, we suggest that he contact the phone number on each advertisement and he request to be placed on their Do Not Contact list
Since Mr*** said he has already resisted mailings through the *** *** *** we suggest that he contact his local post office regarding the delivery of unwanted print advertisements
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday - Friday, 6:am to 2:pm MST
(XXX) XXX-XXXX
cc: *** ***
Final Consumer Response /* (3000, 16, 2015/10/14) */
I received another JUNK mailing from DISH yesterday, deceptively sent in a tan envelope with no return address
Final Consumer Response /* (2000, 6, 2015/09/18) */
Since filing this complaint with the Revdex.com, I was contacted by a member of the Dish team called ***
She helped us to resolve this issue, in a efficient and effective manner, she was very professional and was able to answer all
of our question regarding this matterIf it wasn't for *** and her customer service skills we would have switched networksThank you for everyone who assisted us in resolving this complaint, Dish and Revdex.com
Initial Business Response /* (1000, 10, 2015/06/01) */
May 24,
Ms*** ***
*** *** ***
*** ***, ** ***-***
Re: Revdex.com Complaint # ***
***-***
Dear Ms***:
On May 21, 2015, we received your complaint, dated May 19, 2015, filed with
the Revdex.com
You indicated that when you requested that your DISH Network service be disconnected, it was placed on DISH Pause instead and that it was not disclosed that the pause was only good for up to nine monthsOur records reveal that an email that included the disclosures for DISH Pause was sent to you at ***@***.com on June 6,
DISH Network offers a pause option for temporary situations when the service cannot be usedIt is not a long-term solution and is only an option for up to nine monthsOnce the time frame has expired, the service is restarted automatically
Although you indicated that you did not receive any notification and you began to be billed for service, our records indicate that we notified you by email on March 16, 2015, that your nine months of DISH Pause had expiredThe email was sent to ***@***.com, which is the email address listed on the account
Nevertheless, as an exception, I disconnected the service, per your request, and I removed the $balance
When I spoke with you by telephone today, I advised you to return the receiver and remotes to avoid unreturned equipment feesPlease keep the return tracking numbers for your records
If there are further questions or concerns about this issue, please feel free to contact me at (***) ***-***
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday through Friday 7:am to 3:pm MDT
(***) ***-***
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO
*** ***
July 20, Ms*** *** *** ** ** *** *** ** *** ** ***
Re: Revdex.com Complaint # ***
***-*** Dear Ms***: On July 18, 2016, we received your complaint, dated July 12, 2016, filed with the Revdex.com (Revdex.com) You indicated that a customer service agent provided you with a monthly credit of $for six months, but he did not call you to remind you that the offer expiredYou requested that we provide you the same discount A review of the call on November 9, 2015, reveals that the agent did not tell you he would call you to remind you when your courtesy credit was expiringBoth you and your spouse were on the call when the agent told you that the offer expired on April 28, However, on July 18, 2016, you were provided a $credit for six monthsPlease note, that these credits will expire after the six-month time frame and you will begin to be billed at the regular rateAs an exception, I also applied a one-time $credit to your account, but I am unable to honor your request for any additional monthly credits When I spoke with you by telephone today, you said you did not want to speak with me and that any response can be directed straight to the Revdex.com If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT *** ***
Tell us why here...October 1*, 2016 Dear Ms***-***: On October 6, 2016, we received your complaint, dated October 4, 2016, filed with the Revdex.com. I unsuccessfully attempted to contact you at ###-###-#### on October and 1*, 2016, and I left three
messages You indicated that you established an account for internet service for your daughter, ***, in March 2014, at *** *** in Washington, yet the equipment was not installedYou stated that you attempted again when your daughter moved, but you had the same resultsYou requested that the credit inquiries be removed from your credit reportYou also requested a rate that was offered in when you originally inquired about the internet service. Our records do not reflect that you established an account in March It is an active TV account ***) that was established on July 20, 2014, at the *** *** address, but the address has been changed to the *** ** *** *** addressWe attempted to install the internet service on April 16, 2015, but when the technician arrived, there was no one homeIt was rescheduled for April 24, You contacted us on April 25, 2016, and cancelled the installationThere was no charge for the installation and no refund was dueYou were advised that you would not receive a bundled price and your price for TV would stay the sameYour current charges are $before tax. We located another account (***) that was established on December 4, 2013, with TV service onlyThis account address is *** *** ***, Buffalo, Washington ***. There is also a third account under your name (***) and it was installed on October 13, 2016, for internet service onlyThe address on the account is *** ** *** ***, Moses Lake, Washington ***You were not charged for the installationWe cannot honor a two-year-old rateYour monthly price is $before tax. With regard to credit inquiries, we show a total of four inquiries going back to Only two are still showing on your credit fileThe two that are still showing are at two different addresses for two different accountsIt is standard to have one inquiry per account built If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: Monday through Friday 7:am to 3:pm MDT###-###-####
Initial Business Response /* (1000, 4, 2015/12/14) */
December 9,
Ms*** ***
XXXXX *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On December 4, 2015, we received your complaint, dated December 3, 2015, filed with
the Revdex.com
My attempts to contact you by phone at (XXX) XXX-XXXX on December 4, and 8, 2015, were unsuccessful; however, I left three messages
You maintain that an unauthorized debit of $was applied to your credit card accountYou requested a refund and reimbursement of a $overdraft fee
Your service was activated on April 24, 2015, with a 24-month commitmentPer your promotion, DISH Network may automatically debit your credit card account for any early termination, unreturned equipment and/or shipping feesEnclosed is a copy of your agreement wherein this is disclosed
Our records show that your service was disconnected on October 31, 2015, for non-paymentSince your term commitment was not fulfilled, an early termination fee of $was applied to your accountA debit of $was applied to your credit card account on November 25,
Your service was restarted on November 26, As a result, the early termination fee was reversedA refund of $was applied to your credit card account on December 2, A second refund of $was applied to your credit card account on December 3,
We are unable to honor your request to reimburse you for your overdraft fee
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday-Friday, 6:am - 3:pm MDT
(XXX) XXX-XXXX
Enclosure
cc: Denver / Boulder Revdex.com
*** *** ***
*** ** XXXXX
*** ***
Initial Consumer Rebuttal /* (2000, 6, 2015/12/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
December 17,
*** *** ***
*** *** ***
*** *** ** ***
Re: Revdex.com Complaint # ***
8***###-###-####
Dear Mr***:
On December 14, 2015, we received your complaint, dated December 11, 2015, filed with the Revdex.com
You said that
you have been overcharged $for the last two yearsYou would like the charges removed and to receive a refund
When we spoke, you said that you requested the Multi-Sport package be removed two years agoI informed you that a review of your account doesn't reveal that you contacted us to remove the packageHowever, I agreed to remove the package and provide you with a one-year credit of $
You also expressed concern over the monthly rate for your America's Top channel packageI advised you that the rate is accurate and that it has increased since you initiated your accountI told you that our prices are subject to change at any time, per your contractual agreement
If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT
###-###-####
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO
*** ***
May 26, Mrs*** *** *** *** *** *** *** ** *** Re: Revdex.com Complaint # *** ***-***
Dear Mrs***: On May 26, 2016, we received your complaint, dated May 24, 2016, filed with the Revdex.com You expressed concern that a DISH Network account in North Carolina appeared on your credit report, indicating that you have never been a DISH Network customer and you have always lived in KentuckyIn addition, you said you were dissatisfied with the customer service you received When I spoke with you by telephone today, I informed you that I would forward the issue to our ID Theft Department for further research After contacting you directly, Mr*** *** from the ID Theft Department was able to determine that this is not an identity theft issueIt appears that the collection agency contacted you by mistake in an attempt to collect this debt. Mr*** will request a deletion letter from the collection agency I apologize on behalf of DISH Network that you were dissatisfied with the customer service you received, and I regret that this experience was discouraging If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT *** ***
Complaint: ***
I am rejecting this response because: At this point, whether you want to admit it or not you should be honoring my request just based on the way we were treated during our last phone call
Sincerely,
*** ***
November 4, Dear Ms***: On November 28, 2016, we received your complaint, dated October 25, 2016, filed with the Revdex.com You stated that you received an offer from DISH Network to return as a customerThe offer included a $gift cardYou
accepted; however, you have not received the gift card and your attempts to resolve the matter have been unsuccessfulYou requested to receive the gift card you were promised When we spoke on October 31, 2016, I offered to address this matter for youI received confirmation today that your gift card has been issuedYou accepted this resolutionPlease allow six to eight weeks for delivery If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI ###-###-####
March 30, Ms*** *** *** ** *** *** *** ** *** Re: Revdex.com Complaint # ***
***-*** Dear Ms***: On March 25, 2016, we received your complaint, dated March 24, 2016, filed with the Revdex.com You said that you were provided incorrect information during your sale, and that you received poor customer service I attempted to reach you at *** *** on March 28, and 30, 2016, and I left three voicemails As I am unable to verify the information provided to you during your sale, I made an exception and waived the early termination fee associated with your DISH Network account We sincerely regret that your experience was unfavorable, and your concerns will be used to improve the interaction between our agents and our customers If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri *** ***
*
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***
January 13, Mr*** *** *** ** *** *** ** *** ** *** Re: Revdex.com Complaint # ***
***-*** Dear Mr***: On January 6, 2016, we received your complaint, dated January 5, 2016, filed with the Revdex.com You disputed the early termination fee applied to your DISH Network account. You said that you were misinformed about the capabilities of the equipment you would receive and that you were not able to access Netflix as promised When I spoke with your daughter, ***, I advised her that a review of your sales call revealed that, while your lack of internet access was not discussed, there was some confusion about the capability of the Hopper receiver to stream Netflix. While our records indicate that DISH Network made a good faith effort to resolve this issue and that our offers were declined, I made an exception and waived the $early termination fee applied to your DISH Network account We sincerely regret any inconvenience this issue may have caused If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri *** ***
September 23, Dear Ms***: On September 12, 2016, we received your complaint, dated September 9, 2016, filed with the Revdex.com You indicated that you have experienced many technical issuesWhen you initiated your service, you were
also told that we provided the New York Yankees baseball gamesYou requested to be released from your 24-month agreement and the equipment be removed Our records reveal that you have reported some technical issuesA review of the sales call reveals that you were informed that the Yankees games would be provided in a different packageI apologize for the information you received As an exception, I released you from the 24-month agreement and its associated early termination fee Since we do not require the return of the satellite dish, we do not remove itBoxes for the return of the Hopper and Joey receivers and remotes were delivered under UPS tracking number ***on Friday, September 2, 2016, at 12:pmPlease return the equipment to avoid unreturned equipment fees and keep the return tracking numbers for your records If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely,
*** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT ###-###-####
Initial Business Response /* (1000, 5, 2015/10/22) */
October 13,
*** *** ***
*** *** *** **
*** ** XXXXX-XXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On October 13, 2015, we received your complaint, dated October 9, 2015, filed
with the Revdex.com
You indicated that you filed a damage claim for one TVYou have not received the settlement but you were told the claim was closedYou are now requesting reimbursement for two TVs
As a settlement has already been reached, we are unable to open another claim for the same issueA review of this account reveals that this claim has been settledOur Corporate Field Resolutions Department informed us that once the settlement letter was returned to us, a check could be issued
I enclosed a copy of the settlement letter for your review
For further assistance regarding this issue, please contact Alex Philpott-Jones directly at XXX-XXX-XXXX, extXXXXX
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday through Friday 7:am to 3:pm MDT
(XXX) XXX-XXXX
Enclosure
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Initial Business Response /* (1000, 10, 2015/10/20) */
October 19,
*** *** ***
*** *** ***
***, ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On October 15, 2015, we received your complaint, dated October 14, 2015, filed
with the Revdex.comMy attempts to reach you by phone on October 15, and 19, 2015, have been unsuccessful; however, I was able to leave a voice message on each attempt
You said that your receiver keeps freezing and you were sent a replacement receiver that has the same issueYou requested that we release you from your contract
A review of your account reveals that you activated your replacement receiver on October 18, An agent assisted you with activating the receiver and it was successful
I am unable to meet your requests at this time; if the problem continues, please contact me directly
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (3000, 12, 2015/10/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Because, i'm still have problem with satellite even they give me other box is doing same issue
Final Business Response /* (4000, 15, 2015/11/04) */
October 30,
*** *** ***
*** *** ***
***, ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On October 28, 2015, we received your rebuttal, dated October 26, 2015, filed with the Revdex.com
You said that the technical issues continue with your receiver
When we spoke I agreed to release you from your contractPer your request, I closed your DISH Network account and waived all chargesI also provided you with the equipment return disclosures
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Initial Business Response /* (1000, 4, 2015/05/07) */
April 24,
Ms*** ***
*** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On April 24, 2015, we received your complaint, dated April 23, 2015, filed with the RevDex.com
You said that DISH Network debited your credit card account without authorizationYou also indicated that you did not have a commitmentYou requested a refund of $
When we spoke, I advised you that the $early termination fee was automatically applied to the credit or debit card used to qualify your account, in accordance with the terms of your customer agreement
Our records indicate that you were advised of your 24-month commitment and associated early termination fee and automatic debit during your sales callWe also have your signed Digital Home Advantage customer agreement on file (copy enclosed)
Our records also indicate that your account was disconnected due to non-paymentOf the four payments we received, two (in the amounts of $and $365.83) were returnedYour current balance of $1,comprises $for programming and the remainder in unreturned equipment feesOnce the leased equipment is returned, the unreturned equipment fees will be reversed
You also indicated that you were to receive a $gift cardAs I explained during our call, in order to receive a promotional gift card, you must provide the specific promotional code to your sales agent to be entered on your account at initiationAs no promotional code was provided, we are unable to send a gift card
As our records indicate that you agreed to, and received the benefits of, your DHA customer agreement, we are unable to provide you with a refund
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 6:am - 2:pm (MDT), Mon-Fri
(XXX) XXX-XXXX
Enclosure
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (3000, 6, 2015/05/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The documents sent are not my signature as I stated multiple times
The promotional code was back in October of 2014, as good custome service person would have been compliant in doing this by looking it upBut as fraud has been committed as well as theft by your company goes to show your lack of care for customers in any way
the equipment was returned
no refund provided
credit card company provided with your fraud signature and also pursuing charges for unauthorized use
as I stated I never signed anything ever nor will I to watch tv
Final Consumer Response /* (3000, 14, 2015/06/05) */
POSSIBLE DUPLICATE
Case# : XXXXXXXX
*** *** vsDISH NETWORK, LLC
NatureOfDispute
I have a account with dish network they charged me a early term fee that was fraud I never term my service OK so that was resolved they game my a credit of because they couldn't refund it to my card because I have canceled it no problem however now they say they did put it on my card but cant because its a closed account and recharged me for it this month again as well as charged me for a tec visit to restart my services when it was only off due to them saying I canceled it here is a copy of my conversations with the supervisor and my bill copy's as wellAl-Harbey (ID: 7CR): Hi, my name is Al-Harbey (ID: 7CR)How may I help you?*** ***: well im confused I saw a charge on my bill it says for refund yet its a charge and someone was supposed to take care of it yet it sill remains whats going onAl-Harbey (ID: 7CR): I can help with that.Al-Harbey (ID: 7CR): Thank you for providing your account information and PIN when launching the chatI have your account loaded and have verified your information.Al-Harbey (ID: 7CR): Thank you for providing your account information and PIN when launching the chatI have your account loaded and have verified your information.*** ***: ok thanksAl-Harbey (ID: 7CR): You're welcome.Al-Harbey (ID: 7CR): Thank you for waiting.*** ***: no problemAl-Harbey (ID: 7CR): :)Al-Harbey (ID: 7CR): Upon checking, your account.Al-Harbey (ID: 7CR): The $is for the balance on your account.*** ***: for what u guys took from me for a early termanation fee when my account wasnt termanated then u fixed it by putting it as a credit on my account thats fine now u charge me again for itAl-Harbey (ID: 7CR): They already adjust the fee for the early termination fee.*** ***: yes I know that then how did ;my account go from a positive some dollors to a bill of 380Al-Harbey (ID: 7CR): I really understand.Al-Harbey (ID: 7CR): But I double check your account.Al-Harbey (ID: 7CR): You request to process the refund of $380.00.*** ***: yes I know i
Product_Or_Service: dish
Account_Number: XXXX XXXX NO RP
DesiredResolution
DesiredSettlementID: Other (requires explanation)
I want all of taken back off my bill as it was all done fraudulantly and some type of credit for having to spend my whole day dealing with it like I have and being told lie after lie they cant put it back on the card I have proof its closed so where is my BillCreationDate:05/05/15AccountNumber:XXXXXXXXXXXXXXXXAccountHolder:ROBINNIXSum...⇄ /> Final Business Response /* (4000, 16, 2015/06/09) */
June 5,
Ms*** ***
XXXXX*** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On June 3, 2015, we received your rebuttal, dated June 2, 2015, filed with the Revdex.com
You disputed the balance associated with your accountYou said that your credit card account was closed and that you did not receive the $refund sent to your bank account
When we spoke, I advised you that a refund of $was sent to the credit card account ending in on May 11, Our Refunds Team confirmed that the refund was returnedThey provided me with the transaction reference number WWO249CZX2L
As I advised you, our records indicate that your account was disconnected due to non-payment on March 28, A $early termination fee was applied to your account and to the qualifying credit or debit card provided at the time of saleYou restarted your account on May 5, 2015, and the early termination fee was reversedAs such, the $was refunded on May 11,
Enclosed is a copy of your current bill showing the refund and account balanceAs the early termination fee was applied, waived, and refunded correctly, we are unable to remove this part of your balance
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 6:am - 2:pm (MDT), Mon-Fri
(XXX) XXX-XXXX
Enclosure
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Initial Business Response /* (1000, 5, 2015/08/26) */
August 12,
*** *** ***
XXXXX XXX *** *** **
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On August 10, 2015, we received your complaint, dated August 7, 2015, filed with
the Revdex.com
You mentioned the following concerns:
Monthly rate
Programming
Equipment
Service disconnection
Equipment return
Customer service
You said that you were paying over $a month and the only option to lower your bill was to remove servicesDISH Network does not guarantee prices, and we have experienced several price increases since the activation of your service on November 2, This, along with account credits that have expired, has caused your monthly charges to change and/or increaseYour monthly rate prior to the disconnection of your service was $plus tax for the America's Top package ($84.99) and an HD receiver ($7.00)This monthly rate is correct for the services that you subscribed to
You expressed concern with the removal of channels due to contract negotiationsDISH Network is constantly negotiating programming contracts in an effort to ensure our customers receive the lowest all-digital programmingIn order to remain the best value for our customers and offer competitive pricing for their programming, we, at times, have to have an interruption of service while we negotiate for low pricingHowever, a resolution was reached and the channels were restored
You maintain that you experienced technical issues with your equipment because it was outdatedPlease be advised that the receivers that were listed on your account (models and 211) were not outdatedOur records show that the only technical issues that were reported in the last months were on February 9, 2015, and the issues were resolved by phone on the same day
You indicated that your service was not disconnected as you requestedAlthough we show that you contacted us on July 30, 2015, to disconnect your service, the call was disconnected before your request could be honoredYour service was disconnected on August 6,
When I spoke with you by phone on August 11, 2015, I advised you that I backdated your bill to July 30, I also submitted a refund check of $for your overpaymentPlease allow seven to ten business days for processing
You would like DISH Network to provide boxes for the return of the equipmentBoxes for the return of the equipment were shipped to your home on August 11, Please allow two to five business days for delivery
You expressed dissatisfaction with our Customer Service Department while you were attempting to resolve your concernsWe appreciate that you brought your customer service concerns to our attention so that we may address them internally with the appropriate personnel
We strive to provide excellent service and regret that your experience was unfavorableWe thank you for your business and we are disappointed to lose you as a member of the DISH Network family
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday-Friday, 6:am - 3:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (3000, 7, 2015/09/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
More to see about this company and how they work everydayMore lies? Or what type of advertising are trying to sell? I said my bill was nearly $not over as you saidOn my statement you mailed to me is $97.05, because that must be right because that is the exact amount that I paid you last month as your statement showsYou said Dish Network does not guarantee pricesI went to your web-site, IT SAYS $49.99/mo guaranteed yrs.and with Hopper Smart DVR and no HASSLEMust be better equipment in order to keep up with the competitionAnd I did pay you $for your service guy to "Unplug and plug back in" the receiver, why did not you tell me that when I called in my problem??? I have to do that task often for this problem with this JUNK I'm paying you for?
In my statement it shows pages 1-5, my billing breakdown and you offering Satellite Internet, and rewards for referring friends (XBOX)No mention of the web-site offer of $yr guarantee and the Hopper? How come? I have been w/you since 2004, and mailed in my monthly checks on time
When I called to return your receivers, they transferred me to an "Account Specialist"But I never asked to negotiate contractsThe first person could have done thatThen became the "HASSLE" as Dish Network say's they don't commitShipping cost threats, receiver cost threats if they were not returnedYou Bribe with free programming to movie channelsThe first Specialist stated she needed minutes of my time and said I had only minutesI hung up after to listening to minutes of your bribesI called a second time (since still no boxes) again transferred to your "Specialist" and she stated my account still is not closedShe put me on hold then later hung up on me..You train your Staff to never accept "NO"You HASSLE CLIENT"s to keep them from discontinuing their serviceI had to file a complaint here at Revdex.com just to get someone to accept the word "NO" and ship me the boxesWhen I called on July to cancel, why did it take till August to speak with someone from Dish to take me serious? That person left a message to call her back, I tried times and left a message on August You contacted me back on August and said my account was closed you will ship the boxes, you will back date my account to when I called on July You said there will be a small refund, and no shipping feesConversation was short and wasted no timeBut then you post these lies afterwardsIn which just exposes Dish Network even more for the World to seeThe only way to lower my bill is to cancel Dish
Final Business Response /* (4000, 9, 2015/09/11) */
September 9,
*** *** ***
XXXXX XXX *** *** **
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On September 4, 2015, we received your complaint, dated September 3, 2015, filed with the Revdex.com
You expressed further concern with the following:
Monthly price
Technical issues
Promotional offer
Service disconnection
Equipment return
You indicated that your monthly rate was nearly $Since the activation of your service on November 2, 2004, we have experienced several price increasesThis increased your monthly rate to $plus taxes for the subscribed service
Although you maintain that you paid $for a technician visit, our records do not show thisAs previously advised, the only technical issues reported were resolved by phone on February 9,
You mentioned that DISH Network is currently offering a guaranteed price for two yearsPlease be advised that this is a new customer offer and includes promotional credits to reduce the regular package price
You expressed dissatisfaction with the disconnection of your serviceAs indicated in my previous response, when you contacted us on July 30, 2015, to disconnect your service, the call was disconnected before your request could be honored; however, your service was disconnected on August 6, 2015, and your bill was backdated to July 30,
The leased equipment was returned on August 19, 2015, and the box return fee of $was waived
We regret any inconvenience that this issue may have caused
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday-Friday, 6:am - 3:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Initial Business Response /* (1000, 5, 2015/09/04) */
September 2,
*** *** ***
*** ** *** **
*** *** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On August 27, 2015, we received your correspondence, dated August 26, 2015,
filed with the Revdex.com
You stated that you completed four DISH Network new customer referrals in January 2015, but you have not received your monthly Refer a Friend creditsYou requested a $monthly credit for the past six months as well as monthly credits for the remaining four months
When we spoke today, I advised you that the matter was corrected on August 12, You will receive four $monthly credits for ten monthsYou accepted this resolution
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 2:pm to11:pm MDT, MON-FRI
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (3000, 7, 2015/09/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did speak with someone and I did NOT accept that resolutionYou cannot tell me that you will start it as of Aug 12, because that is months too lateI should have been receiving them as of FebruaryAnswer me this, if you were overcharged by your bank for $a month for months, and they just told you they would fix it from here on out would you be okay with this? Just giving it to me from now on is not the same as having it when it was supposed to be thereI am completely unsatisfied
Final Business Response /* (4000, 9, 2015/09/24) */
September 23,
*** *** ***
*** ** *** **
*** *** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On September 11, 2015, we received your rebuttal, dated September 10, 2015, filed with the Revdex.com
You indicated that you were dissatisfied with the resolution I offered that addressed your missing Refer-A-Friend credits
The matter was corrected and the monthly credits began being posted to your account on August 12, However, you indicated that you were overcharged as a result of the delay
You were billed correctly for your monthly services
Upon further investigation the referral credits provided effective August 12, 2015, were actually for your four referrals that were activated in July You are receiving full credit for these referrals in monthly $increments over a ten-month period, as stated in the promotional offer
To resolve the four referrals from January 2015, I have applied a $credit to your account
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 2:pm to11:pm MDT, MON-FRI
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Initial Business Response /* (1000, 5, 2015/10/02) */
September 24,
Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
Re: Mr*** ***
Revdex.com File NoXXXXXXXX
XXXXXXX
Dear Sir or Madam:
On September 23, 2015, we received your correspondence,
dated September 22, 2015, regarding Mr*** ***
Mr*** requested that all mailings cease from DISH NetworkPer his request, I will address this matter through your office directly
Most print advertisements, but not all, are sent by companies that sell DISH Network satellite hardware and programmingThey are independent companies that set their own policies and business procedures
I have placed Mr***'s address on the DISH Network Do Not Contact listHowever, we do not share any information with the independent companies that sell our productTherefore, we suggest that Ms*** call the contact phone number on each advertisement and request to be placed on their Do Not Contact list
The United States Postal Service also has some suggestions to prevent the receipt of unwanted print advertisements:
The *** (***) created a "Do Not Mail" registryThe DMA has approximately 3,membersRegistry members are no longer allowed to be contacted by members of the DMAEmail registration is free at www.dmachoice.orgfees may apply for registration by mailIt takes approximately two to three months before a significant reduction in junk mail is seenThe DMA registry provides a partial solution; junk mail may still be received from non-DMA membersThe DMA contact information is as follows:
***
*** *** ***
PO Box ***
Carmel, NY XXXXX
***.org
There are methods available to refuse delivery from non-governmental institutionsRequest Form *** Application for Listing and/or Prohibitory OrderThe form was originally created to avoid circulation of sexually-oriented mail; however, the Supreme Court ruled Form *** can be used to refuse all undesirable mail, including junk mailWhen submitting Form *** include a sample piece of junk mailIt takes days to have your address added to the listYour listing is active for five years
The Prohibitory Order Processing Center contact information is:
** *** ***
PO Box ***
Memphis, TN XXXXX-XXXX
***
I hope this information will assist Mr***
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday - Friday, 6:am to 2:pm MST
(XXX) XXX-XXXX
cc: *** ***
Initial Consumer Rebuttal /* (3000, 7, 2015/10/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I continue to receive junk mail from DISH, as recently as last Friday (10/02/2015)I have already opted out of direct marketing, and should not have to file a prohibitory order with the post office to get this resolvedI have emailed and called MANY times making this same request to stop receiving mailCalling typically means being on hold for minutes to speak to a foreign call centerDISH needs to STOP their multiple-ad-per-week mailing - the waste of paper and resources alone is infuriating, let alone my time
Final Business Response /* (4000, 9, 2015/10/13) */
October 6,
Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
Re: Mr*** ***
File NoXXXXXXXX
XXXXXXX
To Whom It May Concern:
On October 6, 2015, we received your correspondence, dated October 5, 2015, regarding Mr*** ***
We regret that Mr*** disagrees with our response
As previously explained, most print advertisements, but not all, are sent by companies that sell DISH Network satellite hardware and programmingThey are independent companies that set their own policies and business procedures
Mr***'s address was added to the DISH Network internal Do Not Contact listHowever, we do not share any information with the independent companies that sell our productTherefore, we suggest that he contact the phone number on each advertisement and he request to be placed on their Do Not Contact list
Since Mr*** said he has already resisted mailings through the *** *** *** we suggest that he contact his local post office regarding the delivery of unwanted print advertisements
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday - Friday, 6:am to 2:pm MST
(XXX) XXX-XXXX
cc: *** ***
Final Consumer Response /* (3000, 16, 2015/10/14) */
I received another JUNK mailing from DISH yesterday, deceptively sent in a tan envelope with no return address
Final Consumer Response /* (2000, 6, 2015/09/18) */
Since filing this complaint with the Revdex.com, I was contacted by a member of the Dish team called ***
She helped us to resolve this issue, in a efficient and effective manner, she was very professional and was able to answer all
of our question regarding this matterIf it wasn't for *** and her customer service skills we would have switched networksThank you for everyone who assisted us in resolving this complaint, Dish and Revdex.com
Initial Business Response /* (1000, 10, 2015/06/01) */
May 24,
Ms*** ***
*** *** ***
*** ***, ** ***-***
Re: Revdex.com Complaint # ***
***-***
Dear Ms***:
On May 21, 2015, we received your complaint, dated May 19, 2015, filed with
the Revdex.com
You indicated that when you requested that your DISH Network service be disconnected, it was placed on DISH Pause instead and that it was not disclosed that the pause was only good for up to nine monthsOur records reveal that an email that included the disclosures for DISH Pause was sent to you at ***@***.com on June 6,
DISH Network offers a pause option for temporary situations when the service cannot be usedIt is not a long-term solution and is only an option for up to nine monthsOnce the time frame has expired, the service is restarted automatically
Although you indicated that you did not receive any notification and you began to be billed for service, our records indicate that we notified you by email on March 16, 2015, that your nine months of DISH Pause had expiredThe email was sent to ***@***.com, which is the email address listed on the account
Nevertheless, as an exception, I disconnected the service, per your request, and I removed the $balance
When I spoke with you by telephone today, I advised you to return the receiver and remotes to avoid unreturned equipment feesPlease keep the return tracking numbers for your records
If there are further questions or concerns about this issue, please feel free to contact me at (***) ***-***
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday through Friday 7:am to 3:pm MDT
(***) ***-***
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO
*** ***
July 20, Ms*** *** *** ** ** *** *** ** *** ** ***
Re: Revdex.com Complaint # ***
***-*** Dear Ms***: On July 18, 2016, we received your complaint, dated July 12, 2016, filed with the Revdex.com (Revdex.com) You indicated that a customer service agent provided you with a monthly credit of $for six months, but he did not call you to remind you that the offer expiredYou requested that we provide you the same discount A review of the call on November 9, 2015, reveals that the agent did not tell you he would call you to remind you when your courtesy credit was expiringBoth you and your spouse were on the call when the agent told you that the offer expired on April 28, However, on July 18, 2016, you were provided a $credit for six monthsPlease note, that these credits will expire after the six-month time frame and you will begin to be billed at the regular rateAs an exception, I also applied a one-time $credit to your account, but I am unable to honor your request for any additional monthly credits When I spoke with you by telephone today, you said you did not want to speak with me and that any response can be directed straight to the Revdex.com If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT *** ***
Tell us why here...October 1*, 2016 Dear Ms***-***: On October 6, 2016, we received your complaint, dated October 4, 2016, filed with the Revdex.com. I unsuccessfully attempted to contact you at ###-###-#### on October and 1*, 2016, and I left three
messages You indicated that you established an account for internet service for your daughter, ***, in March 2014, at *** *** in Washington, yet the equipment was not installedYou stated that you attempted again when your daughter moved, but you had the same resultsYou requested that the credit inquiries be removed from your credit reportYou also requested a rate that was offered in when you originally inquired about the internet service. Our records do not reflect that you established an account in March It is an active TV account ***) that was established on July 20, 2014, at the *** *** address, but the address has been changed to the *** ** *** *** addressWe attempted to install the internet service on April 16, 2015, but when the technician arrived, there was no one homeIt was rescheduled for April 24, You contacted us on April 25, 2016, and cancelled the installationThere was no charge for the installation and no refund was dueYou were advised that you would not receive a bundled price and your price for TV would stay the sameYour current charges are $before tax. We located another account (***) that was established on December 4, 2013, with TV service onlyThis account address is *** *** ***, Buffalo, Washington ***. There is also a third account under your name (***) and it was installed on October 13, 2016, for internet service onlyThe address on the account is *** ** *** ***, Moses Lake, Washington ***You were not charged for the installationWe cannot honor a two-year-old rateYour monthly price is $before tax. With regard to credit inquiries, we show a total of four inquiries going back to Only two are still showing on your credit fileThe two that are still showing are at two different addresses for two different accountsIt is standard to have one inquiry per account built If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: Monday through Friday 7:am to 3:pm MDT###-###-####
Initial Business Response /* (1000, 4, 2015/12/14) */
December 9,
Ms*** ***
XXXXX *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On December 4, 2015, we received your complaint, dated December 3, 2015, filed with
the Revdex.com
My attempts to contact you by phone at (XXX) XXX-XXXX on December 4, and 8, 2015, were unsuccessful; however, I left three messages
You maintain that an unauthorized debit of $was applied to your credit card accountYou requested a refund and reimbursement of a $overdraft fee
Your service was activated on April 24, 2015, with a 24-month commitmentPer your promotion, DISH Network may automatically debit your credit card account for any early termination, unreturned equipment and/or shipping feesEnclosed is a copy of your agreement wherein this is disclosed
Our records show that your service was disconnected on October 31, 2015, for non-paymentSince your term commitment was not fulfilled, an early termination fee of $was applied to your accountA debit of $was applied to your credit card account on November 25,
Your service was restarted on November 26, As a result, the early termination fee was reversedA refund of $was applied to your credit card account on December 2, A second refund of $was applied to your credit card account on December 3,
We are unable to honor your request to reimburse you for your overdraft fee
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday-Friday, 6:am - 3:pm MDT
(XXX) XXX-XXXX
Enclosure
cc: Denver / Boulder Revdex.com
*** *** ***
*** ** XXXXX
*** ***
Initial Consumer Rebuttal /* (2000, 6, 2015/12/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
December 17,
*** *** ***
*** *** ***
*** *** ** ***
Re: Revdex.com Complaint # ***
8***###-###-####
Dear Mr***:
On December 14, 2015, we received your complaint, dated December 11, 2015, filed with the Revdex.com
You said that
you have been overcharged $for the last two yearsYou would like the charges removed and to receive a refund
When we spoke, you said that you requested the Multi-Sport package be removed two years agoI informed you that a review of your account doesn't reveal that you contacted us to remove the packageHowever, I agreed to remove the package and provide you with a one-year credit of $
You also expressed concern over the monthly rate for your America's Top channel packageI advised you that the rate is accurate and that it has increased since you initiated your accountI told you that our prices are subject to change at any time, per your contractual agreement
If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT
###-###-####
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO
*** ***
Final Consumer Response /* (2000, 7, 2015/09/18) */
Dish Network has refunded $to my credit card on 09/17/My complaint has now been resolved
May 26, Mrs*** *** *** *** *** *** *** ** *** Re: Revdex.com Complaint # *** ***-***
Dear Mrs***: On May 26, 2016, we received your complaint, dated May 24, 2016, filed with the Revdex.com You expressed concern that a DISH Network account in North Carolina appeared on your credit report, indicating that you have never been a DISH Network customer and you have always lived in KentuckyIn addition, you said you were dissatisfied with the customer service you received When I spoke with you by telephone today, I informed you that I would forward the issue to our ID Theft Department for further research After contacting you directly, Mr*** *** from the ID Theft Department was able to determine that this is not an identity theft issueIt appears that the collection agency contacted you by mistake in an attempt to collect this debt. Mr*** will request a deletion letter from the collection agency I apologize on behalf of DISH Network that you were dissatisfied with the customer service you received, and I regret that this experience was discouraging If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT *** ***
Complaint: ***
I am rejecting this response because: At this point, whether you want to admit it or not you should be honoring my request just based on the way we were treated during our last phone call
Sincerely,
*** ***