Complaint: [redacted] I am rejecting this response because: One of my main issues is that there was a piece of equipment that was never properly operating installed on my property from Dish Network, and their answer is to just want to leave it or I can have it hauled away for $I strongly think that the responsibility of removing the satellite dish should be the responsibility of Dish Network because it was never properly functioningI never had a working product I would like to ask DISH Network to explain to me why it is my responsibility to remove the DISH and not theirsPlease help me understand thisFurther, I am asking them again to please remove it I want to thank Dish Network for providing me with written documentation regarding my account being closed Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/06/10) */ June 9, Ms [redacted] Chestnut Church Rd Mechanicsville, VA Re: Revdex.com Complaint # 8255909735342781- Dear Ms [redacted] : On June 3, 2015, we received your complaint, dated June 2, 2015, filed with the Revdex.com You said that our Corporate Field Resolutions (CFR) Team advised you that DISH Network would not take care of your damage claimYou requested that DISH Network replace your door and include labor in the settlement I attempted to reach you at (804) 912-on June 5, 8, and 9, I was unable to leave a message because your voice mailbox was full I contacted CFR and they advised me that as your claim is being settled by the technician's insurance company, they do not handle your claimAs such, DISH Network is not able to supplement your settlementIf you wish to dispute the amount of your settlement, please contact the insurance company directly We sincerely regret any inconvenience this issue may have caused If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, Dave Simons Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 6:am - 2:pm (MDT), Mon-Fri (720) 514- cc: Denver / Boulder Revdex.com Cherokee St Denver, CO David Laslo
Initial Business Response / [redacted] (1000, 5, 2015/08/24) */ August 18, [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Mr [redacted] : On August 13, 2015, we received your complaint, dated August 12, 2015, filed with the Revdex.comMy attempts to reach you by phone on August 14, and 18, 2015, have been unsuccessful and I was not given the option to leave a voice message You expressed concern regarding your due date changing and you requested that it be returned to its original date I requested that your due date be returned to its original date of the 18th of each monthPlease allow one billing cycle for the change to be made If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com [redacted] XXXXX [redacted] Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/08/27) */ (The consumer indicated he/she ACCEPTED the response from the business.) They said they will move the due date back to the 18thAll I wanted I accept this response
May 10, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Mr [redacted] : On May 4, 2016, we received your complaint, dated May 2, 2016, filed with the Revdex.com I unsuccessfully attempted to contact you at [redacted] on May 4, and 10, 2016, and I left three messages You requested to be released from the 24-month agreement because you have experienced technical issues with our audio system A review of this account reveals that a technician visit on May 4, 2016, corrected the issue I applied a one-month service credit for the America’s Top Plus ($69.99) for the inconvenienceThe 24-month agreement remains valid We strive to provide excellent service and regret that this experience was unfavorableI apologize for the inconvenience If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT [redacted] cc: [redacted] [redacted] [redacted] ** [redacted] [redacted] ***
Complaint: [redacted] I am rejecting this response because: Dear Mr***,Before addressing your response, I want to inform you that I notified Dish by phone to inform Dish why I was not paying my most recent invoiceAlso, after receiving a voice mail today from Dish, which indicated I had not paid my invoice, I phoned Dish again to inform the agent why I was not paying my invoiceNow to the subject of your response, I did not phone back Mr [redacted] because his voice mail merely asked me to call him back and contained no information Notwithstanding, I prefer communication in writingRegarding Your offer to waive a cost during a technician visit, it does not give me any details regarding cost, or costs, which would be waivedYou indicate an understanding of my request for either (1) replacing my old receiver box, which remains untouched where your technician placed it, or (2) installing two receiver boxes for my other two tvs at no cost, including additional monthly costs in the future However, your response to my "transmitter" and not my "Dish transmitter," seems unclear that you know that the transmitter is a Dish product that has served my other two tvs for nearly the same number of years I have been with DishI would like to add that the Dish supervisor I spoke with a month ago told me that, besides paying a monthly fee for additional boxes, I would have to sign a two-year contract So, in addition to not wanting to pay additional costs, I also do not want to sign any such contract.I appreciate your offer to set up a technician visit Before doing that, however, I request written stipulations in detail so that you and I do not have to spend more time going back and forth to clarify details I look forward to your response and trust that you understand that I am not paying Dish invoices now because I have not had the use of my other two tvs since your technician replaced my box and thus have lost about 80% of my tv viewing Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: Dear [redacted] : I, too, have attempted to reach you on three occasions as well, and I can provide exact days and times if you need of those attempts. Do you have another way to communicate, since we are both attempting to connect and are not having much luck? Here are my wishes:1. Please I want proof that my account is closed, and we have not further obligation with one another. Can you provided me this, and this is reasonable?2. I want the satellite dish, that apparently was never going to work at my location removed. I understand your policy however, do I still fit into the policy if I, again, never had a working product? If your company cannot remove the dish can you contract with another person to remove it? It is an eyesore, and this whole situation has lead my to understand the environmental impact of just leaving the satellite dishes. Very eye opening experience.3. What are you saying about my contract? Can you give my proof that my contract is cancelled or if it is still active with the Big Island dishNET? Do I have to file a BBB complaint with them directly as well? This have been a point of confusion for me with all of your rules, and I am wondering if it is the place your system may be breaking down. Am I committed to anything with dishNET, or any of it retailers? I want not connection with your company in any way. How do we make this happen? 4. Resolution! Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 9, 2015/05/11) */ May 5, 2015 Ms. [redacted] . [redacted] Re: BBB Complaint # 75254585 8255909188318049-3495720 Dear Ms. [redacted] : On May 5, 2015, we received your correspondence, dated May 4, 2015, filed with the... RevDex.com. You said you had a house fire in November 2014 and you paid for service you did not receive. You maintain you returned the equipment and you disputed the unreturned equipment fees. You requested a refund. When we spoke today, I explained that our records reveal there is a history of partial payments being made for service, causing a past-due amount to be carried over. I also advised you that we have no record that the two Hopper Sling receivers were returned. I made an exception and reversed a $299.00 equipment fee and the $315.00 early termination fee for the internet service from your account. Per your request, I restored your service and submitted a refund of $207.48. Please allow five days for processing. In addition, I applied a $20.00 monthly credit for 12 months. We apologize for any inconvenience you may have experienced. Your concerns will be used to improve our customers' interactions with our agents. If there are further questions or concerns about this issue, please feel free to contact me at (720) 514-7082. Sincerely, Christina Atencio Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday - Friday, 6:00 am to 2:30 pm MST (720) 514-7082 cc: Denver / Boulder RevDex.com 1020 Cherokee St. Denver, CO 80204 David Laslo
August 10, [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Mr [redacted] : On July 28, 2017, we received your complaint, dated July 27, 2017, filed with the Revdex.com You expressed concern that you have not received a response to a damage claim you filed because your internet cables were cut When I spoke with you by telephone today, you informed me that this issue was resolved through our Corporate Field Resolutions DepartmentThey honored your request for one month of service credit ($87.14) If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] [redacted] [redacted] [redacted] [redacted] ** [redacted] [redacted] ***
December 13, Mrs [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Mrs [redacted] : On December 5, 2017, we received your complaint, dated December 4, 2017, filed with the Revdex.com You expressed concern regarding the early termination fee, claiming that the two-year commitment was not disclosed to you When we spoke today, I advised you that I made an exception and waived your early termination fee If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, Gabriel R [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 9:00AM to 5:30PM MST Monday - Friday (720) 514- cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO [redacted] ***
Initial Business Response / [redacted] (1000, 4, 2015/12/02) */ November 25, Mr [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Mr [redacted] : On November 24, 2015, we received your correspondence, dated November 2*, 2015, filed with the Revdex.com You indicated that you have been charged a higher rate for your DISH Network service then what you were quoted at the time of purchaseYou addressed the matter and you understood that it was corrected; however, you claim you were charged the wrong amount on your current billYou requested that this matter be corrected When we spoke today, I explained that the November 6, 2015, bill for $11*included charges for your premium promotional programmingThe promotion ended after the bill was generated and the necessary adjustments were applied to your accountThe credit will be reflected on your next billWe also reviewed your monthly charges and we confirmed that they were correctYou accepted this resolution If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 2:pm to11:pm MDT, MON-FRI (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com [redacted] XXXXX [redacted] Initial Consumer Rebuttal / [redacted] (2000, 6, 2015/12/10) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (***0, 4, 2015/05/18) */ May 8, Mr [redacted] Dr., [redacted] , [redacted] Re: Revdex.com Complaint # [redacted] - [redacted] Dear Mr***: On May 5, 2015, we received your complaint, dated May 4, 2015, filed with the Revdex.com You expressed concern with the following issues: DISH Pause Term commitment Credit card debit You indicated that you placed your service on DISH Pause in May 2014; however, you continued to be billed for serviceOur records confirm that your TV service was placed on DISH Pause on May 10, DISH Pause is $a month and can be used for up to nine monthsAdditionally, DISH Pause does not count towards your term commitment and will extend the term commitment by the number of months your service is pausedConfirmation of the DISH Pause, as well as the Terms and Conditions, were sent to [redacted] @ [redacted] .***Please note that our internet service cannot be placed on DISH PauseAs a result, you continued to be billed monthly for these services as normalAs you were enrolled in Credit Card AutoPay, the service charges were automatically debited from your credit card account DISH Pause was removed on February 5, 2015, because the maximum time frame was reachedAs a result, your previous service charges were reinstatedHowever, your service was once again placed on DISH Pause on February 10, 2015, for nine months and currently remains on DISH PauseConfirmation of the DISH Pause, as well as the Terms and Conditions, was sent to [redacted] @***.COM You maintain that you were told that there was no term commitment for our servicesYour internet and TV services were activated on January 23, 2014, with a 24-month commitment for each servicePlease be advised that our term commitments are disclosed in our advertisements and by phone when service is set upOur records reveal that an email was sent to [redacted] @ [redacted] [redacted] on January 22, 2014, disclosing the promotional details of our service, including the 24-month commitmentsI have also enclosed copies of your 24-month agreements wherein the term commitments are disclosedOn March 6, 2015, the 24-month commitment for your internet service was waived and the internet service was canceled You said that your credit card account was debited $without your authorizationOn April 10, 2015, you were charged $for an unreturned modem and $for an unreturned TRIA (piece on the satellite dish)Per your contractual agreements, DISH Network may automatically debit your credit card account for any early termination, unreturned equipment and/or shipping feesAs a result, your credit card account was debited $on May 1, 2015, for the unreturned equipment feesAlthough a refund of $was submitted on May 1, 2015, it was disapproved because our records do not show that the equipment was returnedWe also show that you were unable to provide a return tracking number When I spoke with you by phone on May 7, 2015, I advised you that I made an exception and reversed the equipment feesI also submitted a refund of $to your credit card accountThe refund was completed on May 7, Please allow two to three business days for your bank to process it Also, I informed you that the 24-month commitment for your TV service remains validIf you choose to disconnect your service, an early termination fee will be applied to your accountYou agreed to contact me directly to disconnect your service so that I may assist you with the amount of the early termination fee If there are further questions or concerns about this issue, please feel free to contact me at (***) ***-*** Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday-Friday, 6:am - 3:pm MDT (***) ***- [redacted] Enclosures (2) cc: Denver / Boulder Revdex.com Cherokee St Denver, CO [redacted] Initial Consumer Rebuttal / [redacted] (3000, 6, 2015/05/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) My Service was actually put on pause in May of the first timeAt this time I was told by an employee of Dish Network "that, if I do pause my service, this would lower my termination fee." (When I signed up for Dish, I was told there was no termination fee.) So, I put my service on PauseThen in I received a billI called Dish to resolve the issueI was then informed to stop my Internet Service and put the TV service back on pauseI did this, I shipped back my internet equipment, in the box they sent [redacted] asked if I had a tracking number for the box, I didn't have one(It was their box and their label.) I spoke with a lady in the internet department, she was kind enough to stop payment and search the boxShe told me before any charge that I would receive a phone call to go over everything that took place during the searchI didn't receive a call, I received a payment deduction from my account When I spoke with ***, she basically informed me that it didn't matter what I was told over the phone by an Employee with DishThe only thing that mattered was what came to me in email to [redacted] @ [redacted] .*** 1.When I moved,in "2013" I changed my information to [redacted] @***.com, I should have never been receiving information to my old emailBecause that email no longer existed 2.When you speak with someone over the phone, you expect to be told correctly about service through the company they work forYou don't expect to be told information only to receive a bill in the future and to have someone else within the company explain that it doesn't really matter what I was told, "I should have read the email." (Not only was I told this once, I was told this twiceBoth times I put my Service on pause I was told this by separate employees.) To me, this is advertisementThis is keeping someone locked in to the company by telling them information From Day this company has been unable to input data, phone numbers, email address changes or any informationI sent my equipment back for the internetDo I think that this could be a mistake on their part, absolutelyBut, she did help me with that and refund my money But I now have to pay to terminate my serviceI was told that this would not be the case if I put my service on pauseNot honoring what your employee tells someone over the phone is BAD BUSINESS!!! Final Business Response / [redacted] (4000, 8, 2015/05/27) */ May 26, Mr [redacted] Dr., [redacted] , [redacted] Re: Revdex.com Complaint # [redacted] - [redacted] Dear Mr***: On May 20, 2015, we received your additional correspondence, dated May 19, 2015, filed with the Revdex.com When I contacted you by phone on May 20, 2014, you indicated that you would call me back; however, I did not receive a call You expressed further concern with the following: Internet equipment Email address Customer service Early termination fee Although we have no record that the leased internet equipment was returned, this issue was addressedI previously reversed the unreturned equipment fees and provided a refund to your credit card account Our records do not show that your email address was changed in 2013; however, the correct email address is now on file We appreciate that you brought your customer service concerns to our attention so that we may address them with the appropriate personnel As previously advised, DISH Pause does not count towards your term commitment and will extend the term commitment by the number of months your service is pausedThis is disclosed in the 24-month agreement that was included with my previous letterThe 24-month commitment for your TV service is validMy previous offer to assist you with the early termination fee amount will still applyYou may contact me directly to accept If there are further questions or concerns about this issue, please feel free to contact me at (***) ***-*** Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday-Friday, 6:am - 3:pm MDT (***) ***- [redacted] cc: Denver / Boulder Revdex.com Cherokee St Denver, CO [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/06/15) */ June 11, Ms [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms***: On June 9, 2015, we received your correspondence, dated June 8, 2015, filed with the Revdex.com You stated that your DISH Network installation was not completedAs a result, you experienced service issues that led you to disconnect your account within days of the installationYou requested that your early termination fee be waived and you would like a refund for your $payment My three attempts to contact you at (XXX) XXX-XXXX on June 9, and 11, 2015, were unsuccessfulHowever, I was able to leave a message and my contact informationI also sent an email to [redacted] @gmail.comHowever, I did not receive a replyI have enclosed a copy of that correspondence for your review To address your complaint I waived your early termination fee resolving the balance on your disconnected accountAdditionally, I issued a refund for your payment of $Please allow three to five business days for processing If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 2:pm to11:pm MDT, MON-FRI (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] ***
October 4, Dear Mr***: On September 29, 2016, we received your complaint, dated September 27, 2016, filed with the Revdex.com You disputed the early termination fee applied to your DISH Network account. You said that you forwarded your order to us, but the fee was applied Per your request, I emailed you at ***@gmail.com While a review of our records does not show that we received any documentation associated with your account, as a courtesy, I made an exception and waived the $early termination fee applied to your account If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri ###-###-####
August 18, Dear Ms***: On August 10, 2016, we received your complaint, dated August 5, 2016, filed with the Revdex.com You said that a charge was applied to your debit card account without your authorization for a DISH Network account
that it not yoursYou requested to have the fee refunded and your information removed from the account I attempted to reach you at ###-###-#### on August 16, 17, and 18, 2016, but I was unable to leave a message as your voicemail was not set up A review of your call to us on December 31, 2015, revealed that you requested to replace two Joey receivers that were damaged. During the call, the agent advised you of the new 24-month commitment associated with the replacement, as well as that the debit or credit card you provided to qualify for the equipment would be debited automatically for unreturned equipment and early termination fees. Enclosed is your signed DISH’n It Up customer agreement As you agreed to the fees and automatic charge during your call and by signing the enclosed agreement, we are unable to refund the charge. Additionally, as you are the joint holder of the account in question, we are unable to remove your information from it If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dave Simons Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri ###-###-####
February 17, *** *** ** ***
** *** ***
*** *** ** *** Re: Revdex.com Complaint # ***
*** Dear Ms***: On February 7, 2017, we received your complaint, dated February 6, 2017, filed with the Revdex.com You indicated that you were released from the term commitment for the internet service, and you have now requested that the $activation fee be removed When I spoke with you by telephone today, I advised you that I removed the $activation fee and the $equipment return feesThe remaining balance of $is for service renderedYou agreed to this resolution If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** ***
*** *** ***
*** *** ***
*** *** *** Phone Hours: Monday through Friday 7:am to 3:pm MDT *** *** *** *** * *** *** *** ***
*** ** *** *** *** ***
*** ** ***
*** ***
Initial Business Response /* (1000, 5, 2015/07/01) */
June 29,
Mr*** ***
Hickok Dr
Fort Collins, CO XXXXX-XXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On June 22, 2015, we received your complaint, dated June 17, 2015, filed with
the Revdex.com
You indicated that were taking care of your mother's (MsDonna Faubion) DISH Network account and when you disconnected the service on May 15, 2015, you were quoted a refund amount of $However, you received a refund for $instead and requested the full $You expressed concern with the customer service you received
When I spoke with you by telephone today, I explained that MsFaubion agreed to restart the service on May 25, 2015, when our Loyalty Department contacted herCharges from that date to June 16, 2015, were applied to the account as well as a $misapplied payment that was removedThis caused the difference in the amount that was quoted as a refund and what you received
I submitted a refund for the $difference:
$
-$
$
-$
$
To avoid any further out-bound calls from our Loyalty Department, I requested that the phone numbers listed on the account be suppressed from our system and I removed them from the account
We strive to provide excellent service and regret that this experience was unfavorableWe thank you for your business and we are disappointed to lose you as DISH Network customer
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
Gerri Santistevan
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday through Friday 7:am to 3:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (3000, 7, 2015/07/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
After talking with the DISH representative on 6/29/I understand that the refund amount she explained is correct
As far as the service being reactivated by my mother, she is adamant that she never received a call from the DISH Loyalty Dept and if she had she would never restart the DISH service without first contacting meI had already had another carrier install service before I original canceled the DISH service so there was nothing to reactivate anyway
Also, when I originally canceled the service I was told that the DISH equipment was obsolete & it did not need to be returned, when I called again on 6/17/& found that a DISH representative restarted the service by accident on 5/25/I ask that it be canceled again, at that time I was again told that the DISH equipment was obsolete & did not need to be returnedThis last time (6/29/15) that the service was supposedly canceled DISH says the equipment needs to be returnedI explained to the DISH representative that I had made several visits to mothers home (over miles from my home)in the past months and would have been happy to return the equipment on any of those trips if I had been ask tooI explained that now I either would have to pay someone to remove & return the equipment (my mother is not physically able) or I could remove & return the equipment when I return to her home in 3-monthsThe DISH representative said she would apply a credit to the account equal to the amount that I would be charged for not returning the equipment in a timely manner
I have reservations about closing this dispute before I see a final statement showing a zero balance after I have a chance to return the DISH equipment, that I was twice did not need to be returned
Final Business Response /* (4000, 9, 2015/07/10) */
July 8,
Mr*** ***
Hickok Dr
Fort Collins, CO XXXXX-XXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On July 8, 2015, we received your complaint, dated July 6, 2015, filed with the Revdex.com
You indicated that you were told by a customer service representative that the equipment did not need to be returnedI apologize for the information you received
Since the equipment does need to be returned, as you mentioned, I provided a temporary credit to your account to allow you time to return the receiver and remotesYou can just return it when you are in Texas and you won't need to hire anyone for help
Once the equipment is returned, I will remove the equipment from the account, along with the temporary credit
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
Gerri Santistevan
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday through Friday 7:am to 3:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Final Consumer Response /* (2000, 11, 2015/07/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 4, 2015/05/04) */
April 29,
Ms*** ***
*** *** Park ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On April 24, 2015, we received your complaint, dated April 23, 2015, filed
with the Revdex.com
You indicated that you have not received a PSfor the referral of three customers to DISH Network
Please be advised that the PS4s for our Refer-a-Friend offer are not provided directly by DISH NetworkWe provide a redeemable code for Sony's website for the purchase of the PSAlthough we found that an order for a PSwas placed through Sony's website on March 16, 2015, the status of the order shows as "canceled"
When I spoke with you by phone on April 28, 2015, I advised you that we are unable to provide you with a PS4; however, I offered to apply a credit of $to your DISH Network account for the monetary value of the PSYou accepted my offerPlease be advised that the account credit will cover the current monthly cost of your services for approximately five months
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday-Friday, 6:am - 3:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
*** ** XXXXX
*** ***
Initial Consumer Rebuttal /* (3000, 10, 2015/07/06) */
Possible duplicate complaint XXXXXXXX / *** *** / ***@yahoo.com
Bureau Review Complaint # XXXXXXXX
*** *** vsDISH NETWORK, LLC
Business: Sending to Mr*** *** By EMAIL at ***@dishnetwork.com By MAIL at
*** S *** *** *** ** XXXXX-XXXX
Additional Business Info:
Business Phone:XXX XXX-XXXX
Consumer: Sending to MRS *** *** By EMAIL at ***@YAHOO.COM
Additional Consumer Info: Mail: NORTHVIEW DR Lockport, NY XXXXX
Work Phone:XXX XXX-XXXX
See below for the complaint description:
I AM BEING BILLED FOR A PAPERVIEW EVENT THAT I DID NOT WATCH
I AM BEING BILLED FOR A PAPERVIEW EVENT THAT I DID NOT WATCHI CONTACTED CUSTOMER SERVICE ABOBUT THE ISSUE THEY STATED THAT THERE WAS NOTHING THEY CAN DO IT SHOWS I ORDERED IT
Below is the consumer's desired resolution explanation:
REFUND OF PPV AMOUNT BILLED TO MY ACCOUNT
Initial Business Response /* (1000, 5, 2015/10/21) */
October 16,
*** *** ***
*** *** ***
*** ** XXXXX-XXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***
On October 16, 2015, we received your complaint, dated October 15, 2015, filed with
the Revdex.com
You indicated that you were quoted $a month for the America's Top programming package and that the price was to include the $DVR fee and the $additional receiver feeYou also mentioned charges for the NHL Center Ice
This account was established on February 14, 2015, under the Digital Home Advantage (DHA) 24-month agreementEnclosed is a copy for your review
Our records reveal that a sales confirmation email was sent to the email address that was attached to your account, ***@YAHOO.COM, on February 7, This sales confirmation included the disclosures as well as links providing the option to view the agreement prior to the installation
After the installation you were sent a copy of your DHA agreement to the same email addressOn February 15, 2015, you changed your email address
On February 18, 2015, you were provided an additional $credit for ten monthsYou accepted this offer and these credits will expire on November 19, 2015, and this will reflect on your December 6, 2015, billing statement
You are also enrolled with the promotional offer of monthly credits for monthsYou originally signed up with the America's Top package which included a monthly $credit for monthsHowever, if the programming package is reduced, the credits are also reducedYou now receive a $monthly credit
A review of the call on August 14, 2015, when you downgraded to the America's Top package revealed that the agent on the call quoted you $before taxYour regular monthly charges are $before tax but you are currently receiving a $monthly creditThis reduces your monthly service charges to $before tax until December
You were provided the NHL Center Ice event on February 28, 2015, at no costAlthough a charge of $is reflected on the March 1, 2015, bill, a credit was applied to offset the chargeSince the event was added to the account in February 2015, it automatically renewed in September A credit for one of the $charges was applied on October 15, 2015, and the programming was removedI removed the three remaining charges
When I spoke with you by telephone today, I apologized for the confusion and I informed you that you are receiving all that was offeredYou are being billed correctly and no further credits are due, as you are receiving a fair amount of credits
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday through Friday 7:am to 3:pm MDT
(XXX) XXX-XXXX
Enclosure
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (3000, 7, 2015/10/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The response given by the rep that day was totally unacceptableWas told I would not be getting the rate agreed to by the rep when I downsized programming going forwardWas not given the courtesy credit the male rep gave meWas totally "bullied" by the person representing the "office of the president"She told me I signed a year contract and they could do what they wantedI told her I signed a two year contract on the "premise" of what I was offered by the sales rep the night I signed up and paid the initial feeAlso I asked for a copy of the phone conversation that I had with on the night I signed up, and the day I downsizedWas told I would need to go to court to request thisAlso the night I signed up I was told they had the Nocustomer satisfaction of the industryI dont feel satisfied or happy.I feel betrayed by Bait n Switch methods and lies by DishnetworkI signed a contract based on the sign up contract I would like the america package to be honored, or Id like to be released from this contractAnything else is unacceptable, and in future, calls id like to be represented by a 3rd party...who can re-mediate the situation "amicably", as a result of the nature of the first call from this rep from the office of PresidentIt got very ugly
Final Business Response /* (4000, 9, 2015/11/04) */
October 29,
*** *** ***
*** *** ***
*** ** XXXXX-XXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On October 29, 2015, we received your complaint, dated October 26, 2015, filed with the Revdex.com
You mentioned the following concerns:
Price quote
Credit request
Copy of calls
24-month commitment
Customer service
This account was established under the Digital Home Advantage (DHA) 24-month agreementI provided a copy of your DHA agreement with my previous correspondence
A review of the sales call on February 7, 2015, reveals that the monthly price you were quoted was $for the first yearYou enrolled in a 12-month promotion that provided a $credit for monthsThis credit reduced the America's Top price from $to $for monthsThe $price included the America's Top 250, one additional receiver (Joey) for $per month and the $monthly DVR feeYou were informed that the price would increase by $after the first year and you would begin to be billed at the regular price
However, when you reduced your programming package, the credits were also reduced and you now receive a $monthly credit under this promotionOn February 18, 2015, you accepted an additional $credit for ten monthsThese credits will expire on November 19, 2015, and this will reflect on your December 6, 2015, billing statement
The sales agent also informed you that you had the option to downgrade your package at the end of the promotion to keep your costs lowIn addition, you were informed of the free six months of the $monthly Protection Plan warrantyThe sales agent informed you that you had the option to remove the Protection Plan warranty
As previously advised, a review of the call on August 14, (when you downgraded to the America's Top package), revealed that the agent on the call quoted you $before taxYour regular monthly charges are $before tax, but you are currently receiving a $monthly creditThis reduces your monthly service charges to $before tax until December No further credits will be provided
As previously advised, to obtain a copy of the recorded call will require a subpoenaYou may forward your subpoena request to the following address:
EchoStar Satellite LLC
** *** ***
*** ** XXXXX
Attn: Subpoena Request
Since you receive the package and promotion that you originally signed up with, as well as additional credits, the commitment remains valid
I apologize that you were dissatisfied with the customer service you received
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday through Friday 7:am to 3:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Initial Business Response /* (1000, 5, 2015/06/15) */
June 12,
Mrand Mrs*** and Kathy ***
*** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mrand Mrs***:
On June 11, 2015, we received your complaint, dated June
10, 2015, filed with the Revdex.com
You said that you responded to an advertisement you received for movie channelsHowever, you state that you have been overchargedYou requested that we honor the offer
When we spoke, I explained that we are providing Showtime and Cinemax for $a month for each packageI advised you that your June billing statement does contain two prorated charges for the package from May to June 22, Because DISH Network bills one month in advance, you incurred one-time prorated charges
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Initial Business Response /* (1000, 5, 2015/07/10) */
July 9,
*** *** ***
*** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear *** ***:
On July 3, 2015, we received your correspondence, dated July 2, 2015, filed with
the Revdex.com
You maintain you r DISH Network service was restored without your authorization and you disputed the collection attemptsYou requested that the negative mark be removed form your credit report and to receive a refund
Our records reveal that your service was restored on March 24, 2015, as you agreed to a 30-day trial periodPer your request, your account was disconnected on March 30,
When we spoke today, I advised you that that the balance of $was reversed on April 8, This balance included two $shipping fees for the return of the leased equipment and programming rendered (plus tax)The $credit balance is due to adjustments applied by DISH Network rather than over payment; as such, no refund is due
We have no record that your account was sent to collectionsI asked that you provide me with a copy of the collection notice for further researchYou can email the document to ***@dish.com
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday - Friday, 6:am to 2:pm MST
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (3000, 7, 2015/07/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I never agreed to a Day trial period for my service to be restoredThis is a lie as I had no use for there servie as I already had other service in place and would not take there service again if it was the only service available in townSomeone restored our service WITHOUT OUR AUTHORIZATIONI know a manager by the name of *** called on March 24th trying to re-sign us up for the service but he was told NO WE DON'T WANT YOUR SERVICESO HE MUST HAVE TOOK IT UPON HIMSELF TO REINSTATE OUR SERVICE WITHOUT OUR PERMISSIONWhen I cancelled our service on March 21st a credit of $was owed to meAfter they reinstated my service without my authorization and I got them to get it cancelled once and for all like they should have in the first place a $balance was due and they waived the fees for the shipping boxes after a bunch of hassle and waste of my timeIf in fact they would have done this correctly in the first place on March 21st I would have been owed $and would have had to pay for shipping boxesBut they didn't do it correctly so now for some reason they have turned me into collections for fees that they waivedSo they need to rectify the collection issue and remove the bad mark on my credit and in reality they owe me $as well as that's what was due me on March 21st, The paperwork with all the proof has been sent to *** and she said this has been sent to the Dish Network Collection TeamSo until they clear me of the bad credit mark and refund me $that was due to me when I first cancelled my service before all of their errors happened, then this issue has yet to be resolved
Final Consumer Response /* (4200, 15, 2015/08/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Upon reveiwing my credit reports, Dish did not report anything to the Credit Agencies as my credit report shows nothing from DishHowever Dish "DID" report this to the "National Consumer Telcecom & Utilities Exchange" and I provided Dish with proof of this but they still deny doing itI received another letter from the National Consumer Telcecom & Utilities Exchange last week in regards to my appeal with them saying that it was removed from my records however it does not show it being removed on the paperwork they sent outIt also says that if I have any concerns regarding this that I am suppose to contact Dish Network directlyI tried contacting Dish directly and it has gotten me nowhere and that's why it is now on the Revdex.comSo as far as I'm concerned this case will never be resolved until Dish admits to reporting this to the National Consumer Telcecom & Utilities Exchange (WHICH I PROVIDED PROOF TO DISH), verifies that it has been removed from my records and makes a formal apology to me for denying reporting thisIf Dish requires more proof that they did report this I do have the paperwork they sent me last week in regards to it confirming that Dish did INDEED REPORT THIS TO COLLECTIONS
Final Business Response /* (4000, 17, 2015/08/31) */
August 20,
*** *** ***
*** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear *** ***:
On August 20, 2015, we received your rebuttal, dated August 19, 2015, filed with the Revdex.com
You confirmed that DISH Network did not report your account to the three major credit bureausHowever, you maintain that your account was reported to Telecom & Utilities Exchange & Utilities Exchange IncYou indicated that you were advised that they will remove the negative reporting from their systems, and you were referred to DISH Network
Please note that DISH Network has no business relationship with Telecom or Utilities Exchange & UtilitiesFurthermore, satellite TV is not considered a utility
DISH Network will only report to the three major credit bureausExperian, TransUnion, and EquifaxWe have no record that your account was in a delinquent status, and your account was not charged off to a collection agencyI regret any confusion
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday - Friday, 6:am to 2:pm MST
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Complaint: [redacted] I am rejecting this response because: One of my main issues is that there was a piece of equipment that was never properly operating installed on my property from Dish Network, and their answer is to just want to leave it or I can have it hauled away for $I strongly think that the responsibility of removing the satellite dish should be the responsibility of Dish Network because it was never properly functioningI never had a working product I would like to ask DISH Network to explain to me why it is my responsibility to remove the DISH and not theirsPlease help me understand thisFurther, I am asking them again to please remove it I want to thank Dish Network for providing me with written documentation regarding my account being closed Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/06/10) */ June 9, Ms [redacted] Chestnut Church Rd Mechanicsville, VA Re: Revdex.com Complaint # 8255909735342781- Dear Ms [redacted] : On June 3, 2015, we received your complaint, dated June 2, 2015, filed with the Revdex.com You said that our Corporate Field Resolutions (CFR) Team advised you that DISH Network would not take care of your damage claimYou requested that DISH Network replace your door and include labor in the settlement I attempted to reach you at (804) 912-on June 5, 8, and 9, I was unable to leave a message because your voice mailbox was full I contacted CFR and they advised me that as your claim is being settled by the technician's insurance company, they do not handle your claimAs such, DISH Network is not able to supplement your settlementIf you wish to dispute the amount of your settlement, please contact the insurance company directly We sincerely regret any inconvenience this issue may have caused If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, Dave Simons Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 6:am - 2:pm (MDT), Mon-Fri (720) 514- cc: Denver / Boulder Revdex.com Cherokee St Denver, CO David Laslo
Initial Business Response / [redacted] (1000, 5, 2015/08/24) */ August 18, [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Mr [redacted] : On August 13, 2015, we received your complaint, dated August 12, 2015, filed with the Revdex.comMy attempts to reach you by phone on August 14, and 18, 2015, have been unsuccessful and I was not given the option to leave a voice message You expressed concern regarding your due date changing and you requested that it be returned to its original date I requested that your due date be returned to its original date of the 18th of each monthPlease allow one billing cycle for the change to be made If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com [redacted] XXXXX [redacted] Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/08/27) */ (The consumer indicated he/she ACCEPTED the response from the business.) They said they will move the due date back to the 18thAll I wanted I accept this response
May 10, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Mr [redacted] : On May 4, 2016, we received your complaint, dated May 2, 2016, filed with the Revdex.com I unsuccessfully attempted to contact you at [redacted] on May 4, and 10, 2016, and I left three messages You requested to be released from the 24-month agreement because you have experienced technical issues with our audio system A review of this account reveals that a technician visit on May 4, 2016, corrected the issue I applied a one-month service credit for the America’s Top Plus ($69.99) for the inconvenienceThe 24-month agreement remains valid We strive to provide excellent service and regret that this experience was unfavorableI apologize for the inconvenience If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT [redacted] cc: [redacted] [redacted] [redacted] ** [redacted] [redacted] ***
Complaint: [redacted] I am rejecting this response because: Dear Mr***,Before addressing your response, I want to inform you that I notified Dish by phone to inform Dish why I was not paying my most recent invoiceAlso, after receiving a voice mail today from Dish, which indicated I had not paid my invoice, I phoned Dish again to inform the agent why I was not paying my invoiceNow to the subject of your response, I did not phone back Mr [redacted] because his voice mail merely asked me to call him back and contained no information Notwithstanding, I prefer communication in writingRegarding Your offer to waive a cost during a technician visit, it does not give me any details regarding cost, or costs, which would be waivedYou indicate an understanding of my request for either (1) replacing my old receiver box, which remains untouched where your technician placed it, or (2) installing two receiver boxes for my other two tvs at no cost, including additional monthly costs in the future However, your response to my "transmitter" and not my "Dish transmitter," seems unclear that you know that the transmitter is a Dish product that has served my other two tvs for nearly the same number of years I have been with DishI would like to add that the Dish supervisor I spoke with a month ago told me that, besides paying a monthly fee for additional boxes, I would have to sign a two-year contract So, in addition to not wanting to pay additional costs, I also do not want to sign any such contract.I appreciate your offer to set up a technician visit Before doing that, however, I request written stipulations in detail so that you and I do not have to spend more time going back and forth to clarify details I look forward to your response and trust that you understand that I am not paying Dish invoices now because I have not had the use of my other two tvs since your technician replaced my box and thus have lost about 80% of my tv viewing Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: Dear [redacted] : I, too, have attempted to reach you on three occasions as well, and I can provide exact days and times if you need of those attempts. Do you have another way to communicate, since we are both attempting to connect and are not having much luck? Here are my wishes:1. Please I want proof that my account is closed, and we have not further obligation with one another. Can you provided me this, and this is reasonable?2. I want the satellite dish, that apparently was never going to work at my location removed. I understand your policy however, do I still fit into the policy if I, again, never had a working product? If your company cannot remove the dish can you contract with another person to remove it? It is an eyesore, and this whole situation has lead my to understand the environmental impact of just leaving the satellite dishes. Very eye opening experience.3. What are you saying about my contract? Can you give my proof that my contract is cancelled or if it is still active with the Big Island dishNET? Do I have to file a BBB complaint with them directly as well? This have been a point of confusion for me with all of your rules, and I am wondering if it is the place your system may be breaking down. Am I committed to anything with dishNET, or any of it retailers? I want not connection with your company in any way. How do we make this happen? 4. Resolution! Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 9, 2015/05/11) */ May 5, 2015 Ms. [redacted] . [redacted] Re: BBB Complaint # 75254585 8255909188318049-3495720 Dear Ms. [redacted] : On May 5, 2015, we received your correspondence, dated May 4, 2015, filed with the... RevDex.com. You said you had a house fire in November 2014 and you paid for service you did not receive. You maintain you returned the equipment and you disputed the unreturned equipment fees. You requested a refund. When we spoke today, I explained that our records reveal there is a history of partial payments being made for service, causing a past-due amount to be carried over. I also advised you that we have no record that the two Hopper Sling receivers were returned. I made an exception and reversed a $299.00 equipment fee and the $315.00 early termination fee for the internet service from your account. Per your request, I restored your service and submitted a refund of $207.48. Please allow five days for processing. In addition, I applied a $20.00 monthly credit for 12 months. We apologize for any inconvenience you may have experienced. Your concerns will be used to improve our customers' interactions with our agents. If there are further questions or concerns about this issue, please feel free to contact me at (720) 514-7082. Sincerely, Christina Atencio Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday - Friday, 6:00 am to 2:30 pm MST (720) 514-7082 cc: Denver / Boulder RevDex.com 1020 Cherokee St. Denver, CO 80204 David Laslo
August 10, [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Mr [redacted] : On July 28, 2017, we received your complaint, dated July 27, 2017, filed with the Revdex.com You expressed concern that you have not received a response to a damage claim you filed because your internet cables were cut When I spoke with you by telephone today, you informed me that this issue was resolved through our Corporate Field Resolutions DepartmentThey honored your request for one month of service credit ($87.14) If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] [redacted] [redacted] [redacted] [redacted] ** [redacted] [redacted] ***
December 13, Mrs [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Mrs [redacted] : On December 5, 2017, we received your complaint, dated December 4, 2017, filed with the Revdex.com You expressed concern regarding the early termination fee, claiming that the two-year commitment was not disclosed to you When we spoke today, I advised you that I made an exception and waived your early termination fee If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, Gabriel R [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 9:00AM to 5:30PM MST Monday - Friday (720) 514- cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO [redacted] ***
Initial Business Response / [redacted] (1000, 4, 2015/12/02) */ November 25, Mr [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Mr [redacted] : On November 24, 2015, we received your correspondence, dated November 2*, 2015, filed with the Revdex.com You indicated that you have been charged a higher rate for your DISH Network service then what you were quoted at the time of purchaseYou addressed the matter and you understood that it was corrected; however, you claim you were charged the wrong amount on your current billYou requested that this matter be corrected When we spoke today, I explained that the November 6, 2015, bill for $11*included charges for your premium promotional programmingThe promotion ended after the bill was generated and the necessary adjustments were applied to your accountThe credit will be reflected on your next billWe also reviewed your monthly charges and we confirmed that they were correctYou accepted this resolution If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 2:pm to11:pm MDT, MON-FRI (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com [redacted] XXXXX [redacted] Initial Consumer Rebuttal / [redacted] (2000, 6, 2015/12/10) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (***0, 4, 2015/05/18) */ May 8, Mr [redacted] Dr., [redacted] , [redacted] Re: Revdex.com Complaint # [redacted] - [redacted] Dear Mr***: On May 5, 2015, we received your complaint, dated May 4, 2015, filed with the Revdex.com You expressed concern with the following issues: DISH Pause Term commitment Credit card debit You indicated that you placed your service on DISH Pause in May 2014; however, you continued to be billed for serviceOur records confirm that your TV service was placed on DISH Pause on May 10, DISH Pause is $a month and can be used for up to nine monthsAdditionally, DISH Pause does not count towards your term commitment and will extend the term commitment by the number of months your service is pausedConfirmation of the DISH Pause, as well as the Terms and Conditions, were sent to [redacted] @ [redacted] .***Please note that our internet service cannot be placed on DISH PauseAs a result, you continued to be billed monthly for these services as normalAs you were enrolled in Credit Card AutoPay, the service charges were automatically debited from your credit card account DISH Pause was removed on February 5, 2015, because the maximum time frame was reachedAs a result, your previous service charges were reinstatedHowever, your service was once again placed on DISH Pause on February 10, 2015, for nine months and currently remains on DISH PauseConfirmation of the DISH Pause, as well as the Terms and Conditions, was sent to [redacted] @***.COM You maintain that you were told that there was no term commitment for our servicesYour internet and TV services were activated on January 23, 2014, with a 24-month commitment for each servicePlease be advised that our term commitments are disclosed in our advertisements and by phone when service is set upOur records reveal that an email was sent to [redacted] @ [redacted] [redacted] on January 22, 2014, disclosing the promotional details of our service, including the 24-month commitmentsI have also enclosed copies of your 24-month agreements wherein the term commitments are disclosedOn March 6, 2015, the 24-month commitment for your internet service was waived and the internet service was canceled You said that your credit card account was debited $without your authorizationOn April 10, 2015, you were charged $for an unreturned modem and $for an unreturned TRIA (piece on the satellite dish)Per your contractual agreements, DISH Network may automatically debit your credit card account for any early termination, unreturned equipment and/or shipping feesAs a result, your credit card account was debited $on May 1, 2015, for the unreturned equipment feesAlthough a refund of $was submitted on May 1, 2015, it was disapproved because our records do not show that the equipment was returnedWe also show that you were unable to provide a return tracking number When I spoke with you by phone on May 7, 2015, I advised you that I made an exception and reversed the equipment feesI also submitted a refund of $to your credit card accountThe refund was completed on May 7, Please allow two to three business days for your bank to process it Also, I informed you that the 24-month commitment for your TV service remains validIf you choose to disconnect your service, an early termination fee will be applied to your accountYou agreed to contact me directly to disconnect your service so that I may assist you with the amount of the early termination fee If there are further questions or concerns about this issue, please feel free to contact me at (***) ***-*** Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday-Friday, 6:am - 3:pm MDT (***) ***- [redacted] Enclosures (2) cc: Denver / Boulder Revdex.com Cherokee St Denver, CO [redacted] Initial Consumer Rebuttal / [redacted] (3000, 6, 2015/05/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) My Service was actually put on pause in May of the first timeAt this time I was told by an employee of Dish Network "that, if I do pause my service, this would lower my termination fee." (When I signed up for Dish, I was told there was no termination fee.) So, I put my service on PauseThen in I received a billI called Dish to resolve the issueI was then informed to stop my Internet Service and put the TV service back on pauseI did this, I shipped back my internet equipment, in the box they sent [redacted] asked if I had a tracking number for the box, I didn't have one(It was their box and their label.) I spoke with a lady in the internet department, she was kind enough to stop payment and search the boxShe told me before any charge that I would receive a phone call to go over everything that took place during the searchI didn't receive a call, I received a payment deduction from my account When I spoke with ***, she basically informed me that it didn't matter what I was told over the phone by an Employee with DishThe only thing that mattered was what came to me in email to [redacted] @ [redacted] .*** 1.When I moved,in "2013" I changed my information to [redacted] @***.com, I should have never been receiving information to my old emailBecause that email no longer existed 2.When you speak with someone over the phone, you expect to be told correctly about service through the company they work forYou don't expect to be told information only to receive a bill in the future and to have someone else within the company explain that it doesn't really matter what I was told, "I should have read the email." (Not only was I told this once, I was told this twiceBoth times I put my Service on pause I was told this by separate employees.) To me, this is advertisementThis is keeping someone locked in to the company by telling them information From Day this company has been unable to input data, phone numbers, email address changes or any informationI sent my equipment back for the internetDo I think that this could be a mistake on their part, absolutelyBut, she did help me with that and refund my money But I now have to pay to terminate my serviceI was told that this would not be the case if I put my service on pauseNot honoring what your employee tells someone over the phone is BAD BUSINESS!!! Final Business Response / [redacted] (4000, 8, 2015/05/27) */ May 26, Mr [redacted] Dr., [redacted] , [redacted] Re: Revdex.com Complaint # [redacted] - [redacted] Dear Mr***: On May 20, 2015, we received your additional correspondence, dated May 19, 2015, filed with the Revdex.com When I contacted you by phone on May 20, 2014, you indicated that you would call me back; however, I did not receive a call You expressed further concern with the following: Internet equipment Email address Customer service Early termination fee Although we have no record that the leased internet equipment was returned, this issue was addressedI previously reversed the unreturned equipment fees and provided a refund to your credit card account Our records do not show that your email address was changed in 2013; however, the correct email address is now on file We appreciate that you brought your customer service concerns to our attention so that we may address them with the appropriate personnel As previously advised, DISH Pause does not count towards your term commitment and will extend the term commitment by the number of months your service is pausedThis is disclosed in the 24-month agreement that was included with my previous letterThe 24-month commitment for your TV service is validMy previous offer to assist you with the early termination fee amount will still applyYou may contact me directly to accept If there are further questions or concerns about this issue, please feel free to contact me at (***) ***-*** Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday-Friday, 6:am - 3:pm MDT (***) ***- [redacted] cc: Denver / Boulder Revdex.com Cherokee St Denver, CO [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/06/15) */ June 11, Ms [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms***: On June 9, 2015, we received your correspondence, dated June 8, 2015, filed with the Revdex.com You stated that your DISH Network installation was not completedAs a result, you experienced service issues that led you to disconnect your account within days of the installationYou requested that your early termination fee be waived and you would like a refund for your $payment My three attempts to contact you at (XXX) XXX-XXXX on June 9, and 11, 2015, were unsuccessfulHowever, I was able to leave a message and my contact informationI also sent an email to [redacted] @gmail.comHowever, I did not receive a replyI have enclosed a copy of that correspondence for your review To address your complaint I waived your early termination fee resolving the balance on your disconnected accountAdditionally, I issued a refund for your payment of $Please allow three to five business days for processing If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 2:pm to11:pm MDT, MON-FRI (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] ***
October 4, Dear Mr***: On September 29, 2016, we received your complaint, dated September 27, 2016, filed with the Revdex.com You disputed the early termination fee applied to your DISH Network account. You said that you forwarded your order to us, but the fee was applied Per your request, I emailed you at ***@gmail.com While a review of our records does not show that we received any documentation associated with your account, as a courtesy, I made an exception and waived the $early termination fee applied to your account If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri ###-###-####
August 18, Dear Ms***: On August 10, 2016, we received your complaint, dated August 5, 2016, filed with the Revdex.com You said that a charge was applied to your debit card account without your authorization for a DISH Network account
that it not yoursYou requested to have the fee refunded and your information removed from the account I attempted to reach you at ###-###-#### on August 16, 17, and 18, 2016, but I was unable to leave a message as your voicemail was not set up A review of your call to us on December 31, 2015, revealed that you requested to replace two Joey receivers that were damaged. During the call, the agent advised you of the new 24-month commitment associated with the replacement, as well as that the debit or credit card you provided to qualify for the equipment would be debited automatically for unreturned equipment and early termination fees. Enclosed is your signed DISH’n It Up customer agreement As you agreed to the fees and automatic charge during your call and by signing the enclosed agreement, we are unable to refund the charge. Additionally, as you are the joint holder of the account in question, we are unable to remove your information from it If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dave Simons Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri ###-###-####
February 17, *** *** ** ***
** *** ***
*** *** ** *** Re: Revdex.com Complaint # ***
*** Dear Ms***: On February 7, 2017, we received your complaint, dated February 6, 2017, filed with the Revdex.com You indicated that you were released from the term commitment for the internet service, and you have now requested that the $activation fee be removed When I spoke with you by telephone today, I advised you that I removed the $activation fee and the $equipment return feesThe remaining balance of $is for service renderedYou agreed to this resolution If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** ***
*** *** ***
*** *** ***
*** *** *** Phone Hours: Monday through Friday 7:am to 3:pm MDT *** *** *** *** * *** *** *** ***
*** ** *** *** *** ***
*** ** ***
*** ***
Initial Business Response /* (1000, 5, 2015/07/01) */
June 29,
Mr*** ***
Hickok Dr
Fort Collins, CO XXXXX-XXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On June 22, 2015, we received your complaint, dated June 17, 2015, filed with
the Revdex.com
You indicated that were taking care of your mother's (MsDonna Faubion) DISH Network account and when you disconnected the service on May 15, 2015, you were quoted a refund amount of $However, you received a refund for $instead and requested the full $You expressed concern with the customer service you received
When I spoke with you by telephone today, I explained that MsFaubion agreed to restart the service on May 25, 2015, when our Loyalty Department contacted herCharges from that date to June 16, 2015, were applied to the account as well as a $misapplied payment that was removedThis caused the difference in the amount that was quoted as a refund and what you received
I submitted a refund for the $difference:
$
-$
$
-$
$
To avoid any further out-bound calls from our Loyalty Department, I requested that the phone numbers listed on the account be suppressed from our system and I removed them from the account
We strive to provide excellent service and regret that this experience was unfavorableWe thank you for your business and we are disappointed to lose you as DISH Network customer
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
Gerri Santistevan
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday through Friday 7:am to 3:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (3000, 7, 2015/07/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
After talking with the DISH representative on 6/29/I understand that the refund amount she explained is correct
As far as the service being reactivated by my mother, she is adamant that she never received a call from the DISH Loyalty Dept and if she had she would never restart the DISH service without first contacting meI had already had another carrier install service before I original canceled the DISH service so there was nothing to reactivate anyway
Also, when I originally canceled the service I was told that the DISH equipment was obsolete & it did not need to be returned, when I called again on 6/17/& found that a DISH representative restarted the service by accident on 5/25/I ask that it be canceled again, at that time I was again told that the DISH equipment was obsolete & did not need to be returnedThis last time (6/29/15) that the service was supposedly canceled DISH says the equipment needs to be returnedI explained to the DISH representative that I had made several visits to mothers home (over miles from my home)in the past months and would have been happy to return the equipment on any of those trips if I had been ask tooI explained that now I either would have to pay someone to remove & return the equipment (my mother is not physically able) or I could remove & return the equipment when I return to her home in 3-monthsThe DISH representative said she would apply a credit to the account equal to the amount that I would be charged for not returning the equipment in a timely manner
I have reservations about closing this dispute before I see a final statement showing a zero balance after I have a chance to return the DISH equipment, that I was twice did not need to be returned
Final Business Response /* (4000, 9, 2015/07/10) */
July 8,
Mr*** ***
Hickok Dr
Fort Collins, CO XXXXX-XXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On July 8, 2015, we received your complaint, dated July 6, 2015, filed with the Revdex.com
You indicated that you were told by a customer service representative that the equipment did not need to be returnedI apologize for the information you received
Since the equipment does need to be returned, as you mentioned, I provided a temporary credit to your account to allow you time to return the receiver and remotesYou can just return it when you are in Texas and you won't need to hire anyone for help
Once the equipment is returned, I will remove the equipment from the account, along with the temporary credit
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
Gerri Santistevan
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday through Friday 7:am to 3:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Final Consumer Response /* (2000, 11, 2015/07/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 4, 2015/05/04) */
April 29,
Ms*** ***
*** *** Park ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On April 24, 2015, we received your complaint, dated April 23, 2015, filed
with the Revdex.com
You indicated that you have not received a PSfor the referral of three customers to DISH Network
Please be advised that the PS4s for our Refer-a-Friend offer are not provided directly by DISH NetworkWe provide a redeemable code for Sony's website for the purchase of the PSAlthough we found that an order for a PSwas placed through Sony's website on March 16, 2015, the status of the order shows as "canceled"
When I spoke with you by phone on April 28, 2015, I advised you that we are unable to provide you with a PS4; however, I offered to apply a credit of $to your DISH Network account for the monetary value of the PSYou accepted my offerPlease be advised that the account credit will cover the current monthly cost of your services for approximately five months
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday-Friday, 6:am - 3:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
*** ** XXXXX
*** ***
Initial Consumer Rebuttal /* (3000, 10, 2015/07/06) */
Possible duplicate complaint XXXXXXXX / *** *** / ***@yahoo.com
Bureau Review Complaint # XXXXXXXX
*** *** vsDISH NETWORK, LLC
Business: Sending to Mr*** *** By EMAIL at ***@dishnetwork.com By MAIL at
*** S *** *** *** ** XXXXX-XXXX
Additional Business Info:
Business Phone:XXX XXX-XXXX
Consumer: Sending to MRS *** *** By EMAIL at ***@YAHOO.COM
Additional Consumer Info: Mail: NORTHVIEW DR Lockport, NY XXXXX
Work Phone:XXX XXX-XXXX
See below for the complaint description:
I AM BEING BILLED FOR A PAPERVIEW EVENT THAT I DID NOT WATCH
I AM BEING BILLED FOR A PAPERVIEW EVENT THAT I DID NOT WATCHI CONTACTED CUSTOMER SERVICE ABOBUT THE ISSUE THEY STATED THAT THERE WAS NOTHING THEY CAN DO IT SHOWS I ORDERED IT
Below is the consumer's desired resolution explanation:
REFUND OF PPV AMOUNT BILLED TO MY ACCOUNT
Initial Business Response /* (1000, 5, 2015/10/21) */
October 16,
*** *** ***
*** *** ***
*** ** XXXXX-XXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***
On October 16, 2015, we received your complaint, dated October 15, 2015, filed with
the Revdex.com
You indicated that you were quoted $a month for the America's Top programming package and that the price was to include the $DVR fee and the $additional receiver feeYou also mentioned charges for the NHL Center Ice
This account was established on February 14, 2015, under the Digital Home Advantage (DHA) 24-month agreementEnclosed is a copy for your review
Our records reveal that a sales confirmation email was sent to the email address that was attached to your account, ***@YAHOO.COM, on February 7, This sales confirmation included the disclosures as well as links providing the option to view the agreement prior to the installation
After the installation you were sent a copy of your DHA agreement to the same email addressOn February 15, 2015, you changed your email address
On February 18, 2015, you were provided an additional $credit for ten monthsYou accepted this offer and these credits will expire on November 19, 2015, and this will reflect on your December 6, 2015, billing statement
You are also enrolled with the promotional offer of monthly credits for monthsYou originally signed up with the America's Top package which included a monthly $credit for monthsHowever, if the programming package is reduced, the credits are also reducedYou now receive a $monthly credit
A review of the call on August 14, 2015, when you downgraded to the America's Top package revealed that the agent on the call quoted you $before taxYour regular monthly charges are $before tax but you are currently receiving a $monthly creditThis reduces your monthly service charges to $before tax until December
You were provided the NHL Center Ice event on February 28, 2015, at no costAlthough a charge of $is reflected on the March 1, 2015, bill, a credit was applied to offset the chargeSince the event was added to the account in February 2015, it automatically renewed in September A credit for one of the $charges was applied on October 15, 2015, and the programming was removedI removed the three remaining charges
When I spoke with you by telephone today, I apologized for the confusion and I informed you that you are receiving all that was offeredYou are being billed correctly and no further credits are due, as you are receiving a fair amount of credits
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday through Friday 7:am to 3:pm MDT
(XXX) XXX-XXXX
Enclosure
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (3000, 7, 2015/10/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The response given by the rep that day was totally unacceptableWas told I would not be getting the rate agreed to by the rep when I downsized programming going forwardWas not given the courtesy credit the male rep gave meWas totally "bullied" by the person representing the "office of the president"She told me I signed a year contract and they could do what they wantedI told her I signed a two year contract on the "premise" of what I was offered by the sales rep the night I signed up and paid the initial feeAlso I asked for a copy of the phone conversation that I had with on the night I signed up, and the day I downsizedWas told I would need to go to court to request thisAlso the night I signed up I was told they had the Nocustomer satisfaction of the industryI dont feel satisfied or happy.I feel betrayed by Bait n Switch methods and lies by DishnetworkI signed a contract based on the sign up contract I would like the america package to be honored, or Id like to be released from this contractAnything else is unacceptable, and in future, calls id like to be represented by a 3rd party...who can re-mediate the situation "amicably", as a result of the nature of the first call from this rep from the office of PresidentIt got very ugly
Final Business Response /* (4000, 9, 2015/11/04) */
October 29,
*** *** ***
*** *** ***
*** ** XXXXX-XXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On October 29, 2015, we received your complaint, dated October 26, 2015, filed with the Revdex.com
You mentioned the following concerns:
Price quote
Credit request
Copy of calls
24-month commitment
Customer service
This account was established under the Digital Home Advantage (DHA) 24-month agreementI provided a copy of your DHA agreement with my previous correspondence
A review of the sales call on February 7, 2015, reveals that the monthly price you were quoted was $for the first yearYou enrolled in a 12-month promotion that provided a $credit for monthsThis credit reduced the America's Top price from $to $for monthsThe $price included the America's Top 250, one additional receiver (Joey) for $per month and the $monthly DVR feeYou were informed that the price would increase by $after the first year and you would begin to be billed at the regular price
However, when you reduced your programming package, the credits were also reduced and you now receive a $monthly credit under this promotionOn February 18, 2015, you accepted an additional $credit for ten monthsThese credits will expire on November 19, 2015, and this will reflect on your December 6, 2015, billing statement
The sales agent also informed you that you had the option to downgrade your package at the end of the promotion to keep your costs lowIn addition, you were informed of the free six months of the $monthly Protection Plan warrantyThe sales agent informed you that you had the option to remove the Protection Plan warranty
As previously advised, a review of the call on August 14, (when you downgraded to the America's Top package), revealed that the agent on the call quoted you $before taxYour regular monthly charges are $before tax, but you are currently receiving a $monthly creditThis reduces your monthly service charges to $before tax until December No further credits will be provided
As previously advised, to obtain a copy of the recorded call will require a subpoenaYou may forward your subpoena request to the following address:
EchoStar Satellite LLC
** *** ***
*** ** XXXXX
Attn: Subpoena Request
Since you receive the package and promotion that you originally signed up with, as well as additional credits, the commitment remains valid
I apologize that you were dissatisfied with the customer service you received
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday through Friday 7:am to 3:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Initial Business Response /* (1000, 5, 2015/06/15) */
June 12,
Mrand Mrs*** and Kathy ***
*** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mrand Mrs***:
On June 11, 2015, we received your complaint, dated June
10, 2015, filed with the Revdex.com
You said that you responded to an advertisement you received for movie channelsHowever, you state that you have been overchargedYou requested that we honor the offer
When we spoke, I explained that we are providing Showtime and Cinemax for $a month for each packageI advised you that your June billing statement does contain two prorated charges for the package from May to June 22, Because DISH Network bills one month in advance, you incurred one-time prorated charges
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Initial Business Response /* (1000, 5, 2015/07/10) */
July 9,
*** *** ***
*** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear *** ***:
On July 3, 2015, we received your correspondence, dated July 2, 2015, filed with
the Revdex.com
You maintain you r DISH Network service was restored without your authorization and you disputed the collection attemptsYou requested that the negative mark be removed form your credit report and to receive a refund
Our records reveal that your service was restored on March 24, 2015, as you agreed to a 30-day trial periodPer your request, your account was disconnected on March 30,
When we spoke today, I advised you that that the balance of $was reversed on April 8, This balance included two $shipping fees for the return of the leased equipment and programming rendered (plus tax)The $credit balance is due to adjustments applied by DISH Network rather than over payment; as such, no refund is due
We have no record that your account was sent to collectionsI asked that you provide me with a copy of the collection notice for further researchYou can email the document to ***@dish.com
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday - Friday, 6:am to 2:pm MST
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (3000, 7, 2015/07/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I never agreed to a Day trial period for my service to be restoredThis is a lie as I had no use for there servie as I already had other service in place and would not take there service again if it was the only service available in townSomeone restored our service WITHOUT OUR AUTHORIZATIONI know a manager by the name of *** called on March 24th trying to re-sign us up for the service but he was told NO WE DON'T WANT YOUR SERVICESO HE MUST HAVE TOOK IT UPON HIMSELF TO REINSTATE OUR SERVICE WITHOUT OUR PERMISSIONWhen I cancelled our service on March 21st a credit of $was owed to meAfter they reinstated my service without my authorization and I got them to get it cancelled once and for all like they should have in the first place a $balance was due and they waived the fees for the shipping boxes after a bunch of hassle and waste of my timeIf in fact they would have done this correctly in the first place on March 21st I would have been owed $and would have had to pay for shipping boxesBut they didn't do it correctly so now for some reason they have turned me into collections for fees that they waivedSo they need to rectify the collection issue and remove the bad mark on my credit and in reality they owe me $as well as that's what was due me on March 21st, The paperwork with all the proof has been sent to *** and she said this has been sent to the Dish Network Collection TeamSo until they clear me of the bad credit mark and refund me $that was due to me when I first cancelled my service before all of their errors happened, then this issue has yet to be resolved
Final Consumer Response /* (4200, 15, 2015/08/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Upon reveiwing my credit reports, Dish did not report anything to the Credit Agencies as my credit report shows nothing from DishHowever Dish "DID" report this to the "National Consumer Telcecom & Utilities Exchange" and I provided Dish with proof of this but they still deny doing itI received another letter from the National Consumer Telcecom & Utilities Exchange last week in regards to my appeal with them saying that it was removed from my records however it does not show it being removed on the paperwork they sent outIt also says that if I have any concerns regarding this that I am suppose to contact Dish Network directlyI tried contacting Dish directly and it has gotten me nowhere and that's why it is now on the Revdex.comSo as far as I'm concerned this case will never be resolved until Dish admits to reporting this to the National Consumer Telcecom & Utilities Exchange (WHICH I PROVIDED PROOF TO DISH), verifies that it has been removed from my records and makes a formal apology to me for denying reporting thisIf Dish requires more proof that they did report this I do have the paperwork they sent me last week in regards to it confirming that Dish did INDEED REPORT THIS TO COLLECTIONS
Final Business Response /* (4000, 17, 2015/08/31) */
August 20,
*** *** ***
*** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear *** ***:
On August 20, 2015, we received your rebuttal, dated August 19, 2015, filed with the Revdex.com
You confirmed that DISH Network did not report your account to the three major credit bureausHowever, you maintain that your account was reported to Telecom & Utilities Exchange & Utilities Exchange IncYou indicated that you were advised that they will remove the negative reporting from their systems, and you were referred to DISH Network
Please note that DISH Network has no business relationship with Telecom or Utilities Exchange & UtilitiesFurthermore, satellite TV is not considered a utility
DISH Network will only report to the three major credit bureausExperian, TransUnion, and EquifaxWe have no record that your account was in a delinquent status, and your account was not charged off to a collection agencyI regret any confusion
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday - Friday, 6:am to 2:pm MST
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***