Complaint: ***
I am rejecting this response because: In spite of my request to speak to the representative and my voicemails (left at the number left above provided by Dish rep) I have received NOTHING! I have received confirmation email sent by Dish on 3/4/@ 9:AM stating that equipment was receivedI am now waiting to hear when I can expect the account to be cleared and closedI also need to verify the address that the refund check will be sent toBeing that the address originally entered by Dish employee was not correctWhen last spoke to Cynthia (emp# O3Y in the office of the president) My account was originally charged for the equipment not returned I/A/O $and the balanced owed for early termination of service would be $Dish now has their equipment and I have fulfilled my obligations the only matter of business left is my refund I/A/O $This figure was given to me by Cynthia and she did say this would be mailed to meAddress to be used is *** *** *** *** *** ** *** (281)576-2507)Although I have supplied contact information several times this is once again confirmation being that I have yet to receive ONE return phone callIf you are trying to contact someone and they are not home smart people would leave a message UNLESS they have something to hide such as Dish does
Sincerely,
*** ***
Initial Business Response /* (1000, 5, 2015/10/29) */
October 22,
*** *** ***
*** ** *** *** ***
*** IL XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On October 20, 2015, we received your correspondence, dated October 19,
2015, filed with the Revdex.com
You stated that you experienced ongoing signal loss with your newly installed DISH Network serviceYour attempts to resolve the matter have been unsuccessful and your customer service experience did not meet your expectationsYou are seeking to disconnect the service without penalty or you would like your service fully restored at the price you were originally quoted
When we spoke on October 20, 2015, I agreed to restore your programming and new customer promotional discountsYou accepted this resolution
Additionally, your customer service concerns will be addressed with the appropriate departmentAs a courtesy, I have applied a $credit to your account for the activation fee
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 2:pm to11:pm MDT, MON-FRI
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (3000, 7, 2015/10/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
That was our original discussion, however according to customer service reps I called days later said I pnly get that price for year inztead of years as I was promised you appeared to andle sotuation well, but computer system does not showAlso my other concern is I paid for months at in october which does not show credit on account, thanks please email me to show changes then I will drop case
Final Business Response /* (4000, 9, 2015/11/05) */
November 4,
*** *** ***
*** ** *** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On November 3, 2015, we received your rebuttal, dated November 2, 2015, filed with the Revdex.com
You stated that you were under the impression you would receive your new customer discount for the entire 24-month contract termAdditionally, you requested confirmation that you were receiving a price lock on your programming rate
When we spoke on November 3, 2015, I advised you that your promotional discount was for months with a 24-month contractAs a courtesy, I extended your discount for the contract term and provided you with the price lockYou accepted this resolution
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 2:pm to11:pm MDT, MON-FRI
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Final Consumer Response /* (2000, 16, 2015/11/11) */
*** from dish contacted me and restored it to regular price as I was promised, thank you for your help!
Initial Business Response /* (1000, 5, 2015/06/08) */
June 4,
Mr*** ***
*** *** Dr
** ***, *** ***
Re: Revdex.com Complaint # ***
***-***
Dear Mr***:
On June 2, 2015, we received your complaint, dated June 1, 2015, filed with the
Revdex.comMy attempts to reach you by phone on June 2, and 4, 2015, have been unsuccessful; however, I was able to leave a voice message on each attempt
You said that you were charged for a receiver that you returnedYou requested a refund for the unreturned equipment charge and an additional $for the overdraft fees you incurred
A review of your account reveals that we received your equipment on May 21, 2015, and we reversed the fee and provided you with a refund of $on May 27, If you can provide proof that you sent your equipment back prior to April 18, 2015, I will consider the additional refund
If there are further questions or concerns about this issue, please feel free to contact me at (***) ***-***
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT
(***) ***-***
cc: Denver / Boulder Revdex.com
*** *** St
Denver, CO
*** ***
December 18, Ms*** *** *** *** ***
*** ** *** Re: Revdex.com Complaint # ***
*** Dear Ms***: On December 11, 2017, we received your complaint, dated December 10, 2017, filed with the Revdex.com You said that you were shipped a Hopper receiver instead of a replacement remote control. You were then charged for the Hopper. You expressed concern about the level of customer service you received in trying to return the Hopper When we spoke, you said that you used the return label emailed to you to ship the Hopper back. A review of UPS’s records indicates that the receiver was shipped on December 11, 2017, and delivered today, December 18, 2017, to our warehouse in Texas. Additionally, the box the agent sent to you on December 5, 2017, was delivered to you on December 11, As a courtesy, I applied a one-time $credit to your account. Thank you for sharing your concerns with us If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, Dave S*** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri (720) 514- cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO *** ***
Complaint: ***
I am rejecting this response because: I did not authorize $to be taken from my accountThis is wrong on the part of dish and is considered criminalThey need to refund the money that was never authorizedI am the only one that has access to my account (besides maybe dish) and I did not authorize the transaction
Sincerely,
*** ***
October 5, Dear Mr***: On September 29, 2016, we received your complaint, dated September 26, 2016, filed with the Revdex.com You expressed concern regarding your experience with a sales representative when you were inquiring about serviceYou said you were led to believe there would be no upfront cost; however, after a credit check was performed, you were advised a charge would apply to receive the Hopper equipmentYou requested that the credit inquiries be removed from your credit report When we spoke on September 26, 2016, I advised you that I will have the credit inquiries removedPlease note this can take six to eight weeks to be reflected on your credit reportIn addition, you mentioned you were still interested in DISH Network servicesI placed an order for you with no upfront cost and the system was installed on September 30, We regret your experience, but we are glad we were able to resolve your concern and get you set up with our service If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, *** *** Senior Manager Executive Escalations Team DISH Network, L.L.CPhone Hours: 9:am - 6:pm, Monday to Friday ###-###-####
Initial Business Response /* (1000, 5, 2015/11/13) */
November 12,
*** *** ***
*** *** ***
***, ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On November 10, 2015, we received your complaint, dated November 9, 2015, filed
with the Revdex.com
You said that your home was damaged during the DISH Network installation and you requested damage repair and compensation
A review of your account reveals that we have an open damage claimYour claim manager is Mr*** Barnes (866-946-5710, extXXXXX) and he will be overseeing your caseI have been advised by MrBarnes that you will be sending pictures of the damage for reviewOnce the investigation has been completed, MrBarnes will advise you of the outcome
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (3000, 8, 2015/11/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Business wants homeowner to take picture of the roof requiring the homeowner to find an extension ladder and climb on a second story roof dish has stated if I hire a contractor to come out and climb on the roof to take pictures I will not be reinstated homeowner should not have to find a ladder and climb on the roof jeperdizing my safety dish has advised they will not send a supervisor to inspect the damages that have accured to the home
Final Consumer Response /* (4200, 17, 2015/12/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
YES HOME HAS BEEN INSPECTED, A TECH DID COMPLETE THE INSTALLATION CORRECTLY, WE HAVE SPOKE WITH MR BARNES HE HAS ALL OF THE INFORMATION NEEDED FOR THE REPAIRS AS THIS IS THE LAST PROCESS TO COMPLETE ONCE WE HAVE RECEIVED PAYMENT FOR THE DAMAGES WE WILL BE SATISFIED BUT ONLY AFTER THE PAYMENT HAS BEEN SENT TO US AND CLEARED THE BANK
THANKS
*** ***
XXX-XXX-XXXX
Final Business Response /* (4000, 19, 2015/12/22) */
December 16,
Mr*** ***
*** *** ***
***, ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On December 15, 2015, we received your rebuttal, dated December 14, 2015, filed with the Revdex.com
You said that you will not consider the issue resolved until you receive reimbursement and the check clears your account
Please direct all questions to Mr*** *** *** extXXXXX) as he is managing your damage claim
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
*** ** XXXXX
*** ***
March 20, *** *** ***
*** *** ***
*** ** *** Re: Revdex.com Complaint # ***
*** Dear MsBess: On March 13, 2017, we received your complaint, dated March 11, 2017, filed with the Revdex.com You expressed concern that you received a copy of a new 24-month agreement to internet serviceYou stated that you only scheduled a technician visit and did not enter into any commitmentYou were told that you were signing to confirm the repairs were completed and you did not authorize your signature on the agreement When I spoke with you by telephone today, I advised you that your account does not reflect that you are under a commitmentWe have no record of an offer that would include a commitmentIt seems as if you were presented the incorrect documentation Please note that the signature is gathered on an electronic tablet, and there is an available option to capture itThis allows the signee to agree to the terms and conditions without signing the agreement multiple timesA box would then appear to ask the signee for authorization to use the previous signature in all necessary places in the document or to negate the message and sign it again I apologize on behalf of DISH Network for the inconvenienceWe strive to provide excellent service and regret that your experience was unfavorable If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** ***
*** *** ***
*** *** *** *** *** *** Phone Hours: Monday through Friday 7:am to 3:pm MDT *** *** cc: *** * *** *** *** ***
*** ** *** *** *** ***
*** ** ***
*** ***
January 7, Mr*** *** *** *** *** *** *** *** *** ** *** Re: Revdex.com Complaint # *** ***-*** Dear Mr***: On January 5, 2016, we received your correspondence, dated January 4, 2016, filed with the Revdex.com You stated that when you recently purchased your DISH Network service, you were not provided information on the programming available in your selected packageAdditionally, you received the Netflix offer but you are unable to access Netflix through the receiver that you were providedYou are dissatisfied with your service and you would like your early termination fee waived so you can disconnect without penalty I reviewed your sales call and determined that all disclosures were provided When we spoke today, I informed you that a copy of your contract was unavailable; therefore, as an exception I waived your early termination feeOnce you have obtained a new service provider you agreed to contact DISH Network to complete the disconnection processYou accepted this resolution If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI *** ***
Complaint: ***
I am rejecting this response because: I gave *** the same information the Dish Network service center needed to access this account when I saw this charge on February The service center needed the phone number tied to the phone company bundle *** and the address to the service, *** *** *** *** *** *** *** ***I also gave *** the account number to the centurylink account *** which needs the credit toCenturylink delt with Dish Network when I bundled the to years ago, they quit doing business with Dish years ago due to complaints and say they have no digit account number for me to give them as the two company's at the time I bundled work together with phone \ TV bundles and it was the providers account number used which is *** for all account informationIt is hard to believe that the service center can find all the information about this problem with this information but not the person in chargeAll this was told to *** on February
Sincerely,
*** ***
February 24, Ms*** *** *** *** *** *** *** ** *** Re: Revdex.com Complaint # ***
***-*** Dear Ms***: On February 23, 2016, we received your correspondence, dated February 21, 2016, filed with the Revdex.com You stated that your father (Mr*** ***) recently purchased DISH Network service from Planet Dish, an independent retail service providerHe intended to retain his existing internet service provider; however, dishNET internet was installedTo resolve that matter, you disconnected the dishNET internet serviceAs a result, you have been billed an early termination feeSince your father did not order the service, you requested that this fee be waived A review of Mr*** sales call confirmed that he was instructed to contact his existing provider and disconnect the TV service only When we spoke on February 23, 2016, I agreed to waive the internet early termination feeYou accepted this resolution If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI *** *** cc: Denver / Boulder Revdex.com *** *** *** *** ** *** *** *** Tell us why here
January 29, Mr*** *** *** ** *** ***
*** *** ** *** Re: Revdex.com Complaint # ***
*** Dear Mr***: On January 23, 2018, we received your complaint, dated January 19, 2018, filed with the Revdex.com You maintain that Dish Purchasing Corpin Englewood, CO has called your phone number repeatedly, even though you requested that all calls cease Based on our investigation, we confirmed that DISH Network did not make any telephone calls to (*** ***, nor did any of our third-party affiliatesDISH Network takes compliance with Do Not Call laws very seriouslyYour privacy and your right to opt out of unwanted solicitation calls are very important to usPlease assist us in our attempt to identify the source of such phone calls by answering the following questions: 1. What telephone number was displayed on the caller ID? 2. If you answered the call, how did the caller identify themselves? 3. If you did not answer the call, did the caller leave a message? 4. Do you have a call forwarding option that routes to your phone number (consumer’s telephone number)? If so, please briefly explain Thank you in advance for providing this informationWith your help, we will continue to investigate in our attempt to identify the third party that is falsely representing itself as DISH Network and engaging in unwanted calls to your number We regret any inconvenience that you may have experienced If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, Kimber S*** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday thru Friday 9:00am - 6:00pm (720) 514- cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO *** ***
Complaint: ***
I am rejecting this response because first of all you're LYING! You left me ONE message, & I will not call back to speak to the same unapologetic employee who I've already expressed displeasure with! Second of all my phone number doesn't even begin with area code (232), so who knows who you were calling after that first messageThird of all I e-mailed the official from the Revdex.com (***) assigned to this complaint, as soon as I heard the first messageWho in their right mind would want to speak to the same person who was so dry and unhelpful the first time around? I also notice how in your response, you fail to address your retaliation methods! The one where I brought up the fact a SUPERVISOR had offered me a $discount, but YOU took it off the table as a form of retaliation because I filed this complaint! YOU shouldn't be in the customer retention department! You along with the original agent that caused me to file this complaint, give Dish a bad name!!!!! Need I remind you I've been a loyal PAYING customer since I began in 2012! I love how you neglect to mention that fact! You've resolved NOTHING!
Sincerely,
*** ***
Initial Business Response /* (1000, 4, 2015/10/02) */
September 23,
Ms*** ***
*** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On September 23, 2015, we received your complaint, dated
September 22, 2015, filed with the Revdex.com
You expressed concern that you were told that you had to pay your balance before your account could be closedYou asked that your account be closed and that the programming balance be removed
When we spoke by phone I advised you that I have closed your account and that there is no programming balance dueHowever, there will be a $fee billed to you for the return of your leased equipment
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (2000, 6, 2015/10/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
January 11, Dear Ms***: On January 9, 2017, we received your complaint, dated January 6, 2017, filed with the Revdex.com You said that when you agreed to our service, you were not told that your internet service came with a data limit
In addition, you indicated that you had to call in to have your programming package changed, as you received the wrong oneYou also expressed concern about technical issues you experienced with your internet serviceYou requested that we release you from your contract When we spoke, I advised you that our records reflect that you placed your order for our service through Infinity Sales Group (###-###-####)I told you that I can have your sales call recording reviewed to validate your claimI informed you that you haven’t reported any technical issues with the internet service after our last technician visit that took place on December 18, I also offered to reduce your early termination fee from $to $You said that you will consider my offer and call me back If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT ###-###-####
Initial Business Response /* (1000, 10, 2015/10/01) */
September 25,
*** *** ***
*** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On September 22, 2015, we received your complaint, dated September 21, 2015, filed
with the Revdex.com
You said that your DISH Network service was interrupted even though we had received payment
I attempted to reach you at (XXX) XXX-XXXX on September 23, and 25, 2015, and I left three voicemails
As I explained in my last message, the date returned by the US Postal Office does not reflect the date that your payment is processed, just the date it was deliveredI also advised you that as your account is a pay-in-advance account, your service will be interrupted immediately after the passage ** your due dateIn addition, I informed you that DISH Network accepts payment online, over the phone, or through certain vendors such as MoneyGram or Western Union
Our records indicate that your service was restored as soon as your payment was processed
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 6:am - 2:pm (MDT), Mon-Fri
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
September 19, *** *** ***
*** *** *** **
*** *** ** *** Re: Revdex.com Complaint # ***
*** Dear Mr***: On September 11, 2017, we received your correspondence, dated September 8, 2017, filed with the Revdex.com I attempted to reach you at *** *** on September 14, and 18, I left three voice messagesI also sent an email to ***While you returned my call, we were unable to speak directly You said you established a promotion with a free *** *** *** and *** free for one yearYou indicated that you were able to view *** ***, and *** immediatelyYou expressed dissatisfaction with the process to redeem these offers and with the customer service you received Our records reveal that you qualify for both the *** *** Dot and *** promotionsI added the *** channels to your account free for monthsI also sent you an email to ***, which included instructions on how to redeem the free *** *** DotPlease logon to *** and enter the promotion code exactly as it appears on the email I apologize for any inconvenience you may have experiencedWe appreciate your feedback and your concerns will be shared internally If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** ***
*** *** ***
*** *** ***
*** *** ***
*** *** *** * *** *** ** ** *** ** ***
*** ***
*** *** * *** *** *** ***
*** ** *** *** *** ***
*** ** ***
*** ***
September 22, Dear Mr***: On September 15, 2016, we received your complaint, dated September 14, 2016, filed with the Revdex.com You maintain that you were misled at the time of saleYou said that you thought you were paying $
upfront to go towards the first month of service, a one-time setup fee, and a one-time fee for a WiFi antennaWhen you received your first bill, you found that you were charged a $internet activation fee in addition to the other chargesYou requested that the $fee be waived, or that your monthly rate be reduced A review of your account reveals that your first bill consists of a $internet activation fee, a $wireless network setup fee that was reduced by $50.00, a $charge for internet service, and a $equipment rental fee The sales call was reviewed and it was determined that the fees and rates were properly disclosed and that you agreed to the sale and disclosures When we spoke, I advised you that while DISH Network considers the internet activation fee to be valid, I waived the fee in the interest of customer service If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 7:am-3:pm MST, MON-FRI ###-###-####
December 14,
Mr*** ***
*** *** ***
Woodruff, SC ***
Re: Revdex.com Complaint # ***
***
Dear Mr***:
On December 11, 2015, we received your complaint, dated December 10, 2015, filed with the Revdex.com
You said that you
cancelled your service due to technical issuesYou expressed concern regarding being charged an early termination fee
When we spoke by phone I advised you that our records reflect that when you called to report that you were having technical issues, you refused to allow us to troubleshoot the issue over the phone and you declined our offer for a free service callBecause we were unable to verify that you were having technical issues, we consider the charges to be accurateEnclosed is a copy of your signed contract
As a resolution, I offered to provide you with a $refund out of the $we debited from your credit card account, but you declined my offer
If there are further questions or concerns about this issue, please feel free to contact me at *** ***
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT
*** ***
Enclosure
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO
*** ***
Initial Business Response /* (1000, 5, 2015/10/16) */
October 13,
*** *** ***
*** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On October 6, 2015, we received your correspondence, dated October 5, 2015,
filed with the Revdex.com
You stated that you disconnected your DISH Network service due to loss of programming as a result of contract negotiationsAdditionally, the account was not disconnected as you askedYou requested that the $balance on your account be resolved
My three attempts to contact you at (XXX) XXX-XXXX and (XXX) XXX-XXXX on October 6, and 8, 2015, were unsuccessful and there was no option to leave a messageI also sent an email to you at ***@gmail.com and ***@gmail.com (copy enclosed), but I have not received a response
I have waived your $early termination fee as a courtesy, and I resolved the unreturned equipment chargesPlease contact me at your earliest convenience to confirm your account disconnection date
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 2:pm to11:pm MDT, MON-FRI
(XXX) XXX-XXXX
Enclosure
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Complaint: ***
I am rejecting this response because: In spite of my request to speak to the representative and my voicemails (left at the number left above provided by Dish rep) I have received NOTHING! I have received confirmation email sent by Dish on 3/4/@ 9:AM stating that equipment was receivedI am now waiting to hear when I can expect the account to be cleared and closedI also need to verify the address that the refund check will be sent toBeing that the address originally entered by Dish employee was not correctWhen last spoke to Cynthia (emp# O3Y in the office of the president) My account was originally charged for the equipment not returned I/A/O $and the balanced owed for early termination of service would be $Dish now has their equipment and I have fulfilled my obligations the only matter of business left is my refund I/A/O $This figure was given to me by Cynthia and she did say this would be mailed to meAddress to be used is *** *** *** *** *** ** *** (281)576-2507)Although I have supplied contact information several times this is once again confirmation being that I have yet to receive ONE return phone callIf you are trying to contact someone and they are not home smart people would leave a message UNLESS they have something to hide such as Dish does
Sincerely,
*** ***
Initial Business Response /* (1000, 5, 2015/10/29) */
October 22,
*** *** ***
*** ** *** *** ***
*** IL XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On October 20, 2015, we received your correspondence, dated October 19,
2015, filed with the Revdex.com
You stated that you experienced ongoing signal loss with your newly installed DISH Network serviceYour attempts to resolve the matter have been unsuccessful and your customer service experience did not meet your expectationsYou are seeking to disconnect the service without penalty or you would like your service fully restored at the price you were originally quoted
When we spoke on October 20, 2015, I agreed to restore your programming and new customer promotional discountsYou accepted this resolution
Additionally, your customer service concerns will be addressed with the appropriate departmentAs a courtesy, I have applied a $credit to your account for the activation fee
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 2:pm to11:pm MDT, MON-FRI
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (3000, 7, 2015/10/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
That was our original discussion, however according to customer service reps I called days later said I pnly get that price for year inztead of years as I was promised you appeared to andle sotuation well, but computer system does not showAlso my other concern is I paid for months at in october which does not show credit on account, thanks please email me to show changes then I will drop case
Final Business Response /* (4000, 9, 2015/11/05) */
November 4,
*** *** ***
*** ** *** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On November 3, 2015, we received your rebuttal, dated November 2, 2015, filed with the Revdex.com
You stated that you were under the impression you would receive your new customer discount for the entire 24-month contract termAdditionally, you requested confirmation that you were receiving a price lock on your programming rate
When we spoke on November 3, 2015, I advised you that your promotional discount was for months with a 24-month contractAs a courtesy, I extended your discount for the contract term and provided you with the price lockYou accepted this resolution
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 2:pm to11:pm MDT, MON-FRI
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Final Consumer Response /* (2000, 16, 2015/11/11) */
*** from dish contacted me and restored it to regular price as I was promised, thank you for your help!
Initial Business Response /* (1000, 5, 2015/06/08) */
June 4,
Mr*** ***
*** *** Dr
** ***, *** ***
Re: Revdex.com Complaint # ***
***-***
Dear Mr***:
On June 2, 2015, we received your complaint, dated June 1, 2015, filed with the
Revdex.comMy attempts to reach you by phone on June 2, and 4, 2015, have been unsuccessful; however, I was able to leave a voice message on each attempt
You said that you were charged for a receiver that you returnedYou requested a refund for the unreturned equipment charge and an additional $for the overdraft fees you incurred
A review of your account reveals that we received your equipment on May 21, 2015, and we reversed the fee and provided you with a refund of $on May 27, If you can provide proof that you sent your equipment back prior to April 18, 2015, I will consider the additional refund
If there are further questions or concerns about this issue, please feel free to contact me at (***) ***-***
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT
(***) ***-***
cc: Denver / Boulder Revdex.com
*** *** St
Denver, CO
*** ***
December 18, Ms*** *** *** *** ***
*** ** *** Re: Revdex.com Complaint # ***
*** Dear Ms***: On December 11, 2017, we received your complaint, dated December 10, 2017, filed with the Revdex.com You said that you were shipped a Hopper receiver instead of a replacement remote control. You were then charged for the Hopper. You expressed concern about the level of customer service you received in trying to return the Hopper When we spoke, you said that you used the return label emailed to you to ship the Hopper back. A review of UPS’s records indicates that the receiver was shipped on December 11, 2017, and delivered today, December 18, 2017, to our warehouse in Texas. Additionally, the box the agent sent to you on December 5, 2017, was delivered to you on December 11, As a courtesy, I applied a one-time $credit to your account. Thank you for sharing your concerns with us If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, Dave S*** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri (720) 514- cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO *** ***
Complaint: ***
I am rejecting this response because: I did not authorize $to be taken from my accountThis is wrong on the part of dish and is considered criminalThey need to refund the money that was never authorizedI am the only one that has access to my account (besides maybe dish) and I did not authorize the transaction
Sincerely,
*** ***
October 5, Dear Mr***: On September 29, 2016, we received your complaint, dated September 26, 2016, filed with the Revdex.com You expressed concern regarding your experience with a sales representative when you were inquiring about serviceYou said you were led to believe there would be no upfront cost; however, after a credit check was performed, you were advised a charge would apply to receive the Hopper equipmentYou requested that the credit inquiries be removed from your credit report When we spoke on September 26, 2016, I advised you that I will have the credit inquiries removedPlease note this can take six to eight weeks to be reflected on your credit reportIn addition, you mentioned you were still interested in DISH Network servicesI placed an order for you with no upfront cost and the system was installed on September 30, We regret your experience, but we are glad we were able to resolve your concern and get you set up with our service If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, *** *** Senior Manager Executive Escalations Team DISH Network, L.L.CPhone Hours: 9:am - 6:pm, Monday to Friday ###-###-####
Initial Business Response /* (1000, 5, 2015/11/13) */
November 12,
*** *** ***
*** *** ***
***, ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On November 10, 2015, we received your complaint, dated November 9, 2015, filed
with the Revdex.com
You said that your home was damaged during the DISH Network installation and you requested damage repair and compensation
A review of your account reveals that we have an open damage claimYour claim manager is Mr*** Barnes (866-946-5710, extXXXXX) and he will be overseeing your caseI have been advised by MrBarnes that you will be sending pictures of the damage for reviewOnce the investigation has been completed, MrBarnes will advise you of the outcome
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (3000, 8, 2015/11/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Business wants homeowner to take picture of the roof requiring the homeowner to find an extension ladder and climb on a second story roof dish has stated if I hire a contractor to come out and climb on the roof to take pictures I will not be reinstated homeowner should not have to find a ladder and climb on the roof jeperdizing my safety dish has advised they will not send a supervisor to inspect the damages that have accured to the home
Final Consumer Response /* (4200, 17, 2015/12/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
YES HOME HAS BEEN INSPECTED, A TECH DID COMPLETE THE INSTALLATION CORRECTLY, WE HAVE SPOKE WITH MR BARNES HE HAS ALL OF THE INFORMATION NEEDED FOR THE REPAIRS AS THIS IS THE LAST PROCESS TO COMPLETE ONCE WE HAVE RECEIVED PAYMENT FOR THE DAMAGES WE WILL BE SATISFIED BUT ONLY AFTER THE PAYMENT HAS BEEN SENT TO US AND CLEARED THE BANK
THANKS
*** ***
XXX-XXX-XXXX
Final Business Response /* (4000, 19, 2015/12/22) */
December 16,
Mr*** ***
*** *** ***
***, ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On December 15, 2015, we received your rebuttal, dated December 14, 2015, filed with the Revdex.com
You said that you will not consider the issue resolved until you receive reimbursement and the check clears your account
Please direct all questions to Mr*** *** *** extXXXXX) as he is managing your damage claim
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
*** ** XXXXX
*** ***
March 20, *** *** ***
*** *** ***
*** ** *** Re: Revdex.com Complaint # ***
*** Dear MsBess: On March 13, 2017, we received your complaint, dated March 11, 2017, filed with the Revdex.com You expressed concern that you received a copy of a new 24-month agreement to internet serviceYou stated that you only scheduled a technician visit and did not enter into any commitmentYou were told that you were signing to confirm the repairs were completed and you did not authorize your signature on the agreement When I spoke with you by telephone today, I advised you that your account does not reflect that you are under a commitmentWe have no record of an offer that would include a commitmentIt seems as if you were presented the incorrect documentation Please note that the signature is gathered on an electronic tablet, and there is an available option to capture itThis allows the signee to agree to the terms and conditions without signing the agreement multiple timesA box would then appear to ask the signee for authorization to use the previous signature in all necessary places in the document or to negate the message and sign it again I apologize on behalf of DISH Network for the inconvenienceWe strive to provide excellent service and regret that your experience was unfavorable If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** ***
*** *** ***
*** *** *** *** *** *** Phone Hours: Monday through Friday 7:am to 3:pm MDT *** *** cc: *** * *** *** *** ***
*** ** *** *** *** ***
*** ** ***
*** ***
January 7, Mr*** *** *** *** *** *** *** *** *** ** *** Re: Revdex.com Complaint # *** ***-*** Dear Mr***: On January 5, 2016, we received your correspondence, dated January 4, 2016, filed with the Revdex.com You stated that when you recently purchased your DISH Network service, you were not provided information on the programming available in your selected packageAdditionally, you received the Netflix offer but you are unable to access Netflix through the receiver that you were providedYou are dissatisfied with your service and you would like your early termination fee waived so you can disconnect without penalty I reviewed your sales call and determined that all disclosures were provided When we spoke today, I informed you that a copy of your contract was unavailable; therefore, as an exception I waived your early termination feeOnce you have obtained a new service provider you agreed to contact DISH Network to complete the disconnection processYou accepted this resolution If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI *** ***
Complaint: ***
I am rejecting this response because: I gave *** the same information the Dish Network service center needed to access this account when I saw this charge on February The service center needed the phone number tied to the phone company bundle *** and the address to the service, *** *** *** *** *** *** *** ***I also gave *** the account number to the centurylink account *** which needs the credit toCenturylink delt with Dish Network when I bundled the to years ago, they quit doing business with Dish years ago due to complaints and say they have no digit account number for me to give them as the two company's at the time I bundled work together with phone \ TV bundles and it was the providers account number used which is *** for all account informationIt is hard to believe that the service center can find all the information about this problem with this information but not the person in chargeAll this was told to *** on February
Sincerely,
*** ***
February 24, Ms*** *** *** *** *** *** *** ** *** Re: Revdex.com Complaint # ***
***-*** Dear Ms***: On February 23, 2016, we received your correspondence, dated February 21, 2016, filed with the Revdex.com You stated that your father (Mr*** ***) recently purchased DISH Network service from Planet Dish, an independent retail service providerHe intended to retain his existing internet service provider; however, dishNET internet was installedTo resolve that matter, you disconnected the dishNET internet serviceAs a result, you have been billed an early termination feeSince your father did not order the service, you requested that this fee be waived A review of Mr*** sales call confirmed that he was instructed to contact his existing provider and disconnect the TV service only When we spoke on February 23, 2016, I agreed to waive the internet early termination feeYou accepted this resolution If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI *** *** cc: Denver / Boulder Revdex.com *** *** *** *** ** *** *** *** Tell us why here
January 29, Mr*** *** *** ** *** ***
*** *** ** *** Re: Revdex.com Complaint # ***
*** Dear Mr***: On January 23, 2018, we received your complaint, dated January 19, 2018, filed with the Revdex.com You maintain that Dish Purchasing Corpin Englewood, CO has called your phone number repeatedly, even though you requested that all calls cease Based on our investigation, we confirmed that DISH Network did not make any telephone calls to (*** ***, nor did any of our third-party affiliatesDISH Network takes compliance with Do Not Call laws very seriouslyYour privacy and your right to opt out of unwanted solicitation calls are very important to usPlease assist us in our attempt to identify the source of such phone calls by answering the following questions: 1. What telephone number was displayed on the caller ID? 2. If you answered the call, how did the caller identify themselves? 3. If you did not answer the call, did the caller leave a message? 4. Do you have a call forwarding option that routes to your phone number (consumer’s telephone number)? If so, please briefly explain Thank you in advance for providing this informationWith your help, we will continue to investigate in our attempt to identify the third party that is falsely representing itself as DISH Network and engaging in unwanted calls to your number We regret any inconvenience that you may have experienced If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, Kimber S*** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday thru Friday 9:00am - 6:00pm (720) 514- cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO *** ***
Complaint: ***
I am rejecting this response because first of all you're LYING! You left me ONE message, & I will not call back to speak to the same unapologetic employee who I've already expressed displeasure with! Second of all my phone number doesn't even begin with area code (232), so who knows who you were calling after that first messageThird of all I e-mailed the official from the Revdex.com (***) assigned to this complaint, as soon as I heard the first messageWho in their right mind would want to speak to the same person who was so dry and unhelpful the first time around? I also notice how in your response, you fail to address your retaliation methods! The one where I brought up the fact a SUPERVISOR had offered me a $discount, but YOU took it off the table as a form of retaliation because I filed this complaint! YOU shouldn't be in the customer retention department! You along with the original agent that caused me to file this complaint, give Dish a bad name!!!!! Need I remind you I've been a loyal PAYING customer since I began in 2012! I love how you neglect to mention that fact! You've resolved NOTHING!
Sincerely,
*** ***
Initial Business Response /* (1000, 4, 2015/10/02) */
September 23,
Ms*** ***
*** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On September 23, 2015, we received your complaint, dated
September 22, 2015, filed with the Revdex.com
You expressed concern that you were told that you had to pay your balance before your account could be closedYou asked that your account be closed and that the programming balance be removed
When we spoke by phone I advised you that I have closed your account and that there is no programming balance dueHowever, there will be a $fee billed to you for the return of your leased equipment
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (2000, 6, 2015/10/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
January 11, Dear Ms***: On January 9, 2017, we received your complaint, dated January 6, 2017, filed with the Revdex.com You said that when you agreed to our service, you were not told that your internet service came with a data limit
In addition, you indicated that you had to call in to have your programming package changed, as you received the wrong oneYou also expressed concern about technical issues you experienced with your internet serviceYou requested that we release you from your contract When we spoke, I advised you that our records reflect that you placed your order for our service through Infinity Sales Group (###-###-####)I told you that I can have your sales call recording reviewed to validate your claimI informed you that you haven’t reported any technical issues with the internet service after our last technician visit that took place on December 18, I also offered to reduce your early termination fee from $to $You said that you will consider my offer and call me back If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT ###-###-####
Initial Business Response /* (1000, 10, 2015/10/01) */
September 25,
*** *** ***
*** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On September 22, 2015, we received your complaint, dated September 21, 2015, filed
with the Revdex.com
You said that your DISH Network service was interrupted even though we had received payment
I attempted to reach you at (XXX) XXX-XXXX on September 23, and 25, 2015, and I left three voicemails
As I explained in my last message, the date returned by the US Postal Office does not reflect the date that your payment is processed, just the date it was deliveredI also advised you that as your account is a pay-in-advance account, your service will be interrupted immediately after the passage ** your due dateIn addition, I informed you that DISH Network accepts payment online, over the phone, or through certain vendors such as MoneyGram or Western Union
Our records indicate that your service was restored as soon as your payment was processed
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 6:am - 2:pm (MDT), Mon-Fri
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
September 19, *** *** ***
*** *** *** **
*** *** ** *** Re: Revdex.com Complaint # ***
*** Dear Mr***: On September 11, 2017, we received your correspondence, dated September 8, 2017, filed with the Revdex.com I attempted to reach you at *** *** on September 14, and 18, I left three voice messagesI also sent an email to ***While you returned my call, we were unable to speak directly You said you established a promotion with a free *** *** *** and *** free for one yearYou indicated that you were able to view *** ***, and *** immediatelyYou expressed dissatisfaction with the process to redeem these offers and with the customer service you received Our records reveal that you qualify for both the *** *** Dot and *** promotionsI added the *** channels to your account free for monthsI also sent you an email to ***, which included instructions on how to redeem the free *** *** DotPlease logon to *** and enter the promotion code exactly as it appears on the email I apologize for any inconvenience you may have experiencedWe appreciate your feedback and your concerns will be shared internally If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** ***
*** *** ***
*** *** ***
*** *** ***
*** *** *** * *** *** ** ** *** ** ***
*** ***
*** *** * *** *** *** ***
*** ** *** *** *** ***
*** ** ***
*** ***
September 22, Dear Mr***: On September 15, 2016, we received your complaint, dated September 14, 2016, filed with the Revdex.com You maintain that you were misled at the time of saleYou said that you thought you were paying $
upfront to go towards the first month of service, a one-time setup fee, and a one-time fee for a WiFi antennaWhen you received your first bill, you found that you were charged a $internet activation fee in addition to the other chargesYou requested that the $fee be waived, or that your monthly rate be reduced A review of your account reveals that your first bill consists of a $internet activation fee, a $wireless network setup fee that was reduced by $50.00, a $charge for internet service, and a $equipment rental fee The sales call was reviewed and it was determined that the fees and rates were properly disclosed and that you agreed to the sale and disclosures When we spoke, I advised you that while DISH Network considers the internet activation fee to be valid, I waived the fee in the interest of customer service If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 7:am-3:pm MST, MON-FRI ###-###-####
December 14,
Mr*** ***
*** *** ***
Woodruff, SC ***
Re: Revdex.com Complaint # ***
***
Dear Mr***:
On December 11, 2015, we received your complaint, dated December 10, 2015, filed with the Revdex.com
You said that you
cancelled your service due to technical issuesYou expressed concern regarding being charged an early termination fee
When we spoke by phone I advised you that our records reflect that when you called to report that you were having technical issues, you refused to allow us to troubleshoot the issue over the phone and you declined our offer for a free service callBecause we were unable to verify that you were having technical issues, we consider the charges to be accurateEnclosed is a copy of your signed contract
As a resolution, I offered to provide you with a $refund out of the $we debited from your credit card account, but you declined my offer
If there are further questions or concerns about this issue, please feel free to contact me at *** ***
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT
*** ***
Enclosure
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO
*** ***
Initial Business Response /* (1000, 5, 2015/10/16) */
October 13,
*** *** ***
*** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On October 6, 2015, we received your correspondence, dated October 5, 2015,
filed with the Revdex.com
You stated that you disconnected your DISH Network service due to loss of programming as a result of contract negotiationsAdditionally, the account was not disconnected as you askedYou requested that the $balance on your account be resolved
My three attempts to contact you at (XXX) XXX-XXXX and (XXX) XXX-XXXX on October 6, and 8, 2015, were unsuccessful and there was no option to leave a messageI also sent an email to you at ***@gmail.com and ***@gmail.com (copy enclosed), but I have not received a response
I have waived your $early termination fee as a courtesy, and I resolved the unreturned equipment chargesPlease contact me at your earliest convenience to confirm your account disconnection date
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 2:pm to11:pm MDT, MON-FRI
(XXX) XXX-XXXX
Enclosure
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***