Complaint: ***
I am rejecting this response because: This is not true I was informed differently then what they are claiming They are not being honest The person that wrote this letter, was mean to me and not willing to try to resolve Worst business I have ever dealt with
Sincerely,
*** ***
December 9,
Mr*** ***
*** *** ***
*** *** ** ***
Re: Revdex.com Complaint # ***
***
Dear Mr***:
On December 9, 2015, we received your complaint, dated December 7, 2015, filed with the Revdex.com
You maintain
you were told that you could get internet service bundled with DISH Network TV serviceHowever, you had to get your internet service through AT&TBecause of the information you received, you disconnected your TV service and disputed the early termination fee
This account was initiated through Pacific Wiring Solutions DBA The TV Guys, an independent retailer
When I spoke with you by telephone today, I informed you that as an exception, I removed the $early termination fee and the $box return feeThe remaining balance of $is for service that was rendered
Our records reveal that the receiver and remotes have been received
If there are further questions or concerns about this issue, please feel free to contact me at *** ***
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday through Friday 7:am to 3:pm MDT
*** ***
cc: Denver / Boulder Revdex.com
*** *** ***
*** ** ***
*** ***
Complaint: ***
I am rejecting this response because: I gave *** the same information the Dish Network service center needed to access this account when I saw this charge on February The service center needed the phone number tied to the phone company bundle *** and the address to the service, *** *** *** *** *** *** *** ***I also gave *** the account number to the centurylink account *** which needs the credit toCenturylink delt with Dish Network when I bundled the to years ago, they quit doing business with Dish years ago due to complaints and say they have no digit account number for me to give them as the two company's at the time I bundled work together with phone \ TV bundles and it was the providers account number used which is *** for all account informationIt is hard to believe that the service center can find all the information about this problem with this information but not the person in chargeAll this was told to *** on February
Sincerely,
*** ***
November 25,
Ms*** ***
*** ** *** ***
*** ** ***
Re: Revdex.com Complaint # ***
***
Dear Ms***:
On November 19, 2015, we received your complaint, dated November 18, 2015, filed with the Revdex.com
You disputed
the amount due for service rendered and you disputed the early termination fees
I attempted to reach you at *** *** on November and 25, I left two voice messagesI also sent an email to [email protected] you returned my call, we were unable to speak directly
You initiated your service under the Digital Home Advantage (DHA) promotion with a 24-month commitment with a two-year price lock on July 31, 2015, through Dish One Satellite, an independent retailerYour concerns regarding the sale will be reported to the appropriate personnel for internal review
You also participated in the dishNET internet promotion through DISH Network with a separate 24-month commitment on August 8, The terms of the promotion and service are disclosed at the time of sale and a sales confirmation email detailing the terms and billing was sent to ***
Your services were disconnected on November 5, 2015, due to nonpaymentBecause your services were disconnected prior to the promotional fulfillment date, you were billed $and $for the satellite TV and internet early termination fees, respectively
You previously subscribed to the following services:
America's Top package $
Dish Movie Pack $(free for three months)
Epix $(free for months)
HBO, Showtime and Starz $(free for three months)
dishNET 10/50GB $
dishNET TRIA fee $
DVR service $
Super Joey receiver $
Wireless Joey receiver $
Two Joey receivers $($per receiver)
Protection Plan $(free for four months)
The monthly billing rate before tax and discounts was $A monthly $credit was applied for the price-lock promotionYou also received monthly credits of $for bundling and $for agreeing to Credit Card AutoPayWhen the free service and credits end the regular price is applied
Our records reveal that numerous GBs were ordered at $per GB, through your online DISH Network accountAs a result, your monthly bill increasedYou were also billed $for unreturned equipment, increasing the balance due to $2,When the equipment is returned to DISH Network, these equipment fees will be reversedThe return boxes and labels were delivered to your home by UPS on November 9,
In the interest of coming to a resolution, I made an exception and reversed the two early termination feesI also reversed the three $return box fees for the return of the leased equipmentWe ask that the remaining balance of $be paid for service rendered
Your billing is accurate and no additional credits are warranted
If there are further questions or concerns about this issue, please feel free to contact me at *** ***
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday - Friday, 6:am to 2:pm MST
*** ***
cc: Denver / Boulder Revdex.com
*** *** ***
*** ** ***
*** ***
Initial Business Response /* (1000, 5, 2015/06/08) */
June 4,
Mr*** ***
*** *** Dr
** ***, *** ***
Re: Revdex.com Complaint # ***
***-***
Dear Mr***:
On June 2, 2015, we received your complaint, dated June 1, 2015, filed with the
Revdex.comMy attempts to reach you by phone on June 2, and 4, 2015, have been unsuccessful; however, I was able to leave a voice message on each attempt
You said that you were charged for a receiver that you returnedYou requested a refund for the unreturned equipment charge and an additional $for the overdraft fees you incurred
A review of your account reveals that we received your equipment on May 21, 2015, and we reversed the fee and provided you with a refund of $on May 27, If you can provide proof that you sent your equipment back prior to April 18, 2015, I will consider the additional refund
If there are further questions or concerns about this issue, please feel free to contact me at (***) ***-***
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT
(***) ***-***
cc: Denver / Boulder Revdex.com
*** *** St
Denver, CO
*** ***
Complaint: ***
I am rejecting this response because first of all you're LYING! You left me ONE message, & I will not call back to speak to the same unapologetic employee who I've already expressed displeasure with! Second of all my phone number doesn't even begin with area code (232), so who knows who you were calling after that first messageThird of all I e-mailed the official from the Revdex.com (***) assigned to this complaint, as soon as I heard the first messageWho in their right mind would want to speak to the same person who was so dry and unhelpful the first time around? I also notice how in your response, you fail to address your retaliation methods! The one where I brought up the fact a SUPERVISOR had offered me a $discount, but YOU took it off the table as a form of retaliation because I filed this complaint! YOU shouldn't be in the customer retention department! You along with the original agent that caused me to file this complaint, give Dish a bad name!!!!! Need I remind you I've been a loyal PAYING customer since I began in 2012! I love how you neglect to mention that fact! You've resolved NOTHING!
Sincerely,
*** ***
March 20, *** *** ***
*** *** ***
*** ** *** Re: Revdex.com Complaint # ***
*** Dear MsBess: On March 13, 2017, we received your complaint, dated March 11, 2017, filed with the Revdex.com You expressed concern that you received a copy of a new 24-month agreement to internet serviceYou stated that you only scheduled a technician visit and did not enter into any commitmentYou were told that you were signing to confirm the repairs were completed and you did not authorize your signature on the agreement When I spoke with you by telephone today, I advised you that your account does not reflect that you are under a commitmentWe have no record of an offer that would include a commitmentIt seems as if you were presented the incorrect documentation Please note that the signature is gathered on an electronic tablet, and there is an available option to capture itThis allows the signee to agree to the terms and conditions without signing the agreement multiple timesA box would then appear to ask the signee for authorization to use the previous signature in all necessary places in the document or to negate the message and sign it again I apologize on behalf of DISH Network for the inconvenienceWe strive to provide excellent service and regret that your experience was unfavorable If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** ***
*** *** ***
*** *** *** *** *** *** Phone Hours: Monday through Friday 7:am to 3:pm MDT *** *** cc: *** * *** *** *** ***
*** ** *** *** *** ***
*** ** ***
*** ***
December 14,
Mr*** ***
*** *** ***
Woodruff, SC ***
Re: Revdex.com Complaint # ***
***
Dear Mr***:
On December 11, 2015, we received your complaint, dated December 10, 2015, filed with the Revdex.com
You said that you
cancelled your service due to technical issuesYou expressed concern regarding being charged an early termination fee
When we spoke by phone I advised you that our records reflect that when you called to report that you were having technical issues, you refused to allow us to troubleshoot the issue over the phone and you declined our offer for a free service callBecause we were unable to verify that you were having technical issues, we consider the charges to be accurateEnclosed is a copy of your signed contract
As a resolution, I offered to provide you with a $refund out of the $we debited from your credit card account, but you declined my offer
If there are further questions or concerns about this issue, please feel free to contact me at *** ***
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT
*** ***
Enclosure
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO
*** ***
February 24, Ms*** *** *** *** *** *** *** ** *** Re: Revdex.com Complaint # ***
***-*** Dear Ms***: On February 23, 2016, we received your correspondence, dated February 21, 2016, filed with the Revdex.com You stated that your father (Mr*** ***) recently purchased DISH Network service from Planet Dish, an independent retail service providerHe intended to retain his existing internet service provider; however, dishNET internet was installedTo resolve that matter, you disconnected the dishNET internet serviceAs a result, you have been billed an early termination feeSince your father did not order the service, you requested that this fee be waived A review of Mr*** sales call confirmed that he was instructed to contact his existing provider and disconnect the TV service only When we spoke on February 23, 2016, I agreed to waive the internet early termination feeYou accepted this resolution If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI *** *** cc: Denver / Boulder Revdex.com *** *** *** *** ** *** *** *** Tell us why here
Initial Business Response /* (1000, 5, 2015/10/16) */
October 13,
*** *** ***
*** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On October 6, 2015, we received your correspondence, dated October 5, 2015,
filed with the Revdex.com
You stated that you disconnected your DISH Network service due to loss of programming as a result of contract negotiationsAdditionally, the account was not disconnected as you askedYou requested that the $balance on your account be resolved
My three attempts to contact you at (XXX) XXX-XXXX and (XXX) XXX-XXXX on October 6, and 8, 2015, were unsuccessful and there was no option to leave a messageI also sent an email to you at ***@gmail.com and ***@gmail.com (copy enclosed), but I have not received a response
I have waived your $early termination fee as a courtesy, and I resolved the unreturned equipment chargesPlease contact me at your earliest convenience to confirm your account disconnection date
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 2:pm to11:pm MDT, MON-FRI
(XXX) XXX-XXXX
Enclosure
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Complaint: ***
I am rejecting this response because: I've confirmed this is happening with regularity in the same mannerHundreds of documented complaints occurring in the exact same way as my situationI'll be joining in the group complaintHave already Given my information to the attorney in charge since dish has a long track record of dishonesty with new customers
Sincerely,
*** ***
Initial Business Response /* (1000, 4, 2015/10/02) */
September 23,
Ms*** ***
*** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On September 23, 2015, we received your complaint, dated
September 22, 2015, filed with the Revdex.com
You expressed concern that you were told that you had to pay your balance before your account could be closedYou asked that your account be closed and that the programming balance be removed
When we spoke by phone I advised you that I have closed your account and that there is no programming balance dueHowever, there will be a $fee billed to you for the return of your leased equipment
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (2000, 6, 2015/10/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
January 11, Dear Ms***: On January 9, 2017, we received your complaint, dated January 6, 2017, filed with the Revdex.com You said that when you agreed to our service, you were not told that your internet service came with a data limit
In addition, you indicated that you had to call in to have your programming package changed, as you received the wrong oneYou also expressed concern about technical issues you experienced with your internet serviceYou requested that we release you from your contract When we spoke, I advised you that our records reflect that you placed your order for our service through Infinity Sales Group (###-###-####)I told you that I can have your sales call recording reviewed to validate your claimI informed you that you haven’t reported any technical issues with the internet service after our last technician visit that took place on December 18, I also offered to reduce your early termination fee from $to $You said that you will consider my offer and call me back If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT ###-###-####
Initial Business Response /* (1000, 6, 2015/09/28) */
September 25,
Mr*** ***
XXXXX *** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On September 21, 2015, we received your complaint, dated September 18,
2015, filed with the Revdex.comMy attempts to reach you by phone on September 22, and 25, 2015, have been unsuccessful; however, I was able to leave a voice message on each attempt
You said that DISH Network will not refund your overpaymentYou are asking for a refund
A review of your account doesn't reflect that you contacted us to request the refundHowever, a refund can only be submitted once you have returned your leased equipmentPlease contact me directly once you have sent your equipment back so that the refund can be processed
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (3000, 8, 2015/09/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I received an email from dishnetwork today, stating that they have recieved the equipmentBut I got nothing about my refundWhen will I get it*** ***
Final Business Response /* (4000, 10, 2015/10/07) */
September 30,
Mr*** ***
XXXXX *** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On September 30, 2015, we received your rebuttal, dated September 29, 2015, filed with the Revdex.com
You said that you received a notification that we received your leased equipment and you want to know when you can expect your refund
Because your final payment was made by check on September 16, 2015, we must hold the payment for daysThere will be an addition hold for four days, which is our processing timeThen you have to allow five days for mailing timeThe entire process takes about days
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Complaint: ***
I am rejecting this response because: In spite of my request to speak to the representative and my voicemails (left at the number left above provided by Dish rep) I have received NOTHING! I have received confirmation email sent by Dish on 3/4/@ 9:AM stating that equipment was receivedI am now waiting to hear when I can expect the account to be cleared and closedI also need to verify the address that the refund check will be sent toBeing that the address originally entered by Dish employee was not correctWhen last spoke to Cynthia (emp# O3Y in the office of the president) My account was originally charged for the equipment not returned I/A/O $and the balanced owed for early termination of service would be $Dish now has their equipment and I have fulfilled my obligations the only matter of business left is my refund I/A/O $This figure was given to me by Cynthia and she did say this would be mailed to meAddress to be used is *** *** *** *** *** ** *** (281)576-2507)Although I have supplied contact information several times this is once again confirmation being that I have yet to receive ONE return phone callIf you are trying to contact someone and they are not home smart people would leave a message UNLESS they have something to hide such as Dish does
Sincerely,
*** ***
Initial Business Response /* (1000, 5, 2015/11/13) */
November 12,
*** *** ***
*** *** ***
***, ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On November 10, 2015, we received your complaint, dated November 9, 2015, filed
with the Revdex.com
You said that your home was damaged during the DISH Network installation and you requested damage repair and compensation
A review of your account reveals that we have an open damage claimYour claim manager is Mr*** Barnes (866-946-5710, extXXXXX) and he will be overseeing your caseI have been advised by MrBarnes that you will be sending pictures of the damage for reviewOnce the investigation has been completed, MrBarnes will advise you of the outcome
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (3000, 8, 2015/11/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Business wants homeowner to take picture of the roof requiring the homeowner to find an extension ladder and climb on a second story roof dish has stated if I hire a contractor to come out and climb on the roof to take pictures I will not be reinstated homeowner should not have to find a ladder and climb on the roof jeperdizing my safety dish has advised they will not send a supervisor to inspect the damages that have accured to the home
Final Consumer Response /* (4200, 17, 2015/12/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
YES HOME HAS BEEN INSPECTED, A TECH DID COMPLETE THE INSTALLATION CORRECTLY, WE HAVE SPOKE WITH MR BARNES HE HAS ALL OF THE INFORMATION NEEDED FOR THE REPAIRS AS THIS IS THE LAST PROCESS TO COMPLETE ONCE WE HAVE RECEIVED PAYMENT FOR THE DAMAGES WE WILL BE SATISFIED BUT ONLY AFTER THE PAYMENT HAS BEEN SENT TO US AND CLEARED THE BANK
THANKS
*** ***
XXX-XXX-XXXX
Final Business Response /* (4000, 19, 2015/12/22) */
December 16,
Mr*** ***
*** *** ***
***, ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On December 15, 2015, we received your rebuttal, dated December 14, 2015, filed with the Revdex.com
You said that you will not consider the issue resolved until you receive reimbursement and the check clears your account
Please direct all questions to Mr*** *** *** extXXXXX) as he is managing your damage claim
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
*** ** XXXXX
*** ***
Complaint: ***
I am rejecting this response because: I did not authorize $to be taken from my accountThis is wrong on the part of dish and is considered criminalThey need to refund the money that was never authorizedI am the only one that has access to my account (besides maybe dish) and I did not authorize the transaction
Sincerely,
*** ***
Initial Business Response /* (1000, 10, 2015/09/29) */
September 28,
*** *** ***
XXXXX ** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On September 21, 2015, we received your correspondence, dated September
18, 2015, filed with the Revdex.com
You said funds were collected from your credit card account for another person's DISH Network accountYou requested a refund
When we spoke today, you said that you authorized your step daughter, MsCheryl Pyles, to use your credit card to establish her serviceI advised you that when you agreed to the credit card qualification, you authorized DISH Network to collect a payment for the early termination fee, unreturned equipment and shipping fees for MsPyles' account
Nevertheless, I made an exception and a refund of $was applied to your credit card account ending in todayI also removed your card from MsPyles' DISH Network accountYou accepted this resolution
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday - Friday, 6:am to 2:pm MST
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
*** ** XXXXX
*** ***
January 7, Mr*** *** *** *** *** *** *** *** *** ** *** Re: Revdex.com Complaint # *** ***-*** Dear Mr***: On January 5, 2016, we received your correspondence, dated January 4, 2016, filed with the Revdex.com You stated that when you recently purchased your DISH Network service, you were not provided information on the programming available in your selected packageAdditionally, you received the Netflix offer but you are unable to access Netflix through the receiver that you were providedYou are dissatisfied with your service and you would like your early termination fee waived so you can disconnect without penalty I reviewed your sales call and determined that all disclosures were provided When we spoke today, I informed you that a copy of your contract was unavailable; therefore, as an exception I waived your early termination feeOnce you have obtained a new service provider you agreed to contact DISH Network to complete the disconnection processYou accepted this resolution If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI *** ***
Initial Business Response /* (1000, 4, 2015/05/14) */
May 12,
Mr*** ***
*** *** *** Rd
***, *** ***
Re: Revdex.com Complaint # ***
***-***
Dear Mr***:
On May 4, 2015, we received your correspondence, dated May 1, 2015, filed with the
Revdex.com
You stated that you contacted DISH Network on April 15, 2015, to disconnect your serviceAt that time you were instructed to make a payment of $This was done to resolve the prorated balance that would be owed for your April billYou were assured by doing this that the full balance of $would not be withdrawn from your bank account on April 17, 2015; however, the full amount was withdrawn on this dateYou have made numerous unsuccessful attempts to have the $refundedThe customer service you experienced while addressing this matter did not meet your expectationsYou requested that the $be refunded and you would like compensation for the difficulty you experienced
When we spoke on May 4, 2015, I confirmed that your refund was approved and processed on May 1, The funds were electronically deposited into the bank account that the $was removed fromI explained that we are unable to offer you compensation for your timeHowever, I did confirm that your early termination and equipment return fees were waived for your inconvenience
We regret your unfavorable experienceI reviewed your calls and you were provided incorrect information regarding the $payment and the refund was not processed correctly, which caused unnecessary delaysThese customer service concerns are being addressed internally
You also mentioned in one of your conversations that you incurred $in late fees on your credit card account as a result of this issueIf you would like to provide proof of these fees (e.g., a copy of your bank statement), I will be happy to refund them
If there are further questions or concerns about this issue, please feel free to contact me at (***) ***-***
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 2:pm to11:pm MDT, MON-FRI
(***) ***-***
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO
*** ***
Complaint: ***
I am rejecting this response because: This is not true I was informed differently then what they are claiming They are not being honest The person that wrote this letter, was mean to me and not willing to try to resolve Worst business I have ever dealt with
Sincerely,
*** ***
December 9,
Mr*** ***
*** *** ***
*** *** ** ***
Re: Revdex.com Complaint # ***
***
Dear Mr***:
On December 9, 2015, we received your complaint, dated December 7, 2015, filed with the Revdex.com
You maintain
you were told that you could get internet service bundled with DISH Network TV serviceHowever, you had to get your internet service through AT&TBecause of the information you received, you disconnected your TV service and disputed the early termination fee
This account was initiated through Pacific Wiring Solutions DBA The TV Guys, an independent retailer
When I spoke with you by telephone today, I informed you that as an exception, I removed the $early termination fee and the $box return feeThe remaining balance of $is for service that was rendered
Our records reveal that the receiver and remotes have been received
If there are further questions or concerns about this issue, please feel free to contact me at *** ***
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday through Friday 7:am to 3:pm MDT
*** ***
cc: Denver / Boulder Revdex.com
*** *** ***
*** ** ***
*** ***
Complaint: ***
I am rejecting this response because: I gave *** the same information the Dish Network service center needed to access this account when I saw this charge on February The service center needed the phone number tied to the phone company bundle *** and the address to the service, *** *** *** *** *** *** *** ***I also gave *** the account number to the centurylink account *** which needs the credit toCenturylink delt with Dish Network when I bundled the to years ago, they quit doing business with Dish years ago due to complaints and say they have no digit account number for me to give them as the two company's at the time I bundled work together with phone \ TV bundles and it was the providers account number used which is *** for all account informationIt is hard to believe that the service center can find all the information about this problem with this information but not the person in chargeAll this was told to *** on February
Sincerely,
*** ***
November 25,
Ms*** ***
*** ** *** ***
*** ** ***
Re: Revdex.com Complaint # ***
***
Dear Ms***:
On November 19, 2015, we received your complaint, dated November 18, 2015, filed with the Revdex.com
You disputed
the amount due for service rendered and you disputed the early termination fees
I attempted to reach you at *** *** on November and 25, I left two voice messagesI also sent an email to [email protected] you returned my call, we were unable to speak directly
You initiated your service under the Digital Home Advantage (DHA) promotion with a 24-month commitment with a two-year price lock on July 31, 2015, through Dish One Satellite, an independent retailerYour concerns regarding the sale will be reported to the appropriate personnel for internal review
You also participated in the dishNET internet promotion through DISH Network with a separate 24-month commitment on August 8, The terms of the promotion and service are disclosed at the time of sale and a sales confirmation email detailing the terms and billing was sent to ***
Your services were disconnected on November 5, 2015, due to nonpaymentBecause your services were disconnected prior to the promotional fulfillment date, you were billed $and $for the satellite TV and internet early termination fees, respectively
You previously subscribed to the following services:
America's Top package $
Dish Movie Pack $(free for three months)
Epix $(free for months)
HBO, Showtime and Starz $(free for three months)
dishNET 10/50GB $
dishNET TRIA fee $
DVR service $
Super Joey receiver $
Wireless Joey receiver $
Two Joey receivers $($per receiver)
Protection Plan $(free for four months)
The monthly billing rate before tax and discounts was $A monthly $credit was applied for the price-lock promotionYou also received monthly credits of $for bundling and $for agreeing to Credit Card AutoPayWhen the free service and credits end the regular price is applied
Our records reveal that numerous GBs were ordered at $per GB, through your online DISH Network accountAs a result, your monthly bill increasedYou were also billed $for unreturned equipment, increasing the balance due to $2,When the equipment is returned to DISH Network, these equipment fees will be reversedThe return boxes and labels were delivered to your home by UPS on November 9,
In the interest of coming to a resolution, I made an exception and reversed the two early termination feesI also reversed the three $return box fees for the return of the leased equipmentWe ask that the remaining balance of $be paid for service rendered
Your billing is accurate and no additional credits are warranted
If there are further questions or concerns about this issue, please feel free to contact me at *** ***
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday - Friday, 6:am to 2:pm MST
*** ***
cc: Denver / Boulder Revdex.com
*** *** ***
*** ** ***
*** ***
Initial Business Response /* (1000, 5, 2015/06/08) */
June 4,
Mr*** ***
*** *** Dr
** ***, *** ***
Re: Revdex.com Complaint # ***
***-***
Dear Mr***:
On June 2, 2015, we received your complaint, dated June 1, 2015, filed with the
Revdex.comMy attempts to reach you by phone on June 2, and 4, 2015, have been unsuccessful; however, I was able to leave a voice message on each attempt
You said that you were charged for a receiver that you returnedYou requested a refund for the unreturned equipment charge and an additional $for the overdraft fees you incurred
A review of your account reveals that we received your equipment on May 21, 2015, and we reversed the fee and provided you with a refund of $on May 27, If you can provide proof that you sent your equipment back prior to April 18, 2015, I will consider the additional refund
If there are further questions or concerns about this issue, please feel free to contact me at (***) ***-***
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT
(***) ***-***
cc: Denver / Boulder Revdex.com
*** *** St
Denver, CO
*** ***
Complaint: ***
I am rejecting this response because first of all you're LYING! You left me ONE message, & I will not call back to speak to the same unapologetic employee who I've already expressed displeasure with! Second of all my phone number doesn't even begin with area code (232), so who knows who you were calling after that first messageThird of all I e-mailed the official from the Revdex.com (***) assigned to this complaint, as soon as I heard the first messageWho in their right mind would want to speak to the same person who was so dry and unhelpful the first time around? I also notice how in your response, you fail to address your retaliation methods! The one where I brought up the fact a SUPERVISOR had offered me a $discount, but YOU took it off the table as a form of retaliation because I filed this complaint! YOU shouldn't be in the customer retention department! You along with the original agent that caused me to file this complaint, give Dish a bad name!!!!! Need I remind you I've been a loyal PAYING customer since I began in 2012! I love how you neglect to mention that fact! You've resolved NOTHING!
Sincerely,
*** ***
March 20, *** *** ***
*** *** ***
*** ** *** Re: Revdex.com Complaint # ***
*** Dear MsBess: On March 13, 2017, we received your complaint, dated March 11, 2017, filed with the Revdex.com You expressed concern that you received a copy of a new 24-month agreement to internet serviceYou stated that you only scheduled a technician visit and did not enter into any commitmentYou were told that you were signing to confirm the repairs were completed and you did not authorize your signature on the agreement When I spoke with you by telephone today, I advised you that your account does not reflect that you are under a commitmentWe have no record of an offer that would include a commitmentIt seems as if you were presented the incorrect documentation Please note that the signature is gathered on an electronic tablet, and there is an available option to capture itThis allows the signee to agree to the terms and conditions without signing the agreement multiple timesA box would then appear to ask the signee for authorization to use the previous signature in all necessary places in the document or to negate the message and sign it again I apologize on behalf of DISH Network for the inconvenienceWe strive to provide excellent service and regret that your experience was unfavorable If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** ***
*** *** ***
*** *** *** *** *** *** Phone Hours: Monday through Friday 7:am to 3:pm MDT *** *** cc: *** * *** *** *** ***
*** ** *** *** *** ***
*** ** ***
*** ***
December 14,
Mr*** ***
*** *** ***
Woodruff, SC ***
Re: Revdex.com Complaint # ***
***
Dear Mr***:
On December 11, 2015, we received your complaint, dated December 10, 2015, filed with the Revdex.com
You said that you
cancelled your service due to technical issuesYou expressed concern regarding being charged an early termination fee
When we spoke by phone I advised you that our records reflect that when you called to report that you were having technical issues, you refused to allow us to troubleshoot the issue over the phone and you declined our offer for a free service callBecause we were unable to verify that you were having technical issues, we consider the charges to be accurateEnclosed is a copy of your signed contract
As a resolution, I offered to provide you with a $refund out of the $we debited from your credit card account, but you declined my offer
If there are further questions or concerns about this issue, please feel free to contact me at *** ***
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT
*** ***
Enclosure
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO
*** ***
February 24, Ms*** *** *** *** *** *** *** ** *** Re: Revdex.com Complaint # ***
***-*** Dear Ms***: On February 23, 2016, we received your correspondence, dated February 21, 2016, filed with the Revdex.com You stated that your father (Mr*** ***) recently purchased DISH Network service from Planet Dish, an independent retail service providerHe intended to retain his existing internet service provider; however, dishNET internet was installedTo resolve that matter, you disconnected the dishNET internet serviceAs a result, you have been billed an early termination feeSince your father did not order the service, you requested that this fee be waived A review of Mr*** sales call confirmed that he was instructed to contact his existing provider and disconnect the TV service only When we spoke on February 23, 2016, I agreed to waive the internet early termination feeYou accepted this resolution If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI *** *** cc: Denver / Boulder Revdex.com *** *** *** *** ** *** *** *** Tell us why here
Initial Business Response /* (1000, 5, 2015/10/16) */
October 13,
*** *** ***
*** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On October 6, 2015, we received your correspondence, dated October 5, 2015,
filed with the Revdex.com
You stated that you disconnected your DISH Network service due to loss of programming as a result of contract negotiationsAdditionally, the account was not disconnected as you askedYou requested that the $balance on your account be resolved
My three attempts to contact you at (XXX) XXX-XXXX and (XXX) XXX-XXXX on October 6, and 8, 2015, were unsuccessful and there was no option to leave a messageI also sent an email to you at ***@gmail.com and ***@gmail.com (copy enclosed), but I have not received a response
I have waived your $early termination fee as a courtesy, and I resolved the unreturned equipment chargesPlease contact me at your earliest convenience to confirm your account disconnection date
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 2:pm to11:pm MDT, MON-FRI
(XXX) XXX-XXXX
Enclosure
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Complaint: ***
I am rejecting this response because: I've confirmed this is happening with regularity in the same mannerHundreds of documented complaints occurring in the exact same way as my situationI'll be joining in the group complaintHave already Given my information to the attorney in charge since dish has a long track record of dishonesty with new customers
Sincerely,
*** ***
Initial Business Response /* (1000, 4, 2015/10/02) */
September 23,
Ms*** ***
*** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On September 23, 2015, we received your complaint, dated
September 22, 2015, filed with the Revdex.com
You expressed concern that you were told that you had to pay your balance before your account could be closedYou asked that your account be closed and that the programming balance be removed
When we spoke by phone I advised you that I have closed your account and that there is no programming balance dueHowever, there will be a $fee billed to you for the return of your leased equipment
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (2000, 6, 2015/10/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
January 11, Dear Ms***: On January 9, 2017, we received your complaint, dated January 6, 2017, filed with the Revdex.com You said that when you agreed to our service, you were not told that your internet service came with a data limit
In addition, you indicated that you had to call in to have your programming package changed, as you received the wrong oneYou also expressed concern about technical issues you experienced with your internet serviceYou requested that we release you from your contract When we spoke, I advised you that our records reflect that you placed your order for our service through Infinity Sales Group (###-###-####)I told you that I can have your sales call recording reviewed to validate your claimI informed you that you haven’t reported any technical issues with the internet service after our last technician visit that took place on December 18, I also offered to reduce your early termination fee from $to $You said that you will consider my offer and call me back If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT ###-###-####
Initial Business Response /* (1000, 6, 2015/09/28) */
September 25,
Mr*** ***
XXXXX *** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On September 21, 2015, we received your complaint, dated September 18,
2015, filed with the Revdex.comMy attempts to reach you by phone on September 22, and 25, 2015, have been unsuccessful; however, I was able to leave a voice message on each attempt
You said that DISH Network will not refund your overpaymentYou are asking for a refund
A review of your account doesn't reflect that you contacted us to request the refundHowever, a refund can only be submitted once you have returned your leased equipmentPlease contact me directly once you have sent your equipment back so that the refund can be processed
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (3000, 8, 2015/09/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I received an email from dishnetwork today, stating that they have recieved the equipmentBut I got nothing about my refundWhen will I get it*** ***
Final Business Response /* (4000, 10, 2015/10/07) */
September 30,
Mr*** ***
XXXXX *** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On September 30, 2015, we received your rebuttal, dated September 29, 2015, filed with the Revdex.com
You said that you received a notification that we received your leased equipment and you want to know when you can expect your refund
Because your final payment was made by check on September 16, 2015, we must hold the payment for daysThere will be an addition hold for four days, which is our processing timeThen you have to allow five days for mailing timeThe entire process takes about days
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Complaint: ***
I am rejecting this response because: In spite of my request to speak to the representative and my voicemails (left at the number left above provided by Dish rep) I have received NOTHING! I have received confirmation email sent by Dish on 3/4/@ 9:AM stating that equipment was receivedI am now waiting to hear when I can expect the account to be cleared and closedI also need to verify the address that the refund check will be sent toBeing that the address originally entered by Dish employee was not correctWhen last spoke to Cynthia (emp# O3Y in the office of the president) My account was originally charged for the equipment not returned I/A/O $and the balanced owed for early termination of service would be $Dish now has their equipment and I have fulfilled my obligations the only matter of business left is my refund I/A/O $This figure was given to me by Cynthia and she did say this would be mailed to meAddress to be used is *** *** *** *** *** ** *** (281)576-2507)Although I have supplied contact information several times this is once again confirmation being that I have yet to receive ONE return phone callIf you are trying to contact someone and they are not home smart people would leave a message UNLESS they have something to hide such as Dish does
Sincerely,
*** ***
Initial Business Response /* (1000, 5, 2015/11/13) */
November 12,
*** *** ***
*** *** ***
***, ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On November 10, 2015, we received your complaint, dated November 9, 2015, filed
with the Revdex.com
You said that your home was damaged during the DISH Network installation and you requested damage repair and compensation
A review of your account reveals that we have an open damage claimYour claim manager is Mr*** Barnes (866-946-5710, extXXXXX) and he will be overseeing your caseI have been advised by MrBarnes that you will be sending pictures of the damage for reviewOnce the investigation has been completed, MrBarnes will advise you of the outcome
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (3000, 8, 2015/11/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Business wants homeowner to take picture of the roof requiring the homeowner to find an extension ladder and climb on a second story roof dish has stated if I hire a contractor to come out and climb on the roof to take pictures I will not be reinstated homeowner should not have to find a ladder and climb on the roof jeperdizing my safety dish has advised they will not send a supervisor to inspect the damages that have accured to the home
Final Consumer Response /* (4200, 17, 2015/12/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
YES HOME HAS BEEN INSPECTED, A TECH DID COMPLETE THE INSTALLATION CORRECTLY, WE HAVE SPOKE WITH MR BARNES HE HAS ALL OF THE INFORMATION NEEDED FOR THE REPAIRS AS THIS IS THE LAST PROCESS TO COMPLETE ONCE WE HAVE RECEIVED PAYMENT FOR THE DAMAGES WE WILL BE SATISFIED BUT ONLY AFTER THE PAYMENT HAS BEEN SENT TO US AND CLEARED THE BANK
THANKS
*** ***
XXX-XXX-XXXX
Final Business Response /* (4000, 19, 2015/12/22) */
December 16,
Mr*** ***
*** *** ***
***, ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On December 15, 2015, we received your rebuttal, dated December 14, 2015, filed with the Revdex.com
You said that you will not consider the issue resolved until you receive reimbursement and the check clears your account
Please direct all questions to Mr*** *** *** extXXXXX) as he is managing your damage claim
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
*** ** XXXXX
*** ***
Complaint: ***
I am rejecting this response because: I did not authorize $to be taken from my accountThis is wrong on the part of dish and is considered criminalThey need to refund the money that was never authorizedI am the only one that has access to my account (besides maybe dish) and I did not authorize the transaction
Sincerely,
*** ***
Initial Business Response /* (1000, 10, 2015/09/29) */
September 28,
*** *** ***
XXXXX ** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On September 21, 2015, we received your correspondence, dated September
18, 2015, filed with the Revdex.com
You said funds were collected from your credit card account for another person's DISH Network accountYou requested a refund
When we spoke today, you said that you authorized your step daughter, MsCheryl Pyles, to use your credit card to establish her serviceI advised you that when you agreed to the credit card qualification, you authorized DISH Network to collect a payment for the early termination fee, unreturned equipment and shipping fees for MsPyles' account
Nevertheless, I made an exception and a refund of $was applied to your credit card account ending in todayI also removed your card from MsPyles' DISH Network accountYou accepted this resolution
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday - Friday, 6:am to 2:pm MST
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
*** ** XXXXX
*** ***
January 7, Mr*** *** *** *** *** *** *** *** *** ** *** Re: Revdex.com Complaint # *** ***-*** Dear Mr***: On January 5, 2016, we received your correspondence, dated January 4, 2016, filed with the Revdex.com You stated that when you recently purchased your DISH Network service, you were not provided information on the programming available in your selected packageAdditionally, you received the Netflix offer but you are unable to access Netflix through the receiver that you were providedYou are dissatisfied with your service and you would like your early termination fee waived so you can disconnect without penalty I reviewed your sales call and determined that all disclosures were provided When we spoke today, I informed you that a copy of your contract was unavailable; therefore, as an exception I waived your early termination feeOnce you have obtained a new service provider you agreed to contact DISH Network to complete the disconnection processYou accepted this resolution If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI *** ***
Initial Business Response /* (1000, 4, 2015/05/14) */
May 12,
Mr*** ***
*** *** *** Rd
***, *** ***
Re: Revdex.com Complaint # ***
***-***
Dear Mr***:
On May 4, 2015, we received your correspondence, dated May 1, 2015, filed with the
Revdex.com
You stated that you contacted DISH Network on April 15, 2015, to disconnect your serviceAt that time you were instructed to make a payment of $This was done to resolve the prorated balance that would be owed for your April billYou were assured by doing this that the full balance of $would not be withdrawn from your bank account on April 17, 2015; however, the full amount was withdrawn on this dateYou have made numerous unsuccessful attempts to have the $refundedThe customer service you experienced while addressing this matter did not meet your expectationsYou requested that the $be refunded and you would like compensation for the difficulty you experienced
When we spoke on May 4, 2015, I confirmed that your refund was approved and processed on May 1, The funds were electronically deposited into the bank account that the $was removed fromI explained that we are unable to offer you compensation for your timeHowever, I did confirm that your early termination and equipment return fees were waived for your inconvenience
We regret your unfavorable experienceI reviewed your calls and you were provided incorrect information regarding the $payment and the refund was not processed correctly, which caused unnecessary delaysThese customer service concerns are being addressed internally
You also mentioned in one of your conversations that you incurred $in late fees on your credit card account as a result of this issueIf you would like to provide proof of these fees (e.g., a copy of your bank statement), I will be happy to refund them
If there are further questions or concerns about this issue, please feel free to contact me at (***) ***-***
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 2:pm to11:pm MDT, MON-FRI
(***) ***-***
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO
*** ***