March 11, Mr*** *** *** *** *** *** ** *** Re: Revdex.com Complaint # *** ***-***
Dear Mr***: On March 8, 2016, we received your complaint, dated March 4, 2016, filed with the Revdex.com You said that you declined DISH Network’s offer for three months of free premium channels, but the package was added anyways and you were charged for months four through six When we spoke, I advised you that a review of your sales call revealed that you declined the agent’s first offer for the premium channels, but you later accepted the offer. As such, I offered to apply a one-time credit for half of what you were charged for the premium channels. You agreed and I applied a $credit to your account. Please note that this is on top of the monthly $credit you were already receiving for this issue If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri *** *** cc: Denver / Boulder Revdex.com *** ** *** *** *** *** *** ** *** *** ***
Initial Business Response /* (1000, 5, 2015/07/27) */
July 21,
*** *** ***
XXXXX *** *** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On July 20, 2015, we received your complaint, dated July 17, 2015, filed with
the Revdex.com
You said that you initiated a DISH Network account but it was found that DISH Network was unable to install our service at your addressYou said that you received a partial refund and you requested that the rest of your funds be returned
When we spoke, I advised you that you initiated your account through an independent retailer, Infinity DishInfinity charges a $processing fee to set up your DISH Network accountThis fee is not charged by DISH Network and we do not receive any part of itWe are unable to refund money we did not collect
You indicated that you spoke with Infinity and they agreed to refund $of your payment
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 6:am - 2:pm (MDT), Mon-Fri
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Initial Business Response /* (1000, 9, 2015/05/15) */
May 7,
MsNathalie Schmidt-Hughes
Stone Creek Rd
Beaumont, CA
Re: Revdex.com Complaint #
8255909554670676-
Dear MsSchmidt-Hughes:
On May 6, 2015, we received your complaint, dated May 5, 2015,
filed with the Revdex.com
You said that you did not receive boxes with which to return your leased equipment and, when you emailed us, you did not receive a reply
When I spoke with MrHughes, I advised him that the unreturned equipment fees applied to your DISH Network account were due to a system error, as the equipment associated with your account is obsolete and we do not request its returnI waived the three $fees and your account balance is zero
I also informed MrHughes that our records indicate that we responded to an email on January 29, I explained that the email address included in the complaint is our billing emailThat email address is not intended for incoming emails--only outgoing emails
Please accept my sincere apologies for the confusion
If there are further questions or concerns about this issue, please feel free to contact me at (720) 514-
Sincerely,
Dave Simons
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 6:am - 2:pm (MDT), Mon-Fri
(720) 514-
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO
David Laslo
Initial Consumer Rebuttal /* (2000, 11, 2015/05/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 4, 2015/05/21) */
May 18,
Mrs*** ***
*** 1/*** Dr
***, *** ***
Re: Revdex.com Complaint # ***
***-***
Dear Mrs***:
On May 11, 2015, we received your correspondence, dated May 8, 2015,
filed with the Revdex.com
You said that DISH Network collected two payments in the amount of $and you requested a refund for one payment
A review of your account reveals that due to a system error, two Credit Card AutoPay (CCA) payments were collectedI apologize for any inconvenience you may have experienced
When I spoke with your husband (Mr***) today, I advised him that I reversed the balance of $96.29, which includes the $Pay-Per-View event, from your accountI also submitted a refund in the amount of $Please allow five business days for processing
In addition, I waived your 24-month term commitment
We thank you for bringing this matter to our attention so that we may address it internally with the appropriate personnel
If there are further questions or concerns about this issue, please feel free to contact me at (***) ***-***
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday - Friday, 6:am to 2:pm MST
(***) ***-***
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO
*** ***
Initial Business Response /* (1000, 5, 2015/11/03) */
October 29,
*** *** ***
** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On October 27, 2015, we received your complaint, dated October 26, 2015, filed with the
Revdex.com
You said that when you placed your order for our service you were told you would be able to watch two specific NFL teams' football gamesYou found this to be untrue and asked that we release you from your contract
When we spoke by phone I advised you that I will meet your request to release you from your contract
We strive to provide excellent service and regret that your experience was unfavorableWe thank you for your business and we are disappointed to lose you as a member of the DISH Network family
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (2000, 7, 2015/11/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
After speaking with the representative of Dish Network, I felt like they had fully investigated my claimsI appreciated their thorough response to my complaintI had requested that they release me from my contract without my having to pay the cancellation penalty, which they granted
September 7, *** *** ***
*** *** ***
*** ** *** Re: Revdex.com Complaint # ***
*** Dear Mr***: On August 31, 2017, we received your complaint, dated August 28, 2017, filed with the Revdex.com You said that DISH Network didn’t process your check payment, which resulted in you being charged a $return check feeYou indicated that you have been using the same bank account for sending in your payment and you have never had an issueYou want to know why we didn’t process your check payment When we spoke I informed you that when a customer sends in a check or money order, it is processed electronicallyAn image is taken of the check or money order and then it is destroyedIt is possible that a number was transposed during this process, thereby causing your payment to be invalidI apologized for any inconvenience and I told you that the $return check fee has been waivedYou may continue to send in your check payments If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** ***
*** *** ***
*** *** ***
*** *** ***
*** *** *** * *** *** *** ** *** *** ***
*** ***
*** *** * *** *** *** ***
*** ** *** *** *** ***
*** ** ***
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
June 13, Ms*** *** *** *** *** *** *** * *** ** *** Re: Revdex.com Complaint # *** ***-*** Dear Ms***: On June 7, 2016, we received your complaint, dated June 7, 2016, filed with the Revdex.com You indicated you were unaware that you were signing a release form When I spoke with you by telephone today, I informed you that Southern Star (the installation company) informed us that they are standing by their denial of damages If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT *** ***
October 17, *** *** ***
*** *** *** **
*** ** *** Re: Revdex.com Complaint # ***
*** Dear Mr***: On October 13, 2017, we received your complaint, dated October 12, 2017, filed with the Revdex.com You expressed dissatisfaction with your installation experienceYou requested to receive compensation or for your 24-month commitment to be waived When we spoke, I informed you that I added a one-time credit of $to the courtesy credits already applied to your account for this issue, bringing your current balance to $0.00. You confirmed that your dish was installed and the service is working as of October 16, We sincerely regret any inconvenience this issue may have caused. As I advised you, I forwarded your concerns to the appropriate department for internal review If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** ***
*** *** ***
*** *** ***
*** *** ***
*** *** *** ** * *** ** *** ***
*** ***
*** *** * *** *** *** ***
*** ** *** *** *** ***
*** ** ***
*** ***
Revdex.com:Because my wife has filed her own Revdex.com complaint and is looking into pursuing a lawsuit against Dish Network, I will accept this response and allow her to handle it on her ownThank you
Sincerely,
*** ***
November 28, Dear Ms***: On November 21, 2016, we received your complaint, dated November 21, 2016, filed with the Revdex.com You stated that you contacted DISH Network to relocate a receiverYou were informed that this would require
a $technician visitYou were displeased that you were not informed that you would incur this charge to relocate the equipmentThis led you to disconnect your serviceYou requested that your last three bills be waived and your early termination fee be reduced When we spoke today, I offered to provide you with a free technician visitI informed you that an adjustment was provided when your account was disconnectedI advised you that I would be unable to reduce the early termination fee or waive your previous billsYou accepted this resolution If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI ###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThank You !!!
Sincerely,
*** ***
Initial Business Response /* (1000, 5, 2016/01/05) */
January 4,
Ms*** ***
XXXXX *** ***
*** ** XXXXX-XXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On January 4, 2016, we received your complaint, dated December 29, 2015, filed with
the Revdex.com
You expressed concern that you received an email requesting the return of your leased receiver after you were told it did not need to be returnedYou requested an email stating it did not need to be returned
This account had leased equipment attached to itWhen our system detects leased equipment, an email automatically generates to remind our customer to return the equipment to avoid unreturned equipment feesIt does not recognize if the equipment is obsoleteHowever, our customer service advised you correctly and informed you that the equipment does not need to be returnedI apologize for the confusion
Although we did not provide you with an email stating that the equipment does not need to be returned and you will not be charged, consider this letter as confirmation
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday through Friday 7:am to 3:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
*** ** XXXXX
*** ***
Initial Consumer Rebuttal /* (2000, 7, 2016/01/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I will use this as my written documentation if they try to charge my cardMy only follow up is they need to learn their customerFor the record it is Mr*** ***
Complaint Response Date bumped because: Data Base Migration
Complaint: ***
I am rejecting this response because: The message from DISH's representative, Mr Carlos Barberi, above was sent September 19, Mr *** refers to "the price and promotion you referenced were not available on our website." He also states he requested copies of flyers In truth, I sent Mr *** copies of flyers, computer screen shots and transcripts of my chat with their sales person I sent these items on September 13, As stated above, I included print outs of their web site that existed when I chose my programming, these print outs also show pricing DISH has changed their website since I started my complaint because their former information proved my complaint Mr *** contacted me by telephone after I sent my documentation to him My wife and I spoke with him on speaker phone Mr *** disagrees with facts, such as print outs of the on-lie chat and print outs of DISH's website that was in use when I signed up for their service Mr *** stated the best he could offer on settling the added $a month charge was to offer a $per month reduction for the contract period I decided to reject Mr Barberi's offer due to his dishonesty and the fact that it is worth $a month to me to 'stand my ground'
Sincerely,
*** ***
February 22, Ms*** *** *** *** *** *** **
*** ** *** Re: Revdex.com Complaint # ***
***-*** Dear Ms***: On February 19, 2016, we received your complaint, dated February 18, 2016, filed with the Revdex.com You said that you were charged for service after you disconnected your account When we spoke, I advised you that our records indicate that you placed your account on DISH Pause on January 14, 2015. DISH Pause lasted for nine months and then you began to be charged for service againAs I was not able to review the call during which your account was placed on pause, I waived the $programming balance to which you referred As I advised you, the $debit to which you referred was for your early termination fee. Enclosed is a copy of your Digital Home Advantage customer agreement for your records As our records indicate that you agreed to and received the benefits of the 24-month commitment associated with your DISH Network account, I am unable to waive and refund your early termination fee If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri *** *** Enclosure cc: Denver / Boulder Revdex.com *** *** ** *** ** *** *** *** Tell us why here
Initial Business Response /* (1000, 5, 2015/11/12) */
November 6,
*** *** ***
*** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
*** Mr***:
On November 6, 2015, we received your complaint, dated November 5, 2015, filed with
the Revdex.com
You said that you were provided with incorrect information by an independent retailer when you initiated your DISH Network account
When we spoke, I advised you that, because I am unable to verify the information provided to you by the retailer, I waived your 24-month commitment
We sincerely regret any inconvenience this issue may have caused
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 6:am - 2:pm (MDT), Mon-Fri
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
June 6, *** *** ** ***
*** *** *** ***
*** ** *** Re: Revdex.com Complaint # ***
*** Dear Mr***: On June 5, 2017, we received your complaint, dated May 30, 2017, filed with the Revdex.com You expressed further concern with a letter that you received in an attempt to collect a payment As previously advised, any questions or concerns regarding the letter you received can be directed to *** *** ** ***. If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** ***
*** *** ***
*** *** ***
*** *** ***
*** *** *** *** ** * *** ** ***
*** ***
*** *** * *** *** *** ***
*** ** *** *** *** ***
*** ** ***
*** ***
June 20, *** *** ***
*** ** *** ***
*** ** *** Re: Revdex.com Complaint # ***
*** Dear Ms***: On June 16, 2017, we received your complaint, dated June 15, 2017, filed with the Revdex.com You said that you were offered a monthly rate with specific channels, but you did not receive what you expectedYou also expressed concern with the quality of your installation When we spoke, I informed you that a review of your sales call did not reveal requests for local channels or children’s programming; however, as you did not have your credit or debit card available to you at that time, the salesperson offered to call you backI was unable to review that part of the call. As such, I made an exception and waived the 24-month commitment associated with your DISH Network account. Per your request, I disconnected your account As I advised you, as your account was activated, I am unable to refund the $activation fee; however, as you received a $credit from the agent with whom you spoke previously, and as I backdated your disconnection to June 15, 2017, a refund of $will be sent to your credit card account We appreciate your feedback concerning your installation. I forwarded your concerns to the appropriate personnel for internal review We sincerely regret that your experience did not meet your expectations and we would like to do business with you again in the future If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** ***
*** *** ***
*** *** ***
*** *** ***
*** *** *** ** * *** ** *** ***
*** ***
*** *** * *** *** *** ***
*** ** *** *** *** ***
*** ** ***
*** ***
Tell us why here...July 27, 2016 Mr*** *** *** *** ** *** Re: Revdex.com Complaint # ***
***-*** Dear Mr***: On July 22, 2016, we received your complaint, dated July 20, 2016, filed with the Revdex.com. You said that you requested Frontier internet and DISH Network TV service, but you were then advised that internet was not available. You requested to have your DISH Network 24-month commitment waived. When we spoke, I advised you that as DISH Network installed your TV as requested and as we have no control over the availability of Frontier service, we are unable to waive your 24-month commitmentWe sincerely regret any inconvenience this issue may have caused. If there are further questions or concerns about this issue, please feel free to contact me at *** ***. Sincerely, *** ***Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: 6:am - 2:pm (MDT), Mon-Fri*** ***
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not wish to communicate through Dish Network personally anymore as each time I speak directly with an employee I am lied to and treated unprofessionallyI am aware that the additional charges were already resolved, but not until after arguing and speaking to multiple peopleWhile it is not currently an issue, it is pertinent to why your company has failed meIf there is a recording of me agreeing to a new month contract, I would like a copy of that recording - not a print outOtherwise, I will not hold myself to a contract
March 11, Mr*** *** *** *** *** *** ** *** Re: Revdex.com Complaint # *** ***-***
Dear Mr***: On March 8, 2016, we received your complaint, dated March 4, 2016, filed with the Revdex.com You said that you declined DISH Network’s offer for three months of free premium channels, but the package was added anyways and you were charged for months four through six When we spoke, I advised you that a review of your sales call revealed that you declined the agent’s first offer for the premium channels, but you later accepted the offer. As such, I offered to apply a one-time credit for half of what you were charged for the premium channels. You agreed and I applied a $credit to your account. Please note that this is on top of the monthly $credit you were already receiving for this issue If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri *** *** cc: Denver / Boulder Revdex.com *** ** *** *** *** *** *** ** *** *** ***
Initial Business Response /* (1000, 5, 2015/07/27) */
July 21,
*** *** ***
XXXXX *** *** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On July 20, 2015, we received your complaint, dated July 17, 2015, filed with
the Revdex.com
You said that you initiated a DISH Network account but it was found that DISH Network was unable to install our service at your addressYou said that you received a partial refund and you requested that the rest of your funds be returned
When we spoke, I advised you that you initiated your account through an independent retailer, Infinity DishInfinity charges a $processing fee to set up your DISH Network accountThis fee is not charged by DISH Network and we do not receive any part of itWe are unable to refund money we did not collect
You indicated that you spoke with Infinity and they agreed to refund $of your payment
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 6:am - 2:pm (MDT), Mon-Fri
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Initial Business Response /* (1000, 9, 2015/05/15) */
May 7,
MsNathalie Schmidt-Hughes
Stone Creek Rd
Beaumont, CA
Re: Revdex.com Complaint #
8255909554670676-
Dear MsSchmidt-Hughes:
On May 6, 2015, we received your complaint, dated May 5, 2015,
filed with the Revdex.com
You said that you did not receive boxes with which to return your leased equipment and, when you emailed us, you did not receive a reply
When I spoke with MrHughes, I advised him that the unreturned equipment fees applied to your DISH Network account were due to a system error, as the equipment associated with your account is obsolete and we do not request its returnI waived the three $fees and your account balance is zero
I also informed MrHughes that our records indicate that we responded to an email on January 29, I explained that the email address included in the complaint is our billing emailThat email address is not intended for incoming emails--only outgoing emails
Please accept my sincere apologies for the confusion
If there are further questions or concerns about this issue, please feel free to contact me at (720) 514-
Sincerely,
Dave Simons
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 6:am - 2:pm (MDT), Mon-Fri
(720) 514-
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO
David Laslo
Initial Consumer Rebuttal /* (2000, 11, 2015/05/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 4, 2015/05/21) */
May 18,
Mrs*** ***
*** 1/*** Dr
***, *** ***
Re: Revdex.com Complaint # ***
***-***
Dear Mrs***:
On May 11, 2015, we received your correspondence, dated May 8, 2015,
filed with the Revdex.com
You said that DISH Network collected two payments in the amount of $and you requested a refund for one payment
A review of your account reveals that due to a system error, two Credit Card AutoPay (CCA) payments were collectedI apologize for any inconvenience you may have experienced
When I spoke with your husband (Mr***) today, I advised him that I reversed the balance of $96.29, which includes the $Pay-Per-View event, from your accountI also submitted a refund in the amount of $Please allow five business days for processing
In addition, I waived your 24-month term commitment
We thank you for bringing this matter to our attention so that we may address it internally with the appropriate personnel
If there are further questions or concerns about this issue, please feel free to contact me at (***) ***-***
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday - Friday, 6:am to 2:pm MST
(***) ***-***
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO
*** ***
Initial Business Response /* (1000, 5, 2015/11/03) */
October 29,
*** *** ***
** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On October 27, 2015, we received your complaint, dated October 26, 2015, filed with the
Revdex.com
You said that when you placed your order for our service you were told you would be able to watch two specific NFL teams' football gamesYou found this to be untrue and asked that we release you from your contract
When we spoke by phone I advised you that I will meet your request to release you from your contract
We strive to provide excellent service and regret that your experience was unfavorableWe thank you for your business and we are disappointed to lose you as a member of the DISH Network family
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (2000, 7, 2015/11/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
After speaking with the representative of Dish Network, I felt like they had fully investigated my claimsI appreciated their thorough response to my complaintI had requested that they release me from my contract without my having to pay the cancellation penalty, which they granted
September 7, *** *** ***
*** *** ***
*** ** *** Re: Revdex.com Complaint # ***
*** Dear Mr***: On August 31, 2017, we received your complaint, dated August 28, 2017, filed with the Revdex.com You said that DISH Network didn’t process your check payment, which resulted in you being charged a $return check feeYou indicated that you have been using the same bank account for sending in your payment and you have never had an issueYou want to know why we didn’t process your check payment When we spoke I informed you that when a customer sends in a check or money order, it is processed electronicallyAn image is taken of the check or money order and then it is destroyedIt is possible that a number was transposed during this process, thereby causing your payment to be invalidI apologized for any inconvenience and I told you that the $return check fee has been waivedYou may continue to send in your check payments If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** ***
*** *** ***
*** *** ***
*** *** ***
*** *** *** * *** *** *** ** *** *** ***
*** ***
*** *** * *** *** *** ***
*** ** *** *** *** ***
*** ** ***
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
June 13, Ms*** *** *** *** *** *** *** * *** ** *** Re: Revdex.com Complaint # *** ***-*** Dear Ms***: On June 7, 2016, we received your complaint, dated June 7, 2016, filed with the Revdex.com You indicated you were unaware that you were signing a release form When I spoke with you by telephone today, I informed you that Southern Star (the installation company) informed us that they are standing by their denial of damages If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT *** ***
October 17, *** *** ***
*** *** *** **
*** ** *** Re: Revdex.com Complaint # ***
*** Dear Mr***: On October 13, 2017, we received your complaint, dated October 12, 2017, filed with the Revdex.com You expressed dissatisfaction with your installation experienceYou requested to receive compensation or for your 24-month commitment to be waived When we spoke, I informed you that I added a one-time credit of $to the courtesy credits already applied to your account for this issue, bringing your current balance to $0.00. You confirmed that your dish was installed and the service is working as of October 16, We sincerely regret any inconvenience this issue may have caused. As I advised you, I forwarded your concerns to the appropriate department for internal review If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** ***
*** *** ***
*** *** ***
*** *** ***
*** *** *** ** * *** ** *** ***
*** ***
*** *** * *** *** *** ***
*** ** *** *** *** ***
*** ** ***
*** ***
Revdex.com:Because my wife has filed her own Revdex.com complaint and is looking into pursuing a lawsuit against Dish Network, I will accept this response and allow her to handle it on her ownThank you
Sincerely,
*** ***
November 28, Dear Ms***: On November 21, 2016, we received your complaint, dated November 21, 2016, filed with the Revdex.com You stated that you contacted DISH Network to relocate a receiverYou were informed that this would require
a $technician visitYou were displeased that you were not informed that you would incur this charge to relocate the equipmentThis led you to disconnect your serviceYou requested that your last three bills be waived and your early termination fee be reduced When we spoke today, I offered to provide you with a free technician visitI informed you that an adjustment was provided when your account was disconnectedI advised you that I would be unable to reduce the early termination fee or waive your previous billsYou accepted this resolution If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI ###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThank You !!!
Sincerely,
*** ***
Initial Business Response /* (1000, 5, 2016/01/05) */
January 4,
Ms*** ***
XXXXX *** ***
*** ** XXXXX-XXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On January 4, 2016, we received your complaint, dated December 29, 2015, filed with
the Revdex.com
You expressed concern that you received an email requesting the return of your leased receiver after you were told it did not need to be returnedYou requested an email stating it did not need to be returned
This account had leased equipment attached to itWhen our system detects leased equipment, an email automatically generates to remind our customer to return the equipment to avoid unreturned equipment feesIt does not recognize if the equipment is obsoleteHowever, our customer service advised you correctly and informed you that the equipment does not need to be returnedI apologize for the confusion
Although we did not provide you with an email stating that the equipment does not need to be returned and you will not be charged, consider this letter as confirmation
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday through Friday 7:am to 3:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
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Initial Consumer Rebuttal /* (2000, 7, 2016/01/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I will use this as my written documentation if they try to charge my cardMy only follow up is they need to learn their customerFor the record it is Mr*** ***
Complaint Response Date bumped because: Data Base Migration
Complaint: ***
I am rejecting this response because: The message from DISH's representative, Mr Carlos Barberi, above was sent September 19, Mr *** refers to "the price and promotion you referenced were not available on our website." He also states he requested copies of flyers In truth, I sent Mr *** copies of flyers, computer screen shots and transcripts of my chat with their sales person I sent these items on September 13, As stated above, I included print outs of their web site that existed when I chose my programming, these print outs also show pricing DISH has changed their website since I started my complaint because their former information proved my complaint Mr *** contacted me by telephone after I sent my documentation to him My wife and I spoke with him on speaker phone Mr *** disagrees with facts, such as print outs of the on-lie chat and print outs of DISH's website that was in use when I signed up for their service Mr *** stated the best he could offer on settling the added $a month charge was to offer a $per month reduction for the contract period I decided to reject Mr Barberi's offer due to his dishonesty and the fact that it is worth $a month to me to 'stand my ground'
Sincerely,
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February 22, Ms*** *** *** *** *** *** **
*** ** *** Re: Revdex.com Complaint # ***
***-*** Dear Ms***: On February 19, 2016, we received your complaint, dated February 18, 2016, filed with the Revdex.com You said that you were charged for service after you disconnected your account When we spoke, I advised you that our records indicate that you placed your account on DISH Pause on January 14, 2015. DISH Pause lasted for nine months and then you began to be charged for service againAs I was not able to review the call during which your account was placed on pause, I waived the $programming balance to which you referred As I advised you, the $debit to which you referred was for your early termination fee. Enclosed is a copy of your Digital Home Advantage customer agreement for your records As our records indicate that you agreed to and received the benefits of the 24-month commitment associated with your DISH Network account, I am unable to waive and refund your early termination fee If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri *** *** Enclosure cc: Denver / Boulder Revdex.com *** *** ** *** ** *** *** *** Tell us why here
Initial Business Response /* (1000, 5, 2015/11/12) */
November 6,
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Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
*** Mr***:
On November 6, 2015, we received your complaint, dated November 5, 2015, filed with
the Revdex.com
You said that you were provided with incorrect information by an independent retailer when you initiated your DISH Network account
When we spoke, I advised you that, because I am unable to verify the information provided to you by the retailer, I waived your 24-month commitment
We sincerely regret any inconvenience this issue may have caused
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 6:am - 2:pm (MDT), Mon-Fri
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
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June 6, *** *** ** ***
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*** ** *** Re: Revdex.com Complaint # ***
*** Dear Mr***: On June 5, 2017, we received your complaint, dated May 30, 2017, filed with the Revdex.com You expressed further concern with a letter that you received in an attempt to collect a payment As previously advised, any questions or concerns regarding the letter you received can be directed to *** *** ** ***. If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** ***
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June 20, *** *** ***
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*** ** *** Re: Revdex.com Complaint # ***
*** Dear Ms***: On June 16, 2017, we received your complaint, dated June 15, 2017, filed with the Revdex.com You said that you were offered a monthly rate with specific channels, but you did not receive what you expectedYou also expressed concern with the quality of your installation When we spoke, I informed you that a review of your sales call did not reveal requests for local channels or children’s programming; however, as you did not have your credit or debit card available to you at that time, the salesperson offered to call you backI was unable to review that part of the call. As such, I made an exception and waived the 24-month commitment associated with your DISH Network account. Per your request, I disconnected your account As I advised you, as your account was activated, I am unable to refund the $activation fee; however, as you received a $credit from the agent with whom you spoke previously, and as I backdated your disconnection to June 15, 2017, a refund of $will be sent to your credit card account We appreciate your feedback concerning your installation. I forwarded your concerns to the appropriate personnel for internal review We sincerely regret that your experience did not meet your expectations and we would like to do business with you again in the future If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** ***
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Tell us why here...July 27, 2016 Mr*** *** *** *** ** *** Re: Revdex.com Complaint # ***
***-*** Dear Mr***: On July 22, 2016, we received your complaint, dated July 20, 2016, filed with the Revdex.com. You said that you requested Frontier internet and DISH Network TV service, but you were then advised that internet was not available. You requested to have your DISH Network 24-month commitment waived. When we spoke, I advised you that as DISH Network installed your TV as requested and as we have no control over the availability of Frontier service, we are unable to waive your 24-month commitmentWe sincerely regret any inconvenience this issue may have caused. If there are further questions or concerns about this issue, please feel free to contact me at *** ***. Sincerely, *** ***Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: 6:am - 2:pm (MDT), Mon-Fri*** ***
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not wish to communicate through Dish Network personally anymore as each time I speak directly with an employee I am lied to and treated unprofessionallyI am aware that the additional charges were already resolved, but not until after arguing and speaking to multiple peopleWhile it is not currently an issue, it is pertinent to why your company has failed meIf there is a recording of me agreeing to a new month contract, I would like a copy of that recording - not a print outOtherwise, I will not hold myself to a contract