March 12, Ms*** *** *** ** *** *** *** **
*** ** *** Re: Revdex.com Complaint # ***
*** Dear Ms***: On February 28, 2018, we received your complaint, dated February 27, 2018, filed with the Revdex.com You indicated that when you canceled your DISH Network service on January 5, 2018, you were informed you would need to pay an early termination feeYou said that you did not sign a contract, and that payments are being collected from your bank account When I spoke with you on March 9, 2018, I advised you that your service was not disconnected until February 16, As a courtesy, I backdated your service charges to January 5, 2018, and I applied a credit of $to your DISH Network accountI also provided a credit of $for the fee to organize the additional wiring. A refund of $has been submitted; please allow up to seven days. As we have a valid contract on file, the early termination fee is valid Please note that the signature that is gathered is not on a paper document; it is on an electronic tablet. The electronic stylus or finger used with the tablet may not track as quickly as a pen. Therefore, your signature may look distorted Although you indicated that we continued to debit your bank account for payments for service you no longer receive, our records indicate that we have not collected payments for services beyond the disconnection date of February 16, 2018. The charges reflected on your bank account are caused by you disputing three payments: $for a payment made on November 12, 2017, $for a payment made on December 13, 2017, and $for a payment made on January 12, 2018. These funds were retrieved by your financial institutionHowever, because the charges were valid, the funds were returned to us As your account is at a zero balance, current and correct, any further disputes will result in charges We thank you for your business and we are disappointed to lose you as a member of the DISH Network family If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, Kimber S*** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday thru Friday 9:00am - 6:00pm (720) 514- cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO *** ***
Initial Business Response /* (1000, 4, 2015/05/12) */
May 8,
*** *** ***
*** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
+XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On May 6, 2015, we received your correspondence, dated May 5, 2015, filed with the
Revdex.com
You stated that you have experienced streaming issues with your Hopper receiver and problems with the remotes for your JoeysYou were dissatisfied with the technical-support solutions you were offered and you have spent extensive time on the phone addressing these problemsAdditionally, a technician missed a scheduled appointmentYou requested that these concerns be addressed and resolved
When we spoke today, we reviewed your concernsI explained that we currently did not have a fix for the remote issue, but I offered you a $monthly credit for ten months for the inconvenience and a $one-time credit for the missed technician visitYou accepted this resolution
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 2:pm to11:pm MDT, MON-FRI
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Dear Mr***: On March 25, 2016, we received your correspondence, dated March 23, 2016, filed with the Revdex.comYou stated that when you contacted *** *** ***, an independent retail service provider, you understood that you would receive bundled service with ***
providing your phone and internet for a total cost of approximately $a monthAdditionally, the automatic withdrawal of your monthly payment was not successfully completedYou have been billed at a higher rate and your attempts to resolve the matter with *** have been unsuccessfulYou requested that your early termination fee be waived and your TV service be disconnected. When we spoke today, I explained that the electronic signature was not captured on your contractI agreed to waive your early termination fee and I disconnected your accountAdditionally, I confirmed that the TV account would now have a zero balanceYou accepted this resolutionIf there are further questions or concerns about this issue, please feel free to contact me at *** ***Sincerely,
Initial Business Response /* (1000, 5, 2015/05/27) */
May 26,
*** *** ***
*** *** *** ***
*** *** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXX
Dear *** ***:
On May 21, 2015, we received your complaint, dated May 20, 2015, filed with the RevDex.com
You expressed concern with the upfront costs required to establish new DISH Network serviceYou maintain that when you filed a Revdex.com complaint in 2009, you were told that all fees would be waived for you to establish new service
Our records reveal that the Revdex.com complaint that was received in was regarding the balance on your previous DISH Network accountThis issue was resolved when your account was closed and the balance was removedA letter confirming the resolution was sentPlease note that this letter did not include any promise regarding future services, as our promotional offers require a credit qualificationWe are only able to offer certain promotions based on the information that is returned from the credit bureaus
When I spoke with you by phone on May 22, 2015, I advised you that based on your credit check, you qualify for our Flex promotionThis promotion requires an upfront activation fee of $and any applicable equipment upgrade fees starting at $We are unable to waive the upfront costsYou did not agree with my explanation
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday-Friday, 6:am - 3:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (3000, 7, 2015/05/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
these fees are waived all the time dish just does not want to live up to the promise it made in and I would appriciate it if in the future Dish made all of its responses thru the Revdex.com site *** was terribly rude to me on the phone she spoke to me rather harshly and I really didnt appreciate that at all and it makes this process so much harder when one patry is out right hostile so in the future all of the responses should be in correspondence form dish merely has to waive the fees and this whole thing can be done
Final Business Response /* (4000, 9, 2015/06/03) */
June 1,
Mr*** ***
*** *** *** ***
*** *** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXX
Dear Mr***:
On May 29, 2015, we received your additional correspondence, dated May 28, 2015, filed with the Revdex.com
You expressed further concern with the upfront costs involved to establish new DISH Network serviceYou again maintain that you were told in that all fees would be waived for you to establish new service and DISH Network has waived these fees in the pastYou also requested that all further contact be in writing
As previously advised, our promotional offers require a credit qualificationAs you only qualify for our Flex promotion, an upfront payment for the activation fee and any applicable equipment upgrade fees appliesPlease note that these fees are only waived in the event that you credit qualify for a different promotion
We are unable to waive the upfront costs and we regret that you do not agree with our credit qualification terms
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday-Friday, 6:am - 3:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Complaint:
I am rejecting this response because:Problem:On 2/22/I filed a complaint with BBC about Dish Network, the next day I received a call from Dish stating that they would cut my cancellation fee in half and that I was responsible for $and that I had to return their equipment by UPS within days or I would have to pay for the equipmentThey told me that they would not come and take the dishes off my roofMy son-in-law and his friend came and removed the dishesOne of the dishes was bolted to my roof but the other one was held down by cement blocksThe dishes were on my carport roof and that dish was causing my roof to buckleI believe that is why I wasn't getting good TV receptionAlso, I live in Southeast Louisiana and we are under hurricane threat & tornado threat this time of year and if I had known that there were cement blocks on my roof I would not have agreed to it being put thereI am yrs old and unable to climb on to my roofFor months I had terrible service and had service out to my house on several occasions, and several times was on the phone, (one time for hr) trying to solve the problemMy daughter with my permission spoke with Jamie in the office of the president and Jamie would not agree to forgoing the$357.21, but agreed to have my roof fixedAny way it goes I will still have to pay the $and considering the horrible service I received, I feel that that fee should be waived.Desired Outcome:My desired outcome would be to have the cancellation fee waived
Sincerely,
Joan Savarino
Initial Business Response /* (1000, 5, 2015/07/02) */
June 30,
*** *** ***
*** *** ***
*** *** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On June 22, 2015, we received your correspondence, dated June 19, 2015, filed
with the Revdex.com
You said Ms*** *** (the DISH Network account holder) passed *** You indicated that her account was not canceled as requested, and you would like the account to reflect a zero balance
On behalf of DISH Network, please accept my sincere condolences for your loss
When we spoke today, I explained that we require a death certificate or Power of Attorney (POA) when a disconnection is requested by someone other than the account holderThis is to protect our customersOur records show that these documents were requested on February 4, However, the documents were not receivedYou said that you will scan and email Ms***' death certificate to me at ***@dish.com
I closed the account on June 24, 2015, and there is no balance due for serviceI also removed the leased equipment from the account and the equipment is not required to be returned
I informed you that MsMoseley's account was set up with a bundle billing option through AT&TI also explained that all payments for the service were collected by AT&T
During our conversation you informed me that AT&T closed MsMoseley's account in February We have no record of an unbundle request from that company
We regret any inconvenience you may have experienced
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday - Friday, 6:am to 2:pm MST
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (2000, 7, 2015/07/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I scanned and emailed the Death Certificate of MrsEvelyne Moseley (account holder) to ***@dish.com immediately upon termination of our phone conversation(Note: MsAtencio states Death Certificate is of Ms*** - that is me, so that needs to be corrected.) She stated that the account would reflect a balanceWhile I do not agree with her indication that a Power of Attorney (POA) and Death Certificate were previously requested, I accept the ultimate resolution of closing the account with a zero balanceI would have happily provided the POA and the Death Certificate months ago to resolve this situation
June 30, *** *** ***
*** ** *** ***
*** *** ** *** Re: Revdex.com Complaint # ***
*** Dear *** ***: On June 29, 2017, we received your rebuttal, dated June 28, 2017, filed with the Revdex.com You requested a refund of $ As previously explained, your recorded call from December 7, 2015, reveals that you were told to call after December 26, 2015, to extend the DISH Pause, as the pause ended on that date. We have no record that you called to re-establish the DISH PauseAs a result, your service was automatically restored We previously applied a credit of $to your account and a refund of $was applied to your credit card account ending in on December 13, In addition, I removed the balance of $from your account for service rendered, and no additional credit or refund is warranted. If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** ***
*** *** ***
*** *** ***
*** *** ***
*** *** *** * *** *** ** ** *** ** ***
*** ***
*** *** * *** *** *** ***
*** ** *** *** *** ***
*** ** ***
*** ***
Initial Business Response /* (1000, 4, 2015/12/04) */
November 30,
Ms*** ***
*** *** ***
*** *** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On November 24, 2015, we received your complaint, dated November 23, 2015,
filed with the Revdex.com
My attempts to contact you by phone at (XXX) XXX-XXXX on November 24, and 30, 2015, were unsuccessful; however, I left three messages
You indicated that you canceled your TV service because you were not provided with internet service as a bundleYou would like a refund for the monies paid
Your TV service was activated on November 16, 2015, with a 24-month commitmentThe payment of $that was received on November 16, 2015, included a non-refundable activation fee and the first month of service
Unfortunately, DISH Network does not offer internet service in your area
Our records show that the term commitment for your TV service was waived and the service was disconnected on November 20,
I made an exception and reversed the activation feeI also submitted a refund of $to your credit card accountPlease allow three to five business days for processing
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday-Friday, 6:am - 3:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
*** ** XXXXX
*** ***
Initial Consumer Rebuttal /* (2000, 6, 2015/12/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The amount was refunded to my accountI just wish I didn't have to do it this wayTy Revdex.com
Complaint: ***
I am rejecting this response because I did speak to *** and what not and I am glad I will not be getting an early termination fee however I do not feel I should be charged twiceHe said I was credited for the second month but I got a letter in the mail saying my dispute will be reversed on April the 26th as you all sent proof I had service but failed to let them know I was not given the full service I paid forI was asking for first payment and the second payment to be refunded as I was not given the service I paid for and being I was given the run around I at least deserve that.
Sincerely,
*** ***
Initial Business Response /* (1000, 6, 2015/08/31) */
August 27,
***
Re: ***
Dear ***:
On August 24, 2015, we received your correspondence, dated August 21, 2015, filed with
the Revdex.com
You said you returned the leased equipment to DISH Network and maintain you have yet to receive a refund
When we spoke today, I advised you that our records show that a refund in the amount of $was applied to your bank account ending in *** electronically on June 23,
We regret any inconvenience you may have experienced
If there are further questions or concerns about this issue, please feel free to contact me at (720) 514-
Sincerely,
***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday - Friday, 6:am to 2:pm MST
(720) 514-
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO
***
Initial Consumer Rebuttal /* (2000, 8, 2015/09/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Refund was received
(The consumer indicated he/she DID NOT accept the response from the business.)
Nothing has been done about the damage as of yetI have been playing phone tag with *** from the office of the presidentI am requesting compensation for the damageI need this issue resolved as soon as possibleI'm also requesting to speak with a different person other than ***She never answers her phone
Complaint Response Date bumped because: Data Base Migration
Initial Business Response /* (1000, 5, 2015/08/25) */
August 20,
*** *** ***
XXXXX *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On August 18, 2015, we received your complaint, dated August 17, 2015, filed with
the Revdex.com
You said that you were provided incorrect information during your sales call concerning your billing due date
When we spoke, you advised me that your issue was resolved on August 13, 2015, with the $credit you were offered for this issue
We sincerely regret any inconvenience this issue may have caused
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 6:am - 2:pm (MDT), Mon-Fri
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (2000, 7, 2015/08/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)
March 24, 2016 Ms*** *** *** *** *** *** ** *** Re: Revdex.com Complaint # *** ***-***
Dear Ms***: On March 22, 2016, we received your correspondence, dated March 18, 2016, filed with the Revdex.comYou stated that you contacted Audio Video Masters, an independent retail service provider, to purchase your DISH Network serviceYou indicated that you were provided incorrect information regarding programming and pricingThis led you to disconnect the service days after the installationYou requested that your early termination fee be waivedWhen we spoke on March 22, 2016, I offered to have your concerns regarding Audio Masters investigated and I agreed to waive your early termination fee as a courtesyAdditionally, I confirmed that your account balance is at zeroYou accepted this resolutionIf there are further questions or concerns about this issue, please feel free to contact me at *** ***. Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI *** *** cc: Denver / Boulder Revdex.com *** ** *** *** *** *** *** ** *** *** ***
Initial Business Response /* (1000, 5, 2015/07/08) */
July 2,
*** *** ***
*** *** ***
*** *** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On June 26, 2015, we received your correspondence, dated June 25, 2015, filed
with the Revdex.com
You stated that DISH Network collected $from your husband's credit card account ending in without authorizationYou requested that this payment be refunded and you would like your early termination fee waived for the hardship this has caused you
In our June 26, 2015, email correspondence, I informed you that the $payment was refundedThe payment was authorized in the terms of your original contactAs a courtesy, I agreed to waive your early termination feeThe leased equipment was received on June 26, 2015, and the necessary adjustments were appliedThe remaining balance owed is $You accepted this resolution and agreed to pay the balance when you receive your next bill
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 2:pm to11:pm MDT, MON-FRI
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (2000, 7, 2015/07/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Complaint: ***
I am rejecting this response because:Mr*** seems to be missing many other phone calls we made as well as additional visits to our residence by the support staff between the times of first installation and service termination.The offer of 50% is a step in the right direction BUT since we have fully paid all our service bills we are requesting full refund of the PENALTY charged!
Sincerely,
Ajay Kansal
January 29, Mr*** *** *** ** *** ***
*** ** *** Re: Revdex.com Complaint # ***
*** Dear Mr***: On January 18, 2018, we received your complaint, dated January 17, 2018, filed with the Revdex.com I attempted to contact you on January 24, 2018, and today, at (*** *** and (*** ***On the first attempt, I left a voicemail, but on the second attempt there was no answer You expressed concern that your DISH Network balance is still listed on your credit report. You believe the balance has been paid in full Your service was canceled on April 6, 2016, leaving a balance of $335.54. The equipment was not returned and additional charges were added on May 5, 2016, making your final balance $866.26. Your account was sent to collectionsYou returned the equipment on December 13, 2017, which reduced your balance back to $ In our email correspondence on January 19, 2018, you said you believed the balance on your account was due to equipment that was not returned, and you indicated that you had recently returned that equipment. In my email to you on January 22, 2018, I advised you that the balance of $was the result of unpaid charges for serviceOnce the balance is paid, it will take up to eight weeks to be removed from your credit report. If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, Kimber S*** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday thru Friday 9:00am - 6:00pm (720) 514- cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO *** ***
Initial Business Response /* (1000, 5, 2015/06/25) */
June 23,
*** *** ***
*** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On June 18, 2015, we received your complaint, dated June 17, 2015, filed with the RevDex.com
You stated that your DISH Network account was disconnected instead of being placed on DISH Pause as you requestedYou were required to return the leased equipment and you were recently informed that an outstanding balance was sent to collectionsYou requested that the balance be removed from collections so you can pay DISH Network directly
When we spoke today, I explained why we were unable to place your account on DISH PauseI also explained that the collection balance was created as a result of issues related to the return of the leased equipmentI confirmed that the equipment charges have since been removed, resolving the balance on your accountI requested that the charge be removed from the collections process and the debt be deleted from the credit bureausYou accepted this resolution
We strive to provide excellent service and regret that your experience was unfavorableWe thank you for your business and we are disappointed to lose you as a member of the DISH Network familyWe would appreciate the opportunity to serve your programming needs in the future
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 2:pm to11:pm MDT, MON-FRI
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Initial Business Response /* (1000, 10, 2015/06/29) */
June 22,
*** *** ***
*** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On June 22, 2015, we received your complaint, dated June 19, 2015, filed with the
Revdex.com
You requested written documentation that you do not need to return the leased equipment associated with your account
Our records indicate that you were advised on June 16, 2015, that your leased receivers have become obsolete and do not need to be returnedYou requested this in writing, but our phone agents are not able to provide written responsesAs such, the agent requested that you contact us via email to request the documentation that you requestedWe received no email request
The receivers associated with your DISH Network account, RXXXXXXXXXX and RXXXXXXXXXX, have become obsolete and do not need to be returned
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 6:am - 2:pm (MDT), Mon-Fri
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
December 1, *** *** ***
* *** ***
*** ** *** Re: Revdex.com Complaint # ***
*** Dear *** ***: On December 1, 2016, we received your complaint, dated November 30, 2016, filed with the Revdex.com You stated that due to recent financial hardship, you have moved and you can no longer use your DISH Network service at your new residenceYou requested that your account be disconnected and your early termination fee be waived When we spoke today, I offered to make an exception and waive your early terminationYou accepted this resolution and I disconnected your account It has been a privilege to have you as a customer, and we would very much appreciate the opportunity to serve you again in the future should your situation change. If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI *** *** cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO *** ***
Initial Business Response /* (1000, 14, 2015/08/27) */
August 24,
*** *** ***
*** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXX
Dear Ms***:
On August 17, 2015, we received your complaint, dated August 14, 2015, filed with the RevDex.com
You expressed concern with your attempts to establish new DISH Network serviceYou were told that some of your information was connected to an account with a remaining balance and the agents would not provide you with any more informationYou requested an apology
DISH Network monitors all sales for suspicious and potentially fraudulent sales activityOur system detected that the information you provided matched the attributes listed on an existing DISH Network accountAs a result, we were unable to proceed with the order
When I spoke with you by telephone today, I informed you that I was unable to duplicate the error and I apologized for the inconvenienceI offered to establish an account for youYou declined my offer
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday through Friday 7:am to 3:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (3000, 16, 2015/09/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did receive a call from coporate and was told that she did not no where they were getting that information fromYes she did offer me service buthat that did not remove that information from my file I no know who is conected to me they will not tell me who it is.but is stillon my file as of Aug.31,I have not received any bills from dish nor pass due notice because I dont have a balanceAlso I asked to have that removed from my file and a apology as of yesterday aug 31,it was still there
Final Business Response /* (4000, 20, 2015/09/11) */
September 9,
*** *** ***
*** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXX
Dear Ms***:
On September 2, 2015, we received your complaint, dated September 1, 2015, filed with the Revdex.com
In your original complaint, you expressed concern that when you attempted to establish new DISH Network service, you were denied because some of your information was connected to an account with a remaining balanceAlthough I was unable to locate an account with a balance at the time, when you called again you were provided the same information and requested that it be removed from that account
Further research reveals that you had two previous accounts with DISH Network: XXXXXXXXXXXXXXXX was established in and account XXXXXXXXXXXXXXXX was established in
I forwarded this for research so we can determine if it is one of these accounts that has a balance dueI will notify you with further instructions once I receive them
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday through Friday 7:am to 3:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
March 12, Ms*** *** *** ** *** *** *** **
*** ** *** Re: Revdex.com Complaint # ***
*** Dear Ms***: On February 28, 2018, we received your complaint, dated February 27, 2018, filed with the Revdex.com You indicated that when you canceled your DISH Network service on January 5, 2018, you were informed you would need to pay an early termination feeYou said that you did not sign a contract, and that payments are being collected from your bank account When I spoke with you on March 9, 2018, I advised you that your service was not disconnected until February 16, As a courtesy, I backdated your service charges to January 5, 2018, and I applied a credit of $to your DISH Network accountI also provided a credit of $for the fee to organize the additional wiring. A refund of $has been submitted; please allow up to seven days. As we have a valid contract on file, the early termination fee is valid Please note that the signature that is gathered is not on a paper document; it is on an electronic tablet. The electronic stylus or finger used with the tablet may not track as quickly as a pen. Therefore, your signature may look distorted Although you indicated that we continued to debit your bank account for payments for service you no longer receive, our records indicate that we have not collected payments for services beyond the disconnection date of February 16, 2018. The charges reflected on your bank account are caused by you disputing three payments: $for a payment made on November 12, 2017, $for a payment made on December 13, 2017, and $for a payment made on January 12, 2018. These funds were retrieved by your financial institutionHowever, because the charges were valid, the funds were returned to us As your account is at a zero balance, current and correct, any further disputes will result in charges We thank you for your business and we are disappointed to lose you as a member of the DISH Network family If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, Kimber S*** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday thru Friday 9:00am - 6:00pm (720) 514- cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO *** ***
Initial Business Response /* (1000, 4, 2015/05/12) */
May 8,
*** *** ***
*** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
+XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On May 6, 2015, we received your correspondence, dated May 5, 2015, filed with the
Revdex.com
You stated that you have experienced streaming issues with your Hopper receiver and problems with the remotes for your JoeysYou were dissatisfied with the technical-support solutions you were offered and you have spent extensive time on the phone addressing these problemsAdditionally, a technician missed a scheduled appointmentYou requested that these concerns be addressed and resolved
When we spoke today, we reviewed your concernsI explained that we currently did not have a fix for the remote issue, but I offered you a $monthly credit for ten months for the inconvenience and a $one-time credit for the missed technician visitYou accepted this resolution
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 2:pm to11:pm MDT, MON-FRI
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Dear Mr***: On March 25, 2016, we received your correspondence, dated March 23, 2016, filed with the Revdex.comYou stated that when you contacted *** *** ***, an independent retail service provider, you understood that you would receive bundled service with ***
providing your phone and internet for a total cost of approximately $a monthAdditionally, the automatic withdrawal of your monthly payment was not successfully completedYou have been billed at a higher rate and your attempts to resolve the matter with *** have been unsuccessfulYou requested that your early termination fee be waived and your TV service be disconnected. When we spoke today, I explained that the electronic signature was not captured on your contractI agreed to waive your early termination fee and I disconnected your accountAdditionally, I confirmed that the TV account would now have a zero balanceYou accepted this resolutionIf there are further questions or concerns about this issue, please feel free to contact me at *** ***Sincerely,
Initial Business Response /* (1000, 5, 2015/05/27) */
May 26,
*** *** ***
*** *** *** ***
*** *** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXX
Dear *** ***:
On May 21, 2015, we received your complaint, dated May 20, 2015, filed with the RevDex.com
You expressed concern with the upfront costs required to establish new DISH Network serviceYou maintain that when you filed a Revdex.com complaint in 2009, you were told that all fees would be waived for you to establish new service
Our records reveal that the Revdex.com complaint that was received in was regarding the balance on your previous DISH Network accountThis issue was resolved when your account was closed and the balance was removedA letter confirming the resolution was sentPlease note that this letter did not include any promise regarding future services, as our promotional offers require a credit qualificationWe are only able to offer certain promotions based on the information that is returned from the credit bureaus
When I spoke with you by phone on May 22, 2015, I advised you that based on your credit check, you qualify for our Flex promotionThis promotion requires an upfront activation fee of $and any applicable equipment upgrade fees starting at $We are unable to waive the upfront costsYou did not agree with my explanation
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday-Friday, 6:am - 3:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (3000, 7, 2015/05/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
these fees are waived all the time dish just does not want to live up to the promise it made in and I would appriciate it if in the future Dish made all of its responses thru the Revdex.com site *** was terribly rude to me on the phone she spoke to me rather harshly and I really didnt appreciate that at all and it makes this process so much harder when one patry is out right hostile so in the future all of the responses should be in correspondence form dish merely has to waive the fees and this whole thing can be done
Final Business Response /* (4000, 9, 2015/06/03) */
June 1,
Mr*** ***
*** *** *** ***
*** *** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXX
Dear Mr***:
On May 29, 2015, we received your additional correspondence, dated May 28, 2015, filed with the Revdex.com
You expressed further concern with the upfront costs involved to establish new DISH Network serviceYou again maintain that you were told in that all fees would be waived for you to establish new service and DISH Network has waived these fees in the pastYou also requested that all further contact be in writing
As previously advised, our promotional offers require a credit qualificationAs you only qualify for our Flex promotion, an upfront payment for the activation fee and any applicable equipment upgrade fees appliesPlease note that these fees are only waived in the event that you credit qualify for a different promotion
We are unable to waive the upfront costs and we regret that you do not agree with our credit qualification terms
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday-Friday, 6:am - 3:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Complaint:
I am rejecting this response because:Problem:On 2/22/I filed a complaint with BBC about Dish Network, the next day I received a call from Dish stating that they would cut my cancellation fee in half and that I was responsible for $and that I had to return their equipment by UPS within days or I would have to pay for the equipmentThey told me that they would not come and take the dishes off my roofMy son-in-law and his friend came and removed the dishesOne of the dishes was bolted to my roof but the other one was held down by cement blocksThe dishes were on my carport roof and that dish was causing my roof to buckleI believe that is why I wasn't getting good TV receptionAlso, I live in Southeast Louisiana and we are under hurricane threat & tornado threat this time of year and if I had known that there were cement blocks on my roof I would not have agreed to it being put thereI am yrs old and unable to climb on to my roofFor months I had terrible service and had service out to my house on several occasions, and several times was on the phone, (one time for hr) trying to solve the problemMy daughter with my permission spoke with Jamie in the office of the president and Jamie would not agree to forgoing the$357.21, but agreed to have my roof fixedAny way it goes I will still have to pay the $and considering the horrible service I received, I feel that that fee should be waived.Desired Outcome:My desired outcome would be to have the cancellation fee waived
Sincerely,
Joan Savarino
Initial Business Response /* (1000, 5, 2015/07/02) */
June 30,
*** *** ***
*** *** ***
*** *** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On June 22, 2015, we received your correspondence, dated June 19, 2015, filed
with the Revdex.com
You said Ms*** *** (the DISH Network account holder) passed *** You indicated that her account was not canceled as requested, and you would like the account to reflect a zero balance
On behalf of DISH Network, please accept my sincere condolences for your loss
When we spoke today, I explained that we require a death certificate or Power of Attorney (POA) when a disconnection is requested by someone other than the account holderThis is to protect our customersOur records show that these documents were requested on February 4, However, the documents were not receivedYou said that you will scan and email Ms***' death certificate to me at ***@dish.com
I closed the account on June 24, 2015, and there is no balance due for serviceI also removed the leased equipment from the account and the equipment is not required to be returned
I informed you that MsMoseley's account was set up with a bundle billing option through AT&TI also explained that all payments for the service were collected by AT&T
During our conversation you informed me that AT&T closed MsMoseley's account in February We have no record of an unbundle request from that company
We regret any inconvenience you may have experienced
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday - Friday, 6:am to 2:pm MST
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (2000, 7, 2015/07/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I scanned and emailed the Death Certificate of MrsEvelyne Moseley (account holder) to ***@dish.com immediately upon termination of our phone conversation(Note: MsAtencio states Death Certificate is of Ms*** - that is me, so that needs to be corrected.) She stated that the account would reflect a balanceWhile I do not agree with her indication that a Power of Attorney (POA) and Death Certificate were previously requested, I accept the ultimate resolution of closing the account with a zero balanceI would have happily provided the POA and the Death Certificate months ago to resolve this situation
June 30, *** *** ***
*** ** *** ***
*** *** ** *** Re: Revdex.com Complaint # ***
*** Dear *** ***: On June 29, 2017, we received your rebuttal, dated June 28, 2017, filed with the Revdex.com You requested a refund of $ As previously explained, your recorded call from December 7, 2015, reveals that you were told to call after December 26, 2015, to extend the DISH Pause, as the pause ended on that date. We have no record that you called to re-establish the DISH PauseAs a result, your service was automatically restored We previously applied a credit of $to your account and a refund of $was applied to your credit card account ending in on December 13, In addition, I removed the balance of $from your account for service rendered, and no additional credit or refund is warranted. If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** ***
*** *** ***
*** *** ***
*** *** ***
*** *** *** * *** *** ** ** *** ** ***
*** ***
*** *** * *** *** *** ***
*** ** *** *** *** ***
*** ** ***
*** ***
Initial Business Response /* (1000, 4, 2015/12/04) */
November 30,
Ms*** ***
*** *** ***
*** *** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On November 24, 2015, we received your complaint, dated November 23, 2015,
filed with the Revdex.com
My attempts to contact you by phone at (XXX) XXX-XXXX on November 24, and 30, 2015, were unsuccessful; however, I left three messages
You indicated that you canceled your TV service because you were not provided with internet service as a bundleYou would like a refund for the monies paid
Your TV service was activated on November 16, 2015, with a 24-month commitmentThe payment of $that was received on November 16, 2015, included a non-refundable activation fee and the first month of service
Unfortunately, DISH Network does not offer internet service in your area
Our records show that the term commitment for your TV service was waived and the service was disconnected on November 20,
I made an exception and reversed the activation feeI also submitted a refund of $to your credit card accountPlease allow three to five business days for processing
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday-Friday, 6:am - 3:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
*** ** XXXXX
*** ***
Initial Consumer Rebuttal /* (2000, 6, 2015/12/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The amount was refunded to my accountI just wish I didn't have to do it this wayTy Revdex.com
Complaint: ***
I am rejecting this response because I did speak to *** and what not and I am glad I will not be getting an early termination fee however I do not feel I should be charged twiceHe said I was credited for the second month but I got a letter in the mail saying my dispute will be reversed on April the 26th as you all sent proof I had service but failed to let them know I was not given the full service I paid forI was asking for first payment and the second payment to be refunded as I was not given the service I paid for and being I was given the run around I at least deserve that.
Sincerely,
*** ***
Initial Business Response /* (1000, 6, 2015/08/31) */
August 27,
***
Re: ***
Dear ***:
On August 24, 2015, we received your correspondence, dated August 21, 2015, filed with
the Revdex.com
You said you returned the leased equipment to DISH Network and maintain you have yet to receive a refund
When we spoke today, I advised you that our records show that a refund in the amount of $was applied to your bank account ending in *** electronically on June 23,
We regret any inconvenience you may have experienced
If there are further questions or concerns about this issue, please feel free to contact me at (720) 514-
Sincerely,
***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday - Friday, 6:am to 2:pm MST
(720) 514-
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO
***
Initial Consumer Rebuttal /* (2000, 8, 2015/09/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Refund was received
(The consumer indicated he/she DID NOT accept the response from the business.)
Nothing has been done about the damage as of yetI have been playing phone tag with *** from the office of the presidentI am requesting compensation for the damageI need this issue resolved as soon as possibleI'm also requesting to speak with a different person other than ***She never answers her phone
Complaint Response Date bumped because: Data Base Migration
Initial Business Response /* (1000, 5, 2015/08/25) */
August 20,
*** *** ***
XXXXX *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On August 18, 2015, we received your complaint, dated August 17, 2015, filed with
the Revdex.com
You said that you were provided incorrect information during your sales call concerning your billing due date
When we spoke, you advised me that your issue was resolved on August 13, 2015, with the $credit you were offered for this issue
We sincerely regret any inconvenience this issue may have caused
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 6:am - 2:pm (MDT), Mon-Fri
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (2000, 7, 2015/08/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)
March 24, 2016 Ms*** *** *** *** *** *** ** *** Re: Revdex.com Complaint # *** ***-***
Dear Ms***: On March 22, 2016, we received your correspondence, dated March 18, 2016, filed with the Revdex.comYou stated that you contacted Audio Video Masters, an independent retail service provider, to purchase your DISH Network serviceYou indicated that you were provided incorrect information regarding programming and pricingThis led you to disconnect the service days after the installationYou requested that your early termination fee be waivedWhen we spoke on March 22, 2016, I offered to have your concerns regarding Audio Masters investigated and I agreed to waive your early termination fee as a courtesyAdditionally, I confirmed that your account balance is at zeroYou accepted this resolutionIf there are further questions or concerns about this issue, please feel free to contact me at *** ***. Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI *** *** cc: Denver / Boulder Revdex.com *** ** *** *** *** *** *** ** *** *** ***
Initial Business Response /* (1000, 5, 2015/07/08) */
July 2,
*** *** ***
*** *** ***
*** *** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On June 26, 2015, we received your correspondence, dated June 25, 2015, filed
with the Revdex.com
You stated that DISH Network collected $from your husband's credit card account ending in without authorizationYou requested that this payment be refunded and you would like your early termination fee waived for the hardship this has caused you
In our June 26, 2015, email correspondence, I informed you that the $payment was refundedThe payment was authorized in the terms of your original contactAs a courtesy, I agreed to waive your early termination feeThe leased equipment was received on June 26, 2015, and the necessary adjustments were appliedThe remaining balance owed is $You accepted this resolution and agreed to pay the balance when you receive your next bill
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 2:pm to11:pm MDT, MON-FRI
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (2000, 7, 2015/07/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Complaint: ***
I am rejecting this response because:Mr*** seems to be missing many other phone calls we made as well as additional visits to our residence by the support staff between the times of first installation and service termination.The offer of 50% is a step in the right direction BUT since we have fully paid all our service bills we are requesting full refund of the PENALTY charged!
Sincerely,
Ajay Kansal
January 29, Mr*** *** *** ** *** ***
*** ** *** Re: Revdex.com Complaint # ***
*** Dear Mr***: On January 18, 2018, we received your complaint, dated January 17, 2018, filed with the Revdex.com I attempted to contact you on January 24, 2018, and today, at (*** *** and (*** ***On the first attempt, I left a voicemail, but on the second attempt there was no answer You expressed concern that your DISH Network balance is still listed on your credit report. You believe the balance has been paid in full Your service was canceled on April 6, 2016, leaving a balance of $335.54. The equipment was not returned and additional charges were added on May 5, 2016, making your final balance $866.26. Your account was sent to collectionsYou returned the equipment on December 13, 2017, which reduced your balance back to $ In our email correspondence on January 19, 2018, you said you believed the balance on your account was due to equipment that was not returned, and you indicated that you had recently returned that equipment. In my email to you on January 22, 2018, I advised you that the balance of $was the result of unpaid charges for serviceOnce the balance is paid, it will take up to eight weeks to be removed from your credit report. If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, Kimber S*** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday thru Friday 9:00am - 6:00pm (720) 514- cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO *** ***
Initial Business Response /* (1000, 5, 2015/06/25) */
June 23,
*** *** ***
*** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On June 18, 2015, we received your complaint, dated June 17, 2015, filed with the RevDex.com
You stated that your DISH Network account was disconnected instead of being placed on DISH Pause as you requestedYou were required to return the leased equipment and you were recently informed that an outstanding balance was sent to collectionsYou requested that the balance be removed from collections so you can pay DISH Network directly
When we spoke today, I explained why we were unable to place your account on DISH PauseI also explained that the collection balance was created as a result of issues related to the return of the leased equipmentI confirmed that the equipment charges have since been removed, resolving the balance on your accountI requested that the charge be removed from the collections process and the debt be deleted from the credit bureausYou accepted this resolution
We strive to provide excellent service and regret that your experience was unfavorableWe thank you for your business and we are disappointed to lose you as a member of the DISH Network familyWe would appreciate the opportunity to serve your programming needs in the future
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 2:pm to11:pm MDT, MON-FRI
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Initial Business Response /* (1000, 10, 2015/06/29) */
June 22,
*** *** ***
*** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On June 22, 2015, we received your complaint, dated June 19, 2015, filed with the
Revdex.com
You requested written documentation that you do not need to return the leased equipment associated with your account
Our records indicate that you were advised on June 16, 2015, that your leased receivers have become obsolete and do not need to be returnedYou requested this in writing, but our phone agents are not able to provide written responsesAs such, the agent requested that you contact us via email to request the documentation that you requestedWe received no email request
The receivers associated with your DISH Network account, RXXXXXXXXXX and RXXXXXXXXXX, have become obsolete and do not need to be returned
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 6:am - 2:pm (MDT), Mon-Fri
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
December 1, *** *** ***
* *** ***
*** ** *** Re: Revdex.com Complaint # ***
*** Dear *** ***: On December 1, 2016, we received your complaint, dated November 30, 2016, filed with the Revdex.com You stated that due to recent financial hardship, you have moved and you can no longer use your DISH Network service at your new residenceYou requested that your account be disconnected and your early termination fee be waived When we spoke today, I offered to make an exception and waive your early terminationYou accepted this resolution and I disconnected your account It has been a privilege to have you as a customer, and we would very much appreciate the opportunity to serve you again in the future should your situation change. If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI *** *** cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO *** ***
Initial Business Response /* (1000, 14, 2015/08/27) */
August 24,
*** *** ***
*** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXX
Dear Ms***:
On August 17, 2015, we received your complaint, dated August 14, 2015, filed with the RevDex.com
You expressed concern with your attempts to establish new DISH Network serviceYou were told that some of your information was connected to an account with a remaining balance and the agents would not provide you with any more informationYou requested an apology
DISH Network monitors all sales for suspicious and potentially fraudulent sales activityOur system detected that the information you provided matched the attributes listed on an existing DISH Network accountAs a result, we were unable to proceed with the order
When I spoke with you by telephone today, I informed you that I was unable to duplicate the error and I apologized for the inconvenienceI offered to establish an account for youYou declined my offer
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday through Friday 7:am to 3:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (3000, 16, 2015/09/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did receive a call from coporate and was told that she did not no where they were getting that information fromYes she did offer me service buthat that did not remove that information from my file I no know who is conected to me they will not tell me who it is.but is stillon my file as of Aug.31,I have not received any bills from dish nor pass due notice because I dont have a balanceAlso I asked to have that removed from my file and a apology as of yesterday aug 31,it was still there
Final Business Response /* (4000, 20, 2015/09/11) */
September 9,
*** *** ***
*** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXX
Dear Ms***:
On September 2, 2015, we received your complaint, dated September 1, 2015, filed with the Revdex.com
In your original complaint, you expressed concern that when you attempted to establish new DISH Network service, you were denied because some of your information was connected to an account with a remaining balanceAlthough I was unable to locate an account with a balance at the time, when you called again you were provided the same information and requested that it be removed from that account
Further research reveals that you had two previous accounts with DISH Network: XXXXXXXXXXXXXXXX was established in and account XXXXXXXXXXXXXXXX was established in
I forwarded this for research so we can determine if it is one of these accounts that has a balance dueI will notify you with further instructions once I receive them
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday through Friday 7:am to 3:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***