Initial Business Response /* (1000, 4, 2015/05/11) */
May 4,
Ms*** ***
*** *** *** ***
***, *** ***
Re: Revdex.com Complaint # ***
***-***
Dear Ms***:
On April 27, 2015, we received your complaint, dated April 24, 2015, filed with the
Revdex.com
You expressed concern with the early termination fee that was applied to your DISH Network accountYou maintain that you were not told about the term commitment for the equipment upgradeYou also said that the box return fee was not disclosed
Your service was initially activated through our Digital Home Advantage (DHA) promotion on August 16, 2013, with a 24-month commitmentThe maximum early termination fee for this promotion is $480.00, which is prorated at $for each month remaining in the term commitmentOn April 4, 2014, you were enrolled in a second 24-month commitment when your equipment was upgraded through our DISH'n It Up (DIU) promotionThe maximum early termination fee for this promotion is $240.00, which is prorated at $for each remaining month
Your service was disconnected on April 22, You had six months remaining in your DHA promotion and months remaining in your DIU promotionAs the amount of the early termination fee was the same for both promotions, the fee was applied for the most recent promotion that was added to your account
A $box return fee applies for each receiver on your accountAs a courtesy, one of the two $fees was waived on your accountI regret if these fees were not disclosed
When I spoke with you by phone on May 1, 2015, I advised you that I waived the early termination fee and box return feeI also submitted a refund of $to your credit card accountPlease allow three to five business days for the refund to process
If there are further questions or concerns about this issue, please feel free to contact me at (***) ***-***
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday-Friday, 6:am - 3:pm MDT
(***) ***-***
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO
*** ***
Initial Consumer Rebuttal /* (2000, 6, 2015/05/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept that they have refunded all over-charges to me,as requestedI'm satisfied with the resolution
Dear Ms***: On February 1, 2016, we received your complaint, dated January 29, 2016, filed with the Revdex.comYou expressed concern with mail you are receiving from DISH Network and you requested that we remove your information from our mailing listWhen we spoke, I informed
you that I added your and your husband’s information to our internal Do Not Contact listPlease allow up to eight weeks for processingI advised you that you may contact me if you receive mail from another company regarding DISH Network service, to assist in its removalIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, *** *** Dispute Resolution Speci***st Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT ###-###-####
December 15,
*** *** ***
*** ** *** ***
*** ** ***
*** *** *** * ***
***
Dear Ms***:
On December 14, 2015, we received your complaint, dated December 10, 2015, filed with the Revdex.com
You indicated
that we continue to bill you, even though you filed for bankruptcy, and we disconnected your serviceYou stated that you provided us with the paperwork
A review of this account reveals that we received the bankruptcy paperwork, but as the bankruptcy has not been discharged yet, the balance has not been cleared
When I spoke with you by telephone today, I explained that our system only recognizes that you have carried a past-due balance for more than days and because of that, it automatically interrupted the serviceAlthough the amount that you filed for bankruptcy (which you stated was for charges prior to October 24, 2015) will remain as a past-due balance, payments made towards your current service are requiredSince you are aware that your monthly service charges are $plus tax, monthly payments should have been made to avoid the service interruption
You informed me that you provided us with paperwork for a "Stay"We have no record of receiving any further documentation past August 23, I contacted the bankruptcy department and they cleared the balance of $
If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday through Friday 7:am to 3:pm MDT
###-###-####
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
January 29, Mr*** *** *** ** *** ***
***, ** *** Re: Revdex.com Complaint # *** *** Dear Mr***: On January 22, 2016, we received your complaint, dated January 19, 2016, filed with the Revdex.comI unsuccessfully attempted to contact you at ###-###-#### on January 25, and 28, 2016, and I left three messagesI also received your messagesYou indicated that you have experienced many technical issues, including receiver replacements, and the issues have not been resolvedBecause of this you requested to be released from the 24-month agreementA review of your account reveals many technical issues reported with several technician visitsI agreed to honor your request and release you from the 24-month agreementPlease contact me with a disconnection dateAlternatively, you have the option to choose to continue with your service without a commitmentIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT ###-###-#### cc: Denver / Boulder Revdex.com *** *** *** *** ** *** *** *** Tell us why here
Dear Ms***: On January 15, 2016, we received your complaint, dated January 14, 2016, filed with the Revdex.comYou said that a DISH Network technician damaged a wall in your home and you expressed concern about the level of customer service you receivedI attempted to reach
you at ###-###-#### on January 20, and 22, 2016, and I left three voicemailsAs I advised you in my last message, Ms*** with our Corporate Field Resolutions Team has been attempting to contact you to discuss your damage claim. She has also been in contact with our local field office to schedule an assessment, but both she and the local office have been unsuccessful reaching you. Please contact Ms*** or the field office to address your damage claimWhile we sincerely regret any inconvenience, we are unable to provide compensation or repairs until an assessment has been completed and your damage claim has been processedIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri ###-###-####
November 29, Ms*** *** *** *** *** ***, TX *** Re: Revdex.com Complaint #
8255909597463428- Dear Ms***: On November 29, 2016, we received your complaint, dated November 28, 2016, filed with the Revdex.com You indicated that when you moved, your satellite dish was installed on the roof after you requested that it not beYou now ask that it be reinstalled in the yard at no costYou would also like a time-without-service credit When I spoke with you by telephone today, I agreed to schedule a free installation for Saturday, December 3, 2016, between the hours of 12:pm and 5:pm I apologized for the inconvenience and I applied one month of service credit ($90.37) to your account If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT *** *** cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
December 12, Dr*** *** *** ** *** ***
*** ** *** Re: Revdex.com Complaint # ***
*** Dear Dr***: On December 4, 2017, we received your complaint, dated December 4, 2017, filed with the Revdex.com You expressed concern with being charged for service before your service was moved to your new location, and you requested to have all fees waived until your new service is installed My attempts to contact you by phone at *** *** *** *** *** on December 7, and 12, 2017, were unsuccessful, but I left you three messages A review of your account reveals that it was on DISH Pause at the time you scheduled the moveHowever, accounts must be active in order to schedule a moveYou spoke with a DISH Network agent on December 10, 2017, and he agreed to waive all charges to your account until the date your new service is installedI will also ensure that your billing is corrected after your installation date of December 27, 2017, and I will contact you to provide an update If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, Gabriel R*** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 9:00AM to 5:30PM MST Monday - Friday *** *** cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO *** ***
Initial Business Response /* (1000, 6, 2015/10/13) */
October 9,
Ms*** ***
*** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On October 2, 2015, we received your complaint, dated October 1, 2015, filed with
the Revdex.com
You expressed concern with the date of your scheduled technician visit
I attempted to reach you at (XXX) XXX-XXXX on October 6, and 9, There was to option to leave a voice message
Our records show that the technician visit was completed on October 8,
As a courtesy, a one-time credit of $was applied to your accountThis credit covers the balance due for the service period through October 23, In addition, the HBO, Starz and Cinemax channels were added free for three months
We regret any inconvenience you may have experiencedWe appreciate your feedback and your concerns will be addressed internally with the appropriate personnel
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday - Friday, 6:am to 2:pm MST
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (2000, 8, 2015/10/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2015/06/15) */
June 12,
*** *** ***
*** *** ***
*** *** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On June 8, 2015, we received your correspondence, dated June 5, 2015, filed
with the Revdex.com
You maintain that you were supposed to receive a free iPad and you said that you did not receive promotional pricingYou disputed the early termination fee
I attempted to reach you at (XXX) XXX-XXXX on June 8, and 12, I left three voice messages
A review of your account reveals that you participated in the Digital Home Advantage (DHA) promotion with a 24-month commitmentYou also accepted the $monthly promotional credits for months and waived the iPad offerI have enclosed a copy of your signed DHA agreement for your review
You previously subscribed to the Smart Pack, Outdoor Sports, HBO, the Protection Plan and a *** receiver fee with DVR serviceThe monthly billing rate before tax was $
Because you agreed to the 24-month commitment, we provided you with a $programming discount for months, HBO, Showtime, Cinemax, Starz, and the Blockbuster @Home channels free for three monthsIn addition, you received the Protection Plan free for four monthsWhen the free service and discounts ended the regular price was applied
Please note that in February 2014, DISH Network experienced our annual $price increase for the America's Top packageAs a result, a $price protection credit was applied to your account for five months to honor the first-year pricing for the America's Top packageOur records show that you downgraded this package on May 4, 2015, through your online account
I also enclosed copies of your billing statements from July to October and June for your reviewThese statements show the monthly credits that were applied
Since your service was disconnected prior to the promotional fulfillment date, a $early termination fee was applied to your accountIn addition, a $return shipping fee was applied for the return of the leased equipment
In the interest of resolving this matter, I removed the balance of $from your account, which included the early termination, shipping and programming fees
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday - Friday, 6:am to 2:pm MST
(XXX) XXX-XXXX
Enclosures (2)
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
March 24, Ms*** *** *** *** *** *** ** *** Re: Revdex.com Complaint # *** ***-*** Dear Ms***: On March 22, 2016, we received your complaint, dated March 18, 2016, filed with the Revdex.com You indicated that you were dissatisfied with the customer service you received During our call on March 15, 2016, I informed you that a review of the sales call revealed that you only mentioned certain channels and that they were included in the package that you activated your account with (America’s Top 200) I apologize that you were dissatisfied with the customer serviceIt was not my intent to add to your frustration If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT *** *** cc: Denver / Boulder Revdex.com *** ** *** *** *** *** *** ** *** *** ***
December 5, Ms*** *** *** *** *** ***
*** ** *** Re: Revdex.com Complaint # ***
*** Dear Ms***: On November 22, 2017, we received your complaint, dated December 8, 2017, filed with the Revdex.com You indicated that you received *** internet service during the time that your dishNET Wireline internet was activeHowever, you discovered that the dishNET service was not connected until November 20, You requested a refund for ten months of service When I spoke with you by telephone today, I advised you that since you have already been provided a refund of $223.97, I honored your request and I submitted a refund for the remaining $ I apologize on behalf of DISH Network for your experience If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, Gerri S*** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT (720) 514- cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO *** ***
I filled he complaint because I had horrible service since I got dish network in 2014, month of 11-12-and several other code then your customer service is rude when you call about boxes going out say I need to pay for the box replacement when I paid the for the service to my house not once but twice my boxes when out and now they are starting the same thing again the final straw was when I asked you customers service to do the nine dollar for day and the couldn't even do that right! You think I should pay for bad service all the time and just accept it month of bad customer service after I sent m my mom father in law uncle aunt friend to dish and only got one refer cause my mom remember never complained I didn't get the dollar off ! month of light wind blow taking my service out when you man who work for you told me the installed it wrong then he thought he fixed it and it was out againI have the money to pay it the idea I have to keep paying for bad service and get nothing fixed and bad customer service when I complain! Like I said I will tell everyone how horrible you treat you customer after they send you several client and my family who is with you also will be filling complaint because the only when with you cause I refer them other wish the would go with dirctv or charter! So I know they will want out of their contract because they won't want to have to deal with bad service either especially after I tell them how I was treat by your reps! Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***
Initial Business Response /* (1000, 5, 2015/10/02) */
September 28,
*** *** ** ***
** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On September 25, 2015, we received your complaint, dated September 24, 2015,
filed with the Revdex.com
You said that when you closed your account you received a bill, but when you called about it you were told to disregard itHowever, you said that your credit card was debited and you are requesting a refund
A review of your account reveals that a refund of $was applied to your credit card account on September 4,
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
March 24, Mr*** *** *** *** *** *** ** *** Re: Revdex.com Complaint # ***
***-*** Dear Mr***: On March 22, 2016, we received your complaint, dated March 21, 2016, filed with the Revdex.com You disputed the early termination fee applied to your DISH Network account When I spoke with MrsCulver, I advised her that your early termination fee was waived on March 21, If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri *** *** cc: Denver / Boulder Revdex.com *** ** *** *** *** *** *** ** *** *** ***
Complaint: ***
I am rejecting this response because:
Sincerely,
*** *** Well, that is a sum of my service- Over charge peopleYOUR Tech set up a single receiver when we had a DUAL receiver feet awayto over charge us. This is why your Revdex.com rating is so bad! You rip off your customers.No I will not accept your PREVIOUS Credits as a Blessing for the current audio issues NOT CAUSED BY trees but by your new satellite & equipment PER YOUR # techs sent to fit it - of which they left me with a Black TV! I have a damaged speaker do to YOUR AUDIO issues many thousands of PPL are having- your Damage control is again to DENY DENY DENY the issue exists! I will pay your Bill- & I will set up cutting the cord asap, I just wanted someone to take responsibility without switching the blame- of course you do the latter. When have I NEVER paid my BILL? Never, so I did my part when will you do yours? I want my dual 222K receivers back until I get alternate service & with the amount of time I have wasted might be Christmas before I get around to it! If I do not receive my receivers your Tech took out, then I will refile another complaint! Life is bigger than Dish--- (you employ people to wear out problem clients with issues do to your service, well I have no such pawn in my employ) Your payment will be by end of day, but your rating will cont to fall, as I am not just of few but many! I have had several heart-attacks & strokes do to stress & working hrs a week as a master Electrician & you will not cause my heart to take another Hit do to Undue stress when I pay my Bill! Thanks YOU
Initial Business Response /* (1000, 5, 2015/05/22) */
May 21,
*** *** ***
*** ** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On May 14, 2015, we received your correspondence, dated May 13, 2015, filed
with the Revdex.com
You stated that DISH Network collected a $payment from your bank account without your authorizationYou requested a refund for the charge and the non-sufficient funds fees that you incurred
When we spoke today, we reviewed your accountYou indicated that your account was to be disconnected in AprilI was unable to locate any payments automatically generated by DISH NetworkAs a courtesy, I agreed to waive your early termination fee, disconnect your account and resolve the remaining account balanceYou accepted this resolution
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 2:pm to11:pm MDT, MON-FRI
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Initial Business Response /* (1000, 10, 2015/10/08) */
October 3,
*** *** ***
*** *** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On October 2, 2015, we received your correspondence, dated October 1, 2015, filed
with the Revdex.com
You expressed concern with the length of your service and you requested a refund of $for a technician visitYou also disputed the early termination fee
When we spoke on October 2, 2015, I advised you that your account was established with the Digital Home Advantage promotion with a 24-month commitment on February 26, On this same date, we sent a sales confirmation email detailing the terms of the DHA promotion and billing to ***@ATT.NETWe also sent a copy of your signed agreement to this same email addressI have enclosed a second copy of your signed DHA agreement for your records
We have no record that you were charged a $technician visit fee or that a payment was collected for this amountWe are unable to provide a refund
Because your service was disconnected prior to the promotional fulfillment date, you were billed $for the early termination feeYou disagreed with my explanation and terminated our call
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday - Friday, 6:am to 2:pm MST
(XXX) XXX-XXXX
Enclosure
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (3000, 12, 2015/10/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I first started with dish at *** *** *** *** in *** *** *** in the year to to may of I got the house on XXXX XX Street in the month of 08/14/and had dish in the month November
I called in because income had changed wanted bill lowered, that is when they changed and put me in a new contractWhen I had asked for the lowest service I could getBill was changed to $which now I find out was a promotional rateI did not sign that agreementI just asked for a cheaper rate
Final Business Response /* (4000, 14, 2015/10/21) */
October 20,
*** *** ***
*** *** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On October 20, 2015, we received your rebuttal, dated October 19, 2015, filed with the Revdex.com
You said that you had a previous account and a commitment was added to your current account when you downgraded your programming packageYou disputed the early termination fee
Our records show you had a previous account (XXXXXXXXXXXXXXXX) at a different locationThe account was disconnected on October 8,
When we spoke on October 19, 2015, I informed you that you established a new account at your current residence under the Digital Home Advantage (DHA) promotion with a 24-month commitmentThis agreement started on February 26, 2014, and the promotion fulfillment date is February 26,
I also advised you that DISH Network does not require our customers to establish a new agreement when the service package is downgradedI have enclosed a second copy of your signed DHA agreement which also shows the February 26, 2014, promotional start dateI regret any confusion
Per your request, the service was downgraded to the Welcome Package on December 30, Your account was disconnected due to nonpayment on September 21, Since your agreement was not fulfilled, you were billed $for the early termination fee
In the interest of coming to a resolution, I reduced the early termination fee to $We ask that the balance of $be paidThis balance is for the early termination fee and service renderedWhen the balance is paid in full I will remove the information from your credit report
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday - Friday, 6:am to 2:pm MST
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
April 13, Ms*** *** *** *** *** *** ** *** Re: Revdex.com Complaint # *** ***-***
Dear Ms***: On April 7, 2016, we received your complaint, dated April 6, 2016, filed with the Revdex.com You disputed the Pay-Per-View (PPV) charge applied to your DISH Network account. You requested the fee be waived as you indicated it was due to an equipment error I attempted to reach you at *** *** on April 11, and 13, 2016, and I left three voicemails In my last message I advised you that if a PPV is ordered, but the purchase cannot be transferred to our billing system at that time, the receiver is designed to log that order so that it may be retrieved later. Our records indicate that the PPV to which you referred was ordered through your remote As a courtesy, I waived your balance, but I also advised you that PPV charges are usually non-refundable If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri *** ***
Initial Business Response /* (1000, 4, 2015/05/11) */
May 4,
Ms*** ***
*** *** *** ***
***, *** ***
Re: Revdex.com Complaint # ***
***-***
Dear Ms***:
On April 27, 2015, we received your complaint, dated April 24, 2015, filed with the
Revdex.com
You expressed concern with the early termination fee that was applied to your DISH Network accountYou maintain that you were not told about the term commitment for the equipment upgradeYou also said that the box return fee was not disclosed
Your service was initially activated through our Digital Home Advantage (DHA) promotion on August 16, 2013, with a 24-month commitmentThe maximum early termination fee for this promotion is $480.00, which is prorated at $for each month remaining in the term commitmentOn April 4, 2014, you were enrolled in a second 24-month commitment when your equipment was upgraded through our DISH'n It Up (DIU) promotionThe maximum early termination fee for this promotion is $240.00, which is prorated at $for each remaining month
Your service was disconnected on April 22, You had six months remaining in your DHA promotion and months remaining in your DIU promotionAs the amount of the early termination fee was the same for both promotions, the fee was applied for the most recent promotion that was added to your account
A $box return fee applies for each receiver on your accountAs a courtesy, one of the two $fees was waived on your accountI regret if these fees were not disclosed
When I spoke with you by phone on May 1, 2015, I advised you that I waived the early termination fee and box return feeI also submitted a refund of $to your credit card accountPlease allow three to five business days for the refund to process
If there are further questions or concerns about this issue, please feel free to contact me at (***) ***-***
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday-Friday, 6:am - 3:pm MDT
(***) ***-***
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO
*** ***
Initial Consumer Rebuttal /* (2000, 6, 2015/05/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept that they have refunded all over-charges to me,as requestedI'm satisfied with the resolution
Dear Ms***: On February 1, 2016, we received your complaint, dated January 29, 2016, filed with the Revdex.comYou expressed concern with mail you are receiving from DISH Network and you requested that we remove your information from our mailing listWhen we spoke, I informed
you that I added your and your husband’s information to our internal Do Not Contact listPlease allow up to eight weeks for processingI advised you that you may contact me if you receive mail from another company regarding DISH Network service, to assist in its removalIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, *** *** Dispute Resolution Speci***st Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT ###-###-####
December 15,
*** *** ***
*** ** *** ***
*** ** ***
*** *** *** * ***
***
Dear Ms***:
On December 14, 2015, we received your complaint, dated December 10, 2015, filed with the Revdex.com
You indicated
that we continue to bill you, even though you filed for bankruptcy, and we disconnected your serviceYou stated that you provided us with the paperwork
A review of this account reveals that we received the bankruptcy paperwork, but as the bankruptcy has not been discharged yet, the balance has not been cleared
When I spoke with you by telephone today, I explained that our system only recognizes that you have carried a past-due balance for more than days and because of that, it automatically interrupted the serviceAlthough the amount that you filed for bankruptcy (which you stated was for charges prior to October 24, 2015) will remain as a past-due balance, payments made towards your current service are requiredSince you are aware that your monthly service charges are $plus tax, monthly payments should have been made to avoid the service interruption
You informed me that you provided us with paperwork for a "Stay"We have no record of receiving any further documentation past August 23, I contacted the bankruptcy department and they cleared the balance of $
If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday through Friday 7:am to 3:pm MDT
###-###-####
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
January 29, Mr*** *** *** ** *** ***
***, ** *** Re: Revdex.com Complaint # *** *** Dear Mr***: On January 22, 2016, we received your complaint, dated January 19, 2016, filed with the Revdex.comI unsuccessfully attempted to contact you at ###-###-#### on January 25, and 28, 2016, and I left three messagesI also received your messagesYou indicated that you have experienced many technical issues, including receiver replacements, and the issues have not been resolvedBecause of this you requested to be released from the 24-month agreementA review of your account reveals many technical issues reported with several technician visitsI agreed to honor your request and release you from the 24-month agreementPlease contact me with a disconnection dateAlternatively, you have the option to choose to continue with your service without a commitmentIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT ###-###-#### cc: Denver / Boulder Revdex.com *** *** *** *** ** *** *** *** Tell us why here
Dear Ms***: On January 15, 2016, we received your complaint, dated January 14, 2016, filed with the Revdex.comYou said that a DISH Network technician damaged a wall in your home and you expressed concern about the level of customer service you receivedI attempted to reach
you at ###-###-#### on January 20, and 22, 2016, and I left three voicemailsAs I advised you in my last message, Ms*** with our Corporate Field Resolutions Team has been attempting to contact you to discuss your damage claim. She has also been in contact with our local field office to schedule an assessment, but both she and the local office have been unsuccessful reaching you. Please contact Ms*** or the field office to address your damage claimWhile we sincerely regret any inconvenience, we are unable to provide compensation or repairs until an assessment has been completed and your damage claim has been processedIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri ###-###-####
November 29, Ms*** *** *** *** *** ***, TX *** Re: Revdex.com Complaint #
8255909597463428- Dear Ms***: On November 29, 2016, we received your complaint, dated November 28, 2016, filed with the Revdex.com You indicated that when you moved, your satellite dish was installed on the roof after you requested that it not beYou now ask that it be reinstalled in the yard at no costYou would also like a time-without-service credit When I spoke with you by telephone today, I agreed to schedule a free installation for Saturday, December 3, 2016, between the hours of 12:pm and 5:pm I apologized for the inconvenience and I applied one month of service credit ($90.37) to your account If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT *** *** cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
December 12, Dr*** *** *** ** *** ***
*** ** *** Re: Revdex.com Complaint # ***
*** Dear Dr***: On December 4, 2017, we received your complaint, dated December 4, 2017, filed with the Revdex.com You expressed concern with being charged for service before your service was moved to your new location, and you requested to have all fees waived until your new service is installed My attempts to contact you by phone at *** *** *** *** *** on December 7, and 12, 2017, were unsuccessful, but I left you three messages A review of your account reveals that it was on DISH Pause at the time you scheduled the moveHowever, accounts must be active in order to schedule a moveYou spoke with a DISH Network agent on December 10, 2017, and he agreed to waive all charges to your account until the date your new service is installedI will also ensure that your billing is corrected after your installation date of December 27, 2017, and I will contact you to provide an update If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, Gabriel R*** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 9:00AM to 5:30PM MST Monday - Friday *** *** cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO *** ***
Initial Business Response /* (1000, 6, 2015/10/13) */
October 9,
Ms*** ***
*** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On October 2, 2015, we received your complaint, dated October 1, 2015, filed with
the Revdex.com
You expressed concern with the date of your scheduled technician visit
I attempted to reach you at (XXX) XXX-XXXX on October 6, and 9, There was to option to leave a voice message
Our records show that the technician visit was completed on October 8,
As a courtesy, a one-time credit of $was applied to your accountThis credit covers the balance due for the service period through October 23, In addition, the HBO, Starz and Cinemax channels were added free for three months
We regret any inconvenience you may have experiencedWe appreciate your feedback and your concerns will be addressed internally with the appropriate personnel
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday - Friday, 6:am to 2:pm MST
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (2000, 8, 2015/10/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2015/06/15) */
June 12,
*** *** ***
*** *** ***
*** *** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On June 8, 2015, we received your correspondence, dated June 5, 2015, filed
with the Revdex.com
You maintain that you were supposed to receive a free iPad and you said that you did not receive promotional pricingYou disputed the early termination fee
I attempted to reach you at (XXX) XXX-XXXX on June 8, and 12, I left three voice messages
A review of your account reveals that you participated in the Digital Home Advantage (DHA) promotion with a 24-month commitmentYou also accepted the $monthly promotional credits for months and waived the iPad offerI have enclosed a copy of your signed DHA agreement for your review
You previously subscribed to the Smart Pack, Outdoor Sports, HBO, the Protection Plan and a *** receiver fee with DVR serviceThe monthly billing rate before tax was $
Because you agreed to the 24-month commitment, we provided you with a $programming discount for months, HBO, Showtime, Cinemax, Starz, and the Blockbuster @Home channels free for three monthsIn addition, you received the Protection Plan free for four monthsWhen the free service and discounts ended the regular price was applied
Please note that in February 2014, DISH Network experienced our annual $price increase for the America's Top packageAs a result, a $price protection credit was applied to your account for five months to honor the first-year pricing for the America's Top packageOur records show that you downgraded this package on May 4, 2015, through your online account
I also enclosed copies of your billing statements from July to October and June for your reviewThese statements show the monthly credits that were applied
Since your service was disconnected prior to the promotional fulfillment date, a $early termination fee was applied to your accountIn addition, a $return shipping fee was applied for the return of the leased equipment
In the interest of resolving this matter, I removed the balance of $from your account, which included the early termination, shipping and programming fees
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday - Friday, 6:am to 2:pm MST
(XXX) XXX-XXXX
Enclosures (2)
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
March 24, Ms*** *** *** *** *** *** ** *** Re: Revdex.com Complaint # *** ***-*** Dear Ms***: On March 22, 2016, we received your complaint, dated March 18, 2016, filed with the Revdex.com You indicated that you were dissatisfied with the customer service you received During our call on March 15, 2016, I informed you that a review of the sales call revealed that you only mentioned certain channels and that they were included in the package that you activated your account with (America’s Top 200) I apologize that you were dissatisfied with the customer serviceIt was not my intent to add to your frustration If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT *** *** cc: Denver / Boulder Revdex.com *** ** *** *** *** *** *** ** *** *** ***
December 5, Ms*** *** *** *** *** ***
*** ** *** Re: Revdex.com Complaint # ***
*** Dear Ms***: On November 22, 2017, we received your complaint, dated December 8, 2017, filed with the Revdex.com You indicated that you received *** internet service during the time that your dishNET Wireline internet was activeHowever, you discovered that the dishNET service was not connected until November 20, You requested a refund for ten months of service When I spoke with you by telephone today, I advised you that since you have already been provided a refund of $223.97, I honored your request and I submitted a refund for the remaining $ I apologize on behalf of DISH Network for your experience If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, Gerri S*** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT (720) 514- cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO *** ***
I filled he complaint because I had horrible service since I got dish network in 2014, month of 11-12-and several other code then your customer service is rude when you call about boxes going out say I need to pay for the box replacement when I paid the for the service to my house not once but twice my boxes when out and now they are starting the same thing again the final straw was when I asked you customers service to do the nine dollar for day and the couldn't even do that right! You think I should pay for bad service all the time and just accept it month of bad customer service after I sent m my mom father in law uncle aunt friend to dish and only got one refer cause my mom remember never complained I didn't get the dollar off ! month of light wind blow taking my service out when you man who work for you told me the installed it wrong then he thought he fixed it and it was out againI have the money to pay it the idea I have to keep paying for bad service and get nothing fixed and bad customer service when I complain! Like I said I will tell everyone how horrible you treat you customer after they send you several client and my family who is with you also will be filling complaint because the only when with you cause I refer them other wish the would go with dirctv or charter! So I know they will want out of their contract because they won't want to have to deal with bad service either especially after I tell them how I was treat by your reps! Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***
Initial Business Response /* (1000, 5, 2015/10/02) */
September 28,
*** *** ** ***
** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On September 25, 2015, we received your complaint, dated September 24, 2015,
filed with the Revdex.com
You said that when you closed your account you received a bill, but when you called about it you were told to disregard itHowever, you said that your credit card was debited and you are requesting a refund
A review of your account reveals that a refund of $was applied to your credit card account on September 4,
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
March 24, Mr*** *** *** *** *** *** ** *** Re: Revdex.com Complaint # ***
***-*** Dear Mr***: On March 22, 2016, we received your complaint, dated March 21, 2016, filed with the Revdex.com You disputed the early termination fee applied to your DISH Network account When I spoke with MrsCulver, I advised her that your early termination fee was waived on March 21, If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri *** *** cc: Denver / Boulder Revdex.com *** ** *** *** *** *** *** ** *** *** ***
Complaint: ***
I am rejecting this response because:
Sincerely,
*** *** Well, that is a sum of my service- Over charge peopleYOUR Tech set up a single receiver when we had a DUAL receiver feet awayto over charge us. This is why your Revdex.com rating is so bad! You rip off your customers.No I will not accept your PREVIOUS Credits as a Blessing for the current audio issues NOT CAUSED BY trees but by your new satellite & equipment PER YOUR # techs sent to fit it - of which they left me with a Black TV! I have a damaged speaker do to YOUR AUDIO issues many thousands of PPL are having- your Damage control is again to DENY DENY DENY the issue exists! I will pay your Bill- & I will set up cutting the cord asap, I just wanted someone to take responsibility without switching the blame- of course you do the latter. When have I NEVER paid my BILL? Never, so I did my part when will you do yours? I want my dual 222K receivers back until I get alternate service & with the amount of time I have wasted might be Christmas before I get around to it! If I do not receive my receivers your Tech took out, then I will refile another complaint! Life is bigger than Dish--- (you employ people to wear out problem clients with issues do to your service, well I have no such pawn in my employ) Your payment will be by end of day, but your rating will cont to fall, as I am not just of few but many! I have had several heart-attacks & strokes do to stress & working hrs a week as a master Electrician & you will not cause my heart to take another Hit do to Undue stress when I pay my Bill! Thanks YOU
Initial Business Response /* (1000, 5, 2015/05/22) */
May 21,
*** *** ***
*** ** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On May 14, 2015, we received your correspondence, dated May 13, 2015, filed
with the Revdex.com
You stated that DISH Network collected a $payment from your bank account without your authorizationYou requested a refund for the charge and the non-sufficient funds fees that you incurred
When we spoke today, we reviewed your accountYou indicated that your account was to be disconnected in AprilI was unable to locate any payments automatically generated by DISH NetworkAs a courtesy, I agreed to waive your early termination fee, disconnect your account and resolve the remaining account balanceYou accepted this resolution
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 2:pm to11:pm MDT, MON-FRI
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Initial Business Response /* (1000, 10, 2015/10/08) */
October 3,
*** *** ***
*** *** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On October 2, 2015, we received your correspondence, dated October 1, 2015, filed
with the Revdex.com
You expressed concern with the length of your service and you requested a refund of $for a technician visitYou also disputed the early termination fee
When we spoke on October 2, 2015, I advised you that your account was established with the Digital Home Advantage promotion with a 24-month commitment on February 26, On this same date, we sent a sales confirmation email detailing the terms of the DHA promotion and billing to ***@ATT.NETWe also sent a copy of your signed agreement to this same email addressI have enclosed a second copy of your signed DHA agreement for your records
We have no record that you were charged a $technician visit fee or that a payment was collected for this amountWe are unable to provide a refund
Because your service was disconnected prior to the promotional fulfillment date, you were billed $for the early termination feeYou disagreed with my explanation and terminated our call
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday - Friday, 6:am to 2:pm MST
(XXX) XXX-XXXX
Enclosure
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (3000, 12, 2015/10/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I first started with dish at *** *** *** *** in *** *** *** in the year to to may of I got the house on XXXX XX Street in the month of 08/14/and had dish in the month November
I called in because income had changed wanted bill lowered, that is when they changed and put me in a new contractWhen I had asked for the lowest service I could getBill was changed to $which now I find out was a promotional rateI did not sign that agreementI just asked for a cheaper rate
Final Business Response /* (4000, 14, 2015/10/21) */
October 20,
*** *** ***
*** *** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On October 20, 2015, we received your rebuttal, dated October 19, 2015, filed with the Revdex.com
You said that you had a previous account and a commitment was added to your current account when you downgraded your programming packageYou disputed the early termination fee
Our records show you had a previous account (XXXXXXXXXXXXXXXX) at a different locationThe account was disconnected on October 8,
When we spoke on October 19, 2015, I informed you that you established a new account at your current residence under the Digital Home Advantage (DHA) promotion with a 24-month commitmentThis agreement started on February 26, 2014, and the promotion fulfillment date is February 26,
I also advised you that DISH Network does not require our customers to establish a new agreement when the service package is downgradedI have enclosed a second copy of your signed DHA agreement which also shows the February 26, 2014, promotional start dateI regret any confusion
Per your request, the service was downgraded to the Welcome Package on December 30, Your account was disconnected due to nonpayment on September 21, Since your agreement was not fulfilled, you were billed $for the early termination fee
In the interest of coming to a resolution, I reduced the early termination fee to $We ask that the balance of $be paidThis balance is for the early termination fee and service renderedWhen the balance is paid in full I will remove the information from your credit report
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday - Friday, 6:am to 2:pm MST
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
April 13, Ms*** *** *** *** *** *** ** *** Re: Revdex.com Complaint # *** ***-***
Dear Ms***: On April 7, 2016, we received your complaint, dated April 6, 2016, filed with the Revdex.com You disputed the Pay-Per-View (PPV) charge applied to your DISH Network account. You requested the fee be waived as you indicated it was due to an equipment error I attempted to reach you at *** *** on April 11, and 13, 2016, and I left three voicemails In my last message I advised you that if a PPV is ordered, but the purchase cannot be transferred to our billing system at that time, the receiver is designed to log that order so that it may be retrieved later. Our records indicate that the PPV to which you referred was ordered through your remote As a courtesy, I waived your balance, but I also advised you that PPV charges are usually non-refundable If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri *** ***