Initial Business Response /* (1000, 4, 2015/11/25) */
November 20,
*** *** ***
*** *** *** Dr
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On November 18, 2015, we received your correspondence, dated
November 17, 2015, filed with the Revdex.com
You stated that you recently purchased DISH Network serviceYou were displeased with your programming options and disconnected four days after the service was installedYou were not informed that you were signing a contract when you signed a tablet at the completion of your installationAdditionally, you expected to have the option to disconnect without penalty within the first days of purchaseYou were charged an early termination fee and you requested a refund
When we spoke today, I advised you that the contract is emailed prior to the service installation to allow you the opportunity to review the termsYou indicated that you did not receive the email, and the package change you required would increase your monthly costI agreed to waive your early termination fee as a courtesy, and issue a refund for your early termination feeYou accepted this resolution
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 2:pm to11:pm MDT, MON-FRI
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (2000, 6, 2015/11/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the complaint because they are willing to issue me the refund, the representative of dish that I spoke to apologized for the way I was treated and what happened
December 17,
*** *** ***
*** ** *** *** *** *
*** *** ** ***
Re: Revdex.com Complaint # ***
***
Dear Ms***:
On December 15, 2015, we received your complaint, dated December 14, 2015, filed with the Revdex.com
You
said that after your service was installed, you found that the local networks being provided to you were Chicago and not South Bend, INYou closed your account and expressed concern about being charged an early termination feeYou requested that we provide you with a refund
When we spoke, I told you that I reviewed the recording of your sales call and found that the agent disclosed to you that your local networks were going to be provided out of Chicago, and you agreed to thisTherefore, we consider the charges to be accurateHowever, I offered to provide you with a refund of $as a settlement, and you agreedI advised you that you will receive your funds within the next three business days
If there are further questions or concerns about this issue, please feel free to contact me at *** ***
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT
*** ***
cc: Denver / Boulder Revdex.com
*** *** ***
*** ** ***
*** ***
Complaint Response Date bumped because: Data Base Migration
Initial Business Response /* (1000, 5, 2015/10/02) */
September 24,
*** *** ***
*** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On September 23, 2015, we received your complaint, dated September 22, 2015,
filed with the Revdex.com
You expressed concern with the early termination fee that was applied to your accountYou maintain that internet service was not provided as promisedYou also stated that you were not present during the installation and did not sign an agreement
Your service was activated on September 17, 2015, with a 24-month commitmentPlease be advised that the term commitment is for TV service and does not include phone and/or internet services
Your service was disconnected on September 20, Since the term commitment was not fulfilled, an early termination fee of $was appliedYou were also charged a $box return fee
When I spoke with you by phone on September 23, 2015, I advised you that I made an exception and reversed the charges from your accountAs of this date, your account has a zero balance
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday-Friday, 6:am - 3:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Initial Business Response /* (1000, 5, 2015/08/13) */
July 29,
Mrs*** ***
*** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mrs***:
On July 27, 2015, we received your complaint, dated July 24, 2015, filed with the RevDex.com
You maintain you continue to be billed for service even though you requested that it be disconnected
A review of your account shows that when you contacted us on May 28, 2015, to disconnect your service, we offered you a monthly discount on your billYou stated you would think about the offer and call us backSince your account was enrolled in Credit Card AutoPay (CCA), a payment of $was automatically debited on June 1,
When you called us back on June 1, 2015, your service was disconnected as requestedAt that time, your account was left with a credit balance of $44.15; however, an unreturned receiver fee of $was applied to your account on June 29, This resulted in a balance due of $63.27, which was debited through CCA on July 22,
You also said that you did not have service in March and April because your receiver was outdatedYou indicated that you never received the replacement receiver that was sent to youPlease be advised that the receiver (model 222k) was not outdatedOur records show that a replacement receiver was shipped to your home on April 18, 2015, to resolve the technical issues that were reportedPer the UPS tracking number (1Z80XXXXXXXXXXXXXX), the receiver was left on your front porch
I made an exception and reversed the unreturned receiver fee from your accountI also backdated your service charges to April 18,
When I spoke with you by phone on July 28, 2015, I advised you that I submitted a refund of $to your credit card accountPlease allow three to five business days for processing
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday-Friday, 6:am - 3:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
July 26, *** *** ***
*** *** *** *** ***
*** ** *** Re: Revdex.com Complaint # ***
*** Dear Mr***: On July 26, 2017, we received your rebuttal, dated July 17, 2017, filed with the Revdex.com You said that you are rejecting my offer and you would like us to provide you with all of the benefits a new customer would receive. You also said that I offered you the price lock, but I didn’t mention that the rate could be increased Your request remains denied; however, my offer still stands DISH Network’s price lock guarantees that your core programing price, monthly fees for additional receivers and monthly DVR fees will not change for two yearsTaxes & surcharges, aprogramming (including premium channels), the Protection Plan, and transactional fees are subject to change If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** ***
*** *** ***
*** *** ***
*** *** ***
*** *** *** * *** *** *** ** *** *** ***
*** ***
*** *** * *** *** *** ***
*** ** *** *** *** ***
*** ** ***
Initial Business Response /* (1000, 10, 2015/10/05) */
October 1,
Ms*** ***
*** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On September 25, 2015, we received your complaint, dated September 24, 2015, filed with
the Revdex.com
You stated that you were contacted by DISH Network and told that your contract was ending in August You indicated that you did not wish to renew the contract and you asked that return shipping boxes be sent for the leased equipmentThe leased equipment was returned and you were charged a $early termination feeThe customer service that you encountered while attempting to obtain your refund did not meet your expectationsYou experienced a delay in receiving your refundYou were also informed that you would only be refunded $due to a balance owed on your accountYou have not received the refund and you requested that this be resolved
Our records indicate that you contacted DISH Network on April 1, You made a payment of $at that time to restore serviceYou then explained that you would be moving and you were unable to retain the serviceYou were informed that your 24-month contract did not expired until September and you would be charged an early termination fee if the account was disconnectedYou agreed to leave the account active at a reduced cost until the contract was completedYou were informed that these changes would create a credit balance on the account to cover the bill until June You agreed to resume payment at that timeNo payments were received for the June, July and August billsThe account was then disconnected for non-payment on August 21, This generated the $charge for the early termination fee and return shipping material was sent for the leased equipment
DISH Network does not contact customers to notify them of their contracts expiringThere is no record of any outbound calls being made to provide you such a notificationAdditionally, the only contractual commitment term we offer is months
When we spoke on September 30, 2015, you confirmed that you had received your $refundAs a courtesy, I refunded the $differenceYou accepted this resolution
We apologize for the information that you received regarding the status of your refundThat matter has been addressed internally
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 2:pm to11:pm MDT, MON-FRI
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (2000, 12, 2015/10/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 4, 2015/05/05) */
May 4,
Ms*** ***
*** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On April 29, 2015, we received your complaint, dated April 28, 2015, filed with the RevDex.com
You expressed concern that your Hopper receiver was not updating correctlyYou indicated that it enters standby mode after checking for updates and you must restart it
When we spoke, I advised you that I would forward your issue to our Engineering Department for investigationIf they need any more information or details, I will email you at ***@hotmail.comLikewise, if they have any information for you, I will email you directly
We sincerely regret any inconvenience this issue may causeI've applied a monthly $credit for ten months to your account in appreciation for your patience
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 6:am - 2:pm (MDT), Mon-Fri
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
*** ** XXXXX
*** ***
Initial Consumer Rebuttal /* (2000, 6, 2015/05/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
It Seems MrSimmons is at least willing to try to resolve this issueHow long it will take he could not tell meAlthough he did tell me that the data in their system was incorrect as they have my last connect date as 3/19/- which with receiving the hopper replacement on 3/25/that should actually show the last connect dateSo clearly there is something messed up someplace that they need to fineCurrently the only update that I can see that I am getting is the guide and any changes that they may make to itNothing major
I do appreciate the fact that Dish is crediting the account for the next months - this was a surprise to me when I got my bill actually as this was not even discussed in our conversationSo they went above what I have asked so farNow if they just fix the issue
I understand, I am not like their "normal" customers that turn their tv's off at night as my tv is normally on because of strange hours I keep being a caretaker - but that should never have mattered or should I have been told to turn off the tv which made it seem like Dish was limiting my viewing time for a service I pay for
As I explained to MrSimmons, the technician that was out could have seen the issue if the timer to update was programmable - something Dish took away from the customers on the hopperBecause being able to program the timer, I could have set the timer for it to update and the technician could have clearly seen the issues that I was having instead of it happening when there is no support at Dish
If this issue is not resolved in a timely manner I will reopen this
Final Business Response /* (4000, 23, 2015/12/18) */
December 9,
Ms*** ***
*** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On December 9, 2015, we received your rebuttal, dated December 4, 2015, filed with the Revdex.com
You indicated that your issue has not been addressed
Please refer to my November 18, 2015, response wherein I advised you that your issue has been reported to our Engineering Team and we are awaiting a fix or work-aroundI offered to swap your receiver out until a fix is found, but you declined
Once again, we sincerely regret any inconvenience but as this issue has not been widely reported, we are unable to provide a work-around at this timeWe appreciate your patience
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 6:am - 2:pm (MDT), Mon-Fri
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
*** ** XXXXX
*** ***
Final Consumer Response /* (4200, 25, 2016/01/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am sorry MrSimmons doesn't understand that it doesn't matter what time the update is set for when at if that happens in the future - Until the address the issue of the programming of it
i.e
am update - reboots just fine
1:am update goes into standby mode - doesn't reboot at all - thus this is the endless standby mode issue since it never reboots unless I leave my tv off for 1/hours
Then the same issues will continue to follow and plague the hopper
The only option he has given me is
1) downgrade to something that goes from
tuners to tuners with half the storage space and I am not sure if all the same perks as Hopper
2) normally when this happens your contract is changed to and additional yrs plus the charges for the changes
The issue is and always has been
am update works fine - which happens 1-times a week
1:am update - Has NEVER worked - just goes into standby mode which means it's annoying and as long as there is no reboot programmed into the signal from Dish network for this update the system will never reboot and will continue to cause issues for those that are up late nightsOn nights with the 1:am update the Joeys reboots at am like - just the Hopper does not so this is the issue - can't make it any plainer
Initial Business Response /* (1000, 5, 2015/10/22) */
October 21,
*** *** ***
*** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On October 6, 2015, we received your complaint, dated October 5, 2015, filed with
the Revdex.com
You indicated that you only loaned your credit card account information to a friend to make a one-time payment, but the DISH Network account was established in your nameYou disputed the billing and requested that the account be removed from collectionsYou said that your friend receives the billing statements
This account was established in your name, as your personal information was provided to usYour Social Security Number is attached to this account and it was not only your credit card that was providedWe have no way of gathering information randomly as we only use the information that is provided to us
Our records show that a Mr*** *** is listed in the billing addressTherefore, the bills were mailed to his address
I removed the $early termination fee as well as a remaining balance of $for serviceThere is no balance due on the account
I contacted collections and requested that this account be removed from your credit reportPlease allow six to eight weeks for any updates
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday through Friday 7:am to 3:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
January 18, Dear Mr***: On January 12, 2017, we received your complaint, dated January 3, 2017, filed with the Revdex.com I unsuccessfully attempted to contact you at ###-###-#### on January 13, and 18, 2017, and I left three messagesI sent an email to you at [email protected] with a request to contact meYou also left a message for me You expressed concern that you would need to disconnect your service because you don’t have a term commitment with DISH Network I apologize if I gave you the impression that you would have to disconnect your service because we do not have a new agreement on file for youAlthough you are not currently enrolled in a 24-month agreement, you are not required to disconnect your service It was not my intent to add to your frustrationPlease accept my sincerest apology for the confusion If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT ###-###-####
Complaint: ***
I am rejecting this response because: The information provided was incorrectMy account was placed in collection on two weeks after my final bill was mail to the wrong addressMy address is * *** *** *** *** * *** *** ***A mistake made on dish networkI just do not understand how my billing and service address is differentAnd there was no attempt to debt my cardThat was another lie toldI recently received my final bill that has a balance of zero dollars dueBut yet there was an arrangement to pay once I get the bill, now it has nothing due on the billNow it seen to me that *** and Dish Network is working against me because the month that the account was put on my account has been changed from November to December
***
*** ***
January 25, *** *** ***
*** *** *** ***
*** ** *** Re: Revdex.com Complaint # ***
*** Dear Mr***: On January 20, 2017, we received your complaint, dated January 19, 2017, filed with the Revdex.com. My attempts to reach you by phone on January 23, and 25, 2017, have been unsuccessful; however, I was able to leave a voice message on each attempt. You said that you put your account on DISH Pause and you were told that it would not be terminatedHowever, your account was disconnected and eventually sent to a collection agencyYou also stated that you were charged for unreturned equipment but you never received the boxes and labels in which to return the equipmentYou requested that we send a technician to your home to retrieve your equipment, that all charges be waived, and that your credit report not be affected A review of your account reveals that it was disconnected due to nonpayment on December 6, We hadn’t received a payment from you since August 30, 2016, and that was only a partial payment of $97.77, resulting in a remaining balance due of $ Our records reflect that the boxes were mailed to you on December 12, 2016, via *** (tracking number ***)Your request to have a technician sent to retrieve your equipment is deniedA new set of boxes and labels have been shipped to you via *** (tracking number ***) We consider the balance to be valid and we are unable to meet your requests If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT *** *** cc: *** * *** *** *** ***
*** ** *** *** *** ***
*** ** ***
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Dish has replaced the dvr with no co tract commitmentNow I am just waiting for the pre paid box to send the non working dvr back to DishOnce that event transpires this issue/complaint will be resolvedI do not wish to close the complaint until Dish follows through with the pre paid shipping label and box arrive.
Sincerely,
*** ***
Initial Business Response /* (1000, 5, 2015/06/10) */
June 3,
Ms*** ***
*** *** Dr., Apt***
*** ***, CO ***
Re: Revdex.com Complaint # ***
***-***
Dear Ms***:
On June 1, 2015, we received your complaint, dated May 29, 2015, filed
with the Revdex.comMy attempts to reach you by phone on June 1, and 3, 2015, have been unsuccessful; however, I was able to leave a voice message on each attempt
You said that DISH Network debited your bank account twice and you were told you would receive a refund, but you have not
A review of your account reveals that the payments were made manually through your online DISH Network account and not by an agentWe have approved the refund of $which should be applied to your bank account within the next three business days
If there are further questions or concerns about this issue, please feel free to contact me at (***) ***-***
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT
(***) ***-***
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO
*** ***
Complaint: ***
I am rejecting this response because: I will contact my Credit Card company to research you comment about the expiration dateUntil the payment processes with out requiring manual processing I will not close this complaintI still do not understand why I have used the same card for yrs., the card of which I have had for yrs., without this issue and now it is an on-going issue to process the payment.
Sincerely,
*** ***
December 5, Dear Ms***: On December 5, 2016, we received your complaint, dated December 4, 2016, filed with the Revdex.com You stated that you have experienced ongoing weather-related signal loss with your DISH Network serviceYour attempts
to resolve the matter have been unsuccessfulYou requested that you be able to disconnect your account without penalty so you can obtain service elsewhere When we spoke today, I offered to provide you with a free technician visit to resolve the signal lossWe scheduled an appointment for December 11, We will revisit this issue once the appointment is completedI will continue to work with you to resolve the matter If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI ###-###-####
Dear Ms***: On April 5, 2016, we received your complaint, dated April 3, 2016, filed with the Revdex.comI unsuccessfully attempted to contact you at ###-###-#### on April 6, and 8, 2016, and I left three messagesYou maintain that you were told that your price for
programming would never be more than $per monthWhen you moved in December 2014, your bill increased to over $a monthYou requested a price guaranteeThis account was activated on August 5, 2014, and you enrolled in a new customer introductory promotional price that included a $monthly credit for the first months of serviceThese credits ended in June In addition, you were provided monthly courtesy credits totaling $24.00, which ended in July ($14.00) and September ($10.00)You are now being billed at the regular rate and no further credits are dueYou currently subscribe to the following monthly service: America’s Top 200 $Wireless Joey receiver $Super Joey receiver $DVR service fee $$plus tax To reduce your cost, you always have the option to lower your programming packageYour December billing statement was higher than your bill because you were charged a $moving fee and a $wireless access fee as well as your monthly service charges of $The $move fee was removed on January 9, 2015, and the credit reflected on your January 20, 2015, billing statementPlease note the new 3-Year Price Guarantee promotion is for new customers onlyIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT ###-###-####
November 29, MrCasey *** *** ** *** *** **
*** ** *** Re: Revdex.com Complaint # ***
8***08*** Dear Mr***: On November 20, 2017, we received your complaint, dated November 17, 2017, filed with the Revdex.com You expressed concern that you have not received an update on the damage claim that you filed for a hole in your ceiling I was notified by our Corporate Field Resolutions (CFR) Team that they received your signed settlement letter and it is now in process When I spoke with you by telephone today, you confirmed that CFR has contacted you If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT ###-###-#### cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO *** ***
Dear Ms*** ***: On February 15, 2016, we received your rebuttal, dated February 15, 2016, filed with the Revdex.comYou stated that you returned your leased equipment to DISH Network using USPS tracking number 9534***However, you have not received the $refund that was previously discussedIn our last correspondence, I explained to you that I would monitor the equipment return status and once it was received, I would issue the refundAs of today, the equipment has not been received and as you indicated that delivery is expected on February 16, 2016, once the receipt of the equipment is confirmed, the refund will be issuedIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI ###-###-####
June 23, Mr*** *** *** *** *** *** ** *** Re: Revdex.com Complaint # ***
***-*** Dear Mr***: On June 17, 2016, we received your complaint, dated June 12, 2016, filed with the Revdex.com You said that you were experiencing technical issues downloading Pay-Per-Views and Videos On Demand I attempted to reach you at *** *** on June 20, 22, and 23, 2016, and I left three voicemails Our records indicate that you had a technician out on June 16, 2016, and he replaced your router due to connectivity issues. We have received no further reports of download issues. If you are still experiencing this issue, please contact me If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri
March 22, Ms*** ** *** *** *** ***
*** *** ** *** Re: Revdex.com Complaint # ***
*** Dear Ms** ***: On March 4, 2018, we received your complaint, dated March 13, 2018, filed with the Revdex.com I unsuccessfully attempted to contact you at the phone numbers listed on your accountWhen I dialed ***, I was advised that I had the wrong numberI left three messages at *** on March 15, and 22, I also sent an email to *** with a request to contact me You maintain that you were supposed to have *** and *** for $a month for six months (until April 11, 2018), but they were removed and you were required to pay $to reinstate them A review of your account reveals that you subscribed to *** and *** at half off ($3.00) for six months on September 12, This offer expired on March 12, 2018, and they dropped from your accountSince your bill generated on February 27, 2018, you were billed for them but when the channels were removed, a $credit was applied to your accountWhen you added them back onto your account on March 13, 2018, you were charged a prorated charge of $Both the credit and the charge will be reflected on your March 27, 2018, billing statement On January 16, 2018, we experienced a $price increase on your Welcome Pack and the $increase on your bill was the result of this--not the *** and *** package If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, Gerri S*** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT (720) 514- cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO *** ***
Initial Business Response /* (1000, 4, 2015/11/25) */
November 20,
*** *** ***
*** *** *** Dr
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On November 18, 2015, we received your correspondence, dated
November 17, 2015, filed with the Revdex.com
You stated that you recently purchased DISH Network serviceYou were displeased with your programming options and disconnected four days after the service was installedYou were not informed that you were signing a contract when you signed a tablet at the completion of your installationAdditionally, you expected to have the option to disconnect without penalty within the first days of purchaseYou were charged an early termination fee and you requested a refund
When we spoke today, I advised you that the contract is emailed prior to the service installation to allow you the opportunity to review the termsYou indicated that you did not receive the email, and the package change you required would increase your monthly costI agreed to waive your early termination fee as a courtesy, and issue a refund for your early termination feeYou accepted this resolution
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 2:pm to11:pm MDT, MON-FRI
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (2000, 6, 2015/11/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the complaint because they are willing to issue me the refund, the representative of dish that I spoke to apologized for the way I was treated and what happened
December 17,
*** *** ***
*** ** *** *** *** *
*** *** ** ***
Re: Revdex.com Complaint # ***
***
Dear Ms***:
On December 15, 2015, we received your complaint, dated December 14, 2015, filed with the Revdex.com
You
said that after your service was installed, you found that the local networks being provided to you were Chicago and not South Bend, INYou closed your account and expressed concern about being charged an early termination feeYou requested that we provide you with a refund
When we spoke, I told you that I reviewed the recording of your sales call and found that the agent disclosed to you that your local networks were going to be provided out of Chicago, and you agreed to thisTherefore, we consider the charges to be accurateHowever, I offered to provide you with a refund of $as a settlement, and you agreedI advised you that you will receive your funds within the next three business days
If there are further questions or concerns about this issue, please feel free to contact me at *** ***
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT
*** ***
cc: Denver / Boulder Revdex.com
*** *** ***
*** ** ***
*** ***
Complaint Response Date bumped because: Data Base Migration
Initial Business Response /* (1000, 5, 2015/10/02) */
September 24,
*** *** ***
*** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On September 23, 2015, we received your complaint, dated September 22, 2015,
filed with the Revdex.com
You expressed concern with the early termination fee that was applied to your accountYou maintain that internet service was not provided as promisedYou also stated that you were not present during the installation and did not sign an agreement
Your service was activated on September 17, 2015, with a 24-month commitmentPlease be advised that the term commitment is for TV service and does not include phone and/or internet services
Your service was disconnected on September 20, Since the term commitment was not fulfilled, an early termination fee of $was appliedYou were also charged a $box return fee
When I spoke with you by phone on September 23, 2015, I advised you that I made an exception and reversed the charges from your accountAs of this date, your account has a zero balance
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday-Friday, 6:am - 3:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Initial Business Response /* (1000, 5, 2015/08/13) */
July 29,
Mrs*** ***
*** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mrs***:
On July 27, 2015, we received your complaint, dated July 24, 2015, filed with the RevDex.com
You maintain you continue to be billed for service even though you requested that it be disconnected
A review of your account shows that when you contacted us on May 28, 2015, to disconnect your service, we offered you a monthly discount on your billYou stated you would think about the offer and call us backSince your account was enrolled in Credit Card AutoPay (CCA), a payment of $was automatically debited on June 1,
When you called us back on June 1, 2015, your service was disconnected as requestedAt that time, your account was left with a credit balance of $44.15; however, an unreturned receiver fee of $was applied to your account on June 29, This resulted in a balance due of $63.27, which was debited through CCA on July 22,
You also said that you did not have service in March and April because your receiver was outdatedYou indicated that you never received the replacement receiver that was sent to youPlease be advised that the receiver (model 222k) was not outdatedOur records show that a replacement receiver was shipped to your home on April 18, 2015, to resolve the technical issues that were reportedPer the UPS tracking number (1Z80XXXXXXXXXXXXXX), the receiver was left on your front porch
I made an exception and reversed the unreturned receiver fee from your accountI also backdated your service charges to April 18,
When I spoke with you by phone on July 28, 2015, I advised you that I submitted a refund of $to your credit card accountPlease allow three to five business days for processing
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday-Friday, 6:am - 3:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
July 26, *** *** ***
*** *** *** *** ***
*** ** *** Re: Revdex.com Complaint # ***
*** Dear Mr***: On July 26, 2017, we received your rebuttal, dated July 17, 2017, filed with the Revdex.com You said that you are rejecting my offer and you would like us to provide you with all of the benefits a new customer would receive. You also said that I offered you the price lock, but I didn’t mention that the rate could be increased Your request remains denied; however, my offer still stands DISH Network’s price lock guarantees that your core programing price, monthly fees for additional receivers and monthly DVR fees will not change for two yearsTaxes & surcharges, aprogramming (including premium channels), the Protection Plan, and transactional fees are subject to change If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** ***
*** *** ***
*** *** ***
*** *** ***
*** *** *** * *** *** *** ** *** *** ***
*** ***
*** *** * *** *** *** ***
*** ** *** *** *** ***
*** ** ***
Initial Business Response /* (1000, 10, 2015/10/05) */
October 1,
Ms*** ***
*** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On September 25, 2015, we received your complaint, dated September 24, 2015, filed with
the Revdex.com
You stated that you were contacted by DISH Network and told that your contract was ending in August You indicated that you did not wish to renew the contract and you asked that return shipping boxes be sent for the leased equipmentThe leased equipment was returned and you were charged a $early termination feeThe customer service that you encountered while attempting to obtain your refund did not meet your expectationsYou experienced a delay in receiving your refundYou were also informed that you would only be refunded $due to a balance owed on your accountYou have not received the refund and you requested that this be resolved
Our records indicate that you contacted DISH Network on April 1, You made a payment of $at that time to restore serviceYou then explained that you would be moving and you were unable to retain the serviceYou were informed that your 24-month contract did not expired until September and you would be charged an early termination fee if the account was disconnectedYou agreed to leave the account active at a reduced cost until the contract was completedYou were informed that these changes would create a credit balance on the account to cover the bill until June You agreed to resume payment at that timeNo payments were received for the June, July and August billsThe account was then disconnected for non-payment on August 21, This generated the $charge for the early termination fee and return shipping material was sent for the leased equipment
DISH Network does not contact customers to notify them of their contracts expiringThere is no record of any outbound calls being made to provide you such a notificationAdditionally, the only contractual commitment term we offer is months
When we spoke on September 30, 2015, you confirmed that you had received your $refundAs a courtesy, I refunded the $differenceYou accepted this resolution
We apologize for the information that you received regarding the status of your refundThat matter has been addressed internally
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 2:pm to11:pm MDT, MON-FRI
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (2000, 12, 2015/10/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 4, 2015/05/05) */
May 4,
Ms*** ***
*** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On April 29, 2015, we received your complaint, dated April 28, 2015, filed with the RevDex.com
You expressed concern that your Hopper receiver was not updating correctlyYou indicated that it enters standby mode after checking for updates and you must restart it
When we spoke, I advised you that I would forward your issue to our Engineering Department for investigationIf they need any more information or details, I will email you at ***@hotmail.comLikewise, if they have any information for you, I will email you directly
We sincerely regret any inconvenience this issue may causeI've applied a monthly $credit for ten months to your account in appreciation for your patience
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 6:am - 2:pm (MDT), Mon-Fri
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
*** ** XXXXX
*** ***
Initial Consumer Rebuttal /* (2000, 6, 2015/05/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
It Seems MrSimmons is at least willing to try to resolve this issueHow long it will take he could not tell meAlthough he did tell me that the data in their system was incorrect as they have my last connect date as 3/19/- which with receiving the hopper replacement on 3/25/that should actually show the last connect dateSo clearly there is something messed up someplace that they need to fineCurrently the only update that I can see that I am getting is the guide and any changes that they may make to itNothing major
I do appreciate the fact that Dish is crediting the account for the next months - this was a surprise to me when I got my bill actually as this was not even discussed in our conversationSo they went above what I have asked so farNow if they just fix the issue
I understand, I am not like their "normal" customers that turn their tv's off at night as my tv is normally on because of strange hours I keep being a caretaker - but that should never have mattered or should I have been told to turn off the tv which made it seem like Dish was limiting my viewing time for a service I pay for
As I explained to MrSimmons, the technician that was out could have seen the issue if the timer to update was programmable - something Dish took away from the customers on the hopperBecause being able to program the timer, I could have set the timer for it to update and the technician could have clearly seen the issues that I was having instead of it happening when there is no support at Dish
If this issue is not resolved in a timely manner I will reopen this
Final Business Response /* (4000, 23, 2015/12/18) */
December 9,
Ms*** ***
*** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On December 9, 2015, we received your rebuttal, dated December 4, 2015, filed with the Revdex.com
You indicated that your issue has not been addressed
Please refer to my November 18, 2015, response wherein I advised you that your issue has been reported to our Engineering Team and we are awaiting a fix or work-aroundI offered to swap your receiver out until a fix is found, but you declined
Once again, we sincerely regret any inconvenience but as this issue has not been widely reported, we are unable to provide a work-around at this timeWe appreciate your patience
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 6:am - 2:pm (MDT), Mon-Fri
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
*** ** XXXXX
*** ***
Final Consumer Response /* (4200, 25, 2016/01/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am sorry MrSimmons doesn't understand that it doesn't matter what time the update is set for when at if that happens in the future - Until the address the issue of the programming of it
i.e
am update - reboots just fine
1:am update goes into standby mode - doesn't reboot at all - thus this is the endless standby mode issue since it never reboots unless I leave my tv off for 1/hours
Then the same issues will continue to follow and plague the hopper
The only option he has given me is
1) downgrade to something that goes from
tuners to tuners with half the storage space and I am not sure if all the same perks as Hopper
2) normally when this happens your contract is changed to and additional yrs plus the charges for the changes
The issue is and always has been
am update works fine - which happens 1-times a week
1:am update - Has NEVER worked - just goes into standby mode which means it's annoying and as long as there is no reboot programmed into the signal from Dish network for this update the system will never reboot and will continue to cause issues for those that are up late nightsOn nights with the 1:am update the Joeys reboots at am like - just the Hopper does not so this is the issue - can't make it any plainer
Initial Business Response /* (1000, 5, 2015/10/22) */
October 21,
*** *** ***
*** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On October 6, 2015, we received your complaint, dated October 5, 2015, filed with
the Revdex.com
You indicated that you only loaned your credit card account information to a friend to make a one-time payment, but the DISH Network account was established in your nameYou disputed the billing and requested that the account be removed from collectionsYou said that your friend receives the billing statements
This account was established in your name, as your personal information was provided to usYour Social Security Number is attached to this account and it was not only your credit card that was providedWe have no way of gathering information randomly as we only use the information that is provided to us
Our records show that a Mr*** *** is listed in the billing addressTherefore, the bills were mailed to his address
I removed the $early termination fee as well as a remaining balance of $for serviceThere is no balance due on the account
I contacted collections and requested that this account be removed from your credit reportPlease allow six to eight weeks for any updates
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday through Friday 7:am to 3:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
January 18, Dear Mr***: On January 12, 2017, we received your complaint, dated January 3, 2017, filed with the Revdex.com I unsuccessfully attempted to contact you at ###-###-#### on January 13, and 18, 2017, and I left three messagesI sent an email to you at [email protected] with a request to contact meYou also left a message for me You expressed concern that you would need to disconnect your service because you don’t have a term commitment with DISH Network I apologize if I gave you the impression that you would have to disconnect your service because we do not have a new agreement on file for youAlthough you are not currently enrolled in a 24-month agreement, you are not required to disconnect your service It was not my intent to add to your frustrationPlease accept my sincerest apology for the confusion If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT ###-###-####
Complaint: ***
I am rejecting this response because: The information provided was incorrectMy account was placed in collection on two weeks after my final bill was mail to the wrong addressMy address is * *** *** *** *** * *** *** ***A mistake made on dish networkI just do not understand how my billing and service address is differentAnd there was no attempt to debt my cardThat was another lie toldI recently received my final bill that has a balance of zero dollars dueBut yet there was an arrangement to pay once I get the bill, now it has nothing due on the billNow it seen to me that *** and Dish Network is working against me because the month that the account was put on my account has been changed from November to December
***
*** ***
January 25, *** *** ***
*** *** *** ***
*** ** *** Re: Revdex.com Complaint # ***
*** Dear Mr***: On January 20, 2017, we received your complaint, dated January 19, 2017, filed with the Revdex.com. My attempts to reach you by phone on January 23, and 25, 2017, have been unsuccessful; however, I was able to leave a voice message on each attempt. You said that you put your account on DISH Pause and you were told that it would not be terminatedHowever, your account was disconnected and eventually sent to a collection agencyYou also stated that you were charged for unreturned equipment but you never received the boxes and labels in which to return the equipmentYou requested that we send a technician to your home to retrieve your equipment, that all charges be waived, and that your credit report not be affected A review of your account reveals that it was disconnected due to nonpayment on December 6, We hadn’t received a payment from you since August 30, 2016, and that was only a partial payment of $97.77, resulting in a remaining balance due of $ Our records reflect that the boxes were mailed to you on December 12, 2016, via *** (tracking number ***)Your request to have a technician sent to retrieve your equipment is deniedA new set of boxes and labels have been shipped to you via *** (tracking number ***) We consider the balance to be valid and we are unable to meet your requests If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT *** *** cc: *** * *** *** *** ***
*** ** *** *** *** ***
*** ** ***
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Dish has replaced the dvr with no co tract commitmentNow I am just waiting for the pre paid box to send the non working dvr back to DishOnce that event transpires this issue/complaint will be resolvedI do not wish to close the complaint until Dish follows through with the pre paid shipping label and box arrive.
Sincerely,
*** ***
Initial Business Response /* (1000, 5, 2015/06/10) */
June 3,
Ms*** ***
*** *** Dr., Apt***
*** ***, CO ***
Re: Revdex.com Complaint # ***
***-***
Dear Ms***:
On June 1, 2015, we received your complaint, dated May 29, 2015, filed
with the Revdex.comMy attempts to reach you by phone on June 1, and 3, 2015, have been unsuccessful; however, I was able to leave a voice message on each attempt
You said that DISH Network debited your bank account twice and you were told you would receive a refund, but you have not
A review of your account reveals that the payments were made manually through your online DISH Network account and not by an agentWe have approved the refund of $which should be applied to your bank account within the next three business days
If there are further questions or concerns about this issue, please feel free to contact me at (***) ***-***
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT
(***) ***-***
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO
*** ***
Complaint: ***
I am rejecting this response because: I will contact my Credit Card company to research you comment about the expiration dateUntil the payment processes with out requiring manual processing I will not close this complaintI still do not understand why I have used the same card for yrs., the card of which I have had for yrs., without this issue and now it is an on-going issue to process the payment.
Sincerely,
*** ***
December 5, Dear Ms***: On December 5, 2016, we received your complaint, dated December 4, 2016, filed with the Revdex.com You stated that you have experienced ongoing weather-related signal loss with your DISH Network serviceYour attempts
to resolve the matter have been unsuccessfulYou requested that you be able to disconnect your account without penalty so you can obtain service elsewhere When we spoke today, I offered to provide you with a free technician visit to resolve the signal lossWe scheduled an appointment for December 11, We will revisit this issue once the appointment is completedI will continue to work with you to resolve the matter If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI ###-###-####
Dear Ms***: On April 5, 2016, we received your complaint, dated April 3, 2016, filed with the Revdex.comI unsuccessfully attempted to contact you at ###-###-#### on April 6, and 8, 2016, and I left three messagesYou maintain that you were told that your price for
programming would never be more than $per monthWhen you moved in December 2014, your bill increased to over $a monthYou requested a price guaranteeThis account was activated on August 5, 2014, and you enrolled in a new customer introductory promotional price that included a $monthly credit for the first months of serviceThese credits ended in June In addition, you were provided monthly courtesy credits totaling $24.00, which ended in July ($14.00) and September ($10.00)You are now being billed at the regular rate and no further credits are dueYou currently subscribe to the following monthly service: America’s Top 200 $Wireless Joey receiver $Super Joey receiver $DVR service fee $$plus tax To reduce your cost, you always have the option to lower your programming packageYour December billing statement was higher than your bill because you were charged a $moving fee and a $wireless access fee as well as your monthly service charges of $The $move fee was removed on January 9, 2015, and the credit reflected on your January 20, 2015, billing statementPlease note the new 3-Year Price Guarantee promotion is for new customers onlyIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT ###-###-####
November 29, MrCasey *** *** ** *** *** **
*** ** *** Re: Revdex.com Complaint # ***
8***08*** Dear Mr***: On November 20, 2017, we received your complaint, dated November 17, 2017, filed with the Revdex.com You expressed concern that you have not received an update on the damage claim that you filed for a hole in your ceiling I was notified by our Corporate Field Resolutions (CFR) Team that they received your signed settlement letter and it is now in process When I spoke with you by telephone today, you confirmed that CFR has contacted you If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT ###-###-#### cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO *** ***
Dear Ms*** ***: On February 15, 2016, we received your rebuttal, dated February 15, 2016, filed with the Revdex.comYou stated that you returned your leased equipment to DISH Network using USPS tracking number 9534***However, you have not received the $refund that was previously discussedIn our last correspondence, I explained to you that I would monitor the equipment return status and once it was received, I would issue the refundAs of today, the equipment has not been received and as you indicated that delivery is expected on February 16, 2016, once the receipt of the equipment is confirmed, the refund will be issuedIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI ###-###-####
June 23, Mr*** *** *** *** *** *** ** *** Re: Revdex.com Complaint # ***
***-*** Dear Mr***: On June 17, 2016, we received your complaint, dated June 12, 2016, filed with the Revdex.com You said that you were experiencing technical issues downloading Pay-Per-Views and Videos On Demand I attempted to reach you at *** *** on June 20, 22, and 23, 2016, and I left three voicemails Our records indicate that you had a technician out on June 16, 2016, and he replaced your router due to connectivity issues. We have received no further reports of download issues. If you are still experiencing this issue, please contact me If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri
March 22, Ms*** ** *** *** *** ***
*** *** ** *** Re: Revdex.com Complaint # ***
*** Dear Ms** ***: On March 4, 2018, we received your complaint, dated March 13, 2018, filed with the Revdex.com I unsuccessfully attempted to contact you at the phone numbers listed on your accountWhen I dialed ***, I was advised that I had the wrong numberI left three messages at *** on March 15, and 22, I also sent an email to *** with a request to contact me You maintain that you were supposed to have *** and *** for $a month for six months (until April 11, 2018), but they were removed and you were required to pay $to reinstate them A review of your account reveals that you subscribed to *** and *** at half off ($3.00) for six months on September 12, This offer expired on March 12, 2018, and they dropped from your accountSince your bill generated on February 27, 2018, you were billed for them but when the channels were removed, a $credit was applied to your accountWhen you added them back onto your account on March 13, 2018, you were charged a prorated charge of $Both the credit and the charge will be reflected on your March 27, 2018, billing statement On January 16, 2018, we experienced a $price increase on your Welcome Pack and the $increase on your bill was the result of this--not the *** and *** package If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, Gerri S*** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT (720) 514- cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO *** ***