Initial Business Response /* (1000, 4, 2015/12/10) */
December 8,
Mr*** ***
*** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On December 4, 2015, we received your complaint, dated December 3, 2015, filed with
the Revdex.com
You said that you have been experiencing issues with your picture quality that have not been resolvedYou requested that we release you from your contract
When we spoke I explained that, although we were unable to confirm that you were experiencing issues with your picture quality, I agreed to waive the early termination fee associated with your promotionPre your request, I closed your account and provided you with the equipment return disclosures
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
*** ** XXXXX
*** ***
Complaint: ***
I am rejecting this response because: My "Claim" was accurateMr*** refused to provide his email address, stating repeatedly that his name was on the letter he sent meHad I followed his advice, I would have emailed ***@dish.com, which is not his correct email addressRather than just spell his email address for me, Mr*** repeatedly avoided this extremely simple request.Ever since canceling dish services, my family has been relieved to no longer have to deal with the unnecessary and pointless stress that dealing with Dish Network was trying to create. Mr*** refusal to remove the charges related to the days we were without service due to "potentially" weather related issues is unacceptableMr*** logic has been verbatim, that "Dish does not control the weather." I am unsure if Mr*** is under the impression that the customer controls the weather since he believes the customer should still payIt is shameful that Dish steals from its customers in this manner
Sincerely,
*** ***
Initial Business Response /* (1000, 6, 2015/10/05) */
September 24,
*** *** ***
*** *** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On September 24, 2015, we received your complaint, dated September
23, 2015, filed with the Revdex.com
You said that a balance reported to your credit file does not belong to you and requested that it be removedYou also expressed dissatisfaction with DISH Network's ID theft procedures
Our records indicate that your ID theft claim was received and it was processed on September 23, You will receive a letter from our ID Theft Team advising you of this and the credit bureaus will be advised to remove this item from your credit file
We sincerely regret any inconvenience this issue may have causedPlease note that DISH Network takes the protection of our customers' identity very seriously; however, if a person has all the information required to run a credit check that is accepted by the credit bureaus, there is very little we can do to further verify that person's identityAdditionally, very often customers wish to have a family member or friend supervise the installation of the system as they are indisposed, which is one of many reasons we are unable to check IDs at installation
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 6:am - 2:pm (MDT), Mon-Fri
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Initial Business Response /* (1000, 5, 2015/06/03) */
June 1,
Mr*** ***
*** S*** *** ***
***, *** ***
Re: Revdex.com Complaint # ***
***-***
Dear Mr***:
On May 27, 2015, we received your complaint, dated May 26, 2015, filed with the
Revdex.com
My attempts to contact you by phone at (***) ***-*** on May 27, and 29, 2015, were unsuccessful; however, I left three messages
You maintain that your satellite dish was used to connect service for your upstairs neighborYou requested that your service be restarted for free and your balance be waived due to this issue
Thank you for bringing this matter to our attention; however, this has no impact on your services or charges
We are unable to honor your request to waive your unpaid balanceIf you wish to restart your service, an upfront payment of $is due for services that you received
If there are further questions or concerns about this issue, please feel free to contact me at (***) ***-***
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday-Friday, 6:am - 3:pm MDT
(***) ***-***
cc: Denver / Boulder Revdex.com
*** *** St
Denver, CO
*** ***
Initial Consumer Rebuttal /* (3000, 7, 2015/06/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Because I was never notified that Dish can use my dish for other parties service I paid for the brick and the tripod to hold my dish as well, so I don't think it is fairIf they don't want to restore my service which I know can be done with out my paymentI rather have them cancel my service with out balance due and I will send there box back
Final Business Response /* (4000, 13, 2015/06/18) */
June 15,
Mr*** ***
*** S*** ***, # ***
***, *** ***
Re: Revdex.com Complaint # ***
***-***
Dear Mr***:
On June 15, 2015, we received your correspondence, dated June 11, 2015, filed with the Revdex.com
You continue to request credits on your account because your satellite dish was used to connect your neighbor's DISH Network service
We are unable to honor your request for account credits due to this issueWe regret that you do not agree with our decision
If there are further questions or concerns about this issue, please feel free to contact me at (***) ***-***
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday-Friday, 6:am - 3:pm MDT
(***) ***-***
cc: Denver / Boulder Revdex.com
*** *** St
Denver, CO
*** ***
Final Consumer Response /* (2000, 15, 2015/06/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
March 10, Ms*** *** *** *** *** *** ** *** Re: Revdex.com Complaint # *** ***-***
Dear Ms*** : On March 8, 2016, we received your complaint, dated March 7, 2016, filed with the Revdex.com. My attempts to reach you by phone on March 8, and 10, 2016, have been unsuccessful; however, I was able to leave a voice message on each attempt. You expressed concern with being charged an early termination fee, as you stated that no equipment was installed nor was a contract signedYou requested that the early termination fee be waivedI removed the early termination fee from your accountYour current balance is $If there are further questions or concerns about this issue, please feel free to contact me at *** ***. Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT *** ***
cc: Denver / Boulder Revdex.com *** ** *** *** *** *** *** ** *** *** ***
July 22, Mr*** *** *** *** *** *** ** *** ** *** Re: Revdex.com Complaint # ***
***-*** Dear Mr***: On July 15, 2016, we received your complaint, dated July 13, 2016, filed with the Revdex.com You expressed concern about the loss of your local Fox affiliate and the NFL channel. You requested to have your early termination fee waived When we spoke, I explained that, as DISH Network does not own the channels that we provide, we must contract for the right to do so. As we are not in full control of the channels we carry, we must provide for changes in programming in our customer agreementsWhile we sincerely regret any inconvenience this issue may have caused, we are unable to waive the 24-month commitment associated with your account If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri
Dear MrMendoza: On February 8, 2016, we received your correspondence, dated February 3, 2016, filed with the Revdex.comYou stated that DISH Network billed you for two accounts, although you only have service at one residenceYour attempts to resolve the matter have been
unsuccessful, and the customer service you experienced did not meet your expectationsYou requested that this matter be correctedWhen we spoke today, we determined that you are being billed an early termination fee for account #*** established in your spouse’s (*** ***) nameThis account was placed on DISH Pause for several monthsYou contacted ** *** ***, an independent retail service provider, intending to restart your serviceInstead of restarting the existing account, a new account (#***) was opened under your name at your new residenceAccount #*** was disconnected in December The second bill is for the $early termination feeI offered to waive the early termination fee, as a courtesyAdditionally, the matter will be addressed with ** *** ***You accepted this resolution. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI ###-###-####
Dear Ms***: On August 18, 2016, we received your rebuttal, dated August 16, 2016, filed with the Revdex.com You indicated that you were quoted a monthly rate of $ In my letter dated August 11, 2016, it states that your monthly rate is not $91.99, and it should have said your monthly rate is now $I apologize for any inconvenience this may have caused It was never my intention to add to your frustrationHowever, we consider your contract to be valid If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT ###-###-####
Complaint: ***
I am rejecting this response because:that does not resolve the issue I’m having in waiving the fee for the major inconvenience you caused my familyThe money was returned a week and a half later after I went through the hardship I did and now you want me to pay the fee when your company messed up and charged me on the wrong dayUnacceptablePlease waive the termination fee or I will not accept your response.
Sincerely,
*** ***
August 1, *** *** ***
** *** ***
*** ** *** Re: Revdex.com Complaint # *** *** Dear Ms***: On July 26, 2017, we received your complaint, dated July 19, 2017, filed with the Revdex.com You expressed further concern with the early termination fee that was applied to your DISH Network accountYou again stated that you were not billed the bundled monthly rate that was initially quotedYou requested that the fee be reversedYou would also like the satellite dish removed from your home As previously advised, the 24-month agreement applies to our service onlyA review of the sales call found that you were billed correctly for DISH Network services Our records confirm that the satellite dish was removed from your home on July 24, The early termination fee was also reversed, leaving your account with a zero balance If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** ***
*** *** ***
*** *** ***
*** *** ***
*** *** *** *** ** * *** ** ***
*** ***
*** *** * *** *** *** ***
*** ** *** *** *** ***
*** ** ***
*** ***
Initial Business Response /* (1000, 5, 2015/08/21) */
August 7,
***
Re: ***
Dear ***:
On August 5, 2015, we received your complaint, dated August 4, 2015, filed with the
Revdex.com
You indicated that you have not received a refund for your overpayment and you received different information regarding the processing time
Your DISH Network service was canceled on July 22, 2015, and a refund of $was submitted for your overpaymentSince we were unable to process the refund electronically, a refund check was necessaryPlease be advised that it may take up to days for a refund check to be processed
When I spoke with you by phone on August 5, 2015, I advised you that the refund check was mailed to your home on August 4, Please allow up to seven days for mail time
We appreciate that you brought this issue to our attention so that we may address it internally with the appropriate personnelWe apologize for any inconvenience that this issue may have caused
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday-Friday, 6:am - 3:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Dear Mr***: On March 1, 2016, we received your complaint, dated February 29, 2016, filed with the Revdex.comYou expressed concern regarding the placement of your satellite dish and you asked that your roof be repairedWhen we spoke, I advised you that we will stand behind
our field office’s decision to deny your damage claim as we found the installation to be up to our standards and you signed the service agreement, indicating that you were satisfied with the work completedWe regret that your initial experience was discouraging and we look forward to having the opportunity to provide you with excellent service in the near future. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT ###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
March 15, Ms*** *** *** *** *** *** *** ** *** ** *** Re: Revdex.com Complaint # ***
***-*** Dear Ms***: On March 15, 2016, we received your complaint, dated March 14, 2016, filed with the Revdex.com You disputed the $early termination fee because you moved to an apartment that does not allow the installation of the satellite dishHowever, your apartment management will not provide you with documentation stating this When I spoke with you by telephone today, I explained that this account was established under the Digital Home Advantage (DHA) 24-month agreementYou are bound by the terms of this agreement if you change your residenceHowever, as an exception, I removed the $early termination fee To avoid unreturned equipment fees, please return the receivers and remotesBoxes were shipped under UPS tracking number *** to *** *** *** *** *** *** *** ** ***Keep the return tracking number for your records If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT *** *** Enclosure cc: Denver / Boulder Revdex.com *** ** *** *** *** *** *** ** *** *** ***
Complaint: ***
I am rejecting this response because: I am not rejecting it fullythey contacted meand made an acceptable offer, they dropped the disconect fee and and sent out boxes to return the equipment they were to send me an itemized bill so I could pay the balence offbut on friday the 2nd they took a withdrawl from my bank account for without any noticealso they were never authorized to take any money from this account, it was used time for the initial deposit and were told one time onlywe do not pay bills from that account, my husband pays from a separate accountthey overdrafted my bank account and left me stranded without gas money to get home, my husband had to take a half day off work to bring me moneyif someone took the time to find this account number they could have called meisn't this action bank fraudi have tried to contact the person who set this deal up without a response
Sincerely,
*** ***
June 27, Ms*** *** *** *** *** *** *** ** *** Re: Revdex.com Complaint # ***
***-*** Dear Ms***: On June 21, 2016, we received your complaint, dated June 20, 2016, filed with the Revdex.com You said that DISH Network debited your payment without your authorization When we spoke, I advised you that a review of your account showed that we received a chat on June 19, 2016. The person who chatted in was able to verify your PIN and the last four digits of your debit card number. They requested to upgrade the equipment on your account and they made the payment to which you refer You terminated our call before I was able to recommend that you change your online password (at www.mydish.com), as you stated that no one else should have your account information If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri *** ***
February 22, Ms*** *** *** *** *** ***
*** *** ** *** Re: Revdex.com Complaint # *** ***
Dear Ms***: On February 15, 2016, we received your correspondence, dated February 8, 2016, filed with the Revdex.com You stated that DISH Network withdrew $from your bank account without authorizationAs a result, you incurred a $non-sufficient funds (NSF) feeYou are not a DISH Network customer and you would like this matter corrected Our records show that you established a DISH Network account in September You said the account was supposed to be canceledHowever, a payment of $was collected at the time insteadIn December 2015, a payment of $was collected by DISH Network, which was reversed on January 8, 2016. I left you a message today that I submitted a refund request for the $NSF fee you incurred If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI *** *** cc: Denver / Boulder Revdex.com *** *** *** *** ** *** *** *** Tell us why here
Complaint: ***
I am rejecting this response because: This makes zero senseI received a prorated bill when I paused service? In addition, when you spoke to my wife she said you were extremely rude and the phone went deadSo you either hung up or the connection was lostI guess it was too much trouble to call back since Dish blocks the incoming phone number. Either way, customer service at Dish Network is non-existantCustomers are a nuisance to them and they act as though they are doing you a favor by talking to youTrust me, when our contract is up we'll go back to DirecTV.I also must point out when the tech came out to install service here in Florida, he had no clue what he was doingHe dung holes in my yard, didn't fill them back in, couldn't locate a signal from the satellite, left trash all my yard, left the cable he buried laying on the ground and had to come back the following weekHe installed the dish on a tripodHe said they do this in order to bill Dish Netwwork againWhen a new tech came out the following week, he said the former tech placed the dish in the wrong location and wasn't even aimed at the correct satelliteSo I guess by this subcontractor billing Dish twice, the customers pays for their mistakesDish Netqork is horribleDish Network employee's are not GOD'S, which they think they are.
Sincerely,
*** ***
December 14, Dear Mr***: On December 14, 2016, we received your complaint, dated December 13, 2016, filed with the Revdex.com You stated that when you recently purchased your DISH Network service, you were charged a $activation
fee and a $processing feeYou indicated that the www.dishpromotions.com website offered a free activationHowever, you were advised that you did not credit qualify for that offerYou disagreed that your current credit standing would not qualify and you requested that the matter be addressed When we spoke today, I advised you that you purchased your service from Sterling Commerce Group, an independent retail service providerThey do disclose their $processing feeI also informed you that our free activation offer does state that credit qualification is required; however, as a courtesy, I agreed to waive your $activation feeYou accepted this resolution If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI ###-###-####
Initial Business Response /* (1000, 4, 2015/12/10) */
December 8,
Mr*** ***
*** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On December 4, 2015, we received your complaint, dated December 3, 2015, filed with
the Revdex.com
You said that you have been experiencing issues with your picture quality that have not been resolvedYou requested that we release you from your contract
When we spoke I explained that, although we were unable to confirm that you were experiencing issues with your picture quality, I agreed to waive the early termination fee associated with your promotionPre your request, I closed your account and provided you with the equipment return disclosures
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
*** ** XXXXX
*** ***
Complaint: ***
I am rejecting this response because: My "Claim" was accurateMr*** refused to provide his email address, stating repeatedly that his name was on the letter he sent meHad I followed his advice, I would have emailed ***@dish.com, which is not his correct email addressRather than just spell his email address for me, Mr*** repeatedly avoided this extremely simple request.Ever since canceling dish services, my family has been relieved to no longer have to deal with the unnecessary and pointless stress that dealing with Dish Network was trying to create. Mr*** refusal to remove the charges related to the days we were without service due to "potentially" weather related issues is unacceptableMr*** logic has been verbatim, that "Dish does not control the weather." I am unsure if Mr*** is under the impression that the customer controls the weather since he believes the customer should still payIt is shameful that Dish steals from its customers in this manner
Sincerely,
*** ***
Initial Business Response /* (1000, 6, 2015/10/05) */
September 24,
*** *** ***
*** *** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On September 24, 2015, we received your complaint, dated September
23, 2015, filed with the Revdex.com
You said that a balance reported to your credit file does not belong to you and requested that it be removedYou also expressed dissatisfaction with DISH Network's ID theft procedures
Our records indicate that your ID theft claim was received and it was processed on September 23, You will receive a letter from our ID Theft Team advising you of this and the credit bureaus will be advised to remove this item from your credit file
We sincerely regret any inconvenience this issue may have causedPlease note that DISH Network takes the protection of our customers' identity very seriously; however, if a person has all the information required to run a credit check that is accepted by the credit bureaus, there is very little we can do to further verify that person's identityAdditionally, very often customers wish to have a family member or friend supervise the installation of the system as they are indisposed, which is one of many reasons we are unable to check IDs at installation
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 6:am - 2:pm (MDT), Mon-Fri
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Initial Business Response /* (1000, 5, 2015/06/03) */
June 1,
Mr*** ***
*** S*** *** ***
***, *** ***
Re: Revdex.com Complaint # ***
***-***
Dear Mr***:
On May 27, 2015, we received your complaint, dated May 26, 2015, filed with the
Revdex.com
My attempts to contact you by phone at (***) ***-*** on May 27, and 29, 2015, were unsuccessful; however, I left three messages
You maintain that your satellite dish was used to connect service for your upstairs neighborYou requested that your service be restarted for free and your balance be waived due to this issue
Thank you for bringing this matter to our attention; however, this has no impact on your services or charges
We are unable to honor your request to waive your unpaid balanceIf you wish to restart your service, an upfront payment of $is due for services that you received
If there are further questions or concerns about this issue, please feel free to contact me at (***) ***-***
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday-Friday, 6:am - 3:pm MDT
(***) ***-***
cc: Denver / Boulder Revdex.com
*** *** St
Denver, CO
*** ***
Initial Consumer Rebuttal /* (3000, 7, 2015/06/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Because I was never notified that Dish can use my dish for other parties service I paid for the brick and the tripod to hold my dish as well, so I don't think it is fairIf they don't want to restore my service which I know can be done with out my paymentI rather have them cancel my service with out balance due and I will send there box back
Final Business Response /* (4000, 13, 2015/06/18) */
June 15,
Mr*** ***
*** S*** ***, # ***
***, *** ***
Re: Revdex.com Complaint # ***
***-***
Dear Mr***:
On June 15, 2015, we received your correspondence, dated June 11, 2015, filed with the Revdex.com
You continue to request credits on your account because your satellite dish was used to connect your neighbor's DISH Network service
We are unable to honor your request for account credits due to this issueWe regret that you do not agree with our decision
If there are further questions or concerns about this issue, please feel free to contact me at (***) ***-***
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday-Friday, 6:am - 3:pm MDT
(***) ***-***
cc: Denver / Boulder Revdex.com
*** *** St
Denver, CO
*** ***
Final Consumer Response /* (2000, 15, 2015/06/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
March 10, Ms*** *** *** *** *** *** ** *** Re: Revdex.com Complaint # *** ***-***
Dear Ms*** : On March 8, 2016, we received your complaint, dated March 7, 2016, filed with the Revdex.com. My attempts to reach you by phone on March 8, and 10, 2016, have been unsuccessful; however, I was able to leave a voice message on each attempt. You expressed concern with being charged an early termination fee, as you stated that no equipment was installed nor was a contract signedYou requested that the early termination fee be waivedI removed the early termination fee from your accountYour current balance is $If there are further questions or concerns about this issue, please feel free to contact me at *** ***. Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT *** ***
cc: Denver / Boulder Revdex.com *** ** *** *** *** *** *** ** *** *** ***
Final Consumer Response /* (2000, 5, 2015/08/25) */
Please see attached
July 22, Mr*** *** *** *** *** *** ** *** ** *** Re: Revdex.com Complaint # ***
***-*** Dear Mr***: On July 15, 2016, we received your complaint, dated July 13, 2016, filed with the Revdex.com You expressed concern about the loss of your local Fox affiliate and the NFL channel. You requested to have your early termination fee waived When we spoke, I explained that, as DISH Network does not own the channels that we provide, we must contract for the right to do so. As we are not in full control of the channels we carry, we must provide for changes in programming in our customer agreementsWhile we sincerely regret any inconvenience this issue may have caused, we are unable to waive the 24-month commitment associated with your account If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri
Dear MrMendoza: On February 8, 2016, we received your correspondence, dated February 3, 2016, filed with the Revdex.comYou stated that DISH Network billed you for two accounts, although you only have service at one residenceYour attempts to resolve the matter have been
unsuccessful, and the customer service you experienced did not meet your expectationsYou requested that this matter be correctedWhen we spoke today, we determined that you are being billed an early termination fee for account #*** established in your spouse’s (*** ***) nameThis account was placed on DISH Pause for several monthsYou contacted ** *** ***, an independent retail service provider, intending to restart your serviceInstead of restarting the existing account, a new account (#***) was opened under your name at your new residenceAccount #*** was disconnected in December The second bill is for the $early termination feeI offered to waive the early termination fee, as a courtesyAdditionally, the matter will be addressed with ** *** ***You accepted this resolution. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI ###-###-####
Dear Ms***: On August 18, 2016, we received your rebuttal, dated August 16, 2016, filed with the Revdex.com You indicated that you were quoted a monthly rate of $ In my letter dated August 11, 2016, it states that your monthly rate is not $91.99, and it should have said your monthly rate is now $I apologize for any inconvenience this may have caused It was never my intention to add to your frustrationHowever, we consider your contract to be valid If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT ###-###-####
Complaint: ***
I am rejecting this response because:that does not resolve the issue I’m having in waiving the fee for the major inconvenience you caused my familyThe money was returned a week and a half later after I went through the hardship I did and now you want me to pay the fee when your company messed up and charged me on the wrong dayUnacceptablePlease waive the termination fee or I will not accept your response.
Sincerely,
*** ***
August 1, *** *** ***
** *** ***
*** ** *** Re: Revdex.com Complaint # *** *** Dear Ms***: On July 26, 2017, we received your complaint, dated July 19, 2017, filed with the Revdex.com You expressed further concern with the early termination fee that was applied to your DISH Network accountYou again stated that you were not billed the bundled monthly rate that was initially quotedYou requested that the fee be reversedYou would also like the satellite dish removed from your home As previously advised, the 24-month agreement applies to our service onlyA review of the sales call found that you were billed correctly for DISH Network services Our records confirm that the satellite dish was removed from your home on July 24, The early termination fee was also reversed, leaving your account with a zero balance If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** ***
*** *** ***
*** *** ***
*** *** ***
*** *** *** *** ** * *** ** ***
*** ***
*** *** * *** *** *** ***
*** ** *** *** *** ***
*** ** ***
*** ***
Initial Business Response /* (1000, 5, 2015/08/21) */
August 7,
***
Re: ***
Dear ***:
On August 5, 2015, we received your complaint, dated August 4, 2015, filed with the
Revdex.com
You indicated that you have not received a refund for your overpayment and you received different information regarding the processing time
Your DISH Network service was canceled on July 22, 2015, and a refund of $was submitted for your overpaymentSince we were unable to process the refund electronically, a refund check was necessaryPlease be advised that it may take up to days for a refund check to be processed
When I spoke with you by phone on August 5, 2015, I advised you that the refund check was mailed to your home on August 4, Please allow up to seven days for mail time
We appreciate that you brought this issue to our attention so that we may address it internally with the appropriate personnelWe apologize for any inconvenience that this issue may have caused
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday-Friday, 6:am - 3:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Dear Mr***: On March 1, 2016, we received your complaint, dated February 29, 2016, filed with the Revdex.comYou expressed concern regarding the placement of your satellite dish and you asked that your roof be repairedWhen we spoke, I advised you that we will stand behind
our field office’s decision to deny your damage claim as we found the installation to be up to our standards and you signed the service agreement, indicating that you were satisfied with the work completedWe regret that your initial experience was discouraging and we look forward to having the opportunity to provide you with excellent service in the near future. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT ###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
March 15, Ms*** *** *** *** *** *** *** ** *** ** *** Re: Revdex.com Complaint # ***
***-*** Dear Ms***: On March 15, 2016, we received your complaint, dated March 14, 2016, filed with the Revdex.com You disputed the $early termination fee because you moved to an apartment that does not allow the installation of the satellite dishHowever, your apartment management will not provide you with documentation stating this When I spoke with you by telephone today, I explained that this account was established under the Digital Home Advantage (DHA) 24-month agreementYou are bound by the terms of this agreement if you change your residenceHowever, as an exception, I removed the $early termination fee To avoid unreturned equipment fees, please return the receivers and remotesBoxes were shipped under UPS tracking number *** to *** *** *** *** *** *** *** ** ***Keep the return tracking number for your records If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT *** *** Enclosure cc: Denver / Boulder Revdex.com *** ** *** *** *** *** *** ** *** *** ***
Complaint: ***
I am rejecting this response because: I am not rejecting it fullythey contacted meand made an acceptable offer, they dropped the disconect fee and and sent out boxes to return the equipment they were to send me an itemized bill so I could pay the balence offbut on friday the 2nd they took a withdrawl from my bank account for without any noticealso they were never authorized to take any money from this account, it was used time for the initial deposit and were told one time onlywe do not pay bills from that account, my husband pays from a separate accountthey overdrafted my bank account and left me stranded without gas money to get home, my husband had to take a half day off work to bring me moneyif someone took the time to find this account number they could have called meisn't this action bank fraudi have tried to contact the person who set this deal up without a response
Sincerely,
*** ***
June 27, Ms*** *** *** *** *** *** *** ** *** Re: Revdex.com Complaint # ***
***-*** Dear Ms***: On June 21, 2016, we received your complaint, dated June 20, 2016, filed with the Revdex.com You said that DISH Network debited your payment without your authorization When we spoke, I advised you that a review of your account showed that we received a chat on June 19, 2016. The person who chatted in was able to verify your PIN and the last four digits of your debit card number. They requested to upgrade the equipment on your account and they made the payment to which you refer You terminated our call before I was able to recommend that you change your online password (at www.mydish.com), as you stated that no one else should have your account information If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri *** ***
February 22, Ms*** *** *** *** *** ***
*** *** ** *** Re: Revdex.com Complaint # *** ***
Dear Ms***: On February 15, 2016, we received your correspondence, dated February 8, 2016, filed with the Revdex.com You stated that DISH Network withdrew $from your bank account without authorizationAs a result, you incurred a $non-sufficient funds (NSF) feeYou are not a DISH Network customer and you would like this matter corrected Our records show that you established a DISH Network account in September You said the account was supposed to be canceledHowever, a payment of $was collected at the time insteadIn December 2015, a payment of $was collected by DISH Network, which was reversed on January 8, 2016. I left you a message today that I submitted a refund request for the $NSF fee you incurred If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI *** *** cc: Denver / Boulder Revdex.com *** *** *** *** ** *** *** *** Tell us why here
Complaint: ***
I am rejecting this response because: This makes zero senseI received a prorated bill when I paused service? In addition, when you spoke to my wife she said you were extremely rude and the phone went deadSo you either hung up or the connection was lostI guess it was too much trouble to call back since Dish blocks the incoming phone number. Either way, customer service at Dish Network is non-existantCustomers are a nuisance to them and they act as though they are doing you a favor by talking to youTrust me, when our contract is up we'll go back to DirecTV.I also must point out when the tech came out to install service here in Florida, he had no clue what he was doingHe dung holes in my yard, didn't fill them back in, couldn't locate a signal from the satellite, left trash all my yard, left the cable he buried laying on the ground and had to come back the following weekHe installed the dish on a tripodHe said they do this in order to bill Dish Netwwork againWhen a new tech came out the following week, he said the former tech placed the dish in the wrong location and wasn't even aimed at the correct satelliteSo I guess by this subcontractor billing Dish twice, the customers pays for their mistakesDish Netqork is horribleDish Network employee's are not GOD'S, which they think they are.
Sincerely,
*** ***
December 14, Dear Mr***: On December 14, 2016, we received your complaint, dated December 13, 2016, filed with the Revdex.com You stated that when you recently purchased your DISH Network service, you were charged a $activation
fee and a $processing feeYou indicated that the www.dishpromotions.com website offered a free activationHowever, you were advised that you did not credit qualify for that offerYou disagreed that your current credit standing would not qualify and you requested that the matter be addressed When we spoke today, I advised you that you purchased your service from Sterling Commerce Group, an independent retail service providerThey do disclose their $processing feeI also informed you that our free activation offer does state that credit qualification is required; however, as a courtesy, I agreed to waive your $activation feeYou accepted this resolution If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI ###-###-####