Initial Business Response /* (1000, 5, 2015/07/27) */
July 22,
Ms*** ***
*** ** *** ***
*** *** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On July 20, 2015, we received your complaint, dated July 17, 2015,
filed with the Revdex.com
You said that your service does not always work and that your favorite show skipped a seasonYou requested to have your early termination fee waived
I attempted to reach you at (XXX) XXX-XXXX on July 20, and 22, 2015, and I left three voicemails
In my last message, I advised you that our records indicate our technicians were unable to find anything wrong with your systemI also explained that programming is not under DISH Network's control
Although your system was found to be working and although DISH Network has no control over the airing of your favorite show, I made an exception and waived your early termination fee
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 6:am - 2:pm (MDT), Mon-Fri
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (2000, 7, 2015/08/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
January 18, Dear Ms***: On January 18, 2017, we received your rebuttal, dated January 13, 2017, filed with the Revdex.com You indicated you were advised that DISH Network does not bill in advanceIn addition, you requested to have your calls reviewed as you said you asked to have your TRIA retrieved Please refer to my previous response wherein I informed you that I did review your call from when you terminated your internet service, and you told our agent that you left your TRIA at your previous address. No work order was created as the agent advised you that DISH Network cannot go to your old address and retrieve equipment I reviewed your account again and found no instance of an agent advising you that DISH Network does not bill in advance, and I did not advise you of that either While I regret that you do not agree with my response, I are unable to alter it as it is based on our records and reviews of your recorded calls If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri ###-###-####
March 2, Ms*** *** *** * *** *** ** *** Re: Revdex.com Complaint # *** ***-*** Dear Ms***: On
March 2, 2016, we received your correspondence, dated February 29, 2016, filed with the Revdex.comYou stated that a recent review of your DISH Network bill revealed that programming was added to your account without your approval and you were billed $a month for the Heartland programming packageYou contacted DISH Network to resolve the matterYour billing was corrected and you were offered credit for three months of the Heartland package; however, an $credit was providedYou requested that this matter be correctedWhen we spoke today, we review the promotional programming offers and their removal requirementsI advised you that the Heartland package was $a month, so the $credit for three months was correctAdditionally, we reviewed your current billing and confirmed everything else was correctAs a courtesy, I offered you a monthly $credit for six months and added the HD Free for Life promotion to your accountThis provides you high-definition programming for free (a $monthly savings)You accepted this resolutionI am happy we were able to resolve this issue to your satisfactionDISH Network values you as a customer and we appreciate your continued loyalty. If there are further questions or concerns about this issue, please feel free to contact me at *** ***Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI *** *** cc: Denver / Boulder Revdex.com *** *** *** *** ** *** *** ***
Initial Business Response /* (1000, 4, 2015/12/11) */
December 7,
Mrs*** ***
*** *** ** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mrs***:
On December 4, 2015, we received your complaint, dated December 3, 2015, filed with
the Revdex.com
You expressed concern with the debit that was applied to your credit card account for an early termination feeYou maintain that the debit was unauthorized because you only provided permission to charge your credit card account for unreturned equipmentYou also stated that you did not cancel your serviceYou requested a refund
Your internet service was activated on September 19, 2015, with a 24-month commitmentAlthough you indicated that you were not provided with TV service as promised, we do not show that TV service was requested or that you contacted us regarding this concern
Your service was disconnected for non-payment on October 30, 2015, and your service charges were backdated to the interruption date of September 30, Your account was left with an unpaid service balance of $Since your term commitment was not fulfilled, you were charged an early termination fee of $You were also charged a $box return feeEnclosed is a copy of your 24-month agreement wherein it is disclosed that your credit card account will be automatically debited for the early termination feeAs a result, a debit for the early termination fee was applied on November 24,
When I spoke with your husband by phone on December 4, 2015, I advised him that I made an exception and waived the early termination feeI submitted a refund of $to your credit card accountPlease allow three to five business days for processing
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday-Friday, 6:am - 3:pm MDT
(XXX) XXX-XXXX
Enclosure
cc: Denver / Boulder Revdex.com
*** *** ***
*** ** XXXXX
*** ***
Initial Business Response /* (1000, 5, 2015/07/20) */
July 17,
Ms*** ***
XXXXX ** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On July 17, 2015, we received your complaint, dated July 16, 2015, filed with the RevDex.com
You expressed concern about the early termination fee applied to your DISH Network account
When we spoke, I advised you that in appreciation for your long-time patronage, I waived the $balance associated with your account
We strive to provide excellent service and regret that your experience was unfavorableWe thank you for your business and we are disappointed to lose you as a member of the DISH Network family
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 6:am - 2:pm (MDT), Mon-Fri
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
*** ** XXXXX
*** ***
Initial Consumer Rebuttal /* (2000, 7, 2015/07/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I have accepted the outcome due to my account being cleared of any erroneous chargesI appreciate all the help I have received with this matter
Initial Business Response /* (1000, 5, 2015/06/09) */
June 8,
Mr*** ***
*** ***
*** ***, *** ***
Re: Revdex.com Complaint # ***
***
Dear Mr***:
On May 29, 2015, we received your correspondence, dated May 28, 2015, filed with the RevDex.com
You indicated that a DISH Network satellite dish was attached to your residence without your authorizationA previous tenant of another residence allowed this installationYou requested that it be removed and the installation damage be repaired
When we spoke on June 1, 2015, I agreed to forward your concerns to our Corporate Field Resolutions Department for reviewTheir attempts to reach you have been unsuccessfulPlease contact Tyler Bellis from the Corporate Field Resolutions Department at 1-866-946-at your earliest convenience
If there are further questions or concerns about this issue, please feel free to contact me at (***) ***-***
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 2:pm to11:pm MDT, MON-FRI
(***) ***-***
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO
*** ***
Initial Business Response /* (1000, 5, 2015/09/04) */
September 2,
*** *** ***
*** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On August 31, 2015, we received your complaint, dated August 28, 2015, filed
with the Revdex.com
You said that you experienced technical issues with your internet and television serviceYou state that a technician was sent to your home and was unable to correct the problem after being there for almost two hoursYou feel that you should not be penalized for closing the account prior to the commitment being fulfilled
When we spoke by phone, I informed you that our records reflect that our technician was sent to your home on August 5, 2015, and when he arrived at your home he found that your equipment had been removed and was lying on your steps outside of your home
I offered to restart your account and send a technician to your home to address the technical issuesI told you that if he is unable to resolve the problem, I would release you from the contractsHowever, you declined my offer
I informed you that we consider the early termination fees to be accurate charges, as you didn't give us the opportunity to attempt to resolve the technical issues you maintain you were experiencingI offered to waive the internet early termination fee of $and the service (programming and internet) balance of $122.34, leaving a balance due of $You agreed to my resolutionEnclosed is a copy of your contract agreements
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT
(XXX) XXX-XXXX
Enclosures:
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
January 13, Mr*** *** *** *** *** Woodruff, SC *** Re: Revdex.com Complaint # *** *** Dear Mr***: On January 13, 2016, we received your rebuttal, dated January 8, 2016, filed with the Revdex.comYou are requesting a full refund of the funds we collectedYour request is denied; however, my offer for a refund of $still standsIf there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT *** *** cc: Denver / Boulder Revdex.com Cherokee St Denver, CO *** *** Tell us why here
February 24, Ms*** *** ** *** *** *** *** ** *** Re: Revdex.com Complaint # *** *** Dear Ms***: On February 23, 2016, we received your rebuttal, dated February 22, 2016, filed with the Revdex.com You said that you were told that your bill would only increase by $after your first year of serviceYou requested that your billing be corrected When we spoke by phone, I told you that I’m unable to confirm what you were told by Windstream agentsHowever, DISH Network sent you a confirmation email the day you placed your order to *** This email explained the promotion you agreed to and the promotional credits you will receiveI informed you that we consider your billing to be accurate If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT *** *** cc: Denver / Boulder Revdex.com *** *** *** *** ** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** *** When I spoke with *** *** from DISH , my understanding was that the year price guarantee will continue until the year commitment is fulfilledNo change in monthly rate It will be extended by the amount of time that the account is paused
Dear Ms***: On March 15, 2016, we received your complaint, dated March 14, 2016, filed with the Revdex.comYou said that you were experiencing a technical issue and you requested to have your early termination fee waived and all payments made to the account refundedWhen we
spoke, I advised you that the issue you reported is not a technical issue. Our records indicate that you said that you watch TV at night when our receivers are programmed to download their required updates. Without this download, the receivers cannot display the on-screen guide and they may function erraticallyAs I advised you, you may change the times that your receivers update through their respective menus. On your remote control, please press the menu button then the “8” button, and then the “4” button. This will take you to the screen that allows you to change the time your receiver updates as well as the amount of time before your receiver goes into stamodeAs this is not a technical issue, we are unable to honor your request to waive your 24-month commitment or provide you with a refundIf there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely,
Initial Business Response /* (1000, 5, 2015/10/23) */
October 19,
*** *** ***
*** *** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On October 14, 2015, we received your complaint, dated October 13, 2015, filed
with the Revdex.com
You expressed concern with the debit of $that was applied to your credit card accountYou maintain that this was not the credit card account that was initially provided and the debit was not authorizedYou requested reimbursement of the overdraft fees that you incurred
Our records reveal that when you contacted us on September 17, 2014, to schedule an appointment to move your service to a new location, you also opted to upgrade your equipmentYour equipment was upgraded through our DISH'n It Up (DIU) promotion, which enrolled you in a new 24-month commitment upon completion of the installation (October 1, 2015)A review of the recorded call confirms that you provided new credit card account information (ending in 1035)Per the DIU promotion, this credit card account will automatically be debited for any early termination, unreturned equipment and/or shipping fees
Your service was disconnected on August 18, 2015, for non-paymentSince your term commitment was not fulfilled, an early termination fee of $was applied on September 17, The credit card account that was provided for the DIU promotion was debited for this fee on October 12, Notification of the upcoming debit was provided via email to ***@yahoo.com on September 25,
When I spoke with you by phone on October 16, 2015, I advised you that we are unable to honor your reimbursement requestI also explained that in order to receive any account records, we require a subpoena to be provided to DISH Network L.L.Cvia fax to (XXX) XXX-XXXXIt can also be mailed to:
DISH Network L.L.C
PO Box ***
*** ** XXXXX
Attn: Subpoena Request
I made an exception and waived the early termination fee and submitted a refund of $to your credit card accountPlease allow three to five business days for processing
Additionally, a refund of $was submitted on October 19, 2015, for the debit that was applied for unreturned equipment fees on October 18, Per the UPS tracking number that you provided, the equipment was delivered on October 19,
Our records reveal that the refunds were completedIn our email correspondence, I advised you that I am willing to reimburse you for any overdraft fees that the $debit may have caused
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday-Friday, 6:am - 3:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (2000, 7, 2015/11/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Although I continue to maintain that DISH did not have proper authorization to charge the credit card that they charged, they did however make things "right" and refunded all funds that were charged to my card including the $early termination fee along with the $unreturned equipment fee which as stated in their letter they did receive the equipment*** *** also was sure to reimburse all NSF fees that were charged to my checking account due to the erroneous charges*** was courteous and I appreciate her willingness to correct the situation*** also confirmed by email, although not stated in the attached letter, that any balance on my account was wiped and my account was zero'd with no additional fees to be due from me or charged to any accounts that I have or they have listedWith all of this said, I do appreciate the matter being resolved timely
Dear Mr***: On March 3, 2016, we received your complaint, dated March 2, 2016, filed with the Revdex.comYou expressed concern with the debit of your credit card account for the movie channelsYou indicated that you requested these channels to be removed once the free trial ended
and the debit caused you to incur overdraft feesYour service was activated on February 2, 2015, with a 24-month commitment through our Flex promotionThis is a pay-in-advance promotion that requires your monthly payment to be received on or before the due dateYour promotion included the movie channels free for three months (February 2, 2015, through March 1, 2016)On February 17, 2016, a billing statement of $generatedThis billing statement included charges for the movie channels after the promotional period (March 2, 2016, through April 1, 2016)Your billing statement was provided via email at *** on February 19, This billing statement disclosed that $would be debited from your credit card account on February 29, 2016, for these chargesEnclosed is a copy for your reviewThe movie channels were removed from your account on March 1, 2016, and a refund of $was applied to your credit card account todayWhen I spoke with you by phone today, I advised you that we are unable to compensate you for the overdraft fees. If there are further questions or concerns about this issue, please feel free to contact me at *** ***Sincerely,
Initial Business Response /* (4000, 13, 2015/07/10) */
July 8,
Ms*** ***
*** *** *** **
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On July 6, 2015, we received your complaint, dated June 30, 2015, filed with the RevDex.com
You mentioned the following concerns:
Unreturned equipment
Early termination fee
Customer service
You stated that although you returned the internet modem, you are being charged an unreturned equipment feeDISH Network requires that the leased modem and TRIA (eye piece on satellite dish) be returned upon disconnection of your internet serviceWhile the modem was received on May 13, 2015, we do not show that the TRIA was returnedAs a result, an unreturned equipment fee of $was applied to your account on June 5,
You expressed concern with the debit of $that was applied to your credit card account for an early termination feeYou indicated that the fee was supposed to be waived and the debit caused you to incur an overdraft feeOur records reveal that the 24-month commitment and associated early termination fee for your internet service were waived on April 27, However, due to a system error, the early termination fee of $was applied to your DISH Network account on June 4, The early termination fee was reversed on June 24, 2015, and a refund of $was applied to your credit card account on June 29,
You expressed dissatisfaction with our Customer Service Department while you were attempting to resolve your concernsWe appreciate that you brought this matter to our attention so that we may address it internally with the appropriate personnelWe value your feedback and suggestions regarding our policies
I reversed the unreturned equipment fee and applied a credit of $to your account for the overdraft feeAn additional refund of $was applied to your credit card account on July 7, This is a total refund of $for the early termination fee and overdraft feeWhile we are unable to honor your request to provide six months of free TV service, I waived the balance of $currently due on your accountThis will cover your service through July 28,
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday-Friday, 6:am - 3:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
*** ** XXXXX
*** ***
Initial Consumer Rebuttal /* (2000, 15, 2015/07/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Dish personall tols us to return the internet modem, which we didThey never told us to remove and return tha eyeWill be more than happy to return any parts of the sattelite that Dish wants providing they supply proper return addressIt is of no use to meIf they have a local installer that can pick it up that is acceptable as well, as long as I receive a receipt for the parts
I have no real interest in getting anything free, I just want this case to be permanently closed with no further grief, no further charges on credit cards or futher charges being added back onto my account in the future for the same issue
Initial Business Response /* (1000, 5, 2015/12/28) */
December 21,
Mr*** ***
*** ** *** ***
***, ** XXXXX-XXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On December 21, 2015, we received your complaint, dated December 18, 2015,
filed with the Revdex.com
You said that your bank information was not taken down correctly which resulted in your service being disconnected, and when you restored it, you found out that you lost your promotional credits as a resultYou contacted customer service and you were offered a $monthly credit for ten months, but you requested that we honor the original offer
When we spoke, I advised you that I will meet your request and apply a $monthly credit to your account until your contractual agreement expiresI also provided you with a one-time $credit to cover your December 14, 2015, billing statementYou agreed to my resolution
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
*** ** XXXXX
*** ***
Initial Consumer Rebuttal /* (2000, 7, 2015/12/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Dish did a great job honoring the original deal and understanding that the disconnection of service was not my faultI have been very satisfied with the service that they provide and am happy that they stood by their original promotional deal
Initial Business Response /* (1000, 5, 2015/08/10) */
July 27,
*** *** ***
XXXXX *** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On July 17, 2015, we received your correspondence, dated July 16,
2015, filed with the Revdex.com
You maintain that a technician did not complete the removal of the satellite dish from your home
I attempted to reach you at (XXX) XXX-XXXX on July 23, and 26, I left three voice messages
Your concerns were reported to our local installation officeI was advised that a member of the Dish America Corporation installation team will contact you directly to schedule a technician visit
We regret any inconvenience you may have experienced
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday - Friday, 6:am to 2:pm MST
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
*** ** XXXXX
*** ***
Dear Ms***:On March 9, 2016, we received your rebuttal, dated March 9, 2016, filed with the Revdex.com.In your rebuttal, you continue to dispute DISH Network’s policy regarding equipment removal, and you seek reimbursement from DISH Network for the removal of the equipment left by the previous property ownerWhile we regret that you do not agree with the policy as explained in our previous correspondence, we are unable to meet your reimbursement requestAt this point, we respectfully consider the issue closedIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####.Sincerely,*** ***Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: 2:pm to11:pm MDT, MON-FRI###-###-####
Initial Business Response /* (1000, 6, 2015/09/22) */
September 17,
Mr*** ***
XXXXX *** XXXXX-XXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On September 11, 2015, we received your complaint, dated September 10, 2015,
filed with the Revdex.com
I unsuccessfully attempted to contact you at (XXX) XXX-XXXX on September 15, and 17, 2015, and I left three messages
You indicated that you experienced several technical issues with the internet service and when you requested that it be disconnected, you were dissatisfied with the customer service you receivedHowever, you were able to resolve the issue through a supervisor
As you disconnected the service prior to fulfilling the 24-month agreement, you were charged a $early termination feeYou disputed the fee
Because of the technical issues with your internet service, I removed the $early termination fee and submitted a refundSince we refunded the money, please cancel the dispute as this will further complicate the issue
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday through Friday 7:am to 3:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
November 14, Dear Ms***: On November 10, 2016, we received your complaint, dated November 9, 2016, filed with the Revdex.com You requested that we remove your address from our system so that you don’t receive advertisements Most
print advertisements, but not all, are sent by companies that sell DISH Network satellite hardware and programmingThey are independent companies that set their own policies and business procedures I have placed your address on our Do Not Contact listHowever, we do not share any information with the independent companies that sell our productTherefore, we suggest that you call the contact phone number on each advertisement and request to be placed on their Do Not Contact list The United States Postal Service also has some suggestions to prevent the receipt of unwanted print advertisements: The Direct Marketing Association (DMA) created a "Do Not Mail" registryThe DMA has approximately 3,membersRegistry members are no longer allowed to be contacted by members of the DMAEmail registration is free at www.dmachoice.orgRegistration by mail is $It takes approximately two to three months before a significant reduction in junk mail is seenThe DMA registry provides a partial solution; junk mail may still be received from non-DMA membersThe DMA contact information is as follows: DMAchoice Direct Marketing Association PO Box Carmel, NY dmachoice.org There are methods available to refuse delivery from non-governmental institutionsRequest Form 1500, Application for Listing and/or Prohibitory OrderThe form was originally created to avoid circulation of sexually-oriented mail; however, the Supreme Court ruled Form can be used to refuse all undesirable mail, including junk mailWhen submitting Form 1500, include a sample piece of junk mailIt takes days to have your address added to the listYour listing is active for five years The Prohibitory Order Processing Center contact information is: US Postal Service PO Box Memphis TN 38173-usps.com/forms/_pdf/ps1500.pdf If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT ###-###-####
Dear Mrand Mrs***: On April 27, 2016, we received your complaint, dated April 26, 2016, filed with the Revdex.comYou indicated that you were told we would give you a payment extension (Promise-to-Pay) until *** 6, 2016, but your service was disconnected prior to that dateYou
also stated that we overcharged you for a month of serviceWhen I spoke with you by telephone today, I informed you that DISH Network cannot provide a Promise-to-Pay (PTP) if an account has a balance of $or moreSince your balance was $485.98, you did not qualify for a PTPWe have no record of a PTP being offeredI apologize if you received different informationDuring our conversation, you informed me that you have been advised of the month-in-advance billing and you now understand that you were not overchargedPlease note that you subscribe to our highest programming package, and you have the option to reduce your programming to lower your billIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT ###-###-####
Initial Business Response /* (1000, 5, 2015/07/27) */
July 22,
Ms*** ***
*** ** *** ***
*** *** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On July 20, 2015, we received your complaint, dated July 17, 2015,
filed with the Revdex.com
You said that your service does not always work and that your favorite show skipped a seasonYou requested to have your early termination fee waived
I attempted to reach you at (XXX) XXX-XXXX on July 20, and 22, 2015, and I left three voicemails
In my last message, I advised you that our records indicate our technicians were unable to find anything wrong with your systemI also explained that programming is not under DISH Network's control
Although your system was found to be working and although DISH Network has no control over the airing of your favorite show, I made an exception and waived your early termination fee
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 6:am - 2:pm (MDT), Mon-Fri
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (2000, 7, 2015/08/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
January 18, Dear Ms***: On January 18, 2017, we received your rebuttal, dated January 13, 2017, filed with the Revdex.com You indicated you were advised that DISH Network does not bill in advanceIn addition, you requested to have your calls reviewed as you said you asked to have your TRIA retrieved Please refer to my previous response wherein I informed you that I did review your call from when you terminated your internet service, and you told our agent that you left your TRIA at your previous address. No work order was created as the agent advised you that DISH Network cannot go to your old address and retrieve equipment I reviewed your account again and found no instance of an agent advising you that DISH Network does not bill in advance, and I did not advise you of that either While I regret that you do not agree with my response, I are unable to alter it as it is based on our records and reviews of your recorded calls If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri ###-###-####
March 2, Ms*** *** *** * *** *** ** *** Re: Revdex.com Complaint # *** ***-*** Dear Ms***: On
March 2, 2016, we received your correspondence, dated February 29, 2016, filed with the Revdex.comYou stated that a recent review of your DISH Network bill revealed that programming was added to your account without your approval and you were billed $a month for the Heartland programming packageYou contacted DISH Network to resolve the matterYour billing was corrected and you were offered credit for three months of the Heartland package; however, an $credit was providedYou requested that this matter be correctedWhen we spoke today, we review the promotional programming offers and their removal requirementsI advised you that the Heartland package was $a month, so the $credit for three months was correctAdditionally, we reviewed your current billing and confirmed everything else was correctAs a courtesy, I offered you a monthly $credit for six months and added the HD Free for Life promotion to your accountThis provides you high-definition programming for free (a $monthly savings)You accepted this resolutionI am happy we were able to resolve this issue to your satisfactionDISH Network values you as a customer and we appreciate your continued loyalty. If there are further questions or concerns about this issue, please feel free to contact me at *** ***Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI *** *** cc: Denver / Boulder Revdex.com *** *** *** *** ** *** *** ***
Initial Business Response /* (1000, 4, 2015/12/11) */
December 7,
Mrs*** ***
*** *** ** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mrs***:
On December 4, 2015, we received your complaint, dated December 3, 2015, filed with
the Revdex.com
You expressed concern with the debit that was applied to your credit card account for an early termination feeYou maintain that the debit was unauthorized because you only provided permission to charge your credit card account for unreturned equipmentYou also stated that you did not cancel your serviceYou requested a refund
Your internet service was activated on September 19, 2015, with a 24-month commitmentAlthough you indicated that you were not provided with TV service as promised, we do not show that TV service was requested or that you contacted us regarding this concern
Your service was disconnected for non-payment on October 30, 2015, and your service charges were backdated to the interruption date of September 30, Your account was left with an unpaid service balance of $Since your term commitment was not fulfilled, you were charged an early termination fee of $You were also charged a $box return feeEnclosed is a copy of your 24-month agreement wherein it is disclosed that your credit card account will be automatically debited for the early termination feeAs a result, a debit for the early termination fee was applied on November 24,
When I spoke with your husband by phone on December 4, 2015, I advised him that I made an exception and waived the early termination feeI submitted a refund of $to your credit card accountPlease allow three to five business days for processing
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday-Friday, 6:am - 3:pm MDT
(XXX) XXX-XXXX
Enclosure
cc: Denver / Boulder Revdex.com
*** *** ***
*** ** XXXXX
*** ***
Initial Business Response /* (1000, 5, 2015/07/20) */
July 17,
Ms*** ***
XXXXX ** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On July 17, 2015, we received your complaint, dated July 16, 2015, filed with the RevDex.com
You expressed concern about the early termination fee applied to your DISH Network account
When we spoke, I advised you that in appreciation for your long-time patronage, I waived the $balance associated with your account
We strive to provide excellent service and regret that your experience was unfavorableWe thank you for your business and we are disappointed to lose you as a member of the DISH Network family
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 6:am - 2:pm (MDT), Mon-Fri
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
*** ** XXXXX
*** ***
Initial Consumer Rebuttal /* (2000, 7, 2015/07/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I have accepted the outcome due to my account being cleared of any erroneous chargesI appreciate all the help I have received with this matter
Initial Business Response /* (1000, 5, 2015/06/09) */
June 8,
Mr*** ***
*** ***
*** ***, *** ***
Re: Revdex.com Complaint # ***
***
Dear Mr***:
On May 29, 2015, we received your correspondence, dated May 28, 2015, filed with the RevDex.com
You indicated that a DISH Network satellite dish was attached to your residence without your authorizationA previous tenant of another residence allowed this installationYou requested that it be removed and the installation damage be repaired
When we spoke on June 1, 2015, I agreed to forward your concerns to our Corporate Field Resolutions Department for reviewTheir attempts to reach you have been unsuccessfulPlease contact Tyler Bellis from the Corporate Field Resolutions Department at 1-866-946-at your earliest convenience
If there are further questions or concerns about this issue, please feel free to contact me at (***) ***-***
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 2:pm to11:pm MDT, MON-FRI
(***) ***-***
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO
*** ***
Initial Business Response /* (1000, 5, 2015/09/04) */
September 2,
*** *** ***
*** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On August 31, 2015, we received your complaint, dated August 28, 2015, filed
with the Revdex.com
You said that you experienced technical issues with your internet and television serviceYou state that a technician was sent to your home and was unable to correct the problem after being there for almost two hoursYou feel that you should not be penalized for closing the account prior to the commitment being fulfilled
When we spoke by phone, I informed you that our records reflect that our technician was sent to your home on August 5, 2015, and when he arrived at your home he found that your equipment had been removed and was lying on your steps outside of your home
I offered to restart your account and send a technician to your home to address the technical issuesI told you that if he is unable to resolve the problem, I would release you from the contractsHowever, you declined my offer
I informed you that we consider the early termination fees to be accurate charges, as you didn't give us the opportunity to attempt to resolve the technical issues you maintain you were experiencingI offered to waive the internet early termination fee of $and the service (programming and internet) balance of $122.34, leaving a balance due of $You agreed to my resolutionEnclosed is a copy of your contract agreements
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT
(XXX) XXX-XXXX
Enclosures:
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
January 13, Mr*** *** *** *** *** Woodruff, SC *** Re: Revdex.com Complaint # *** *** Dear Mr***: On January 13, 2016, we received your rebuttal, dated January 8, 2016, filed with the Revdex.comYou are requesting a full refund of the funds we collectedYour request is denied; however, my offer for a refund of $still standsIf there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT *** *** cc: Denver / Boulder Revdex.com Cherokee St Denver, CO *** *** Tell us why here
February 24, Ms*** *** ** *** *** *** *** ** *** Re: Revdex.com Complaint # *** *** Dear Ms***: On February 23, 2016, we received your rebuttal, dated February 22, 2016, filed with the Revdex.com You said that you were told that your bill would only increase by $after your first year of serviceYou requested that your billing be corrected When we spoke by phone, I told you that I’m unable to confirm what you were told by Windstream agentsHowever, DISH Network sent you a confirmation email the day you placed your order to *** This email explained the promotion you agreed to and the promotional credits you will receiveI informed you that we consider your billing to be accurate If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT *** *** cc: Denver / Boulder Revdex.com *** *** *** *** ** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** *** When I spoke with *** *** from DISH , my understanding was that the year price guarantee will continue until the year commitment is fulfilledNo change in monthly rate It will be extended by the amount of time that the account is paused
Dear Ms***: On March 15, 2016, we received your complaint, dated March 14, 2016, filed with the Revdex.comYou said that you were experiencing a technical issue and you requested to have your early termination fee waived and all payments made to the account refundedWhen we
spoke, I advised you that the issue you reported is not a technical issue. Our records indicate that you said that you watch TV at night when our receivers are programmed to download their required updates. Without this download, the receivers cannot display the on-screen guide and they may function erraticallyAs I advised you, you may change the times that your receivers update through their respective menus. On your remote control, please press the menu button then the “8” button, and then the “4” button. This will take you to the screen that allows you to change the time your receiver updates as well as the amount of time before your receiver goes into stamodeAs this is not a technical issue, we are unable to honor your request to waive your 24-month commitment or provide you with a refundIf there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely,
Initial Business Response /* (1000, 5, 2015/10/23) */
October 19,
*** *** ***
*** *** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On October 14, 2015, we received your complaint, dated October 13, 2015, filed
with the Revdex.com
You expressed concern with the debit of $that was applied to your credit card accountYou maintain that this was not the credit card account that was initially provided and the debit was not authorizedYou requested reimbursement of the overdraft fees that you incurred
Our records reveal that when you contacted us on September 17, 2014, to schedule an appointment to move your service to a new location, you also opted to upgrade your equipmentYour equipment was upgraded through our DISH'n It Up (DIU) promotion, which enrolled you in a new 24-month commitment upon completion of the installation (October 1, 2015)A review of the recorded call confirms that you provided new credit card account information (ending in 1035)Per the DIU promotion, this credit card account will automatically be debited for any early termination, unreturned equipment and/or shipping fees
Your service was disconnected on August 18, 2015, for non-paymentSince your term commitment was not fulfilled, an early termination fee of $was applied on September 17, The credit card account that was provided for the DIU promotion was debited for this fee on October 12, Notification of the upcoming debit was provided via email to ***@yahoo.com on September 25,
When I spoke with you by phone on October 16, 2015, I advised you that we are unable to honor your reimbursement requestI also explained that in order to receive any account records, we require a subpoena to be provided to DISH Network L.L.Cvia fax to (XXX) XXX-XXXXIt can also be mailed to:
DISH Network L.L.C
PO Box ***
*** ** XXXXX
Attn: Subpoena Request
I made an exception and waived the early termination fee and submitted a refund of $to your credit card accountPlease allow three to five business days for processing
Additionally, a refund of $was submitted on October 19, 2015, for the debit that was applied for unreturned equipment fees on October 18, Per the UPS tracking number that you provided, the equipment was delivered on October 19,
Our records reveal that the refunds were completedIn our email correspondence, I advised you that I am willing to reimburse you for any overdraft fees that the $debit may have caused
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday-Friday, 6:am - 3:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (2000, 7, 2015/11/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Although I continue to maintain that DISH did not have proper authorization to charge the credit card that they charged, they did however make things "right" and refunded all funds that were charged to my card including the $early termination fee along with the $unreturned equipment fee which as stated in their letter they did receive the equipment*** *** also was sure to reimburse all NSF fees that were charged to my checking account due to the erroneous charges*** was courteous and I appreciate her willingness to correct the situation*** also confirmed by email, although not stated in the attached letter, that any balance on my account was wiped and my account was zero'd with no additional fees to be due from me or charged to any accounts that I have or they have listedWith all of this said, I do appreciate the matter being resolved timely
Dear Mr***: On March 3, 2016, we received your complaint, dated March 2, 2016, filed with the Revdex.comYou expressed concern with the debit of your credit card account for the movie channelsYou indicated that you requested these channels to be removed once the free trial ended
and the debit caused you to incur overdraft feesYour service was activated on February 2, 2015, with a 24-month commitment through our Flex promotionThis is a pay-in-advance promotion that requires your monthly payment to be received on or before the due dateYour promotion included the movie channels free for three months (February 2, 2015, through March 1, 2016)On February 17, 2016, a billing statement of $generatedThis billing statement included charges for the movie channels after the promotional period (March 2, 2016, through April 1, 2016)Your billing statement was provided via email at *** on February 19, This billing statement disclosed that $would be debited from your credit card account on February 29, 2016, for these chargesEnclosed is a copy for your reviewThe movie channels were removed from your account on March 1, 2016, and a refund of $was applied to your credit card account todayWhen I spoke with you by phone today, I advised you that we are unable to compensate you for the overdraft fees. If there are further questions or concerns about this issue, please feel free to contact me at *** ***Sincerely,
Initial Business Response /* (4000, 13, 2015/07/10) */
July 8,
Ms*** ***
*** *** *** **
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On July 6, 2015, we received your complaint, dated June 30, 2015, filed with the RevDex.com
You mentioned the following concerns:
Unreturned equipment
Early termination fee
Customer service
You stated that although you returned the internet modem, you are being charged an unreturned equipment feeDISH Network requires that the leased modem and TRIA (eye piece on satellite dish) be returned upon disconnection of your internet serviceWhile the modem was received on May 13, 2015, we do not show that the TRIA was returnedAs a result, an unreturned equipment fee of $was applied to your account on June 5,
You expressed concern with the debit of $that was applied to your credit card account for an early termination feeYou indicated that the fee was supposed to be waived and the debit caused you to incur an overdraft feeOur records reveal that the 24-month commitment and associated early termination fee for your internet service were waived on April 27, However, due to a system error, the early termination fee of $was applied to your DISH Network account on June 4, The early termination fee was reversed on June 24, 2015, and a refund of $was applied to your credit card account on June 29,
You expressed dissatisfaction with our Customer Service Department while you were attempting to resolve your concernsWe appreciate that you brought this matter to our attention so that we may address it internally with the appropriate personnelWe value your feedback and suggestions regarding our policies
I reversed the unreturned equipment fee and applied a credit of $to your account for the overdraft feeAn additional refund of $was applied to your credit card account on July 7, This is a total refund of $for the early termination fee and overdraft feeWhile we are unable to honor your request to provide six months of free TV service, I waived the balance of $currently due on your accountThis will cover your service through July 28,
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday-Friday, 6:am - 3:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
*** ** XXXXX
*** ***
Initial Consumer Rebuttal /* (2000, 15, 2015/07/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Dish personall tols us to return the internet modem, which we didThey never told us to remove and return tha eyeWill be more than happy to return any parts of the sattelite that Dish wants providing they supply proper return addressIt is of no use to meIf they have a local installer that can pick it up that is acceptable as well, as long as I receive a receipt for the parts
I have no real interest in getting anything free, I just want this case to be permanently closed with no further grief, no further charges on credit cards or futher charges being added back onto my account in the future for the same issue
Initial Business Response /* (1000, 5, 2015/12/28) */
December 21,
Mr*** ***
*** ** *** ***
***, ** XXXXX-XXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On December 21, 2015, we received your complaint, dated December 18, 2015,
filed with the Revdex.com
You said that your bank information was not taken down correctly which resulted in your service being disconnected, and when you restored it, you found out that you lost your promotional credits as a resultYou contacted customer service and you were offered a $monthly credit for ten months, but you requested that we honor the original offer
When we spoke, I advised you that I will meet your request and apply a $monthly credit to your account until your contractual agreement expiresI also provided you with a one-time $credit to cover your December 14, 2015, billing statementYou agreed to my resolution
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
*** ** XXXXX
*** ***
Initial Consumer Rebuttal /* (2000, 7, 2015/12/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Dish did a great job honoring the original deal and understanding that the disconnection of service was not my faultI have been very satisfied with the service that they provide and am happy that they stood by their original promotional deal
Initial Business Response /* (1000, 5, 2015/08/10) */
July 27,
*** *** ***
XXXXX *** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On July 17, 2015, we received your correspondence, dated July 16,
2015, filed with the Revdex.com
You maintain that a technician did not complete the removal of the satellite dish from your home
I attempted to reach you at (XXX) XXX-XXXX on July 23, and 26, I left three voice messages
Your concerns were reported to our local installation officeI was advised that a member of the Dish America Corporation installation team will contact you directly to schedule a technician visit
We regret any inconvenience you may have experienced
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday - Friday, 6:am to 2:pm MST
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
*** ** XXXXX
*** ***
Dear Ms***:On March 9, 2016, we received your rebuttal, dated March 9, 2016, filed with the Revdex.com.In your rebuttal, you continue to dispute DISH Network’s policy regarding equipment removal, and you seek reimbursement from DISH Network for the removal of the equipment left by the previous property ownerWhile we regret that you do not agree with the policy as explained in our previous correspondence, we are unable to meet your reimbursement requestAt this point, we respectfully consider the issue closedIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####.Sincerely,*** ***Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: 2:pm to11:pm MDT, MON-FRI###-###-####
Initial Business Response /* (1000, 6, 2015/09/22) */
September 17,
Mr*** ***
XXXXX *** XXXXX-XXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On September 11, 2015, we received your complaint, dated September 10, 2015,
filed with the Revdex.com
I unsuccessfully attempted to contact you at (XXX) XXX-XXXX on September 15, and 17, 2015, and I left three messages
You indicated that you experienced several technical issues with the internet service and when you requested that it be disconnected, you were dissatisfied with the customer service you receivedHowever, you were able to resolve the issue through a supervisor
As you disconnected the service prior to fulfilling the 24-month agreement, you were charged a $early termination feeYou disputed the fee
Because of the technical issues with your internet service, I removed the $early termination fee and submitted a refundSince we refunded the money, please cancel the dispute as this will further complicate the issue
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday through Friday 7:am to 3:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
November 14, Dear Ms***: On November 10, 2016, we received your complaint, dated November 9, 2016, filed with the Revdex.com You requested that we remove your address from our system so that you don’t receive advertisements Most
print advertisements, but not all, are sent by companies that sell DISH Network satellite hardware and programmingThey are independent companies that set their own policies and business procedures I have placed your address on our Do Not Contact listHowever, we do not share any information with the independent companies that sell our productTherefore, we suggest that you call the contact phone number on each advertisement and request to be placed on their Do Not Contact list The United States Postal Service also has some suggestions to prevent the receipt of unwanted print advertisements: The Direct Marketing Association (DMA) created a "Do Not Mail" registryThe DMA has approximately 3,membersRegistry members are no longer allowed to be contacted by members of the DMAEmail registration is free at www.dmachoice.orgRegistration by mail is $It takes approximately two to three months before a significant reduction in junk mail is seenThe DMA registry provides a partial solution; junk mail may still be received from non-DMA membersThe DMA contact information is as follows: DMAchoice Direct Marketing Association PO Box Carmel, NY dmachoice.org There are methods available to refuse delivery from non-governmental institutionsRequest Form 1500, Application for Listing and/or Prohibitory OrderThe form was originally created to avoid circulation of sexually-oriented mail; however, the Supreme Court ruled Form can be used to refuse all undesirable mail, including junk mailWhen submitting Form 1500, include a sample piece of junk mailIt takes days to have your address added to the listYour listing is active for five years The Prohibitory Order Processing Center contact information is: US Postal Service PO Box Memphis TN 38173-usps.com/forms/_pdf/ps1500.pdf If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT ###-###-####
Dear Mrand Mrs***: On April 27, 2016, we received your complaint, dated April 26, 2016, filed with the Revdex.comYou indicated that you were told we would give you a payment extension (Promise-to-Pay) until *** 6, 2016, but your service was disconnected prior to that dateYou
also stated that we overcharged you for a month of serviceWhen I spoke with you by telephone today, I informed you that DISH Network cannot provide a Promise-to-Pay (PTP) if an account has a balance of $or moreSince your balance was $485.98, you did not qualify for a PTPWe have no record of a PTP being offeredI apologize if you received different informationDuring our conversation, you informed me that you have been advised of the month-in-advance billing and you now understand that you were not overchargedPlease note that you subscribe to our highest programming package, and you have the option to reduce your programming to lower your billIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT ###-###-####