Initial Business Response /* (1000, 4, 2015/05/15) */
May 5,
Ms*** ***
*** *** St
*** ***, *** ***
Re: Revdex.com Complaint # ***
***-***
Dear Ms***:
On May 5, 2015, we received your correspondence, dated May 4, 2015, filed with the
Revdex.com
You stated that your husband (*** ***) has a debt on his credit report from DISH Network for $You were under the impression that this matter was resolved when your account was disconnected in You requested that this matter be resolved and removed from his credit report
When we spoke today, I agreed to resolve the $debt and I requested that the charge be removed from the collections process and that the debt be deleted from the credit bureausYou accepted this resolution
If there are further questions or concerns about this issue, please feel free to contact me at (***) ***-***
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 2:pm to11:pm MDT, MON-FRI
(***) ***-***
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO
*** ***
Initial Consumer Rebuttal /* (2000, 6, 2015/05/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept DISH's response conditionally, subject to the items being removed (not closed, but removed) from my husband's credit report as promised by 7/1/
December 30, *** *** ***
** *** ***
*** ** *** Re: Revdex.com Complaint # *** 8***-*** Dear Mr
***: On December 29, 2015, we received your complaint, dated December 28, 2015, filed with the Revdex.comYou said that your bill increased so you disconnected your DISH Network account. You disputed the $balance associated with your account and requested that it be waivedWhen we spoke, I attempted to advise you that your price did not increase. You received monthly credits totaling $as part of your new customer promotion and, after a year, these credits dropped off your accountOur records show that you were charged a $early termination feeThis fee was debited from your bank account on August 29, 2015. You contacted us on August 30, 2015, to dispute the fee and the agent with whom you spoke waived it as a courtesy. As your payment had already been processed, you were refunded your credit balance of $on November 11, 2015. We then received your bank’s dispute of the $fee on November 12, As such, you received a $refund and the $fee was also returned to your bank, causing a remaining balance on your DISH Network account of $200.00. As you received your funds twice for only one payment, we request that you remit payment for your balance of $Enclosed are copies of your last four bills for your recordsIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri ###-###-#### Enclosure cc: Denver / Boulder Revdex.com Cherokee St Denver, CO *** ***
April 15, Ms*** *** *** *** *** *** *** * *** *** ** *** Re: Revdex.com Complaint # ***
***-*** Dear Ms***: On April 8, 2016, we received your correspondence, dated April 7, 2016, filed with the Revdex.com You stated that you have experienced ongoing billing issues with your DISH Network serviceYou indicated that you were promised a free service move in January Internet was not installed as requested, and you did not receive the discount you were promised to restart your serviceYou requested that you be provided the pricing you were originally quoted, internet installation, and to have all reconnect fees waivedYou also requested that all contact be in writing I have received no response to my April 12, 2016, email correspondence (copy enclosed) When you began service in September 2013, you were provided our standard new customer promotional discount for months with a 24-month term commitmentWhen your promotional period ended, you were billed the regular price for your service I have reviewed the calls and chat records on your account We moved your service on February 28, Your account did not meet the requirements to qualify for the free move offer, nor do our records indicate that you were offered a free moveYou were charged $on February 28, As a courtesy, you were provided a $credit toward the move fee on April 14, 2014. Your account was disconnected for non-payment on July 6, You called in on July 8, 2015, to inquire about payment to restart your serviceYou were offered a one-time 50% discount on your past-due balance, and a credit of $was applied to your account to assist you in restarting the serviceThere was no offer made to provide monthly discounts on your bill going forward We received a chat inquiry from you about internet on August 15, You were referred to our internet sales team and provided a contact numberThe request was not pursued you are not currently under any contractual commitment with DISH Network If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that, while this solution is not the original request, this resolution is satisfactory to me
Sincerely,
*** ***
Initial Business Response /* (1000, 5, 2015/06/18) */
June 17,
*** *** ***
*** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On June 17, 2015, we received your correspondence, dated June 16, 2015, filed with the
Revdex.com
You stated that you experienced reoccurring billing issues with your DISH Network accountYou recently upgraded your equipmentYou did not receive the monthly rate that you were promisedYour attempt to correct the matter was unsuccessful and the customer service you encountered did not meet your expectationsThis led you to disconnect your accountYou have now been billed for an early termination feeYou requested that this fee be waived and you would like a refund for the months that you were charged at a higher rate
When we spoke today, I agreed to waive your early termination fee and I have issued a refund for $You accepted this resolution
We strive to provide excellent service and regret that your experience was unfavorableWe thank you for your business and we are disappointed to lose you as a member of the DISH Network family
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 2:pm to11:pm MDT, MON-FRI
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
October 30, *** *** ***
*** *** *** ***
*** ** *** Re: Revdex.com Complaint # ***
*** Dear Ms***: On October 13, 2017, we received your complaint, dated October 31, 2017, filed with the Revdex.com I unsuccessfully attempted to contact you at *** *** on October 18, and 30, 2017, and I left three messagesI also sent an email to *** with a request to contact me You maintain that you were offered *** free for one year, but you did not receive itYou also mentioned that you were charged for the Protection Plan for four months As previously advised, you established this account through Go Dish Com, an independent retailerA review of the sales call from November 13, 2016, reveals that you were not offered *** free for one yearYou took advantage of the three months free offer for ***, *** *** *** and the DISH Movie PackThe *** free for months promotion was not available until December 28, 2016, and for new customers onlyHowever, as an exception, you were provided *** free for six months on May 20, The Protection Plan is provided free for the first six months of serviceThis is disclosed in the Digital Home Advantage (DHA) 24-month agreementThe six months expired on June 10, 2017, and you began to be billed at the regular rateAlthough you maintain that you previously removed it, we have no record of thisNevertheless, on October 12, 2017, the Protection Plan was removed from your account and you were provided an account credit of $ If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** ***
*** *** ***
*** *** ***
*** *** ***
*** *** *** *** *** *** ** ** *** ** ***
*** ***
*** *** * *** *** *** ***
*** ** *** *** *** ***
*** ** ***
May 24, Ms*** *** ** *** *** *** ** *** Re: Revdex.com Complaint # *** ***-***
Dear Ms***: On May 20, 2016, we received your complaint, dated May 19, 2016, filed with the Revdex.com You expressed dissatisfaction with the level of customer service that you received When we spoke, I advised you that, in recognition of the inconvenience this issue caused, I waived your 24-month commitment and applied a one-time credit for one month of service I would like to apologize on behalf of DISH Network for the way that your issue was handled by our representatives and for the service that you received. Thank you for bringing this issue to our attention so that we may address it with the appropriate personnel If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri *** ***
*** *** * *** *** *** ***
*** ** *** *** *** ***
*** ** ***
*
*** ***
August 4, Ms*** *** *** *** *** *** * *** ** *** Re: Revdex.com Complaint # *** ***-*** Dear Ms***: On August 4, 2016, we received your rebuttal, dated August 3, 2016, filed with the Revdex.com You maintain that you did not authorize the debit of your early termination fee Please refer to my previous response wherein I explained that the credit card account debited was provided as the qualifying credit card for your DISH Network service Per the terms of service, to which you agreed, your early termination fee was applied to the qualifying credit card account after your DISH Network account was disconnected due to non-payment If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri *** ***
March 14, Mr*** *** *** *** *** *** *** *** *** ** *** Re: Revdex.com Complaint # ***
***-*** Dear Mr***: On March 9, 2016, we received your complaint, dated March 8, 2016, filed with the Revdex.com. My attempts to reach you by phone on March 9, and 14, 2016, have been unsuccessful; however, I was able to leave a voice message on each attempt You expressed concern regarding a bill you received for $You asked that the balance be waived, and for your credit report to be corrected A review of your account reveals that the ending balance of $is a result of your shipping fees for the return of your leased equipmentThese fees are disclosed at the point of sale and in the contractThey were also disclosed to you when you closed your accountAlthough we consider the fees to be valid, I have waived them as a courtesyYour credit report will be updated to reflect that the balance has been paid If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT *** *** cc: Denver / Boulder Revdex.com *** ** *** *** *** *** *** ** *** *** ***
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept the proposed resolutionMy complaint was not that the Dish Network equipment was faultyMy complaint is that I was not receiving high definitionI have canceled my dish service and now have Direct TVI now have high definition again and a crystal clear pictureMy non HD channels with Direct tv are clearer than the HD channels with DishWeather or not the Dish equipment was faulty, I never had high definitionYou charged me for six months for a service you did not provide, charged me for the tune up tv that I was told I was not going to be charged for and never has been returned as you stated and now want to charge me for canceling my contractWhat you are running is a downright SCAM! Further more I ask for a copy of my contract because I didn't recall signing a contractI was sent a copy of the contractMy name is printed on it but is signed by someone I have never heard ofI was here during the installation as well as my wife and kidsNone of our names are signed on the contractIf addition monies are removed from my account for any reason, I will contact an attorney
July 13, Ms*** *** *** *** *** *** ** *** Re: Revdex.com Complaint # *** ***
Dear Ms***: On July 11, 2016, we received your complaint, dated July 7, 2016, filed with the Revdex.com You indicated that a DISH Network account is appearing on your credit report although you have never had our serviceYou requested that this information be removed When I spoke with you by telephone today, I informed you that in order to have this removed from your credit report, you will need to file an Identity Theft AffidavitYou told me you want no further contact from us, and you terminated the call If you feel that you have been a victim of ID theft, you may file an ID Theft Affidavit (enclosed). Once you have filled it out and signed it, please send it to the DISH Network Identity Theft Verification TeamThe team will not start the investigative process until a signed ID Theft Affidavit has been received. If you have sent the affidavit and have not been contacted, you may call their direct line at *** ***You can expect to receive a call back in 24-hours You can send the documentation by: Fax: *** Email: *** Mail: ID Theft Verification Team PO Box *** *** ** *** If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT *** *** Enclosure
Tell us why here...August 3, 2016 Ms*** *** *** *** *** ** *** Re: Revdex.com Complaint # ***
***-*** Dear Ms***: On July 28, 2016, we received your complaint, dated July 26, 2016, filed with the Revdex.com. You said that $was debited from your credit card account without your permission or knowledgeYou indicated that the debit caused your account to be overdrawnYou told our agent that you would be making monthly payments to pay off the balance dueYou requested that we refund the $and provide you with an additional refund of $for the overdraft fee you incurred When we spoke by phone, I explained that your account was closed due to nonpayment, which violated your contract agreementTherefore, per our contract, we debited your credit card account $for the early termination feePlease note, DISH Network doesn’t offer payment plansDue to the fact that we have a signed contract for you on file, I am unable to meet your requestsEnclosed is a copy of your contract for your records If there are further questions or concerns about this issue, please feel free to contact me at *** ***. Sincerely, *** ***Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT*** *** Enclosure
January 10, Ms*** *** *** *** *** *** ***, SC *** Re: Revdex.com Complaint # *** *** Dear Ms***: On January 9, 2017, we received your rebuttal, dated January 7, 2017, filed with the Revdex.com You disputed the information I provided in my response and maintain you were billed for services rendered after you requested to disconnect your *** account As I explained in my previous response, I reviewed your June 22, 2016, call and the agent you spoke with did provide you with phone numbers for *** and *** so you could contact them concerning internet serviceAt that time, you left your DISH Network account active. We have no record of any calls prior to this except one on January 12, 2016, which consisted of a request for a lower monthly rate Please note that DISH Network has no control over *** billing and you must contact them directly concerning your balance with them If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri *** *** cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO *** ***
Dear *** ***: On June 17, 2016, we received your complaint, dated June 14, 2016, filed with the Revdex.com You indicated that you have never had a DISH Network account nor have you ever applied for an account and you requested that the inquiries be removed from your credit
reportYou maintain that you received two ***bank cards that you did not apply forYou also mentioned *** Our research discovered that on May 10, 2016, your wife (*** ***) called in to request serviceShe provided your information to establish the accountThe representative requested to speak with you to get authorization to run a credit check and you gave your verbal permission Because you authorized the credit inquiry, we are unable to remove it from your report We are unable to assist you with your concerns regarding *** and ***bank, as these companies are separate entities and they are not affiliated with DISH NetworkPlease contact them directly If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT ###-###-####
November 13, *** *** ***
*** *** ***
*** ** *** Re: Revdex.com Complaint # ***
*** Dear Mr***: On October 19, 2017, we received your complaint, dated October 18, 2017, filed with the Revdex.com You maintain that you qualify for high-speed internet, but you could not get it in your areaYou were overcharged for TV service and we would not honor the price on the flyerYou maintain that the credit check was unauthorized and you expressed concern with the customer service you received When I spoke with you by telephone today, I requested the name and phone number that was provided on the advertisement that you responded toI advised you that without this information, I am unable to determine who you contacted, as independent retailers are authorized to sell service for other providers DISH Network advertisements include notification that qualification and restrictions apply based on availability in your location When you provided your personal information, you authorized the credit checks DISH Network does not discriminate on the basis of age, race, sex, color, religion, national origin, disability, or any other status protected by federal, state or local law. Additionally, DISH Network’s multi-cultural channels attract a diverse customer base If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** ***
*** *** ***
*** *** ***
*** *** ***
*** *** *** *** *** *** ** ** *** ** ***
*** ***
*** *** * *** *** *** ***
*** ** *** *** *** ***
*** ** ***
*** ***
January 15, Mr*** *** *** ** *** *** *** *** ** *** Re: Revdex.com Complaint # *** *** Dear Mr***: On January 12, 2016, we received your complaint, dated January 6, 2016, filed with the Revdex.com You indicated that your 24-month agreement is not signed by you I removed the early termination fee and submitted a refund for the $payment If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT (720) 514- cc: Denver / Boulder Revdex.com *** *** ***
*** ** ***
*** ***
Tell us why here...March 28, 2016 Mr*** *** *** *** *** ** *** Re: Revdex.com Complaint # *** ***-*** Dear Mr***: On March 25, 2016, we received your complaint, dated March 22, 2016, filed with the Revdex.com. In your rebuttal, you indicated that you do not accept our resolution While we regret that you do not agree with the response in our previous correspondence, we believe we have offered you a considered and fair response to your complaintAt this point, we respectfully consider the issue closed. If there are further questions or concerns about this issue, please feel free to contact me at *** ***. Sincerely, *** ***Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT*** ***
Initial Business Response /* (1000, 5, 2015/08/14) */
August 10,
*** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear*** ***:
On July 30, 2015, we received your correspondence, dated July 29, 2015, filed
with the Revdex.com
You stated that a technician visit was scheduled for your DISH Network service at your residence in Posey, CAThe technician did not arrive for the first or second appointmentAdditionally, the customer service that you encountered when addressing the matter with the local installing office did not meet your expectationsYou requested that this matter be addressed
When we spoke on August 3, 2015, I apologized for the inconvenience that you experiencedI offered to forward your concerns to the appropriate department so the matter could be further investigatedAdditionally, I offered to provide a monthly $credit for six months for your travel time and missed appointmentsYou accepted this resolution
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 2:pm to11:pm MDT, MON-FRI
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Initial Business Response /* (1000, 5, 2015/09/25) */
September 23,
*** *** ***
XXXXX *** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On September 22, 2015, we received your complaint, dated September 21, 2015, filed
with the Revdex.com
You disputed the balance associated with your information
When we spoke, I attempted to explain that I was unable to locate the account to which you refer with the information providedYou indicated that you would not provide DISH Network with any information or take any action to resolve this issueAs such, I am unable to provide any further information concerning this issueI have enclosed an ID Theft packet should you wish to resolve this issue
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 6:am - 2:pm (MDT), Mon-Fri
(XXX) XXX-XXXX
Enclosure
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (3000, 7, 2015/09/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As he stated he could not find an account, I then asked if there was not an account how did Dish turn me/account over to a collection agency? He could tell me howNo I am not going to do anything for Dish, for Dish not having any account on me and Dish turning a " no account found " over to collectionIf Dish shows NO account on me, then let Dish show no account on me to the collection agency ! How simple could that be!
Final Consumer Response /* (4200, 13, 2015/10/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
How can I give an account number or any information to something Dish Network filed with AFNI, Dish Network had enough information to send it to AFNIHow would I know what information you gave AFNI, All Dish Network has to do is contact AFNI and advise AFNI that there should not be a file against my name at all! If Dish Network filed use the information that Dish used! If Dish can not find any information then looks like Dish would /should contact AFNI and tell them to remove any information of me from their filesIt shows Dish Network filed with AFNI, so un-file! Does Dish Network make it a habit to file with AFNI if they can't find any account? If you can't find account information, contact the company (AFNI) that Dish Network filed with-AFNI, my information that Dish Network can't find!
Final Business Response /* (4000, 15, 2015/10/22) */
October 21,
*** *** ***
XXXXX *** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXX
Dear Mr***:
On October 13, 2015, we received your rebuttal, dated October 8, 2015, filed with the Revdex.com
You requested to have the DISH Network account balance associated with your information removed from collections and your credit file
Our Collections Team was able to locate the account to which you referHowever, our records indicate that the balance is validIf you maintain that the account was not yours, please fill out and send in the identity theft packet I sent you previously, so we may resolve this issue
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 6:am - 2:pm (MDT), Mon-Fri
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
September 9, Dear Ms***: On September 1, 2016, we received your complaint, dated August 31, 2016, filed with the Revdex.com You requested to have your TV early termination fee (ETF) waived due to signal and equipment problemsYou
mentioned that you had requested a new receiver, but you did not received one When I spoke with you, you advised me of the equipment and signal issuesYou also mentioned that the technician was not able to resolve these problems on his visitI informed you that I would make an exception and I would waive your TV ETF, but your internet ETF is validYou accepted this resolution and you requested that your services be disconnected on September 11, If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday - Friday, 6:am - 2:pm MDT ###-###-####
Initial Business Response /* (1000, 4, 2015/05/15) */
May 5,
Ms*** ***
*** *** St
*** ***, *** ***
Re: Revdex.com Complaint # ***
***-***
Dear Ms***:
On May 5, 2015, we received your correspondence, dated May 4, 2015, filed with the
Revdex.com
You stated that your husband (*** ***) has a debt on his credit report from DISH Network for $You were under the impression that this matter was resolved when your account was disconnected in You requested that this matter be resolved and removed from his credit report
When we spoke today, I agreed to resolve the $debt and I requested that the charge be removed from the collections process and that the debt be deleted from the credit bureausYou accepted this resolution
If there are further questions or concerns about this issue, please feel free to contact me at (***) ***-***
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 2:pm to11:pm MDT, MON-FRI
(***) ***-***
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO
*** ***
Initial Consumer Rebuttal /* (2000, 6, 2015/05/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept DISH's response conditionally, subject to the items being removed (not closed, but removed) from my husband's credit report as promised by 7/1/
December 30, *** *** ***
** *** ***
*** ** *** Re: Revdex.com Complaint # *** 8***-*** Dear Mr
***: On December 29, 2015, we received your complaint, dated December 28, 2015, filed with the Revdex.comYou said that your bill increased so you disconnected your DISH Network account. You disputed the $balance associated with your account and requested that it be waivedWhen we spoke, I attempted to advise you that your price did not increase. You received monthly credits totaling $as part of your new customer promotion and, after a year, these credits dropped off your accountOur records show that you were charged a $early termination feeThis fee was debited from your bank account on August 29, 2015. You contacted us on August 30, 2015, to dispute the fee and the agent with whom you spoke waived it as a courtesy. As your payment had already been processed, you were refunded your credit balance of $on November 11, 2015. We then received your bank’s dispute of the $fee on November 12, As such, you received a $refund and the $fee was also returned to your bank, causing a remaining balance on your DISH Network account of $200.00. As you received your funds twice for only one payment, we request that you remit payment for your balance of $Enclosed are copies of your last four bills for your recordsIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri ###-###-#### Enclosure cc: Denver / Boulder Revdex.com Cherokee St Denver, CO *** ***
April 15, Ms*** *** *** *** *** *** *** * *** *** ** *** Re: Revdex.com Complaint # ***
***-*** Dear Ms***: On April 8, 2016, we received your correspondence, dated April 7, 2016, filed with the Revdex.com You stated that you have experienced ongoing billing issues with your DISH Network serviceYou indicated that you were promised a free service move in January Internet was not installed as requested, and you did not receive the discount you were promised to restart your serviceYou requested that you be provided the pricing you were originally quoted, internet installation, and to have all reconnect fees waivedYou also requested that all contact be in writing I have received no response to my April 12, 2016, email correspondence (copy enclosed) When you began service in September 2013, you were provided our standard new customer promotional discount for months with a 24-month term commitmentWhen your promotional period ended, you were billed the regular price for your service I have reviewed the calls and chat records on your account We moved your service on February 28, Your account did not meet the requirements to qualify for the free move offer, nor do our records indicate that you were offered a free moveYou were charged $on February 28, As a courtesy, you were provided a $credit toward the move fee on April 14, 2014. Your account was disconnected for non-payment on July 6, You called in on July 8, 2015, to inquire about payment to restart your serviceYou were offered a one-time 50% discount on your past-due balance, and a credit of $was applied to your account to assist you in restarting the serviceThere was no offer made to provide monthly discounts on your bill going forward We received a chat inquiry from you about internet on August 15, You were referred to our internet sales team and provided a contact numberThe request was not pursued you are not currently under any contractual commitment with DISH Network If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that, while this solution is not the original request, this resolution is satisfactory to me
Sincerely,
*** ***
Initial Business Response /* (1000, 5, 2015/06/18) */
June 17,
*** *** ***
*** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On June 17, 2015, we received your correspondence, dated June 16, 2015, filed with the
Revdex.com
You stated that you experienced reoccurring billing issues with your DISH Network accountYou recently upgraded your equipmentYou did not receive the monthly rate that you were promisedYour attempt to correct the matter was unsuccessful and the customer service you encountered did not meet your expectationsThis led you to disconnect your accountYou have now been billed for an early termination feeYou requested that this fee be waived and you would like a refund for the months that you were charged at a higher rate
When we spoke today, I agreed to waive your early termination fee and I have issued a refund for $You accepted this resolution
We strive to provide excellent service and regret that your experience was unfavorableWe thank you for your business and we are disappointed to lose you as a member of the DISH Network family
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 2:pm to11:pm MDT, MON-FRI
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
October 30, *** *** ***
*** *** *** ***
*** ** *** Re: Revdex.com Complaint # ***
*** Dear Ms***: On October 13, 2017, we received your complaint, dated October 31, 2017, filed with the Revdex.com I unsuccessfully attempted to contact you at *** *** on October 18, and 30, 2017, and I left three messagesI also sent an email to *** with a request to contact me You maintain that you were offered *** free for one year, but you did not receive itYou also mentioned that you were charged for the Protection Plan for four months As previously advised, you established this account through Go Dish Com, an independent retailerA review of the sales call from November 13, 2016, reveals that you were not offered *** free for one yearYou took advantage of the three months free offer for ***, *** *** *** and the DISH Movie PackThe *** free for months promotion was not available until December 28, 2016, and for new customers onlyHowever, as an exception, you were provided *** free for six months on May 20, The Protection Plan is provided free for the first six months of serviceThis is disclosed in the Digital Home Advantage (DHA) 24-month agreementThe six months expired on June 10, 2017, and you began to be billed at the regular rateAlthough you maintain that you previously removed it, we have no record of thisNevertheless, on October 12, 2017, the Protection Plan was removed from your account and you were provided an account credit of $ If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** ***
*** *** ***
*** *** ***
*** *** ***
*** *** *** *** *** *** ** ** *** ** ***
*** ***
*** *** * *** *** *** ***
*** ** *** *** *** ***
*** ** ***
May 24, Ms*** *** ** *** *** *** ** *** Re: Revdex.com Complaint # *** ***-***
Dear Ms***: On May 20, 2016, we received your complaint, dated May 19, 2016, filed with the Revdex.com You expressed dissatisfaction with the level of customer service that you received When we spoke, I advised you that, in recognition of the inconvenience this issue caused, I waived your 24-month commitment and applied a one-time credit for one month of service I would like to apologize on behalf of DISH Network for the way that your issue was handled by our representatives and for the service that you received. Thank you for bringing this issue to our attention so that we may address it with the appropriate personnel If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri *** ***
*** *** * *** *** *** ***
*** ** *** *** *** ***
*** ** ***
*
*** ***
August 4, Ms*** *** *** *** *** *** * *** ** *** Re: Revdex.com Complaint # *** ***-*** Dear Ms***: On August 4, 2016, we received your rebuttal, dated August 3, 2016, filed with the Revdex.com You maintain that you did not authorize the debit of your early termination fee Please refer to my previous response wherein I explained that the credit card account debited was provided as the qualifying credit card for your DISH Network service Per the terms of service, to which you agreed, your early termination fee was applied to the qualifying credit card account after your DISH Network account was disconnected due to non-payment If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri *** ***
March 14, Mr*** *** *** *** *** *** *** *** *** ** *** Re: Revdex.com Complaint # ***
***-*** Dear Mr***: On March 9, 2016, we received your complaint, dated March 8, 2016, filed with the Revdex.com. My attempts to reach you by phone on March 9, and 14, 2016, have been unsuccessful; however, I was able to leave a voice message on each attempt You expressed concern regarding a bill you received for $You asked that the balance be waived, and for your credit report to be corrected A review of your account reveals that the ending balance of $is a result of your shipping fees for the return of your leased equipmentThese fees are disclosed at the point of sale and in the contractThey were also disclosed to you when you closed your accountAlthough we consider the fees to be valid, I have waived them as a courtesyYour credit report will be updated to reflect that the balance has been paid If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT *** *** cc: Denver / Boulder Revdex.com *** ** *** *** *** *** *** ** *** *** ***
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept the proposed resolutionMy complaint was not that the Dish Network equipment was faultyMy complaint is that I was not receiving high definitionI have canceled my dish service and now have Direct TVI now have high definition again and a crystal clear pictureMy non HD channels with Direct tv are clearer than the HD channels with DishWeather or not the Dish equipment was faulty, I never had high definitionYou charged me for six months for a service you did not provide, charged me for the tune up tv that I was told I was not going to be charged for and never has been returned as you stated and now want to charge me for canceling my contractWhat you are running is a downright SCAM! Further more I ask for a copy of my contract because I didn't recall signing a contractI was sent a copy of the contractMy name is printed on it but is signed by someone I have never heard ofI was here during the installation as well as my wife and kidsNone of our names are signed on the contractIf addition monies are removed from my account for any reason, I will contact an attorney
July 13, Ms*** *** *** *** *** *** ** *** Re: Revdex.com Complaint # *** ***
Dear Ms***: On July 11, 2016, we received your complaint, dated July 7, 2016, filed with the Revdex.com You indicated that a DISH Network account is appearing on your credit report although you have never had our serviceYou requested that this information be removed When I spoke with you by telephone today, I informed you that in order to have this removed from your credit report, you will need to file an Identity Theft AffidavitYou told me you want no further contact from us, and you terminated the call If you feel that you have been a victim of ID theft, you may file an ID Theft Affidavit (enclosed). Once you have filled it out and signed it, please send it to the DISH Network Identity Theft Verification TeamThe team will not start the investigative process until a signed ID Theft Affidavit has been received. If you have sent the affidavit and have not been contacted, you may call their direct line at *** ***You can expect to receive a call back in 24-hours You can send the documentation by: Fax: *** Email: *** Mail: ID Theft Verification Team PO Box *** *** ** *** If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT *** *** Enclosure
Tell us why here...August 3, 2016 Ms*** *** *** *** *** ** *** Re: Revdex.com Complaint # ***
***-*** Dear Ms***: On July 28, 2016, we received your complaint, dated July 26, 2016, filed with the Revdex.com. You said that $was debited from your credit card account without your permission or knowledgeYou indicated that the debit caused your account to be overdrawnYou told our agent that you would be making monthly payments to pay off the balance dueYou requested that we refund the $and provide you with an additional refund of $for the overdraft fee you incurred When we spoke by phone, I explained that your account was closed due to nonpayment, which violated your contract agreementTherefore, per our contract, we debited your credit card account $for the early termination feePlease note, DISH Network doesn’t offer payment plansDue to the fact that we have a signed contract for you on file, I am unable to meet your requestsEnclosed is a copy of your contract for your records If there are further questions or concerns about this issue, please feel free to contact me at *** ***. Sincerely, *** ***Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT*** *** Enclosure
January 10, Ms*** *** *** *** *** *** ***, SC *** Re: Revdex.com Complaint # *** *** Dear Ms***: On January 9, 2017, we received your rebuttal, dated January 7, 2017, filed with the Revdex.com You disputed the information I provided in my response and maintain you were billed for services rendered after you requested to disconnect your *** account As I explained in my previous response, I reviewed your June 22, 2016, call and the agent you spoke with did provide you with phone numbers for *** and *** so you could contact them concerning internet serviceAt that time, you left your DISH Network account active. We have no record of any calls prior to this except one on January 12, 2016, which consisted of a request for a lower monthly rate Please note that DISH Network has no control over *** billing and you must contact them directly concerning your balance with them If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri *** *** cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO *** ***
Dear *** ***: On June 17, 2016, we received your complaint, dated June 14, 2016, filed with the Revdex.com You indicated that you have never had a DISH Network account nor have you ever applied for an account and you requested that the inquiries be removed from your credit
reportYou maintain that you received two ***bank cards that you did not apply forYou also mentioned *** Our research discovered that on May 10, 2016, your wife (*** ***) called in to request serviceShe provided your information to establish the accountThe representative requested to speak with you to get authorization to run a credit check and you gave your verbal permission Because you authorized the credit inquiry, we are unable to remove it from your report We are unable to assist you with your concerns regarding *** and ***bank, as these companies are separate entities and they are not affiliated with DISH NetworkPlease contact them directly If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT ###-###-####
November 13, *** *** ***
*** *** ***
*** ** *** Re: Revdex.com Complaint # ***
*** Dear Mr***: On October 19, 2017, we received your complaint, dated October 18, 2017, filed with the Revdex.com You maintain that you qualify for high-speed internet, but you could not get it in your areaYou were overcharged for TV service and we would not honor the price on the flyerYou maintain that the credit check was unauthorized and you expressed concern with the customer service you received When I spoke with you by telephone today, I requested the name and phone number that was provided on the advertisement that you responded toI advised you that without this information, I am unable to determine who you contacted, as independent retailers are authorized to sell service for other providers DISH Network advertisements include notification that qualification and restrictions apply based on availability in your location When you provided your personal information, you authorized the credit checks DISH Network does not discriminate on the basis of age, race, sex, color, religion, national origin, disability, or any other status protected by federal, state or local law. Additionally, DISH Network’s multi-cultural channels attract a diverse customer base If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** ***
*** *** ***
*** *** ***
*** *** ***
*** *** *** *** *** *** ** ** *** ** ***
*** ***
*** *** * *** *** *** ***
*** ** *** *** *** ***
*** ** ***
*** ***
January 15, Mr*** *** *** ** *** *** *** *** ** *** Re: Revdex.com Complaint # *** *** Dear Mr***: On January 12, 2016, we received your complaint, dated January 6, 2016, filed with the Revdex.com You indicated that your 24-month agreement is not signed by you I removed the early termination fee and submitted a refund for the $payment If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT (720) 514- cc: Denver / Boulder Revdex.com *** *** ***
*** ** ***
*** ***
Tell us why here...March 28, 2016 Mr*** *** *** *** *** ** *** Re: Revdex.com Complaint # *** ***-*** Dear Mr***: On March 25, 2016, we received your complaint, dated March 22, 2016, filed with the Revdex.com. In your rebuttal, you indicated that you do not accept our resolution While we regret that you do not agree with the response in our previous correspondence, we believe we have offered you a considered and fair response to your complaintAt this point, we respectfully consider the issue closed. If there are further questions or concerns about this issue, please feel free to contact me at *** ***. Sincerely, *** ***Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT*** ***
Initial Business Response /* (1000, 5, 2015/08/14) */
August 10,
*** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear*** ***:
On July 30, 2015, we received your correspondence, dated July 29, 2015, filed
with the Revdex.com
You stated that a technician visit was scheduled for your DISH Network service at your residence in Posey, CAThe technician did not arrive for the first or second appointmentAdditionally, the customer service that you encountered when addressing the matter with the local installing office did not meet your expectationsYou requested that this matter be addressed
When we spoke on August 3, 2015, I apologized for the inconvenience that you experiencedI offered to forward your concerns to the appropriate department so the matter could be further investigatedAdditionally, I offered to provide a monthly $credit for six months for your travel time and missed appointmentsYou accepted this resolution
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 2:pm to11:pm MDT, MON-FRI
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Initial Business Response /* (1000, 5, 2015/09/25) */
September 23,
*** *** ***
XXXXX *** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On September 22, 2015, we received your complaint, dated September 21, 2015, filed
with the Revdex.com
You disputed the balance associated with your information
When we spoke, I attempted to explain that I was unable to locate the account to which you refer with the information providedYou indicated that you would not provide DISH Network with any information or take any action to resolve this issueAs such, I am unable to provide any further information concerning this issueI have enclosed an ID Theft packet should you wish to resolve this issue
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 6:am - 2:pm (MDT), Mon-Fri
(XXX) XXX-XXXX
Enclosure
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (3000, 7, 2015/09/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As he stated he could not find an account, I then asked if there was not an account how did Dish turn me/account over to a collection agency? He could tell me howNo I am not going to do anything for Dish, for Dish not having any account on me and Dish turning a " no account found " over to collectionIf Dish shows NO account on me, then let Dish show no account on me to the collection agency ! How simple could that be!
Final Consumer Response /* (4200, 13, 2015/10/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
How can I give an account number or any information to something Dish Network filed with AFNI, Dish Network had enough information to send it to AFNIHow would I know what information you gave AFNI, All Dish Network has to do is contact AFNI and advise AFNI that there should not be a file against my name at all! If Dish Network filed use the information that Dish used! If Dish can not find any information then looks like Dish would /should contact AFNI and tell them to remove any information of me from their filesIt shows Dish Network filed with AFNI, so un-file! Does Dish Network make it a habit to file with AFNI if they can't find any account? If you can't find account information, contact the company (AFNI) that Dish Network filed with-AFNI, my information that Dish Network can't find!
Final Business Response /* (4000, 15, 2015/10/22) */
October 21,
*** *** ***
XXXXX *** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXX
Dear Mr***:
On October 13, 2015, we received your rebuttal, dated October 8, 2015, filed with the Revdex.com
You requested to have the DISH Network account balance associated with your information removed from collections and your credit file
Our Collections Team was able to locate the account to which you referHowever, our records indicate that the balance is validIf you maintain that the account was not yours, please fill out and send in the identity theft packet I sent you previously, so we may resolve this issue
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 6:am - 2:pm (MDT), Mon-Fri
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
September 9, Dear Ms***: On September 1, 2016, we received your complaint, dated August 31, 2016, filed with the Revdex.com You requested to have your TV early termination fee (ETF) waived due to signal and equipment problemsYou
mentioned that you had requested a new receiver, but you did not received one When I spoke with you, you advised me of the equipment and signal issuesYou also mentioned that the technician was not able to resolve these problems on his visitI informed you that I would make an exception and I would waive your TV ETF, but your internet ETF is validYou accepted this resolution and you requested that your services be disconnected on September 11, If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday - Friday, 6:am - 2:pm MDT ###-###-####