November 14, Dear Ms***: On November 10, 2016, we received your complaint, dated November 9, 2016, filed with the Revdex.com You requested that we remove your address from our system so that you don’t receive advertisements Most
print advertisements, but not all, are sent by companies that sell DISH Network satellite hardware and programmingThey are independent companies that set their own policies and business procedures I have placed your address on our Do Not Contact listHowever, we do not share any information with the independent companies that sell our productTherefore, we suggest that you call the contact phone number on each advertisement and request to be placed on their Do Not Contact list The United States Postal Service also has some suggestions to prevent the receipt of unwanted print advertisements: The Direct Marketing Association (DMA) created a "Do Not Mail" registryThe DMA has approximately 3,membersRegistry members are no longer allowed to be contacted by members of the DMAEmail registration is free at www.dmachoice.orgRegistration by mail is $It takes approximately two to three months before a significant reduction in junk mail is seenThe DMA registry provides a partial solution; junk mail may still be received from non-DMA membersThe DMA contact information is as follows: DMAchoice Direct Marketing Association PO Box Carmel, NY dmachoice.org There are methods available to refuse delivery from non-governmental institutionsRequest Form 1500, Application for Listing and/or Prohibitory OrderThe form was originally created to avoid circulation of sexually-oriented mail; however, the Supreme Court ruled Form can be used to refuse all undesirable mail, including junk mailWhen submitting Form 1500, include a sample piece of junk mailIt takes days to have your address added to the listYour listing is active for five years The Prohibitory Order Processing Center contact information is: US Postal Service PO Box Memphis TN 38173-usps.com/forms/_pdf/ps1500.pdf If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT ###-###-####
Initial Business Response /* (1000, 5, 2015/10/23) */
October 19,
*** *** ***
*** *** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On October 14, 2015, we received your complaint, dated October 13, 2015, filed
with the Revdex.com
You expressed concern with the debit of $that was applied to your credit card accountYou maintain that this was not the credit card account that was initially provided and the debit was not authorizedYou requested reimbursement of the overdraft fees that you incurred
Our records reveal that when you contacted us on September 17, 2014, to schedule an appointment to move your service to a new location, you also opted to upgrade your equipmentYour equipment was upgraded through our DISH'n It Up (DIU) promotion, which enrolled you in a new 24-month commitment upon completion of the installation (October 1, 2015)A review of the recorded call confirms that you provided new credit card account information (ending in 1035)Per the DIU promotion, this credit card account will automatically be debited for any early termination, unreturned equipment and/or shipping fees
Your service was disconnected on August 18, 2015, for non-paymentSince your term commitment was not fulfilled, an early termination fee of $was applied on September 17, The credit card account that was provided for the DIU promotion was debited for this fee on October 12, Notification of the upcoming debit was provided via email to ***@yahoo.com on September 25,
When I spoke with you by phone on October 16, 2015, I advised you that we are unable to honor your reimbursement requestI also explained that in order to receive any account records, we require a subpoena to be provided to DISH Network L.L.Cvia fax to (XXX) XXX-XXXXIt can also be mailed to:
DISH Network L.L.C
PO Box ***
*** ** XXXXX
Attn: Subpoena Request
I made an exception and waived the early termination fee and submitted a refund of $to your credit card accountPlease allow three to five business days for processing
Additionally, a refund of $was submitted on October 19, 2015, for the debit that was applied for unreturned equipment fees on October 18, Per the UPS tracking number that you provided, the equipment was delivered on October 19,
Our records reveal that the refunds were completedIn our email correspondence, I advised you that I am willing to reimburse you for any overdraft fees that the $debit may have caused
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday-Friday, 6:am - 3:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (2000, 7, 2015/11/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Although I continue to maintain that DISH did not have proper authorization to charge the credit card that they charged, they did however make things "right" and refunded all funds that were charged to my card including the $early termination fee along with the $unreturned equipment fee which as stated in their letter they did receive the equipment*** *** also was sure to reimburse all NSF fees that were charged to my checking account due to the erroneous charges*** was courteous and I appreciate her willingness to correct the situation*** also confirmed by email, although not stated in the attached letter, that any balance on my account was wiped and my account was zero'd with no additional fees to be due from me or charged to any accounts that I have or they have listedWith all of this said, I do appreciate the matter being resolved timely
Dear Mrand Mrs***: On April 27, 2016, we received your complaint, dated April 26, 2016, filed with the Revdex.comYou indicated that you were told we would give you a payment extension (Promise-to-Pay) until *** 6, 2016, but your service was disconnected prior to that dateYou
also stated that we overcharged you for a month of serviceWhen I spoke with you by telephone today, I informed you that DISH Network cannot provide a Promise-to-Pay (PTP) if an account has a balance of $or moreSince your balance was $485.98, you did not qualify for a PTPWe have no record of a PTP being offeredI apologize if you received different informationDuring our conversation, you informed me that you have been advised of the month-in-advance billing and you now understand that you were not overchargedPlease note that you subscribe to our highest programming package, and you have the option to reduce your programming to lower your billIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT ###-###-####
Tell us why here...August 23, 2016 Dear Ms***: On August 16, 2016, we received your complaint, dated August 13, 2016, filed with the Revdex.com. You said that you experienced poor customer service and you requested to have your early termination
fee waived. When we spoke, I advised you that while our customer agreements provide for changes in programming, as the agreement associated with your account is not signed, I waived the 24-month commitment associated with your account. We appreciate you bringing your concerns to our attention so we may address them internally. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: 6:am - 2:pm (MDT), Mon-Fri###-###-####
Dear Ms***: On March 15, 2016, we received your complaint, dated March 14, 2016, filed with the Revdex.comYou said that you were experiencing a technical issue and you requested to have your early termination fee waived and all payments made to the account refundedWhen we
spoke, I advised you that the issue you reported is not a technical issue. Our records indicate that you said that you watch TV at night when our receivers are programmed to download their required updates. Without this download, the receivers cannot display the on-screen guide and they may function erraticallyAs I advised you, you may change the times that your receivers update through their respective menus. On your remote control, please press the menu button then the “8” button, and then the “4” button. This will take you to the screen that allows you to change the time your receiver updates as well as the amount of time before your receiver goes into stamodeAs this is not a technical issue, we are unable to honor your request to waive your 24-month commitment or provide you with a refundIf there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely,
Initial Business Response /* (1000, 5, 2015/12/28) */
December 21,
Mr*** ***
*** ** *** ***
***, ** XXXXX-XXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On December 21, 2015, we received your complaint, dated December 18, 2015,
filed with the Revdex.com
You said that your bank information was not taken down correctly which resulted in your service being disconnected, and when you restored it, you found out that you lost your promotional credits as a resultYou contacted customer service and you were offered a $monthly credit for ten months, but you requested that we honor the original offer
When we spoke, I advised you that I will meet your request and apply a $monthly credit to your account until your contractual agreement expiresI also provided you with a one-time $credit to cover your December 14, 2015, billing statementYou agreed to my resolution
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
*** ** XXXXX
*** ***
Initial Consumer Rebuttal /* (2000, 7, 2015/12/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Dish did a great job honoring the original deal and understanding that the disconnection of service was not my faultI have been very satisfied with the service that they provide and am happy that they stood by their original promotional deal
January 19, *** *** ***
*** *** ***
***
*** ***
*** Re: Revdex.com Complaint # ***
*** Dear Dr***: On January 10, 2018, we received your complaint, dated January 9, 2018, filed with the Revdex.com You said that you received unwanted DISH Network emails. You indicated that these emails should not be sent to you and you requested that they cease In my last email, I advised you that of the three email addresses you gave me, I found one on an account and removed it. I also added all three email addresses to our Do Not Contact list If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, Kimber S*** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday thru Friday 9:00am - 6:00pm (720) 514- cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO *** ***
Complaint: ***
I am rejecting this response because: Yes I did except your offer of the months free & the Hopper You offered that to make up for not following through with the agreement (free HD Channels & Netflix) that was originally made when I signed up & now has resolved that issue for meNow I am told I may have to deal with possibly losing channels that are part of the package deal I signed up for & I do not accept that I just can't believe a company can do business like this Is it wrong of me to expect as a new customer to get what I signed up for? What will you take away next? I feel if you cannot deliver everything I signed up for that I should not be under no obligation to stay with your company & not be subject to any cancellation fees
Sincerely,
*** ***
Initial Business Response /* (1000, 6, 2015/09/22) */
September 17,
Mr*** ***
XXXXX *** XXXXX-XXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On September 11, 2015, we received your complaint, dated September 10, 2015,
filed with the Revdex.com
I unsuccessfully attempted to contact you at (XXX) XXX-XXXX on September 15, and 17, 2015, and I left three messages
You indicated that you experienced several technical issues with the internet service and when you requested that it be disconnected, you were dissatisfied with the customer service you receivedHowever, you were able to resolve the issue through a supervisor
As you disconnected the service prior to fulfilling the 24-month agreement, you were charged a $early termination feeYou disputed the fee
Because of the technical issues with your internet service, I removed the $early termination fee and submitted a refundSince we refunded the money, please cancel the dispute as this will further complicate the issue
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday through Friday 7:am to 3:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Initial Business Response /* (1000, 5, 2015/10/21) */
October 15,
*** *** ***
*** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On October 13, 2015, we received your complaint, dated October 12, 2015, filed with
the Revdex.com
You stated that DISH Network has billed you for unreturned leased equipmentYou said you returned the equipment in question and you requested that the equipment and charges be removed
When we spoke on October 13, 2015, I agreed to remove the equipment and charges from your accountYou accepted this resolution
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 2:pm to11:pm MDT, MON-FRI
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Initial Business Response /* (1000, 4, 2015/11/20) */
November 19,
*** *** ***
*** *** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On November 13, 2015, we received your complaint, dated November 12, 2015, filed
with the Revdex.com
My attempts to contact you by phone at (XXX) XXX-XXXX on November 16, and 18, 2015, were unsuccessful, and there was no option to leave a message
You maintain that your service was not disconnected as you requestedYou also stated that you were charged for unreturned equipment even though you had not received equipment return boxes
Although you contacted us on October 13, 2015, to disconnect your service, your service was already in a service interruption for non-paymentAs a result, your account was left as is and was fully disconnected on November 6, On this date your service charges were backdated to October 13, 2015, leaving an unpaid service balance of $
Due to the delinquency of your account, unreturned equipment fees were applied shortly after your service was disconnectedHowever, these fees were removed on November 18, 2015, when your equipment was received
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday-Friday, 6:am - 3:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Initial Business Response /* (1000, 4, 2015/04/24) */
April 23,
Ms*** ***
PO Box ***
*** ***, *** ***
Re: Revdex.com Complaint # ***
***-***
Dear Ms***:
On April 20, 2015, we received your complaint, dated April 17, 2015, filed with the RevDex.com
You said that you were double-billedYou also indicated that your balance is incorrect and requested compensation for your time
I attempted to reach you at (***) ***-*** on April 21, 22, and 23, No voicemail was available, so I was unable to leave a message
Our records indicate that your December 8, 2014, bill was higher than previous bills because your three months of free premium channels had run outAs we bill one month in advance for service, the bill included charges for the premiums for January The premiums were removed on December 26, 2014, and prorated credits were applied to your bill
Our records also indicate that you changed your billing information on February 27, We require that any changes be made at least seven days prior to your due dateThe automatic payment process is started before the due date, so any changes made within seven days of the due date will not be applied until after the due dateYour automatic payment was declined on March 9, Please note that the $payment reversal fee was waived as a courtesy
While we regret any confusion concerning your bill, as DISH Network has no control over the issue you reported we are unable to provide you with compensation
If there are further questions or concerns about this issue, please feel free to contact me at (***) ***-***
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 6:am - 2:pm (MDT), Mon-Fri
(***) ***-***
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO
*** ***
Dear Mr***: On March 3, 2016, we received your complaint, dated March 2, 2016, filed with the Revdex.comYou expressed concern with the debit of your credit card account for the movie channelsYou indicated that you requested these channels to be removed once the free trial ended
and the debit caused you to incur overdraft feesYour service was activated on February 2, 2015, with a 24-month commitment through our Flex promotionThis is a pay-in-advance promotion that requires your monthly payment to be received on or before the due dateYour promotion included the movie channels free for three months (February 2, 2015, through March 1, 2016)On February 17, 2016, a billing statement of $generatedThis billing statement included charges for the movie channels after the promotional period (March 2, 2016, through April 1, 2016)Your billing statement was provided via email at *** on February 19, This billing statement disclosed that $would be debited from your credit card account on February 29, 2016, for these chargesEnclosed is a copy for your reviewThe movie channels were removed from your account on March 1, 2016, and a refund of $was applied to your credit card account todayWhen I spoke with you by phone today, I advised you that we are unable to compensate you for the overdraft fees. If there are further questions or concerns about this issue, please feel free to contact me at *** ***Sincerely,
January 5, Ms*** *** *** *** *** ***, ** *** Re: Revdex.com Complaint # *** *** Dear Ms***:
On January 5, 2016, we received your complaint, dated January 2, 2016, filed with the Revdex.comYou expressed concern that DISH Network charged you for unreturned equipmentYou requested that the charges be removed from your account and your credit reportWhen I spoke with you by telephone today, I apologized for this oversight and I removed all charges from your accountThere is no balance due on this DISH Network accountI also notified collections to remove this account from your credit reportPlease allow six to eight week for the bureaus to reflect any updatesIf there are further questions or concerns about this issue, please feel free to contact me at *** ***Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT *** *** cc: Denver / Boulder Revdex.com Cherokee St Denver, CO *** ***Tell us why here
Initial Business Response /* (1000, 4, 2015/11/23) */
November 19,
*** *** ***
*** ** *** *** ***
*** *** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On November 17, 2015, we received your complaint, dated
November 16, 2015, filed with the Revdex.com
You said that you were told you have a balance due when you called to establish service with us againYou stated that your account was closed with no balance dueIn addition, you said that you own your equipment and you were not under a contractYou would like the balance removed so that you can qualify for a new account
When we spoke by phone, I told you that our records reflect that you were under a two-year contract from April 27, You were charged an early termination fee for the six months of your commitment that were not completed as your account was closed a number of times due to nonpaymentHowever, I agreed to waive the remaining balance of $I advised you that within hours you can call in to establish a new accountFurthermore, our records reflect that you leased one receiver with us but due to the fact that it is now obsolete, we don't require that you return it
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Initial Business Response /* (1000, 5, 2015/11/10) */
November 9,
*** *** ***
*** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On November 3, 2015, we received your complaint, dated November 2, 2015, filed with the
Revdex.com
You indicated that your rate increased four times, and you disputed the early termination fee applied to your DISH Network accountYou requested a refund and for DISH Network to pay to get your leased equipment out of storage
When we spoke I advised you that you experienced one $price increase in February 2015, for which you received a monthly $credit through your first yearYour monthly rate changed when the monthly adjustments ended, or because you upgraded your programming package
I also advised you that DISH Network sent boxes for the return of your leased equipment on August 3, 2015, and November 3, You indicated that you placed your leased equipment in storage and that it would cost over $to retrieve itAs I advised you, DISH Network had no control over your decision to place your equipment in storage and we are unable to provide compensation for this issue
While we regret any confusion concerning your billing, we are unable to waive your early termination fee or provide you with a refund or compensation
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 6:am - 2:pm (MDT), Mon-Fri
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (3000, 7, 2015/11/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As I have called in several different times and tried to explain the pricing issue with Operators (IDs: TNB, L2C, 6TR, TNE, ...), on 4/18/I agreed to Dish services %A few months later the bill indicate other wiseI had to call in and they change the package with $discount to accommodate their reasoningOn May 2015, due to another increase that we agreed to a $monthly chargeOn July price jumped to $which I had to cancel the account after I found out the lack on reasoning with this provider
I cannot find a word to describe such practices and I don't know how they can prove their highest in overall customer satisfactory! It's lie and they are crookI hope I get my day in court to prove their lies and dissipations
Dissaving costumers is a basic practice with Dish and they hope to take advantage of people being be and not complain and not get cut
God blesses all
*** ***
Final Business Response /* (4000, 9, 2015/12/01) */
November 19,
Mr*** ***
*** *** Dr
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On November 19, 2015, we received your complaint, dated November 18, 2015, filed with the Revdex.com
You maintain that your monthly rate was changed several times
A review of your DISH Network billing reveals that the following events caused the changes to which you referredYour initial monthly rate was $when your account was activated on April 18, You contacted us on June 8, 2014, about your monthly rate and you were given a monthly $courtesy credit for six monthsYour new customer promotional credits, totaling $per month, ended with your March billYou contacted us concerning the end of your credits on March 31, 2015, and requested more credits; therefore, an additional three monthly credits of $were applied to your account as a courtesyYour July bill was the first one that carried no adjustments and we received no further payments for service rendered until after you disconnected your account on August 8,
You received $in additional courtesy credits on top of your new customer promotional creditsAs such, we are not able to provide any more adjustments for this issue
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 6:am - 2:pm (MDT), Mon-Fri
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Initial Business Response /* (1000, 6, 2015/07/08) */
July 1,
Mr*** ***
*** *** ** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On June 25, 2015, we received your complaint, dated June 24, 2015, filed with the
Revdex.com
You indicated that you contacted Altitude Marketing to purchase internet serviceYou were informed that you could not purchase internet without TV service, so you ordered bothThe TV service was installed but you were informed that the internet could not be providedYou requested that the TV early termination fee be waivedYou would also like the service disconnected, and a refund
When we spoke on June 26, 2015, I agreed to waive your TV early termination feeYou indicated that you would disconnect the service after you confirmed that this would not impact your Brighthouse service
As of today, I have not received any additional contact from you regarding the disconnection of your serviceThe early termination fee has been waivedPlease contact DISH Network when you are ready to complete the disconnection process
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 2:pm to11:pm MDT, MON-FRI
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
*** ** XXXXX
*** ***
Complaint: ***
I am rejecting this response because: I do not accept this that's why I disconnected from youI hope that you do not treat other customers like this and also I am seeking a third party this will not happens again
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because:
Sincerely,
*** *** I am rejecting it but I am not satisfied they should be made to fix this matter so that is does not happen is all I am asking I mean I was told first that they were waiting for a update to fix thei and I was suppose to be here in Jan or Feb well that was a lie. It is pretty frustrating that it happens on almost every show that I play back. And they are getting away with saying it is the tv stations well I have checked with them all and it is not theirs now someone is lying, and as far as me saying that a friend of mine had it with direct tv yes because they had a branch in the way of it. So I just cant figure out how a big company can do this to their customers that have been with them for so long. You would think I was asking for them to pay my whole bill I am not asking for anything I JUST WANT IT FIXED it is very frustrating and I am not passing the buck to someone else like they are blaming the tv stations
Complaint: ***
I am rejecting this response because:The receiver still shuts off after hours of inactivityAfter it's finished the update it stays offIf you want to record a program after that hour time frame you can't because the receiver is offline The timer function also does not work correctly The model receiver works perfectly well, no update issues and no timer issuesTheir replacement receiver ViP211k has manufacturing flaws and they have no intention to fix these flawsDish's solution is to upgrade my equipment with their DVR at an additional monthly charge of $per month, plus insurance on that equipment is $per month In my opinion Dish is just making it more difficult for the consumer to use their private DVR's, thus making the consumer lease their DVR for recording their programming
Sincerely,
*** ***
November 14, Dear Ms***: On November 10, 2016, we received your complaint, dated November 9, 2016, filed with the Revdex.com You requested that we remove your address from our system so that you don’t receive advertisements Most
print advertisements, but not all, are sent by companies that sell DISH Network satellite hardware and programmingThey are independent companies that set their own policies and business procedures I have placed your address on our Do Not Contact listHowever, we do not share any information with the independent companies that sell our productTherefore, we suggest that you call the contact phone number on each advertisement and request to be placed on their Do Not Contact list The United States Postal Service also has some suggestions to prevent the receipt of unwanted print advertisements: The Direct Marketing Association (DMA) created a "Do Not Mail" registryThe DMA has approximately 3,membersRegistry members are no longer allowed to be contacted by members of the DMAEmail registration is free at www.dmachoice.orgRegistration by mail is $It takes approximately two to three months before a significant reduction in junk mail is seenThe DMA registry provides a partial solution; junk mail may still be received from non-DMA membersThe DMA contact information is as follows: DMAchoice Direct Marketing Association PO Box Carmel, NY dmachoice.org There are methods available to refuse delivery from non-governmental institutionsRequest Form 1500, Application for Listing and/or Prohibitory OrderThe form was originally created to avoid circulation of sexually-oriented mail; however, the Supreme Court ruled Form can be used to refuse all undesirable mail, including junk mailWhen submitting Form 1500, include a sample piece of junk mailIt takes days to have your address added to the listYour listing is active for five years The Prohibitory Order Processing Center contact information is: US Postal Service PO Box Memphis TN 38173-usps.com/forms/_pdf/ps1500.pdf If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT ###-###-####
Initial Business Response /* (1000, 5, 2015/10/23) */
October 19,
*** *** ***
*** *** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On October 14, 2015, we received your complaint, dated October 13, 2015, filed
with the Revdex.com
You expressed concern with the debit of $that was applied to your credit card accountYou maintain that this was not the credit card account that was initially provided and the debit was not authorizedYou requested reimbursement of the overdraft fees that you incurred
Our records reveal that when you contacted us on September 17, 2014, to schedule an appointment to move your service to a new location, you also opted to upgrade your equipmentYour equipment was upgraded through our DISH'n It Up (DIU) promotion, which enrolled you in a new 24-month commitment upon completion of the installation (October 1, 2015)A review of the recorded call confirms that you provided new credit card account information (ending in 1035)Per the DIU promotion, this credit card account will automatically be debited for any early termination, unreturned equipment and/or shipping fees
Your service was disconnected on August 18, 2015, for non-paymentSince your term commitment was not fulfilled, an early termination fee of $was applied on September 17, The credit card account that was provided for the DIU promotion was debited for this fee on October 12, Notification of the upcoming debit was provided via email to ***@yahoo.com on September 25,
When I spoke with you by phone on October 16, 2015, I advised you that we are unable to honor your reimbursement requestI also explained that in order to receive any account records, we require a subpoena to be provided to DISH Network L.L.Cvia fax to (XXX) XXX-XXXXIt can also be mailed to:
DISH Network L.L.C
PO Box ***
*** ** XXXXX
Attn: Subpoena Request
I made an exception and waived the early termination fee and submitted a refund of $to your credit card accountPlease allow three to five business days for processing
Additionally, a refund of $was submitted on October 19, 2015, for the debit that was applied for unreturned equipment fees on October 18, Per the UPS tracking number that you provided, the equipment was delivered on October 19,
Our records reveal that the refunds were completedIn our email correspondence, I advised you that I am willing to reimburse you for any overdraft fees that the $debit may have caused
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday-Friday, 6:am - 3:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (2000, 7, 2015/11/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Although I continue to maintain that DISH did not have proper authorization to charge the credit card that they charged, they did however make things "right" and refunded all funds that were charged to my card including the $early termination fee along with the $unreturned equipment fee which as stated in their letter they did receive the equipment*** *** also was sure to reimburse all NSF fees that were charged to my checking account due to the erroneous charges*** was courteous and I appreciate her willingness to correct the situation*** also confirmed by email, although not stated in the attached letter, that any balance on my account was wiped and my account was zero'd with no additional fees to be due from me or charged to any accounts that I have or they have listedWith all of this said, I do appreciate the matter being resolved timely
Dear Mrand Mrs***: On April 27, 2016, we received your complaint, dated April 26, 2016, filed with the Revdex.comYou indicated that you were told we would give you a payment extension (Promise-to-Pay) until *** 6, 2016, but your service was disconnected prior to that dateYou
also stated that we overcharged you for a month of serviceWhen I spoke with you by telephone today, I informed you that DISH Network cannot provide a Promise-to-Pay (PTP) if an account has a balance of $or moreSince your balance was $485.98, you did not qualify for a PTPWe have no record of a PTP being offeredI apologize if you received different informationDuring our conversation, you informed me that you have been advised of the month-in-advance billing and you now understand that you were not overchargedPlease note that you subscribe to our highest programming package, and you have the option to reduce your programming to lower your billIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT ###-###-####
Tell us why here...August 23, 2016 Dear Ms***: On August 16, 2016, we received your complaint, dated August 13, 2016, filed with the Revdex.com. You said that you experienced poor customer service and you requested to have your early termination
fee waived. When we spoke, I advised you that while our customer agreements provide for changes in programming, as the agreement associated with your account is not signed, I waived the 24-month commitment associated with your account. We appreciate you bringing your concerns to our attention so we may address them internally. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: 6:am - 2:pm (MDT), Mon-Fri###-###-####
Dear Ms***: On March 15, 2016, we received your complaint, dated March 14, 2016, filed with the Revdex.comYou said that you were experiencing a technical issue and you requested to have your early termination fee waived and all payments made to the account refundedWhen we
spoke, I advised you that the issue you reported is not a technical issue. Our records indicate that you said that you watch TV at night when our receivers are programmed to download their required updates. Without this download, the receivers cannot display the on-screen guide and they may function erraticallyAs I advised you, you may change the times that your receivers update through their respective menus. On your remote control, please press the menu button then the “8” button, and then the “4” button. This will take you to the screen that allows you to change the time your receiver updates as well as the amount of time before your receiver goes into stamodeAs this is not a technical issue, we are unable to honor your request to waive your 24-month commitment or provide you with a refundIf there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely,
Initial Business Response /* (1000, 5, 2015/12/28) */
December 21,
Mr*** ***
*** ** *** ***
***, ** XXXXX-XXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On December 21, 2015, we received your complaint, dated December 18, 2015,
filed with the Revdex.com
You said that your bank information was not taken down correctly which resulted in your service being disconnected, and when you restored it, you found out that you lost your promotional credits as a resultYou contacted customer service and you were offered a $monthly credit for ten months, but you requested that we honor the original offer
When we spoke, I advised you that I will meet your request and apply a $monthly credit to your account until your contractual agreement expiresI also provided you with a one-time $credit to cover your December 14, 2015, billing statementYou agreed to my resolution
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
*** ** XXXXX
*** ***
Initial Consumer Rebuttal /* (2000, 7, 2015/12/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Dish did a great job honoring the original deal and understanding that the disconnection of service was not my faultI have been very satisfied with the service that they provide and am happy that they stood by their original promotional deal
January 19, *** *** ***
*** *** ***
***
*** ***
*** Re: Revdex.com Complaint # ***
*** Dear Dr***: On January 10, 2018, we received your complaint, dated January 9, 2018, filed with the Revdex.com You said that you received unwanted DISH Network emails. You indicated that these emails should not be sent to you and you requested that they cease In my last email, I advised you that of the three email addresses you gave me, I found one on an account and removed it. I also added all three email addresses to our Do Not Contact list If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, Kimber S*** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday thru Friday 9:00am - 6:00pm (720) 514- cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO *** ***
Complaint: ***
I am rejecting this response because: Yes I did except your offer of the months free & the Hopper You offered that to make up for not following through with the agreement (free HD Channels & Netflix) that was originally made when I signed up & now has resolved that issue for meNow I am told I may have to deal with possibly losing channels that are part of the package deal I signed up for & I do not accept that I just can't believe a company can do business like this Is it wrong of me to expect as a new customer to get what I signed up for? What will you take away next? I feel if you cannot deliver everything I signed up for that I should not be under no obligation to stay with your company & not be subject to any cancellation fees
Sincerely,
*** ***
Initial Business Response /* (1000, 6, 2015/09/22) */
September 17,
Mr*** ***
XXXXX *** XXXXX-XXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On September 11, 2015, we received your complaint, dated September 10, 2015,
filed with the Revdex.com
I unsuccessfully attempted to contact you at (XXX) XXX-XXXX on September 15, and 17, 2015, and I left three messages
You indicated that you experienced several technical issues with the internet service and when you requested that it be disconnected, you were dissatisfied with the customer service you receivedHowever, you were able to resolve the issue through a supervisor
As you disconnected the service prior to fulfilling the 24-month agreement, you were charged a $early termination feeYou disputed the fee
Because of the technical issues with your internet service, I removed the $early termination fee and submitted a refundSince we refunded the money, please cancel the dispute as this will further complicate the issue
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday through Friday 7:am to 3:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Initial Business Response /* (1000, 5, 2015/10/21) */
October 15,
*** *** ***
*** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On October 13, 2015, we received your complaint, dated October 12, 2015, filed with
the Revdex.com
You stated that DISH Network has billed you for unreturned leased equipmentYou said you returned the equipment in question and you requested that the equipment and charges be removed
When we spoke on October 13, 2015, I agreed to remove the equipment and charges from your accountYou accepted this resolution
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 2:pm to11:pm MDT, MON-FRI
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Initial Business Response /* (1000, 4, 2015/11/20) */
November 19,
*** *** ***
*** *** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On November 13, 2015, we received your complaint, dated November 12, 2015, filed
with the Revdex.com
My attempts to contact you by phone at (XXX) XXX-XXXX on November 16, and 18, 2015, were unsuccessful, and there was no option to leave a message
You maintain that your service was not disconnected as you requestedYou also stated that you were charged for unreturned equipment even though you had not received equipment return boxes
Although you contacted us on October 13, 2015, to disconnect your service, your service was already in a service interruption for non-paymentAs a result, your account was left as is and was fully disconnected on November 6, On this date your service charges were backdated to October 13, 2015, leaving an unpaid service balance of $
Due to the delinquency of your account, unreturned equipment fees were applied shortly after your service was disconnectedHowever, these fees were removed on November 18, 2015, when your equipment was received
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday-Friday, 6:am - 3:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Initial Business Response /* (1000, 4, 2015/04/24) */
April 23,
Ms*** ***
PO Box ***
*** ***, *** ***
Re: Revdex.com Complaint # ***
***-***
Dear Ms***:
On April 20, 2015, we received your complaint, dated April 17, 2015, filed with the RevDex.com
You said that you were double-billedYou also indicated that your balance is incorrect and requested compensation for your time
I attempted to reach you at (***) ***-*** on April 21, 22, and 23, No voicemail was available, so I was unable to leave a message
Our records indicate that your December 8, 2014, bill was higher than previous bills because your three months of free premium channels had run outAs we bill one month in advance for service, the bill included charges for the premiums for January The premiums were removed on December 26, 2014, and prorated credits were applied to your bill
Our records also indicate that you changed your billing information on February 27, We require that any changes be made at least seven days prior to your due dateThe automatic payment process is started before the due date, so any changes made within seven days of the due date will not be applied until after the due dateYour automatic payment was declined on March 9, Please note that the $payment reversal fee was waived as a courtesy
While we regret any confusion concerning your bill, as DISH Network has no control over the issue you reported we are unable to provide you with compensation
If there are further questions or concerns about this issue, please feel free to contact me at (***) ***-***
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 6:am - 2:pm (MDT), Mon-Fri
(***) ***-***
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO
*** ***
Dear Mr***: On March 3, 2016, we received your complaint, dated March 2, 2016, filed with the Revdex.comYou expressed concern with the debit of your credit card account for the movie channelsYou indicated that you requested these channels to be removed once the free trial ended
and the debit caused you to incur overdraft feesYour service was activated on February 2, 2015, with a 24-month commitment through our Flex promotionThis is a pay-in-advance promotion that requires your monthly payment to be received on or before the due dateYour promotion included the movie channels free for three months (February 2, 2015, through March 1, 2016)On February 17, 2016, a billing statement of $generatedThis billing statement included charges for the movie channels after the promotional period (March 2, 2016, through April 1, 2016)Your billing statement was provided via email at *** on February 19, This billing statement disclosed that $would be debited from your credit card account on February 29, 2016, for these chargesEnclosed is a copy for your reviewThe movie channels were removed from your account on March 1, 2016, and a refund of $was applied to your credit card account todayWhen I spoke with you by phone today, I advised you that we are unable to compensate you for the overdraft fees. If there are further questions or concerns about this issue, please feel free to contact me at *** ***Sincerely,
January 5, Ms*** *** *** *** *** ***, ** *** Re: Revdex.com Complaint # *** *** Dear Ms***:
On January 5, 2016, we received your complaint, dated January 2, 2016, filed with the Revdex.comYou expressed concern that DISH Network charged you for unreturned equipmentYou requested that the charges be removed from your account and your credit reportWhen I spoke with you by telephone today, I apologized for this oversight and I removed all charges from your accountThere is no balance due on this DISH Network accountI also notified collections to remove this account from your credit reportPlease allow six to eight week for the bureaus to reflect any updatesIf there are further questions or concerns about this issue, please feel free to contact me at *** ***Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT *** *** cc: Denver / Boulder Revdex.com Cherokee St Denver, CO *** ***Tell us why here
Initial Business Response /* (1000, 4, 2015/11/23) */
November 19,
*** *** ***
*** ** *** *** ***
*** *** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On November 17, 2015, we received your complaint, dated
November 16, 2015, filed with the Revdex.com
You said that you were told you have a balance due when you called to establish service with us againYou stated that your account was closed with no balance dueIn addition, you said that you own your equipment and you were not under a contractYou would like the balance removed so that you can qualify for a new account
When we spoke by phone, I told you that our records reflect that you were under a two-year contract from April 27, You were charged an early termination fee for the six months of your commitment that were not completed as your account was closed a number of times due to nonpaymentHowever, I agreed to waive the remaining balance of $I advised you that within hours you can call in to establish a new accountFurthermore, our records reflect that you leased one receiver with us but due to the fact that it is now obsolete, we don't require that you return it
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Initial Business Response /* (1000, 5, 2015/11/10) */
November 9,
*** *** ***
*** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On November 3, 2015, we received your complaint, dated November 2, 2015, filed with the
Revdex.com
You indicated that your rate increased four times, and you disputed the early termination fee applied to your DISH Network accountYou requested a refund and for DISH Network to pay to get your leased equipment out of storage
When we spoke I advised you that you experienced one $price increase in February 2015, for which you received a monthly $credit through your first yearYour monthly rate changed when the monthly adjustments ended, or because you upgraded your programming package
I also advised you that DISH Network sent boxes for the return of your leased equipment on August 3, 2015, and November 3, You indicated that you placed your leased equipment in storage and that it would cost over $to retrieve itAs I advised you, DISH Network had no control over your decision to place your equipment in storage and we are unable to provide compensation for this issue
While we regret any confusion concerning your billing, we are unable to waive your early termination fee or provide you with a refund or compensation
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 6:am - 2:pm (MDT), Mon-Fri
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (3000, 7, 2015/11/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As I have called in several different times and tried to explain the pricing issue with Operators (IDs: TNB, L2C, 6TR, TNE, ...), on 4/18/I agreed to Dish services %A few months later the bill indicate other wiseI had to call in and they change the package with $discount to accommodate their reasoningOn May 2015, due to another increase that we agreed to a $monthly chargeOn July price jumped to $which I had to cancel the account after I found out the lack on reasoning with this provider
I cannot find a word to describe such practices and I don't know how they can prove their highest in overall customer satisfactory! It's lie and they are crookI hope I get my day in court to prove their lies and dissipations
Dissaving costumers is a basic practice with Dish and they hope to take advantage of people being be and not complain and not get cut
God blesses all
*** ***
Final Business Response /* (4000, 9, 2015/12/01) */
November 19,
Mr*** ***
*** *** Dr
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On November 19, 2015, we received your complaint, dated November 18, 2015, filed with the Revdex.com
You maintain that your monthly rate was changed several times
A review of your DISH Network billing reveals that the following events caused the changes to which you referredYour initial monthly rate was $when your account was activated on April 18, You contacted us on June 8, 2014, about your monthly rate and you were given a monthly $courtesy credit for six monthsYour new customer promotional credits, totaling $per month, ended with your March billYou contacted us concerning the end of your credits on March 31, 2015, and requested more credits; therefore, an additional three monthly credits of $were applied to your account as a courtesyYour July bill was the first one that carried no adjustments and we received no further payments for service rendered until after you disconnected your account on August 8,
You received $in additional courtesy credits on top of your new customer promotional creditsAs such, we are not able to provide any more adjustments for this issue
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 6:am - 2:pm (MDT), Mon-Fri
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
Initial Business Response /* (1000, 6, 2015/07/08) */
July 1,
Mr*** ***
*** *** ** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On June 25, 2015, we received your complaint, dated June 24, 2015, filed with the
Revdex.com
You indicated that you contacted Altitude Marketing to purchase internet serviceYou were informed that you could not purchase internet without TV service, so you ordered bothThe TV service was installed but you were informed that the internet could not be providedYou requested that the TV early termination fee be waivedYou would also like the service disconnected, and a refund
When we spoke on June 26, 2015, I agreed to waive your TV early termination feeYou indicated that you would disconnect the service after you confirmed that this would not impact your Brighthouse service
As of today, I have not received any additional contact from you regarding the disconnection of your serviceThe early termination fee has been waivedPlease contact DISH Network when you are ready to complete the disconnection process
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 2:pm to11:pm MDT, MON-FRI
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
*** ** XXXXX
*** ***
Complaint: ***
I am rejecting this response because: I do not accept this that's why I disconnected from youI hope that you do not treat other customers like this and also I am seeking a third party this will not happens again
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because:
Sincerely,
*** *** I am rejecting it but I am not satisfied they should be made to fix this matter so that is does not happen is all I am asking I mean I was told first that they were waiting for a update to fix thei and I was suppose to be here in Jan or Feb well that was a lie. It is pretty frustrating that it happens on almost every show that I play back. And they are getting away with saying it is the tv stations well I have checked with them all and it is not theirs now someone is lying, and as far as me saying that a friend of mine had it with direct tv yes because they had a branch in the way of it. So I just cant figure out how a big company can do this to their customers that have been with them for so long. You would think I was asking for them to pay my whole bill I am not asking for anything I JUST WANT IT FIXED it is very frustrating and I am not passing the buck to someone else like they are blaming the tv stations
Complaint: ***
I am rejecting this response because:The receiver still shuts off after hours of inactivityAfter it's finished the update it stays offIf you want to record a program after that hour time frame you can't because the receiver is offline The timer function also does not work correctly The model receiver works perfectly well, no update issues and no timer issuesTheir replacement receiver ViP211k has manufacturing flaws and they have no intention to fix these flawsDish's solution is to upgrade my equipment with their DVR at an additional monthly charge of $per month, plus insurance on that equipment is $per month In my opinion Dish is just making it more difficult for the consumer to use their private DVR's, thus making the consumer lease their DVR for recording their programming
Sincerely,
*** ***