Dishman Dodge Ram Chrysler Jeep

We are sorry that the Jeep Liberty [redacted] purchased has had continuous problems but unfortunately buying a pre-owned vehicle always comes with some riskAs you can see from the attached CarFax it shows the Jeep has no accidents reported, on August 17th of we took the Liberty in on trade, on August 18th we did a safety inspection, changed the oil, replaced the wipers and some fusesOn August 24th we sold it to [redacted] There was no bait and switch and every aspect of the transaction was disclosed to [redacted] It was her choice not to pay a higher payment for a Grand Cherokee and to purchase the Liberty which had a payment that was more in her budget After fulfilling our promises to [redacted] and taking care of her deductible we have decided not to participate in any further repairs or deductibles

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

We had the [redacted] ’s bring their vehicle back in to us on 9/11/so we could recheck the vehicle and fix the issueWe also put them into a rental vehicle so they would not be without transportationUpon further investigation we found that the WCM was causing the problem so we replaced the part at no cost to themOn the previous visit to our service center on 8/28/we did find that their battery tested bad and did need to be replaced and they did have to pay for that because the vehicle was out of standard warranty but unfortunately it does appear that the service writer did give them a general quote for the battery instead of the exact costSo we will be refunding them the difference of $in a check that we will mail to them ASAPWe are truly sorry for and inconveniences they may have incurred and we hope that we will ? be able to earn their business back in the future.? Shane S [redacted] Customer Service ManagerDishman Dodge-Chrysler-Jeep? [redacted]

We are sorry that the Jeep Liberty [redacted] purchased has had continuous problems but unfortunately buying a pre-owned vehicle always comes with some riskAs you can see from the attached CarFax it shows the Jeep has no accidents reported, on August 17th of we took the Liberty in on trade, on August 18th we did a safety inspection, changed the oil, replaced the wipers and some fusesOn August 24tgh we sold it to [redacted] There was no bait and switch and every aspect of the transaction was disclosed to [redacted] It was here choice not to pay a higher payment for a Grand Cherokee and to purchase the Liberty which had a payment that was more in her budget After fulfilling our promises to [redacted] and taking care of her deductible we have decided not to participate in any further repairs or deductibles

I apologize for the earlier confusion I was unaware that [redacted] had not been spoken to about our offerMy body shop manager did speak with [redacted] to explain everything to her since thenWe have taken care of the promised work and she did accept a check for $when she picked up the vehicle on the night of 12/6/We apologize for any inconveniences

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received, your complaint will be closed Administratively Resolved] Revdex.com, I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaintFor your reference, details of the offer I reviewed appear below I still have an issue with the fact that [redacted] the salesman knew that the Chevy Malibu Jerked and several seconds after started moving again from stopping at a stop sign When we were test driving the car and he brushed it off as nothing Instead of saying we will have that checked out before you leave the lot if you decide to buy it And yes I know now I waited to long to take it back for Dishman Dodge to fix it But I really did not know what to do until my new boy friend told me what to do My deceased common law husband always dealt with things like that and bought our cars I feel like I was taken advantage of, I stand by my complaint And I feel like the boss at Dishman Dodge called me a liar.Thank You, [redacted]

We had the [redacted] ’s bring their vehicle back in to us on 9/11/so we could recheck the vehicle and fix the issueWe also put them into a rental vehicle so they would not be without transportationUpon further investigation we found that the WCM was causing the problem so we replaced the part at no cost to themOn the previous visit to our service center on 8/28/we did find that their battery tested bad and did need to be replaced and they did have to pay for that because the vehicle was out of standard warranty but unfortunately it does appear that the service writer did give them a general quote for the battery instead of the exact costSo we will be refunding them the difference of $in a check that we will mail to them ASAPWe are truly sorry for and inconveniences they may have incurred and we hope that we will be able to earn their business back in the futureShane S [redacted] Customer Service ManagerDishman Dodge-Chrysler-Jeep [redacted]

We are truly sorry that Ms [redacted] is have trouble with the vehicle but I have to reiterate there is a lot of risk in buying an inexpensive used car with a 121,milesThere was no mention of a transmission repair on the purchase paperwork and no promise from Dishman to repair it

I apologize for the late response but we were able to come to a resolution with Mr [redacted] and I did forget to respond to the Revdex.com to make them awareHere was the resolution Mr [redacted] agreed to: Mr ***, I am extremely sorry to hear about the issues you have had with your recent purchaseI received your email to the dealership yesterday and was waiting until I could speak with all of the parties involved before respondingAfter speaking with everyone it sounds like we made some mistakesAfter speaking with my GM he has given me the go ahead to reimburse you in order to make it right I want to say from me and the ownership who has been involved in this we are sorry for any inconvenience during this purchaseI will be sending you a check in the amount of $to make up for the $trade difference and cover the cost of the key and gas cap: I just need to know the address you would like us to mail it to and make sure the next time you’re in that you let our service department know you were promised a valet key by [redacted] that will work for your locking tailgate and they can make you one at that point Sincerely, [redacted] Customer Service Manager Dishman Dodge-Chrysler-Jeep Phone - ###-###-#### Fax - ###-###-####

? We are truly sorry that Ms [redacted] is have trouble with the vehicle but I have to reiterate ? there is a lot of risk in buying an inexpensive used car with a 121,milesThere was no mention of a transmission repair on the purchase paperwork and no promise from Dishman to repair it

We opened a repair order to look and [redacted] vehicle with an engine temp concernWe lifted the vehicle in the air and realized that it was packed with mud everywhere including the radiator and motorIt appeared at this point that the engine overheat was not due to faulty parts but due to the driverAt this point we called our local Chrysler rep to come and look at this vehicle before we move forwardThis is standard procedure because we as a dealer are liable for the cost of the repairs if Chrysler deems it not to be a warranty issueAfter looking at it the rep determined it was absolutely not due to a part failure and denied the claimAt this point Dishman has nothing to do with the repair anymore and if [redacted] wants to explore this further he needs to take it up with Chrysler which was explained to him on multiple occasionsThere are laws set up to protect dealers in a situation like this so at this point Dishman will not be participation in any future repairs regarding this issue and will not be participating with any sort of compensation

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

We understand Mrs [redacted] ’s frustration but there is a lot of risk in buying an inexpensive used car with 121,milesThere was no mention of a transmission repair on the purchase paperwork and no promise from Dishman to repair itIf this had come up within a few days of the purchase we may have been in a position to help but unfortunately we are not in a position to assist almost a year after her purchase

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

After receiving this notice we spoke with the salesman (Sean G***) about what had transpiredHe said that even though there was not a key promised in the car deal or on the we owe that he had attempted multiple times to get another key made for Mrs*** at no cost to herSince there
wasn't a spare key put into the car deal and after being told the cost of a spare key he was informed that we would not be able to make that happenSince then we were able to secure a new key at a reasonable cost and have decided that we will in fact cover the cost of the key and the programming of the key
At this point we have not been successful in getting in touch with Mrs*** to let her knowWe have sent an email to the address attached to the complaint without any response and when we try to call the number attached it just rings without any voicemail optionsWe have ordered the key from a company in Seattle and when it comes in I will try and contact Mrs*** again to let her knowAt that time she will have to pick of the key from us and take it to a specialty shop here in town to have it programmed
We apologize for any inconveniences and hope that Dishman and Sean will be Mrand Mrs***s dealership and salesman of choice in the futureIf there are any questions please contact me at the number below
Shane S***
509-924-ext***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received, your complaint will be closed Administratively Resolved]
Revdex.com,
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaintFor your reference, details of the offer I reviewed appear below
I still have an issue with the fact that *** *** the salesman knew that the Chevy Malibu Jerked and several seconds after started moving again from stopping at a stop sign When we were test driving the car and he brushed it off as nothing Instead of saying we will have that checked out before you leave the lot if you decide to buy it And yes I know now I waited to long to take it back for Dishman Dodge to fix it But I really did not know what to do until my new boy friend told me what to do My deceased common law husband always dealt with things like that and bought our cars I feel like I was taken advantage of, I stand by my complaint And I feel like the boss at Dishman Dodge called me a liar.Thank You,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***I am rejecting this response because they never paid of my deductible as stated in the first place and also never discussed with us paying another I have already paid my deductible in its entiretyI expect more than a dollar refundI will settle for in a refund check....half of what I paid.Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com,I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaintFor your reference, I have attached are only some of the work orders for the services rendered including the most recent eventDue to file size, I will need send a separate email with the remaining pages of documentationThis Jeep has not been stable or reliable since purchaseThe initial problems began within a week of purchase, and the Jeep has not lasted more than months without servicingI asked for a repurchase immediately and was told that was not an optionI was promised all issues would be resolved while still under the original warranty, and that did not happen - even though Dishman had my Jeep at their disposal for over a month in totality and promised their "master technicians" were servicing my vehicle. Dishman paid for only one deductible, for an issue that they had "claimed" to have resolved but had notI've paid for several deductibles for issues that Dishman "claimed" to had fixed under the original warranty. I contacted the Attorney General of WAThey confirmed that the only reason my Jeep does not qualify as a lemon is that a claim can only be filed within months of the original manufacture date, and my Jeep is a modelOtherwise, the incidents are indicative of a lemon. The initial contact should be void due to bait and switchMy email inquiry to Dishman and my visit to Dishman was for a Grand Cherokee, which I was told was out of my price rangeI pay $each month for this JeepI have confirmed that this is NOT outside of the price range for a Grand Cherokee - which indicates I was misled to purchase the Liberty Renegade. What Dishman is trying to get away with is criminalI was disgustingly deceived into purchasing defective product which can be clearly seen by the service documents. This situation has caused financial and emotional hardship. For all these reasons and many more, I do not and will not accept this insulting response. Regards,*** ***