Ditech Financial, LLC

I am rejecting this response because: they clearly state they miscalculated and only assessed the lot and not the structureWe already knew all of thisThis is not a remedy or explanation that is remotely acceptable

May 25, *** *** Revdex.com OF MINNESOTA AND NORTH DAKOTA S RIVER RIDGE CIR BURNSVILLE MN 55337 RE: Case #***, *** *** Dear *** ***:
Thank you for the opportunity to respond to the complaint filed by *** *** regarding her account with Ditech Financial LLC (“Ditech”) We understand Ms***’s concernsPlease be assured that her correspondence has been reviewed with the appropriate department management and the following response is provided. Records indicate that when the monthly payment was remitted on April 12, 2016, it was inadvertently applied to escrow instead of the regular monthly paymentPursuant to Ms***’s request, made with Customer Service on April 19, 2016, a reallocation request was entered to correct the payment applicationDue to our recent system upgrade, an extended delay in completing reallocations requests has occurred The requested reallocation was completed on May 21, We apologize for the delay in completing the requested reallocationPlease be assured that no negative credit reporting occurred and all late fees, systematically assessed as a result of this matter, have been waived. We again apologize for any dissatisfaction this matter may have causedIf you have any further questions or concerns, please do not hesitate to contact our Customer Service Department at ###-###-####, Monday - Friday, a.mto p.m., and Saturday a.mto p.mCT. Sincerely, Kristina *** Customer Service Correspondence Supervisor /asw/49/ cc: *** *** *** *** *** Winston Salem, NC

RE: Case#***, *** & *** *** Dear *** ***: Thank you for the opportunity to respond to the complaint filed by *** and *** *** regarding their account with Ditech Financial LLC (Ditech)We apologize for the inconvenience and dissatisfaction that this matter has caused
the ***sOur mission is to provide exceptional levels of servicing and we continuously strive to recognize opportunities for improvementAccount records indicate that the ***'s payment of $received on April 15, was misapplied as a principal only payment, which caused the account to become delinquentOnce an account becomes or more days delinquent system-generated letters regarding loss mitigation options are automatically sentWe apologize for the confusion this causedOn July 19, 2016, the referenced payment correctly posted to the accountThe transaction was backdated to ensure proper credit to the accountA late fee was not assessed as a result of the misapplied paymentUpon review of the account, It was determined that the ***'s account was reported as open and current and indicated their reaffirmation agreementHowever, in December the ***'s reaffirmation agreement was removed due to a system upgrade, which caused their account to not be reportedTo correct this error, an Automated Universal Data form (AUD) was sent on October 12, to the four major credit reporting agencies (Equifax, Experian, Innovis and Trans Union) to update the account information and reflect the account as open, current and with the reaffirmation indicatedIn addition, the payment history was updated to reflect no delinquenciesOnce the information is received, it may take to business days for the credit reporting agencies to update their recordsIf *** or *** *** have any further questions, they may contact their account representatives Kelli Lat ###-###-####, extension ***, or Jerry Mat extension ***Our Customer Service Department is also available to answer any questions or concerns and can be reached at ###-###-####, Monday -Friday, 7:a.mto 8:p.mCT, and Saturday 7:a.mto 1:p.mCT

*** Authorization attached ***

RE: Case#*** , *** ***Dear *** ***:Thank you for the opportunity to respond to the complaint filed by *** *** regarding their account with Ditech Financial LLC (Ditech).The account is currently in a charged off status with an outstanding balance of $16,"Charge off"
means that the credit grantor wrote the account off of their receivables as a loss and it is closed to future chargesWhen an account displays a status of "charge off," it means that the account is closed to future use, although the debt is still owedOnce an account is placed into a charged off status, it is no longer assessed interest or late feesIf legally permitted, a deficiency balance may be collectedPlease note the information reported to the credit agencies is true and accurate.If *** has any further questions or concerns, please contact our Asset Receivables Management Department at ###-###-####, Monday - Thursday, 6:a.mto 7:p.mMT, and Friday 6:a.mto 12:p.mMT.Sincerely,Shea *** DitechCustomer Servicecc: *** ***, *** *** **, MCDONOUGH, NY ***

RE: Case#***, *** ***Dear *** ***:Thank you for the opportunity to respond to the complaint filed by *** *** regarding his account with Ditech Financial LLC (Ditech).Pursuant to Mr***'s correspondence an in-depth review of his account has been completedNo request was located from Mr*** or any other third party to provide a copy of his Note/Contract prior to his previous correspondenceOn August 3, 2016, a request for a copy of the contract was entered in response to an incoming phone callA copy of the contract was mailed on August 9, A written request was never received for this documentsA copy of his contract is enclosed for his convenience.Records indicate that on August 5, 2016, a request was forwarded to Michelle at People's Bank for additional information needed to process Mr***'s subordination requestPlease note, certain requirements must be fulfilled before a subordination request may be approvedUnfortunately, this can be a lengthy processMr*** should keep in touch with his account representatives, for information related to the status of his request.If Mr*** has any further questions, he should contact his account representative Diavonni Jat ###-###-####, extension ***, or Nyiemah Pat extension ***Our Customer Service Department is also available to answer any questions or concerns and can be reached at ###-###-####, Monday -Friday, 7:a.mto 8:p.mCT, and Saturday 7:a.mto 1:p.mCTSincerely, Shea ***Customer Service Correspondence Supervisorcc:*** ***, ** *** ***, DAPHNE, AL 36526***

I am rejecting this response because:
Thank you for this response from Ditech
Background on DitechThey are actually Green tree per the
SCC online inquiryGreen tree was known publicly for thousands of class action
suits filed against them for their practices and was fined million dollars
by the FTC and CFNPThey changed their name after all the publicity they obtained
What Ms*** is failing to address is the fact that
what I was told on 3/21/in speaking with Andrea *** director of customer
service and someone name Heather in loan processing relayed that the error that
occurred to my account for months stemmed from a system glitch from an
upgrade they did that was unable to recognize my payments being sent every
days (I CAN SUPPLY THAT RECORDING SHOULD SHE WANT TO REVIEW IT!!!)
Let’s take what she saidShe said they reallocated the
fundsHowever, if applied correctly if every month overage is to be applied to
principle then interest is to decrease(WORDS FROM THE DIRECTOR AND SUPERVISOR
ALSO CAN SUPPLY THAT RECORDING ALSO)When the reallocation was applied the interest
amount increasedThis caused me to inquire with both an accountant and a
member of the family who works for the IRS who both conveyed that the
allocations were incorrect However,
each time I have called to speak to or written someone to review the details of
the allocations I am met with representatives hanging up on me, unanswered
voicemails, and unanswered emails. I
have called John *** AVP of customer service, I was told he would
investigate matters and he would return my call That was on 4/3/I have
left messages for John *** the VP of customer services and never received a
return callI have emailed Ms*** every day since the 3/29/and have not received
a reply However, this is the practice of this companyI am attaching a conversation
with Ms*** regarding follow up and follow through and how it is handled
Now let’s discuss the amount she claims is still in
suspenseShe stated
“ As of the date of this letter, the account is due for the May 1,
payment of $and has a credit balance of $1,000.00, pending
systematic application to the account, in unapplied funds.”
On
3/21/in speaking with Ms*** and Heather I was informed I had $in
suspense and waiting for additional payment to be received so that when the
entire amount $is received it would be applied to May 1st
payment It would only stay in suspense for hours
On
3/30/an additional $was released to apply .On 3/31/I spoke to a male
representative who confirmed that the payment was received but had not been
processed yetOn 4/3/17after checking n ditech intranet I noticed the payment
was still not applied and called and spoke with three individuals: customer
service rep, a supervisor, and loan processingThey all said that no payment
was receivedI found that to be odd when on the 3/31/I was told it was but
had not been processedI did an inquiry with my bank who sent me a
confirmation of when the check was received on 3/30/and when it was cashed
I call 4/4/because now I see on my payment activity that the payment was
posted as received on 3/30/on ditech websiteI inquire to when it will be
applied to May 1st payment and I am told by a supervisor at the end
of the nightToday I log on and I see that the funds are still in suspense and
never applied to May 1st payment an ongoing problem with this
company- not doing what they say they are going to doNow she is referring me
to contact Bibi G which I am told handles collections of delinquent accounts
Why would I need to talk to her if my account is paid up until May and
everytime I attempt to call I am told she has no voicemail
This
matter has surpassed my patience and I am currently in the process of suing
them for breach of contractThis company is a fraudulently holding money to accrue more interest they are reallocating and submitting funds incorrectly and based on the contracts I was recently able to retrieve with the assistance of the FBI they are in violation of additional criminal activities that I will pursuing all of them on They still have not applied my payment for May like they said they would on 3/21/17 *** ***

April 28, *** *** Revdex.com OF MINNESOTA AND NORTH DAKOTA S RIVER RIDGE CIR BURNSVILLE MN 55337 RE: Case #***, *** *** Dear *** ***: Thank you for the opportunity to respond to the complaint filed by *** *** regarding his account with Ditech Financial LLC (“Ditech”)We understand Mr***’s concernsPlease be assured that his correspondence has been reviewed with the appropriate department management and the following response is provided. Pursuant to his correspondence, an additional review of the credit reporting for Mr***’s account was completedAccording to the payment history, the account was contractually due for the December payment when Mr***’s Chapter Bankruptcy was filed on June 9, Because we serviced the account when the bankruptcy was discharged, we are permitted to report the accountThe account will report as discharged in the Chapter Bankruptcy and with the delinquency that existed at the time that Mr*** filed for bankruptcy protectionThis is why the account reported has been reported as 180+ days past due and discharged in the bankruptcyThe information reported to the credit reporting agencies (Equifax, Experian, Innovis, and Trans Union) regarding the above referenced account has been determined to be true and correct according to account records and current bankruptcy laws. We again apologize for any dissatisfaction this matter may have causedIf you have any further questions or concerns, please do not hesitate to contact our Customer Service Department at (800) 643-0202, Monday - Friday, a.mto p.m., and Saturday a.mto p.mCT. Sincerely, *** *** Customer Service Correspondence Supervisor /asw/54/ cc: *** *** *** *** *** ***, ** *** Tell us why here

Initial Business Response /* (1000, 9, 2015/07/10) */
July 10,
***
Revdex.com OF MINNESOTA AND NORTH DAKOTA
S RIVER RIDGE CIR
BURNSVILLE MN
RE: Case # ***, ***
Dear ***,
Thank
you for the opportunity to respond to the complaint filed by *** regarding his account with Green Tree Servicing LLC ("Green Tree")
According to our records, a modification agreement was executed in July 2013, copy enclosed, and the modification was applied to the account on June 18, In May 2015, we determined that the capitalized amount was incorrect and the modification was reversed and reapplied on May 26, The amount capitalized in June 18, was $10,268.64, and the correction capitalized $10,After the modification was reapplied, our internal ledgers were incorrect which caused the modification to be reversed a second time on June 10, 2015, and reapplied on June 23,
Please be advised, during the time the modification was being reversed and reapplied, billing statements may have reflecting an incorrect amount dueIn addition, system generated notices were sent indicating the account was past dueThe reversal of the loan modification did not cause late fees to be assessed or negative information to be reported to the credit reporting agenciesAs of August 2014, the account had an outstanding late fee balance due of $The April 1, payment was not received until April 20, 2015, and a late fee was assessed on April 17, 2015, in the amount of $23.86, creating a late fee balance of $As of today, the account is past due $703.99, less the unapplied funds account balance of $510.79, to satisfy the July 1, due date, and has a late fee balance due of $A payment history is enclosed
We apologize for any dissatisfaction this matter may have causedIf Mr*** has additional account questions, he can contact Green Tree at (800)***, Monday - Friday, 7:a.mto 8:p.mCT, and Saturday 7:a.mto 1:p.mCT
Sincerely,
***
Customer Service Correspondence Supervisor
/kas/
cc: ***, ***., Baltimore, MD

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is my only optionIt is actually is not satisfactory because the response has several omissions and lies about how Ditech conducted businessI will send a third letter, with a receipt from the USPS this time, and hopefully Ditech will not ignore my request and just state they never received it againI spoke to two other agent's on the phone who both said they received my request

May 10, *** *** Revdex.com OF MINNESOTA AND NORTH DAKOTA S RIVER RIDGE CIR BURNSVILLE MN 55337 RE: Case # ***, *** *** Dear *** ***: Thank you for the opportunity to respond to the complaint filed by *** *** regarding her account with Ditech Financial LLC (“Ditech”)We understand ***’s concerns. Please be assured that her correspondence has been reviewed with the appropriate department management and the following response is provided. Our tax vendor flagged the account to prevent disbursements while they were researching the parcel number for the property. This prevented the taxes from being disbursed in a timely manner. We are in the process of updating the tax lines so that the account is coded correctly for future disbursements. Account records indicate that a check in the amount of $697.36, for the tax penalties and interest, was processed on May 10, and is being sent under a separate coverWe again apologize for any dissatisfaction this matter may have caused. If you have any further questions or concerns, please do not hesitate to contact our Customer Service Department at ###-###-####, Monday - Friday, a.mto p.m., and Saturday a.mto p.mCT. Sincerely, Shea *** Customer Service Correspondence Supervisor /ars/35/ cc: *** *** *** *** *** *** Brookshire, TX *** ** *** ***

Dear *** ***: Thank you for the opportunity to respond to the complaint filed by *** *** regarding her account with Ditech Financial LLC (“Ditech”)We understand Ms***’s concernsPlease be assured that her correspondence has been reviewed with the appropriate department management
and the following response is provided. We regret any dissatisfaction Ms*** may have encounteredOur mission is to provide exceptional levels of servicing and we continuously strive to recognize opportunities for improvementIt is our policy and practice is to conduct all communications in a courteous and professional manner and to at all times, treat all parties with respectOur representatives are trained and monitored to ensure adherence to all applicable collection laws and regulations, both state and federalPlease be aware that when the full payment has not been received by the due date, we attempt to contact the account holder to secure payment arrangements, and prevent the account from any further delinquencyPursuant to Ms***’s correspondence, no further phone calls will be made regarding the accountDitech will continue to send monthly statements and statutorily required notices. Records indicate that Ms***’s account is escrowed for the payment of property taxes and hazard insuranceWe received her initial request to remove her insurance from escrow, via email on June 21, Requests to cancel the escrow for an account, at that time, had to be submitted as a signed written requestA letter was sent to Ms*** on July 1, 2015, to inform her of this requirementA signed written request from Ms*** was not received and the insurance remained escrowedA second email, stating Ms***’s intentions to remove the escrow from the account, was received on January 12, A reply was sent on February 23, 2016, to inform her of the requirement of a written request and provided her with the appropriate address for her requestNo further requests to remove the escrow have been receivedPer the terms of the Deed of Trust, the waiver of escrow may only be in writing and the lender has the right to require the loan be escrowed at any timeWhile the loan is escrowed the amount of the monthly payment required to fund the escrow account is a required part of the monthly paymentAny payments received for less than the full payment due are placed in suspense until sufficient funds are available to allow a full payment to be applied to the accountMs*** may send a signed written request to remove the escrow requirement for the accountWhen the request is received it will be reviewed by the Escrow Department to determine if the account meets required removal criteriaSome factors effecting the approval of escrow removal are, current escrow account balance, late payment history, age of loan, investor requirements, and if there was a prior loan modificationThe signed request may be faxed or mailed to: Ditech Financial LLC Escrow DeptSt Peter Street St Paul, MN Fax: (480) 383-We again apologize for any dissatisfaction this matter may have causedIf you have any further questions or concerns, please do not hesitate to contact our Customer Service Department at (800) 643-0202, Monday - Friday, a.mto p.m., and Saturday a.mto p.mCT. Sincerely, *** *** Customer Service Correspondence Supervisor /asw/39/ Tell us why here

Thank you for the opportunity to respond to the complaint filed by *** *** regarding his account with Ditech Financial LLC (Ditech)Please be advised that Mr***’ payment received July 29, 2016, was reallocated from the principal balance, combined with the funds received August 12, 2016, and
applied to the August 1, due date as he intendedPlease be assured that the late fee assessed to Mr***’ account due to this mater has been removedIn addition, the payment of $663.74, that was applied to the principal balance on April 22, 2016, was also reallocated to the regular monthly payment; therefore, as of today's date, the next amount due on the account is $1,for the October 1, due dateIf Mr*** has any further questions, he may contact his account representatives Jerome Gat (800) ***, extension ***, or *** Fat extension Our Customer Service Department is also available to answer any questions or concerns and can be reached at (800) ***, Monday - Friday, 7:a.mto 8:p.mCT, and Saturday 7:a.mto 1:p.mCT

We apologize for the dissatisfaction that this matter has causedA review of the account indicates that several incomplete borrower response packages were receivedWe sent incomplete information notices, which outlined the additional information and documents that were still required to complete the reviews, but we did not receive additional documents causing the reviews to be disengagedOn February 16, 2017, a full borrower response package was submitted and a modification review was completedUnfortunately, the account was not eligible for any of the available modification programsEnclosed copies of all incomplete information notices and disengagement letters

RE: Case#***, *** & *** *** Dear *** ***: Thank you for the opportunity to respond to the complaint filed by *** & *** regarding their account with Ditech Financial LLC (Ditech)We apologize for the inconvenience and dissatisfaction that this matter has causedOur
mission is to provide exceptional levels of servicing and we continuously strive to recognize opportunities for improvementOur records indicate that Mrand Mrs*** executed a Home Affordable Modification Agreement (HAMP) for their account effective February 01, As part of the HAMP agreement, if the account stays in good standing it is eligible for incentive credits for the first five years after the modification became effectiveOn October 27, 2016, a HAMP incentive credit of $1,was applied to the account as a principal only paymentWe understand that Mrand Mrs*** were advised that we would reallocate the funds and apply them to the November and December regular monthly paymentsUnfortunately, we are unable to reallocate the funds to cover regular monthly payments and there are no exceptionsWe sincerely apology for the incorrect information providedWe have sent an Automated Universal Data form (AUD) to the four major credit reporting agencies (Equifax, Experian, Innovis and TransUnion) to remove the delinquencies reported for the December and January payments due to the misinformation provided by DitechIn addition, the late fees assessed for the November 01, and February 01, due dates have been waivedHowever, Mrand Mrs*** will need to remit the past due payments, as they are still owedThey may contact their Account Representatives at the phone number listed below to discuss payment arrangementsAs of the date of this correspondence, the account is past due for $1,for the January 01, and February 01, due datesIf *** or *** *** have any further questions, they may contact their account representatives Rose Rat (800) ***, extension ***, or Andrew Aat extension ***Our Customer Service Department is also available to answer any questions or concerns and can be reached at (800) ***, Monday - Friday, 7:a.mto 8:p.mCT, and Saturday 7:a.mto 1:p.mCT

I am rejecting this response because:While I do wish to close this complaint and bring resolution to this concern, I felt the need to bring clarity to a few statements provided by Ditech in their response to my complaintOver the course of several days and after speaking to several individuals, I was consistently given different variations of information regarding the release of the title and lien releaseThis inconsistent information makes this company untrustworthy and unreliableAlso, when someone did finally tell me that it could take days to provide the much needed documents, I was told that it was a Delaware law which I found to also be untrueI never received a lien release or title until 10/31/which is consistent with a mailing date of 10/28/A lien release was never sent to me on 10/24/I did receive a payoff letter which served me absolutely no purposeI appreciate Ditech working with their outside consumer to expedite the much needed documents, however their customer service representatives need A LOT of training to ensure their delivery of accurate information

Thank you for the opportunity to respond to the complaint filed by *** *** regarding his account with Ditech Financial LLC ("Ditech")
Enclosed is a copy of the Note that Mr*** signedThe original principal balance of the account was $142,The account was transferred from
HSBC Mortgage Services Inc(HSBC) to Ditech, formerly known as Green Tree, on June 16, Ditech acquired this account in a charged off status and the remaining balance at the time of the transfer was $129,The account is being handled by Ditech's Asset Receivables Management Department
Ditech previously responded to a complaint filed by Mr*** on August 20, 2014, which was mailed to the Revdex.com in Omaha, NebraskaIn our response, we advised that we contacted HSBC and they advised us that they did not have any indication of a settlement agreement with Mr*** for this accountWe also advised in the response that if Mr*** had any documentation regarding the settlement agreement with HSBC, he should provide the documentation to us for further reviewWe do not have a record of receiving any documentation from Mr*** regarding the settlement
Mr***'s settlement offer of $5,has been forwarded to the appropriate department for reviewPlease be aware that Ditech is not obligated to accept offers to pay less than the full amount due on the accountWe will review a reasonable offer; however, the account must meet predetermined requirementsMr*** may contact his account representative Keith Bat ###-###-####, extension *** for further information regarding this matter
Should Mr*** require any additional assistance, he may contact our Asset Receivables Management Department at ###-###-####, Monday - Thursday, 6:a.mto 7:p.mMT, and Friday 6:a.mto 12:p.mMT

I am rejecting this response because:No where does it list how to reach management, the phone number listed is the customer service number and if you call you get someone form a different state each time you call that can not or will not forward you to a manager All you get is no one is availableMy original loan is noted can be paid off early with no cost, penalty or interest fees saving me money for paying off early.I do see where my balance has been changed online, however the payment application still shows it being applied to interest and escrow if you view So far I have received two statements showing payment due July (and I do owe July payment) but neither statement shows correct balance of loan

Initial Business Response /* (1000, 5, 2015/08/28) */
August 27,
***
Revdex.com OF MINNESOTA AND NORTH DAKOTA
S RIVER RIDGE CIR
BURNSVILLE MN
RE: Case # ***, ***
Dear
***,
Thank you for the opportunity to respond to the complaint filed by *** regarding her account with Green Tree Servicing LLC ("Green Tree")
Our policy and practice is to conduct all communications in a courteous and professional manner and to at all times, treat customers and third parties with respectWe do not tolerate unprofessional behavior from any of our associatesPlease be assured the responsible department management was notified of Ms***'s concerns which were addressed with the specific associates and resolved
The payment of $is due on the 3rd of each monthRecords reflect the payment was received days late times, days late times and days late timesEnclosed is a payment history for her reference
The loan will reach maturity on September 3, Once an account reaches the maturity date, the remaining loan balance become dueTherefore, the September 3, billing statement reflected a payment due of $2,A payoff quote is enclosed for her convenience
We apologize for any dissatisfaction this matter may have causedIf Ms*** has additional account questions, she can contact Green Tree at (800) ***, Monday - Friday, 7:a.mto 8:p.mCT, and Saturday 7:a.mto 1:p.mCT
Sincerely,
Nikki ***
Customer Service Correspondence Supervisor
/kas/
cc: *** ***, ***., Upper Darby, PA
Initial Consumer Rebuttal /* (3000, 7, 2015/09/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
NO, I do not agree with the dates that were given in response to my complaint, however my late fee's could have been from when I file bankruptcy in and I had to send them a extra thousand dollars for late fee's in I did send Green Tree a cashier check on 08/25/in the amount of 2,by certified mail #*** and the expected deliver date was on 08/27/Once again I do have my payment stubs and receipt from when I sent my payments on time and some overnight to make sure my payment were made by the 3rd of each month and reflect on my billing statements I have save from back from so far that I found showing that I was sending my payments on timeThat why I stated in my first complaint I could send them proof of payment to Green Tree
Final Business Response /* (4000, 9, 2015/09/10) */
September 10,
***
Revdex.com OF MINNESOTA AND NORTH DAKOTA
S RIVER RIDGE CIR
BURNSVILLE MN
RE: Case # ***, *** ***
Dear ***:
Thank you for the opportunity to respond to the complaint filed by *** *** regarding her account with Ditech Financial LLC ("Ditech")
Records reflect a late fee balance of $was transferred to us from the prior servicerThe last payment applied toward the late fee balance was on October 23, which left a late fee balance due of $The payment history previously provided to *** *** did validate that payments were received late with the prior servicer and with usPlease note late fees are only assessed if the payment is not received within days of the due dateDitech has not assessed late fees to the accountThe below chart reflects the late fees that were assessed and the amount paid toward the late fee balance by *** ***;
DATE AMOUNT ASSESSED AMOUNT PAID
7/18/$
8/18/$
9/18/$
11/27/-$
5/18/$
5/24/-$
6/18/$
7/18/$
8/18/$
9/18/$
10/18/$
11/18/$
12/18/$
1/10/$
1/18/$
2/18/$
6/18/$
6/18/$
7/18/$
8/18/$
9/18/$
10/18/$
11/18/$
12/18/$
8/4/-$
8/30/-$
9/27/-$
10/25/-$
10/26/$
10/28/-$
11/23/$
11/25/-$
12/5/-$
12/31/-$
2/13/-$
2/27/-$
3/28/-$
4/24/-$
5/22/-$
7/31/-$
8/29/-$
9/26/-$
10/26/-$
11/22/-$
12/22/-$
1/29/-$
2/27/-$
3/27/-$
4/24/-$
5/22/-$
6/30/-$
7/31/-$
8/29/-$
9/26/-$
10/23/-$
8/31/-$
The account was paid in full and closed on August 31, and the payoff was backdated to August 28,
If *** *** has any further questions, she should contact her account representative Karina Bat (800) ***, extension ***, or Shanna Sat extension ***Our Customer Service Department is also available to answer any questions or concerns and can be reached at (800) ***, Monday - Friday 7:a.mto 8:p.m., and Saturday 7:a.mto 1:p.mCT
Sincerely,
Nikki ***
Customer Service Correspondence Supervisor
/kas/37/
cc: *** ***, ***., Upper Darby, PA
Final Consumer Response /* (2000, 11, 2015/09/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)
yes everything is correct, and account in now pay in fullThank you for all your help

I am rejecting this response because:See Attached