Diversified Marketing

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, The company fails over an over to admit their wrong doing I indicated the technician pointed out what he did in regards to the relay that he connected by attaching the wire to the relay since he was suspecting the relay was not working properly (he was guessing like anything else that he did) The tech if he did not attach the wire to the relay then who did The car was not taken to any one else The tech and the manager should take a lie detector test then the truth will be shown No leak test nor picture was ever shown to me When the unit was not working we brought the car to them over and over and they did not know why it was not working They have poor knowledge of auto repair and should be looked at their business closely by the higher governmental organization to see if they should stay in business I am checking into that route along with taking this business to small claim court As far as safety issue to my years Again that shows how insensitive this company is When the engine would overheats in the middle of road because of their negligence then the car will not operate and may stop which other cars on the rear could rear end the carThat is a big safety issue and concernFord dealer was astonished by this place doing what they didIt does not take a genus to see my point for safety concern We are going round and round with this company I can never be satisfied with their answers because they will never admit to their mistakes

The consumers response shows that they are not willing to use this system to resolve the issue They simply want us to admit fault when we are not at fault and have shown that We WILL NOT simply give a refund due to a customer saying they are due one and that is it The work was done correctly and the customer is not due a refund We would like the Revdex.com to review this complaint and close in as resolved since the customer has clearly stated that they will just continue to respond that they are not happy with the resolution

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me

The initial problem with Mr [redacted] ’s [redacted] was brought in for an A/C problemShe was recommended to replace the compressor, which she did but returned because it was not blowing coldThe technician stated the compressor was not compressing, so the General Manager got another compressor and had it warrantied so the customer did not have to pay againThe vehicle continued to show problemsThe General Manager told her husband to bring in the car on Saturday and they would have it fixedHe took the car to Driver’s Auto Repair [redacted] the next day and was helped by another managerThe technician came up with the same problem, the compressor was bad againSo Ms [redacted] took it to somewhere elseThey found out the vehicle was previously wrecked and it had a ground wire that was not connectedThat was shutting off the compressorShe called back and apologized to [redacted] and to Driver’s Auto RepairWe were under the impression that everything was resolved and have since spoken to the customer and she was happy

Our General Manager is currently in negotiations for a refund to the customer We will update when we have new informationDriver's Auto Repair

It is not "apparent" that the vehicle was not in park as Mr [redacted] states If it was not in park, the service employee would not have been able to get out of the car and step away from the vehicle without the vehicle moving on him The employee was away from the vehicle, as stated by Mr***, so it would not have been possible for the employee to leave the vehicle not in park This is by NO FAULT of Driver's Auto Repair or its associates The vehicle was faulty when it came in and Driver's Auto Repair cannot be held responsible for this

[redacted] visit was in regards to getting a wheel alignment and state inspection done with a coupon that he wanted to redeem both when explained that only one coupon either the $two wheel alignment or -$off state inspectionIn the attachment with signature for service reads “unless otherwise noted, all (REPAIR WORK) shall carry a years/50,mile prorated limited warranty” a Wheel Alignment is a ServiceAlso in signed attachment “all refunds shall be in the form of in-store credit”The price of the wheel alignment and the state inspection brought the total with tax and shop supplies to $less his discount for the $two wheel alignment total parts $labor$shop supplies $tax $for a discount total of -$off service of wheel alignment total price paid $Shop supplies are paid on every invoice for materials used or disposal of product

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint We did not hire the power washing company and do not feel we should have to deal with them for this damageFor the reconever received any information on the power washing company It is not our responsibility to determine WHO pays for the damages only that Drivers Auto Repair arranges for repair or provides us with the $needed for the repairs per the estimate we submitted to them Regards,

While we are sorry that the customer is not happy with the work the power washing company did, as we have stated the power washing company is bonded and the issue is with them at this point and no longer with Driver's Auto Repair We acknowledged our mistake and sent a professional, bonded power washing company to clean the customer's property We have done what we needed to fix the issue If the customer is unhappy with the power washing company's performance, they need to take that up with the power washing company so that they can file the claim through their insurance

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, Then I shall see you in court And yes it was totally your fault

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards,They are working this outThe resolution is at least come half way in reapairs paymentsI will give them till end of this to comply with my request otherwise I shall pursue with courtI already have picked up the form

We invited Mr [redacted] to one of our other locations to inspect the vehicle He is currently at the Driver's Auto Repair #getting his shocks replaced for free The customer and the tow truck driver originally had let the pick roll off the wrecker in order to pop the clutch in order to start up the vehicle Then they drove it off the wrecker sideways and caused the damage The General Manager, Bryan [redacted] , will be working with the customer to ensure that the customer is happy and there is a mutually acceptable resolution.Driver's Auto Repair

The work that we did was done correctly and was what the customer requested We will not be refunding any money We have tried over and over to explain how we are not at fault, however the consumer does not want to listenDriver's Auto Repair

ON 05/13/Mr [redacted] brought his [redacted] in for services suggested on a previous estimateUpon completing these services one of the requirements for replacing one of the components, ( valve cover gasket), is to have the camshaft adjuster programmed once removed and reinstalled on the vehicle According to all available sources this programming is available through most scanners and able to be done at any shop that has an updated version, as we had updated versions in our scanners we proceeded with the repairsUpon completion of the repairs we found the valvetronic cam adjuster had overheated and shorted which took out the battery power distribution block and eccentric shaft sensor which are all on the same circuit, this condition made the programming impossible and those components now needed replacementIn addition to these components a vacuum hose and additional programming were necessaryOnce all necessary components and programming had been performed we found that we could make the vehicle run perfectly, better than before services rendered, except the check engine light would remain illuminatedThe vehicle was then returned to Mr [redacted] with the understanding that the new valvetronic components and programming would take some mileage to relearn all system limitsAfter a period of one and a half days Mr [redacted] had called to inform us the vehicle went into limp mode and would not exceed mphWe towed the vehicle back to our facility – inspected – and determined that a [redacted] dealer would need to be consulted [redacted] had determined that there was corrosion in the harness that lead to the eccentric shaft sensor which controls the valvetronic camshaft adjusterWe spent some time discussing this matter as I explained to [redacted] that we have not had a communication issue with the sensor at all during our services and could they go ahead and perform the relearn procedureIt took a few days of back and forth until I went to [redacted] directly and spoke with the technician looking at the car and he informed me that it was impossible for an aftermarket scanner to perform the relearn procedure as it is proprietary to [redacted] exclusivelyFurthermore, he stated that no one had approached him about doing the relearn with the corroded wiring harness in placeThe technician agreed to attempt the service and get back to usAfter a couple of days, I received a facsimile from [redacted] with an estimate to do further tear down of the system to determine issues as the relearn procedure did not workDriver`s Auto Repair agreed to the further diagnosis and upon receipt of the Revdex.com complaint had not yet received an estimate or direction from BMWInformation contained here above is an overall account of the situation with Mr [redacted] `s vehicle, to address his concerns directly please see the followingMr [redacted] was communicated with during the entire process and understood all steps as necessary while we were servicing his vehicleWhen Mr [redacted] received the vehicle he was informed that the check engine light was on, actually, prior to him arriving to receive his vehicle, this information was communicated to him by phoneThis was addressed above as stated that we were informed it may take some mileage for the components and computer to learn all parametersHe agreed to take the vehicle with the light on and understood that if any situation occurred to return or have us retrieve the vehicle, which we didSince the vehicle has been to the dealer, as stated above, they wanted to do more repairs to the vehicle which we felt were unnecessary and therefore it has taken longer to come to a resolutionMr [redacted] `s outcome I am certain will not have the harness as a necessary repair to complete service on his vehicle and therefore, in my opinion, an unnecessary expense to him at $Our entire desire throughout this process has been to return Mr [redacted] `s vehicle to him at minimal expense and as timely as possibleWe understand the frustration and aggravation he has experienced and are working diligently to return the vehicle as soon as possibleDriver`s Auto Repair has an immense amount of time and dollars invested to get this vehicle in good working order and in a timely manner, above and beyond what Mr [redacted] has investedWade [redacted] General Manager, Driver`s Auto Repair – Briar Forest

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint It is unbeleivable that the paperwork was lost in the mail TWICEI also asked for it to be dropped off when they dropped off my car initiallyBut, that was not done, even though I reminded them several timesAll of these things cannot be a coincedenceIt shows that there is something not kosher in this ordeal.Crucifying the manager does not help me in solving the problem, which is that my car was not repaired and still showed the same error codes as when I first brought it in and paid thousands of dollarsI want to get what I paid for, which is a repaired carI did not get that.At this point, this going back forth is not solving anythingThe only solution is to get mney back for services NOT rendered.This job was actually only a $fix according to the third party mecahnic, but due to the lack of experience of the technicians and their inability to solve the problem or admit that they didnt know how to solve it turned this job in to costing thousands of dollars, and still the problem was not solved.Bottom line, the repairs they made were not the the repairs required to solve the problem, and it was only "a process of elimination" as the manager at the [redacted] store reported to meWhy am I supposed to pay for the inexperience and incompetence of their technicians? Regards,

I have attached her signed agreement for the refund

On 7/24/2015, the customer brought in their Ford Fusion complaining of an underperforming A/C systemCustomer stated that a couple shops had looked at the problem, and one had performed diagnostic and found the A/C head control to be defectiveCustomer was advised that we could replace the control head at his request, but that we would not guarantee the repair to fix his problem being that it was not the result of our diagnosticWe recommended allowing us to diagnose the issue to either confirm the other shop's findings, or find the real source of the problemCustomer agreed to allow us to perform our own diagnosticUpon inspection found A/C control head operational, A/C compressor operational, but system pressures off recommended specificationRecommended an evacuate and recharge service with added oil and dye to further diagnose problemUpon evacuation, found car below specification of Freon levelCustomer was advised and that upon recharge with oil and dye we would inspect for source of leakUpon initial inspection no leak was foundCustomer agreed to leave car overnight for further test drive and inspectionAs of 7/25/found small leak at compressorCustomer did not agree with findings and since A/C was working and customer's wife needed car they picked up car and paid for services rendered07/27/Customer returns with same issue, under performing A/CTechnician verified leaking compressor by evidence of further dye detected on and around compressorCustomer provided extended warranty to cover repairRepair was made and A/C was found to be blowing more than degrees lower than ambient temperatureCustomer then stopped by a week later complaining of the same issueWhen inspected, car was blowing more than degrees lower than ambient temperature Current issue was intermittent, and customer was advised to return when issue presented itself and leave the vehicle runningCustomer returned on 8/13/with A/C under performingUpon inspection we discovered the A/C pressure switch in system to be inoperative and the evaporator temp switch to be shortedUpon replacement of these components the system operated properly with no interruptionsOn 8/28/customer returned stating the vehicle was acting the same again, technician reported that after PCM reset, (not clearing codes), made the system operational againCustomer was advised that there was an apparent PCM issue and was referred to dealer for possible reflash or updated information on vehicle PCM.Customer returned for service on vehicle on 02/01/with no apparent issuesAfter service performed at Ford dealer for overheating condition on 03/22/customer returned to us to say that he wanted monies back due to repairs that Ford made to A/C systemApparently the fan kept running and that was customer’s concern

We are very sorry for Ms [redacted] bad experience with Driver's Auto RepairWe have cut a check to reimburse her for the cost of the diagnostic and will be mailing it todayWe hope this resolves this issue Driver's Auto Repair

Ms [redacted] came in on 07/with a transmission concern We performed a diagnostic and determined the torque converter solenoid assembly needed to be replaced and two others needed to be removed and cleaned We performed the repair, test drove the vehicle and no diagnostic trouble codes were present when Ms [redacted] picked up the car Ms [redacted] called approximately minutes and said the car was doing the same thing it was when she brought the car in We told her to come back so we could go ride with her so we could determine what had happened She returned and the technician rode with her At that time, the vehicle performed properly and there were no diagnostic trouble codes present She left Ms [redacted] called later that week and brought in the car saying that it was driving the same way it was before we repaired it She said it had been running fine after the test drive with the technician, a distance of miles We performed another diagnostic and determined that the repairs we made on her first visit were working properly and the problem was now inside the transmission As a result we recommended replacement of the transmissionThe initial repair we performed was correct and the transmission worked properly and showed no signs of any problems during our test drives or on the test drive our technician took with Ms [redacted] when she picked up the car the first time It was not until after the vehicle had been driven for miles that the 2nd failure occurred We sympathize with Ms [redacted] ’s situation We repaired the vehicle properly during her first visit and a different part failed subsequent to that repair We cannot be held responsible for parts on a vehicle that we did not replace Darroll MH***

Why does the customer reject the resolution He did not respond back and say why he is still not happy