Diversified Marketing

To whom it may concern: Mr [redacted] came in on 12/11/to have his oil changed, and have his steering checked After inspecting his vehicle it was determined that his rack and pinion needed replacement and his front and rear brakes needed service He declined the rack and pinion but agreed to service his front and rear brakes He was quoted $for front and $for rear plus tax and shop supplies Mr [redacted] came in later that afternoon and paid for the repair and took the vehicleMr [redacted] never mentioned anything about the price after he paidI have contacted Mr [redacted] and we have agreed that a miscommunication was at fault and he is now satisfied Rey Flores General Manager Store

The refund has already been processed to the card via chargeback done with the credit card company

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Driver's Auto repair is claiming that they did not get a complete chance to fix the carHow many more chances did they need since I have taken the car to them times to get repairedAdditionally, Jeremy was notified that I was NOT happy with the serviceThe reason I signed the last invoice was because they promised the car was fully fixedSo, imagine my surprise when I drove the car the following day and realized that it still was not fixed properly and still had the same check engine light onAdditionally, I notified Jeremy when he called to question me about the negative review I gave their serviceI told him that my engine light was back on for the THIRD time, and that the car was still not fixed, and that every time I take it, they say that it is something elseSo, they obviously do not really know what is going on with the car, or else they would not be doing guess work or "process of elimination to figure out the problem" as one of the managers quoted to me I also informed Jeremy that I no longer had faith in their service or ability to fix my car because how can my car still display the SAME error message when they have claimed to have fixed it THREE times and have had the car for over and half weeksI had already spent over $on a rental car and gone without my car for over weeks to give them a chance to fix my car, so how can I be more complete in the chance to fix my carI need my car to go back and forth to work, and I cannot just keep spending my money unnecessarily on a rental car and on repairs that Driver's Auto keep assuming should but are not really sure will fix my carEspecially, since they went back on their word to help me with reimbursement of some of the rental carAdditionally, how can Driver's Auto say that the third party shop does not know what is wrong with the car when they didn't look at it before? The car kept giving the SAME error codeDriver's Auto could not fix the car after THREE attemptsThis third party shop was able to fix my car after one attemptAlso, this shop does know the condition of my car because I have taken my car to them in the previous years for repairsI wish I had taken my car to them from the very beginning and not gone to Driver's Auto, but that was obviously a big mistake that I made to trust them to be able to know what is going on with my car and fix itAdditionally, the very first job they did on my car was supposedly the solution to what is wrong with my carBut, they were wrong about thatSo, they did unnecessary work that was NOT the solution to the problemThen, I was stuckHad they actually figured out what the problem was correctly from the beginning, I would have made the decision to whether fix the car or notThey promised me that the first repair would fix the problem, but it didn'tThen, they said we need to this to fix the problem, and I trusted them, but that also didn't fix the problemSo, they obviously proved that they did NOT know how to fix the problemI can't just keep paying for their guess workThey have those machines that are supposed to read codes and based on that solve the problemTheir technicians misdiagnosed the problem and assumed that they could fix it by doing something, but when that was wrong, instead of saying, "Sorry, Rim, what we did was not the solution, we will reimburse you or we will solve the problem for you and compensate you for the money you already paid, they just kept adding more services and claimed that since they already put parts in the car, they cannot take it back...even though they did NOT need to change those parts because they were not the problemThe parts I am referring to are the spark plugs and the gasket valveThey thought those were the problem, but they actually were notSo, their technicians misinterpreted the codes, and they just kept making me pay for their errorHow much more money and time was I supposed to give them so they can figure out the problem? Did I say, by the way, that they still did not solve the problem??? They didn't, but the third party shop was able to solve the problem for less than $500, and now the car is fixedThank you third party mechanic for doing your job correctlyDriver's Auto Repair, please get some technicians that have a clue about fixing cars, and if they don't know, then just tell the customer and be honestNow, I am still waiting for my refund for services NOT rendered Regards,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint There was a reply from Driver's Auto on 10/08/that their regional manager will be contacting me that very day but to my surprise I haven't heard from them until today, In-spite of the fact that instead of they contacting me rather I have called their regional manager twice and left a voice mailThis shows and proves that how Driver's Auto deal with their customers and how professional they are.To me, all this emailing back and forth on Revdex.com is just a gimmick from their end and just to kill time.I sincerely request Revdex.com to take necessary action against such a dubious company and prevent other customers getting cheated like the was I got from them.An early reply will be appreciated Regards, [redacted] cell : [redacted]

I had ottos install commercial carpet in our restaurant and it has not been a good experienceThe two pieces do not match and it stands out [redacted] from Ottos came out and said it was the lightingI ask if it would be the lighting at night and he had no answerMohawk sent out an independent? inspector and he said it had nothing to do with the lighting and he could fix it by dying the carpet at the seamsThat lasted for awhile but it is back to its old look When it was installed I questioned the seam and even Ottos own workers agreed that they thought it did not look right but that they had laid it rightLooking back I should of stopped it right there! Now Mohawk and Ottos want nothing to do with it

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. Please read my emails carefully. Please consult a knowledgeable source to be aware of the legal responsibilities when hiring a subcontractor and responsibilities for damage. If WE had hired the power washing company we would have no problem dealing with them directly. Your company should do the right thing, Repair the driveway, and then your company deal with the power washing company for settlement. All of this over $2200. Is the owner of your company aware of our problem? Or is this being handled by a lower level manager? As it appears this person is not knowledgeable in business and customer service. We are not being unreasonable or asking for more than the cost of the repair. If not settle we still plan to proceed with Small Claims Court and legal counsel. Regards,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint The business's responses all contradict each otherThey claim that they did not know I received my paperwork, yet they say they sent it twiceWhy would they say they have sent it twice unless I did in fact call them and notified them that I did not receivd my paperworkI still have not received anything, and the probabibility of something getting lost in the mail twice (if they really sent it at all even) is so unlikelyI even verified my address with Jeremy B [redacted] to make sure that they send it to the correct addressYet nothing has come in the mail as of yet, and we are now almost months since this ordeal began By the way, if they truly record their phone calls like they say they do, and they do not alter them now to try and fit their story, then there should be several recorded phone calls of me requesting the paperwork and oil change card that they are so blazenly lying and saying they had no idea I did not receive them.Contradiction #2: In the previous message, the business said that their work comes with years warranty, and that they claim to have notofied meYet, when I replied saying that they told me I only have a months warranty, now they are altering their astory to say that the other work they did on the spark plugs and what not is years but the engine is only monthsWhy did they not say that earlier to the Revdex.com? Alsom isn't the engine their work too, so why is that not years like all their other work? Contradiction #3: They claim that the engine came bareYet, when I asked Jeremy in the store about what will happen to the parts I purchased new, he said that they will take out the old parts in the engine and replace them with the new parts I purchasedIf the engine did allegedly come bare, why did Jeremy not say that and tel, something else completely differentTo further prove their lies, the third party I took the car to have it repaired after the damage done to it, they were the ones who said that the parts are not new and are actually used, and they have wear and tear on themI never even asked the third party to check to see if they are new because I actually believed Jeremy when he said the new parts were going to be transferredIt never crossed my mind that they would be so fradulent as to not even do that, but they apparently did, and I can give the Revdex.com the contact information of the third party to verify with them.Contradiction #4: They say I wanted to talk to the manager to crucify him and get a refundHow can they possibly say that this is what I wanted? I did not know the Driver's Auto Repair is an expert in fortune telling or reading people's mindI called to talk to the manager, who never once returned my call or even spoke to me, to tell him that my car still shows the same code after I took it to the [redacted] location several times, and becaus I still have not received my paperworkI do believe that the manager is the person a customer usually escalates a problem to try and get a resolutionI have been a customer of Driver's Auto for several yearsWhile this was my first time going to them for anything other than an oil change, I would not have taken my car to them for big repair and paid for the repair had I not trusted them initiallyI actually asked AJ, the other Rep in the [redacted] store to talk to the manager to tell him I was mot satisfied with dealing with Jeremy, and he waa the one who told me who the Regional manager was and gave me the number to the store where he usually staysEverytime I called, he was always in a meeting, and he never returned my calls or messages, evem though I explained to whoeved took the message the reason for my callWhy did the manager never call me to try and reach resolution? It was their refusal to work with me and cooperate with me to reach a resolution that I finally filed a claim with the Revdex.comin Mid July, the third party mechanic tried to reach the manager to ask him a few things, and even then, I still did not receive a call from himI got a call from another Repat a whole other store, and I told him all of my issues, and he promised to get back to meDid he? Nope, of course notThat is why I finally I reached out to the Revdex.comTheir way of handling customer complaints is ridiculous, and they do not try to work with the customer to reach a resolution, so what else is left for the customer to do? Regards,

Mr [redacted] first visit of a CHECK ENGINE light concern on his vehicle in the form of a P0445, Large system Evaporative Emissions leak, was diagnosed and system smoke tested as a cracked fuel filler neckThis was verified by the technician and shown to Mr [redacted] as the faulty leaking componentFurthermore, this is a common problem found by [redacted] on the [redacted] Filler neck was replaced and system was sealedNo other issues were found at this time of visit on 9/5/ Second and final visit from Mr [redacted] indicated that the CHECK ENGINE light came back on; code was verified as a NEW code of P0457- Loose fuel capIt was indicated at that time there was an aftermarket LOCKING fuel cap on the NO CAP filler neck assemblyIt was told to the customer that this filler neck was not designed to have a fuel cap, engineered by ***The customer was also shown in records that this was a different code from the previous CHECK ENGINE light and repair concernThe customer wanted to leave the locking fuel cap on, but advised to leave it off per last signed visit invoiceIf left on, the customer was told that this can affect the sealing of the system and affect the light coming back on

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards,

Customer came in on 8/15/and bought a five pack of oil changesAt that time, the mileage on the vehicle was 5,The customer used one of the oil changes at that timeThe next time the customer came in was on 6/26/for another oil changeAt that time, the mileage on the car was 15,That is more than nine thousand miles between oil changesThe customer then came back in stating that her tires in the front were worn outWe inspected the vehicle and discovered that the customer has wheel locks on the vehicleThe customer did not have the key, so we offered to remove them and replace them the next day free of chargeThe customer never returned to allow us to do thisThe five pack oil changes does come with free tire rotation, but the customer must request this and we can only do it if they have the key to the wheel locksAs far as the tires wearing out or wearing improperly, tires do not wear out from lack of rotationsProper tire maintenance includes tire rotations every 3,miles for the first 15,milesAfter that they should be rotated every 6,miles up to 30,miles and then 9,miles for the rest of the life of the tiresAlso, tires should be balanced every 5,miles, wheel alignments checked every 6,miles and proper tire inflations should be checked oftenAll of these factors in tire safety and maintenanceSo the customer stating that the reason why their tires were worn down is because the tires were not rotated by us on two visits is absolutely not trueWhile we are sorry that the customer feels this is our fault, it is not and we will not be refunding any money Driver’s Auto Repair

To who it may concern: In regards to Ms [redacted] request for a refund Drivers Auto Repair has tried numerous times to contact this customer at 346-216-which is the number we have on file and the number listed on requestThe phone message says the phone number is no longer in service We will be happy to resolve this issue as soon as we are given a valid phone number or the customer comes to the store Sincerely, Jon [redacted] Drivers Auto Repair 281-852-

February 12, RE: Revdex.com Case# [redacted] Attached is a receipt for a diagnostic fee from [redacted] documenting the navigation screen having an internal circuit failure This failure could not happen just by removing and replacing the unit as we did After we repaired his heater, the customer returned three different occasions because the heater would not work Each time we attempted to duplicate his concern and each time the heater was working properly We showed the customer each time the heater was not faulty and he agreed His last visit was to check the air venting in the dashWe found the air mix doors were defective and were not covered by the warranty he had on the heater core we replaced on his first visit We did not find screws missing and we recommended he replace the air mix motors at that time We have no control on what other shops diagnose and document The evidence he offered concerning the air mix doors verifies our diagnosis on his last visit He declined repair As far as the method of repair on the heater core, the technician that did the repair is a master tech and has over years experience Concerning the reference that he talked to other mechanicsAnybody can say the talked to other mechanics, but he does not offer proof that he questioned anybody I question the credentials of the six mechanics and there diagnostic abilities He said I admitted to performing shoddy work This is a complete fabrication We have done everything possible to please Mr*** We have inspected his car several times without finding a problem We will honor any warranty he has It was Mr [redacted] that decided to go elsewhere Darroll MH [redacted] General Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint We are not legally responsible for damages done by a subcontractor hired by the automotive repair companyWe will proceed with legal actions against Drivers Auto Repair in small claims court if this can not be resolved Regards,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint When I called Driver's Auto back on 7/after I picked my car up I told them it wasn't running right The mechanic rode with me for miles and it ran okHe told me there was probably air in the lines because they flushed out my transmission He told me to drive miles and then bring the car back for them to check because the computer has to re-set itself I talked to Phillip and he also told me to drive my car miles and bring it back for them to check that the computer had to reset Wednesday, 7/20, it didn't seem to be running right, but I went by what they said to drive it miles Thursday, the check engine light came back on and I took it back Friday morning Friday, I called around 2:to find out about my car and I talked to Darryl and he told me they knew I needed a transmission on 7/but they were trying to save me money by doing the repairs first I told him no one every mentioned that I might need a new transmission and he said he would talk to his people about that My complaint is that they never mentioned a new transmission or gave me the option to choose a transmission over the repair They did $of work and then tried to charge me additional money for a new transmission If they had told me on Tuesday that I could either pay $3,for a new transmission or $for repair that might fix the problem, then it would've been on me to make the decision It was not their decision to make Then for them to say they fixed the problem on Tuesday and another part broke - when I talked to Phillip about my transmission he told me they "fixed out of the error codes" That doesn't sound like a different part broke - it sounds like they did faulty work to begin with.I believe this company did the repairs without telling me I needed a new transmission so that I would pay $and then they could get the rest of the money by offering a discount Had they told me upfront the cost of a new transmission, I would've had the option to go to a different shop for the repairs This was very deceptive Regards,

Tell us why here..10/03/16RE: Revdex.com Case# [redacted] I understand Mr***’s frustration We at Driver’s Auto Repair are dedicated to providing great customer service However, situations occur that we have no control over and I apologize that his service was not completed within his time expectation In order to prevent an experience like this from happening in the future, we offer several services that Mr [redacted] can take advantage of so we can complete his service to fit his busy schedule We offer appointments and a customer shuttle to and from home Mr [redacted] is still able to take advantage of our great offer and have his oil changes completed on any of his vehicles using his oil change plan and we will do everything we can to insure it is completed within reasonable expectations However, because of the great savings our oil change package offers, it is our company policy to not provide refunds I did tell him I would make the request as a courtesy however the request has been denied because of our company policy I regret that Mr [redacted] has been disappointed with his service so far and we will do everything to accommodate him in the future.Darroll * [redacted] General Manager, Driver’s Auto Repair

No one stated that the customer was legally responsible for the damages done We simply stated that the company that cleaned their driveway is bonded just for this reason so the claim needs to go through their insurance company We have taken steps to solve the problem by sending out a power washing company to clean the driveway The customer can set up a claim with the power washing company to be reimbursed and the problem will be solved

We are not "dancing around the facts" We have stated the facts and tried to work with this consumer However, it is apparent that the consumer does not want to work this out They only wish to blame us and not listen to the facts We continue to wait to work with this consumer toward a mutually satisfactory resolution.Driver's Auto Repair

The power washing company is the one that is bonded. The customer is the one unhappy with their work and wish to file a claim. Therefore, the customer needs to file the claim with the power washers insurance company. It is not unreasonable to have the customer do this. There is an issue with the power washing company and we have provided a solution. At this point the customer is just being unreasonable and does not want to work towards a solution

We will wait for the customer to update the complaint once he has received the check Driver's Auto Repair

From: Customer Care [mailto:[email protected]] Sent: Tuesday, December 20, 10:AM *** *** *** Subject: response to # We have issued a refund in the amount of $to *** Dunn. We apologize for the inconvenience to the customer