Diversified Marketing

Reference Revdex.com complaint # [redacted],
Customer did not give a complete opportunity to fix the vehicle. All services that were paid for were rendered. All parts paid for were installed. Customer signed all invoices stating she agreed to all services rendered. Also, how can another mechanic diagnose an issue with a car without seeing it from the very beginning? This so called third party only saw the vehicle after engine replacement.
From the service writer on [redacted]:
Last month I received a phone call from Rim [redacted] regarding repairs performed on her [redacted] at #[redacted]. She stated she was unhappy with the service and that after several trips the check engine light was still on. Mrs. [redacted] was seeking a refund for all repairs. She had taken the truck to another shop which told her that the [redacted] had not needed a new engine, that it simply needed some other service which she declined to reveal. Upon picking up the [redacted] the last time she never took it back to [redacted] nor contacted Jeremy to give him a chance to make it right. She continued to demean Jeremy both in his customer service and overall attitude, stating that he was rude and the shop should go out of business. At the end of the day, Mrs. [redacted] neglected to inform [redacted] of any additional problems, went on the opinion of another shop who had never seen the [redacted] prior to engine replacement and could not have known the initial concerns nor symptoms of the [redacted], and had additional work done to the [redacted] without notifying or consulting with Jeremy or [redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
When I called Driver's Auto back on 7/19 after I picked my car up I told them it wasn't running right.  The mechanic rode with me for 3 miles and it ran ok. He told me there was probably air in the lines because they flushed out my transmission.  He told me to drive 100 miles and then bring the car back for them to check because the computer has to re-set itself.  I talked to Phillip and he also told me to drive my car 100 miles and bring it back for them to check that the computer had to reset.  Wednesday, 7/20, it didn't seem to be running right, but I went by what they said to drive it 100 miles.  Thursday, the check engine light came back on and I took it back Friday morning.  Friday, I called around 2:00 to find out about my car and I talked to Darryl and he told me they knew I needed a transmission on 7/19 but they were trying to save me money by doing the repairs first.  I told him no one every mentioned that I might need a new transmission and he said he would talk to his people about that.  My complaint is that they never mentioned a new transmission or gave me the option to choose a transmission over the repair.  They did $1200 of work and then tried to charge me additional money for a new transmission.  If they had told me on Tuesday that I could either pay $3,700 for a new transmission or $1200 for repair that might fix the problem, then it would've been on me to make the decision.  It was not their decision to make.  Then for them to say they fixed the problem on Tuesday and another part broke - when I talked to Phillip about my transmission he told me they "fixed 2 out of the 3 error codes".  That doesn't sound like a different part broke - it sounds like they did faulty work to begin with.I believe this company did the repairs without telling me I needed a new transmission so that I would pay $1200 and then they could get the rest of the money by offering a discount.  Had they told me upfront the cost of a new transmission, I would've had the option to go to a different shop for the repairs.  This was very deceptive.
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
Driver's Auto repair is claiming that they did not get a complete chance to fix the car. How many more chances did they need since I have taken the car to them 3 times to get repaired. Additionally, Jeremy was notified that I was NOT happy with the service. The reason I signed the last invoice was because they promised the car was fully fixed. So, imagine my surprise when I drove the car the following day and realized that it still was not fixed properly and still had the same check engine light on. Additionally, I notified Jeremy when he called to question me about the negative review I gave their service. I told him that my engine light was back on for the THIRD time, and that the car was still not fixed, and that every time I take it, they say that it is something else. So, they obviously do not really know what is going on with the car, or else they would not be doing guess work or "process of elimination to figure out the problem" as one of the managers quoted to me.  I also informed Jeremy that I no longer had faith in their service or ability to fix my car because how can my car still display the SAME error message when they have claimed to have fixed it THREE times and have had the car for over 2 and half weeks. I had already spent over $1500 on a rental car and gone without my car for over 2.5 weeks to give them a chance to fix my car, so how can I be more complete in the chance to fix my car. I need my car to go back and forth to work, and I cannot just keep spending my money unnecessarily on a rental car and on repairs that Driver's Auto keep assuming should but are not really sure will fix my car. Especially, since they went back on their word to help me with reimbursement of some of the rental car. Additionally, how can Driver's Auto say that the third party shop does not know what is wrong with the car when they didn't look at it before? The car kept giving the SAME error code. Driver's Auto could not fix the car after THREE attempts. This third party shop was able to fix my car after one attempt. Also, this shop does know the condition of my car because I have taken my car to them in the previous years for repairs. I wish I had taken my car to them from the very beginning and not gone to Driver's Auto, but that was obviously a big mistake that I made to trust them to be able to know what is going on with my car and fix it. Additionally, the very first job they did on my car was supposedly the solution to what is wrong with my car. But, they were wrong about that. So, they did unnecessary work that was NOT the solution to the problem. Then, I was stuck. Had they actually figured out what the problem was correctly from the beginning, I would have made the decision to whether fix the car or not. They promised me that the first repair would fix the problem, but it didn't. Then, they said we need to this to fix the problem, and I trusted them, but that also didn't fix the problem. So, they obviously proved that they did NOT know how to fix the problem. I can't just keep paying for their guess work. They have those machines that are supposed to read codes and based on that solve the problem. Their technicians misdiagnosed the problem and assumed that they could fix it by doing something, but when that was wrong, instead of saying, "Sorry, Rim, what we did was not the solution, we will reimburse you or we will solve the problem for you and compensate you for the money you already paid, they just kept adding more services and claimed that since they already put parts in the car, they cannot take it back...even though they did NOT need to change those parts because they were not the problem. The parts I am referring to are the spark plugs and the gasket valve. They thought those were the problem, but they actually were not. So, their technicians misinterpreted the codes, and they just kept making me pay for their error. How much more money and time was I supposed to give them so they can figure out the problem? Did I say, by the way, that they still did not solve the problem??? They didn't, but the third party shop was able to solve the problem for less than $500, and now the car is fixed. Thank you third party mechanic for doing your job correctly. Driver's Auto Repair, please get some technicians that have a clue about fixing cars, and if they don't know, then just tell the customer and be honest. Now, I am still waiting for my refund for services NOT rendered.  
Regards,

ON 05/13/2017 Mr. [redacted] brought his [redacted] in for services suggested on a previous estimate. Upon completing these services one of the requirements for replacing one of the components, ( valve cover gasket), is to have the camshaft adjuster programmed once removed and reinstalled on the vehicle....

According to all available sources this programming is available through most scanners and able to be done at any shop that has an updated version, as we had updated versions in our scanners we proceeded with the repairs. Upon completion of the repairs we found the valvetronic cam adjuster had overheated and shorted which took out the battery power distribution block and eccentric shaft sensor which are all on the same circuit, this condition made the programming impossible and those components now needed replacement. In addition to these components a vacuum hose and additional programming were necessary. Once all necessary components and programming had been performed we found that we could make the vehicle run perfectly, better than before services rendered, except the check engine light would remain illuminated. The vehicle was then returned to Mr. [redacted] with the understanding that the new valvetronic components and programming would take some mileage to relearn all system limits. After a period of one and a half days Mr. [redacted] had called to inform us the vehicle went into limp mode and would not exceed 30 mph. We towed the vehicle back to our facility – inspected – and determined that a [redacted] dealer would need to be consulted. [redacted] had determined that there was corrosion in the harness that lead to the eccentric shaft sensor which controls the valvetronic camshaft adjuster. We spent some time discussing this matter as I explained to [redacted] that we have not had a communication issue with the sensor at all during our services and could they go ahead and perform the relearn procedure. It took a few days of back and forth until I went to [redacted] directly and spoke with the technician looking at the car and he informed me that it was impossible for an aftermarket scanner to perform the relearn procedure as it is proprietary to [redacted] exclusively. Furthermore, he stated that no one had approached him about doing the relearn with the corroded wiring harness in place. The technician agreed to attempt the service and get back to us. After a couple of days, I received a facsimile from [redacted] with an estimate to do further tear down of the system to determine issues as the relearn procedure did not work. Driver`s Auto Repair agreed to the further diagnosis and upon receipt of the Revdex.com complaint had not yet received an estimate or direction from BMW. Information contained here above is an overall account of the situation with Mr. [redacted]`s vehicle, to address his concerns directly please see the following. Mr. [redacted] was communicated with during the entire process and understood all steps as necessary while we were servicing his vehicle. When Mr. [redacted] received the vehicle he was informed that the check engine light was on, actually, prior to him arriving to receive his vehicle, this information was communicated to him by phone. This was addressed above as stated that we were informed it may take some mileage for the components and computer to learn all parameters. He agreed to take the vehicle with the light on and understood that if any situation occurred to return or have us retrieve the vehicle, which we did. Since the vehicle has been to the dealer, as stated above, they wanted to do more repairs to the vehicle which we felt were unnecessary and therefore it has taken longer to come to a resolution. Mr. [redacted]`s outcome I am certain will not have the harness as a necessary repair to complete service on his vehicle and therefore, in my opinion, an unnecessary expense to him at $1300.00. Our entire desire throughout this process has been to return Mr. [redacted]`s vehicle to him at minimal expense and as timely as possible. We understand the frustration and aggravation he has experienced and are working diligently to return the vehicle as soon as possible. Driver`s Auto Repair has an immense amount of time and dollars invested to get this vehicle in good working order and in a timely manner, above and beyond what Mr. [redacted] has invested. Wade [redacted] General Manager, Driver`s Auto Repair – Briar Forest

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
The business's responses all contradict each other. They claim that they did not know I received my paperwork,  yet they say they sent it twice. Why would they say they have sent it twice unless I did in fact call them and notified them that I did not receivd my paperwork. I still have not received anything,  and the probabibility of something getting lost in the mail twice (if they really sent it at all even) is so unlikely. I even  verified my address with Jeremy B[redacted] to make sure that they send it to the correct address. Yet nothing has come in the mail as of yet,  and we are now almost 4 months since this ordeal  began.  By the way,  if they truly record their phone calls like they say they do, and they do not alter them now to try and fit their story, then there should be several recorded phone calls of me requesting the paperwork and oil change card that they are so blazenly lying and saying they had no idea I did not receive them.Contradiction #2:  In the previous message,  the business said that their work comes with  5 years warranty, and that they claim to have notofied me. Yet,  when I replied saying that they told me I only have a 6 months warranty,  now they are altering their astory to say that the other work they did on the spark plugs and what not is 5 years but the engine is only 6 months. Why did they not say that earlier to the Revdex.com? Alsom isn't the engine their work too,  so why is that not 5 years like all their other work? Contradiction #3: They claim that the engine came bare. Yet,  when I asked Jeremy in the store about what will happen to the parts I purchased new,  he said that they will take out the old parts in the engine and replace them with the new parts I purchased. If the engine did allegedly come bare, why did Jeremy not say that and tel, something else completely different. To further prove their lies,  the third party I took the car to have it repaired after the damage done to it,  they were the ones who said that the parts are not new and are actually used,  and they have wear and tear on them. I never even asked the third party to check to see if they are new because I actually believed Jeremy when he said the new parts were going to be transferred. It never crossed my mind that they would be so fradulent as to not even do that,  but they apparently did,  and I can give the Revdex.com the contact information of the third party to verify with them.Contradiction #4: They say I wanted to talk to the manager to crucify him and get a refund. How can they possibly say that this is what I wanted? I did not know the Driver's Auto Repair is an expert in fortune telling or reading people's mind. I called to talk to the manager, who never once returned my call or even spoke to me,  to tell him that my car still shows the same code after I took it to the [redacted] location several times,  and becaus I still have not received my paperwork. I do believe that the manager is the person a customer usually escalates a problem to try and get a resolution. I have been a customer of Driver's Auto for several years. While this was my first time going to them for anything other than an oil change,  I would not have taken my car to them for big repair and paid for the repair had I not trusted them initially. I actually asked AJ, the other Rep in the [redacted] store to talk to the manager to tell him I was mot satisfied with dealing with Jeremy,  and he waa the one who told me who the Regional manager was and gave me the number to the store where he usually stays. Everytime I called,  he was always in a meeting,  and he never returned my calls or messages,  evem though I explained to whoeved took the message the reason for my call. Why did the manager never call me to try and reach resolution? It was their refusal to work with me and cooperate with me to reach a resolution that I finally filed a claim with the Revdex.com. in Mid July,  the third party mechanic tried to reach the manager to ask him a few things,  and even then, I still did not receive a call from him. I got a call from another Rep. at a whole other store,  and I told him all of my issues, and he promised to get back to me. Did he? Nope,  of course not. That is why I finally I reached out to the Revdex.com. Their way of handling customer complaints is ridiculous,  and they do not try to work with the customer to reach a resolution,  so what else is left for the customer to do?
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  
We are not legally responsible for damages done by a subcontractor hired by the automotive repair company. We will proceed with legal actions against Drivers Auto Repair in small claims court if this can not be resolved. 
Regards,

The work that we did was done correctly and was what the customer requested.  We will not be refunding any money.  We have tried over and over to explain how we are not at fault, however the consumer does not want to listen. Driver's Auto Repair

Customer states that no leak test or pictures was ever shown to them.  However in Invoice [redacted] and [redacted] (which have been attached) it states clearly in the invoice that "A/C dye added to isolate any possible leaks in the system and customer advised to return vehicle in 7-10 days after service to verify repair and check for any leaks".  These invoices were presented to and signed by the customer so they were given that information.  As for the pictures, I have attached them as well.  They show that the ambient temperature of the vehicle was 30 degrees lower than the outside temperature.  These pictures were not shown to the customer because the customer was there and could see for themselves.  The manager kept the pictures so that there was documentation of the work done.  The manager worked with the customer to try to satisfy them and even offered them a $260.00 discount on the service (i have attached that invoice as well).  As far as safety issues, we are not trying to belittle them.  However, the work was done on your A/C unit not any other part of the vehicle.  Therefore there would be no way that the vehicle would break down or overheat over an air conditioning issue.  We are not trying to go round and round with this issue, but we will not take responsibility for issue we did not cause.  Customer Care

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  There was a reply from Driver's Auto on 10/08/2015 that their regional manager will be contacting me that very day but to my surprise I haven't heard from them until today, In-spite of the fact that instead of they contacting me rather I have called their regional manager twice and left a voice mail. This shows and proves that how Driver's Auto deal with their customers and how professional they are.To me, all this emailing back and forth on Revdex.com is just a gimmick from their end and just to kill time.I sincerely request Revdex.com to take necessary action against such a dubious company and prevent other customers getting cheated like the was I got from them.An early reply will be appreciated.
Regards,
[redacted]cell : [redacted]

February 12, 2014
 
RE:  Revdex.com Case#
[redacted]
 
Attached is a receipt for a diagnostic fee from [redacted] documenting the navigation screen having an internal circuit failure.  This failure could not happen just by
removing and replacing the unit as we...

did. 
 
After we repaired his heater,  the customer returned three different
occasions because the heater would not work. 
Each time we attempted to duplicate his concern and each time the heater
was working properly.  We showed the
customer each time the heater was not faulty and he agreed.
 
His last visit was to check the air venting in the dash. We
found the air mix doors were defective and were not covered by the warranty he
had on the heater core we replaced on his first visit.  We did not find screws missing and we
recommended he replace the air mix motors at that time.  We have no control on what other shops
diagnose and document.  The evidence he
offered concerning the air mix doors verifies our diagnosis on his last
visit.  He declined repair. 
 
As far as the method of repair on the heater core, the
technician that did the repair is a master tech and has over 20 years
experience.  Concerning the reference
that he talked to 6 other mechanics. Anybody can say the talked to other
mechanics, but he does not offer proof that he questioned anybody.  I question the credentials of the six
mechanics and there diagnostic abilities.
 
He said I admitted to performing shoddy work.  This is a complete fabrication. 
 
We have done everything possible to please Mr. [redacted].  We have inspected his car several times
without finding a problem.  We will honor
any warranty he has.  It was Mr. [redacted]
that decided to go elsewhere.
 
Darroll M. H[redacted]
General Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
Please inform Driver's Auto Repair that I have the invoice to prove I was there on October 12th, 2015 at their 4070 College Park Drive location. The invoice # is [redacted]. The name and address on the invoice is:  [redacted], **  [redacted].  The License plate of the car they supposedly service is:  [redacted]. The invoice was printed on October 12, 2015 at 11:01 am. I am [redacted], the son of [redacted]. I drove his 2013 Hyundai Sonata to the Driver's Auto repair at 4070 College Park Drive on Oct 12th, 2015 to get oil c[redacted]ge and Safety Inspection done on my father's car. The invoice clearly shows that I, [redacted], paid for the service with my Visa credit card in the amount of $49.65. I signed the credit card agreement which is part of the invoice # is [redacted].My demand is for a refund for the oil c[redacted]ge which I contend they never performed. The oil c[redacted]ge costed me $19.95 ($29.95 minus $10 discount) plus tax of $2.60 and shop supplies of $1.60. The total is about $24. I can provide a scanned image of invoice # is [redacted]k you very much.
Regards,
[redacted]

To whom it may concern:
 
Mr. [redacted] came in on 12/11/2015 to have his oil changed,
and have his steering checked.  After
inspecting his vehicle it was determined that his rack and pinion needed
replacement and his front and rear brakes needed service.  He declined the rack...

and pinion but agreed to
service his front and rear brakes.  He
was quoted $291.10 for front and $291.10 for rear plus tax and shop supplies.  Mr. [redacted] came in later that afternoon and paid
for the repair and took the vehicle. Mr. [redacted] never mentioned anything
about the price after he paid. I have contacted Mr. [redacted] and we have agreed
that a miscommunication was at fault and he is now satisfied.
 
Rey Flores
General Manager
Store 1513

On 7/24/2015, the customer brought in their 2012 Ford Fusion complaining of an underperforming A/C system. Customer stated that a couple shops had looked at the problem, and one had performed diagnostic and found the A/C head control to be defective. Customer was advised that we could replace the...

control head at his request, but that we would not guarantee the repair to fix his problem being that it was not the result of our diagnostic. We recommended allowing us to diagnose the issue to either confirm the other shop's findings, or find the real source of the problem. Customer agreed to allow us to perform our own diagnostic. Upon inspection found A/C control head operational, A/C compressor operational, but system pressures off recommended specification. Recommended an evacuate and recharge service with added oil and dye to further diagnose problem. Upon evacuation, found car below specification of Freon level. Customer was advised and that upon recharge with oil and dye we would inspect for source of leak. Upon initial inspection no leak was found. Customer agreed to leave car overnight for further test drive and inspection. As of 7/25/15 found small leak at compressor. Customer did not agree with findings and since A/C was working and customer's wife needed car they picked up car and paid for services rendered. 07/27/15 Customer returns with same issue, under performing A/C. Technician verified leaking compressor by evidence of further dye detected on and around compressor. Customer provided extended warranty to cover repair. Repair was made and A/C was found to be blowing more than 30 degrees lower than ambient temperature. Customer then stopped by a week later complaining of the same issue. When inspected, car was blowing more than 30 degrees lower than ambient temperature.  Current issue was intermittent, and customer was advised to return when issue presented itself and leave the vehicle running. Customer returned on 8/13/15 with A/C under performing. Upon inspection we discovered the A/C pressure switch in system to be inoperative and the evaporator temp switch to be shorted. Upon replacement of these components the system operated properly with no interruptions. On 8/28/15 customer returned stating the vehicle was acting the same again, technician reported that after PCM reset, (not clearing codes), made the system operational again. Customer was advised that there was an apparent PCM issue and was referred to dealer for possible reflash or updated information on vehicle PCM.Customer returned for service on vehicle on 02/01/2016 with no apparent issues. After service performed at Ford dealer for overheating condition on 03/22/2016 customer returned to us to say that he wanted monies back due to repairs that Ford made to A/C system. Apparently the fan kept running and that was customer’s concern.

Tell us why here..10/03/16RE:  Revdex.com Case# [redacted]I understand Mr. [redacted]’s frustration.  We at Driver’s Auto Repair are dedicated to providing great customer service.  However, situations occur that we have no control over and I apologize that his service was not completed within his...

time expectation.  In order to prevent an experience like this from happening in the future, we offer several services that Mr. [redacted] can take advantage of so we can complete his service to fit his busy schedule.  We offer appointments and a customer shuttle to and from home.  Mr. [redacted] is still able to take advantage of our great offer and have his oil changes completed on any of his vehicles using his oil change plan and we will do everything we can to insure it is completed within reasonable expectations.  However, because of the great savings our oil change package offers, it is our company policy to not provide refunds.  I did tell him I would make the request as a courtesy however the request has been denied because of our company policy.  I regret that Mr. [redacted] has been disappointed with his service so far and we will do everything to accommodate him in the future.Darroll *. [redacted]General Manager, Driver’s Auto Repair.

On 8/11/2017 Mr. [redacted] came in to Driver’s Auto Repair for an oil change on his 20019 [redacted] series. The lube technician accidently spilled oil inside the engine compartment of Mr. [redacted]’s BMW while he was performing the oil change.  The lube technician thought he can cleaned up the...

spilled oil but was mistaken which led to the oil dripping on Mr. [redacted]’s garage floor and driveway. Unfortunately people make mistakes sometimes; this is why Driver’s Auto Repair took the proper steps to correct the mistake made that day by the young man that was changing the oil on Mr. [redacted]’s [redacted] First by sending the general manager and an ASE certified trained technician to the house to assess the vehicle and second by hiring a licensed, insured and bonded 3rd party company to clean up the accidental oil spill.  Driver’s Auto Repair hired ** [redacted] Washing Spray because they are licensed, insured and bonded not just anyone.  Driver’s Auto Repair paid ** * for their services when completed.  Driver’s Auto Repair has given the owner of ** [redacted] Washing Spray to Mr. [redacted] already. Mr. [redacted]’s problem is with the company that damaged his driveway not with Driver’s Auto Repair.  Below is the contact for the company that supplied the service that damaged Mr. [redacted]’s driveway.   ** [redacted] Washing Spray [redacted]
[redacted]
[redacted]
[redacted]

Ms. [redacted] came in on 07/19 with a transmission concern.   We performed a diagnostic and determined the torque converter solenoid assembly needed to be replaced and two others needed to be removed and cleaned.  We performed the repair, test drove the vehicle and no diagnostic...

trouble codes were present when Ms.  [redacted] picked up the car.  Ms. [redacted] called approximately 20 minutes and said the car was doing the same thing it was when she brought the car in.  We told her to come back so we could go ride with her so we could determine what had happened.  She returned and the technician rode with her.  At that time, the vehicle performed properly and there were no diagnostic trouble codes present.  She left.  Ms. [redacted] called later that week and brought in the car saying that it was driving the same way it was before we repaired it.  She said it had been running fine after the test drive with the technician, a distance of 54 miles.  We performed another diagnostic and determined that the repairs we made on her first visit were working properly and the problem was now inside the transmission.  As a result we recommended replacement of the transmission. The initial repair we performed was correct and the transmission worked properly and showed no signs of any problems during our test drives or on the test drive our technician took with Ms. [redacted] when she picked up the car the first time.  It was not until after the vehicle had been driven for 54 miles that the 2nd failure occurred.  We sympathize with Ms. [redacted]’s situation.  We repaired the vehicle properly during her first visit and a different part failed subsequent to that repair.  We cannot be held responsible for parts on a vehicle that we did not replace.   Darroll M. H[redacted]

I have attached her signed agreement for the refund.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and while I do not agree with what they are saying, I refuse to keep going back and forth about this.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  
Please read my emails carefully. Please consult a knowledgeable  source  to be aware of the legal responsibilities when hiring a subcontractor and responsibilities for damage.  If WE had hired the power washing company we would have no problem dealing with them directly.  Your company should do the right thing, Repair the driveway, and then your company deal with the power washing company for settlement. All of this over $2200. Is the owner of your company aware of our problem?  Or is this being handled by a lower level manager?  As it appears this person is not knowledgeable in business and customer service. We are not being unreasonable or asking for more than the cost of the repair. If not settle we still plan to proceed with Small Claims Court and legal counsel. 
Regards,

Revdex.com:
This letter is to inform you that Driver's Auto Repair has carried out to my satisfaction the resolution it proposed for my complaint, filed on 11/4/2016 and assigned ID [redacted].
Regards,