Hello, I do apologize for the inconvenience regarding this issue, The refund for the platinum service has been provided a total of $since the service was not rendered that was issued on 9/8/2017, but because you did mention for you filed a dispute with the bank we do have to wait to receive to to move forward regarding the refund, also the reason the refund was denied was because the forms were available in your account you made the payment on 9/6/but I am able to see you sent en email on 9/7/and you mentioned that you were moving to Maine and that you wanted to start your process there instead of California, as I mentioned before we will wait to receive the dispute from the bank and we will be contacting you to resolve this as soon as possibleThank you for your understanding and your patience
The company has receive almost $from me and they have not performed any servicesI would like a refund but have not heard from themI posted comments on there Facebook page and they deleted themNot recommended at all as a business
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below These people are liars This is not how this happened at all and I have my emails to show when my refund was requested I requested the refund on Feb and the response email said 3-days to be processed nothing about days Someone from there called me on the 25th and tried to talk me into finishing the process and not cancelling When I explained I could not they said well hope everything works out and hung up I never could get anyone to answer the customer service phone number...NEVER was I able to talk to a person again and there was no email address for me to contact them directly I have not been given a refund yet I did receive an email today saying that my request was approved and I would be getting a refund But as of yet it has not shown up in my account nor is it pending If it is returned to my account then the complaint will be resolved but that has not happened so far and their account of events is not factual! Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] Nothing but Lies and as far as them talking about 2\22\my ex said she and the bank lady signed and the lady at Port Washington state bank notorized the paper and was mailed back on 2\4\16, and once again I will mention I have recordings of our last 3orphone conversations proving their lies, as far as I'm concerned we can take this to court, nothing but a scam and I never asked for your platinum package that was offered to me so please stop lying
The refund has been processed on our end and the approval email sent is the refund receiptThe client can call us at [redacted] for further information so we may assist or email us directly at [redacted] The phone lines are clear and we have checked them for her as well as had someone try and call her to let her know she needs to call her bank for the status of when the monies will show in the accountWe have no control as to when the funds will become available for use as it is up to the financial institution to issue once received from us
We contacted the client by phone today and explained the process and provided [redacted] tracking proof signed that the courts received her formsClient understands process better nowWe ask that the complaint be removed as it was a misunderstanding of procedure
Unfortunately as described in the last response we have explained what is needed for a full refundOur % money back guarantee is indeed honored and realWe will absolutely refund the fee if the correct instructions and steps are followedThis customer is the first to tell us the forms are wrong and has yet to provide proof they were rejectedI cannot go off of someones word that the forms were not used The customer was given what he paid for and services were renderedOnce I receive a rejection letter or proof honoring the fact that the forms were not used I will gladly refund the feeWe are not a scam and we are truly here to helpHowever there are people who will try and get their money back after our forms were used and the process went fine simply because they would like the service for free I will make an exception when needed and to help the customer he is able to provide any kind of proof from the court that the forms were not used The customer was never told the refund was approved as the refund department is the only department that is allowed to make judgments on refund requestsThe customer service representative said on the recorded line the refund will be approved as soon as you provide a court stamped rejection letter via fax or email
Attached are the stamped filed copies with the court case number as well as the signed green receipt from her spouse stating he was served and received the documentsIf you need anything else please let us know and we would be more than happy to assist
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Business should update their return policies, for a better customer experience Business represent all States, but their forms are outdated and could hurt the client in court as rules and laws do changeBusiness should strive for a zero customer complaints or handle complaints in a more timely manner, or one that is to the customer's advantage.] Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
I think this service is a rip offI started the processes and their website says - business daysI kept checking their website but nothing was ever loaded or showed progress being madeI also, never received any type of email confirmationThis concerned me as I was already leary of an online serviceI called on the 5th day and was on hold for minutes the first time and then on hold for over an hour the 2nd time I finally sent in a request for a refund due to poor communication/service I received a call back a few days later from the Refunds department manager, Joe, who was condescending and informed me that my forms had been completed and available since the 26thI had been checking the site daily since filing and nothing was ever loadedHe offered me free shipping but due to the poor experience to date I had not confidence in the quality of the paperwork He said I was unlikely to get a refund
I have received the refund Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
This rejection letter is for the Judgment which is a form that she is to file with the court on her ownPlatinum service clearly states we file the initial paper work and serve the spouse, all finalization is to be handled by the client with the courtThe rejection also just stated that the judgment was the only document filed incorrectly as it was not "bound" togetherWhen the client sent us this letter we let her know the court is simply asking you to paperclip the judgment or staple it depending on their preferenceIt also states the exact steps and what is needed to bind this formThis is something done wrong on the clients end and not oursThe case was filed and services were renderedClient will not receive a refund without the proper documentation stating that something we did was wrong
Hello, I do apologize for the inconvenience regarding this issue, The refund for the platinum service has been provided a total of $since the service was not rendered that was issued on 9/8/2017, but because you did mention for you filed a dispute with the bank we do have to wait to receive to to move forward regarding the refund, also the reason the refund was denied was because the forms were available in your account you made the payment on 9/6/but I am able to see you sent en email on 9/7/and you mentioned that you were moving to Maine and that you wanted to start your process there instead of California, as I mentioned before we will wait to receive the dispute from the bank and we will be contacting you to resolve this as soon as possibleThank you for your understanding and your patience
The company has receive almost $from me and they have not performed any servicesI would like a refund but have not heard from themI posted comments on there Facebook page and they deleted themNot recommended at all as a business
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below These people are liars This is not how this happened at all and I have my emails to show when my refund was requested I requested the refund on Feb and the response email said 3-days to be processed nothing about days Someone from there called me on the 25th and tried to talk me into finishing the process and not cancelling When I explained I could not they said well hope everything works out and hung up I never could get anyone to answer the customer service phone number...NEVER was I able to talk to a person again and there was no email address for me to contact them directly I have not been given a refund yet I did receive an email today saying that my request was approved and I would be getting a refund But as of yet it has not shown up in my account nor is it pending If it is returned to my account then the complaint will be resolved but that has not happened so far and their account of events is not factual! Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] Nothing but Lies and as far as them talking about 2\22\my ex said she and the bank lady signed and the lady at Port Washington state bank notorized the paper and was mailed back on 2\4\16, and once again I will mention I have recordings of our last 3orphone conversations proving their lies, as far as I'm concerned we can take this to court, nothing but a scam and I never asked for your platinum package that was offered to me so please stop lying
The refund has been processed on our end and the approval email sent is the refund receiptThe client can call us at [redacted] for further information so we may assist or email us directly at [redacted] The phone lines are clear and we have checked them for her as well as had someone try and call her to let her know she needs to call her bank for the status of when the monies will show in the accountWe have no control as to when the funds will become available for use as it is up to the financial institution to issue once received from us
We contacted the client by phone today and explained the process and provided [redacted] tracking proof signed that the courts received her formsClient understands process better nowWe ask that the complaint be removed as it was a misunderstanding of procedure
We ask that the complaint be removed, as we have already provided the desired request as of 04/04/
We have already processed this clients requestWe ask that the complaint be removed
We have received the complaint requestWe have made contact with the client.This concern has been resolved.Thank you
Unfortunately as described in the last response we have explained what is needed for a full refundOur % money back guarantee is indeed honored and realWe will absolutely refund the fee if the correct instructions and steps are followedThis customer is the first to tell us the forms are wrong and has yet to provide proof they were rejectedI cannot go off of someones word that the forms were not used The customer was given what he paid for and services were renderedOnce I receive a rejection letter or proof honoring the fact that the forms were not used I will gladly refund the feeWe are not a scam and we are truly here to helpHowever there are people who will try and get their money back after our forms were used and the process went fine simply because they would like the service for free I will make an exception when needed and to help the customer he is able to provide any kind of proof from the court that the forms were not used The customer was never told the refund was approved as the refund department is the only department that is allowed to make judgments on refund requestsThe customer service representative said on the recorded line the refund will be approved as soon as you provide a court stamped rejection letter via fax or email
Attached are the stamped filed copies with the court case number as well as the signed green receipt from her spouse stating he was served and received the documentsIf you need anything else please let us know and we would be more than happy to assist
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Business should update their return policies, for a better customer experience Business represent all States, but their forms are outdated and could hurt the client in court as rules and laws do changeBusiness should strive for a zero customer complaints or handle complaints in a more timely manner, or one that is to the customer's advantage.] Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
I think this service is a rip offI started the processes and their website says - business daysI kept checking their website but nothing was ever loaded or showed progress being madeI also, never received any type of email confirmationThis concerned me as I was already leary of an online serviceI called on the 5th day and was on hold for minutes the first time and then on hold for over an hour the 2nd time I finally sent in a request for a refund due to poor communication/service I received a call back a few days later from the Refunds department manager, Joe, who was condescending and informed me that my forms had been completed and available since the 26thI had been checking the site daily since filing and nothing was ever loadedHe offered me free shipping but due to the poor experience to date I had not confidence in the quality of the paperwork He said I was unlikely to get a refund
Our client has been contacted, all points have been resolved accordinglyThank you
We have made contact with the client via email regarding goods/services requested This complaint has been resolved appropriatelyThank you
We appreciate the patience during this busy seasonWe have since made contact with the client and provided a satisfactory result
I have received the refund Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
This rejection letter is for the Judgment which is a form that she is to file with the court on her ownPlatinum service clearly states we file the initial paper work and serve the spouse, all finalization is to be handled by the client with the courtThe rejection also just stated that the judgment was the only document filed incorrectly as it was not "bound" togetherWhen the client sent us this letter we let her know the court is simply asking you to paperclip the judgment or staple it depending on their preferenceIt also states the exact steps and what is needed to bind this formThis is something done wrong on the clients end and not oursThe case was filed and services were renderedClient will not receive a refund without the proper documentation stating that something we did was wrong