Complaint: [redacted] I am rejecting this response because:I understand the terms of everything that you explained in your response I feel I still have the right to agree to disagree with your response I realize you will have the last word; companies like yours always doesMy complaint comes from the fact that I called your business to inquire about the day free trial membership I noticed that you did not mention that part in your response You did not talk about the free membership with me You went right into telling me about the lifetime membership and all of the benefits that came with it including the great discount I would get being a "student"of Impact Knowledge This is the package that you talked up to me When I asked about the trial membership, you told me that could not be done with this great discount package of the lifetime membership It would seem to me, if you really had the best interest at heart for me and not trying to make a big sale for you, you would have backed off and agreed that yes the trial membership would be the best for me since I wasn't sure what I really wanted to do Instead you talked about the $1,package I can't remember, but it was probably after I gave you my credit card number that I learned about the ridiculous refund policy "Logging into your site four times a month or selling at least one item per month for a period of two years." All I can say is "buyer beware." Sincerely, [redacted] ***
Dear Mrs***, I have thoroughly read through your Doba account and have reviewed the account under the name [redacted] ***There are some surprising similarities as well as some differencesI would like to share that information and explain what Doba is willing to do for you The first topic that you mention is that there is a current bill for $As you called in to cancel the account under ***'s name on 3/25/2015, no further billing will go throughSo the current bill that you are referring to cannot actually collectIt looks like a system auto-bill was trying to go through, but I have canceled it out The second topic that you mention is that [redacted] did not sign up for the accountWhile that may be true, there are logins on the account under the following IP address: [redacted] The first one was on 2/26/when the free trial was initiated and the second one was on 3/26/2015, the day after you called in to cancel the Doba account with [redacted] from Doba's Customer Service teamThat seems like an interesting coincidence The third topic mentioned in your complaint is the address, name, and phone number which still match yoursDoba does not cold contact anyoneThis is important because either one signs up through Doba on the site or through partnersWe only contact people who have already started a Doba membership, that's to say, we only call our customers The forth topic—which is inseparably connected to the third topic—is the contact that you received from DobaThe phone number on file was placed on our “do not call” listSo, as a result, we did not call you about the membership, promotions, or offer any paid services to youThe only contact on the account was initiated by you, Mrs ***The first contact was on 3/25/to cancel the account and the second contact was on 3/26/to talk about the call on 3/25/and request a refundIn the call on 3/25/you mentioned to [redacted] —the Customer Service representative—that you started the account on a trial, but that you didn't agree to any billing [redacted] mentioned that it was part of the terms of service that you agreed toThis was echoed in the call with [redacted] —the Customer Service representative—who you spoke with on 3/26/ At this point, the account is canceledHowever, if you would like to give Doba another shot in the future, we would be willing to provide a free month of service to youWe simply ask that you call in to Customer Service and request your free month of service, and it will be provided to you Regards, [redacted] Senior Account ManagerDoba Enterprise
Dear [redacted] ,In your complaint you mention various topics that I would like to addressThose topics include the value of the service, the length of time of the free trial, the cancellation policy, and the refund policyThese topics are all important and deserve their own considerationI will discuss these topics below.The first topic I would like to discuss is the value and use of the Doba membershipThe value and use of the Doba membership must be understood first, in order to understand other concerns.Doba’s purpose is to help retailers source products easilyThis means that by starting a membership, one quickly source a lot of products and may sell them online immediatelyThe products are all drop-ship-able—meaning that one is not required to have physical stock on hand to sell the products; they will be shipped directly from the supplier or manufacturer to the end consumerThe service is valuable due to the savings: rather than having a warehouse, overhead costs, many employees, etc., one could simply earn money selling the products online through shopping channels like eBay and Amazon and provide a large array of unique or niche items.Doba Guarantees the lowest drop shipping wholesale priceIf someone finds a better price than Doba’s wholesale price through another drop shipper, not only will Doba give that retailer months free of access, Doba will also pursue getting the same price for that exact item.Also, Doba provides tools necessary to help quickly and efficiently list and sell items on hundreds of shopping channelsThe tools include the Elite Seller Report, Data Export Tool, Order Report Tool, Partner APIs in order to integrate your account with a website or related service, published and archived Education, and live webinarsDoba provides live, in house, Customer Service hours a day (7:00am to 6:00pm Mountain Time), Mondays through Fridays via phone, chat, and email.The second topic is the length of time of the free trialYour 7-day free trial started on the day you signed up--Wednesday August 19th--and the seventh and final day was on Tuesday August 25thThe billing went through as scheduled--the day after your free trial endsThis is why it billed the $on August 26thThat payment provides access to the account up until September 25th.The third and fourth topics you mentioned were the cancellation the refund policiesThose policies is outlined in a few sections of our Terms of Use (https://www.doba.com/site/terms/) and Fees and Cancellation Policy (https://www.doba.com/site/fees/)The applicable portions state the following: Membership and billingYou can find the specific details regarding your purchase and billing with Doba at anytime by clicking on the “Billing Information” link within the “Settings” section located at the top of the pages of the Doba website; you must be “logged in” to view this section.Free TrialsWe encourage the use of our service through free trialsTo view the specific details regarding your free trial, if any, click on the “Settings” link located at the top of the Doba website page; you must be “logged in” to view this section.Free trials are only available to first time customers of the Doba service and cannot be combined with any other free trial offerOnly one free trial may be redeemed by a retailer or retailer's organization and its agentsYou must have Internet access and a valid form of currently-accepted payment such as a credit card, debit card, or alternative valid form of currently accepted payment (“Payment Method”) to redeem a free trial offerUpon registering for your free trial, your Payment Method may be authorized up to the term of service for which you joinedIn some instances, your available balance or credit limit may reflect the authorization; however, no charges will be made against the Payment Method unless you do not cancel prior to the end of your free trial periodThe day you start your trial is considered 'Day 1' of the trial, regardless of the time of day you registerPlease note, Doba uses the Mountain Standard time zone (MST) to calculate all free trial periods.We will begin billing your Payment Method for subscription fees corresponding to your subscription program on a yearly or monthly basis plus any applicable tax at the end of your free trial period unless you cancel prior to the end of your free trialYou may not receive a notice from us that your free trial has ended or that your paying subscription has begunYOU MUST CANCEL PRIOR TO THE END OF YOUR FREE TRIAL OFFER TO AVOID CHARGES TO YOUR PAYMENT METHODFor subscriptions, we will continue to bill your Payment Method on a monthly or yearly basis for your subscription program until you cancelYou may cancel your subscription at anytimeWe offer a number of subscription programs, including special promotional programs with differing pricing, length of subscription terms, and bundlesSome of these promotions are offered by third parties in conjunction with the provision of their own products and servicesWe are not responsible for the products and services provided by such third partiesWe reserve the right to modify, terminate or otherwise amend our offered subscription programs.If you are contacted by a sales agent within your free trial and agree to a charge for a promotional membership, your free trial is void the moment you accept the charge.BillingBy using the Doba service, you are expressly agreeing that we are permitted to bill you a recurring monthly or yearly subscription fee, any applicable tax and any other charges you may incur in connection with your use of the Doba serviceAs used in these Terms of Use, “billing” shall indicate either a charge or debit, as applicable, against your Payment MethodThe subscription fee will be billed at the beginning of your subscription and on each monthly or yearly renewal thereafter unless and until you cancel your membershipClick on the “Billing” link on the “Settings” page to see the commencement date for your next renewal periodWe will automatically bill or attempt to bill your Payment Method each month or year on the calendar day corresponding to the commencement of your membershipIn the event your membership began on a day not contained in a given month, we will bill or attempt to bill your Payment Method on the last day of such monthFor example, if you became a paying member on January 31st, your Payment Method would next be billed or attempted to be billed on February 28thAll fees and charges are nonrefundableWe may change the fees and charges in effect, or add new fees and charges from time to time, but we will give you advance notice of these changes by e mail or to your account upon loginIf you want to use a different Payment Method or if there is a change in your credit card validity or expiration date, you may edit your Payment Method information by clicking on the “My Account” button, available at the top of the pages of the Doba websiteIf your Payment Method reaches its expiration date, your continued access of the service constitutes your authorization for us to continue billing that Payment MethodIf Doba attempts to bill your Payment Method and does so unsuccessfully, you grant Doba the right to attempt to process and bill your Payment Method for up to days as well as bill your Payment Method for any unsuccessful accruing billings during such time.Automatic RenewalsYour Doba subscription will be automatically renewed on a monthly or yearly basisFor your convenience, we will bill the monthly or annual subscription fee plus any applicable tax to the Payment Method you provide to us during registration (or to a different Payment Method if you change your account information)Your membership will automatically renew for successive monthly or yearly subscriptions, without prior notice to you, unless and until you cancel your membership or we terminate itYou must cancel your membership before it renews each month or year in order to avoid billing of the next month's/year's subscription fees to your Payment MethodYou are not eligible to receive refunds once your Payment Method has been billed.CancellationYou may cancel your subscription to Doba during regular business hours, Monday through Friday 7:AM to 7:PM, Mountain Time, by calling [redacted] WE DO NOT PROVIDE REFUNDS OR CREDITS FOR ANY PARTIAL-MONTH or YEAR SUBSCRIPTION PERIODSWe reserve the right to terminate your account for any or no reason.Doba makes a concerted effort to provide information in easily to read language and to capitalize portions that must be made clearThese were the terms that you agreed to before even starting your free trialYou actually agreed to them a second time when you logged in after the initial sign upWe do that as a reminder.At this point, your account has been set to expire on September 26thThe confirmation number of your cancellation is [redacted] The access, including support from our Customer Service team, is available to you until that date (9/26/2015).If you need help to utilize your membership, please feel free to contact our Customer Service departmentThey are available via phone (###-###-####), chat (available in the lower right-hand corner of every logged in page), and email ( [redacted] @doba.com or in the “Help Center” section of the account)Hours of operation are 7am to 6pm Mountain Time, Mondays through Fridays except major holidays.Regards,Matt B***Senior Account ManagerDoba Enterprise
If cancelled before the membership trail was overPhone number failed call back in one hour message Answer machine tried to give cancellation instructions I did try that did not see cancel buttonRefund total amount
Complaint: [redacted] I am rejecting this response because:Today, Monday January 4th, I called the number you had called me on times and was sent to voicemail all timesIn addition to what was said in my earlier complaint, I would like to bring up an additional pointAfter reviewing my emails, I received an email on 12/10/saying that I had signed up for the free trial, which I will take that as notification for beginning the free trialI was under the impression that this was a week long trialI was charged on 12/at some point early in the day, before the so called "days", and I infact cancelled my account on 12/16, later in the dayThis does not follow the week free trial that was advertisedI had no intention of continuing the service after the free trial, but received no notification that I was going to be charged until I looked at my bank accountThis is a complete scam and it is really unfair that Doba decides to treat its customers this wayAfter looking at other complaints on the Revdex.com and seeing the responses of the Doba staff, it is incredible how some of these complaints are treatedIf you want customers to come back and potentially use the Doba service in the future, you should treat them well all the time and not argue with them about why they are complainingOne of the most important lessons in business is that the customer is always right, and clearly Doba does not understand thatI will not be satisfied with this issue until I receive a full refund from Doba Sincerely, [redacted] ***
Doba / [redacted] Style Definitions */ MsF [redacted] , I have read your concern and thoroughly reviewed your accountI would like to discuss it in detailI will provide detailed information about what has occurred on your account as well as Doba policies The issues at hand are the value and use of the Doba membership and qualifications for a refund The first topic I would like to discuss is the value and use of the Doba membershipThe value and use of the Doba membership must be understood first, in order to understand other concerns Doba’s purpose is to help retailers source products easilyThis means that by starting a membership, one quickly source a lot of products and may sell them online immediatelyThe products are all drop-ship-able—meaning that one is not required to have physical stock on hand to sell the products; they will be shipped directly from the supplier or manufacturer to the end consumerThe service is valuable due to the savings: rather than having a warehouse, overhead costs, many employees, etc., one could simply earn money selling the products online through shopping channels like eBay and Amazon and provide a large array of unique or niche items Doba Guarantees the lowest drop shipping wholesale priceIf someone finds a better price than Doba’s wholesale price through another drop shipper, not only will Doba give that retailer months free of access, Doba will also pursue getting the same price for that exact item.Also, Doba provides tools necessary to help quickly and efficiently list and sell items on hundreds of shopping channelsThe tools include the Elite Seller Report, Data Export Tool, Order Report Tool, Partner APIs in order to integrate your account with a website or related service, published and archived Education, and live webinarsDoba provides live, in house, Customer Service hours a day, Mondays through Fridays via phone, chat, and email Your concern as listed in your complaint is that the “trial membership was not cancelled as requested.” Upon review of your account, I have found that you started a 7-day free trial on 6/26/and requested to cancel the account via email on Saturday 6/27/You stated the following: “Cancel my subscription nowjune 27,2015.” We did not see that email until Monday 6/29/and promptly responded with the following message: To: [redacted] @live.com Cc: From: [redacted] @doba.com Contact: earnestine f [redacted] Sent By: Chelsea R [redacted] Hi earnestine, Please note that we are unable to process cancellation requests via email or chat If you are still within your trial period, you may have the option to cancel online by logging into your account, click on your name at the top of our web pages and then select the My Account link in DobaThis is only available during the trialIf you have been billed, you must call to cancel As noted in our Terms of Use, you would cancel by calling [redacted] If calling from another country, please check with your phone company as to what international code to use with the provided phone number to call to USAThe is a toll free numberYou can also search online for the international prefix numbers to call from your country to the USAMember Services is available between the hours of AM and PM USA Mountain Standard Time (MST), Monday through Friday (except holidays) This policy is outlined in the Terms of Use which you have accepted when you became a memberSee the Terms of Use by clicking on the Terms of Use link at the bottom of most Doba web pages or on the following linksAnd can also be viewed prior to signing up for a Doba trial http://www.doba.com/site/fees.htmlhttp://www.doba.com/site/terms.html As a business policy, Doba has decided to allow trial cancellation via one of methods: 1) cancel the trial within the account in the "My Account" section or 2) by calling in to our Customer Service team ( [redacted] )They confirm membership details in order to verify account ownershipDoba does not honor cancellation requests via email As of yet, you have not called in to cancel your membershipHowever, I have canceled the renewal on it for youThe $paid on 7/3/provides you access up until 8/3/At that point the account will promptly expire at 12:01am on 8/3/The confirmation number is [redacted] You will receive a similar confirmation via email at your [redacted] @live.com email address If you are in need of assistance with your account or the tools available there, our Customer Service team can help you via phone, email or chatThe phone number is [redacted] and phone support is available from 7am to 6pm Mountain Time, Mondays through Fridays, except for major holidaysEmail support is also available at [redacted] @doba.comEmails will always be received, but emails are only responded to during business hours (7am to 6pm Mountain Time, Mondays through Fridays, except for major holidays) The third and final method of support is to chat with our Customer Service repsThe chat is found in the lower right-hand corner of each page when you are logged into your account Regards,Matt B***Senior Account ManagerDoba Enterprise
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI'm really and sincerely happy with outcomeInternet review sites are flooded with complain for this company and I guess nobody reached them through Revdex.com.Thank youThank you Thank you!!!! :) Sincerely, [redacted]
Dear Mr [redacted] ,We appreciate you working with us to resolve this issueWe wish you success in your other business endeavors.Sincerely,Matt B***Senior Account ManagerDoba Enterprise
Dear Ms [redacted] , I have read your concerns and would like to discuss them in detailI will provide detailed information about what has occurred on your account as well as Doba policiesThe major issues at hand are the available products, help and [redacted] available for your account, and finally—as requested in your resolution—a refund The first topic I would like to discuss is the value and use of the Doba membershipKnowing the value is important to every aspect of what Doba doesAs a result, the value and use of the Doba membership must be understood first, in order to understand the rest of the concerns Doba’s purpose is to help retailers source products easilyThis means that by starting a membership, one can quickly source a lot of products to sell online immediatelyThe products are all drop-ship-able—meaning that one is not required to have physical stock on hand to sell the products; they will be shipped directly from the supplier or manufacturer to the end consumerThe service is valuable due to the savings: rather than having a warehouse, overhead costs, many employees, etc., one could simply earn money selling the products online through shopping channels like eBay and Amazon and provide a large array of unique or niche items Doba Guarantees the lowest drop shipping wholesale priceIf someone finds a better price than Doba’s wholesale price through another drop shipper, not only will Doba give that retailer months free of access, Doba will also pursue getting the same price for that exact item Also, Doba provides tools necessary to help quickly and efficiently list and sell items on hundreds of shopping channelsThe tools include the Elite Seller Report, Data Export Tool, published and archived Education, and live webinarsDoba provides live, in house, Customer Service hours a day, Mondays through Fridays via phone, chat, and emailChat is available in the lower right-hand corner of every page of your Doba accountThe phone number is [redacted] The email address is [redacted] @doba.com The hours of operation are 7am to 7pm Mountain Time, Mondays through Fridays except for major holidays The first concern that you mentioned was product relatedThere are a few topics to discuss in order to fully address this concernStock is not defined by Doba, but defined by the supplierThis means that if they want to test out an item or sell liquidated products the stock could be very volatileFinding what type of demand they have for the products through Doba is an ongoing processSo, as the supplier gauges interest the stock normalizes at the needBaby products are found in many categories of our catalog: Apparel, Shoes, and Jewelry; Books; Home, Garden, and Living; and Kids, Baby, and Toy—to name a fewDepending upon how you search for products, you can limit the results that appearThis is not a question of availability, but of knowing how our search filters and features work The second concern that you mentioned was the help and [redacted] available to youDoba provides an “Education” section with articles and tutorials about sales, product sourcing, strategy, and ordering Also, Doba provides a “Help Center” section with archived information as well as frequently asked questions and resources to help answer your questionsEducation and [redacted] are very important to Doba and as a result we have provided a chat feature in the lower right-hand corner of every page of the account As a matter of policy, Doba reaches out to new retailers to welcome them to the service and walk them through the account and features availableWe do that to first provide the welcome call, but also to let you know where, how, and when you can get [redacted] Customer Service provides those welcome calls so that you are already familiar with who they are if you need to call in and get helpA Customer Service representative called you the day after you purchased your membership (10/8/2014) and wanted to give you the welcome call, but you asked to call back laterThat representative provided the phone number for Customer Service to you (###-###-####) during that phone call We honored your request to call back when you were ready for that welcome callHowever, in stead of a call back for the walkthrough of the service, you called in to Customer Service months later asking questions about Simple SourceIt was a service that you purchased, but it is separate from the Doba membershipWith the chat sessions and emails that you have had since then, you have requested billing information and how to sell on amazon or eBay and how to place ordersEach of those communications have been well documented and resolved We try our best to answer your questions and resolve your concerns, but you must assume a certain amount of responsibility for what has occurredWe only know your questions, when you communicate them with usLikewise, we only know your concerns and frustrations with the service when you communicate them to us The final concern that you mentioned was that the service was not worth the $and that you would like a full refundThis is a subjective topicIn terms of the retail price for the service that you purchased, it was a fantastic dealThe Doba Pro membership is $a monthIf you stayed on the monthly membership paying the $each month, that is $over the course of a yearThe retail cost for the annual Doba Pro membership is $With either of those costs compared to the $599.99, you save over $ In terms of what is provided and the potential for sales, the $is a great dealThere are 200+ suppliers, 8,000+ brands, and 2,000,000+ products, tools to help you get the product data from the catalog quickly, researching tools to help you quickly see the value of the item versus the cost through Doba, and much moreConsidering the fact that many suppliers charge you an application fee in addition to paying for the product data, if you don't want to create your own proprietary data for the products (images, descriptions, content, etc.), you are getting a fantastic deal by going through Doba The membership has been available to you for nearly months out of your annual membershipA refund is not warranted at this pointWe can help you to use the service and we would be willing to even provide additional months of access completely free of charge, if you feel it will help youWe simply ask that you call in to our Customer Service department and request those free months and they will be added to your account Regards,Matt B***Senior Account ManagerDoba Enterprise
As I said earlier, I do not wish to continue with selling your products as I was not able to profit from them They are high priced and Ebay's suggesting retail price is less than what the cost is from your company I have wasted enough time and money, that I refuse to waste anymore I am not asking for a full refund but would like at least half I will follow this to the end and will not give up I feel I was taking advantage of Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]
Dear [redacted] , We appreciate you reaching out to us about your accountWe can see that you do have an investment here at Doba and our goal is to help every customer have successI see that we have been able to talk to you about strategy here at Doba and it appears that you are confident on how to list products online nowI see that you were frustrated in finding products that you feel would be profitableCurating products for specific marketplaces can be time consuming when choosing from millions of productsI see in you account that you have worked with a Client Success Manager who has offered to help you get a few hundred curated products to help you get off the groundI hope you see how much we want you to be successful and feel that we are here to helpWe apologize if you didn't receive the support you wanted but we're dedicated to helping you, and feel like we have a good strategy going frowardWe consider the issue resolved and look forward to working with you in the future as you grow your business Sincerely, Doba
Dear Mr [redacted] ,This account is under the name [redacted] & [redacted] ***The information on the account started with the name [redacted] and then was updated to [redacted] & [redacted] ***There are no credit cards or billing on file with your name on it ( [redacted] * [redacted] )As a company policy we don’t disclose information to someone who is not clearly added on the accountThe email address that you provided in this complaint does not match with the accountThe phone number you provided does not match with this accountThere are two things that you have provided that match: The address--with minor variation--and the retailer ID.The request that you made in your complaint was for a refundHowever, this account indicates no billing to you or a card in your nameSo, unfortunately, we cannot help you in that regardAs I mentioned earlier, as a company policy, we don’t disclose information to someone who is not clearly added on the account.If you would like me to check our system for a different account or provide the last digits of a credit card in your name that we have billed, I can look further into itRegards,Matt B***Senior Account ManagerDoba Enterprise
Doba / [redacted] Style Definitions */ Dear Ms [redacted] , I have read through your concerns and thoroughly reviewed your Doba accountThe 7-day free trial that you started was on April 9th and extended until April 15th giving you days of access, including the day you signed upAs your account was not canceled during that period, but after it ended your account was billed on April 16th The cancellations are not retroactiveCancellations are effective the day of Depending upon when you are billed, that may provide a partial month or year of accessIn your case, it provided you days of access still, that is, up until May 15th The account shows a note that you upgraded your account from Doba Basic to Doba Pro, which has a $difference in priceDoba Basic is $a month while Doba Pro is $a monthAs we must maintain our Terms, but you would like a refund, we will refund you the difference of $while still providing the access on your accountThe confirmation number of that refund is [redacted] You should see that in your bank account within standard processing—usually to business days Remember, as your Doba account is still active, we can provide support for youCustomer Service is available from 7am to 7pm Mountain Time, Mondays through Fridays, except major holidaysThe phone number is [redacted] The email address is [redacted] @doba.comThe chat option is available in the “Help Center” section of your account We wish you success with your business endeavors, whatever they may be Regards, [redacted] Senior Account ManagerDoba Enterprise
Dear Mr [redacted] ,I have thoroughly reviewed your concerns and would like to address each topicEach one is important and deserve special considerationThe first concern was the value of the serviceThe second concern was the Lowest Drop Ship Price GuaranteeThe third concern was that you believe the service does not work at all because you could not sell any products I am going to address these concerns below.The first topic I would like to discuss is the value and use of the Doba membershipThe value and use of the Doba membership must be understood first, in order to understand other concerns.Doba’s purpose is to help retailers source products easilyThis means that by starting a membership, one quickly sources many products and may sell them online immediatelyThe products are all drop-ship-able—meaning that one is not required to have physical stock on hand to sell the products; they will be shipped directly from the supplier or manufacturer to the end consumerThe service is valuable due to the savings: rather than having a warehouse, overhead costs, many employees, etc., one could simply earn money selling the products online through shopping channels like eBay and Amazon and provide a large array of unique or niche items.Doba Guarantees the lowest drop shipping wholesale priceIf someone finds a better price than Doba’s wholesale price through another drop shipper, not only will Doba give that retailer months free of access, Doba will also pursue getting the same price for that exact item.Also, Doba provides tools necessary to help quickly and efficiently list and sell items on hundreds of shopping channelsThe tools include the Elite Seller Report, Data Export Tool, Order Report Tool, Partner APIs in order to integrate your account with a website or related service, published and archived Education, and live webinarsDoba provides live, in house, Customer Service hours a day (7:00am to 6:00pm Mountain Time), Mondays through Fridays via phone, chat, and email.The second concern is the Lowest Drop Ship Price GuaranteeThis is actually found in our Terms of Use (https://www.doba.com/site/lowest-wholesale-price/)If you go there, you will see the following explanation:Doba works hard to make sure you have access to the best wholesale pricingWe are constantly on the prowl for wholesale suppliers who offer high quality products at the lowest available prices, so you don’t have to shop around for suppliers on your own.To prove our commitment to finding you the lowest and best wholesale prices, we guarantee that our price is the lowest price you can get from any similar serviceIf you find that another similar drop ship service has a lower price, we’ll reward you (our member) up to $in FREE membership.We are serious about making our service the best option available for entrepreneurs, small retailers, and home business ownersWe hope our guarantee helps prove that commitment to you.In my experience, we do not provide the $worth of free membership without first investigating the listings and/or sales with the supplierAll cases that I have personally seen, not only o we provide the $worth of membership (usually months free access), but we also pursue getting the same price for the exact same item, and we have.What is frustrating is that the process is a bit bureaucraticWe require that you tell us where you see the listing, we have to speak with the supplier, make sure that the price is a drop ship wholesale price, not through a coupon or a limited time loss leader, etc., then work out either hiring on the supplier to work with Doba or negotiate out the price with a current supplier in DobaIf the listing legitimately proves the other drop shipper regularly provides the item at a lesser price than Doba’s drop ship wholesale price, we pay out in the form of membership accessThe process still continues as we finalize deals with either the new company or the existing companyHowever in the end, the person benefiting is still you, because we would like you to have a good experience working with usThe third and final concern is that you believe the service does not work because you have not made sales with itFirst and foremost, this is extremely subjectiveWe have retailers that are selling regularly that work very hard to maintain their businessWe also have retailers that give a good amount of effort and make some salesWe also have retailers that sell only a handful of items because they do this as a hobby or as a part-time businessThere are many other aspects of business beyond sourcing productsOne of the biggest contributors to sales is marketingIf your marketing the products to the right people, the right way, then you will see salesThat is not specific to Doba retailers, but a fact of the retail industry.Unfortunately, Doba does not provide marketing or much in the way of marketing education as it is out of the scope of what we offerThe service Doba provides is sourcing drop-ship-able products and tools to help you manage inventory, harvest product data, process orders, and create custom order reports for reconciliation purposesThe Customer Service provided through Doba is to help retailers with those processes or productsIt is ultimately your responsibility as a retailer to sell the products.Now, we are still very interested in working with you to utilize your membershipIf you are interested in getting more information about our services and their use through a live webinar, you may call into our Customer Service team by dialing ###-###-#### and asking to be registered in the next webinar and we would be more than willing to provide that added supportWe also will continue to provide phone, email, and chat support as long as you need it on your lifetime membership.Sincerely,Matt B***Senior Account ManagerDoba Enterprise
Dear Ms [redacted] ,I sincerely apologize for the callsI have put you on our "Do Not Call" list as well as left a note on the partial account you created so that our Sales representatives discontinue calling you.Doba wishes for your success in whatever business endeavors you choose to pursue.Thank you!Matt B***Senior Account Manager Doba Enterprise
Complaint: [redacted] I am rejecting this response because: I canceled this account on the day of my anniversaryThe claim is because they bill me at two in the morning I missed the cut off deadline and should have been billed for the upcoming full month I want to continue with the complaint to warn others about the lack of ethics of this company Sincerely, [redacted] ***
Mr ***, Thank you for taking the time to make us aware of your issueAfter looking into your account I see that you had emailed us to cancel after you had singed up for your accountOur agent responded for you to call in and it appears you never received or responded to the message However, I see that you did contact us again shortly after and our agent found your request to cancel and validated it by issuing you a full refund and cancelling out your accountIf you have any other further concerns please let us know otherwise we'll consider this issue closed and resolvedKind Regards,Doba
Complaint: [redacted] I am rejecting this response because: Doba does not have the lowest pricing for drop shipping, which I could drop a few names right now, however, for ethical reasons I choose to be discreet Upon using their services, as I stated it is very unfair to discontinue/or become out of stock all of a sudden as when I listed the item or more were in stock, and now the item is no longer availableon the next day after I listed itThey are a SCAM!I want my full refund Sincerely, Elizabeth N***
Dear MrS***,Your Doba account was started on a 7-day free trial on 7/Including that date your 7-day free trial extended to 8/That date was a Sunday and it is true that we were not available via chat or phoneDuring the 7-day free trial, you can actually cancel your account by clicking on the "Need to cancel your account" link found within the "My Account" section of your Doba accountThat is available hours a day, days a weekWe do that so that the trial can be used to the full extentUnfortunately, you did not click on that link, nor did you cancel your account until after the billing went through.Our cancellation policy is not retroactiveThe cancellation on your account is effective only when you communicate itWe only know that you want to cancel the account if you communicate it with us--either calling us or canceling the account via the link in the "My Account" section of your Doba accountWithout doing that, we do not know if you want to cancel your accountWe were only made aware that you wanted to cancel the account on Monday 8/The representative you spoke with and communicated the cancellation request with not only canceled your account renewal, but also provided a confirmation number ( [redacted] ).Your Doba account is available to you until September 1stThe 30-day account access was purchased and may be usedWe would recommend using the account for its intended purpose: helping you to list products for sale onlineYour profits can be kept and pay off your Doba membershipWhile you have access, you can take advantage of the Customer Service resourceThey are available via phone ( [redacted] ), email ( [redacted] @doba.com), and chat (in the lower right-hand corner of the logged in Doba account).Regards,Matt B***Senior Account ManagerDoba Enterprise
Complaint: [redacted] I am rejecting this response because:I understand the terms of everything that you explained in your response I feel I still have the right to agree to disagree with your response I realize you will have the last word; companies like yours always doesMy complaint comes from the fact that I called your business to inquire about the day free trial membership I noticed that you did not mention that part in your response You did not talk about the free membership with me You went right into telling me about the lifetime membership and all of the benefits that came with it including the great discount I would get being a "student"of Impact Knowledge This is the package that you talked up to me When I asked about the trial membership, you told me that could not be done with this great discount package of the lifetime membership It would seem to me, if you really had the best interest at heart for me and not trying to make a big sale for you, you would have backed off and agreed that yes the trial membership would be the best for me since I wasn't sure what I really wanted to do Instead you talked about the $1,package I can't remember, but it was probably after I gave you my credit card number that I learned about the ridiculous refund policy "Logging into your site four times a month or selling at least one item per month for a period of two years." All I can say is "buyer beware." Sincerely, [redacted] ***
Dear Mrs***, I have thoroughly read through your Doba account and have reviewed the account under the name [redacted] ***There are some surprising similarities as well as some differencesI would like to share that information and explain what Doba is willing to do for you The first topic that you mention is that there is a current bill for $As you called in to cancel the account under ***'s name on 3/25/2015, no further billing will go throughSo the current bill that you are referring to cannot actually collectIt looks like a system auto-bill was trying to go through, but I have canceled it out The second topic that you mention is that [redacted] did not sign up for the accountWhile that may be true, there are logins on the account under the following IP address: [redacted] The first one was on 2/26/when the free trial was initiated and the second one was on 3/26/2015, the day after you called in to cancel the Doba account with [redacted] from Doba's Customer Service teamThat seems like an interesting coincidence The third topic mentioned in your complaint is the address, name, and phone number which still match yoursDoba does not cold contact anyoneThis is important because either one signs up through Doba on the site or through partnersWe only contact people who have already started a Doba membership, that's to say, we only call our customers The forth topic—which is inseparably connected to the third topic—is the contact that you received from DobaThe phone number on file was placed on our “do not call” listSo, as a result, we did not call you about the membership, promotions, or offer any paid services to youThe only contact on the account was initiated by you, Mrs ***The first contact was on 3/25/to cancel the account and the second contact was on 3/26/to talk about the call on 3/25/and request a refundIn the call on 3/25/you mentioned to [redacted] —the Customer Service representative—that you started the account on a trial, but that you didn't agree to any billing [redacted] mentioned that it was part of the terms of service that you agreed toThis was echoed in the call with [redacted] —the Customer Service representative—who you spoke with on 3/26/ At this point, the account is canceledHowever, if you would like to give Doba another shot in the future, we would be willing to provide a free month of service to youWe simply ask that you call in to Customer Service and request your free month of service, and it will be provided to you Regards, [redacted] Senior Account ManagerDoba Enterprise
Dear [redacted] ,In your complaint you mention various topics that I would like to addressThose topics include the value of the service, the length of time of the free trial, the cancellation policy, and the refund policyThese topics are all important and deserve their own considerationI will discuss these topics below.The first topic I would like to discuss is the value and use of the Doba membershipThe value and use of the Doba membership must be understood first, in order to understand other concerns.Doba’s purpose is to help retailers source products easilyThis means that by starting a membership, one quickly source a lot of products and may sell them online immediatelyThe products are all drop-ship-able—meaning that one is not required to have physical stock on hand to sell the products; they will be shipped directly from the supplier or manufacturer to the end consumerThe service is valuable due to the savings: rather than having a warehouse, overhead costs, many employees, etc., one could simply earn money selling the products online through shopping channels like eBay and Amazon and provide a large array of unique or niche items.Doba Guarantees the lowest drop shipping wholesale priceIf someone finds a better price than Doba’s wholesale price through another drop shipper, not only will Doba give that retailer months free of access, Doba will also pursue getting the same price for that exact item.Also, Doba provides tools necessary to help quickly and efficiently list and sell items on hundreds of shopping channelsThe tools include the Elite Seller Report, Data Export Tool, Order Report Tool, Partner APIs in order to integrate your account with a website or related service, published and archived Education, and live webinarsDoba provides live, in house, Customer Service hours a day (7:00am to 6:00pm Mountain Time), Mondays through Fridays via phone, chat, and email.The second topic is the length of time of the free trialYour 7-day free trial started on the day you signed up--Wednesday August 19th--and the seventh and final day was on Tuesday August 25thThe billing went through as scheduled--the day after your free trial endsThis is why it billed the $on August 26thThat payment provides access to the account up until September 25th.The third and fourth topics you mentioned were the cancellation the refund policiesThose policies is outlined in a few sections of our Terms of Use (https://www.doba.com/site/terms/) and Fees and Cancellation Policy (https://www.doba.com/site/fees/)The applicable portions state the following: Membership and billingYou can find the specific details regarding your purchase and billing with Doba at anytime by clicking on the “Billing Information” link within the “Settings” section located at the top of the pages of the Doba website; you must be “logged in” to view this section.Free TrialsWe encourage the use of our service through free trialsTo view the specific details regarding your free trial, if any, click on the “Settings” link located at the top of the Doba website page; you must be “logged in” to view this section.Free trials are only available to first time customers of the Doba service and cannot be combined with any other free trial offerOnly one free trial may be redeemed by a retailer or retailer's organization and its agentsYou must have Internet access and a valid form of currently-accepted payment such as a credit card, debit card, or alternative valid form of currently accepted payment (“Payment Method”) to redeem a free trial offerUpon registering for your free trial, your Payment Method may be authorized up to the term of service for which you joinedIn some instances, your available balance or credit limit may reflect the authorization; however, no charges will be made against the Payment Method unless you do not cancel prior to the end of your free trial periodThe day you start your trial is considered 'Day 1' of the trial, regardless of the time of day you registerPlease note, Doba uses the Mountain Standard time zone (MST) to calculate all free trial periods.We will begin billing your Payment Method for subscription fees corresponding to your subscription program on a yearly or monthly basis plus any applicable tax at the end of your free trial period unless you cancel prior to the end of your free trialYou may not receive a notice from us that your free trial has ended or that your paying subscription has begunYOU MUST CANCEL PRIOR TO THE END OF YOUR FREE TRIAL OFFER TO AVOID CHARGES TO YOUR PAYMENT METHODFor subscriptions, we will continue to bill your Payment Method on a monthly or yearly basis for your subscription program until you cancelYou may cancel your subscription at anytimeWe offer a number of subscription programs, including special promotional programs with differing pricing, length of subscription terms, and bundlesSome of these promotions are offered by third parties in conjunction with the provision of their own products and servicesWe are not responsible for the products and services provided by such third partiesWe reserve the right to modify, terminate or otherwise amend our offered subscription programs.If you are contacted by a sales agent within your free trial and agree to a charge for a promotional membership, your free trial is void the moment you accept the charge.BillingBy using the Doba service, you are expressly agreeing that we are permitted to bill you a recurring monthly or yearly subscription fee, any applicable tax and any other charges you may incur in connection with your use of the Doba serviceAs used in these Terms of Use, “billing” shall indicate either a charge or debit, as applicable, against your Payment MethodThe subscription fee will be billed at the beginning of your subscription and on each monthly or yearly renewal thereafter unless and until you cancel your membershipClick on the “Billing” link on the “Settings” page to see the commencement date for your next renewal periodWe will automatically bill or attempt to bill your Payment Method each month or year on the calendar day corresponding to the commencement of your membershipIn the event your membership began on a day not contained in a given month, we will bill or attempt to bill your Payment Method on the last day of such monthFor example, if you became a paying member on January 31st, your Payment Method would next be billed or attempted to be billed on February 28thAll fees and charges are nonrefundableWe may change the fees and charges in effect, or add new fees and charges from time to time, but we will give you advance notice of these changes by e mail or to your account upon loginIf you want to use a different Payment Method or if there is a change in your credit card validity or expiration date, you may edit your Payment Method information by clicking on the “My Account” button, available at the top of the pages of the Doba websiteIf your Payment Method reaches its expiration date, your continued access of the service constitutes your authorization for us to continue billing that Payment MethodIf Doba attempts to bill your Payment Method and does so unsuccessfully, you grant Doba the right to attempt to process and bill your Payment Method for up to days as well as bill your Payment Method for any unsuccessful accruing billings during such time.Automatic RenewalsYour Doba subscription will be automatically renewed on a monthly or yearly basisFor your convenience, we will bill the monthly or annual subscription fee plus any applicable tax to the Payment Method you provide to us during registration (or to a different Payment Method if you change your account information)Your membership will automatically renew for successive monthly or yearly subscriptions, without prior notice to you, unless and until you cancel your membership or we terminate itYou must cancel your membership before it renews each month or year in order to avoid billing of the next month's/year's subscription fees to your Payment MethodYou are not eligible to receive refunds once your Payment Method has been billed.CancellationYou may cancel your subscription to Doba during regular business hours, Monday through Friday 7:AM to 7:PM, Mountain Time, by calling [redacted] WE DO NOT PROVIDE REFUNDS OR CREDITS FOR ANY PARTIAL-MONTH or YEAR SUBSCRIPTION PERIODSWe reserve the right to terminate your account for any or no reason.Doba makes a concerted effort to provide information in easily to read language and to capitalize portions that must be made clearThese were the terms that you agreed to before even starting your free trialYou actually agreed to them a second time when you logged in after the initial sign upWe do that as a reminder.At this point, your account has been set to expire on September 26thThe confirmation number of your cancellation is [redacted] The access, including support from our Customer Service team, is available to you until that date (9/26/2015).If you need help to utilize your membership, please feel free to contact our Customer Service departmentThey are available via phone (###-###-####), chat (available in the lower right-hand corner of every logged in page), and email ( [redacted] @doba.com or in the “Help Center” section of the account)Hours of operation are 7am to 6pm Mountain Time, Mondays through Fridays except major holidays.Regards,Matt B***Senior Account ManagerDoba Enterprise
If cancelled before the membership trail was overPhone number failed call back in one hour message Answer machine tried to give cancellation instructions I did try that did not see cancel buttonRefund total amount
Complaint: [redacted] I am rejecting this response because:Today, Monday January 4th, I called the number you had called me on times and was sent to voicemail all timesIn addition to what was said in my earlier complaint, I would like to bring up an additional pointAfter reviewing my emails, I received an email on 12/10/saying that I had signed up for the free trial, which I will take that as notification for beginning the free trialI was under the impression that this was a week long trialI was charged on 12/at some point early in the day, before the so called "days", and I infact cancelled my account on 12/16, later in the dayThis does not follow the week free trial that was advertisedI had no intention of continuing the service after the free trial, but received no notification that I was going to be charged until I looked at my bank accountThis is a complete scam and it is really unfair that Doba decides to treat its customers this wayAfter looking at other complaints on the Revdex.com and seeing the responses of the Doba staff, it is incredible how some of these complaints are treatedIf you want customers to come back and potentially use the Doba service in the future, you should treat them well all the time and not argue with them about why they are complainingOne of the most important lessons in business is that the customer is always right, and clearly Doba does not understand thatI will not be satisfied with this issue until I receive a full refund from Doba Sincerely, [redacted] ***
Doba / [redacted] Style Definitions */ MsF [redacted] , I have read your concern and thoroughly reviewed your accountI would like to discuss it in detailI will provide detailed information about what has occurred on your account as well as Doba policies The issues at hand are the value and use of the Doba membership and qualifications for a refund The first topic I would like to discuss is the value and use of the Doba membershipThe value and use of the Doba membership must be understood first, in order to understand other concerns Doba’s purpose is to help retailers source products easilyThis means that by starting a membership, one quickly source a lot of products and may sell them online immediatelyThe products are all drop-ship-able—meaning that one is not required to have physical stock on hand to sell the products; they will be shipped directly from the supplier or manufacturer to the end consumerThe service is valuable due to the savings: rather than having a warehouse, overhead costs, many employees, etc., one could simply earn money selling the products online through shopping channels like eBay and Amazon and provide a large array of unique or niche items Doba Guarantees the lowest drop shipping wholesale priceIf someone finds a better price than Doba’s wholesale price through another drop shipper, not only will Doba give that retailer months free of access, Doba will also pursue getting the same price for that exact item.Also, Doba provides tools necessary to help quickly and efficiently list and sell items on hundreds of shopping channelsThe tools include the Elite Seller Report, Data Export Tool, Order Report Tool, Partner APIs in order to integrate your account with a website or related service, published and archived Education, and live webinarsDoba provides live, in house, Customer Service hours a day, Mondays through Fridays via phone, chat, and email Your concern as listed in your complaint is that the “trial membership was not cancelled as requested.” Upon review of your account, I have found that you started a 7-day free trial on 6/26/and requested to cancel the account via email on Saturday 6/27/You stated the following: “Cancel my subscription nowjune 27,2015.” We did not see that email until Monday 6/29/and promptly responded with the following message: To: [redacted] @live.com Cc: From: [redacted] @doba.com Contact: earnestine f [redacted] Sent By: Chelsea R [redacted] Hi earnestine, Please note that we are unable to process cancellation requests via email or chat If you are still within your trial period, you may have the option to cancel online by logging into your account, click on your name at the top of our web pages and then select the My Account link in DobaThis is only available during the trialIf you have been billed, you must call to cancel As noted in our Terms of Use, you would cancel by calling [redacted] If calling from another country, please check with your phone company as to what international code to use with the provided phone number to call to USAThe is a toll free numberYou can also search online for the international prefix numbers to call from your country to the USAMember Services is available between the hours of AM and PM USA Mountain Standard Time (MST), Monday through Friday (except holidays) This policy is outlined in the Terms of Use which you have accepted when you became a memberSee the Terms of Use by clicking on the Terms of Use link at the bottom of most Doba web pages or on the following linksAnd can also be viewed prior to signing up for a Doba trial http://www.doba.com/site/fees.htmlhttp://www.doba.com/site/terms.html As a business policy, Doba has decided to allow trial cancellation via one of methods: 1) cancel the trial within the account in the "My Account" section or 2) by calling in to our Customer Service team ( [redacted] )They confirm membership details in order to verify account ownershipDoba does not honor cancellation requests via email As of yet, you have not called in to cancel your membershipHowever, I have canceled the renewal on it for youThe $paid on 7/3/provides you access up until 8/3/At that point the account will promptly expire at 12:01am on 8/3/The confirmation number is [redacted] You will receive a similar confirmation via email at your [redacted] @live.com email address If you are in need of assistance with your account or the tools available there, our Customer Service team can help you via phone, email or chatThe phone number is [redacted] and phone support is available from 7am to 6pm Mountain Time, Mondays through Fridays, except for major holidaysEmail support is also available at [redacted] @doba.comEmails will always be received, but emails are only responded to during business hours (7am to 6pm Mountain Time, Mondays through Fridays, except for major holidays) The third and final method of support is to chat with our Customer Service repsThe chat is found in the lower right-hand corner of each page when you are logged into your account Regards,Matt B***Senior Account ManagerDoba Enterprise
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI'm really and sincerely happy with outcomeInternet review sites are flooded with complain for this company and I guess nobody reached them through Revdex.com.Thank youThank you Thank you!!!! :) Sincerely, [redacted]
Dear Mr [redacted] ,We appreciate you working with us to resolve this issueWe wish you success in your other business endeavors.Sincerely,Matt B***Senior Account ManagerDoba Enterprise
Dear Ms [redacted] , I have read your concerns and would like to discuss them in detailI will provide detailed information about what has occurred on your account as well as Doba policiesThe major issues at hand are the available products, help and [redacted] available for your account, and finally—as requested in your resolution—a refund The first topic I would like to discuss is the value and use of the Doba membershipKnowing the value is important to every aspect of what Doba doesAs a result, the value and use of the Doba membership must be understood first, in order to understand the rest of the concerns Doba’s purpose is to help retailers source products easilyThis means that by starting a membership, one can quickly source a lot of products to sell online immediatelyThe products are all drop-ship-able—meaning that one is not required to have physical stock on hand to sell the products; they will be shipped directly from the supplier or manufacturer to the end consumerThe service is valuable due to the savings: rather than having a warehouse, overhead costs, many employees, etc., one could simply earn money selling the products online through shopping channels like eBay and Amazon and provide a large array of unique or niche items Doba Guarantees the lowest drop shipping wholesale priceIf someone finds a better price than Doba’s wholesale price through another drop shipper, not only will Doba give that retailer months free of access, Doba will also pursue getting the same price for that exact item Also, Doba provides tools necessary to help quickly and efficiently list and sell items on hundreds of shopping channelsThe tools include the Elite Seller Report, Data Export Tool, published and archived Education, and live webinarsDoba provides live, in house, Customer Service hours a day, Mondays through Fridays via phone, chat, and emailChat is available in the lower right-hand corner of every page of your Doba accountThe phone number is [redacted] The email address is [redacted] @doba.com The hours of operation are 7am to 7pm Mountain Time, Mondays through Fridays except for major holidays The first concern that you mentioned was product relatedThere are a few topics to discuss in order to fully address this concernStock is not defined by Doba, but defined by the supplierThis means that if they want to test out an item or sell liquidated products the stock could be very volatileFinding what type of demand they have for the products through Doba is an ongoing processSo, as the supplier gauges interest the stock normalizes at the needBaby products are found in many categories of our catalog: Apparel, Shoes, and Jewelry; Books; Home, Garden, and Living; and Kids, Baby, and Toy—to name a fewDepending upon how you search for products, you can limit the results that appearThis is not a question of availability, but of knowing how our search filters and features work The second concern that you mentioned was the help and [redacted] available to youDoba provides an “Education” section with articles and tutorials about sales, product sourcing, strategy, and ordering Also, Doba provides a “Help Center” section with archived information as well as frequently asked questions and resources to help answer your questionsEducation and [redacted] are very important to Doba and as a result we have provided a chat feature in the lower right-hand corner of every page of the account As a matter of policy, Doba reaches out to new retailers to welcome them to the service and walk them through the account and features availableWe do that to first provide the welcome call, but also to let you know where, how, and when you can get [redacted] Customer Service provides those welcome calls so that you are already familiar with who they are if you need to call in and get helpA Customer Service representative called you the day after you purchased your membership (10/8/2014) and wanted to give you the welcome call, but you asked to call back laterThat representative provided the phone number for Customer Service to you (###-###-####) during that phone call We honored your request to call back when you were ready for that welcome callHowever, in stead of a call back for the walkthrough of the service, you called in to Customer Service months later asking questions about Simple SourceIt was a service that you purchased, but it is separate from the Doba membershipWith the chat sessions and emails that you have had since then, you have requested billing information and how to sell on amazon or eBay and how to place ordersEach of those communications have been well documented and resolved We try our best to answer your questions and resolve your concerns, but you must assume a certain amount of responsibility for what has occurredWe only know your questions, when you communicate them with usLikewise, we only know your concerns and frustrations with the service when you communicate them to us The final concern that you mentioned was that the service was not worth the $and that you would like a full refundThis is a subjective topicIn terms of the retail price for the service that you purchased, it was a fantastic dealThe Doba Pro membership is $a monthIf you stayed on the monthly membership paying the $each month, that is $over the course of a yearThe retail cost for the annual Doba Pro membership is $With either of those costs compared to the $599.99, you save over $ In terms of what is provided and the potential for sales, the $is a great dealThere are 200+ suppliers, 8,000+ brands, and 2,000,000+ products, tools to help you get the product data from the catalog quickly, researching tools to help you quickly see the value of the item versus the cost through Doba, and much moreConsidering the fact that many suppliers charge you an application fee in addition to paying for the product data, if you don't want to create your own proprietary data for the products (images, descriptions, content, etc.), you are getting a fantastic deal by going through Doba The membership has been available to you for nearly months out of your annual membershipA refund is not warranted at this pointWe can help you to use the service and we would be willing to even provide additional months of access completely free of charge, if you feel it will help youWe simply ask that you call in to our Customer Service department and request those free months and they will be added to your account Regards,Matt B***Senior Account ManagerDoba Enterprise
As I said earlier, I do not wish to continue with selling your products as I was not able to profit from them They are high priced and Ebay's suggesting retail price is less than what the cost is from your company I have wasted enough time and money, that I refuse to waste anymore I am not asking for a full refund but would like at least half I will follow this to the end and will not give up I feel I was taking advantage of Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]
Dear [redacted] , We appreciate you reaching out to us about your accountWe can see that you do have an investment here at Doba and our goal is to help every customer have successI see that we have been able to talk to you about strategy here at Doba and it appears that you are confident on how to list products online nowI see that you were frustrated in finding products that you feel would be profitableCurating products for specific marketplaces can be time consuming when choosing from millions of productsI see in you account that you have worked with a Client Success Manager who has offered to help you get a few hundred curated products to help you get off the groundI hope you see how much we want you to be successful and feel that we are here to helpWe apologize if you didn't receive the support you wanted but we're dedicated to helping you, and feel like we have a good strategy going frowardWe consider the issue resolved and look forward to working with you in the future as you grow your business Sincerely, Doba
Dear Mr [redacted] ,This account is under the name [redacted] & [redacted] ***The information on the account started with the name [redacted] and then was updated to [redacted] & [redacted] ***There are no credit cards or billing on file with your name on it ( [redacted] * [redacted] )As a company policy we don’t disclose information to someone who is not clearly added on the accountThe email address that you provided in this complaint does not match with the accountThe phone number you provided does not match with this accountThere are two things that you have provided that match: The address--with minor variation--and the retailer ID.The request that you made in your complaint was for a refundHowever, this account indicates no billing to you or a card in your nameSo, unfortunately, we cannot help you in that regardAs I mentioned earlier, as a company policy, we don’t disclose information to someone who is not clearly added on the account.If you would like me to check our system for a different account or provide the last digits of a credit card in your name that we have billed, I can look further into itRegards,Matt B***Senior Account ManagerDoba Enterprise
Doba / [redacted] Style Definitions */ Dear Ms [redacted] , I have read through your concerns and thoroughly reviewed your Doba accountThe 7-day free trial that you started was on April 9th and extended until April 15th giving you days of access, including the day you signed upAs your account was not canceled during that period, but after it ended your account was billed on April 16th The cancellations are not retroactiveCancellations are effective the day of Depending upon when you are billed, that may provide a partial month or year of accessIn your case, it provided you days of access still, that is, up until May 15th The account shows a note that you upgraded your account from Doba Basic to Doba Pro, which has a $difference in priceDoba Basic is $a month while Doba Pro is $a monthAs we must maintain our Terms, but you would like a refund, we will refund you the difference of $while still providing the access on your accountThe confirmation number of that refund is [redacted] You should see that in your bank account within standard processing—usually to business days Remember, as your Doba account is still active, we can provide support for youCustomer Service is available from 7am to 7pm Mountain Time, Mondays through Fridays, except major holidaysThe phone number is [redacted] The email address is [redacted] @doba.comThe chat option is available in the “Help Center” section of your account We wish you success with your business endeavors, whatever they may be Regards, [redacted] Senior Account ManagerDoba Enterprise
Dear Mr [redacted] ,I have thoroughly reviewed your concerns and would like to address each topicEach one is important and deserve special considerationThe first concern was the value of the serviceThe second concern was the Lowest Drop Ship Price GuaranteeThe third concern was that you believe the service does not work at all because you could not sell any products I am going to address these concerns below.The first topic I would like to discuss is the value and use of the Doba membershipThe value and use of the Doba membership must be understood first, in order to understand other concerns.Doba’s purpose is to help retailers source products easilyThis means that by starting a membership, one quickly sources many products and may sell them online immediatelyThe products are all drop-ship-able—meaning that one is not required to have physical stock on hand to sell the products; they will be shipped directly from the supplier or manufacturer to the end consumerThe service is valuable due to the savings: rather than having a warehouse, overhead costs, many employees, etc., one could simply earn money selling the products online through shopping channels like eBay and Amazon and provide a large array of unique or niche items.Doba Guarantees the lowest drop shipping wholesale priceIf someone finds a better price than Doba’s wholesale price through another drop shipper, not only will Doba give that retailer months free of access, Doba will also pursue getting the same price for that exact item.Also, Doba provides tools necessary to help quickly and efficiently list and sell items on hundreds of shopping channelsThe tools include the Elite Seller Report, Data Export Tool, Order Report Tool, Partner APIs in order to integrate your account with a website or related service, published and archived Education, and live webinarsDoba provides live, in house, Customer Service hours a day (7:00am to 6:00pm Mountain Time), Mondays through Fridays via phone, chat, and email.The second concern is the Lowest Drop Ship Price GuaranteeThis is actually found in our Terms of Use (https://www.doba.com/site/lowest-wholesale-price/)If you go there, you will see the following explanation:Doba works hard to make sure you have access to the best wholesale pricingWe are constantly on the prowl for wholesale suppliers who offer high quality products at the lowest available prices, so you don’t have to shop around for suppliers on your own.To prove our commitment to finding you the lowest and best wholesale prices, we guarantee that our price is the lowest price you can get from any similar serviceIf you find that another similar drop ship service has a lower price, we’ll reward you (our member) up to $in FREE membership.We are serious about making our service the best option available for entrepreneurs, small retailers, and home business ownersWe hope our guarantee helps prove that commitment to you.In my experience, we do not provide the $worth of free membership without first investigating the listings and/or sales with the supplierAll cases that I have personally seen, not only o we provide the $worth of membership (usually months free access), but we also pursue getting the same price for the exact same item, and we have.What is frustrating is that the process is a bit bureaucraticWe require that you tell us where you see the listing, we have to speak with the supplier, make sure that the price is a drop ship wholesale price, not through a coupon or a limited time loss leader, etc., then work out either hiring on the supplier to work with Doba or negotiate out the price with a current supplier in DobaIf the listing legitimately proves the other drop shipper regularly provides the item at a lesser price than Doba’s drop ship wholesale price, we pay out in the form of membership accessThe process still continues as we finalize deals with either the new company or the existing companyHowever in the end, the person benefiting is still you, because we would like you to have a good experience working with usThe third and final concern is that you believe the service does not work because you have not made sales with itFirst and foremost, this is extremely subjectiveWe have retailers that are selling regularly that work very hard to maintain their businessWe also have retailers that give a good amount of effort and make some salesWe also have retailers that sell only a handful of items because they do this as a hobby or as a part-time businessThere are many other aspects of business beyond sourcing productsOne of the biggest contributors to sales is marketingIf your marketing the products to the right people, the right way, then you will see salesThat is not specific to Doba retailers, but a fact of the retail industry.Unfortunately, Doba does not provide marketing or much in the way of marketing education as it is out of the scope of what we offerThe service Doba provides is sourcing drop-ship-able products and tools to help you manage inventory, harvest product data, process orders, and create custom order reports for reconciliation purposesThe Customer Service provided through Doba is to help retailers with those processes or productsIt is ultimately your responsibility as a retailer to sell the products.Now, we are still very interested in working with you to utilize your membershipIf you are interested in getting more information about our services and their use through a live webinar, you may call into our Customer Service team by dialing ###-###-#### and asking to be registered in the next webinar and we would be more than willing to provide that added supportWe also will continue to provide phone, email, and chat support as long as you need it on your lifetime membership.Sincerely,Matt B***Senior Account ManagerDoba Enterprise
Dear Ms [redacted] ,I sincerely apologize for the callsI have put you on our "Do Not Call" list as well as left a note on the partial account you created so that our Sales representatives discontinue calling you.Doba wishes for your success in whatever business endeavors you choose to pursue.Thank you!Matt B***Senior Account Manager Doba Enterprise
Dear Mrs [redacted] ,We appreciate your business and willingness to resolve this with us.Sincerely,Matt B***Senior Account ManagerDoba Enterprise
Complaint: [redacted] I am rejecting this response because: I canceled this account on the day of my anniversaryThe claim is because they bill me at two in the morning I missed the cut off deadline and should have been billed for the upcoming full month I want to continue with the complaint to warn others about the lack of ethics of this company Sincerely, [redacted] ***
Mr ***, Thank you for taking the time to make us aware of your issueAfter looking into your account I see that you had emailed us to cancel after you had singed up for your accountOur agent responded for you to call in and it appears you never received or responded to the message However, I see that you did contact us again shortly after and our agent found your request to cancel and validated it by issuing you a full refund and cancelling out your accountIf you have any other further concerns please let us know otherwise we'll consider this issue closed and resolvedKind Regards,Doba
Complaint: [redacted] I am rejecting this response because: Doba does not have the lowest pricing for drop shipping, which I could drop a few names right now, however, for ethical reasons I choose to be discreet Upon using their services, as I stated it is very unfair to discontinue/or become out of stock all of a sudden as when I listed the item or more were in stock, and now the item is no longer availableon the next day after I listed itThey are a SCAM!I want my full refund Sincerely, Elizabeth N***
Dear MrS***,Your Doba account was started on a 7-day free trial on 7/Including that date your 7-day free trial extended to 8/That date was a Sunday and it is true that we were not available via chat or phoneDuring the 7-day free trial, you can actually cancel your account by clicking on the "Need to cancel your account" link found within the "My Account" section of your Doba accountThat is available hours a day, days a weekWe do that so that the trial can be used to the full extentUnfortunately, you did not click on that link, nor did you cancel your account until after the billing went through.Our cancellation policy is not retroactiveThe cancellation on your account is effective only when you communicate itWe only know that you want to cancel the account if you communicate it with us--either calling us or canceling the account via the link in the "My Account" section of your Doba accountWithout doing that, we do not know if you want to cancel your accountWe were only made aware that you wanted to cancel the account on Monday 8/The representative you spoke with and communicated the cancellation request with not only canceled your account renewal, but also provided a confirmation number ( [redacted] ).Your Doba account is available to you until September 1stThe 30-day account access was purchased and may be usedWe would recommend using the account for its intended purpose: helping you to list products for sale onlineYour profits can be kept and pay off your Doba membershipWhile you have access, you can take advantage of the Customer Service resourceThey are available via phone ( [redacted] ), email ( [redacted] @doba.com), and chat (in the lower right-hand corner of the logged in Doba account).Regards,Matt B***Senior Account ManagerDoba Enterprise